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From Learning Technologies, Inc.
Doing More With Less


More than ever, employees are having to do more with less. Today's economic environment is forcing many organizations to cut costs by reducing their workforce. This in turn is requiring individuals to manage multiple priorities and take on new responsibilities. Therefore it's critical that they learn to be more aware of their own priorities and constraints, ask questions and dig deeper to help
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From Expat 2 Expat Co. Ltd.
Beginning Web Design

...l goals of the site, encompassing an understanding of how people use online environments to fulfill a broad range of needs.
Approach your designs from a comprehensive viewpoint, learning to employ aspects of interface design, content strategy, multimedia production, marketing, and basic graphic-design principles to create unique and effective projects which fulfill your online goals.
more...
From Learning Technologies, Inc.
Meeting Effectiveness



...what roles need to be filled, and how to manage difficult people in meetings (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive
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Team Building, Outdoor & Indoor



...d discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from four hours to four days, and can accommodate 8 to 400 participants (in subgroups of 10-20 people). Because we are portable, your program can be conducted onsite or at any location that will best help you. In addition, we always come
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Building a Strong Team



...d discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from four hours to four days, and can accommodate 8 to 400 participants (in subgroups of 10-20 people). Because we are portable, your program can be conducted onsite or at any location that will best help you. In addition, we always come
more...
Cross Gender Communication



Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting
more...
From Nursing Unlimited Incorporated
Prevention of Medical Errors for RNs and LPNs

...people in the United States die from medical errors than from motor vehicle accidents, breast cancer or AIDS. While not all adverse patient outcomes are due to medical error, medical errors represent adverse outcomes that are preventable with our current state of medical knowledge. It is therefore imperative that all healthcare professionals recognize the factors contributing to the occurrence
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From Learning Technologies, Inc.
Writing Effectiveness



...people can present information in a clear and concise manner. We cover everything form critical grammar and composition mistakes to how to better address the needs of the audience (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an
more...
Managing Across Generations



...ging across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your
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Team Building, Outdoor & Indoor



...d discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from four hours to four days, and can accommodate 8 to 400 participants (in subgroups of 10-20 people). Because we are portable, your program can be conducted onsite or at any location that will best help you. In addition, we always come
more...
Team Building, Outdoor & Indoor



...d discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from four hours to four days, and can accommodate 8 to 400 participants (in subgroups of 10-20 people). Because we are portable, your program can be conducted onsite or at any location that will best help you. In addition, we always come
more...
Effective Performance and Employee Management



...s, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of
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Developing a Successful Sales Team



...people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct
more...
Team Building, Outdoor & Indoor



...d discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from four hours to four days, and can accommodate 8 to 400 participants (in subgroups of 10-20 people). Because we are portable, your program can be conducted onsite or at any location that will best help you. In addition, we always come
more...
From Contacts Plus
AT&T Certificate for Call Center Team Leaders


... skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents.
Here s a five days solution that will
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AT&T Diploma for Agents

...oid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path toward our target, while providing the right spirit to face obstacles and failure in the way to achieve the pursued targets.
Customer Care and retention is
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Motivation Skills

Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understanding of motivation definition.
Realizing the relation between motivation and performance enhancement.
Understand how people can be motivated in many different ways.
Understand the concept of motivation from a theoretical perspective as well as a practical
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Presentation

...lly effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world. This program is designed to
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Project Management

...rinciples, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context
Key Learning Objective and Outcomes:
By the end of this
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Change Management

...people have willpower and some don't. It's that some people are ready to change and others are not.a
Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive.
This program provides the knowledge and skill practice to empower and equip managers
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Complaints handling

...xperience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the telephone or via the internet.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what is anger, and the relation between it and the ability of negotiate.
The magic tools to
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Communication Skills Program
...people in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and the receiver. And it's
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Business Writing Skills Program
...is now done over the Internet and through email. Business people are writing more today than ever before and you only have one chance to make a good impression in professional writing.
Our business writing courses will quickly provide you or your team with the skills to explain business concepts, products, services, or ideas to others.
Key Learning Objective and Outcomes:
By the end of
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From iWare Logic
Oracle HRMS






Course Title, Duration
11i eBusiness Suite Essentials for Implementers, 2 Days
11i Enterprise Management Fundamentals: Work Structures, 2 Days
11i Workforce Sourcing and Deployment Fundamentals: People Management, 2 Days
11i Workforce Sourcing and Deployment Fundamentals: iRecruitment, 2 Days
11i Payroll Management Fundamentals: Setting Up Payroll, 1 Day
11i Payroll Management
more...
From H2 Training & Consultancy Ltd
Interview Skills


