Instructor Led People Training

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

Speaking in Public Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear. We can customize a workshop to deliver on site for groups of at least 8 people.  more...

1 Day Workshop - Presentation Skills for Speaking in Public Public Workshop - This interactive workshop is open to the public and the class size is limited to 6 people to maximize each participant's benefits. Register and attend if you want to increase your confidence while presenting to groups, improve your skills, enhance your materials, practice your presentation and receive professional feedback. 800-610-8170  more...

Training the Trainers Seminar-Workshop Introduction Proper training is the most cost effective way to increase productivity and improve your bottom line. Make sure that the people in charge of training your personnel are themselves well trained. Although this program is designed primarily as a basic guide for new trainers, it is also useful for veterans in the profession as a refresher course and to update their skills.  more...

Starting a Money Changer Business Seminar This seminar-workshop is for those who want to put up their own money changing business or for people who will be working in a money changing establishment. The focus will be on the practical aspects of running the business from the registration and other legal requirements to the day to day basic operations of a money changing business. Much of the workshop will dwell on knowing how to detect  more...

How to Invest in the Philippine Stock Market Seminar INTRODUCTION: This seminar is an introduction to the basics of stock market trading in the Philippines. The stock market is where ownership shares in a company is bought and sold. This is vital to our economy as the capital needed for business expansion is often sourced through the stock market. Having a share in the company means you participate in the growth or decline of the value of the firm.  more...

How to Start a Spa Business Seminar INTRODUCTION: The spa business is one of the fastest growing service of the booming wellness industry. With modern life now being so stressful, many people are opting to recharge by going to spas. Besides the domestic demand, foreigners too appreciate the skill and low prices of our therapists. This seminar will teach the participant the government requirements to put up a spa, operations, and  more...

Comprehensive Real Estate Management ... Safety In Real Estate Management: to Be Expanded 4.) People Management Issues In Real Estate Management - Internal Organisational Accountability - Organisational External Accountability - Organisational Structure: An Introduction - Line and Staff Relationship - Authority and Power: A Distinction - Recruitment and Selection: An Introduction - Minimising Time, and Maximising  more...

Human Resource Management HRM in the Oil and Gas Industry ...a parallel between material and facilities Resourcing and people Resourcing, from the standpoint of organisational effectiveness within the oil and gas industry - Defend the strategic importance of employee Resourcing within the oil and gas industry - Link employee Resourcing with business and organisational development within the oil and gas industry - Devise an effective employee  more...

Communication Dynamics and Networking in Organisation ...unicate during their a networkinga ™ encounter with people outside their immediate command group - Indicate, with confidence, their strategy for networking with a stranger groupsa ™ - List at least 3 pitfalls of networking, explaining how they might be averted. - Suggest the steps that they will take to continue to improve their confidence, particularly as it relates to  more...

Public Relations in Principle and Practice Course ...c Relations - Public Opinion and Public Relations - People Management in Public Relations - Employing Ethics in Public Relations - The Legal Parameter of Public Relations - Research and Public Relations 3. Dealing With a The Publica ™ - Print Media Relations - Electronic Media Relations - Employee Relations in Public Relations Settings - Multicultural  more...

National and International Economic Competitiveness Towards Economic Growth and Sustainability ... - Workforce Development: Exemplifying Investors In People (IIP) Regional Development: Developing Crucial Partnerships Environmental Protection and Infrastructure Module 4 - Dumping and Its Effect on National Economic Infrastructure - The Value of International Trade to Importing and Exporting Countries - International Trade and Capacity Building - Export Trade and  more...

Human ResourceTraining and Development Management ...Rate of Return From Training Investment a Investors In People (IIP): The British Model Training Expenditure or Investment?: Training Needs Analysis, Costing & Budgeting For Accelerated Rate of Return a Part 1 a Organisational Control a Organisational Control Systems a Operational Control a Loading a a Sequencing - a Detailed Scheduling: a Other control mechanism  more...

