Online Participants eLearning
Participants Training Provider? - Tell us about your Training!
From 123-CBT Computer Based Training
Managing a Customer Focused Department Simulation

...ustomer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The
more...
Managing a Customer Focused Department Simulation
Fair Labor Standards Act FLSA

...and overtime, as well as child labor. This course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in relation to those provisions. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however,
more...
Code of Conduct Awareness

...as well as the organization. This one-hour course teaches participants the concepts and benefits of a corporate code of conduct, and offers practical advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please
more...
Trade Secrets

...ough not all, circumstances. This two-hour course enables participants to understand the nature of trade secrets, and the legal implications of their use and misuse. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content
more...
Ethical Decision Making Simulation

Ethical Decision Making Simulation
Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers,
more...
Accident Investigation and Reporting Simulation

Accident Investigation and Reporting: Simulation
Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims
more...
Universal Waste Rule Training

Universal Waste Rule Training
This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is
more...
Facilitative Fundamentals Tools and Techniques

Facilitative Fundamentals: Tools and Techniques
You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you
more...
Employee Sexual Harassment Awareness

...aining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This
more...
Essential Skills for Admin Support Professionals--Simulation

...ministrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative
more...
The Capital Markets Industry Overview Version 1

...aise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and acquisition; as well as providing ancillary services including market making and securities trading. With a complex playing field
more...
The Information Technology Industry Overview Version 3

...nies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application solutions to keep their customers ahead of the competition. It must also be sensitive to changing customer needs and be driven by new
more...
Information Security Governance Strategies Goals

Information Security Governance: Strategies & Goals ISACA Certified Information Security Manager Certified Information Security Manager®
Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information
more...
Moving from an Operational Manager to a Strategic Thinker Simulation

...nal Manager to a Strategic Thinker is designed to provide participants with the opportunity to practice strategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core
more...
The Food Beverage Industry Overview Version 3

... to their customers. The industry is very competitive and participants are continually under pressure to contain costs. To remain competitive, many companies seek to exploit the economies of scale that result from mergers and acquisitions. At the same time health and safety is a paramount concern, and strict standards are legally enforced. The industry is monitored both by national governments
more...
Preparing for Effective Business Meetings

...sh tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to clarify a meeting's purpose and objectives, and how to determine
more...
Managing Effective Business Meetings

...ad productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting
more...
From Online Training Directory
Just Write! Keeping a Journal


...ording your life.
This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants will learn motivational techniques
more...
Just Write! Keeping a Journal
DOT Hazardous Materials Transportation



...s specified in 49 CFR 172 Subpart H, including testing of participants.
This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums,
more...
Shipping Infectious Substances (IATA and DOT)



...s specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if
more...
Market Leadership in an E-Commerce Age


...eir understanding to organizational and life situations.
Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives.
The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this information e-commerce environment that surrounds us and integrates itself
more...
Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced)


Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO!
In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming
more...
Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days


Spearhead your site in the top 10 rankings on the major search engines and keep it there.
To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you.
It has been estimated that up to 80 percent of all website
more...
Search Engine Training Workshop-Self Directed


...ourse? This workshop is self-directed and it is great for participants who like to work at their own pace. Depending on the amount of time you devote to the program in as little as one week. 2. Who should take this course? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results?
more...
Legal Nurse Consulting Certificate Program


...hours of self-paced study. Upon completion of the course, participants will be awarded the Certificate in Legal Nurse Consulting.
This course is designed to be self-paced. An authoritative text is used and communication with the course instructor is by email, telephone, fax, and/or US postal mail. Participants can utilize all of any one of these vehicles to communicate with the instructor.
more...
A Workshop Approach to Mastering RoboHelp Office (Latest Release)


...related to the RoboHelp community will be supplied to all participants. EDUCATIONAL DISCOUNT INFORMATION When you sign up for this class, you become eligible to purchase RoboHelp (Full Version) for only $499 (regularly priced at $899) plus shipping charges. If you are registering through an accredited College, University, Community College or Technical College you will be required to provide an
more...
Starting A Business?: How To Develop An Effective Business Plan



You will learn how to develop, analyze and sell an effective business plan for your company or organization.
This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a
more...
The Internet - Applying the Basics to your Business


...ng out on the Internet are explained,especially for those participants who have never used a computer before.
It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module,
more...
Strategic Planning and Management


This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management.
In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making.
This course
more...
21st Century Assertiveness and the Art of Persuasion


21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy.
The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the
more...
Sales & Marketing in the 21st Century


...s of Sales & Marketing in the 21st Century are examined.
Participants will examine the current strategies and practices surrounding sales and marketing in this 21st Century global economy. The majority of the work will be accomplished in an asynchronous (any time, any place) environment with synchronous elements scheduled periodically based on participant need and schedules. The textbook is:
more...
21st Century Professional Networking


