People Telephone Seminars

Voyage to Discovery: Using Interview and Witness Behavioral Analysis ...gators, experts, and members of law enforcement meet with people to obtain information to assist in determinations of proximate cause, criminal responsibility, perceptions, recollections and damages. Self-interest and defensiveness provide challenges to information gathering. If the person being interviewed is under oath or on the stand and if, in particular they have dissimilar goals; the  more...

Voyage to Discovery: Using Interview and Witness Behavioral Analysis ...gators, experts, and members of law enforcement meet with people to obtain information to assist in determinations of proximate cause, criminal responsibility, perceptions, recollections and damages. Self-interest and defensiveness provide challenges to information gathering. If the person being interviewed is under oath or on the stand and if, in particular they have dissimilar goals; the  more...

Resolving Corporate and Construction Disputes with Collaborative Law ...people are looking for ways to cut costs. One budget item that can be substantially reduced is the expense associated with litigation. Corporations can cut overhead and construction companies can avoid unnecessary project delays by getting disputes resolved quickly and economically outside of the courthouse. Litigation involves more than legal fees; there are also costs related to the  more...

Best Practices in Networking and Referral Generation .... Learn to design your networking plan and find the right people, organizations, and programs to benefit your goals. Learn techniques to create an effective elevator speech and build long-term business relationships. Discover how to use the Internet including social media, blogs, website development, emails, cell phones, videos, and other technologies to effectively build your network.  more...

Best Practices in Networking and Referral Generation .... Learn to design your networking plan and find the right people, organizations, and programs to benefit your goals. Learn techniques to create an effective elevator speech and build long-term business relationships. Discover how to use the Internet including social media, blogs, website development, emails, cell phones, videos, and other technologies to effectively build your network.  more...

Section 199 Deduction for Qualified Construction Activities Income ...sAs IRC 199 was billed as a manufacturing incentive, most people associate the IRC 199 domestic production deduction with manufacturing activities. However, the deduction, by its own terms, expressly applies to the construction and real estate development industries. As the phase-in of the deduction became complete in tax years beginning in 2010, construction contractors may be eligible for the  more...

Show Me the Money: Determining Return on Investment for People, Projects and Programs ...r organizations want to see value for investments made in people, projects and programs. This value, more than ever before, is defined in terms of return on investment. Until you can produce solid, verifiable numbers that prove the worth of investments, you may never gain the respect and leverage necessary to keep your processes moving forward. But to report ROI in isolation of other measures  more...

Developing a School Wellness Program ...ady overweight or obese -- that's nearly 25 million young people. - Disappearing recess: Nearly one-third of elementary schools do not schedule recess on a regular basis. - Less physical education: 92% of elementary schools do not have daily physical education classes year-round. About 1/3 of high school students take daily physical education classes. - Unregulated nutrition: Foods offered  more...

How to Sell to the U.S. Government ...people want to sell their services and products to the federal government but find the process confusing and filled with dead ends and frustration. Competitors are winning contracts but it can seem impossible to get through to decision makers, or valuable time and resources are wasted responding to bids that fail. This live audio conference demystifies the federal contracting process and  more...

How to Revitalize an Impoverished Neighborhood: Thirty Years of Successful Green Urbanism ...people how to turn around neighborhoods without removing the poor, and to create a 'shared revitalization' that is a great place to live, work, and play using new urbanism and green planning purposes. He will teach to recycle buildings that embraces historic preservation and green planning principles. He will teach traffic calming techniques of how to turn one-way streets into two-way as a way  more...

How to Develop an Effective Mentoring Program ...sses believe that mentoring consists of just 'putting two people together'- this is not accurate. Without proper planning and staffing, mentoring programs are bound to fail. This live audio conference demystifies workplace mentoring by focusing on specific tasks described in 'mentoring best practices.' Addressed in chronological order, the tasks are: planning, recruiting, screening, training,  more...

Cold Calling Tips and Scripts ...here is only one thing to do to make more sales. SEE more people. Steve Schiffman has been teaching sales people the techniques of setting face-to-face appointments for the past 35 years. Perhaps there has been no more difficult time in selling now, when no one is buying. The economy has changed the rules, and sales people who never before had to make an appointment need to learn these skills  more...

How to Use LinkedIn as the Best Sales Tool Ever Invented ...rking platform with more than 70,000,000 users. Many salespeople are looking for ways to increase their prospecting and sales effectiveness by using social networking tools. In a more competitive and fast-paced sales environment, it's becoming harder to connect with quality prospects and sales opportunities. LinkedIn is a tremendous business development, sales management and revenue generation  more...