Organisation and Management an Introduction ... - Planning as a procedural issue - Organising process, people & subsystems - Fundamental issues in designing organisations - Management implications for tall & flat structures - An introduction to basic organisational forms: - Simple structure - Functional structure - Divisional structure - Matrix structure - Organisational design as a function of organisational dynamics - Important  more...

Training Needs Analysis Determining Training Needs Seminar Contents, Concepts and Issues - Rationale For and Definition of Training Needs Analysis (TNA) - Organisational Training Needs Analysis - Subsystem Training Needs Analysis -Individual Training Needs Analysis - Approaches, Methods and Techniques of Training Needs Analysis. - Approaches to and Methods of Training Needs Analysis - Approaches to Training Needs Analysis  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return Seminar Contents, Concepts and Issues - Organisational Control - Organisational Control Systems - Operational Control - Loading a - Sequencing - - Detailed Scheduling: a) Other control mechanism include: b) Inventory control c) Cost control d) Quality control - Budgeting As an Control Mechanism - Budgeting and the Controlling of  more...

The Management of Human Resource ...a parallel between material and facilities Resourcing and people Resourcing, from the standpoint of organisational effectiveness - Defend the strategic importance of employee Resourcing - Link employee Resourcing with business and organisational development - Devise an effective employee Resourcing strategy CONTENT: - The role of employee resourcing in contributing to corporate  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change ...cities - Growth and security. - Social integration of people - Constitutionalism - Protection of total life space. - Social relevance of work; - Sensitivity training - Approach to organisational development - Organisational development interventions - Process consultation - Enhancing the effectiveness of programmes - Macro organisational development - Determination of success  more...

Modern Quality Systems and ISO 9000 ...b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual approach to decision making h. Principle 8 Mutually beneficial supplier relationships - The ISO 9000: 2000 series a. ISO 9000: 2005 Quality systems - Fundamentals and vocabulary b. ISO 9001:  more...

Managing Internal and External Cultural Diversity ...sics and kinesiology to better understand the emotions of people in organsations CONTENT: - Barriers to effective communication (Filtering, Selective perception, Emotions, National Language, Culture, Cultural differences) - Miss-management of multiculturalism - Gender differences - Conflict between body language and spoken words - Efforts to avert or eliminate communication barriers -  more...

ISO 9000 Quality Systems ...b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g. Principle 7 Factual approach to decision making h. Principle 8 Mutually beneficial supplier relationships - The ISO 9000: 2000 series a. ISO 9000: 2005 Quality systems - Fundamentals and vocabulary b. ISO 9001:  more...

Corporate Governance and Strategic Management ...ive approaches - Organisational structure, style and people issues 10. The Implementation Process - 13 Implementing and controlling the strategic plan - Developing and implementing customer-driven strategy - Managing strategic change 11. Different Strategy Contexts and Building A Cohesive Strategy - Different Strategy Contexts and Building A Cohesive Strategy - 16  more...

Diversity Management a Value Added Inclusion ... - Mummy tracks - Granny Cr che - Employment of older people - Example of organizations with diversity-enhanced environments (Wall Street Journal, Lockheed Martin Aeronautics Company, Clairol, Quaker Oats, IBM, Ciba-Geigy, Pacific Telesis, Mercedes Benz, Levi Strauss) - Managing Cultural Differences: Promoting An Understanding of Sensitivity Towards Differences Existing Among Workers  more...

MSc Human Resource Training and Development Management ...a parallel between material and facilities Resourcing and people Resourcing, from the standpoint of organisational effectiveness - Defend the strategic importance of employee Resourcing - Link employee Resourcing with business and organisational development - Devise an effective employee Resourcing strategy. A. 1. 4 Employee Flexibility and Workforce Flexibility By the  more...

