From Serebra Learning Corporation
The Strategic Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (
SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
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The Territorial Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Effectively Using Customer-focused Research Meetings 
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
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The Call Center Industry 
When people pick up a phone and hear someone greeting them from the
XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Managing Delivery 
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Diagnosing and Planning 
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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A New Manager s Role in the Company s Future 
...pact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the product you produce or the service you provide, or looking at ways in which to improve processes. It could also be
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UNIX Programming Tools 
The
UNIX Programming Tools course is designed to introduce some of the development tools commonly available on the
UNIX operating system. These are powerful tools that can cut down on development time as well as simplify the tasks of maintaining a system. This course introduces the UNIX operating system, cc. It covers the main options available as well as the file naming conventions cc requires.
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COBOL Basic Applications 
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and
Record Layout Forms. The contents of a sequential master
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COBOL Interactive Applications 
...d that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. It is a prerequisite to
COBOL:
Report Generation. This course is designed for individuals with some prior programming experience who require an
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Electrical Electronics Introduction to Electricity 
The course content covers the concepts of electricity, current and electrical circuits. It also covers fundamentals of electric charge, potential energy, and units of measurement. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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Blueprint Reading Geometric Dimensioning and Tolerancing R 
This course covers the standard symbols and terminology used in drawings to specify size tolerance of interrelated parts. This course will be valuable for employees whose duties require a thorough understanding of the principles of dimensioning and tolerancing. This includes mechanics, quality control personnel, and production workers involved in the manufacture of machined parts.
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Laser Safety Training 
This one-hour course is designed to provide awareness of the fundamentals of
Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss what a laser is and how a laser works name the types and classes of lasers describe non-beam laser hazards recall the biological
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Office Ergonomics 
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (
MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related
MSDs. This course applies to employees and employers in
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SAP R 3 3 0 Fundamentals 
Now you can learn the functionality and capabilities of the
SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the
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QuickBooks 2003 - Getting Started 
QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the
QuickBooks 2003 program, its features, and its interface. The course covers the
EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets.
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Paint Shop Pro 9 - Enhancing Your Images 
This course provides you with an overview of various tools available in
Paint Shop Pro. You'll learn how to automate repetitive tasks and process multiple images. In addition, you'll learn how to apply effects to add unique and creative effects to your photos. Moreover, you'll learn about using the brush, paint, and art media tools to enhance your photos. Finally, you'll learn about erasing and
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Macromedia FreeHand MX Part 4 
This course build on the knowledge acquired in the previous courses in the
Macromedia FreeHand MX curriculum. This course teaches how to use special effects including vector effects and raster effects. Bending, bloating, smudging, shadowing, and embossing objects are also covered. Participants also learn how to work with layers. Home-users, end-users. Participants should complete
Macromedia more...
Macromedia FreeHand MX Part 5 
This course build on the knowledge acquired in the previous courses in the
Macromedia FreeHand MX curriculum. This course begins with an introduction to symbols. Participants learn to create symbols and how to export and import them. In the second lesson, the
Styles panel is covered, as well as how to add and apply styles. Finally, participants learn how to import artwork. Home-users, end-users.
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Industrial Safety - Forklift Safety 
This course covers basic safety rules for operating a forklift from basic theory to practical application. On completion of this course students will be able to identify the different types of forklifts and the parts of a forklift. Students will be able to explain how to pick up a load carry a load and place a load. Students will also be able to identify the importance of carrying out regular
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Grammar Skills - An Introduction to Basic Grammar 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs pronouns adjectives and adverbs as well as prepositions and conjunctions.
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From 123-CBT Computer Based Training
HTML 4 Part 1 HTML Fundamentals 

Course
Overview This is the first course in a two part series that presents learners with the basic concepts and skills in
HTML 4.01. The course covers
World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To Identify the concepts of HTML. Create different types of lists.
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SQL Server 2000 Design Implement Databases Part 2 Managing Data 

...ied data types. Add a user defined data type. Match the parts of a data row with their features. Identify characteristics of entity modeling. Identify features of attributes. Identify requirements for logical modeling. Identify the login authentication modes and methods used by
SQL Server 2000. Identify the functions of database user accounts and roles in SQL Server 2000. Match the
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Oracle Report Builder Controlling Reports 

...In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal
Learning Time 6 - 8 Hour(s) Course
Contents Unit 1: Developing Report Templates Duration: 1.5 - 2 Hour(s) Match regions of a report template with their purpose. Customize the template margin. Customize the template body. Sequence the steps to register a
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C Programming - Part 3 

...se. In addition, students should have taken the first two parts in this series, courses 13205 and 13206. T otal
Learning Time 6 - 8 Hour(s) Course
Contents Unit 1:
Polymorphism Duration: 2 - 3 Hour(s) Identify the features of the types of polymorphism. Identify the benefits of polymorphism in C++. Identify the characteristics of the different types of binding functions.
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C Programming - Part 1 

...nction prototype. Identify the features of the different parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using the scoping rules for different types of blocks. Type the code to call a function
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NetWare 5 Advanced Administration - Part 5 

...82301-05) prior to taking this course and the first three parts of this series (courses
82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with
DOS and a working knowledge of
Windows 95 or
Windows NT. This course series is an approved study guide that will help certification candidates prepare
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NetWare 5 Advanced Administration - Part 5 

...82301-05) prior to taking this course and the first three parts of this series (courses
82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with
DOS and a working knowledge of
Windows 95 or
Windows NT. This course series is an approved study guide that will help certification candidates prepare
more...