Instructor Led Performance Training

J-STD-001 HAND SOLDERING - IPC CERTIFICATION -- A comprehensive, hands-on solder training and certification program based on the J-STD-001 book. This course gives companies and individuals all the knowledge they need to increase employee skills and performance. The course includes understanding the workmanship standards found in the J-STD-001 book and a healthy dose of hands-on soldering training.  more...

PMI-ACP Agile Certified Practitioner Training Exam Prep Course In 2011, the Project Management Institute (PMI) released the PMI Agile Certified Practitioner (PMI-ACP ®) Credential. This credential benefits those specializing in the area of agile project management, or who would like to validate their experience and knowledge of the subject matter. Prepare for the PMI Agile Certified Practitioner certification exam (PMI-ACP) through this three day,  more...

WebSphere MQ V7 System Administration ...ministration, problem recovery, and managing security and performance. In addition to the instructor-led lectures, you also participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises utilize IBM WebSphere MQ V7, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination.  more...

CPSM Certification Bridge Exam Preparation Course ...ations of Supply Management & Effective Supply Management Performance a Day one examinees will be presented with areas of supply management that are essential to forming a generalized knowledge of a successful supply management chain. This portion of the course covers costs and finances, international business, social responsibility, supplier relationship management, sourcing and more.  more...

CPSM Exam Prep for Exam 2 - Effective Supply Management Performance This 1-day course prepares participants for success on Exam #2 of the Certified Professional in Supply Management Program offered by the Institute for Supply Management. The course covers forecasting, logistics, materials and inventory management, organization assessment, planning, product development, project management, and quality. Each of these areas enables effective management of the supply  more...

Train the Trainer ...Performance Solutions offers unique and effective programs to support trainers with all levels of experience. We consult with you first on the types of training materials you are currently using and the experience level of your trainers. We custom design a train the trainer program to meet your exact specifications and needs. The final step is an interactive training and coaching session  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills If you get frustrated in large training sessions because (1) you can't focus on your specific issues, or (2) because you wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/ businesspeople can coach you on your process, your products, your employee issues  more...

Supervisory Skills Workshop ...performance of your business by enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance expectations and  more...

Human Resource Management Human resouce management is a vital function in every company and this concise course spans its broad scope. Important concepts and their application will be discussed along with the relevant laws dealing with employment. Organizational development will also be tackled along with talent and career management of employees to maximize your manpower resource.  more...

Malaysian Industrial Relations and Employment Law Course Course Programme For Malaysian Industrial Relations and Employment Law Leading to Diploma a Postgraduate a in Malaysian Industrial Relations and Employment Law Part 1: Industrial Relations and Employment Law #1 Contents, Concepts and Issues Defining Industrial Relations A snapshots of International Industrial Relations Why Industrial Relations? The role of the government in  more...

Project Management in Action Managing World Bank Projects ...esonation Demonstrate their grasp of the fundamentals of performance management Illustrate how they might resolve interpersonal problems among team members. Indicate how they will help team members to channel their energies into task performance, establishing realistic goals Develop effective communication strategies that might be applied to team settings, minimising technical language  more...

Evaluating the Performance of Industrial Investments ...ourse: 1.) General Concepts for Understanding Business Performance - Rate of Return on Investment (ROI) - Operating income - Minimum acceptable income - Residual Income - Product innovation and leadership - Primary Cost Drivers - Critical Success Factors - Corporate Performance Measurement - Integrating Strategic Planning, Budgeting and Performance Measurement - Intellectual  more...

Enhancing Managerial Effectiveness ... Participative leadership - Democratic leadership - Performance monitoring - Leadership and environmental variability - Leadership-superior subordinate relationship - Leadership and team development - Leadership and flexibility - Leadership and decision making - Leadership influence and reward 3) Leadership Styles and Administrative Strategies: Improving Management  more...

Human Resource Management HRM in the Oil and Gas Industry ...ent within the oil and gas industry Human Resource and Performance Management - Assessing the nature and causes of performance problems: - Performance Management in Oil and Gas Operation - Managing poor performance within the oil and gas industry - Managing absence within the oil and gas industry - Dealing with harassment within the oil and gas industry - The effective  more...