Organisational Development OD in Action Improving Organisational Effectiveness OBJECTIVES: By the conclusion of the specified learning and development activities, delegates will be able to: - Demonstrate an understanding of organisational development as a process; - Exhibit a heightened awareness of the constituents of organisational development; - Demonstrate an understanding of organisational climate and how it can be gauged; - Strike a balance between  more...

Human ResourceManagement a Practitioners Approach ...a parallel between material and facilities Resourcing and people Resourcing, from the standpoint of organisational effectiveness - Defend the strategic importance of employee Resourcing - Link employee Resourcing with business and organisational development - Devise an effective employee Resourcing strategy MODULE 4.: Employee Flexibility and Workforce Flexibility - Demonstrate  more...

Effective Plant Turnaround Management Optimising your Turnaround Management Strategy to Exceed Safety Quality Time and Cost Targ ...usiness performance. It is therefore imperative that the people who plan, prepare and execute Turnaround have an the in-depth skill and knowledge necessary to produce a successful outcome and an understanding of how Turnarounds work, why they sometimes dona ™t and what to do if they start going wrong. This complex, uncertain and. At times, unfamiliar undertaking can, and often does,  more...

HUMAN COMPETENCY CAPABILITY DEVELOPMENT in Oil Gas Competition for the best and brightest is reaching fever pitch in the Oil & Gas industry. Leading operators and contractors are fighting to hold-on to top talent, often lured away by unmatchable offers. Furthermore retiring senior professionals leave your organisation, taking with them years of experience and knowledge. You need to have a sustainable capacity building solution in place to  more...

2nd run in Asia Maintenance of Electrical Equipment in Oil Gas Installations 24 26 January 2011 The course will provide those charged with leading electrical maintenance with the best practice know-how needed for: a Safe operation a High reliability at an optimised low cost and a a Defensible approach to reliability, availability, sparing, integrity and safety. The course balances an engineera ™s practical perspective with the demands of business needs. It meets the needs  more...

4th run in Asia EFFECTIVE PLANT TURNAROUND MANAGEMENT 13th December 2010 - 15th December 2010 Turnarounds are complex projects that have a substantial impact on business performance. It is imperative that Turnarounds are effectively planned and executed, especially in continuous process industries such as Oil, Gas and Chemicals. Turnarounds are more than merely technical events carried out by the maintenance function. They are an integral part of any companya ™s business strategy  more...

VSTO Visual Studio Tools for Office using Visual Basic Microsoft would much rather that everyone stopped writing code within Excel, Word and Outlook using VBA, and switched to using Visto (VSTO, or to give it its full name, Microsoft Visual Tools for Office) instead. This three-day course allows you to do just that! VSTO - Visual Basic training course (3 days) You will find the course easier if you have already done some programming in VBA, however  more...

Microsoft PowerPoint 2010 Introduction This one-day course shows you how to create presentations in PowerPoint. Learn how to use templates, draw, animate your presentations and add exciting transition effects! To attend this course you must already know how to use Windows. There will be a maximum of 6 people on each course, and each person will have their own computer.  more...

Writing SQL You may have a fantastic database, but unless you can extract useful information from it, it may as well not exist! This two-day course shows you how to mine your database, from getting a mailing list of people meeting certain criteria through to compiling summary information for the board. Note that the SQL language varies slightly between different database providers; this course teaches the  more...

Excel 2007 Business Modelling This course is aimed fairly and squarely at people who work in Finance and business modelling. Developed in-house by an expert in business modelling, this course shows you how to create robust business models which are easy to build and (above all) easy to test. The course makes extensive use of Excel range names. For a full list of course topics, see our website  more...

Excel 2003 Business Modelling This course is aimed fairly and squarely at people who work in Finance and business modelling. Developed in-house by an expert in business modelling, this course shows you how to create robust business models which are easy to build and (above all) easy to test. The course makes extensive use of Excel range names. For a full list of course topics, see our website  more...

