Instructor Led Participants Training - Training Resources

Siebel CRM 80 Essentials ...onality, and configuration. Through hands-on labs, course participants learn about Siebel application navigation, data manipulation and queries. Students also learn the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities. Understanding Siebel CRM  more...

Siebel CRM Guidelines and Case Study for Business Analysts ...participants who attended Siebel Fundamentals for Business Analysts to practice the exploration skills they learned in a real-world case study implementation. This course provides participants with an implementation methodology that guides them through each stage of the project. Please note that completion of both courses is required for Siebel Business Analyst Certification. This course  more...

Implementation Case Study Siebel 80 ...ailed case scenario involving a fictional company, course participants install the Siebel software, use Siebel Tools to create a custom Siebel application that meets a defined set of business requirements, perform an initial data load for the customized application, and implement the required business process automation. Students form teams and use the background information provided for the  more...

Oracle University -Siebel Essentials 8.0 Training Schedule ...onality, and configuration. Through hands-on labs, course participants learn about Siebel application navigation, data manipulation and queries. Students also learn the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities. Understanding Siebel CRM  more...

L'Obel Certified DataStage Training ...rk through a number of instructor led hands-on exercises. Participants also complete a set of integration exercises in which business oriented world problems are answered by building Data-Stage graphs. After working with Date-Stage in a development environment, users may wish to get more in depth training in several areas. This course is designed to deliver instructions in a variety of  more...

40-Hour HAZWOPER Open Enrollment Seminar ... hazards. The major emphasis of the class is to provide participants with the ability to evaluate site conditions, recognize situations, which may or may not be within their abilities, and to understand the conditions where assistance is required. Who Should Take This Course: Personnel who are involved in the following disciplines are required to have the 40-hour initial HAZWOPER  more...

Disaster Site Worker-Open Enrollment Seminar ...on procedures that can be used to mitigate the hazards. Participants will learn to support the Incident Command System (ICS) through the safe job performance. Participants will understand the effects of traumatic stress that can result from working conditions and learn measures to reduce this stress. After completing this course participants will have the ability to perform the  more...

Oracle R12 Financials Consultant Certification ...time using the power of ledger sets. In Oracle Payables, participants learn how to set up and use to manage the accounts payable process. They learn how to create and manage suppliers and supplier bank accounts, process individual and recurring invoices, match invoices to purchase orders or receipts, use multiple distribution methods, and process various types of payments. Other topics  more...

Advanced Cardiac Life Support LifeLink Medical Education Services LLC Advanced Cardiac Life Support is provided for advanced healthcare professionals who want to take their cardiac emergency training to the next level. Learn the emergency drugs necessary to successfully resuscitate all common cardiac arrhythmias. Course participants will taught all arrhythmia algorithms and will be able to access emergency equipment for  more...

Lean Six Sigma Green Belt Training Program Professionals seeking career enhancement programs or companies working to make the most of their training dollars will gain exposure to both the Lean and Six Sigma methodologies in this 10 day program. Simons-White & Associates has integrated their Lean and Six Sigma Green Belt training programs for optimized learning. Upon completion of this program, attendees will receive 8 continuing education  more...

Lean Six Sigma Overview ...Six Sigma and what they can achieve. During the session, participants will be exposed to the tools used in various phases of Lean Six Sigma and the companies that have achieved significant bottom-line results from the process. Course Objectives: By the end of the seminar participants will be able to: a Understand how the achievement of Lean Six Sigma can help achieve significant  more...

Six Sigma Black Belt ...participants who are new to the concepts of Six Sigma or who might have received training in the Six Sigma Green Belt curriculum. Candidates for the Six Sigma Black Belt are introduced to the entire Six Sigma toolbox. A more comprehensive examination of statistical techniques is provided for a stronger foundation in using the advanced tools. The theory of each tool is discussed, as well as the  more...

Tools for a Stronger Team - An LTI Partnership with Habitat for Humanity ...work more effectively together. On the Habitat worksite, participants will learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. LTIa ™s professional business consultants will lead facilitated discussions throughout the day focused on actually applying lessons learned back at work. Habitat programs are  more...

Senior Management Course This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more  more...

Senior Management Skills Training This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more  more...

Line Management Skills Training This two-day Public Line Management Training Course is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team members. We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing  more...

Line Management Course This two-day Public Line Management Training Course is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team members. We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing  more...

Leadership Development Course This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes.  more...

Leadership Development Skills Training This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes.  more...

Coaching and Mentoring Course This one-day Public Coaching and Mentoring Skills Course is for people wishing to develop their coaching or mentoring skills at any level of business. It aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to provide the solution to their problem or  more...

Coaching and Mentoring Skills Training This one-day Public Coaching and Mentoring Skills Course is for people wishing to develop their coaching or mentoring skills at any level of business. It aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to provide the solution to their problem or  more...

PowerPoint Presentation Training Course ...uly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and practice ways to achieve real impact. Borrowing from classical story telling structures and film storyboarding, we'll overturn dull traditional PowerPoint conventions and share  more...

PowerPoint Presentation SkillsTraining ...uly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and practice ways to achieve real impact. Borrowing from classical story telling structures and film storyboarding, we'll overturn dull traditional PowerPoint conventions and share  more...

Business Networking Skills Training This one day Public Business Networking Course aims to demystify the "art of networking" - after all, networking is just another way of interacting with people - but somehow once you attach an agenda to it, it becomes a dirty word. Participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boundaries, which will  more...

