Online People eLearning - Training Resources

Theorists and Instruction Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.  more...

Brilliant Business Writing and Communication ...ve. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical  more...

How to Build And Maintain Rapport With Your Clients ...rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something  more...

Boost Your Self-Confidence And Enjoy Selling Success ...ling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own attitude and self-confidence in the selling  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ... sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar  more...

Flash I: Mastering the Tools ...ork and you will be provided with insights into how other people are using the course skills. You will be astounded by how much you will be able to learn from other students and from your expert instructor. Due to the skills that you will be learning, you will be able to take your online business to the next level, you will be much more employable in today's job market, and you will receive a  more...

Essential Spanish ...her: at work, or in business relationships, or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how  more...

Learn Grammar the Easy Way (Part 1) ...people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) ...effect and affect cause many sentence errors. Many times, people will select the wrong word. Also, errors in subject-verb agreement are common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the reader. In this course we?ll take a look at common word  more...

CompTIA A+ 2009 ...and operating systems. A+ certification ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering alternative validation paths for specific job scenarios, QuickCert?s A+ training course gives individuals the ability to grow their careers in a certain area, and employers  more...

Writing Your Life Story Record the events and people of your life. This course is designed to help the beginning writer to combine facts, any records (pertinent for sharing, and recording) and memories together in a fashion that is both enjoyable and easy to read.  more...

Writing User Guides ...people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...p you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...u will amass more business knowledge in 8 weeks than most people accumulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

The Art of Active Listening ...people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a  more...

Social and Emotional Learning ...teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information on the concept of Emotional Intelligence and how it affects the learning and basic functioning. Participants will understand the connection between  more...

Sales Management Strategies & Tactics ... the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales Management? book, in a week. The pages which are of more  more...

SalesPlus ...people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the  more...

Providing Effective Feedback ...people have good intentions to provide helpful feedback, but don t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE: INTERNET  more...

Providing Excellent Customer Service in a Multicultural Environment ...people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...t automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right  more...

Motivating Employees ...ss and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in  more...

Monitor And Manage Performance ...fective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping  more...

Medical Terminology Training ...d skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program  more...

Learning to Avoid Questionable Interview Questions ...t employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of  more...

Listening Skills for the Workplace ...of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors,  more...

Introduction to Writing Speeches and Presentations ... on how to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one effective. Also, it  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

How to Write Your Life Story Bring memories and facts of the past together for current and future generations This program is designed with helping the beginning writer to aptly combine the facts, any records (pertinent for sharing, recording) and memories together in a fashion that is both enjoyable and easy to read. Emphasis of this course is to write with clarity, continuity and in a manner that bring the events and  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...that will build web pages for you. Well, this is what two people have written the author of these lessons. These are representative of many similar emails that have been received: Mat from Idaho writes "I want to thank you for these great lessons. It has proved to be one of the great assets for the building of our page. I started using composer originally and have recently switched to  more...

How To Master Time Management This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...hs with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with goto.com the most popular of the pay-for click search engines to achieve the fullest, optimum results. Buying targeted traffic is here to stay and is a highly  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...t automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand  more...

Green Driving Techniques ...g, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas prices may fall, there are long-term environmental reasons why we cannot continue to be as wasteful as in the past. In this  more...

Expert Certificate Course in Medical Billing ... a vital role in the provision of healthcare insurance to people across the country. They process bills for examinations and treatments, and prepare them for entry in insurance company records. This course will prepare you for a career in this challenging profession. Course work is presented in a modular format and will focus on medical billing techniques and the preparation of claims.  more...

Doing Business in China ...ce calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China,  more...

Employment Closure Training & Certification Program ...ons. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and benefit laws such as COBRA, HIPAA, FMLA, ADA, USERRA,  more...

Doing Business in India ...ce calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of  more...

Defensive Driving ... is driving a vehicle on public roads. That`s right. More people die, by far, every year on and off work in their cars than while doing anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into  more...

Crystal Reports 8 ...is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create and customize reports that will be useful and informative using Crystal Reports 8. The student will learn how to configure, develop, and run a variety of reports in different reporting  more...

Copyright Law Basics & Workplace Activities ...eb sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos,  more...

Comprehensive Medical Coding Training ...nd skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical coding is the  more...

Comprehensive Leadership Training ... it a wide-ranging base. This course is meant for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid people in any organization. It is a well known fact that effective leaders make  more...