Advanced Word 2003 This course is ideal for people who are already familiar with the basics of Word, and want to find out what else it can do. The two-day course shows how you can create advanced tables, number pages, use paragraph styles and templates, run mail merges, create labels and create multipage reports in Word - and more besides! For a full list of course topics, see our website  more...

Diploma in Instructional Designing KBuffer, as you may be aware, is one of the leading institutes in India providing many job-oriented courses. Instructional Designing is one of the major process of E Learning. There are many good opportunities available for Instructional Designers (IDs). We have signed up with many companies for placing our successful candidates. Any graduate who clears our English Admission Test is eligible to  more...

Microsoft Outlook Level 1 2010 ...people who have a basic understanding of Microsoft Windows and want to know how to use Outlook to manage their time and information. Course Objective: You will use Outlook to compose and send email, schedule appointments and meetings, manage contact information, schedule tasks, and create notes. Upon successful completion of this course, students will be able to: explore the Outlook  more...

Microsoft Excel Pivot Tables You will create and analyze PivotTable data. Target Student: This course is meant for people with a sound working knowledge of Microsoft Excel and general computer proficiency. Upon successful completion of this course, students will be able to: build a PivotTable analyze data using PivotTables present PivotTable data visually  more...

CCSA - Checkpoint Certified Security Admin (NG) CCSA is a foundation level certification that validates a candidates ability to configure and manage fundamental implementations of Check Point's flagship product, FireWall-1, as an enterprise level Internet security solution to protect corporate networks. As a CCSA, security professionals possess the requisite skills to define and configure security policies that enable secure access to  more...

ITIL V3 - SO Training ...rvice Lifecycle. It achieves this by making sure that the people, processes and technology that deliver IT Services are all working to the same set of objectives. Service Operation is not just about managing the service or just about managing the infrastructure. It is about achieving a balance between several dynamic drivers: Technology and Business, Cost and Quality, Proactive and Reactive  more...

CPR and First Aid - Los Angeles CPR Training ...ption: This program is intended for community members and people who do not work in the healthcare field but are required or just desire to have knowledge and skills. Intended Audience: Emergency response teams in business, industry, and government, school bus drivers, adult residential care personnel, child care workers, teachers, parents, babysitters and others. Required Student  more...

CPR and First Aid - Orange County CPR Training ...ption: This program is intended for community members and people who do not work in the healthcare field but are required or just desire to have knowledge and skills. Intended Audience: Emergency response teams in business, industry, and government, school bus drivers, adult residential care personnel, child care workers, teachers, parents, babysitters and others. Required Student  more...

Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive  more...

Guiding, Directing and Motivating Others This 2-day course is geared toward managers and supervisors. Participants will learn about employee expectations; understand and apply various ways to work with people on the job; how to deal with employees fairly; and, how to guide and direct others. Participants will learn how to change behaviors to create a people-oriented environment.  more...

Oracle HRMS Course Title, Duration 11i eBusiness Suite Essentials for Implementers, 2 Days 11i Enterprise Management Fundamentals: Work Structures, 2 Days 11i Workforce Sourcing and Deployment Fundamentals: People Management, 2 Days 11i Workforce Sourcing and Deployment Fundamentals: iRecruitment, 2 Days 11i Payroll Management Fundamentals: Setting Up Payroll, 1 Day 11i Payroll Management  more...

Oracle R12 HRMS Training R12 E-Business Suite Essentials for Implementers Ed 1 - 3 Days R12 Oracle HRMS Work Structures Fundamentals Ed 1 - 2 Days R12 Oracle HRMS People Management Fundamentals Ed 1 - 2 Days R12 Oracle HRMS iRecruitment Fundamentals Ed 1 - 2 Days R12 Oracle Payroll Fundamentals: Configuration (Global) Ed 1 - 2 Days R12 Oracle Payroll Fundamentals: Administration (Global) Ed 1 - 3 Days R12 Oracle  more...