...people attending interviews are lack of preparation and nerves. This training from H2 is practical and hands-on. It encourages participants to reflect on past performance in interviews and helps them to prepare for future interviews giving them the best chance to impress their future employer at this crucial meeting. The course will help participants to stay confident and composed, and will
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Effective Inductions


The pressure of daily routines can often make it difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or
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Dealing with Difficult Relationships at Work


...people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to manage potentially
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Remote People Management


...people management has its own challenges but in today's fast-moving business environment, work has become more remote and more flexible, with people often working from a number of different sites. This presents a new set of challenges, with organisations requiring improved management processes and managers needing to develop new competencies and strategies.
Managing people remotely requires
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Minute Taking


...d quality minute taking is an asset in great demand. Many people struggle with minute taking simply because they have not been given the tools and confidence to do it. And yet, there is often pressure on the minute-taker to get it right - to produce a clear and concise document that serves as an official record.
This course will instruct delegates in a range of skills and techniques to enable
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Managing your Manager


...oductive two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic.
This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves,
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From Dale Carnegie Training of Ohio and Indiana
High Impact Presentations


Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure.
The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert
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The Dale Carnegie Course on Effective Communications and Human Relations


...people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates.
This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace
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Leadership Training for Managers




... business world has changed! Management was about pushing people to succeed. Leadership is about pulling people along to succeed.
You require a new skill set to make it to the top in a pull environment. This course teaches how to stop managing and start leading, making you a vital part or your organization's future.
The days of assuming a good manager was also a good leader are
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Dale Carnegie Training Sales Advantage



...success into every session.
Who Should Attend
Sales people - whether they are new hires or have been on the job for a while. Sales Advantage will turn you into a sales leader because it develops the whole sales person.
You Will Be Able To
1. Connect with decision makers
2. Display confidence in yourself and your company
3. Leverage referrals
4. Build credibility
5. Ask the
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Are You Promotable?


... it happen. We will look at some of the best practices of people that get promoted. You will leave with an intentional written plan to advance your career, with action steps to apply immediately.
Also covered in this workshop:
1. The critical factors that determine a persons ability to be promoted
2. How the factors for being promoted have changed
3. 12 tips to get yourself promoted
more...
From KnowledgeWoods Consulting Pvt. Ltd.
Supervisory Skills Training












...es and Techniques for managing operational activities and people at SUPERVISORY LEVEL
DURATION: TWO (2) Days
Our Focus is on not just providing theoretical Information on Supervisory Skills and their proper use, but also exploring the principles behind their use.
KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi, Bangalore, Bengaluru, Mumbai, Kolkata, Pune, Chennai,
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From LifeLink Medical Education Services, LLC
Basic Cardiac Life Support





Cardiopulmonary resuscitation courses can be structured for the general public or the healthcare professional. We teach and certify CPR through the Heart Association, the American Safety and Health Institute, or the Emergency Care and Safety Institute, depending on your specific needs. We also have CPR Parties for groups of people in the home or church or other venue and provide the education in
more...
From Tekno Point Multimedia
Adobe Dreamweaver 8


Adobe Dreamweaver 8
Description:
Macromedia Dreamweaver 8: Website Development provides web designers with the knowledge and hands-on practice they need to build and manage professional web sites using Dreamweaver 8.
Eligibility / Audience:
Audience This course is for people new to web design and development and want to use Dreamweaver 8 to build intuitive, attractive and accessible web sites.
more...
From 4 Hour Training
Excellent Customer Service Over The Phone



For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.
more...
From itie Knowledge Solutions
DSP Training Bangalore India
Looking for quality training on Digital Signal Processing and its application? Ru looking to change your domain? Look at itie Knowledge Solutions, Bangalore based company which provides quality training. TI Processors will be considered for training. People with industry experience will handle the course. For more details, please get in touch with us at info@itie. in and visit us at http://www.
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From XChange Training UK
Advanced courses in Microsoft Project for specific workflows (bespoke)
...roject management and is designed to address the work and people management needs of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information.
In this one day advanced course for Microsoft Project, you will
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Microsoft Project - Introduction One Day Training Course
...roject management and is designed to address the work and people management needs of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information.
In this one day introduction to Microsoft Project, you will
more...
From HBF Networks
Interconnecting Cisco Network Devices ICND
Course Content
Interconnecting Cisco Network Devices (ICND) presents the concepts, commands, and practice required to configure Cisco switches and routers. Students perform configurations to build a multirouter, multigroup internetwork that uses LAN/WAN interfaces.
The student will learn to configure Cisco switches and routers in an IP internetwork. Through lectures, discussions, demonstrations,
more...
From Harlequin Solutions.
InDesign CS3 Advanced




