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Microsoft Project 2003 Fundamentals

...
Accreditation
NASBA credits: 3 CPE
PDU credits: 6 PDUs
CEU credits: 0.50 CEUs
Language Options:
US English, German, Russian
Total Learning Time:
3 to 4 hours
Objectives:
Unit 1: Project 2003 Fundamentals
Match Microsoft Project 2003 products with their features.
Identify component parts of the Microsoft Project 2003 interface.
Identify options in the New
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Building Scalable Cisco Internetworks Part 3

...ystem-to-Intermediate System (IS-IS) Protocol Data Units (PDUs).
Audience:
This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in configuring and supporting
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Interpersonal Communication Listening Skills

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Recognize why listening is important. Understand how listening is beneficial. Increase
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Interpersonal Communication Effective Communication

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify the seven elements of communication. Understand why effective communication is important.
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Interpersonal Communication Telephone Skills

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the importance of telephone skills. Recognize how your telephone skills affect your company's image.
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Emotional Intelligence Developing Emotional Intelligence Skills

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Emotional Intelligence Fundamentals (0.5 - 1 hour) Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence
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Emotional Intelligence Applying Emotional Intell in the Workplace

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Emotional Intelligence and You (0.5 - 1 hour) Identify reasons Emotional Intelligence is important in the workplace. Identify strengths of Emotionally
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Emotional Intelligence Emotional Intelligence for Executives

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Emotional Intelligence (0.5 - 1 hour) Identify the six basic emotions. Identify benefits of Emotional Intelligence.
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Grammar Skills An Introduction to Basic Grammar

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Nouns and Verbs (1 hour) Identify reasons why a knowledge of good grammar is important. Identify rules for creating the plural form of a noun.
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Grammar Skills Writing Effectively

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 1.5 to 2 hours Objectives Unit 1: Effective Sentences (0.25 - 0.5 hours) Identify elements of a sentence. Identify the four types of sentences. Identify guidelines
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Grammar Skills Punctuation Mechanics Spelling

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 1.5 to 2 hours Objectives Unit 1: Word Choice (0.25 - 0.5 hours) Identify guidelines for using appropriate words when writing. Identify types of words to avoid when writing. Unit 2:
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Effective Presentations Planning a Presentation

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options German, Japanese, UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) State the reason why effective presentations are important. Identify the six common types of
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Effective Presentations Essentials of Persuasion

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, Japanese, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Describe the challenge of persuasion. Apply two guidelines for using persuasion ethically.
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Effective Presentations The Presentation Process

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, German, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Describe how messages are successfully communicated. Apply steps for speaking extemporaneously.
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Advanced Interpersonal Communication Building Relationships

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Communication Styles and Methods (0.5 - 1 hour) Interact with an individual who displays a specific primary communication style. Identify the four types
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Advanced Interpersonal Communication Communicating with Co-Workers

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Communicating with Supervisors (0.5 - 1 hour) Identify the types of ineffective supervisors. Interact with an ineffective supervisor.
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Advanced Interpersonal Communication Comm to Build a Positive Culture

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Cultures (0.5 - 1 hour) Determine the nature of an organization's culture. Identify dimensions of an organizational culture.
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Business Writing The Fundamentals

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: The Writing Process (0.5 - 1 hour) Identify guidelines for writing effectively. Identify guidelines for planning a document. Identify
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Business Writing Writing Effective Proposals

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Writing Client-Friendly Proposals (1 hour) Match types of proposals with their features. Identify criteria used for evaluating a proposal.
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Communicating w Difficult People Working with Difficult Employees

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying Difficult Employees (0.5 - 1 hour) Select examples of difficult behavior. Differentiate among the three types of difficult employees.
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Communicating w Difficult People Handling Difficult Co-Workers

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Recognizing a Difficult Co-worker (0.5 - 1 hour) Select examples of difficult behavior. Identify types of difficult personalities.
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Communicating w Difficult People Communicating with Your Manager

...ation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying a Difficult Manager (0.5 - 1 hour) Select causes of difficult behavior. Apply steps to distinguish between difficult behavior and periodic
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Employee Performance Managing Difficult People

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify a difficult person. Understand how a difficult person's behavior affects an organization.
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Employee Performance Providing Feedback

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the benefits of providing feedback. Recognize the two forms of feedback. Give feedback
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Employee Performance Resolving Conflict

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand why conflicts occur. Know the two kinds of conflict that can develop. Understand how
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Essentials of Management Negotiating Skills

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 3 hours Objectives Unit 1: The Fundamentals of Negotiation (0.5 hours) Develop good negotiation skills. Recognize the traits of a successful negotiator. Avoid
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Essentials of Management Succeeding as a New Manager

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the importance of your attitude when managing others. Differentiate between autocratic and democratic managing
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Essentials of Management Creating a Positive Workplace

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) List the benefits that a positive workplace provides. Differentiate between positive and negative employee behaviors.
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Essentials of Management Maintaining a Productive Workplace

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define productivity. List the four fundamental input-output relationships. Name the two main
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Conducting Meetings The Meeting Process

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand why meetings should be conducted. Learn the difference between formal and informal meetings.
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Conducting Meetings Managing a Meeting

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand who can lead meetings. Recognize the different types of meeting leaders. Know the
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Conducting Meetings Effective Meeting Communication

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand what is meant by positive and negative climates. Know the characteristics of both positive and negative
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Change Management Managing Change