...d practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion threads, online chats and where feasibile by
more...
Information Technology Infrastructure Library (ITIL)
...ganizations, the IT and non-IT savvy, and aims to provide participants with raised awareness and understanding of the ITIL best practice framework and its application. Give your resume or business the edge with ITIL awareness and understanding! The following processes and functions will be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management
more...
Shipping with Dry Ice
...egulations and 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly,
more...
RCRA and DOT Refresher
...s specified in 49 CFR 172 Subpart H, including testing of participants.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours.
This is a unique DOT-RCRA hybrid "refresher" course.
The course includes
more...
IATA Dangerous Goods
...egulations and 49 CFR 172 Subpart H, including testing of participants. This course does not cover the more detailed requirements for the shipment of radioactive materials under the IATA regulations. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each
more...
Stack Sampling Methods 1-5
US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures
more...
Comprehensive Online Instructor Certificate Program
...logy, copyright, graphics, Web development and much more. Participants must take all of the Section I courses: Introduction to Online Teaching, Blackboard Basics, Intensive Course Development, Copyright Issues, and Course Quality Assessment. Participants must choose at least one of the Section 2 courses: Intro to Graphic Design, Intro to Web Development, or Intro to Captivate. Except for the
more...
7 Steps to A Lot More Sales
...ales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases in sales and profits of 25%-100% or more in as little as 60-90 days without spending more money on traditional advertising! The course has proven to create sales and
more...
Building with the Basics: Grammar and Punctuation
Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters.
Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities
more...
Coaching For Performance
...participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.
Coaching For
more...
Complaints And Angry Customers
...lenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer. This course can be completed as quickly as you care to. Student is given 90 day
more...
Comprehensive Leadership Training
... or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task of leading people in their teams and organizations.The text book prescribed for the course is: ?Leadership, Theory and Practice? Third Edition by Peter G. Northouse, Published by Sage Publications, Inc. ISBN 076192566X.The course consists of six sessions, each session
more...
E-mail Gems
...e junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems.
Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not
more...
Front Desk Agent- Instructor Led
...Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
FAQ How long will
more...
Sales Through Service Skills
...participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective
more...
Practical Grant Writing I with Mentor
...ep guide to understanding the essentials of that process. Participants will develop the skills necessary to identify potential funders, gather organizational information, create a budget, write a proposal, and develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a
more...
Practical Grant Writing II with Instructor
...ep guide to understanding the essentials of that process. Participants will develop the skills necessary to identify potential funders, gather organizational information, create a budget, write a proposal, and develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a
more...
From 123-CBT Computer Based Training
Elements of a 360-Degree Performance Review
...ts of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent
more...
Elements of a 360-Degree Performance Review
Appraising Performance Simulation
... entirety of the year. Over the course of the simulation, participants will practice key appraisal skills, including assessing performance, conducting appraisals, and motivating and developing employees, in order to improve the effectiveness of their appraisals and enhance the performance of their employees. The Appraising Performance Simulation comprises four scenarios and is based on the
more...
Internal Customer Service Conflict and Complaints Simulation
...lict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's
more...
Essential Sills for Administrative Support Professionals Simulation
...ministrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative
more...
Participating Effectively in a Business Meeting
...ngs can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build skills for future projects, and provide participants with techniques that may benefit them in their future careers. As a
more...
Sales Skills The Fundamentals

...participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making
more...
Sales Skills Prospecting Addressing Needs

...participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the
more...
Sales Skills Overcoming Obstacles

...participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To Complete a
more...
Visual InterDev 6 0 Building Web Sites and Pages

...enting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first course in the series.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Visual InterDev - An Introduction
Duration: 2 - 3 Hour(s)
Match the key components of the Project Explorer window with their descriptions.
Identify the uses of the different
more...
Visual InterDev 6 0 Active Server Pages and Data Access

...enting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first two courses in the series.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Active Server Pages (ASP)
Duration: 1 - 2 Hour(s)
Identify the features of Active Server Pages (ASP).
Identify the features of ASP applications.
Set up ASP services on a
more...
Visual InterDev 6 0 Accessing Remote Data

...enting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first three courses in the series.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: ActiveX Data Objects (ADO)
Duration: 1 - 2 Hour(s)
Identify the components of Universal Data Access.
Match the Microsoft Data Access Components with their functions.
more...
Visual InterDev 6 0 Implementing Server Technologies

...enting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first four courses in the series.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: MTS: An Overview
Duration: 1.5 - 2 Hour(s)
Identify the features of Microsoft Transaction Server (MTS).
Identify the features of MTS components.
Identify the constituents
more...
Frontpage 2000 Proficient User

...s intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of a Web. Identify the purpose of the Web
more...
Frontpage 2000 Expert User

...s intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an existing Web from a file and a URL. Modify HTML tags and
more...
NetWare 5 Administration - Part 2

...tified Novell Engineer, CNE, Certification. In addition, participants should have taken the first part of the Novell NetWare 5 Administration series (course 82301).
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Novell Distributed Print Services (NDPS)
Duration: 3 - 4 Hour(s)
Identify the characteristics of network printing that uses NDPS.
Match
more...
NetWare 5 Administration - Part 3

...tified Novell Engineer, CNE, Certification. In addition, participants should have taken the first two parts of the Novell NetWare 5 Administration series (courses 82301-02).
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Managing File System Security
Duration: 2 - 3 Hour(s)
Describe the various directory and file rights required to perform a
more...
NetWare 5 Administration - Part 4

...tified Novell Engineer, CNE, Certification. In addition, participants should have taken the first three parts of the Novell NetWare 5 Administration series (courses 82301-03).
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Z.E.N. Works: Distributing and Managing Applications
Duration: 3 - 4 Hour(s)
Identify the benefits of Z.E.N. works to manage
more...
NetWare 5 Administration - Part 5

...tified Novell Engineer, CNE, Certification. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04).
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Managing Resources
Duration: 3 - 4 Hour(s)
Identify the benefits of Novell Directory Services (NDS) planning.
Provide users
more...
NetWare 5 Advanced Administration - Part 1

...istration series (82301-05) prior to taking this course. Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to
more...
NetWare 5 Advanced Administration - Part 2

...course and the first part of this series (course 82311). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to
more...
NetWare 5 Advanced Administration - Part 3

...ister a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
L earn To:
Back up servers.
Back up workstations.
Install and configure Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
more...
NetWare 5 Advanced Administration - Part 4

...the first three parts of this series (courses 82311-13). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to
more...
NetWare 5 Advanced Administration - Part 5

...the first three parts of this series (courses 82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to
more...
Lotus Notes R5 Collecting and Organizing Information

...participants with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different
more...
Lotus Notes R5 Messaging and Working Remotely

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive
more...
Lotus Notes R5 Calendaring and Scheduling