Change Management and Executive Leadership in Organisations ...Performance Leadership By the end of the specified learning and development activities, delegates will be able to: - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the relationship between fieldera ™s situational model & McGregora  more...

Executive Leadership and Corporate Communication ...hance organisational effectiveness B. Executive High Performance Leadership By the end of the specified learning and development activities, delegates will be able to: - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...

Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach ...ted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation,  more...

Human ResourceTraining and Development Management ...nd the impact on employee retention. Human Resource and Performance Management a Assessing the nature and causes of performance problems: a Managing poor performance a Managing absence a Dealing with harassment a The effective management of retirement, redundancy, dismissal and voluntary turnover. a Evaluating the mechanisms available for preventing or alleviating poor  more...

Managing Individuals and Groups in an Organisation ...ils of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal skills  more...

Managing Individual Performance ...Performance Management OBJECTIVES: - Locate performance management in an appropriate context - Discuss the factors that are associated with poor performance - Exhibit their ability to take appropriate measures to improve individual and team performance - Establish and monitor targets - Determine the resources necessary to enhance individual and team performance - Determine  more...

Organisation and Management an Introduction The details of the modules: 1.) Fundamentals of Organisational Analysis OBJECTIVES: - Distinguish between formal & social organisations - Distinguish between business and non-business organisations - List at least three characteristics of a formal organisation - List the key features of a collegia - Distinguish between power and authority - Distinguish - Between social & business  more...

Training Needs Analysis Determining Training Needs ... h) Critical Incident Reports i) Individual Performance Appraisal Reports j) Personnel Deployment Charts k) Business Plans l) Strategic Plans m) Job Evaluation or Job Tasks and Role Analysis n) Client or Customer Feedback. - Throughput Accounting a) Throughput Accounting: An Introduction b) Determining whether a Programme  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return ...ocess-Based Budgeting - Priority-Based Budgeting - Performance-Based Budgeting - Activity-Based Budgeting - Rationale For and Definition of Training Needs Analysis (TNA) - Organisational Training Needs Analysis - Subsystem Training Needs Analysis - Individual Training Needs Analysis - Approaches, Methods and Techniques of Training Needs Analysis. - Approaches to and  more...

The Management of Organisational Resources ...Based Budgeting - Perform calculations to illustrate Performance-Based Budgeting - Indicate where Activity-Based Budgeting is best applied - Suggest the positive and negative factors associated with the a Inflow>Outflow Processa ™, as is applied to Human Resource Management (HRM) - Illustrate the management of workforce diversity as a an economic imperativea ™  more...

Team Dynamics Team Leadership ...ation - Demonstrate their grasp of the fundamentals of performance management - Illustrate how they might resolve interpersonal problems among team members. - Indicate how they will help team members to channel their energies into task performance, establishing realistic goals - Develop effective communication strategies that might be applied to team settings, minimising technical  more...

Talent Management ...oyee retention 4.) Launching and empowering High Performance Teams OBJECTIVES: - Effectively manage high performance teams - Prepare high performance teams for their organisational - Provide the high performance teams with the level of autonomy that they need to perform their tasks - Provide the appropriate learning environment for high performance teams to progress - Attend to  more...

Strategic Management and Project Management ...ted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. Indicate the part that training and development play in worker motivation. - Manage the process of motivation, taking  more...

Strategic Management Accounting Incorporating Balanced Score Card ...Making with Relevance Costs and a Strategic Emphasis - Performance measurement and balanced score card - A new role for the management accountant - Designing strategic management accounting systems - Operating strategic management accounting systems TRAINING METHODOLOGY Using a combination of lectures and group exercises, the delegates will gain both a theoretical and  more...

Strategic Management and Strategic Cost Management PROGRAMME OUTLINE 1. Cost management and Strategy; with a review of key cost concepts - The use of cost management information - The issue of 'costing' - Creating cost-aware organizations - Review of some key cost concepts - Product vs. Period costs - Direct and Indirect Costs - Cost behaviour: Fixed and Variable Costs - Problems and Examples 2. Different  more...

Planning Costing and Budgeting for Executive Decision-Making ... balance sheet plans and budgets - Learn how to analyzed performance and evaluate variances from plan and identify corrective actions - Understand the time value of money; understand discounted cash flow (DCF) techniques and their application to financial decision making - Use and build EXCEL spreadsheets for financial analysis, from basic models through to Monte Carlo simulation  more...

