Part Books - Training Resources

Webstarter Developed by the ICDL Foundation, ICDL WebStarter is a certification that offers Candidates the opportunity to acquire the core skills required to design, create and maintain a Web site without having to commit to the time and expense of a professional-level Web design programme. This course is offered Full time / Part time / Correspondence  more...

Selling Skills This course is divided into two parts. The first part looks at the work that has to be put into place before a salesman is ready to sell his product. By the time participants finished part 1 they will have the knowledge and tools to be fully prepared for the face to face selling. In part 2 participants will look at the face to face sales interview and how to establish and keep control of the sales  more...

Establishing Cost Control & Purchasing Standards ...work effectively with them. Because, operation service is part of the hospitality industry, just as the hospitality industry itself is part of the travel and tourism industry, it is helpful to view the interrelationships that exist. Training Outline: 1. Standard menu cost tools 2. The ten Cost Control Functions 3. Control loop in F&B operation 4. Establishing F&B standards 5. Monitoring daily  more...