Business Networking Course This one day Public Business Networking Course aims to demystify the "art of networking" - after all, networking is just another way of interacting with people - but somehow once you attach an agenda to it, it becomes a dirty word. Participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boundaries, which will  more...

Assertiveness Training Course This one-day public course is designed to explore and understand issues around assertiveness. It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. The idea is to feel better about saying 'no' without having to change who you are. This is a practical assertiveness training  more...

Assertiveness Skills Training This one-day public course is designed to explore and understand issues around assertiveness. It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. The idea is to feel better about saying 'no' without having to change who you are. This is a practical assertiveness training  more...

Rock Enterprises - Rock Climbing Business Simulation Rock Enterprises, Inc. is a cutting edge business simulation focusing on real world business applications. Even though rock climbing is used as the metaphor for business, our unique design allows individuals who choose not to climb to remain engaged and be a vital part of the team. In this program, participants learn first-hand the importance of strategic planning, communication, diversity, risk  more...

Sales Success ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Meeting Effectiveness ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Team Building, Outdoor & Indoor ...n. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations. Outdoor programs can range from four hours to four  more...

Building a Strong Team ...n. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations. Outdoor programs can range from four hours to four  more...

Cross Gender Communication ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Lean Six Sigma Green Belt Training This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are  more...

Six Sigma Green Belt This is the preferred course of those interested in how Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a  more...

Lean Six Sigma Green Belt Training This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are  more...

Six Sigma Black Belt Training ...evenue. Each Black Belt can lead 3-5 projects per year. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The students will apply the knowledge and tools developed each class to their chosen project. By the end of the course, the participants will have created a real Six Sigma solution for their  more...

Lean Six Sigma Black Belt ...be awarded upon completion of the course and final exam. Participants in this course are encouraged to bring a real project from their company to the class (we can help with project selection). The instructor will guide participants through successful project completion during the course. This allows real gains to be realized during the course (class projects are usually vastly greater in  more...

Implementing Statistical Process Control Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical  more...

Process Failure Mode Effects Analysis PFMEA Session Information Session Date: July 31, 2008 Start time: 1:00 pm EDT Duration: 2.5 hours Session Fee: $250 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Failure Mode & Effects Analysis (PFMEA) This seminar will introduce the topic of (PFMEA) and provide guidelines in the application of a very powerful  more...

Measurement System Analysis MSA ...ic concepts related to reducing measurement variability. Participants will learn the basic components that impact measurement system variation. The focus of the seminar will be on defining basic terms and interpreting data for making decisions to determine gage acceptability. Participants will learn: * Application of terms and definitions related to measurement system variation * Identify  more...

Statistical Process Control 1(SPC 1). Course Description: Statistical Process Control (SPC) is widely used in manufacturing to control and ensure quality products. Statistical methods are reviewed and concepts of probability and variation are introduced. Attribute and variables control charts are constructed and then interpreted for in-control and out-of-control conditions. Once processes are in control , process capability  more...

Basic Statistics ... before moving on to more advanced statistical concepts. Participants will learn the value of statistics in decision making to manufacturing and non-manufacturing areas. Lesson Attendees will learn: * To use basic statistical concepts to summarize data * Perform simple calculations that pertain to measures of spread and measures of central tendency * Review and discuss some concepts of  more...

Mistake Proofing ...interaction. Course Objectives: By the end of the course participants will be able to: Define mistake proofing and why we need it. Apply mistake proofing to current problems List Major types of errors and their causes Differentiate between different types of inspection Outline the different phases of product development and when mistake proofing should be addressed Outline the  more...

Process Mapping Course Description: Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through the process and to identify where improvements can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also  more...

Myers Briggs Type Indicator At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Problem Solving and Decision Making ...problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate  more...

Presentation Skills ...participants realize what they have to do before, during and after a presentation to be more effective. They examine specific techniques for dealing with stage fright, managing audio-visuals, and presenting with confidence and competence (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills  more...

Writing Effectiveness ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Managing Across Generations ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Team Building, Outdoor & Indoor ...n. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations. Outdoor programs can range from four hours to four  more...

Team Building, Outdoor & Indoor ...n. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations. Outdoor programs can range from four hours to four  more...

Learning Technologies Consulting Services ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Change Management ...ently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an  more...

Effective Performance and Employee Management ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Steps to Effective Delegation ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Conflict Management ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Developing a Successful Sales Team ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Essential Communication and Listening Skills for an Effective Workplace ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Effective Coaching Skills ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Understanding and Managing Diversity ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Interviewing Skills ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Giving and Receiving Feedback ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Essential Listening Skills ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Team Building, Outdoor & Indoor ...n. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations. Outdoor programs can range from four hours to four  more...

Classroom Sessions, Workshops, and Assessments ...ing direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in  more...

Introduction To Adobe Photoshop ...s 1 day Introduction to Adobe Photoshop course introduces participants to Adobe Photoshop. Adobe Photoshop is a graphics program, mainly used for editing images or retouching photographs but can also be used to create original artwork either from scratch or based on an existing image. PREREQUISITES No experience of Adobe Photoshop is necessary. BENEFITS Delegates will learn how to use  more...

Introduction To Sage Line 50 ...n how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE OUTLINE Key Decisions Prior to Set Up Basic Configuration Account Coding Structures/Nominal Layout of Accounts Profit/Loss & Balance Sheet Design Financial Year Settings Currencies Tax Codes Departments & Company Preferences Creating Accounts  more...

Foundations of Management Excellence Building a Strong Foundation A course to establish strong management a Foundations of Managementa lays the foundation for effective management and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management. This highly interactive and practical course will assist managers to learn and apply effective  more...

