Online People eLearning

Working with Difficult People Set of 7 Working with Difficult People: Set of 7  more...

COMMUNICATE WITH DIPLOMACY TACT COMMUNICATE WITH DIPLOMACY & TACT  more...

Talent Management Planning ...place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create your talent plan. It discusses how your talent needs are impacted by various factors in the organization. The  more...

Talent Management Acquiring Talent ...actics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand, effective recruitment and selection strategies, and career advancement opportunities. This course describes two approaches to talent acquisition hiring internally and hiring from outside and explains the best situations  more...

Treating Your Direct Reports Fairly ... Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their direct reports. It discusses the benefits of treating employees fairly. It also  more...

Business Execution in Action .... All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when  more...

Motivating Employees ... colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in  more...

Communicating Vision ... communication gives purpose and meaning to the work that people do. Leaders should strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate  more...

Building Your Influence as a Leader ...Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Leading Innovation Leading Innovation Creativity and innovation are critical components of just about every organization. But innovation doesn't pertain only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

HR s Strategic Role in the Organization HRCI SPHR ...ffectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals.  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...rld, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in  more...

Recruiting Talent ... unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy:  more...

Retaining Your Talent Pool ...sful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful strategies for retaining employees. This course provides you with an overview of employee retention  more...

Six Sigma Projects and Project Teams ...people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides  more...

Accessing Exchange Server 2007 Remotely ...s now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full  more...

Elements of a Cohesive Team ...n trust and open communication is present, ideas flow and people find solutions to problems. When there's cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building a cohesive team and highlights how poor communication, a trust-deficient atmosphere, and a lack of cooperation among team members leads to failure of the team achieving  more...

Transitioning into a Project Management Role ...people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Establishing Goals Roles and Guidelines ... goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers techniques for laying the foundation for a successful team. These techniques include setting team goals, assigning roles to individual team members, and defining specific guidelines that  more...

Defensive Driving Truck Safety ...people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It's about being a safe driver,  more...

Specifying and Assigning Resources in Project 2007 ...ct 2007 Microsoft In Microsoft Office Project 2007, people, equipment, and materials are collectively referred to as "resources." A large part of a project manager's responsibilities is managing these resources, whether that be assigning resource work times, leveling resources that are overallocated, and overseeing the budgeting and costs of resources. This course provides an overview of  more...

Interpersonal Communication Being Approachable ...ing of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating  more...

Interpersonal Communication Communicating Assertively ... do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...al with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others' emotions and manage your  more...

Improving Communication in Cross-cultural Relationships ...significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making  more...

Working with Difficult People Identifying Difficult People ...People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're  more...

Working with Difficult People How to Work with Aggressive People ...People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project  more...

Business Grammar Sentence Construction ...People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll  more...

Stakeholders and the Communications Management Plan ...tives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in  more...

Estimating Activity Resources and Durations ...MBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining resource requirements is critical to successful project time management. The ability to estimate the duration of each project activity is equally  more...

Working with Difficult People Dealing with Micromanagers ...People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager  more...

Working with Difficult People How to Work with Self-serving People ...People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you  more...

Working with Difficult People How to Work with Manipulative People ...People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be  more...

Understanding the Risks of Using Internet Media Electronic Communications ...t and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at  more...

Understanding the Americans with Disabilities Act ADA ...rnment employers with 15 or more employees to ensure that people with disabilities have an equal opportunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The course outlines the manager s role in ADA compliance and explores the potential consequences of  more...

Pursuing Successful Lifelong Learning ...ds that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out  more...

Rightful Employment Termination ...he company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that they are defending wrongful termination lawsuits, by following some basic guidelines during the hiring process and managing employees'  more...

Effective Intercultural Relationships ...fortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people  more...

Business Writing How to Write Clearly and Concisely ...usiness Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...Employment Eligibility of US & Non-US Citizens Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only individuals who are legally  more...

Working with Difficult People How to Work with Procrastinators ...People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason,  more...

Working with Difficult People How to Work with Negative People ...People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative  more...

Internal Customer Service ...r you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to  more...

Customer Service Confrontation and Conflict Customer Service Confrontation and Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense  more...

Identifying Your Customers Expectations ...o pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility  more...