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display
more...
Lotus Notes R5 Managing and Sharing Information

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe
more...
Windows NT 4 0 Administration Fundamentals - Part 1

...s, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Introduction to Microsoft Windows NT 4.0
Duration: 2 - 3 Hour(s)
Identify the features of Windows NT Server Directory Services
Log on to a domain.
Match the
more...
Windows NT 4 0 Administration Fundamentals - Part 2

...s, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers Duration: 2 - 3 Hour(s) Sequence the events in the Windows NT printing process.
more...
Windows NT Server 4 0 Routing RAS - Part 3

...dy familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
more...
Windows NT Server 4 0 Routing RAS - Part 2

...dy familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
more...
Windows NT Server 4 0 Routing RAS - Part 4

...dy familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
more...
Networking Technologies Series TCP IP Concepts Architecture

...trol Protocol/Internet Protocol (TCP/IP). In this course, participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing.
L earn To:
Identify TCP/IP services.
Examine the TCP/IP architecture.
Identify how Internet
more...
Networking Technologies Series TCP IP Protocols

...Transmission Control Protocol/Internet Protocol (TCP/IP). Participants will learn about Internet, Transport Layer, Gateway, Routing, and Application Layer Protocols.
L earn To:
Identify the features, functions and structure of the three TCP/IP protocols: Internet Protocol (IP), Internet Control Message Protocol (ICMP) and Internet Protocol next generation (IPng).
Identify the
more...
SAP R 3 Working with v3 0

...eeding training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals.
T otal Learning Time
6 - 9 Hour(s)
Course Contents
Unit 1: Managing the Dialog
Duration: 2 - 3 Hour(s)
How to login and logout.
Identify and locate the R/3 screen service elements.
Use Keyboard and Function Key
more...
SAP R 3 v4 0 MM Warehouse Management

... such as warehouse managers, warehouse employees, project participants coordinating warehouse processes, employees working in functions which interface with the warehouse. Participants should have completed the following courses: 12272 SAP Fundamentals and 13033 R/3 working with SAP R/3.
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Overview of Warehouse Management
more...
SAP R 3 v4 0 Retail Organizational Structures and Master Data

...sers and Super Users
- SAP Trainers
- General Users Participants should have completed the following courses:
- 12272 Working with SAP R/3
- 12793 SD Overview & Master Data
T otal Learning Time
6 Hour(s)
Course Contents
Unit 1: Introduction
Duration: 1 Hour(s)
Overview of SAP Retail.
Processes.
Purchasing and sales.
Merchandise logistics.
Unit
more...
SAP R 3 v4 0 Retail Order Management via Distribution Center

...ning in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses:
11712, Windows 3.1 Fundamentals
12749, SAP R/3 Fundamentals
13053, Retail: Organizational Structures and Master Data
T
more...
SAP R 3 v4 0 Profit Center Accounting

...processes and individuals responsible for Profit Centers. Participants should have completed the following courses:
12286 SD Order processing.
12280 Cost Center Accounting 1
12277 FI General Ledger
12276 FI Accounts Payable/Accounts Receivable
12279 FI Balance Sheet
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Introduction
more...
SAP R 3 v3 0 Information Systems within FI

...omer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses: 13033: Working with SAP R/3; 12276: Accounts Payable/Accounts Receivable; 12277: FI General Ledger.
T otal Learning Time
5 - 8 Hour(s)
Course Contents
Unit 1: Overview
Duration: 2 Hour(s)
Describe the purpose and architecture of R/3 information systems:
more...
SAP R 3 v4 0 Investment Management - Overview

...fields of investment planning and investment controlling. Participants should have completed the following courses:
- 13033 Working with SAP R/3
- 12857 Asset Accounting
- 12861 CO/OPA Internal Orders
T otal Learning Time
6 Hour(s)
Course Contents
Unit 1: Overview
Duration: 1 Hour(s)
Goals and tasks of investment management.
Positioning within business
more...
SAP R 3 v4 0 Profitability Analysis - Basics

... potential benefits of Profitability Analysis within R/3. Participants should have completed the following course:
13033 Working with SAP R/3
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Overview of Profitability Analysis
Duration: 2 Hour(s)
Objectives and Tasks of CO-PA.
Integration in Business Areas.
Objectives of Profitability Analysis.
more...
SAP R 3 and the Euro

...: 1 - 1.5 Hour(s)
Convergence criteria.
Dates and participants.
Markets and EURO strategies.
The European Market.
Influences on markets outside Europe.
Effects on corporate strategy.
Effects on company areas.
Purchasing and sales.
Financial accounting.
Controlling.
Human Resources.
Law.
IT/Software suppliers.
Unit 2: The EURO Conversion Process
Duration:
more...
SAP R 3 SD Overview and Master Data

...te for R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 13033 Working with SAP R/3 and 12749 R/3 Fundamentals.
T otal Learning Time
6 Hour(s)
Course Contents
Unit 1: SD Fundamentals
Duration: 3 Hour(s)
Benefits and features of Sales and Distribution Processing.
Integration of the SD module within the R/3
more...
SAP R 3 SD Sales and Shipment Processes

...ate to R/3 Business Consultants and Training Consultants. Participants should have completed the following courses: 12749 SAP R/3 Fundamentals; 13033 Working with SAP R/3 and 13135 SD Overview and Master Data.
T otal Learning Time
6 Hour(s)
Course Contents
Unit 1: Order Processing
Duration: 3 Hour(s)
Sales support.
Sales activities.
Quotation.
Sales orders.
more...
SAP R 3 System Management System Administration

...s; Administrators for R/3 and employees working with R/3. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13166: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3.
T otal Learning Time
more...
SAP R 3 System Management Advanced Administration CCMS