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options French, UK English, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify the different levels of change. Avoid common misconceptions about change.
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Change Management Adapting to Change

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, Japanese, US English, French Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) List four truths about change. Identify three common misconceptions about change.
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Facilitation The Effective Facilitator

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define facilitation. Differentiate between a meeting's content and its structure. List the
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Facilitation The Facilitation Process

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define facilitation. Distinguish between a meeting's content and its structure. Distinguish
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Facilitation Facilitating Challenging Situations

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify the sources of team conflict. List the benefits of team conflict. Distinguish between a
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Correcting Performance Problems Identifying Performance Problems

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying Attendance Problems (0.5 - 1 hour) Differentiate between simple and complex attendance problems. Select the effects your organization may
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Correcting Performance Problems Addressing Performance Problems

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Providing Constructive Feedback (0.5 - 1 hour) Identify the guidelines you should apply in a given situation during a constructive feedback session. Apply the
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Correcting Performance Problems Disciplining Employees

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing to Discipline the Employee (0.5 - 1 hour) Identify the guidelines that will help you maintain a proper perspective when disciplining an employee. Ask
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Managing Performance Establishing a Peformance Plan

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Developing Performance Expectations (1 - 1.5 hours) Identify common pitfalls of the performance management process. Identify the steps of the performance
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Managing Performance The Performance Appraisal Process

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Appraising an Employee's Performance (1 - 1.5 hours) Identify the steps of the performance appraisal process. Identify documents you should review before
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Managing Performance Overcoming Performance Appraisal Challenges

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Communicating Regularly with Employees (1 - 1.5 hours) Use interpersonal skills to communicate effectively with an employee. Recognize the steps of the STATUS
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Coaching Building Relationships

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming and Effective Coach Objectives: (1 - 1.5 hours) Identify four reasons why some managers avoid coaching. Identify the characteristics that
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Coaching Applying the Coaching Process

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Promote the Coach/Employee Relationship (1 - 1.5 hours) Identify the components that promote a coach/employee relationship. Detect the best opportunities to
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Coaching Communicating with Employees

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Language and Nonverbal Communication (0.5 - 1 hour) Identify appropriate words to use during a coaching session. Demonstrate clear communication by applying
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Business Ethics Ethical Decision Making

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Business Ethics (0.5 - 1 hour) Identify four common reasons that ethical problems occur. Identify common influences in the decision making
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Business Ethics Managerial Business Ethics

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Business Ethics and Ethical Issues (0.5 - 1 hour) Identify seven characteristics ethical managers possess. Identify the three categories of
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Business Ethics Organizational Ethics

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Ethics (0.5 - 1 hour) Identify reasons why organizations should be ethical. Recognize the categories of functional area ethics.
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Negotiating Preparing for a Negotiation

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Establishing Your Terms for Agreement (0.5 - 1 hour) Classify objectives as being monetary, growth, status, or principle. Identify objectives in a simulated
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Negotiating The Negotiation Process

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Negotiation Process (0.5 - 1 hour) Identify guidelines you should follow during a negotiation. Apply guidelines you should follow during a
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Project Management Project Management Framework

...loyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: The Basic Project Management Framework
Identify the basic definition of a project.
Identify three characteristics of all projects.
Sort a list of characteristics based on
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Project Management Project Management Processes

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Fundamentals of Project Processes
Identify the types of project management processes.
Identify the project management process groups.
Identify the relationships between
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Project Management Project Integration Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Creating the Project Charter
Identify the seven constituent processes involved in Integration Management.
Identify the two broad categories of project selection methods.
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Project Management Project Scope Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Scope Planning
Identify the constituent processes of Scope Management.
Identify the processes that develop components of a scope management plan.
Identify scope planning
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Project Management Project Time Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Using Time Management and Activity Definition and Sequencing
Identify the constituent processes in Project Time Management.
Identify the outputs resulting from activity
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Project Management Project Cost Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Cost Estimating
Identify the components of a cost management plan.
Identify the types of resources that are used for a project.
Identify the inputs to cost estimating.
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Project Management Project Quality Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Quality Management
Identify the constituent processes of Quality Management.
Identify how Quality Management complements Project Management.
Identify the contributions of
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Project Management Human Resource Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Human Resource Management Processes
Identify where the constituent processes of the Human Resource Management Process fit into the Project Management Process Groups.
Identify the
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Project Management Project Communications Management

In Project Management - Project Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by
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Project Management Project Risk Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Fundamentals of Risk Management
Identify the constituent processes of Risk Management.
Identify the types of project risk.
Unit 2: Risk Planning and Identification
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Project Management Project Procurement Management

...oyment:
Self-Study
Accreditation
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
HRCI credits: 3 Hours
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: Plan Purchases and Acquisitions
Identify the processes of Procurement Management.
Identify different contract types.
Identify plan purchases and acquisitions inputs and
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Microsoft Project 2003 Proficient User

...
Accreditation
NASBA credits: 3 CPE
PDU credits: 6 PDUs
CEU credits: 0.50 CEUs
Language Options:
US English, German, Russian
Total Learning Time:
3 to 4 hours
Objectives:
Unit 1: Advanced Tables, Views, and Reports
Identify features of earned value tables.
Create a custom table.
Identify options for manipulating custom fields.
Identify Gantt Chart Wizard
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Negotiating Advanced Negotiation Tactics

...tation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Control in Negotiations (0.5 - 1 hour) Identify steps of the process for gaining control during a negotiation. Follow the steps for gaining control in
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