Oracle 11i HRMS Training 11i eBusiness Suite Essentials for Implementers Ed 4 - 2 Days 11i Enterprise Management Fundamentals: Work Structures Ed 1 - 2 Days 11i Payroll Management Fundamentals: Setting Up Payroll Ed 1 - 1 Day 11i Payroll Management Fundamentals: Processing Payroll Ed 1 - 2 Days  more...

The ABCs of Selling ...here is only one thing to do to make more sales: SEE more people. Perhaps there has been no more difficult time in selling than now, when no one is buying. Attend this seminar and understand what truly separates outstanding sales people from average performers. Steve Schiffman has been teaching sales people the techniques needed to close sales for more than 35 years. Register today! Benefits  more...

Foreclosure and Related Issues Benefits strong Foreclosure without fear - build confidence in foreclosure and repossession. /strong Get the no-nonsense tips you need for fast and effective foreclosures and repossessions during this economically uncertain time period. At this up-to-date seminar, you'll find out how to stay afloat in light of increased foreclosures in Hawaii and throughout the nation. Register today to learn  more...

Time Management ... at work and at home. A study of a thousand business people reported that 89 percent take work home, 65 percent work more than one weekend per month, and 53 percent spend less than two hours per week looking after their children. It is not likely that these people are happy with these choices. Time management is a process of constantly asking what is more important and arranging priorities  more...

You Can Speak with Confidence ...is not strictly for talented naturals or geniuses or loud people. Speaking is for everyone who has a message to impart; a purpose to fulfill, and an idea to sell. You will learn in this workshop the secrets to successful speaking and the many techniques and methods that will have you off the sidelines and standing up with ease and confidence! Plus, this workshop presents you with special  more...

Five Star Teamwork - Team building workshop in the Philippines ...be realized individually. Simply put, ita ™s what people DO that makes them a team a not the mere fact that theya ™ve been assembled. Effective teams understand that teamwork is a behavioral issue. Team members recognize that their success is inextricably linked with one another, and they act accordingly. And so must you! But there are effective teams and then there are a  more...

Developing Emotional Intelligence Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static;  more...

Building Team Success Building Team Success is a dynamic training program that moves individual participants to powerful self discoveries about how they work within teams. And then entire teams discover how they can work more effectively as a cohesive unit and with other teams. This highly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop  more...

Management Essentials Management Essentials is a practical management training seminar that teaches new and developing managers essential skills required by their role. The focus is on day to day skills that managers need to motivate staff, delegate tasks, supervise teams. Participants in this workshop will appreciate a blended approach to learning that includes instruction, examples, group discussion and more.  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Situational Frontline Leadership ...ccessful frontline managers. It teaches them how to build people. Build trust. Build teamwork. To bridge the gap between what is and what could be for each employee and the company. Situational Frontline Leadership shows frontline managers how to diagnose individual situations and employ core communications skills to partner for performance. How to provide clear direction. To be specific.  more...

Thriving In Times of Change Thriving in Times of Change is an experiential training workshop for professional teams. It enables participants to master the competencies of workplace resilience to see how resilience impacts team dynamics in the midst of rapid change. Participants explore the dynamics of team resilience from relationships to solution-finding to corporate culture, utilizing components of the S. U. P. P. O. R. T.  more...

HIPAA Audits ...n the interpretation of HIPAA regulations - has left many people worried about the risks and costs of investigation. Join us for this seminar to learn about the privacy rule, patient rights and dealing with power of attorney issues - all in just one day! Benefits for You - Be prepared - address compliance problems before you get audited - Discover how you can get a passing grade on a HIPAA  more...

Internet Researching for Paralegals ...m grasp of how to research public records, including both people and businesses. Find out exactly what you need to know about researching the law. This cutting-edge seminar has all the latest issues you need to succeed in the face of ever-changing technology - register today! Benefits for You - Become the Internet search expert for your firm - learn how to search like a pro - Strategies on  more...