The course is designed for people who with sound page-layout knowledge who want to explore more in-depth features of InDesign.
A working knowledge of the chosen computer operating system (i.e Mac or Windows on PC), together with a good working knowledge of Adobe InDesign. It would also be advantageous (although not essential) to have a working knowledge of Illustrator, PageMaker or Quark XPress.
more...
From Kgguruji.com
Leadership and Team Building
... speaking skills, ability to readn and understand the way people think and act, develop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and improve business performance and stack holder satisfaction, build strategic skills, enhence capacity to lead cross functional projects, working
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From The Training Bank
The Five Dimensions of Coaching
... potential. Successful coaching is a dialogue between two people who work together to resolve problems and make a commitment to improve performance over the long term. Performance is the bottom line, and coaching is the platform leaders use to make it happen. Coaching is a managerial discipline with well defined processes and techniques. It is based on the setting and monitoring of mutually
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Customers Forever
Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This
more...
Customer-Focused Leadership
...m provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for people who lead others
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From Advanced Concepts
MS FrontPage
...e
Topic 4F: Showing Data in a Bar Chart
Lesson 5: Helping People Find Information
Topic 5A: Connect to External Web Content
Topic 5B: Categorize Files to be Used in a Workgroup
Topic 5C: Creating a Table of Contents Based on Categories
Topic 5D: Adding Search Capabilities to a Web
Topic 5E: Preparing a Page for External Search Engines
Lesson 6: Managing a Web and Its Contents
Topic 6A: Prevent
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MS Project
...ses
Linking Tasks
Working with Resources
Setting Up People
Adjusting Availability
Setting Up Equipment
Setting Up Material
Entering Pay Rates
Assigning a Resource to a Task
Adjusting Individual Resources
Assigning Resources
Adding Additional Resources
Assigning Material
Lag and Lead Time
Setting Constraints
The Critical Path
Change Calendar for Tasks
Delete
more...
Personal Finance Training
...many of the important personal finance issues that affect people s lives and delivers the skills and knowledge you need to improve your personal financial capability.
This course covers four broad themes. The first theme is the importance of the changing economic and social environment to your personal finances. This is taught by placing financial topics such as borrowing and debt; savings
more...
From Onlinelearners
French intermediate level
A simple but rather efficient program for people having some knowledge of the language but want to develop their oral expression as well as being able to read, write and understand more easily in "la langue de Moli re"
A text on current affairs in France is selected on internet, read and explained (new expressions, grammar,syntax,pronunciation and rewording)
more...
From Institute of Piping Engineering & Building Services
HVAC Design/Drafting Training per ASHRAE
... gain thru Roof & Walls, Partition gain, Internal Loads People, Lights, Electrical Applications, Heat gain thru ducts, Heat gain thru Bypass air / Ventilation air / Infiltration air.
HYDRONIC SYSTEMS CHILLED WATER SYSTEMS/PIPING DESIGN
Introduction, Secondary Refrigerant Systems, Types of Chillers, Chilled Water Air Washers, Pumps, Piping sizing and frictional losses, Design, Chiller
more...
From Harlequin Solutions.
Dreamweaver CS3 Advanced: ColdFusion Application Development




...o start, then this course is for you.
This course is for people new to Dreamweaver (or who have used it only to build static web sites) that want to use it to create data-driven web applications. To take this course, you should:
Be comfortable working with the Windows or Macintosh operating system.
Be familiar with web terminology.
Be comfortable with what is required to develop a
more...
Dreamweaver CS3 Introduction: Website Development





This course is for people new to web design and development and want to use Dreamweaver CS3 to build intuitive, attractive and accessible web sites.
Adobe Dreamweaver CS3: Website Development provides web designers with the knowledge and hands-on practice they need to build and manage professional web sites using Dreamweaver CS3.
more...
From Training for Excellence
Train the Trainer Program





...perts
Training departments are beginning to realize that people do NOT learn effectively by passively consuming information. It is a waste of training dollars and yields low return on investment.
Participants typically retain 5 -30 of information in average training programs. We show you how to increase retention up to 90 or more.
Our program gives you access to tools, strategies, and
more...
From Mullan Training
Introduction to MS Project


...e explored in depth and hands-on to help plan and control people, tasks and time more effectively.
BENEFITS
After taking this Microsoft Project training class, you will be able to:
Identify the steps involved in project planning
Become familiar with project management software
Plan a project by using Microsoft Project.
You will also:
Be able to define, schedule and monitor tasks
more...
From DW Associates Pte Ltd
How to make competition irrelevant?



