Instructor Led Perception Training - Training Resources

Coaching For Performance ...methods and techniques available. Another is to break the perception that monetary rewards are the primary tool leaders have to maximize performance. Finally, there is one of our biggest fears in the workplace - coaching strong employees who rarely need performance coaching. We probably could get along quite nicely by smoothing over the small or infrequent issues with these employees but the  more...

customer services ...ervice on the telephone so that customers have a positive perception about your organization. Cope with stress so that you maintain a healthy level of work-related stress. Course Content Lesson 1: Understanding Customer Service Topic 1A: Describe Customer Service Topic 1B: Identify Customer Expectations Topic 1C: Commit Yourself to Providing Excellent Customer Service Lesson 2: Focusing on  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

MindSafety 'CHANGE YOUR MIND ABOUT SAFETY' Seminar with EDDIE WOODS Conducted as a powerful perception-changing presentation, and is an excellent 'intro' into the world of MindSafety. This event can also be supported by additional break-out 'insight' sessions covering specific topics the client may wish to focus on, such as Risk Perception or Manual Handling.  more...

The H-factor in Management ...oduct or services. Having a negative impact on customer perception. Costing your organization money. Using these criteria as a guideline, The H-factor in Management will help you identify potential targets. Often, this exploratory process will trigger ah, ha moments. Areas that may have long frustrated your organization, such as failure to follow procedures, improper documentation, or  more...

Support Representatiive Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

Prep Courses for Domain Specific Certifications with 100% job Guarantee. ...imate Risks Why Estimate Actuals versus estimates Reality perception Pessimistic vs. optimistic Initial Estimates and continuous iterative estimates Accurate vs. precision Work breakdown Mythical Man Month SLOC and Function Points Derive effort, time, cost, quality, reliability, performance and risk. Importance of Software Measurements and Estimates, Evaluating Estimation Methods and Tools,  more...

Prep Courses for Domain Specific Certifications with 100% job Guarantee. ...imate Risks Why Estimate Actuals versus estimates Reality perception Pessimistic vs. optimistic Initial Estimates and continuous iterative estimates Accurate vs. precision Work breakdown Mythical Man Month SLOC and Function Points Derive effort, time, cost, quality, reliability, performance and risk. Importance of Software Measurements and Estimates, Evaluating Estimation Methods and Tools,  more...

Fearless Presentations ...he #1 fear in America. And, right or wrong, people form a perception of who we are and what we represent by the confidence that we show when we speak. A person who can stand in front of a group, with poise and confidence, can immediately create the perception of competency. However, a person who is shy and timid in front of a group will have a tough time convincing his/ her audience that he/  more...

Public Speaking Secrets ...ay you want to say it. And, right or wrong, people form a perception of who we are and what we represent by the confidence that we show when we speak. A person who can stand in front of a group, with poise and confidence, can immediately create the perception of competency. This program helps speakers polish their presentation style so that they appear even more confident, poised, and in  more...

Derivatives By the end of the program, the participants shall be equipped with understanding pay-offs with various derivative positions in the market. Interpret derivative data to make some analogy of general investor perception. Relate derivatives to funds environment and understand some complex derivative products.  more...

NLP Practitioner Training 7 days ...those processes to create excellence. We all have our own perception of the world and everyone experiences this in their own unique way. When this is recognised and accepted communication becomes easier and by adapting to the different ways people process information we build better rapport, reduce frustration and stress. NLP is about modeling excellence, personal responsibility and freedom  more...

Facility Managment A Value-Added Function to Organisation ...rview of FM Facility management as a discipline Perception of Facility Management FM process in supporting Core Business Activities Typical Function of FM The FM trend and challenges 2. Basic Competencies for Facility Management Project Management Operation & Maintenance Leadership & Management Budgeting and Financial Evaluation Techniques  more...

THE MANAGEMENT IN VIEW OF CHOOSING AN ISO QUALITY COMMITMENT ...e obligations involved for a successful project. A clear perception and an honest investment characterise the project's success. Establish a confidential atmosphere, internally or externally, in mutual agreement in order to guarantee the completion of the project within the given time. Offer the associated evaluation indicators before decisions are made. Prerequisites Experience in  more...

CUSTOMER SERVICE ...r is vital. Every product/service is actually nothing but perception. It is what the customer sees it to be. The aphorism The customer is king still holds true. To this end, a company that wants to remain on cutting-edge effectiveness cannot underestimate the importance of excellent service delivery to the customer. The objective of great customer service is not just to get the customer to  more...

DiSC Behavioural Styles How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and  more...

Adventures in Attitude Empowerment begins with seeing the possibilities, not just the problems. It means changing our perspective on ourselves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and  more...

VC++ Unleashed ...equent series of operating systems completely changed the perception and usage of computers. From being seen as a tool for scientific research, computers are now been looked upon as a basic and house hold requirement. From its inception, Windows has never ceased to amaze the users and the programmers. Contrary to UNIX (and Linux) it has the reputation of being easy for users but difficult for  more...

Proper Delegation Isn t Dumping ...morale is the result on their end, and from the manager s perception, delegation just doesn t work. This module provides a practical understanding of what delegation really is, how to use it to save time, money resources, how to use it properly to build/develop people, and how to use it to be a leader who gets quicker, better results. Having a positive control system in place, to follow-up  more...

"How To Get Fired By Doing A Great Job" Keynote ...e on course to be terminated by the organization. Our own perception of job performance is only one of a variety of factors that go into job security and success. LEARNING OUTCOMES: The attendees should go back to the workplace and their personal lives with a clear understanding of the issues that could be putting them and their career in jeopardy. They will leave with the questions that they  more...

Transformational Thinking Program ...ral Thinking, PMI, CAF & OPV,Decisions & Choice Perception: Making Connections, Increasing Awareness, Nature of Change, Inside Out Change, Tension Differential Factor, Human Spirit,Principles Solution Thinking: Processes, Problem Solving, Linear vs. Lateral Approach, Problem Statements Human Relationships Mutual Trust & Respect, Power & Control-Differences,  more...

Give your business permission to soar - Break through the damaging effects of stress The effect that stress has on us depends on how we handle it. This class will discuss some of the triggers and physiology of stress and suggest tools to try to take those limiting blinders off your business. The class will focus on an organizing and central intelligence within each of us that can lift us beyond our problems and into a new  more...

Personality Development 10 Sessions of 2 Hrs. each will transform your personality for ever.The topics incluse Attitude, Perception, Persistence, Time Management, Team Work, Leadership, Communication, Public Speaking, Body Language etc. The sessions are interactive and humourous with lots of Role Plays, activities, Case studies and of course usual lectures.  more...