The Team Leaders Program ...s differently. The sessions encourage discussions around participants' issues and the practical application of new ideas at work. The aim is to provide individuals with a stimulating environment in which they can make gains in the quality of their personal leadership style. The focus is on the critical area of high quality communication and the management of relationships which take up a  more...

iNTACS Certified Provisional SPICE Assessor Automotive SPICE ...ware development processes, in accordance with ISO 15504. Participants will receive the knowledge and skills to plan, prepare and conduct ISO/ International 15504 compliant assessments. The course is based on the International Assessor Certification Scheme, preparing participants for the Provisional SPICE Assessor certification. The course is available based on the ISO/ IEC 15504 and  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler ...a Practitioner Training is a licensed training in which participants are taught and trained in the basic elements and skills of Neuro-linguistic Programming. The course will allow you to become a licensed Practitioner of NLPa , able to change your own reality and help others to do the same. Upon completion of the seven days you will have the skills, attitude and perspective that makes  more...

Accredited IT Service Managers Training & Certification ...lied and tested through various case studies allowing the participants to develop an understanding of the application of ITIL best practices in a real-world environment. Manager's Certificate in IT Service Management (ITIL Service Manager): * ITIL Service Manager Service Support * ITIL Service Manager Service Delivery itil v2, v2 manager, itil manager, service manager, itil  more...

ACLS - Advanced Cardiac Life Support Advanced Cardiac Life Support is provided for advanced healthcare professionals who want to take their cardiac emergency training to the next level. Learn the emergency drugs necessary to successfully resuscitate all common cardiac arrhythmias. Course participants will be taught all arrhythmia algorithms and will be able to access emergency equipment for airway control, blood pressure control,  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler - 2nd to 8th March 2009 ...a Practitioner Training is a licensed training in which participants are taught and trained in the basic elements and skills of Neuro-linguistic Programming. The course will allow you to become a licensed Practitioner of NLPa , able to change your own reality and help others to do the same. Upon completion of the seven days you will have the skills, attitude and perspective that makes  more...

NGH, USA Certifed Professional Hypnotism Certification Course This course is suitable for health care professionals, health and well being professionals, psychologists, counselors, social workers, HR Managers, physiotherapists, teachers, trainers, nurses, consultants, therapists, Physicians and those seeking a career change. Both courses are structured in a way to ensure success for every student. Tutorials and internship oppportunities are also available.  more...

ISTQB Certified Tester Foundation level ...opics, tasks, methods and techniques of software testing. Participants will become familiar with all steps of the software testing process, planning to specification, up to the execution of tests. . * Learn the basics of software testing and how to apply software testing techniques * Encourage greater test presence within your organization * Have the opportunity to take the ISTQB Certified  more...

Basic First Aid Properly applied first aid can save lives, reduce recovery time and quite possibly mean the difference between temporary disability or lifelong disability for the victim. Basic First Aid program participants learn to recognize the signs and symptoms of injuries and sudden illness. Crucial information about how to deal with emergencies like bleeding, shock, burns, strains, fractures, allergic  more...

Culture Diversity Program ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Understanding the meaning of culture and its value. Know how Culture Affects Behavior. Learn the Impact Of Cultural Values Identify the Basics of Culture Through Work. Realize the Cultural Differences. Recognize the Cultural Communication. Understand some Cultural  more...

Problem solving and decision making ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Understand Effective Problem Solving definition. Learn Effective problem solving process Recognize Effective Problem Solving Strategy Identify Creative Decision making definition Learn Effective Steps in Decision-Making Process Understand Group Roles and Responsibilities  more...

Outsourcing Management This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...

Quality calibration and call monitoring ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Score Calls. Understand objective measurement. Clarify Objective and Impartial Feedback. Understand the basics of recording and assessment of live data. Prepare real time data. Using web based access. Produce tailored reports in seconds. Create multi lingual  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Team building ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Identify conditions for a team to work best. Understand team Effectiveness. Know stages involved in team building. Identify types of teams and their relative advantages and disadvantages. Recognize characteristics of well-functioning teams. Clarify effective team  more...

Time Management Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...

Workforce management As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...

Effective Meeting Skills Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Conduct a productive, motivating meeting. Improve meeting quality and stay on agenda. Review key issues and ideas for effective implementation. Target Audience: Supervisors, project managers, and anyone else who conducts meetings at work  more...

Motivation Skills ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Understanding of motivation definition. Realizing the relation between motivation and performance enhancement. Understand how people can be motivated in many different ways. Understand the concept of motivation from a theoretical perspective as well as a practical perspective.  more...

Interviewing Skills ...g Objective and Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment Tests.  more...

Coaching For Success ... Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize Why  more...

Discipline Management In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya s disciplinary procedure. Know the  more...

Performance Management Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims  more...

Presentation A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...

Project Management ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Identify the project phases and life cycle. Specify realistic objectives to stakeholder needs. Realize project management processes. Identify clear project scope management. Apply effective project integration management. Estimate project costs professionally. Agree  more...

Reward and Compensation Compensation and Reward system plays vital role in a business organization. Since, among four Ms, i. e. Men, Material, Machine and Money, it can shift your company to the next level. In this course youa ll identify the process to apply the best reward system. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Be aware of the role of  more...

Change Management ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Plan for the implementation of Change Management. Set priorities and assess the impact, cost, benefit and risk of proposed changes. Organize the Request for Change (RFC) authorization process. Prepare for and manage the Change Advisory Board (CAB) meetings. Produce and  more...

