Participants Books - Training Resources

Anger Management Training Certification Distance Learning Course ...g Triggers and Underlying Causes of anger Evaluation of Participants and Clients: through Assessment, Intake and Progress Forms Useful inventories to assess assertiveness and empathy skills and levels of stress. Central Issues for Helping People: Identifying Symptoms, Encouragement Skills, Assisting with Key Questions, Dealing with False Beliefs, Providing Options for Change  more...

Quality Management ...participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including Discovery Learning techniques and a Learning and Action Planning Log to maximize content retention and usage. This course  more...

Building Effective Work Teams This Program helps participants to: 1. Appreciate the role and significance of teams in modern organizations. 2. Improve their skills in dealing with team dynamics and problems. 3. Increase their leadership skills in achieving team objectives and helping members to gain job satisfaction.  more...

Selling Skills This course is divided into two parts. The first part looks at the work that has to be put into place before a salesman is ready to sell his product. By the time participants finished part 1 they will have the knowledge and tools to be fully prepared for the face to face selling. In part 2 participants will look at the face to face sales interview and how to establish and keep control of the sales  more...

Human Resource Management ...ctives: Upon the completion of this training course, the participants will be able to: Identify the strategic role that human resource management plays within the modern day organization. Outline key functional human resources areas that can be introduced in any organization. Course Content: Global and local factors affecting HRM. HRM main responsibilities. Career planning and  more...