How To Write A Response-Producing Sales Letter ...ated a 14% response rate, and new accounts with 5% of the people they mailed (c) How a commercial photographer s dimensional mail piece got him face-to-face meetings with 51% of the people he targeted. Get in the know. Get the knowledge and know-how to make your mail multiply leads and sales. Register today for How To Write A Response-Producing Sales Letter. SPECIAL BONUS Positive Response  more...

Technology in the Workplace HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...

Planning for Renovation Projects ...sting building renovations. This teleconference will help people responsible for planning an existing building project to understand the process to avoid common pitfalls. The teleconference will also explain the method required for achieving LEED point for renovations. You will learn how to save thousands of dollars in development costs. Learning Objectives You will be able to explain the  more...

Performance Evaluations of Employees ...? Even with a recession, the talent war rages on. Good people who embody your culture and give you their discretionary effort are hard to find and often hard to keep. Join us for this must-attend seminar and get surefire techniques for overcoming challenges surrounding performance monitoring and coaching. Solve your toughest problems regarding engagement and its impact on performance. And  more...

Leading People to Embrace Change The Challenge Technology is, by its nature, a change agent. Anyone who introduces technology into a workplace, whether as business software, communication tools or computing devices, also lays the foundation for change in reporting relationships, work patterns and job titles. As we all know, change is seldom welcome and is often fought. Many technology projects, although planned and executed  more...

Motivating Employees to be Their Best Leadership Development ...ram is that motivation is not something you do to others; people motivate themselves. This program is not about traditional extrinsic motivation techniques such as rewards, incentives, salary, etc. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors create the appropriate  more...

Service Oriented Architecture SOA for Managers Service oriented Architecture (SOA) shows demonstrable signs of simplifying software integration. It can reduce the cost of integration significantly. The approach is not new but may be a paradigm shift for many organizations. This is analogous to e-Business, which is essentially client-server computing, but ushered many new possibilities. This no-nonsense course is designed for the IT  more...

Microsoft Windows SharePoint Services 3.0 Level 1 ...people communicate and share ideas to create products and services. This information sharing often requires multiple software and web applications that do not necessarily work together perfectly. In contrast, Windows ® SharePoint ® services combines familiar office tools, adds the latest technology, and extends the functionality of applications and the web into a single environment to  more...

Revit Architecture 2011 Collaboration Tools Revit Architecture is a Building Information Modeling (BIM) tool, which can be used by more than one person working on a new project. This is an important feature in collaboration within a project, between projects, and with other users, firms, and disciplines. The objective of the Revit Architecture 2011 Collaboration Tools training guide is to enable students who have a basic knowledge of  more...

Managing Managers ... ™re typical of most mid-level managers (and of most people!), you would just as soon ignore sticky situations such as dealing with difficult people. In fact, you may even back away. Managing managers takes courage, and in this course we give you a simple, but effective two-pronged approach a focusing on developing your business strategy, while also improving your leadership skills.  more...

Leading Through Changeleadership development ...is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace change. In this  more...

Enterprise Architecture for Managers Using technology to solve an immediate, pressing problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining,  more...

People in Projects - Foundation for Project Success The Challenge Have you ever wondered where project issues come from? Have you ever delivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity?  more...

Essential Project Skills for Teams ... down. The Solution This course presents project and people skills that every team member can use during any project. Project management topics help participants understand how they can better assist the project manager in planning and controlling the project. Participants also gain insights into important people skills such as conflict management, delegation, effective communication and  more...

Coaching Essentials ...s a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action  more...

Interviewing Skills for Managers ...is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus instead on achieving production goals. You can get a  more...

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills  more...

Financial Essentials ...s of responsibility. Some roles are so different that two people within the same company may never come in contact with each other over the entire length of their employment. All employees, though, are working towards the same goala the financial success of the company. However, individuals cannot be expected to contribute to the financial success of the company unless they understand the  more...