Conflict Management ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, why it arises and how it can be utilized for maximum benefit. Recognize the various stages of conflict and preventing them from escalating. Deal with conflict with a greater awareness of the conflict management style of themselves and others.  more...

Crisis Management Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis  more...

Cross and Up-Selling Techniques ...ning Objective and Outcomes: By the end of this program, participants will have been able to: Learn how to match your customera s needs to the accompanying products and services that you offer. Learn effective questioning techniques to create sales opportunities. Learn when to cross sell and when to up sell. Learn how to overcome objections and resistance. Learn  more...

Customer Focused Selling Skills ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Determine the meaning and significance of customer-focused selling in your workplace. Develop relationship with customers based on trust and credibility. Identify the needs and preferences of your customera s desire to buy. Use effective strategies to anticipate and deal with  more...

Master Outbound Skills Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive  more...

Negotiation Skills The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers  more...

Complaints handling The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...

Customer Loyalty and Retention Program ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Understand the definition of loyalty Recognize the Great Value Of Loyalty Defining customer satisfaction based on his expectation. Differentiate Loyalty and satisfaction a which is more long term and important Learn the magical ways to gain the customer loyalty.  more...

Customer Relationship Management ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Understand CRM definitions and concepts Realize why CRM is essential to the future of your company Understanding of the latest strategies that can lead to a profitable CRM philosophy for your company. Know what customer relationship management is, and what is required for you to  more...

Customers types and behavior Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set.  more...

Foundation of Customer Service Program ...ng Objective and Outcomes: By the end of this program, participants will have been able to: Identify who the Customer is? Understand Customer Service definition. Understand what our client's expectations from us. Understand the foundations of providing excellent customer service. Realize the difference between quality and bad service. Master the art of balance  more...

AT&T Certification for Managers ...ning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision into strategy "goal setting formula" Fundamental of project management in call centre environment Vendor management selection criteria Review the competency profiles for effective hiring Effective reward and recognition programs /  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Communication Skills Program ...ng Objective and Outcomes: By the end of this program, participants will have been able to: - Understand the communication definition and the importance of communication Skills. - Identify the communication process. - Realize communication barriers. - Explore new communication techniques and procedures. - Knowing communication tactics. - Improve aspects of communication. -  more...

Inbound Skills Program ... Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills. Empowering listening level & techniques. Understand the basic speaking components. Identify the power of voice. Recognize  more...

Business Writing Skills Program Program Overview: We are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email.  more...

American Heart Association Instructor Core ... strategies. It is based on an adult learning model where participants view various scenarios, compare different instruction techniques and determine through class discussion what needs to be improved upon in order to provide students with the best learning experience. This course is a prerequisite for all new instructor candidates and for current instructors adding another discipline to  more...

Oncology Nursing Society's (ONS) - Cancer Chemotherapy Course ...ful completion of the course and a post-test (open book), participants will receive a laminated ONS Cancer Chemotherapy Card as well as 16.2 contact hours issued through the ANCC. This card validates that the participant has the theoretical foundation needed to administer chemotherapy. The card is valid for two years, and may be renewed by completion of an independent study. Some of the  more...

Child Abuse & Neglect - 6 Hour (New) Certification The Recognizing & Reporting Child Abuse & Neglect Course addresses the most frequent child abuse and neglect issues, defines abuse and neglects, outlines indicators (both physical and behavioral) of child abuse and neglect, and covers the obligations of the Mandated Reporter under Ohio law when child abuse and/ or neglect is suspected. The course is divided into five sections: *An  more...

Child Abuse & Neglect - 3 Hour (Refresher) Certification The Recognizing & Reporting Child Abuse & Neglect Course addresses the most frequent child abuse and neglect issues, defines abuse and neglects, outlines indicators (both physical and behavioral) of child abuse and neglect, and covers the obligations of the Mandated Reporter under Ohio law when child abuse and/ or neglect is suspected. The course is divided into five sections: *An  more...

Communicable Diseases - 6 Hour (New) Certification The Communicable Disease Course covers knowledge of mechanisms for disease transmission, strategies to prevent the spread of communicable disease, proper diapering procedures, proper cleaning and sanitizing procedures, proper infant formula prep, signs of illness in children, care for ill children, administering medication in a day care center, and child care rules as they relate to health and  more...

Communicable Diseases - 3 Hour (Refresher) Certification The Communicable Disease Renewal Course refreshes knowledge of mechanisms for disease transmission, strategies to prevent the spread of communicable disease, proper diapering procedures, proper cleaning and sanitizing procedures, proper infant formula prep, signs of illness in children, care for ill children, administering medication in a day care center, and child care rules as they relate to  more...

Heartsaver CPR w AED - American Heart Association ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Heartsaver CPR with AED - American Heart Association ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Heartsaver Pediatric First Aid - First Aid for Childcare Providers ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Heartsaver First Aid and CPR w AED - American Heart Association ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Basic Life Support for the Healthcare Provider (CPR) - Refresher Certification ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Basic Life Support for the Healthcare Provider (CPR) - New Certification ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Pediatric Advanced Life Support (PALS) - Refresher Certification ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Pediatric Advanced Life Support (PALS) - New Certification ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Heartsaver Adult First Aid - American Heart Association ...t Association instructor. Upon completion of this course, participants will receive a certification through the American Heart Association, valid for 2 years. For more information, including course schedules and online registration, please visit our website at www. meditrainoh. com. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has  more...