Leading a Customer-focused Team ...e quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Green Business Planning Sustainability Strategies Green Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Facilitative Fundamentals Tools and Techniques ...s and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful  more...

Facilitating Meetings and Work Groups ...eeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying  more...

Facilitative Leadership ...organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a  more...

Transitioning from Technical Professional to Management ...argely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for the change in career. This course outlines steps a technical professional can take to make the transition into management smoother. It also describes the qualities that successful technical  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Pandemic Flu Awareness ...flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is  more...

Introduction to Industrial Hygiene ...ritten about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation that protects workers from various types of hazards. The field of study that has emerged out of the need to create safe and healthy work environments is called industrial hygiene. All employees should be  more...

Building Positive Support for Change ...ng Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Heat Stress Recognition and Prevention ...at Stress Recognition and Prevention Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control  more...

Enhancing Your Creativity ...ortant, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential. Understanding the characteristics you possess that boost your creativity and those that inhibit it can help you enhance your creative output in the workplace. This course explores the essential attributes of a creative person. It also  more...

Verifying and Building on Ideas ...hat can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simulations to check the workability of an  more...

Professional Networking Essentials ...ntials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is  more...

Negotiation Essentials Persuading Negotiation Essentials: Persuading Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be  more...

Analyzing Your Use of Time ...r hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time  more...

Risk Strategies The Cutting Edge Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Sales Math 101 Developing a Sales Plan for Success ...uld, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that will help you--Sales Professional, Inc.--make the most of each  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

ITIL reg V3 Overview Creating a Service Culture ... and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT with  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Sustaining Organizational Change ...he biggest driver for success in your organization - your people? How do you manage your people after organizational change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative  more...

Leading Change ...t simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that your role is to support individuals through the transition and remove obstacles that can hinder a smooth transition from one process to another. This course provides you with strategies  more...

Communication Skills and Project Management ...management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan,  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

Training and Development ... The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance  more...

Introduction to Functions ... the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and  more...

Receiving Feedback and Criticism ... is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that  more...

Professional Networking Essentials Finding Opportunities to Make Connections ... major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the impact of a well-developed professional  more...

Professional Networking Essentials Developing Confidence ...king Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Strategies for Communicating with Tact Diplomacy Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Sharepoint 2010 Operational Health ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the SkillSoft  more...

The Voice of Leadership Effective Leadership Communication Strategies ...ng vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders  more...

The Voice of Leadership Inspirational Leadership ... credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience and sound judgment to their organizations. They paint a future for others that's grounded in reality and demonstrates ethical and courageous behavior in the tasks put before them. This  more...

Performance Appraisal Essentials 360-Degree Appraisals ...aisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is presented in a way that enables  more...

CISSP Domain Business Continuity Disaster Recovery Planning ...perative that a company be prepared, and has policies and people in place to step in and restore normal business operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource recovery. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Marketing Essentials Planning and People ...People The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's  more...

Applying Lean in Service Manufacturing Organizations ...y culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or  more...

Incident Management Response Introduction Resources Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...

CompTIA Network 2009 Network Protocols ...0-004 CompTIA Network 2009 In the late 1970s, those people working in the computer networking field felt that there was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of  more...

Anger Management Essentials Managing Controlling Anger Anger Management Essentials: Managing & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or  more...

The Balance Sheet ... a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and analysts. The Balance Sheet is closely connected to the other key financial statements the Income Statement and Cash Flow Statement. This course walks you through a Balance  more...

SAP Netweaver Platform ...ation and application platform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's support of open standards to implement web services and  more...

Getting Started with SharePoint 2010 Getting Started with SharePoint 2010 Microsoft SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint's intuitive design to share, check in/check out, and manage your files in structural components known as lists and document libraries. You can also use SharePoint's dynamic search feature to locate files. This course explores the SharePoint interface, how to  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Client Access in Exchange Server 2010 ...forms of business communication, it is necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a simplified web interface or by configuring a VPN to their corporate network. Discussed in this course are technologies such as Outlook Web Access and Outlook Anywhere that provide  more...

E-mail Security in Linux E-mail & Security in Linux Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Linux has networking and system security as two of its fundamental design goals. Linux functions as the e-mail server for a large number of businesses and organizations. Those wishing to provide POP3 and IMAP mail access often turn to a  more...

Linux User Notification Device Management Linux User Notification & Device Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather  more...

