Online Paul White eLearning - Training Resources

Sales Skills Effectively Closing a Sale ...sica Stone, Office Manager for Access Communications, and Paul White, Purchasing Manager for the same company. Jessica and Paul are considering the purchase of a large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's office furniture by  more...

Professional Selling Over the Phone Preparation Strategies ... a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow  more...

Financial Statements Financial Statements Analysis ... • In this simulation, you will meet with Paul White, a Budget Accountant in Icon's New York Financial Services Division, to discuss budgets, pro forma financial statements, and budgeting variances. Paul will ask you a series of questions regarding what to do when you prepare a budget, how pro forma statements are used, and the steps to take when correcting budgeting variances.  more...

Call Center Mgt Measuring Quality Performance ...ll volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been decided that Icon will purchase the equipment from VoiceRally. Your goal during the meeting is to choose the best  more...

Women in Leadership Becoming a Leader In Women In Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...esources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis,  more...

Advanced Project Mgmt Setting Up a Project Office ... Simulation: In this simulation you will meet with Paul White, Icon's Director of Product Development. Paul is in the process of seeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of  more...

Principles of Marketing Pricing Strategy ... In this simulation, you will meet with Paul White, Director of Sales, and Ronald Spear, Product Manager, to discuss a price for the Icon HSX-450, a top-of-the-line audio receiver. You will need to use your knowledge of pricing policies, strategies, and methods to develop a price recommendation to give to senior management. Unit 3: Establising a Pricing Strategy (1 - 2  more...

Frontline Leadership Knowledge in the Workplace Frontline Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types  more...

Executive Level Leadership Leadership Communication ...r and Mildred Parcells. Your superiors are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information and implement the solution that best meets Icon's needs. Your goals are to use the appropriate communication networks effectively and gather quality information. Unit 2: Quality Leadership (0.5 - 1 hour) Identify seven  more...

Negotiating Advanced Negotiation Tactics ...n's purchase of one of Icon's video-conferencing systems. Paul White, one of Icon's Computer Systems Analysts, has worked with you on this sale from the beginning, and he is assisting you in this negotiation. The four of you are now negotiating the cost of installing the equipment and software and the timeframes for the installation. To successfully close the deal with Appleton, Inc., you must  more...

Organizational Behavior The Organizational System ...ries, Colleen Ford, Vice President of URTH Industries and Paul White, Icon's Chief Technology Officer. URTH Industries, a computer technology company, was recently acquired by Icon. Robin and Colleen, two URTH employees, are having difficulty adjusting to the change. With Paul a a s help, it is your task to explain Icon's structure to Robin and Colleen. URTH Industries was managed by a  more...