Facilitation Skills Effective facilitation is an essential function of any organisation s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - thus maximising and sustaining productivity. The facilitator s role is vital in ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of  more...

Influencing Skills More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting  more...

Interview Skills ...training from H2 is practical and hands-on. It encourages participants to reflect on past performance in interviews and helps them to prepare for future interviews giving them the best chance to impress their future employer at this crucial meeting. The course will help participants to stay confident and composed, and will introduce a range of tools and techniques that have been developed  more...

Interviewing Skills Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with  more...

Effective Team Working Organisational success increasingly depends on effective teamwork. This course will provide participants with a better understanding of team dynamics and the roles and responsibilities of all team members. It can also be used to address areas not usually covered during team development programmes, for example, the internal politics within a team, and how teams can work successfully with others  more...

Support Skills for PAs ...make to their managers, their team and the organisation. Participants will learn the essential tools and techniques that will make them successful and develop their confidence and ability to deal with a wide range of challenging situations. The course provides the practical support to maximise efficiency and productivity, and shows participants how to minimise stress for themselves and their  more...

Effective Inductions The pressure of daily routines can often make it difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or  more...

Dealing with Difficult Relationships at Work Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to  more...

Delegation Skills ...participants to achieve more at work and to empower colleagues by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and demonstrate the benefits of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the same  more...

Customer Service Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make  more...

Counselling Skills Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...

Career Development ...ent job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions and to understand both formal and informal career processes. It is particularly recommended for anyone who feels that they aren t  more...

Training for Trainers The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective objective  more...

Presentation and Public Speaking ...pon the quality of the delivery. This course will enable participants to learn and practice skills that will be applicable to both informal and formal presentations, and public speaking to both small and large audiences. It will give the opportunity to practice and to receive feedback on key skills and techniques to ensure confidence and success. It is particularly recommended for anyone who  more...

Project Management Basics According To PMI The training is aimed at participants interested in gaining basic professional project management knowledge, formalising and systemising their present knowledge in this area and/ or preparing themselves for project management professional certification of according to PMI standards on PMP - Project Management Professional or CAPM - Certified Associate in Project Management level.  more...

PRINCE2 Foundation ...ication exam, which they sit at the end of the course. Participants & Benefits This course is suitable for project managers, team managers, project support staff, quality assurance staff and anybody else who: - Is involved in or runs projects - Wishes to get to know the PRINCE2 method - Would like to obtain a globally recognised certificate of his/ her project management knowledge  more...

The Art of Underwriting Mortgage Loans ...edge to enhance your skills in the evaluation process. Participants will: a Understand the dynamic role of underwriters in mortgage banking and lending; a Learn to identify client needs and to position mortgage solutions; a Identify the mortgage product range; a Identify and understand the risks in mortgage banking and lending; a Understand how lending values affect the  more...

General Defensive Driving ...sive driving seminars conducted by Settec should give the participants the basics of defensive driving and will help in reducing the number of accidents. Why SETTEC: SETTEC has accumulated experience in training people on defensive driving. The first seminar delivered in 2001 was based on the smith system. Over time it was tailored to suit the needs of the Arab market, mentality, and  more...

Business Analysis for the Project Manager A Business Analysis course for project managers? Absolutely! While the Business Analyst position is still rather new to many organizations, their primary role - to define and document user requirements and thereby help bridge the gap between the client and the solution team, has always been an essential ingredient for achieving project success. There are usually not enough dedicated Business  more...

Introduction to Credit Scoring ...veloped, validated, and monitored. It is designed to help participants understand the value of scoring as part of the credit process and introduce the main techniques that can be used. Who should attend * Heads of Risk Management, Credit Risk or Credit Management * Credit managers and analysts * Professionals in the areas of collections, fraud analysis, payment processing,  more...

Refreshment Defensive Driving ...sive driving seminars conducted by Settec should give the participants the basics of defensive driving and will help in reducing the number of accidents. Why SETTEC: SETTEC has accumulated experience in training people on defensive driving. The first seminar delivered in 2001 was based on the smith system. Over time it was tailored to suit the needs of the Arab market, mentality, and  more...

Intensive Defensive Driving ...sive driving seminars conducted by Settec should give the participants the basics of defensive driving and will help in reducing the number of accidents. Why SETTEC: SETTEC has accumulated experience in training people on defensive driving. The first seminar delivered in 2001 was based on the smith system. Over time it was tailored to suit the needs of the Arab market, mentality, and  more...

Fire Fighting Lately, the increased number of fires in companies and business establishments on the national level have been accompanied by increased losses and casualties. Such losses were attributed to the lack of training on fire safety measures and firefighting within establishments. This training program aims to alleviate preventive awareness of employees working within different establishments in a  more...

Compressed Defensive Driving ...sive driving seminars conducted by Settec should give the participants the basics of defensive driving and will help in reducing the number of accidents. Why SETTEC: SETTEC has accumulated experience in training people on defensive driving. The first seminar delivered in 2001 was based on the smith system. Over time it was tailored to suit the needs of the Arab market, mentality, and  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Primavera Software ... Primavera 3 for Windows through hands-on basic training. Participants will gain a thorough background in the concepts of planning and scheduling while learning P3. This course will lead you through a series of workshops that will create and track an entire project to completion utilising the three basic elements of project management: schedule, resources and costs. This course is filled with  more...

Project Management Essentials ... The simulation runs throughout the course and challenges participants with the same kinds of twists and turns that real projects inevitably throw at them. Included as part of the course materials is a course reference book - approximately 50 pages of notes that parallel the key messages contained in the course. Also included are sample project management templates, provided in both  more...