Dynamic E-Discovery Tips for Paralegals ...ts, the 'case managers' during discovery, are perhaps the people most dramatically impacted by the way electronic discovery continues to change case workflow, yet many paralegals and other legal professionals remain unprepared to thoroughly manage it. This audio conference introduces you to e-discovery basics and helps you understand the complexities and pitfalls of e-discovery projects large  more...

Using Human Capital Analytics to Maximize the Value of Your Workforce ...people make to the bottom line is a critical issue for organizations, and analytics are the key to those insights. The challenge is using analytics to understand where making a change would improve engagement and performance. This audio conference addresses how to integrate the business and HR perspectives when conducting human capital analytics, how to create business value from the analysis  more...

HR Budgeting Fundamentals: Translate Your Goals into Revenue Terms ...professionals have had to learn budgeting skills. Most HR people did not go to school to be financial gurus and learning to properly budget for people-related expenses is a foreign language. However, if you truly want a seat at the table you must learn to appropriately forecast and plan for the most important assets: the human assets in your organization. This audio conference will cover the  more...

Commercial Landlord Tenant Law in California BenefitsToday's leasing environment in California is extremely challenging. Unemployment remains at its highest level in recent history, credit is tight and many commercial properties are under water. Nobody is sure what the future holds and this keeps a lot of people on the sidelines. This audio conference is geared to help you understand the current market dynamics, what kind of deals are  more...

Impact of Health Care Reform on Elder Law BenefitsThis teleconference will teach you how the recent health care act will affect seniors and persons with disabilities. President Obama signed into law, in March of this year, the Patient Protection and Affordability Act of 2010 and the Health Care and Education Reconciliation Act of 2010. These together are referred to as the Affordability Care Act. This act makes changes to Medicaid and  more...

Utilizing Data in Microsoft Access ...confusion surrounding Microsoft Access to the extent that people question whether it should even be used in a large organization. What we've found is that it is very appropriate for a large number of environments and situations. Just like any technology, it's a matter of understanding its strengths and weaknesses. Organizations that understand these issues help information workers through  more...

Implications of the Michigan Budget Shortfall ...n Michigan's quality of life and future development. Most people do not understand how Michigan's economy works and how it relates to the State Budget process. This teleconference will help shed some light on what economic factors go into the development of the state budget and the impact the current recession and budget shortfall is having on the citizens of Michigan. The teleconference will  more...

Strategies to Utilize Web 2.0 ...mmunication and as a new tool to enhance productivity and people management strategies. Whether you're new to social media or just trying to figure out how to apply it to human resources, this teleconference will provide you with the foundation you need to begin using Web 2.0 to achieve your business objectives. This teleconference is designed for human resource managers, benefits and payroll  more...

Medical Records 101: Responding to Requests for Patient Information ... know about the extent of patient information disclosure, people and parties authorized to receive patient health information, and anticipated issues with electronic and computerized patient information. You will learn about the legal authority for release of patient information, electronic record pitfalls (including potential corporate liability issues in medical malpractice cases), HIPAA and  more...

ASTM Standard on Vapor Intrusion ...e who may advise and pursue enforcement against them, and people who prosecute and defend environmental litigation arising from vapor intrusion situations. Learning Objectives - You will be able to review toxic substances implicated in vapor intrusion. - You will be able to explain remedial methods. - You will be able to describe federal and state approaches. - You will be able to discuss  more...

Not in My Backyard (NIMBY): Overcoming Development Resistance ...me environmental movements, smart growth, anti-sprawl and people who said 'not in my backyard.' Because a politician who annoys enough people will be voted out of office, public officials started listening to them - and the process of deciding who gets to build what, where, was politicized. Today, land use decisions are political decisions. If a contentious development plan is to overcome  more...

Techniques to Prepare for Difficult Employee Discussions ... We'll discuss the rules of workplace engagement, holding people accountable for their actions and treating adults like adults - all while shifting responsibility for individual improvement away from the company and back to the employee - where it belongs in the first place. More important, we'll develop a structured model and framework that will allow you deliver even the most difficult  more...

The Fundamentals of Estate Planning for Pets ...s are an important part of the lives of many individuals. People own pets for a variety of reasons - they love animals, they enjoy the companionship and they enjoy receiving unconditional love. On many occasions, pets have supplanted children in people's lives. Planning for these companions requires a comprehensive look at the various opportunities and techniques which are available to provide  more...