The Banking Industry Overview Version 3 ...enges and move forward to deliver financial objectives to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the banking industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the banking industry and its business drivers, and reviews the key aspects of the  more...

The Telecommunications Industry Overview Version 3 ... to overcome these challenges and move forward to connect people to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the telecommunications industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the Telecommunications Industry and its business drivers,  more...

The Information Technology Industry Overview Version 3 ...ions to enhance their businesses, while improving the way people access and use information throughout their professional and personal lives. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the  more...

Behavioral Interview Techniques ... Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

The Importance of Diversity and the Changing Workplace ...und, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand things from a different point of view? Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides  more...

Caring About Your Direct Reports ...n for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Managing High Performers ... enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better  more...

Managing New Managers ...People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key strategy for turning these  more...

Public Speaking Strategies Preparing Effective Speeches ...The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking, including  more...

Information Security Governance Developing an Action Plan Information Security Governance: Developing an Action Plan ISACA Certified Information Security Manager Certified Information Security Manager® In order for information security governance to succeed, there must be an action plan put into place to lay the groundwork for success. This course examines the assets, departments, resources, and people that play a role in bringing an action  more...

Understanding Organizational Power Politics ...derstanding Organizational Power & Politics Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way.  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content management for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Sharepoint Authentication Web App Secruity Configuration ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based authentication and advanced web application security for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the  more...

Configuring Administrating Sharepoint 2010 Search ... Microsoft SharePoint 2010 is a business platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties, content  more...

Configuring Web Applications for Sharepoint 2010 ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS:  more...

Sharepoint 2010 Performance ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft  more...

Managing Sharepoint 2010 Features Solutions ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing sandbox solutions, and managing user solutions. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Configuring Sharepoint 2010 Site Collections ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also covered are the user security for SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Upgrading to MS Sharepoint 2010 ...rePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated into SharePoint 2010. This course provides the information to plan and implement upgrades and content migrations to  more...

Installing Configuring MS Sharepoint 2010 ...rePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and use  more...

Core Configuration for Sharepoint 2010 ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to configure the service application and manage them as a SharePoint 2010 administrator. In addition, the course provides a walk  more...

Planning Sharepoint 2010 Service Applications Component Strategy ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications, and a component strategy. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft  more...

Planning a Sharepoint 2010 Upgrade ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy in SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam  more...

Designing Sharepoint 2010 Security ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying authentication methods. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft  more...

Backing Up Restoring Monitoring Sharepoint 2010 ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and performance monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Sharepoint 2010 Maintenance Provisioning ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning SharePoint components. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668  more...

Planning for Search in Sharepoint 2010 ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010,  more...

The Fundamentals of Globalization The Global Context ...in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the significance of the global context for business organizations. You'll find out how the  more...

Advanced Data Exchange in Excel 2003 Advanced Data Exchange in Excel 2003 Microsoft To describe how to use Excel 2003 to share data between people, applications, and on the Web  more...

Protecting and Sharing Excel 2007 Workbooks ...changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration and security features. This courses covers range, worksheet, and workbook protection, as well as tracking changes  more...

Getting Started with Outlook 2007 Getting Started with Outlook 2007 Microsoft Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the basic features and functionality of Outlook 2007, including how  more...

Microsoft Office 2007 Collaborating with Groove and Communicator Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Collaboration is at the heart of effective teamwork. When operating in traditional work structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...nd, many organizations are changing how they manage their people and how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is designed to provide participants with the opportunity to  more...

Managing Virtual Teams ...irtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making.  more...

Operations Management Management of Quality ...Quality Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality is critical to two important  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...fferent generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of generational diversity and is a crucial first step in creating a positive work environment. This course describes the common characteristics of the four main generations in the workforce - the Traditionals, Baby Boomers, Generation X, and the Millennial Generation.  more...

Introduction to Sales ...d manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to  more...

Basic Presentation Skills Creating a Presentation ...kills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or  more...

Meeting the Needs of Your Experts ...s As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with  more...

American Work Culture Values ...imilar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work environment and understanding the cultural and behavioral  more...