Juggling Multiple Projects (a.k.a.Taking Charge of Multiple Projects) ... instructor-led discussions and hands-on group exercises, participants discover how to adjust their project management methodology from one suited to managing one or two projects, to one more effective for managing multiple projects. On the second day of the course, participants learn strategies for moving forward with their new knowledge - so that the theories of day one can be applied on day  more...

Negotiation Skills The a Negotiation Skillsa Seminar enables participants to do better &achieve more in a variety of negotiating situations, as negotiation can smooth relations ,save you time ,money & gain you positive advantage. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and answer written  more...

Egyptian Social Insurance and Labor Laws - Arabic ...75 This specialized training program aims at providing participants with the context of legislative concepts of the social security law, being the applied outset which ensures the integration between legal requirements and the flow of work within the establishments, in areas concerning the law and its applications Egyptian Labor Law No. 12 of the Year 2003 Aiding corporate specialists  more...

Management Supervision & Decision Making The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...

Introduction to Lean Production and Six Sigma ...participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean production and the role of six-sigma in achieving  more...

Successful Sales Performance and Account Management The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and  more...

Quality Assurance and Management ...Participants will be trained to gain: * An understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The  more...

Customer Service Excellence A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Leadership Development Team Building ...ip and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and employees to conduct it. Highlight the differences between Leadership & Management styles. Help organization staff in developing leadership mechanism. Introduce the importance of positive thinking. Help participants on  more...

Human Resources Management This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...

Environmental Information Systems The main objective of this intensive course is raising the participants' capacities by the technical knowledge through using the information systems to take all rational decisions concerning environmental problems as well as applying the system development methodology to build the environmental system for all environmental problems facing the society.  more...

Emotional Intelligence ...participants to have self awareness about their own emotions, how to control it & how to motivate it (Intrapersonal).Also understanding othersa perceptions through empathy & making effective relationships (Interpersonal). Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and answer  more...

Egyptian Labor and Social Insurance Laws - English Today's organizations demand that HR function should provide a real value-added service. This requires a sharp business focus on integrated high quality HR systems. One of the major subjects within the HR activities is the correct application of both Labor & social Security Laws This program will provide a major opportunity for participants to review, reflect and focus on their existing  more...

Effective Business Writing Upon successful completion of this workshop participants will be able to: * Select appropriate tone, style relevant to the nature of professional business writing. * Communicate clearly and effectively using letters, emails, faxes and memos. * Plan effective and organized short and long reports. * Write professional CV and cover letter. * Write proposals  more...

Developing Marketing Strategy ...participants in the field of Developing Marketing Strategy to attract, maintain & satisfy customers. We will learn all the necessary skills & techniques to achieve our desired strategy and overall objective of our business. During the hands-on Workshop, participants will not only learn all the latest techniques but actually develop a strategy that will work with their business. They will also a  more...

Defensive Driving First Aid on the Road First Part: Defensive Driving The need for Defensive Driving: Defensive driving is essential to all organizations in order to maintain maximum safety for its employees and protect company fleet. Total loss or even less severe accidents cost a lot in terms of lives and money in addition to increasing the insurance premium. In todaya s competitive markets the a zero accidentsa reputation  more...

Risk Management and Control Risk management and control is the processing of identifying, analyzing and quantifying risks, responding to them with a Risk Strategy, and then perhaps most important of all; controlling them. On completion of the course the participants will be able to understand clearly the basic steps such as: * To be aware of the principles risk assessment & control. * To identify sources of risk  more...

Introduction to Implementing Lean Manufacturing ...participants will learn an overview of lean and its benefits plus a specific sequence of steps and initiatives comprising a lean manufacturing action plan that real managers in real companies can deploy. Whether you have implemented some lean initiatives and want more from your program or you are not sure where to begin, this program will enable you to devise a lean manufacturing  more...

Lean Manufacturing Certification The Lean Manufacturing Certificate program will assist manufacturers with the challenge of implementing Lean and maintaining continuous improvements. This proven method is a series of seven course modules designed to provide participants targeted managerial and technical competencies in lean manufacturing. This course is offered primarily on-site for our clients; in this setting, we customize  more...

Material Flow and Kanban ...sed parts to manufacturing cells.  Using a case example, participants will make calculations and design a system for handling purchased parts. The benefits of an effective material delivery system include: Lower inventory and increased productivity Elimination of operator time retrieving/finding parts Higher plant inventory  more...

Creating Continuous Flow Manufacturing Cells ...d success in creating one-piece flow.  In this workshop, participants will learn how to design manufacturing cells for true continuous or one-piece flow.  The course is comprehensive in that it covers all facets of this discipline: understanding takt time, physical layout, analyzing standard work and creating standard work charts, line balancing, load-leveling, setting up a system for  more...

Value Stream Mapping ...nate waste and sources of waste in your organization. Participants in the class will work through a case example. They will create a current state map, analyze the current state map, and create a lean future state. Participants will also be able to ask about their unique situations and learn different ways to apply this powerful tool. The benefits of VSM include:  more...

Hands-on Microsoft Project ...entially a blank sheet, but by the end of the second day, participants have input a complete project into MSP - including resources, costs, task dependencies and constraints. They are all the while learning tips and techniques that encourage both greater efficiency and fewer potential errors. They have also learned how to identify and resolve resource and scheduling conflicts, set a baseline,  more...