Personnel and Occupational Testing ...ficulty - Determine when written test, as opposed to job performance test should be used for employee job evaluation - Make an appropriate choice of verbal vs. non-verbal test, in relation to the purpose for which it is intended - Decide when standardised or non standardised test are appropriate for workers at different organisational levels - Distinguish between culture fair-and culture  more...

Personnel and Occupational Test Questionnaire Design and Results Analysis ...tics To Establish Any Correlation Between Testing And Job Performance - Use Meta-Analysis To Evaluate Validation Studies - Demonstrate Their Competence In Designing Personnel Questions, Generally, And Specifically Within A Formal Testing Context - Demonstrate Their Understanding Of The Basis And Principles Of The Orpheus Personality Test - Will Be Able To Exhibit A High Degree Of  more...

Motivating Workers Intrinsic and Extrinsic Rewards ...ted to our understanding of worker behaviour. 12. Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. 13. Illustrate how the contingency approach to motivation might be applied to different situations. 14. Indicate the part that training and development play in worker motivation. 15. Manage the process of motivation,  more...

Modern Quality Systems and ISO 9000 ...standards parameter - Determine the relationship between performance management and quality improvement in public sector organisations - Explain how ISO certification might be achieved - Exhibit an understanding of the marketing opportunity that ISO certification represents - Demonstrate their ability to undertake operation and production planning - Exhibit an understanding of Perfect  more...

Leadership Styles Seminar or Course ...nderstanding of Managersa ™ Responsibility for Tasks Performance 9. Effectively Illustrate the extent to which Managers have Responsibility for the Effective Functioning of Organisation, Division and Department 10. Devise ways of Affecting Workersa ™ Behaviour towards Effective Task Performance 11. Address Managersa ™ Choice of Options towards Effect Behavioural Change  more...

ISO 9000 Quality Systems ...standards parameter - Determine the relationship between performance management and quality improvement in public sector organisations - Explain how ISO certification might be achieved - Exhibit an understanding of the marketing opportunity that ISO certification represents - Suggest the steps that should be taken in preparation for ISO certification assessment - Explain the progress that  more...

Information Risk Security and Crisis Management ... - Risk Examples - Non-Risk Examples - Proposal Risk - Performance Risk - Managementa ™s perception and calculation of risk - Risk probability and improbability - The traditional a number linea ™ and traditional risk management calculation - a Risk-Improbability Scale Or Continuuma ™ - Understanding risk in organisations - Analyzing and identifying risk in  more...

Employee Resourcing and Worker Motivation ...buted to our understanding of worker behaviour. Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation,  more...

Corporate Governance Principles and Practice ...s should provide to a delegateesa ™, to enhance the performance of their roles - Provide advice to managers on the extent to which delegation should relate to the a informal management successiona ™ - Explain the degree to which a formal management succession chart can enhance the effectiveness of the process of delegation - Outline the importance of individual readiness in  more...

Corporate Governance and Strategic Management ...s should provide to a delegateesa ™, to enhance the performance of their roles - Provide advice to managers on the extent to which delegation should relate to the a informal management successiona ™ - Explain the degree to which a formal management succession chart can enhance the effectiveness of the process of delegation - Outline the importance of individual readiness in  more...

Bank Cost and Budgetary Control ..., Case study and Examples DAY 5 - Control Systems and Performance Measurement - Financial and non-financial measures of performance - Design an accounting-based performance measure - Understand ROI, RI and EVA - Strategic performance measurement: Balanced scorecard - New role for managers and management accountants in designing incentive systems - Case, problems and  more...

Advanced Budgeting For Business Enhancement ...lems, Case Study and Exercises E. Control Systems and Performance Measurement - Linking process development to costing - Financial and non-financial performance measure - Designing an accounting a based performance measure - Different performance measures - Concepts in action: Equifax, AT&T and EVA - Alternative performance measures - Choosing targeted levels of  more...