Communicating Successfully in the American Workplace ...style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course describes the typical characteristics of the American communication style. It also explains some nonverbal communication behavior you may encounter in an American work context,  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...ly, all business objectives are met by the organization's people. By collecting data on meaningful outcomes, HR can steer the organization in the right direction, and design initiatives that directly serve the business strategy. This course explores how HR can improve its strategic value by examining meaningful metrics and demonstrating their connection to business goals. It also examines how  more...

Deployment Topology Availability ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning SharePoint deployment topology and availability. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft  more...

Sharpoint 2010 Design Sandbox Solutions ...harePoint 2010 is a business collaboration platform where people can collaborate via defined workflows, set up web sites, manage documents, and access intelligence to make key business decisions. This course provides insight into planning a SharePoint taxonomy, and planning for sandboxed solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for  more...

Designing a Sharepoint 2010 Physical Architecture ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an overview to planning SharePoint deployment, both logical and physical. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Customizing the SharePoint 2010 User Interface Programmatically ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into programmatically working with the SharePoint interface and site customization using Visual Studio 2010. This course is one of a series in the SkillSoft learning path that covers the  more...

Developing SharePoint 2010 Web Parts Controls ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing, debugging web parts, delegate controls and .NET user controls. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam  more...

Developing Business Logic Using SharePoint 2010 Webflows ECM ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing custom workflows, event receivers and customizing Enterprise Content Management features. This course is one of a series in the SkillSoft learning path that covers the  more...

Programmatically Working with Permissions the BCS Service Mode ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into managing permissions and users in SharePoint, developing Timer jobs, and covers the Business Connectivity Services. This course is one of a series in the SkillSoft learning path that  more...

Working with SharePoint Data ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint data access via the Client Object Data Model and document storage. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam  more...

SharePoint Server 2010 Object Model ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into the SharePoint Server Object Model, LINQ integration, and the key query classes for data modeling. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

SharePoint Features Solutions ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into WCF Data Services, REST, SharePoint Features, and Solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft  more...

SharePoint Site Branding ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into Branding, Mater Pages, Themes, and CSS. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010,  more...

Extending SharePoint 2010 Search Documents ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight on SharePoint Search, and security context and document namespaces. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft  more...

Stabilizing Deploying SharePoint 2010 Components ...harePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint configuration settings, custom site definitions and sandbox solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ... and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with business. This  more...

So You Wanna Be A Lyric Writer .... Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or write music and lyrics themselves score higher on tests, get better jobs, and smile more than their less musically inclined neighbors. To be a true lyric writer, you will need three things -- your imagination, your creativity, and a little bit of your ego. This course will  more...

Writing Your Life Story Record the events and people of your life. This course is designed to help the beginning writer to combine facts, any records (pertinent for sharing, and recording) and memories together in a fashion that is both enjoyable and easy to read.  more...

How to Write Your Life Story Bring memories and facts of the past together for current and future generations This program is designed with helping the beginning writer to aptly combine the facts, any records (pertinent for sharing, recording) and memories together in a fashion that is both enjoyable and easy to read. Emphasis of this course is to write with clarity, continuity and in a manner that bring the events and  more...

Basic Internet Specialist Certificate ...people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...t automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...t automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...that will build web pages for you. Well, this is what two people have written the author of these lessons. These are representative of many similar emails that have been received: Mat from Idaho writes "I want to thank you for these great lessons. It has proved to be one of the great assets for the building of our page. I started using composer originally and have recently switched to  more...

Theorists and Instruction Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.  more...

Expert Certificate Course in Medical Coding ...nd skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical coding is the  more...

Medical Terminology Training ...d skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

Writing User Guides ...people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new  more...

Travel Careers Training Programs We offer a five course program that is designed to get you working in the travel industry within 6 months. This proven program has worked for thousands of people for the past 12 years. Take a look at our outline.....and let the learning begin!  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...ters to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you can. You will learn what makes a computer tick, what each part does, how it all fits together. Want to know how hard drives work? Want to know what is inside a CPU? Want to know what is  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

Balancing Work and Family ...people must work in order to live, it is family that makes life worth living, and ita ™s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction. IMPORTANT NOTE:  more...

Closing the Sale ...people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Coaching and Counseling ...ven being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies situations in which coaching and counseling are necessary, guides you in planning the  more...

How To Master Personal And Family ...ow most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss  more...

Managing Negative People ...people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into positivity. IMPORTANT  more...

