Instructor Led Peer Training Classes

Difficult Debriefings and Death Notifications ...structor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants should have completed the group intervention  more...

Basic Peer Support Training ... Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding  more...

California Peer Support Training Week ...Peer Support Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as one of the essential  more...

Critical Incident Stress Management (CISM) Individual/peer,basic group Critical incident stress management training focuses on individual,group and peer response. This is a certification program with CEU credit and world-wide acceptance. Courses can be taught on-site or attend one of our ongoing sessions. Full details are on our website  more...

AT&T Certificate for Call Center Team Leaders ...tors, yet large enough to share experiences and encourage peer learning. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program.  more...

AT&T Certificate for Call Center Team Leaders ...tors, yet large enough to share experiences and encourage peer learning. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program.  more...

AT&T College of Call Center Excellence For Agents ...tors, yet large enough to share experiences and encourage peer learning. Revolutionizing Contact Center capabilities The overall approach is to address core competencies and skill sets in a comprehensive manner. AT&T Solutions training treats Contact Center agents, team leaders and managers as critical and highly valued resources, developing their leadership abilities. This helps you  more...

Wavelength's Instructional Design & Content Writing Certificate (IDCWC) Course at Noida (Delhi NCR, India) ...ially who are new to Instructional Design,) client calls, peer discussions, and cross-functional debates. 3. a prime resource in Instructional Design for the eLearning industry. IDCWC - Content Outline: ======================== 1. What is Instructional Design? 2. Identifying and Defining Instructional Design Problems 3. Fundamental Principles of Instructional Design 4. The  more...

Peer Review One Day program on review effectiveness  more...

Newly Appointed Managers Whether you are a new or existing manager, you face unique challenges. New managers need to make the transition from individual contributor; they must accomplish their own work as well as motivate others to achieve results. Existing managers need to continually develop key skills in order to lead their staff toward achieving business goals. Through skill-building exercises and activities, group  more...

Understanding Others: Essentials for Team Success On-Site Training Only Length: 2 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided This interactive, two-day program gives participants a strong working knowledge of personality profiles and thinking patterns that affect the dynamics of a team s problem-solving abilities. Engaging and interactive, this learning experience will help you discover ways to  more...

Relationship Management Up Down and Sideways ...ing or managing change across the value chain, developing peer-to-peer camaraderie or vying for resources and support from your own manager or other people within an organization. The ability to develop effective relationships is a stronger determinant of success than technical skill or proficiency. This course will show you the steps necessary to develop the ability to exert influence  more...

Relationship Management: Up, Down, and Sideways The old adage ?it?s not what you know, it?s who you know? holds more truth than many of us would like to admit. Recent research has proven that the ability to develop effective relationships is a stronger determinant of success ? by 2 to 1 ? than technical skill or proficiency. Over the last decade the roles and expectations of the individual contributor have evolved from ?producer of work  more...

Peer Mentoring A practical approach to knowledge transfer ...Peer Mentoring teaches people how to transfer knowledge and deliver on-the-job training. Originally developed for engineers at Microsoft, Peer Mentoring has evolved over the last ten years to help thousands of individuals and teams cross-train, navigate transitions, and get new staff up to speed quickly and efficiently. The course is a fast paced, one-day program that uses plain language and  more...

Strategic Visioning The Strategic Visioning workshop presents The Grove Consultant International's Strategic Visioning (tm) Process, which integrates best practices from strategic planning, large-scale change and graphic facilitation methodology. Trainers demonstrate key steps in the process using The Grove's Graphic Guices (r) (wall-sized templates). Following each demonstration, participants work a simulated  more...

Symantec Ghost 8.0 Training Workshops Symantec Ghost Version 8.0 Training is available in the southeast. TechSites hosts a 3-Day Ghost 8.0 Workshops in Greensboro, NC. This course is ideal for IT Professionals who are looking to use Ghost for hard disk cloning, backing up user data, creating standardized computer setups, or trying to expand their knowledge of the software and learn how to fully utilize the features of the Ghost  more...