Financial Accounting and Management Accounting ...ng period * Test your understanding Part Four: Performance analysis Module 13: Ratio analysis Learning outcomes - Introduction - Systematic approach to ratio analysis - Investors' views on risk and return - Pyramid of ratios - Use and limitations of ratio analysis - Worked example of ratio analysis - Summary * Test your understanding *  more...

Executive Leadership and High Performance Team Management ...nhance organisational effectiveness 2.) Executive High Performance Leadership - Distinguish between the concepts of a leadera ™ and a managerial leadera ™ - Demonstrate their understanding of at least 2 approaches to leadership - Demonstrate their understanding of the relationship between fieldera ™s situational model & McGregora ™s Theory a Xa ™ & Theory  more...

Enhancing Objective Accomplishments Through An Enthusiastic Workforce ...buted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation, taking  more...

Comprehensive Project Management ...ted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation,  more...

Advanced Financial Accounting ... with the financial professionals Review the financial performance and financial position of an organisation using the appropriate financial means including trend analysis, industry and index analyses, ratio and break-even analysis techniques Develop operating and resource budgets Develop profit and cash flow budgets using traditional and activity based methods Assess the risk and  more...

Advanced Project Management ...buted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Apply the a equitya ™ theory to work  more...

MSc Human Resource Training and Development Management ...ted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation, taking account of socio cultural and economic differences. - Apply the a equitya ™ theory to  more...

Human ResourceManagement a Practitioners Approach ...buted to our understanding of worker behaviour. - Locate performance related pay, productivity bonuses and other remuneration inducement within existing motivation theory. - Illustrate how the contingency approach to motivation might be applied to different situations. - Indicate the part that training and development play in worker motivation. - Manage the process of motivation, taking  more...

Advanced Turnaround Shutdown and Outage Management with Tom Lenahan 23 - 25 April 2012 ...llence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to practitioners who already have a basic knowledge of Turnarounds. Master the critical skills in managing a world-class plant Turnaround project by acquiring the following: a A reprise of basic plant Turnaround a just  more...

Effective Plant Turnaround Management Optimising your Turnaround Management Strategy to Exceed Safety Quality Time and Cost Targ ...mplex projects that have a substantial impact on business performance. It is therefore imperative that the people who plan, prepare and execute Turnaround have an the in-depth skill and knowledge necessary to produce a successful outcome and an understanding of how Turnarounds work, why they sometimes dona ™t and what to do if they start going wrong. This complex, uncertain and. At  more...

Writing Effective Standard Operating Procedures for Oil Gas Professionals Engineers 19 20 January 2012 Kuala Lumpur Malaysia ... Oil & Gas companies search for ever more ways to improve performance, increase efficiency and control costs, we need not only a best practicea to achieve maximum performance but also a common practicea to standardize best practice throughout the company. This can only be achieved if everyone is a reading from the same scripta . The script in this case being written procedures that  more...

Fundamentals of Finance Accounting Project Investment Analysis in Oil Gas This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

Gas-Lift Design Operation and Automation with Cleon Dunham 18th July - 22nd July 2011 The objective of this course is to provide the most advanced and comprehensive gas lift design and operations training available to the industry. It also emphasizes emerging technology in the form of actual gas lift valve performance and dynamic gas lift simulation, which advance the practice of gas lift from a black art to a true engineering discipline. The course will also prove valuable to  more...

TROUBLE FREE HIGH ANGLE EXTENDED REACH COMPLEX WELLS 24 26 May 2011 Kuala Lumpur Malaysia If your directional projects would benefit from reduced uncertainty and dependably lower costs, reserve your place now! Course Objectives Reduce high angle and ERD projectsa ™ drilling risk, time and cost through teaching personnel techniques developed during the planning, drilling and review of some of the worlda ™s most demanding ERD and complex wells. Show how to accurately  more...

Advanced Turnaround Shutdown Outage Management 26 28 April 2011 Kuala Lumpur Malaysia ...llence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to practitioners who already have a basic knowledge of Turnarounds. Master the critical skills in managing a world-class plant Turnaround project by acquiring the following: a A reprise of basic plant Turnaround a just  more...

Fundamentals of Finance Accounting and Project Investment Analysis in Oil Gas 24 Jan 2011 - 26 Jan 2011 ...expertise is no longer sufficient for superior management performance. Oil & Gas engineering professionals who wish to succeed in the resources industry are required to develop skills beyond their core functional knowledge. An understanding of financial information and management, and an awareness of the economic theory that drives value creation, are an integral part of the managers required  more...