Build Your Own BIZ(tm) - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Better Public Speaking- A Low Stress Approach ...ses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the power to interest, to inspire, to lead if we present ourselves effectively. Much of that opportunity  more...

Basic Internet Specialist Certificate ...people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and  more...

Accounting In An Hour Whether you re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

5S TRAINING ...people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

Closing the Sale ...people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Balancing Work and Family ...people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction. IMPORTANT NOTE: INTERNET  more...

Coaching and Counseling ...ven being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies situations in which coaching and counseling are necessary, guides you in planning the  more...

How To Master Personal And Family ...ow most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss  more...

Managing Negative People ...people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into positivity. IMPORTANT  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Appreciating Personality Differences ...people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others  more...

Travel Careers Training Programs We offer a five course program that is designed to get you working in the travel industry within 6 months. This proven program has worked for thousands of people for the past 12 years. Take a look at our outline.....and let the learning begin!  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Sales Math 101 Developing a Sales Plan for Success ...uld, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that will help you--Sales Professional, Inc.--make the most of each  more...

Improving Your Image ...people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This  more...

Views on Organizational Change ...and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set out on a journey of change. "Views on Organizational Change" gives you an insight into the basic principles that drive change. You also gain an understanding of the factors that impact on  more...

Your Time and You ... you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to consider the activities that currently take up most  more...

Developing Excellent Time Management Habits ...f technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by the amount of paperwork that crosses our desks, or the number of e-mails that appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this,  more...

Risk Strategies The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...

Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

The Foundations of Creativity and Innovation ...ativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it?As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of  more...

Generating Creative and Innovative Ideas ...people innately creative, or is this a skill that some learn, and others don't?If you have ever watched children at play, it's easy to conclude that all people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever the reason, it's important that you  more...

Get Your Career on the Fast Track ...e fathers went to work, worked hard, and got ahead. These people were your role models, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business environment. You will learn about yourself and how to work  more...

Managing the Change Process Picture the scene. You've just started a new job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same  more...

The Pharmaceutical Industry Overview Version 2 ...people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and  more...

Assessing Performance Continuously ...essfully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in ineffective appraisal. In fact, this blinkered approach is responsible for many of the negative experiences that many workers have of appraisal. This course is  more...

Emotions Mindsets and Coaching ...uccess depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate  more...

Facilitative Fundamentals Tools and Techniques ...people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style  more...

Facilitating Meetings and Work Groups ...eeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying  more...

Facilitative Leadership ...organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a  more...

Hiring Temporary Contingent Employees ...people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how temporary workers are different from core  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Developing Career Plans for Your Technical Professionals ...u. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly  more...

Developing Customer Satisfaction Surveys ...people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a  more...

Call Center Customer Service ...Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment.  more...

Inbound Call Centers People Management ...ourse will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building  more...

Working with Internal Customers ...llow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they  more...

Identifying Your Customers Expectations ...o pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility  more...

Leading a Customer-focused Team ...e quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Overcoming Difficult Service Situations ...ents. Admitting mistakes is an easy concept, but for most people, it's not so easy to do. This training adds just enough sugar to make the medicine go down, helps us let go of our egos or our fear of being wrong, and accept responsibility for errors. Though it's not appropriate to tell a customer to "chill out", there are some easy to use tactics to cool down the angry client. You'll explore  more...

The Call Center Industry ...people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

The Impact of Culture on Communication ...fs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value  more...

The Art of Global Communication ...hat communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of  more...

Difficult People in the Workplace Environment ...ho drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll  more...

How to Work with Aggressive People ...s you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the  more...

How to Work with Negative People and Procrastinators ...people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or  more...

How to Work with Arrogant and Duplicitous People In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned  more...

Diagnosing and Planning ...ization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning implementation--the resources and budget  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Optimizing E-mail at Work ...ecause of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide  more...

Defining Emotional Intelligence Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...

Emotional Intelligence and Teamwork ...ly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team leader, his response was, "You need  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Crafting Deals ...about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about  more...

Connecting and Communicating ...r not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie  more...

The Dynamics of Interacting ...people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you  more...

Negotiating Inclusively ... ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this  more...

Experiencing Anger ...people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other  more...

Effective Intercultural Relationships ...fortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Etiquette at the Business Meeting ... know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the business meeting. In this course, you'll learn the proper conduct  more...