...s an idea, improves it, develops it and implements it.
People may have lots of ideas, but some organizations lack the ability to innovate to take people s ideas, improve, develop and implement them.
This two days training will look at the nature of the present business environment, and explore the fundamentals of the new strategy. New ideas will be sparked, new skills developed and
more...
How great leaders get great results?



...the company, the culture, enlightened leadership, care of people, growth and opportunity, meaningful work, compensation and benefits, and making a difference.
Based on extensive research, this exciting new highly thought-provoking and inspirational seminar helps managers explore what it takes to become a top-rate leader in the new millennium.
At the end of each seminar, participants will
more...
RE-inventing Leadership & Corporate Entrepreneurship



...cess in your life is the result of what you give to other people. Your achievement comes from helping others achieve.
The key to effective management is LEADERSHIP. Out there, it doesn t matter who you are or how much money you ve got. You re only as good as the weakest link in the chain.
New management realities have significant implications for managers striving to fulfill their
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How skillful leaders develop winning competitive strategy and respond to change?



...manageable so that your focus can become the focus of the people who will get you results. Today, companies must create New Space in a Crowded Market.
When the going is roughest, leadership matters. You also need to know how to build a team so you can achieve great things together. Teamwork is like coals of fire together, they glow; apart, they grow cold. Coming together is a start;
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Resilience Entrepreneurship



...siness.
7. Entrepreneurial basics.
8. People and books.
9. Lao Tze on leadership.
10. Will = Intention Actions
Who should attend?
==================
This workshop is designed for managers and executives who have to lead people.
CXOs, Entrepreneurs, Professionals and executives in Customer Relationship Management, Advertising, Business
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Managing Customers Relationship through customization and personalization



...e and unleashing creativity
Seminar Introduction
Do people know what they want? One is that preferences are highly unstable. Another is that, when you ask people to explain what they want, their preferences tend to shift toward the conservative, familiar, and easy to explain.
This is a major problem with customization. When you rely on people telling you what they want, they often
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Dare to be different Be enthusiastic Keep doing it
...ries - Moving from divergence to convergence.
6. People and books.
http://ASBAlumni. blogspot. com/
http://dwassociates. blogspot. com/ (Strategic Marketing & Real Entrepreneurs)
http://asiaspeakersbureau. blogspot. com/ (Creativity & Innovation)
http://hochiminhcitydavid. blogspot. com/ (Create your own Blue Ocean)
http://aboutdavidwee. blogspot. com/
more...
How to bridge the gap between corporate leadership and entrepreneurial leadership



...ion of work is easy. But the second part galvanizing people is difficult. The first part is management. The second part is leadership.
How do some companies repeatedly reinvent themselves to out perform their competitors? Business performance improvement requires better ideas, better thinking. Good decisions come from good thinking, the ability to solicit, consider, compare, and
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From ERP Guru
PeopleSoft DBA Training at wwwERPgurunet
...PeopleSoft Training
Role: Sysy Admin DBA
Qualification: Any Graduate with 1-2 yrs DB experience
Training starts from 30/ 06/ 2008
Email: enquiry@erpguru. net
Sample Content...
Infrastructure
1 PeopleSoft Architecture-
Web Server (PIA), Application Server and Database - 3-tier, 2- tier
2 Installation, Configuration
o Database (Oracle, PeopleTools, Applications, Running SQL
more...
PeopleSoft Technical Training at ERP Guru
...PeopleSoft Technical Training - www. erpguru. net
From 15th Sept 2008 (15 Days)
This Course is designed for working programmers with 1-2 years experience and who wish to shift to ERP (PeopleSoft) career. Freshers with BE, MCS, MCA, BCA, BCS can join the course too for better career ahead.
Course Content:
PIA
Application Designer
People Code
SQR
APPlication Engine
Development
more...
From Matrix Mindset Pty Ltd
Build your life muscle - hypnosis meditation classes
...ts you want.
Hypnosis is used therapeutically to assist people with weight loss, quit smoking, depression, anxiety, stress management, anger management, procrastination to motivation, improve sex life, get clarity, general health and well-being, goal achievement, releasing fears and phobia s plus much more.
In our NEW Hypnotic-Meditation classes we will guide you over 6 sessions to "Build
more...
From Karen Denega Training & Coaching
Enhancing My Effectiveness Using MINDEX Thinking Styles