WRITING EFFECTIVE STANDARD OPERATING PROCEDURES SOP FOR OIL GAS PROFESSIONALS ENGINEERS ... Oil & Gas companies search for ever more ways to improve performance, increase efficiency and control costs, we need not only a best practicea to achieve maximum performance but also a common practicea to standardize best practice throughout the company. This can only be achieved if everyone is a reading from the same scripta . The script in this case being written procedures  more...

Introduction to Subsea Inspection Maintenance Repair 8th -10th December 2010 This Three Day course will give an introduction to subsea Inspection, Maintenance and Repair (IMR) as it is practiced in the offshore oil and gas industry. It will include IMR fundamentals, planning and implementation. The course attendees will learn the importance of * Subsea structural, pipeline and export system purpose and general layouts. * Subsea threats, including mechanical, marine and  more...

4th run in Asia EFFECTIVE PLANT TURNAROUND MANAGEMENT 13th December 2010 - 15th December 2010 ...mplex projects that have a substantial impact on business performance. It is imperative that Turnarounds are effectively planned and executed, especially in continuous process industries such as Oil, Gas and Chemicals. Turnarounds are more than merely technical events carried out by the maintenance function. They are an integral part of any companya ™s business strategy This highly  more...

Maintenance Planning Scheduling 29th November 2010 - 30th November 2010 A key component of production cost is maintenance and the key role of maintenance is to guarantee the reliability of the production. The crucial element for ensuring that maintenance is cost effectively delivered is the planning and scheduling of maintenance tasks. Given the huge impact maintenance management can have on production output, as well as the increasing tendency for maintenance  more...

Finance for Non Finance Professionals in Oil Gas and Petroleum Fiscal Regimes Applied Finance for Oil and Gas Industry 29 - 01 This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

GAS-LIFT DESIGN OPERATION AUTOMATION 18 22 OCTOBER 2010 KUALA LUMPUR MALAYSIA The objective of this course is to provide the most advanced and comprehensive gas lift design and operations training available to the industry. It also emphasizes emerging technology in the form of actual gas lift valve performance and dynamic gas lift simulation, which advance the practice of gas lift from a black art to a true engineering discipline. The course will also prove valuable to  more...

PROCESS HAZARD ASSESSMENT USING THE HAZOP TECHNIQUE HAZOP TEAM LEADER TRAINING PROCESS HAZARD ASSESSMENT USING THE HAZOP TECHNIQUE * to enable delegates to understand the basic HAZOP technique * to enable delegates to fulfil roles as competent HAZOP team members * to competently use a risk ranking matrix * to understand how hazard identification can predict accidents and incidents * to understand how HAZOP complements other hazard identification tools HAZOP TEAM  more...

GAS-LIFT DESIGN OPERATION AUTOMATION 25 29 OCTOBER 2010 BANDUNG INDONESIA The objective of this course is to provide the most advanced and comprehensive gas lift design and operations training available to the industry. It also emphasizes emerging technology in the form of actual gas lift valve performance and dynamic gas lift simulation, which advance the practice of gas lift from a black art to a true engineering discipline. The course will also prove valuable to  more...

Introduction to Natural Gas Engineering 27 September 1 October 2010 Kuala Lumpur Malaysia Course Description This intensive one week short course is structured to provide training in the practical aspects of natural gas engineering and operations and the use of this background in analyzing a number of typical field problems. In the early part of the course gas reservoir engineering fundamentals, estimation of gas reserves, and calculations of gas well deliverability are covered.  more...

The Cocktail Challenge Cocktail team building is a fantastic way to engage and strengthen your team, they will be having so much fun they wona ™t even realise the benefits you are getting out of it! Shaker have 4 uniques cocktails team building sessions to choose from, each designed specifically to meet the team building requirements of your business whilst still being fantastic value for money. Alternatively we  more...

The Sommelier for a Day Challenge ...AYa a Sniff, swirl and slurp your way to better team performance!a We offer highly motivational yet entertaining wine-themed team-building events in exclusive locations in China and Asia. We provide experienced event managers and hosting team who can create a highly memorable, entertaining and motivational experience for the participants. Your staff will be refreshed by liberal shots  more...