The Mechanics of Communicating Effectively ... given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words  more...

Workplace Communication Skills ...nication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the  more...

Communicating for Results ...people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow,  more...

Communicating for Contacts ...that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large  more...

Avoiding Grammatical Errors in Business Writing ...s terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you  more...

Writing to Reach the Audience ... their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Participating Effectively in a Business Meeting ...people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Pursuing Successful Lifelong Learning ...ds that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out  more...

Creating Change Gaining Allies "If you scratch my back, I'll scratch yours." Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people  more...

The Fundamentals of Effective Thinking ...e counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely intuitive tendencies manifest themselves in problem-solving mind-sets and decision-making styles. Finally, you'll take the necessary steps to neutralize ineffective thinking habits and instead practice dynamic and results-oriented thinking strategies. The result?  more...

Analyzing Project Risk ...people enjoy risk, as evidenced by the popularity of extreme sports. However, in business, risk is less welcome or enjoyable. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules and budgets. To help in this effort, "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition  more...

Project Scheduling ...people hear the words "project management," they think of schedules. Even though project management is much more than just scheduling, one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and outputs of  more...

Transitioning into a Project Management Role ...people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Leading High-performance Virtual Teams ...irtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses some of the primary concerns managers, team leaders, and team members have about virtual teams: building teamwork to create synergy and to banish feelings of isolation, selecting  more...

Accessing Exchange Server 2007 Remotely ...s now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full  more...

Six Sigma Projects and Project Teams ...people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Six Sigma Team Leadership ...achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator,  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Analyzing Process Capability ...apability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six  more...

HR s Strategic Role in the Organization HRCI SPHR ...ffectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals.  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...rld, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in  more...

The Reasons Why Diversity Matters ...ckground, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are  more...

Succession Planning Overview ...people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing for High Performance ...he necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based  more...

Tomorrow s Managers Competencies ...ffective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills, learn how to get buy-in,  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Managing as Coach and Counselor ... In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your  more...

Managing as Project Champion ...th project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those involved in an important development effort? You must be equipped to teach, support, let go, and get out of the way You must also be a skillful negotiator, as well as a person who empowers others to solve their thorniest problems. To lead a  more...

A Primer for Ensuring Accountability ...oaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the opportunity to do some soul searching. How accountable are you?  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Business Execution in Action .... All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading Generations X and Next ...lopment. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X  more...

Recognizing a Leader ...people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Leading by Enabling ...e. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building  more...

Leadership and Change ...people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence,  more...

Being a Knowledge Activist ...wledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn about knowledge management. The final step is to take what you've learned  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...rise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first three  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...rise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 70402) and the first two  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...rise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...rise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), and Administering Microsoft Windows NT 4.0 (courses 71401 and 71402). T otal  more...

C Programming - Part 3 ...ms engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a  more...

C Programming - Part 2 ...ms engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a  more...

C Programming - Part 1 ...ms engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system-level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a  more...

C Programming - Part 4 ...gineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language  more...

C Programming - Part 3 ...gineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language  more...

C Programming - Part 2 ...gineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language  more...

C Programming - Part 1 ...gineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language  more...

Lotus Notes R5 Calendaring and Scheduling ... Invitation calendar entry. Display the responses of the people invited to a meeting. Reschedule a meeting to a new date. Specify your free time schedule. Provide specific users access to your free time schedule. Accept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change of date for a  more...

Lotus Notes R5 Calendaring and Scheduling ... Invitation calendar entry. Display the responses of the people invited to a meeting. Reschedule a meeting to a new date. Specify your free time schedule. Provide specific users access to your free time schedule. Accept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change of date for a  more...

Outlook 2000 Expert User ...blic folders and Net Folders. Grant permissions to other people to access a Tasks folder. Delegate access to a private folder to another person. To gain access to another person's private folder. Open an item in a public folder. Publish a Net folder to share a Calendar across the Internet and grant permission to users. Subscribe to a Net Folder. Identify the different types of standard  more...

Outlook 2000 Proficient User ...This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...C for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain the improvements made to a process. Evaluate success of the improvement effort. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that  more...

C Programming - Part 4 ...ms engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a  more...

C Foundation for Non-C Programmers - Part 1 ...tems programmers, and software engineers are the types of people who would benefit from this course. Students should be experienced in at least one structured (not C) programming language, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited  more...