..., Administrators for R/3, and employees working with R/3. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13167: 12749 SAP R/3 Fundamentals; 13181 Working with SAP R/3 and course 13166 SAP R/3 System
more...
PDM and SAP R 3 PDM Introduction

...from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide
the education which will ensure most productive study of course 13170: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. The following courses
more...
SAP R 3 CO Activity Based Costing

...; Employees in Cost Accounting; Employees in Controlling. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost
more...
SAP R 3 PDM Product Development

... the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13173: 12749, SAP R/3 Fundamentals and course 13181 Working with SAP R/3. The following courses are
more...
SAP R 3 MM Purchasing Organization and Master Data

... user perspective of the SAP system are
also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should
more...
SAP R 3 MM Purchasing Purchase Order Processing and Information System

... user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should
more...
SAP R 3 FI AR AP Organization Master Records and Posting

... needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure
more...
SAP R 3 FI AR AP Account Document Posting and Periodic Processing

... needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure
more...
SAP R 3 v4 x MM Inventory Management

...eding to acquire a user perspective of the
SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most
more...
SAP R 3 v4 x Invoice Verification

... needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's
working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI environments in use at their location). Participant should also
more...
SAP R 3 v4 x FI Payments

... needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3 system functions. The following courses provide the education which will
more...
Working with SAP R 3 v4 x

...eeding training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive study of course 13181: 12749 SAP R/3 Fundamentals. T otal Learning Time 7 - 10 Hour(s) Course
more...
Lotus Notes R5 Messaging and Working Remotely

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive
more...
Lotus Notes R5 Calendaring and Scheduling

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display
more...
Lotus Notes R5 Managing and Sharing Information

...participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe
more...
C Programming - Part 1

...cts of C. In addition to learning about the history of C, participants will learn basic syntax, data types, flow control, and be introduced to functions. L earn To: Sequence the stages in the evolution of C. Identify data representation. Identify the different operators in C. Identify the different types of conditional statements. Identify the different types of iterative flow
more...
C Programming - Part 1

...er applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204) prior to taking this course.
more...
C Programming - Part 2

...er applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204) prior to taking this course.
more...
C Programming - Part 3

...er applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204) prior to taking this course.
more...
C Programming - Part 4

...er applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204) prior to taking this course.
more...
C Foundation for Non-C Programmers - Part 1

...ible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with other Object-Oriented languages (e.g., SmallTalk, Eiffel, etc.) They should also have a detailed understanding of the general process of structured software design and development. T
more...
C Foundation for Non-C Programmers - Part 2

...ible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with other Object-Oriented languages (e.g., SmallTalk, Eiffel, etc.) They should also have a detailed understanding of the general process of structured software design and development.
more...
Data Modeling - Develop Depth to Your Models

...ion of data during the application development lifecycle. Participants should have knowledge equivalent to: course 60021, Data Modeling: Create Basic Models.
T otal Learning Time
7 - 8 Hour(s)
Course Contents
Unit 1: Adding Complexity to an Entity Relationship (ER) Model
Duration: 3 Hour(s)
Identify what a hierarchy is.
Create a business hierarchy using One : Many
more...
Process and Function Modeling

...Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000 courses.
L
more...
Object Analysis Design Design Implementation

...e Designer/2000 R2: Modeling Object Types (course 60421). Participants should have taken the first part of this series, Object Analysis and Design: Requirements and Analysis (course 60027) prior to taking this course.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: From Analysis to Design
Duration: 2 - 3 Hour(s)
Identify the order in which the principles of
more...
Introduction to Data Warehousing

...trators, managers, project managers, and system analysts. Participants should have a business-level understanding of Oracle technology.
T otal Learning Time
7 - 8 Hour(s)
Course Contents
Unit 1: Basic Concepts of Data Warehousing
Duration: 2 Hour(s)
Identify the characteristics of a data warehouse.
Identify the activities that users of a given database environment
more...
Oracle SQL Specifics Retrieving and Formatting Data

...a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will learn how SQL functions can be used in SQL
more...
Oracle SQL Specifics Creating and Managing Database Objects

...a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain views, sequences, indexes and synonyms.
more...
Oracle SQL Tuning Diagnostics and Tuning Schema

...use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views, B-tree indexes, bitmapped indexes, index clusters, and hash clusters. Participants will then be able to test the results of their tuning efforts using performance analysis tools.
L earn To:
Identify the need and areas for tuning the
more...
Oracle Form Builder Forms Fundamentals

...ies of Developer/2000. In addition, this course will help participants learn how to run, create, and customize a form module.
L earn To:
Identify the key features, components and capabilities of Developer/2000.
Identify the features of the Form Builder environment.
Run and create a basic form module.
Customize a form module.
C ontent Emphasis
Skills-Based
more...
Oracle Form Builder Enhancing the User Interface

...sed on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them.
L earn To:
Create input and non-input items.
Create Lists of Values (LOVs) and Editors that are Form Builder objects
more...
Oracle Form Builder Writing and Debugging Code

...on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered.
L earn To:
Identify the descriptions of the communication formats used by Form Builder.
Write codes to detect
more...
Oracle Form Builder Managing Module Types

...acle Developer/2000 Release 2. This course will introduce participants to Project Builder and teach them how to create and manage a menu module. In addition, users will learn how to customize and implement menu security. L earn To: Identify the benefits and terminology of Project Builder. Create a project. Establish dependencies. Deliver a project. Create a menu module
more...
Oracle Form Builder Handling Multiple Object Relationships

...on Oracle Developer/2000 Release 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Write an
more...
Oracle Form Builder Including Reusable Oracle Components

...on Oracle Developer/2000 Release 2. This course will help participants learn how to implement methods to use data sources, and to integrate charts, reports and timers in Forms. In addition, reusing components, objects and code will be taught. Finally, Form Builder's new features will be covered.
L earn To:
Implement the methods to use additional data sources on which to base data
more...
Oracle Report Builder Report Fundamentals