...with another predominant style.
Here are just a few ways people have benefited from taking a Mindex course:
- Increased self-understanding
- Increased understanding of others
- Clearer thinking, problem solving, & decision making
- More effective communication
- Selling and persuading more successfully
- Coaching, counselling, and mentoring with greater success
- Working better in teams
-
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From The Office Training Company
Communicating With Confidence
... and positively?
- Know how to impact positively on other people s feelings?
- Get the best from those around you?
- Build rapport easily?
- Feel successful?
What would your life be like if you did?
Communicating effectively requires a balance of listening, questioning and responding appropriately to the people around you. High profile companies identify communication and inter-personal
more...
Presenting With Impact
...nd acted upon?
- Influence key decision makers?
- Inspire people to take action?
- Answer audience questions confidently?
- Have presence and charisma?
What would your life be like if you did?
If you are serious about achieving excellence in your professional life, you will know that presenting information and ideas effectively is essential. Great presenters have professional impact: they
more...
Managing Time & Priorities
...en, is a habit.
Socrates
We will not place more than 6 people in a workshop, this guarantees maximum individual attention and aids the development of a Professional Excellence Action Plan suited to your individual requirements.
On the day, you will receive a comprehensive training pack full of exclusive content and practical materials. Post-event support includes access to the online
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...t 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps.
The Solution
Using a variety of interactive learning sessions, participants learn effective communications skills, active
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Elite Customer Service Module 26
... of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project.
# We will discuss the significance of basic codes of conduct for elite customer service and how your interactions with a customer should make them feel for better overall results.
# Gain the necessary knowledge to suppress and resolve conflict using a
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Crystal Reports Intermediate 2 Days
This course is designed for people who know how to create basic list and group reports and need to create reports that include subreports, cross-tabs, advanced formulas, and charts based on more than one data series. They may also need to build tools to make it easier for other people to create reports.
This course is classroom style instruction: Instructor-led, hands-on training.
more...
Understanding and Managing Anger
At the conclusion of this workshop, you will be expected to:
* Be better able to recognize how anger affects your body, your mind and your behaviour
* Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger
* Be better able to control your own emotions when faced with other peoples anger
* Be better able to
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Conflict Resolution Negotiating Win-Wins
...y will discover skills for relating more effectively with people of all styles.
Anyone who works in a management position, a team environment, in a customer service role, or support staff that must interact with others to perform their duties should take this workshop. This workshop is hands-on, working on developing an action plan based on each participant's own behavioural style.
more...
No Pressure Prospecting ~ Sales prospecting seminar in Toronto

...people", but that doesn't mean they are bad people. In fact, most people feel it's okay to lie to get rid of a "salesperson". Do you sound too much like a "salesperson" or a "telemarketer" when you call a prospect? Consider whether you always tell the truth to a salesperson. Our first impulse is to be wary of a salesperson, so why would we be surprised when our prospects aren't completely
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Personality Patterns and Profiles Module 1
...es results, interact successfully with a broader range of people and gain more enjoyment out of your sales career.
Who Should Attend:
* Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to a faster start in their sales career.
* Those who wish to better understand themselves and be able to leverage that
more...
Adobe Illustrator CS3 - Level 1
This course is intended for designers, publishers, pre-press professionals, marketing communications professionals, or people switching to a design job or taking on design responsibilities, who need to use Illustrator to create illustrations, logos, advertisements, or other graphic documents.
more...
The Time Keeper
Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. This workshop helps you organize and prioritize for greater workplace efficiency. You ll learn to get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for
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Microsoft Excel 2007 - Level 1
...people preparing for certification as a Microsoft Certified Application Specialist in Excel, who already have knowledge of Microsoft Office, Windows 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.
Performance-Based Objectives
Upon successful completion of this course, students will be able
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From Stimulus NLP Training for Therapy and Sport
NLP Practitioner Certification Training in Bath - max 6 per group 900
2 PLACEs LEFT!!
25th to 28th September & 24-26th October 2008
This NLP Course is a certificated ABNLP approved training but geared towards those who want to use it for personal development and becoming a qualified NLP Practitioner therapist. It is perfect for those wishing to become a therapist, use it for personal communication and development skills, overcoming problems, confidence,
more...
From Last Minute Training
Contact Center Manager Certification Training
...and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and
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