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From Serebra Learning Corporation
The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
more...
From Technical Presentations
Overhead Equipment. Cranes and Hoists
"Overhead Equipment" is for all operators of cranes, hoists, and other overhead equipment. This course will teach workers how to identify the basic components of a hoist and the importance of equipment inspections and how and when to perform them. Operators will learn how to observe load rating limits and how to operate cranes and hoists safely. Delivery formats include CD-ROM, LAN, WAN,
more...
"Overhead Equipment" is for all operators of cranes, hoists, and other overhead equipment. This course will teach workers how to identify the basic components of a hoist and the importance of equipment inspections and how and when to perform them. Operators will learn how to observe load rating limits and how to operate cranes and hoists safely. Delivery formats include CD-ROM, LAN, WAN,
more...