... report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Developer/2000 Release 2. L earn To: Identify the features and components of Report Builder. Identify standard report design styles. Invoke Report Builder. Identify the destinations for a
more...
Oracle Report Builder Enhancing Reports

...Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the Data Model. Understand the Layout Model layers. Enhance a report by modifying the layout in the Layout Model editor. Understand the contents of a file at runtime. Control the pagination of the contents and
more...
Oracle Report Builder Controlling Reports

...sed on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of a report template. Modify template regions Register a predefined template. Add an image
more...
Oracle8 Database Administration - Manage an Instance

...egies and procedures provided in Oracle8. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support.
L earn To:
Identify Oracle architectural components.
Use the Server Manager line mode and the Oracle
more...
Oracle8 Database Administration - Create Databases

...egies and procedures provided in Oracle8. In this course, participants will learn about the concepts associated with storage structure components, managing rollback segments, temporary segments, and indexes. In addition, creating and maintaining databases will be covered.
L earn To:
Plan and create a database.
Create the data dictionary view.
Use the data dictionary view
more...
Oracle8 Database Administration - Manage Storage Structures

...egies and procedures provided in Oracle8. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes.
L earn To:
Identify how storage structure components work.
Manage rollback segments.
Manage temporary segments.
more...
Oracle8 Performance Tuning Strategies and Techniques

...le8 Performance Tuning series. This course will introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating system tuning issues.
L earn To:
more...
Oracle8 Performance Tuning Managing Memory and Disk I O

...ssues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log buffer. Finally, participants will identify database configuration and I/O issues, including tablespace usage and guidelines.
L earn To:
more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...le8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given
more...
Oracle Form Builder R6 Forms Fundamentals

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131).
more...
Oracle Form Builder R6 Enhancing the User Interface

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In
more...
Oracle Form Builder R6 Writing and Debugging Code

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In
more...
Oracle Form Builder R6 Project Builder and Menu Modules

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In
more...
Oracle Form Builder R6 Controlling the User Interface Programmatically

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In
more...
Oracle Form Builder R6 Including Reusable Oracle Components

...designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In
more...
Oracle Reports R6 Report Fundamentals

... report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Oracle Reports Release 6. This course is based on Oracle's ILT course, Oracle Developer: Build Reports. L earn To: Identify the features and components of Report Builder. Identify standard report
more...
Oracle Reports R6 Enhance Reports

... Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL: Database Programming
more...
Oracle Reports R6 Control Reports

... Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL: Database Programming
more...
Windows NT 4 0 User Fundamentals

...ore the features of Microsoft Windows NT 4.0 Workstation. Participants should have taken Introduction to PC's and Application Software (Course 12994).
T otal Learning Time
4 Hour(s)
Course Contents
Unit 1: Using the Desktop
Duration: 1.5 Hour(s)
Identify the features associated with Windows NT 4.0 Workstation.
Log into Windows NT 4.0 Workstation.
Change your
more...
Windows 2000 Professional User Fundamentals

...rn the most-used facilities of Windows 2000 Professional. Participants should have completed Introduction to PCs and Application Software (Course 12994) or have equivalent knowledge.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Windows 2000 Desktop
Duration: 1.5 - 2 Hour(s)
Identify the features of Windows 2000.
Log on to a Windows 2000 computer on the
more...
Windows 2000 Professional Advanced User

...learn the advanced features of Windows 2000 Professional. Participants should have completed Introduction to PCs and Application Software (Course 12994) and Microsoft Windows 2000 Professional User Fundamentals (Course 72006) or have equivalent knowledge.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Windows 2000: Basic Features
Duration: 2 - 3 Hour(s)
more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1

...ure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Introduction to TCP/IP
Duration: 1 - 2 Hour(s)
Identify the milestones in the history of TCP/IP.
Identify the advantages of
more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2

...ure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first course in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Implementing IP Routing
Duration: 1.5 - 2 Hour(s)
Identify the process of IP routing.
more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4

...ure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first three courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Domain Name System Implementation
Duration: 1 - 2 Hour(s)
Install the DNS Server
more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3

...ure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first two courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Administering a WINS Environment
Duration: 1 - 2 Hour(s)
Configure a WINS server to
more...
Word 2000 Fundamentals

...participants with the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word document. Format text in a document.
more...
Word 2000 Proficient User

...participants with the intermediate skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn to format and proof a document; enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements; create a mail merge; and create envelopes and labels by merging an address list. L earn To:
more...
Word 2000 Expert User

...participants the knowledge to use the advanced features of Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text editing and handling operations.
more...
Excel 2000 Fundamentals

...participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and change fonts and data formats. L
more...
Excel 2000 Proficient User

...participants with the skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by Excel; manipulate data in a worksheet; create and edit workbooks for integrating with Web technology; and add and
more...
Excel 2000 Expert User

...participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools. L earn To: Create and use templates.
more...
PowerPoint 2000 Proficient User

...participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation. L earn To: Open an existing
more...
PowerPoint 2000 Expert User

...participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a chart. Create and modify an
more...
SQL Server 7 0 System Administration - Part 5

...ministering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first four courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Replication Basics
Duration: 2 - 3 Hour(s)
Identify the benefits of distributed data.
Identify important considerations in data distribution.
Match the distributed data method
more...
SQL Server 7 0 - Implementing a Database - Part 1

...enting a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: SQL Server Fundamentals Duration: 2 - 3 Hour(s) Select the operating systems that are used to create and execute applications using SQL Server.
more...
SQL Server 7 0 - Implementing a Database - Part 2

...enting a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Data Integrity Duration: 3 - 4 Hour(s) Select the appropriate method of denormalization. Match
more...
SQL Server 7 0 System Administration - Part 1