Motivating Employees ...ss and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in  more...

Providing Effective Feedback ...people have good intentions to provide helpful feedback, but don ™t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE:  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Appreciating Personality Differences ...people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about  more...

Brilliant Business Writing and Communication ...ve. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to  more...

How to Build And Maintain Rapport With Your Clients ...rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something  more...

Boost Your Self-Confidence And Enjoy Selling Success ...ling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own attitude and self-confidence in the selling  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ... sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

Better Public Speaking- A Low Stress Approach ...ses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the power to interest, to inspire, to lead if we present ourselves effectively. Much of that opportunity  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...hs with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with goto.com the most popular of the pay-for click search engines to achieve the fullest, optimum results. Buying targeted traffic is here to stay and is a highly  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...u will amass more business knowledge in 8 weeks than most people accumulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they  more...

5S TRAINING ...people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take  more...

Providing Excellent Customer Service in a Multicultural Environment ...people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help  more...

Defensive Driving ... is driving a vehicle on public roads. That`s right. More people die, by far, every year on and off work in their cars than while doing anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into  more...

Flash I: Mastering the Tools ...ork and you will be provided with insights into how other people are using the course skills. You will be astounded by how much you will be able to learn from other students and from your expert instructor. Due to the skills that you will be learning, you will be able to take your online business to the next level, you will be much more employable in today's job market, and you will receive a  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Comprehensive Leadership Training ... it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid people in any organization. It is a well known fact that effective leaders make  more...

Copyright Law Basics & Workplace Activities ...eb sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol ©, but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional  more...

Crystal Reports 8 ...is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create and customize reports that will be useful and informative using Crystal Reports 8. The student will learn how to configure, develop, and run a variety of reports in different reporting  more...

Doing Business in China ...ls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China,  more...

Employment Closure Training & Certification Program ...ons. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and benefit laws such as COBRA, HIPAA, FMLA, ADA, USERRA,  more...

Green Driving Techniques ...g, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas prices may fall, there are long-term environmental reasons why we cannot continue to be as wasteful as in the past. In this  more...

Introduction to Writing Speeches and Presentations ... on how to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one effective. Also, it  more...

Learning to Avoid Questionable Interview Questions ...t employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of  more...

Listening Skills for the Workplace ...of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors,  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...p you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people  more...

Monitor And Manage Performance ...fective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

Sales Management Strategies & Tactics ... the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales Management? book, in a week. The pages which are of more  more...

SalesPlus ...people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the  more...

The Art of Active Listening ...people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Doing Business in India ...ls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of  more...

Essential Spanish ...her: at work, or in business relationships, or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how  more...

Learn Grammar the Easy Way (Part 1) ...people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) ...effect and affect cause many sentence errors. Many times, people will select the wrong word. Also, errors in subject-verb agreement are common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the reader. In this course we?ll take a look at common word  more...

CompTIA A+ 2009 ...and operating systems. A+ certification ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering alternative validation paths for specific job scenarios, QuickCert?s A+ training course gives individuals the ability to grow their careers in a certain area, and employers  more...

Financial Management in Organizations ...People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Financial Management in  more...

Working with Difficult People ...identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some new approaches.As an extra  more...

Mastering Presentation Skills for the Workplace ...people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading Generations X and Next ...lopment. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X  more...

Recognizing a Leader ...people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Leading by Enabling ...e. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building  more...

Leadership and Change ...people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence,  more...

Succession Planning Overview ...people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing for High Performance ...he necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based  more...

Tomorrow s Managers Competencies ...ffective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills, learn how to get buy-in,  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Managing as Coach and Counselor ... In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your  more...

Managing as Project Champion ...th project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those involved in an important development effort? You must be equipped to teach, support, let go, and get out of the way You must also be a skillful negotiator, as well as a person who empowers others to solve their thorniest problems. To lead a  more...

A Primer for Ensuring Accountability ...oaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the opportunity to do some soul searching. How accountable are you?  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

The Pharmaceutical Industry Overview Version 2 ...people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and  more...

Assessing Performance Continuously ...fully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in ineffective appraisal. In fact, this blinkered approach is responsible for many of the negative experiences that many workers have of appraisal. This course is  more...

Hiring Temporary Contingent Employees ...people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how temporary workers are different from core  more...