Payroll Tax Pitfalls: Preventing IRS Penalties and Personal Liability for Late Payments ...thhold and remit payroll taxes to the federal government. People responsible for fulfilling a company's payroll tax obligations often do not realize the substantial penalties that can be imposed by the IRS against the company when payroll taxes are not timely deposited or paid at all. Additionally, in certain situations, officers and employees can be held personally liable for past due payroll  more...

Commercial Foreclosure Due Diligence Checklist: What to Do Before, During and After Foreclosure ...may file for bankruptcy at any time. And as more and more people are looking for ways to profit from the commercial real estate downturn, potential buyers may be interested in the loan or the property. This teleconference will help all parties - the lender, the borrower and the potential buyer - understand the issues that exist at each stage of the process. The advantages and disadvantages of  more...

De-Escalation Tactics When Responding to Individuals with Mental Illnesses BenefitsBecause officers have to protect their own safety as well as the safety of others, they often have limited time in which to establish a communication mode that minimizes risk of violence. Agitated individuals can often be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to 'set up' those being contained so that physical control  more...

How to Succeed at Selling to Difficult Customers BenefitsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and  more...

Current Issues in Cloud Computing: Is There Sun Behind Those Clouds? ...g up daily with new offerings. Yet, for all the hype, few people understand the technology nor the unique issues cloud computing poses - particularly when it comes to contracting with cloud companies. Many may be taking substantial risks without even knowing it. This teleconference will provide a thorough introduction to cloud computing technology and discuss the key commercial and legal issues  more...

Meeting Your Fiduciary Responsibilities Under ERISA ...oyee Retirement Income Security Act of 1974 requires that people managing the plan or investing plan assets become fiduciaries. You need to know when they might become an ERISA plan fiduciary. You must understand your legal obligations to plan participants and beneficiaries. This teleconference will provide you with an overview of the ERISA rules governing plan fiduciary conduct and the basic  more...

The Phone Bias: Learn to Use the Phone for Successful Prospecting and Client Contact ..., Dale Carnegie told us 'How to Win Friends and Influence People' by making face visits. But in those days we had to. Now we have choices. And now we have a few tools to help buyers buy. What we didn't realize was that buyers make decisions based on their own internal (and group) criteria, not necessarily on our solution or their needs. We can help them make better buying decisions and use the  more...

ADA Interaction with Addictions and Personal Habits ...nd alcoholics. The ADA was recently amended to allow more people to be protected and this teleconference will explain how the amendments affect those with addictions. There are also important exceptions to the ADA's protections and this program will help you know when the ADA is in play and when it is not. Not only will this teleconference cover the law, but it will also provide strategies for  more...

Strengthening Self-Esteem, Resilience and Body Image in Adolescents ...o understand body image development - how to engage young people in understanding that in the interest of boosting sales, advertisers purposefully increase viewers' dissatisfaction with themselves, and strategies to help bolster body-esteem and develop a healthy relationship to food. Recognizing that emotional resilience and strong self-esteem is essential to psychological well-being, we will  more...

Preparing for the Unexpected Departure of Key Employees: An Introduction to Replacement Planning ...g replacement plans in case of the disastrous loss of key people to death, disability, sudden resignation or the potential threatened loss in hostage-taking situations. Replacement planning is not the same thing as succession planning or talent management, though many organizational leaders confuse them. This teleconference helps you understand the key components of effective replacement  more...

Foreclosing on Real and Personal Property Collateral: What You Need to Know ...h a successful outcome. This teleconference will help the people responsible for loan workout and enforcement evaluate their positions and formulate and execute foreclosure plans for loans secured by both real and personal property. It will also touch on issues relating to resale of foreclosed property. Attorneys, presidents, vice presidents, credit and collections managers, loan officers,  more...

Best Practices in Commission Pay Plans ... in recruiting, directing, motivating and retaining sales people as a strong commission plan. This is critical because sales people are often highly paid, remote from headquarters and entrusted with customer relationships (very valuable assets). A properly designed commission plan clearly and personally communicates the strategy of the organization to resources that have direct impact on  more...

Health Insurance Basics For Employers ...people do not understand the basics of health insurance. This includes people new to the health insurance industry or new to interacting with the industry. It also includes people who have been in or interacting with the insurance industry for a while but never received adequate training. Attend this teleconference and come away with an understanding of the basics of health insurance for  more...

Buying and Selling Partnerships, LLCs and Other Similar Entities ...ligations of their equity owners. But oftentimes business people and their advisors structure and negotiate purchases and sales of equity interests in alternative entities using concepts from the corporate model. Failing to account for the differences between the corporate model and the alternative entity model may result in transaction documents that do not accurately reflect the parties'  more...