...ministering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed course series 71410 - 71413, Supporting Windows NT 4.0 Server Core Technologies or have equivalent knowledge.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: SQL Server Introduction
Duration: 2 - 3 Hour(s)
Identify the main attributes of SQL Server.
Identify the
more...
SQL Server 7 0 System Administration - Part 2

...ministering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first course in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Managing Security
Duration: 2 - 3 Hour(s)
Identify the elements of Windows NT Authentication.
Identify the benefits of SQL Server Authentication.
Sequence the steps to implement
more...
SQL Server 7 0 System Administration - Part 3

...ministering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first two courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Backup Concepts
Duration: 2 - 3 Hour(s)
Match the backup type with its features.
Identify the fixed roles with permission to perform backups.
Identify the circumstances that
more...
SQL Server 7 0 System Administration - Part 4

...ministering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first three courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Automating Administrative Tasks
Duration: 2 - 3 Hour(s)
Select the reasons for automating SQL Server maintenance tasks.
Identify SQL Server automation components.
Identify
more...
SQL Server 7 0 - Implementing a Database - Part 3

...enting a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Querying Multiple Tables Duration: 3 - 4 Hour(s) Select the primary properties of a SELECT statement.
more...
SQL Server 7 0 - Implementing a Database - Part 4

...enting a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Summarizing Data Duration: 2 - 3 Hour(s) Match each aggregate function with its description. Select
more...
SQL Server 7 0 - Implementing a Database - Part 5

...enting a database solution with Microsoft SQL Server 7.0. Participants should have completed Microsoft SQL Server 7.0: System Administration (Course Series 72470 - 72474) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Stored Procedures Duration: 2 - 3 Hour(s) Match the type of stored procedure with its
more...
IIS 4 0 Creating Configuring a Web Server - Part 1

...us features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server.
L earn To:
Identify the key features and components of Microsoft Internet Information Server 4.0.
Install Internet Information Server 4.0 on a Windows NT 4.0
more...
Site Server 3 0 Implementation - Part 1

...s Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started With Site Server 3.0 Duration: 2 - 3
more...
Site Server 3 0 Implementation - Part 2

...s Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge and have completed the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:
more...
Site Server 3 0 Implementation - Part 3

...s Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge and have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:
more...
Visual InterDev 6 0 Building Web Sites and Pages

...menting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first course in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Visual InterDev - An Introduction
Duration: 2 - 3 Hour(s)
Match the key components of the Project Explorer window with their descriptions.
Identify the uses of the different views in
more...
Visual InterDev 6 0 Active Server Pages and Data Access

...menting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first two courses in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Active Server Pages (ASP)
Duration: 1 - 2 Hour(s)
Identify the features of Active Server Pages (ASP).
Identify the features of ASP applications.
Set up ASP services on a Web
more...
Visual InterDev 6 0 Accessing Remote Data

...menting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first three courses in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: ActiveX Data Objects (ADO)
Duration: 1 - 2 Hour(s)
Identify the components of Universal Data Access.
Match the Microsoft Data Access Components with their functions.
Match the
more...
Visual InterDev 6 0 Implementing Server Technologies

...menting Web Solutions with Microsoft Visual InterDev 6.0. Participants should have completed the first four courses in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: MTS: An Overview
Duration: 1.5 - 2 Hour(s)
Identify the features of Microsoft Transaction Server (MTS).
Identify the features of MTS components.
Identify the constituents of
more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 2

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Microsoft Foundation Classes Duration: 1 - 2 Hour(s) Identify the features of MFC. Identify the benefits of MFC. Match the key classes in the MFC class library with their functions.
more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 3

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Extending Functionality Duration: 2 - 3 Hour(s) Create a new class by using the ClassWizard. Add a member variable to a control. Add a member function for a class. Add a message
more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 4

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Online User Assistance Duration: 1.5 - 2 Hour(s) Match the different types of help that you can provide in an MFC application with their purposes. Match the different help files in an
more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 5

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Accessing System Data Duration: 1 - 2 Hour(s) Match the MFC classes involved in Serialization with their features. Display data by using the CArchive class. Open an existing file by
more...
Visual C 6 0 Designing Implementing Distributed Applications - Part 1

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ActiveX Controls Duration: 1 - 2 Hour(s) Identify the features of an ActiveX control. Identify the advantages of creating ActiveX controls. Sequence the steps for creating an ActiveX
more...
Visual C 6 0 Designing Implementing Distributed Applications - Part 2

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Testing and Debugging Applications Duration: 2 - 3 Hour(s) Identify the elements of a test plan. Match the types of software testing with their uses. Identify the benefits of beta
more...
Visual C 6 0 Designing Implementing Distributed Applications - Part 3

... applications using MFC library and Microsoft Visual C++. Participants should have completed the first seven courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Accessing Databases Duration: 3 - 4 Hour(s) Identify the features of SQL Server 7.0. Identify the features of physical database architecture components. Modify the
more...
SQL Server 7 0 Designing Implementing Data Warehouses - Part 1

...ses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series 72470-72474, Microsoft SQL Server 7.0: System Administration and course series 72475-72479, Microsoft SQL Server 7.0: Implementing a Database or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Data Warehousing: Basic Concepts Duration: 2 - 3
more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2

...ses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series 72470-72474, Microsoft SQL Server 7.0: System Administration and course series 72475-72479, Microsoft SQL Server 7.0: Implementing a Database or have equivalent knowledge and have completed the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: OLAP
more...
IIS 4 0 Creating Configuring a Web Server - Part 3

...us features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server.
L earn To:
Create and interpret WebMaps in Content Analyzer.
Use the tools available in Content Analyzer to determine the cause of some common problems.
more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3

...ses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series 72470-72474, Microsoft SQL Server 7.0: System Administration and course series 72475-72479, Microsoft SQL Server 7.0: Implementing a Database or have equivalent knowledge and have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:
more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4

