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From Online Training Directory
Customer Astonishment: The Commitment to World-Class Customer Care on-line e-learning cbt (computer based) ...p. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer  more...
From 123-CBT Computer Based Training
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based) Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...
Measuring Project Outsourcing Success on-line e-learning cbt (computer based) To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship  more...
Effective Relationships with Business Partners on-line e-learning cbt (computer based) ...s and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. This course outlines the key elements that make up a good  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...tes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will be invaluable to both companies. Success entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom ...ees, but you feel that she doesn't hold up her end of the partnership. When you meet to solve problems or work on joint projects, she hesitates to contribute her ideas or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately  more...
From Serebra Learning Corporation
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based) Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain  more...
Closing Executive-level Sales Simulation on-line e-learning cbt (computer based) You are a regional account executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and  more...
Partnering with Your Boss on-line e-learning cbt (computer based) You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...
Advanced Administrative Support Simulation on-line e-learning cbt (computer based) ...fully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office. This si Administrative support professionals who  more...
Accounting for Partnerships on-line e-learning cbt (computer based) ...Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and  more...
Excellence in Service: Creating Customer Loyalty on-line e-learning cbt (computer based) In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.  more...
From ISO-Xpert Management & IT Consultants
C-TPAT Awareness Overview instructor led trainingon-line e-learning cbt (computer based)study at homeself directed Course will provide employees of a company that has applied for membership in C-TPAT with a fundamental understanding of the "US Customs Trade-Partnership Against Terrorism (C-TPAT)"  more...
From PsyAsia International
Identity Questionnaire Webinar- FREE WEBINAR self directed Max Choi and Richard Ogden, Psychologists, test publishers and directors of Quest Partnership, presented a live webinar hosted by PsyAsia International. The webinar introduced the Identity Self-Perception Questionnaire, reports and online psychometric assessment system. The webinar was recorded and is available for download here.  more...
From JED New Media inc.
Doing Business in Japan on-line e-learning cbt (computer based) Are you anxious to prevent major social blunders as you develop a Japanese business partnership? Western ways may prove to be a handicap in this milieu. Now is the perfect time to absorb accurate and essential information on Japanese business culture and practices.  more...
From Telework Collaborative
Managing Teleworkers An Online Course for Employers on-line e-learning cbt (computer based)study at homegroup study and discussionself directedtrain the trainerOnline Instructor ...lf in the course. The course is the result of a partnership between Washington State University and The Telework Collaborative, a multi-state coalition of telework training experts. We have designed this course to ensure that telework works for you. It will . . . Clarify the terms and forms of telework and  more...
Understanding Telework An Online Course for Employees on-line e-learning cbt (computer based)study at homegroup study and discussionself directedtrain the trainerOnline Instructors ...asy to understand and use. The course is the result of a partnership between Washington State University and The Telework Collaborative, a multi-state coalition of telework training experts. We have designed this course to ensure that telework works for you. It will: . help ensure a successful telework experience . prepare you for the unexpected while teleworking . improve your  more...
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