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People Management Training Seminars and Classes
From Serebra Learning Corporation
Inbound Call Centers People Management
 Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to more...
From Teach Me IT
Project Management Techniques
 ...as time management, cost management, risk management, and people management.
Describe the activity definition, sequencing, and duration estimating process
Describe the schedule development process and its techniques
Describe the schedule control and cost estimation processes
Describe the cost control process and its functions
Describe the risk identification and quantification process more...
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