FileMaker Pro 7.0- Level 2 (Windows) ...leMaker Pro for a while, maintaining databases that other people have designed, and even designing some yourself. You may have created several databases to track information like contacts, inventory, or other information that you can't adequately manage using a spreadsheet or word processing application. However, you may be faced with a project where a single FileMaker database cannot handle  more...

FileMaker Pro 9- Level 2 ...leMaker Pro for a while, maintaining databases that other people have designed, and even designing some yourself. You may have created several databases to track information such as contacts, inventory, or other information that you can't adequately manage using a spreadsheet or word processing application. However, you may be faced with a project where a single FileMaker database cannot manage  more...

The 7 Triggers to YES for Sales ...werful, breakthrough persuasion training program enabling people to quickly persuade a YESa decisions, to get commitment, compliance and results from others. We can effectively influence othera ™s decisions only when we understand how others make decisions. Based on the exciting new science of live brain imaging, we know, for the first time, how the brain processes decision requests.  more...

Motivating Employees to be Their Best ...ram is that motivation is not something you do to others; people motivate themselves. This program is not about traditional extrinsic motivation techniques such as rewards, incentives, salary, etc. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors create the appropriate  more...

Leading Through Change ...is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace change. In this  more...

Civility in the Workplace ...people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and  more...

What Good Managers Do - The First 100 Days This course will give new managers the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes,  more...

Getting the Results Without the Authority In today's business culture, there are circumstances in which a person who possesses no formal authority is required to accomplish a task or complete a project. Perhaps you will recognize a problem or a business need, and you will assume responsibility to resolve the issue. Or your manager may direct you to complete a task in which you will need to solicit the help of others in order to complete  more...

Domino Web Access 6.5 User Essentials During this course you will send and reply to electronic mail using the IBM Lotus Domino Web Access (DWA) 6. 5+ application over the Internet. Because DWA incorporates Lotus Instant Messaging (Sametime), you will also know when people are online so you can chat in real time. To help you manage your relationships as well as assist in mail addressing, you will create contacts and groups in your  more...

Lotus Notes 6.5 User Essentials ...tus Instant Messaging (Sametime), you will also know when people are online so you can chat in real time. Once you have the basics of mail mastered, you will learn all the options available when you send mail. Because mail is a key business application, you will learn how to organize mail into folders and to archive important messages. You can get a complete list of other Lotus  more...

Making Your Message Memorable ...ugh stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of techniques for turning your experiences into effective stories, as well as advice on getting to know your audience, finding your storytelling style, and  more...

Facilitation Skills for IT Staff ...sked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and procedures that result in successful meeting facilitation through the  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

MAKING PROJECTS WORK ...rs who need to achieve consistent project success through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and  more...

FAST START IN PROJECT MANAGEMENT This highly interactive workshop is designed to give participants a solid foundation in the concepts, tools, and techniques of formal project management. While introductory in nature, this course is extremely comprehensive, covering the five key process groups and 38 core competencies associated with effective and efficient project management practice. Participants not only acquire technique-based  more...

First-Time Manager ...d is great news! However, it presents major challenges to people being recognized for their expertise and technical know-how. Management is a completely different skill set than any job leading up to the position of manager. Learn the necessary skills to thrive in this transition. This course covers effective delegation, coaching employees, strategic planning, developing trust, and why personal  more...

Business Etiquette and Common Courtesy ...sy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior. You can get a complete list of other  more...

The Art and Science of Communication ...people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more  more...

Adapting Your Style ...people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and practice tools for building  more...

Managing Information Effectively ...ther times it literally seems to come a ata you. Other people may rely on and ask you for information, and there are times when you send it to them without their asking. Being able to manage information effectively is one of the most basic skills you must have to do your job well. In this course, you will apply important principles and skills to manage the information you have to do your  more...

Survival Skills for Analysts ...stems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate  more...