Project Management Applied Tools and Techniques ... The simulation runs throughout the course and challenges participants with the same kinds of twists and turns that real projects inevitably throw at them. Included as part of the course materials is a course reference book - approximately 50 pages of notes that parallel the key messages contained in the course. Also included are sample project management templates, provided in both  more...

Survival Skills for the New Trainer Few people choose training and development while they are still in school and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing  more...

Supervision 101 What All New Supervisors Need to Know This two-day workshop is for those who are new supervisors, are interested in a supervisory position, as well as those who are part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few months as a boss.  more...

Avoid Toxic Communication Becoming a More Skilled Communicator This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...

An Introduction to Business Writing This one-day training seminar is specifically designed for those who must do business writing as part of their job. Participants will learn how to enhance their organizational profile and capture their thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.  more...

QA Training ...participants from remote location can attend the training using webconference (online training). These are not recorded sessions, one-on-one instructor led sessions. Instructor led classroom and online QA Training in Virginia New Weekday batches every month www. amcosys. us Latest schedule posted to www. amcosys. us Amcosys Technologies, Inc provides instructor led classroom and  more...

QuickTest Professional Training ...participants from remote location can attend the training using webconference (online training). These are not recorded sessions, one-on-one instructor led sessions. Instructor led classroom and online QA Training in Virginia New Weekday batches every month www. amcosys. us Latest schedule posted to www. amcosys. us Amcosys Technologies, Inc provides instructor led classroom and  more...

Peachtree Introduction ...ookkeeping skills will be reviewed in class. During class participants will use New Company Set-Up to create a new company. All company default information will be reviewed. Data file entry and modification including chart of accounts, customers, vendors, inventory and employees will be reviewed. No product knowledge required. The Hands-on beginners guide is included with the class. Fee: 1  more...

Peachtree Intermediate ...mpleted the Introduction to Peachtree Class. During class participants will review basic company set-up procedures and transaction entry. They will learn to set-up Payroll and will study some of the advanced features, functions & procedures used in data entry throughout the system. Fee: 1 day session $349. 00 The class is taught by an experienced certified trainer. There will be a  more...

Peachtree Advanced ...oduction and intermediate Peachtree courses. During class participants will review some basic company set-up features, transaction entry and how they impact the General Ledger. Additionally, how to close and balance the cash accounts. They will learn to set-up Payroll deduction formulas, customize Financial Statements, set-up User security rights & other advanced features of the system.  more...

Fixed Assets ...have a basic working knowledge depreciation. During class participants will use New Company Set-Up to create a new company. All company default information will be reviewed. Data file entry and modification will be reviewed. No product knowledge required. The Advanced guide is included with the class. Fee: 1/ 2 day session $399. 00 This class is taught by an experienced certified  more...

MAS 90 Training Class ...c working knowledge of Windows 98 or higher. During class participants will review some basic company set-up features, transaction entry and how they impact the General Ledger. How to close and balance the cash accounts. Fee: 2 day session $499. 00 per day An experienced certified technician teaches this class. There will be a maximum of 4 students per class and is hands on 1 person  more...

MAS 200 Training Class ...c working knowledge of Windows 98 or higher. During class participants will review some basic company set-up features, transaction entry and how they impact the General Ledger. How to close and balance the cash accounts. Fee: 2 day session $499. 00 per day An experienced certified technician teaches this class. There will be a maximum of 4 students per class and is hands on 1 person  more...

Coaching Skills For Leadersa ... their staffs personal experiences, traits and skills. Participants will also discover more about themselves as they learn how to use their developing coaching talents for the greater good of the organization. Utilizing a blend of brief instruction, demonstration and feedback, the workshop provides practice opportunities for each skill participants will use at work. WORKSHOP BENEFITS  more...

Transformational Leadership Training ...ading from the Inside Out is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T.,  more...

Resilience At Work ...At Work is an experiential training program that enables participants to master the competencies of professional resilience, even during times of tremendous external change. Participants learn to assess their own individual resilience by looking at the components that support or detract from resilience using the SUPPORT model. Working from a platform of resilience, participants learn  more...

Business Improvement Review - Accreditation Programme The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by  more...

Train the Trainer Are you looking to develop your trainer skills? Are you looking for fresh ready to use material? Just want to keep up to date? In this highly interactive programme (great for activists or pragmatists) participants will see, hear and experience some new ways of working. RapidBI.com in association with pairoftrainers.co.uk have developed a range of cost effective modules for trainer development.  more...

Creatrix Inventory - Innovation certification programme The Creatrix is an inventory for use with individuals, teams and organisations. It looks at the current capability in terms of innovation. The Creatrix model (the innovation equation) can then be used to build innovative capacity in individuals, teams and organisations. Most organisations when they look at innovation, they look at the skills individuals have (generally creativity). The  more...

SmartStorming 101 Basic Training This 1-day training program is ideal for introducing your group to the fundamentals of SmartStorming ideation technology. It provides an overview of the breakthrough SmartStorming process and its principles. Participants learn how the 6-Step SmartStorming Structure will dramatically improve ideation session flow and outcomes. They also experience first-hand how the programa s basic tools and  more...

SmartStorming Leader This intensive, hands-on program covers all the basic principles in SmartStorming 1. 0, plus provides greater, in-depth training for applying the skills, tools and techniques necessary for leading highly productive and rewarding group ideation sessions, time after time. Participants will learn a range of proven, innovative ideation techniques guaranteed to dramatically boost their groupa s output  more...