...ses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series 72470-72474, Microsoft SQL Server 7.0: System Administration and course series 72475-72479, Microsoft SQL Server 7.0: Implementing a Database or have equivalent knowledge and have completed the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:
more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 5

...ses with Microsoft SQL Server 7.0. It is recommended that participants take NETg course series 72470-72474, Microsoft SQL Server 7.0: System Administration and course series 72475-72479, Microsoft SQL Server 7.0: Implementing a Database or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:
more...
IIS 4 0 Creating Configuring a Web Server - Part 2

...us features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server.
L earn To:
Identify the Microsoft Windows NT and Internet Information Server security measures that can be implemented to secure a Web site on an Internet
more...
Internet Explorer 5 0 Fundamentals

...participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express.
L earn To:
Identify the
more...
Outlook 2000 Fundamentals

...e is intended for end users using Microsoft Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Outlook 2000 Basics
Duration: 2 - 3 Hour(s)
Identify the functions of Outlook 2000 components.
Identify the process of message communication.
Start and exit
more...
Outlook 2000 Proficient User

...es, as well as the advanced capabilities of Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Arranging Meetings and Contacts
Duration: 2 - 3 Hour(s)
Plan a single meeting by inviting attendees and resources.
Plan a recurring meeting by inviting attendees and
more...
Outlook 2000 Expert User

...res as well as the advanced capabilities of Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Exploring Communication Options
Duration: 1 - 2 Hour(s)
Identify message-sending options for messages sent to others.
Identify Rules Wizard options for managing
more...
Frontpage 2000 Proficient User

...is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of a Web. Identify the purpose of the Web server.
more...
Frontpage 2000 Expert User

...is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an existing Web from a file and a URL. Modify HTML tags and
more...
Exchange Server 5 5 Concepts and Administration - Part 1

...Server 5.5 in single-site and multiple-site environments. Participants should have completed Administering Microsoft Windows NT 4.0 (Course Series 71401&71402).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Exchange Server: Introduction
Duration: 2 - 3 Hour(s)
Identify the features of shared-file messaging systems.
Identify the features of the
more...
Exchange Server 5 5 Concepts and Administration - Part 2

...Server 5.5 in single-site and multiple-site environments. Participants should have completed Administering Microsoft Windows NT 4.0 (Course Series 71401 and 71402) and the first course in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Deploying Exchange Server Clients
Duration: 1 - 2 Hour(s)
Identify the tasks that can be performed by using
more...
Exchange Server 5 5 Concepts and Administration - Part 3

...Server 5.5 in single-site and multiple-site environments. Participants should have completed Administering Microsoft Windows NT 4.0 (Course Series 71401 and 71402) and the first two courses in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Creating and Managing Public Folders
Duration: 1 - 2 Hour(s)
Identify the features of the public folder
more...
Exchange Server 5 5 Design Implementation - Part 1

...s the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional components of the Exchange
more...
Exchange Server 5 5 Design Implementation - Part 2

... the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Understand the process of communication and information management between Microsoft Exchange servers in a site within a Microsoft Exchange organization.
more...
Exchange Server 5 5 Design Implementation - Part 3

...s the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the functions and configure a Dynamic RAS connector.
Identify selection and routing mechanisms used by the MTA to transfer a message across a
more...
Exchange Server 5 5 Design Implementation - Part 4

... the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the protocols used, the messages and security measures associated with Exchange Server and the Internet.
Install and configure Internet Mail
more...
Exchange Server 5 5 Design Implementation - Part 5

...s the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the POP3 and IMAP4 features and functionality.
Identify the POP3 and IMAP4 authentication methods, configuration options and troubleshooting
more...
Exchange Server 5 5 Design Implementation - Part 6

...s the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the processes and components of the Connector for Lotus Notes.
Configure and manage Connector for Lotus cc:Mail.
Identify the
more...
NetWare 5 Administration - Part 2

...rtified Novell Engineer, CNE, Certification. In addition, participants should have taken the first part of the Novell NetWare 5 Administration series (course 82301).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Novell Distributed Print Services (NDPS)
Duration: 3 - 4 Hour(s)
Identify the characteristics of network printing that uses NDPS.
Match the
more...
NetWare 5 Administration - Part 3

...rtified Novell Engineer, CNE, Certification. In addition, participants should have taken the first two parts of the Novell NetWare 5 Administration series (courses 82301-02).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Managing File System Security
Duration: 2 - 3 Hour(s)
Describe the various directory and file rights required to perform a specific
more...
NetWare 5 Administration - Part 4

...rtified Novell Engineer, CNE, Certification. In addition, participants should have taken the first three parts of the Novell NetWare 5 Administration series (courses 82301-03).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Z.E.N. Works: Distributing and Managing Applications
Duration: 3 - 4 Hour(s)
Identify the benefits of Z.E.N. works to manage
more...
NetWare 5 Administration - Part 5

...rtified Novell Engineer, CNE, Certification. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Managing Resources
Duration: 3 - 4 Hour(s)
Identify the benefits of Novell Directory Services (NDS) planning.
Provide users with
more...
NetWare 5 Advanced Administration - Part 1

...nistration series (82301-05) prior to taking this course. Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell
more...
NetWare 5 Advanced Administration - Part 2

... course and the first part of this series (course 82311). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell
more...
NetWare 5 Advanced Administration - Part 3

...nister a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
L earn To:
Back up servers.
Back up workstations.
Install and configure Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
more...
NetWare 5 Advanced Administration - Part 4

... the first three parts of this series (courses 82311-13). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell
more...
NetWare 5 Advanced Administration - Part 5

... the first three parts of this series (courses 82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell
more...
NDS Design and Implementation Part 1