C Foundation for Non-C Programmers - Part 2 ...tems programmers, and software engineers are the types of people who would benefit from this course. Students should be experienced in at least one structured (not C) programming language, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited  more...

Process and Function Modeling ...ments during the application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the  more...

Object Analysis Design Requirements Analysis ... object oriented application development lifecycle. These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students will benefit from a basic understanding of object technology principles. This course supplements Oracle8 courses and Oracle Designer/2000 R2: Modeling Object  more...

Object Analysis Design Design Implementation ... object oriented application development lifecycle. These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and supplements our Oracle8 courses and Oracle Designer/2000 R2: Modeling Object Types (course 60421). Participants should have taken the first part of this series, Object  more...

Windows 2000 Professional Advanced User ...odify the properties of Internet Explorer; and search for people and Web pages on the Internet. L earn To: Add new hardware and applications. Customize the desktop, the Start menu and toolbars in Windows 2000. Identify the advanced features of Windows 2000. Modify the properties of Internet Explorer. Search for people and Web pages on the Internet. C ontent Emphasis  more...

Lotus Domino R5 System Admin Part 9 Managing a Notes Domino Env ... functions. Identify the option in the Tools pane of the People & Groups tabbed pane that will be used in a specified scenario. Identify the option in the Tools pane of the Files tabbed pane that will be used in a specified scenario. Identify the options in the Tools pane of the Server tabbed pane that perform specific functions. Match the options in the Tools pane of the Messaging tabbed  more...

Employee Performance Series The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

International Business Essentials The Global Business Environment ..., how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in  more...

Diversity Managing Diversity in the Workplace ...earn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by using the lens model. Identify the three levels of culture as defined by Schein. Identify  more...

Strategic Sales Gaining Access to the Executives ...xecutive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2  more...

Strategic Sales Building the Executive Relationship ...xecutive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2  more...

Strategic Sales Developing Executive Proposals ...xecutive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and coaching recently appointed senior sales people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2  more...

PowerPoint XP Curriculum ...nvironment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or  more...

PowerPoint XP Proficient User ...nvironment will benefit from these courses, as will sales people. Learners should be computer literate and work in a people-centric environment They should be involved with customers, groups or teams to the extent that they may be called upon to make a presentation on a topic. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or  more...

PowerPoint XP Expert User ...nvironment will benefit from these courses, as will sales people. Learners should have knowledge of either Microsoft Office 97 or 2000 programs and be familiar with PowerPoint and working with presentations. It is recommended that learners complete courses 74040 PowerPoint 2002 Fundamentals and 74041 PowerPoint 2002 Proficient User courses, or have equivalent experience, before taking this  more...

Self Development Positively Influencing Others ... and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To  more...

Time Management Overcoming Challenges ...rogram covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing  more...

Windows XP Professional User Curriculum ...stem. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from this curriculum. This curriculum assumes that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the latest Windows. Learners  more...

Windows XP Prof User Fundamentals ...stem. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the latest Windows. Learners will  more...

Windows XP Prof Advanced User ...stem. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the latest Windows. The Microsoft  more...

Windows Server 2003 Planning Active Directory Part 3 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...

Publisher 2003 ... 2003 is desktop publishing software that is designed for people who need to produce professional-looking publications easily. This course teaches how to create publications and how to create a personal information set. It also covers how to create text boxes, insert pictures, and add pages. Learn To To identify options in the New Publication task pane.  more...

i-Net Certification Curriculum ...anet technologies. This certification is intended to help people enter the Intranet industry and get jobs in Internet infrustructure, services and Web-related application development areas. Subjects covered include Internet basics and clients, development, networking, Internet security and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part  more...

i-Net Part 1 Internet Basics Infrastructure ... Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or  more...

i-Net Part 2 Servers Clients Performance ... Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or  more...

i-Net Part 3 Web Site Development ... Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or  more...

i-Net Part 4 Security Business Concepts ... Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or  more...

Business Travel Safety Safety Measures for Travelers ... Overcome travel barriers for disabled people. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Travel Safety for Women  more...

Creativity Innovation Fostering a Ceative Environment ...form a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of recruiting creative individuals.  more...

Database Technologies Relational Database Fundamentals ...nd associate programmer/analysts are some of the types of people who would benefit from this course. This course is intended for people who are relatively new to the world of corporate IT and databases. They will most likely either be new to the workforce or have recently been assigned new duties that require them to learn basic SQL and relational database skills. Students should have at least  more...