3-D Ideation Intensive This dynamic 1-day workshop will introduce your group to a radical new approach to idea generation, one that will dramatically increase its output of fresh, innovative thinking. The 3-D Ideation Intensive is designed to ignite enthusiasm, eliminate arbitrary assumptions or limiting beliefs that hinder idea generation, make it possible for participants to approach challenges from fresh  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Project Management Skills - Contracts and Projects ...participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Plan to  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Technical Report Writing - Business Writing By the end of the program, participants will be able to: Write clear and reader friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

Advanced Purchasing and Cost Saving Techniques - Dubai By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Cost Management Fundamentals and Techniques - Dubai By the end of the program, participants will be able to: Learn the importance of analyzing and managing costs. Understand Activity-Based Management ABM. Appreciate the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Managing and Coordinating Training Proactively - Dubai and Beirut ...participants will be able to: Distinguish between the proactive/ strategic approaches of managing training and the traditional/ reactive approach. Use appropriate methods to identify training needs. Design and conduct a training needs analysis. Analyze the components of human performance and determine how managers and/ or the corporate culture may enhance performance. Evaluate the  more...

Human Resources Management - Riyadh, Dubai, Kuala Lumpur ...participants will be able to: Explain the main functions in Human Resources and the role of each. Learn the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Learn the cycle of training and development and how T & D works from identification of training needs to evaluation of training. Learn the roles and responsibilities of  more...

Advanced Communication Skills - Dubai ...participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through  more...

Customer Loyalty Strategies and Measurement - Dubai ...participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value  more...

HR KPIs Measuring the Effectiveness of Human Resources - Dubai Beirut Abu Dhabi ...participants will be able to: Define metrics and the role they play in measuring the effectiveness of Human Resources. Differentiate between hard and soft metrics in human resources. List and calculate the world class benchmarks which should be used in measuring the effectiveness of recruitment and selection, training and development, compensation and benefits, performance management and  more...

Win-Win Negotiation Skills - Dubai Jeddah By the end of the program, participants will be able to: Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles Plan and conduct (individually and within a team) several negotiations. Use the 10-point planning format that will allow reaching a win-win outcome Appreciate and apply (if need be) different negotiating tactics.  more...

High Performance Teams - Dubai Riyadh By the end of the program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities  more...

Marketing for Better Results - Dubai By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Mastering Business and Financial Modeling - Abu Dhabi Dubai By the end of the program, participants will be able to: Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Understand and create pivot tables and pivot charts. Analyze business data in no time. Prepare business and flash reports to senior management.  more...

Business Etiquette and Protocol - Dubai By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the  more...

Business Etiquette and Protocol - Dubai By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi ...participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective  more...

Certified Purchasing Professional - Dubai By the end of the program, participants will be able to: Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors.  more...

Intermediate Accounting - Dubai By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Advanced Compensation Management - Dubai Kuala Lumpur By the end of the program, participants will be able to: Understand the value of performance based reward systems as a business tool and a motivator of employees. Evaluate the uses and benefits of short and long term incentives. Match compensation systems and organization culture. Stay up to date with trends in compensation.  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Certified Accounts Assistant - Dubai Abu Dhabi By the end of the program, participants will be able to: Understand the cycle of accounting. Learn how accounting affects their day-to-day business. Learn the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Certified Contract Manager - Dubai ...participants will be able to: Identify problems, principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and roles of the contract manager / administrator. Discuss ways of using lessons learned to minimize  more...

Interdepartmental Communication - Kuala Lumpur Dubai ...participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational  more...

Report Writing for the Modern Business - Dubai By the end of the program, participants will be able to: Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids.  more...

Successful Fleet and Transport Management - Dubai Istanbul ...participants will be able to: Apply the procedures and techniques needed for the effective management of a fleet (trucks, cars, buses and material handling equipment). Plan and implement effectively all activities related to fleet management and distribution. Manage the organization, personnel, and operational requirements for a successful transportation/ distribution department. Plan to  more...

Competency-Based Human Resources Management - Kuala Lumpur Dubai ...participants will be able to: Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency, the differences between each and their relevance to HR processes. Learn where competencies come from and apply the main steps in designing competency frameworks and models. Apply competencies in the  more...

Contract Preparation and Management - Contracts and Projects By the end of the program, participants will be able to: Identify and discuss the major steps involved in the contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Review the tendering principles and process  more...

Effective Budgeting and Cost Control for Finance ...participants will be able to: See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organizational strategic plan. Use appropriate estimation techniques in the development of revenue and expense budgets. Identify all the appropriate costs to be included in a capital expenditure proposal. Analyze  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Managing for Sales Results - Sales Training ...participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to sales teamsa management. Demonstrate professional behavior as sales managers/ supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. Effectively convert this sales  more...

ASQ Certified Manager of Quality and Organizational Excellence Refresher ...participants will be able to: Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the a constructed responsea section of the examination. Practice sample tests. This course is designed and developed by ASQa s Quality Management Division. The course is presented in a way that  more...

Certified Team Leader - Interpersonal Skills ...participants will be able to: Promote trust and rapport by exploring team player style and how it responds to team values. Recognize the key elements that move team from involvement to empowerment and how to give these elements to a team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement sustainable strategies  more...

How to Conduct Productive Meetings - Communication Skills Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Executive Effectiveness By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might possibly influence the future of management. Sharpen their leadership skills through innovative thinking.  more...

Efficient Administration and Secretarial Skills ...participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for  more...

Human Resources Management - Advanced Training ...participants will be able to: Define human resources and its main functions. Define the link between business strategies and Human Resources. Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention. Evaluate the results of Training & Development through the use of Key Performance Indicators. List the main types of  more...