Promoting Wellness and Recovery of People With Mental Illness Through Strengths-Based, Person-Centered Practice ... - You will be able to define the purpose of working with people with mental illness. - You will be able to identify three critical concepts in strengths perspective. - You will be able to describe the six principles of strengths-based, persons-centered practice. - You will be able to explain seven core functions of strengths-based, person-centered practice. Social service directors, social  more...

Enterprise Resource Planning - Getting the Payback From Your ERP System BenefitsYou will get an overview of the planning hierarchy in world class businesses and how the planning process utilizes the ERP system. You will better understand the need for robust metrics and an accountability infrastructure, and will become more aware of the power the ERP discipline has in getting the most return for the effort invested. It will become apparent that there is a lot of  more...

Estate Planning for the Final Years of Life ...nal years of life. Ironically, this is the time when many people are confronted with their greatest challenges and most stressful experiences. This teleconference will cover why people need to plan, what they need to plan for and how to apply proven strategies for dealing with the final years of life. Thomas Day, a senior citizen himself, has spent more than 20 years helping people across the  more...

Dealing with Difficult Patients ...involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care institutions must have clear strategies for responding to difficult patients to minimize the inherent adverse impact. This teleconference will review best-practices of leading health care institutions and identify specific approaches to manage the outcomes  more...

Time and Territory Sales Management Techniques ...people from average performers? They focus on the quality of their efforts, instead of working countless hours, doing busy activities, and getting mediocre results. During this teleconference, you'll learn proven strategies to pre-plan your sales calls, develop a laser focus to dig deep, high and wide in your sales territory. You'll also learn how to gain access to key decision makers, qualify  more...

Creating a Powerful Capability Statement: Required Tool for Government Contracting Success ...people still use folders, flyers, brochures and line cards when trying to sell to government agencies and have found that all of these standard documents are ineffective because government agencies are now requiring a specific document called a Capability Statement. Some creative business people have used PowerPoint, CDs, mini-CDs, flash drives and DVDs to tell their story which are even bigger  more...

Finding, Qualifying & Closing Sales Leads nIt's getting harder and harder to find new prospects. Once you find them you may think you have a hot one, and suddenly the sale slips through your fingers. There is nothing more frustrating for professional sales people than to spin their wheels with unqualified leads. In this fast paced teleconference learn how to identify good leads, qualify those leads to find the top prospects and then use  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! ... do when you hear those replies. You'll get sales skills, people skills, life skills and marketing skills that will separate and elevate you from the competition. You will understand clearly how to bring a much larger share of your deals or projects to a positive solution. The teleconference will help to greatly ease the agony of dealing with the customer or person stuck in the hold position.  more...

Reducing Insulin Errors ...Americans now have diabetes, an increase of three million people in just two years. Diabetes is also one of the most common diagnoses seen in hospitalized patients. Moreover, insulin may be the preferred medication to manage glucose while patients are hospitalized. The Joint Commission of Accreditation of Healthcare Organizations and the Institute for Safe Medication Practice continue to  more...

What the New Ledbetter Pay Act Means for Employers nOn January 29, 2009, President Obama signed into law the Lilly Ledbetter Fair Pay Act of 2009, effectively changing the landscape of the statute of limitations for equal pay discrimination claims. The act greatly expands the amount of time that employees have to bring claims of discriminatory pay practices, which could have a substantial impact on employers. This teleconference will help the  more...

Overcome Your Competition: Stand Out in a Crowded Marketplace ...alification and not selling the proper value to the right people. If you are not starting your sales pursuits at the highest levels in the organization, your qualification process is suspect at best. Too many times sales professionals employ a bottom-up sales approach versus the top-down approach that has proven to be more effective. Even the best sales skills, or sales approach, even the quid  more...

Protecting Yourself From Client Violence nFew enter a helping profession, such as social work, anticipating that they may become targets of violence from the very individuals they want to help. However, evidence suggests that violence perpetrated by clients or their family members toward practitioners is increasing across settings. Such workers are facing increasing risks in their jobs because of the nature of their work; the  more...

Reclamation and Rehabilitation of Vacant Properties ...by demographics and consumer preferences. To deliver what people want, it's time to learn more about urban community building techniques. These can be applied across the transect from villages, suburbs and cities. Building community will be closely tied to building real estate value. This teleconference will help you prepare for making money as the real estate market begins to recover. n  more...