...work administrators and network designers or consultants. Participants should have taken the Novell NetWare 5 Administration series (courses 82301-05) and Novell NetWare 5 Advanced Administration series (courses 82311-15) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal
more...
NDS Design and Implementation Part 2

...work administrators and network designers or consultants. Participants should have taken the Novell NetWare 5 Administration series (courses 82301-05), Novell NetWare 5 Advanced Administration series (courses 82311-15), and the first part in this series (course 82501) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is
more...
Introduction to the Internet and World Wide Web

... Internet security concerns will be covered. In addition, participants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches.
L earn To:
Identify the features of the Internet.
Identify the features of the World Wide Web (WWW).
Identify the business uses of the Internet and the intranet.
Identify the options
more...
A 2003 Hardware Part 1 Devices System Components

... hardware components and what's inside the computer case. Participants learn about memory and storage devices. Input and output devices and portable computer technology are also covered. Finally, the learner is introduced to system resource settings. Learn To To identify functions of a computer. To match components of a system
more...
Complete A 2003 Curriculum

...xamination or that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits Per Course CEU credits: 0.70 CEUs
more...
Access 2000 Fundamentals

...se the fundamental capabilities of Microsoft Access 2000. Participants will learn to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. L earn To: Identify the concepts related to databases and the features of Access 2000. Create and maintain tables and table data. Locate and manipulate data. C ontent Emphasis
more...
Access 2000 Proficient User

...o use the intermediate features of Microsoft Access 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge and Microsoft Access 2000 Fundamentals (Course 72050). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Access 2000 Tables Duration: 1 - 2 Hour(s) Create a relationship between two tables.
more...
Access 2000 Expert User

...participants the knowledge to use the advanced features of Microsoft Access 2000. At the completion of this course, students will learn how to create and refine queries; create, modify and enhance the forms in the Design view; create, modify and enhance reports; and secure and enhance the performance of an Access 2000 database. L earn To: Create and refine queries. Create, modify
more...
Windows 2000 Planning Implementing Active Directories - Part 1

...dministrators and System Analysts. It is recommenced that participants have completed NETg course 72400, Microsoft Windows 2000: Technical Overview and 72401, Microsoft Windows 2000: New Features or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Active Directory Basics Duration: 1 - 2 Hour(s) Identify the seven key features of Active
more...
Windows NT Server 4 0 Routing RAS - Part 3

...ady familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
more...
NetWare Service and Support Upgrade - Part 1

... diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. This course series is an approved study guide that will help certification candidates prepare for
more...
NetWare Service and Support Upgrade - Part 2

... diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first part of this series (course 82211). This course
more...
NetWare Service and Support Upgrade - Part 3

... diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first two parts of this series (courses 82211-12).
more...
NetWare Service and Support Upgrade - Part 4

... diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first three parts of this series (courses 82211-13).
more...
NetWare Service and Support Upgrade - Part 5

... diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first four parts of this series (courses 82211-14).
more...
NetWare and Windows NT Integration - Part 2

...T Servers, and Windows NT domains with a NetWare Network. Participants should have taken the first part of this series (course 82505) prior to taking this course. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Managing Windows NT
more...
NetWare and Windows NT Integration - Part 3

...l help certification candidates prepare for exam 050-644. Participants should have taken the first two parts of this series (courses 82505 and 82506) prior to taking this course.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: User Access in an Integrated Network
Duration: 2 - 3 Hour(s)
Install NDS for NT tools from a CD.
Access a Windows NT tool by using
more...
Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Replication Duration: 3 - 4 Hour(s) Identify the definition of
more...
Lotus Domino R5 System Admin Part 3 Server Setup Configuration

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Setting Up Domino Servers Duration: 3 - 4 Hour(s) Install the first
more...
Lotus Domino R5 System Admin Part 4 User Setup Configuration

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: User Registration: Preparation Duration: 2 - 3 Hour(s) Identify the
more...
Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes to Notes Mail Routing Duration: 1 - 2 Hour(s) Identify the
more...
Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Setting Up Internet Mail in Domino R5 Duration: 2 - 3 Hour(s)
more...
Lotus Domino R5 System Admin Part 7 Security Planning Implementation

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domino Security Duration: 1.5 - 2 Hour(s) Match each member of the
more...
Lotus Domino R5 System Admin Part 8 Internet Connectivity Security

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first seven courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domino Web Server Duration: 2 - 3 Hour(s) Match the Web server
more...
Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first eight courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domino Administrator Duration: 3 - 4 Hour(s) Match the components
more...
Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env

...s who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the first nine courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Monitoring the Domino Server Duration: 1 - 2 Hour(s) Install a
more...
SQL and PL SQL Basic SELECT

...nical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP)
more...
SQL and PL SQL Data Retrieval Techniques

...nical support professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first part of this series, Oracle SQL: Basic SELECT Statements (61110). This course
more...
SQL and PL SQL DML and DDL

...nical Support Professionals. Prior to taking this course, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. In addition, participants should have taken the first two courses in this series, Oracle SQL: Basic SELECT Statements (course 61110)
more...
Oracle8i Database Admin Create Databases

...gies and procedures provided in Oracle8i. In this course, participants will learn about the concepts associated with storage structure components, managing rollback segments, temporary segments, and indexes. In addition, creating and maintaining databases will be covered. L earn To: Identify and create a database. Identify the data dictionary views. Identify the data dictionary
more...
Oracle8i Database Admin Manage Storage Structures

...gies and procedures provided in Oracle8i. In this course, participants will learn the concepts associated with storage structure components. In addition, this course will teach users how to create and maintain rollback segments, temporary segments and indexes. L earn To: Identify the database storage structures and their relationships. Manage rollback segments. Manage temporary
more...
Oracle8i Database Admin Manage Data Storage

...gies and procedures provided in Oracle8i. In this course, participants will learn about the concepts associated with tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Identify and manage tables.
more...