Database Technologies Introduction to SQL The second in a two-part series, this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation  more...

Economics The Principles of Economics ... discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and Private Goods.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ... Identify the factor that connects people in a culture. Identify advantages of using the cultural network to distribute information. Use the cultural network to your advantage. Identify disadvantages of using the cultural network. Avoid disadvantages of using the cultural network.  more...

Communicating w Difficult People Working with Difficult Employees ...People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Communicating w Difficult People Handling Difficult Co-Workers ...People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the  more...

Communicating w Difficult People Communicating with Your Manager ...People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback.  more...

Excellence in Service Communicating With Customers Virtually In Excellence in Service: Communicating with Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Interviewing Skills Laws Governing the Interview Process ...Opportunity laws. Understand employment laws concerning people with disabilities and immigration. Understand how to conduct legal interviews. Audience: The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team leaders, human resource staff, team leaders,  more...

Decision Making Problem Solving Decision Making Fundamentals ...at are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options in a variety of situations. Address employee groupthink. Identify the  more...

Six Sigma Deploying Six Sigma ...ing assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines for Six Sigma projects. Identify steps for choosing a Six  more...

Employee Performance Managing Difficult People ...People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date  more...

Essentials of Management Negotiating Skills ...dience This course is for managers, supervisors, sales people, and others who need to develop their negotiation and persuasion skills for required business ends. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 3 hours Objectives  more...

Essentials of Management Succeeding as a New Manager ...evelop your own management style, and what to expect when people learn that you are a new manager. Unit 2: Making a Positive First Impression (0.5 - 1 hour) Conduct a successful first meeting with your employees. Cover the four appropriate topics when discussing expectations with your employees. Respond correctly when you  more...

Change Management Adapting to Change ...se to change. List three reactions people have to change. List three common responses to the endings phase of transition. Identify people's needs during the endings phase of transition. Apply strategies to help manage the endings phase of transition. Simulation Overview:  more...

Publisher 2002 ...is desktop publishing software that a a s designed for people who need to produce professional-looking publications easily. The course teaches how to create publications from a design, from a template, and also how to create simple publications from scratch. It also covers how to create text boxes and pictures and how to insert pages. Learn To Identify  more...

Managing Change Managing Yourself Through Change ... new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you will learn how to manage the new beginnings phase and what guidelines you should follow when communicating during this phase. Learn To Identify the three types of personal change profiles. Identify  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...s including crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations.  more...

Team Participation Resolving Conflict in Teams ... with Don Hamilton and Barbara Connor to discuss how many people Icon should send to an upcoming sales conference. The three of you have already agreed that the District Sales Managers should attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour) Apply the eight  more...

Brand Management Fundamentals of Brand Management ...ccessful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether to leave the brand unchanged, change the brand name, or discontinue it entirely. This is the first meeting of the team that consists of Marcus Robinson and Amy Johnson. You are responsible for ensuring  more...

Communicating with Difficult People Series The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired  more...

Achieving Success Without Authority Focusing on Results ...tify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Differentiate between high and low self-esteem. Identify a strategy to beat procrastination. Identify key characteristics of motivated people.  more...

Business Etiquette Communicating in Today s Workplace ...iquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for becoming a good conversationalist. Identify the actions you can  more...

Advanced Business Comm Enhancing the Comm Message ...ssages. To identify guidelines for communicating with people of other cultures. To identify considerations for writing effective press releases. To identify considerations for effective handling of press conferences. To identify guidelines for preparing for a media interview. Audience This course is aimed at any employee who wishes to attain a higher professional level of  more...

Executive Level Leadership Leadership Communication ... In this simulation, you will meet with several groups of people, including your subordinates, your peers, and your superiors. Your subordinates are Tracy Carradine, Monica Washington, and Greg Baldwin. Your peers are and Ron Spear and Mildred Parcells. Your superiors are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information and implement the  more...

Windows Server 2003 Planning Active Directory Part 1 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...

Windows Server 2003 Planning Active Directory Part 1 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...

Windows Server 2003 Planning Active Directory Part 2 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...

Windows Server 2003 Planning Active Directory Part 2 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...

Windows Server 2003 Planning Active Directory Part 3 ...ge, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network  more...