Advanced COM(+) ...people who have taken a class in COM or read a book but want to know the latest advances in COM. The focus is on effective use of COM in building applications and a survey of recent developments in COM. This includes the COM+ release with Windows 2000 and COM+ developments which will happen after Windows 2000. This class is usually customized for a particular audience. You can get a complete  more...

Lotus Domino Web Access 7 User Essentials ...rates Sametime instant messaging, you will also know when people are online so you can chat in real time. This course thoroughly covers the calendar and scheduling features found in your Mail. You will use the Calendar to keep track of your appointments and to schedule meetings. While you are planning a meeting you can check your co-workersa ™ schedules to see who is available. You can  more...

Lotus Notes 7 Meetings and Resource Management ... intricacies of scheduling meetings that involve multiple people as well as rooms and resources. You will learn the skills necessary to define and manage rooms and resources and how to reserve them either from Meetings or in the Resource Reservations database. You will also learn how to schedule on-line meetings as well as group To Doa ™s to complete your understanding of how to bring  more...

Lotus Notes 7 Basic Messaging and Calendar During this course you will send and reply to electronic mail using Lotus Notes 7. Mail is a key business application, so you will learn how to organize your messages into folders. Because Notes incorporates instant messaging, you will also know when people are online so you can chat in real time. You will learn how to use the Calendar and how to keep track of your appointments and To Doa  more...

Lotus Notes 7 User Essentials ...s incorporates instant messaging, you will also know when people are online so you can chat in real time. You will learn how to use the Calendar and how to schedule a meeting and send invitations to other people. In addition to learning about Mail, you will learn the most commonly used features in Notes as you use the Address Book, create a Personal Journal, and participate in a shared  more...

Lotus Sametime 7-5-1 User Essentials ...people in different locations to communicate in real time over the network or Internet and gives you the chat, presentation, audio, and video tools you need to work together on projects or to make effective presentations. "Sametime" refers to a collection of several components that you can use to communicate with your colleagues or customers in real time. You will learn about these  more...

Lotus Sametime Standard 8 User Essentials ...people in different locations to communicate in real time over the network or Internet and gives you the chat, presentation, audio, and video tools you need to work together on projects or to make effective presentations. a Sametimea refers to a collection of several components that you can use to communicate with your colleagues or customers in real time. You will learn about these  more...

Lotus Domino Web Access 8 User Essentials ...rates Sametime instant messaging, you will also know when people are online so you can chat in real time. This course thoroughly covers the calendar and scheduling features found in your Mail. You will use the Calendar to keep track of your appointments and to schedule meetings. While you are planning a meeting you can check your co-workersa ™ schedules to see who is available. You can  more...

Lotus Notes 8 User Essentials ...asks in the To Do application. You will keep track of people in Contacts and keep information in your Personal Journal. As you use the core Notes applications, you will recognize a common pattern that builds your competence and confidence in using almost any Notes application such as a Discussion, which you will join at the end of the course. Because Notes incorporates Sametime instant  more...

Lotus Notes 8-5 User Essentials ...asks in the To Do application. You will keep track of people in Contacts and keep information in your Notebook. As you use the core Notes applications, you will recognize a common pattern that builds your competence and confidence in using almost any Notes application such as a Discussion, which you will join at the end of the course. Because Notes incorporates Sametime instant  more...

User Essentials for Lotus Notes to Microsoft Office Outlook 2007 ...rojects in the Tasks application. You will keep a list of people you communicate with regularly in Contacts. You will also learn how to jot down random bits of information in Notes and track your activity in Journal. As you use the core Outlook applications, you will recognize a common pattern that builds your competence and confidence. Because Outlook works with several instant  more...

User Essentials for Microsoft Office Outlook 2007 ...rojects in the Tasks application. You will keep a list of people you communicate with regularly in Contacts. You will also learn how to jot down random bits of information in Notes and track your activity in Journal. As you use the core Outlook applications, you will recognize a common pattern that builds your competence and confidence. Because Outlook works with several instant  more...