Predictive Analytics World Toronto Workshop - Modeling Methods The Best and Worst of Predictive Analytics Tuesday, April 24, 2012. This full-day workshop at Predictive Analytics World Toronto provides the key inner workings of leading algorithms, case studies demonstrating their performance and comparison of merits. Instructor: John Elder, Ph. D., CEO and Founder, Elder Research. Early Bird Discount ends February 10, 2012.  more...

Predictive Analytics World Workshop - Modeling Methods The Best and Worst of Predictive Analytics Wednesday, March 7, 2012 A full-day workshop at Predictive Analytics World San Francisco provides the key inner workings of leading algorithms, case studies demonstrating their performance and comparison of merits. Instructor: John Elder, Ph. D., CEO and Founder, Elder Research. Early Bird Discount Registration ends January 20, 2012.  more...

Predictive Analytics World, April 25-26, 2012 in Toronto ... same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles. Rave Reviews: "I came to PAW because it provides case studies relevant to my industry. It has lived  more...

Predictive Analytics World, March 4-10, 2012 San Francisco ... same: Predicatively scoring customers optimizes business performance. Predictive analytics initiatives across industries leverage the same core predictive modeling technology, share similar project overhead and data requirements, and face common process challenges and analytical hurdles. Rave Reviews: "I came to PAW because it provides case studies relevant to my industry. It has lived  more...

CCNA Certified Network Associate Certification ...tion to wireless networking concepts and terminology, and performance-based skills. This new curriculum also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs). Upon successful completion of  more...

QuickBooks 2010 ...guide is dedicated to providing you with a flexible, high-performance learning system. This dedication has resulted in a unique and progressive training method. Unlike other training methods that focus on theory or high-tech training products that overwhelm you, this training method provides a simple approach to learning computer software. Each guide is written to assume the user has no prior  more...

Microsoft Windows 7 Level 2 This course is the second and the last in the series of Microsoft Windows 7 courses. This course is designed to provide you with skills that will help you manage some of the advanced tasks available in Windows 7. In this course, you will familiarize yourself with the advanced customization techniques and work with applications and programs in Windows 7. In addition to this, you will also work  more...

Google Adwords For Businesses ...ate an AdWords account, run an ad campaign, and track the performance of ads. Target Student: This course is for small business owners, members of marketing departments, those seeking a career change wishing to become Google AdWords professionals, and web designers seeking to offer AdWords as an additional service to clients. Upon successful completion of this course, students will be able  more...

Exchange 2000 Server: System Administration Students will learn how to install, configure, and manage a Microsoft Exchange 2000 Server environment. They will create and manage storage groups and stores, recipient objects, and public folders. They will also configure SMTP, message routing, Internet protocols, and instant messaging. In addition, students will use Outlook Web Access to send email messages. Upon successful completion of this  more...

SQL Database Design & Implementation This course teaches you how to use the Transact-SQL language to query and program Microsoft SQL Server 2000 in a Windows Server Server environment. This course also assists you in preparing for the Microsoft Certified Systems Engineer and Microsoft Certified Database Administrator Exam #70-229, Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition. Upon successful  more...

Java 2: Enterprise Development with BEA WebLogic Server ...erce application and deploy the application to WebLogic. Performance-Based Objectives: Use container-managed and bean-managed transactions. Write JSPs and servlets. Write Entity Enterprise JavaBeans (EJBs) using container-managed or bean-managed persistence. Write Stateless and Stateful Session EJBs. Write Message-Driven EJBs. Unit test your J2EE applications. Build your J2EE  more...

jCert Sun Certified Programmer - Java 2: Programming Language ...s will explore multi-threading and how it can improve the performance of applications. You will also use many methods of the Graphics class to draw shapes. Upon successful completion, you ll be able to: Utilize primitive datatypes, variables, constants, literals, and methods. Implement classes and properties, and understand abstraction and encapsulation. Differentiate between an  more...

RHCT - Red Hat Linux System Administration For users of Linux (or UNIX) who want to start building skills in systems administration on Red Hat Linux, to a level where they can attach and configure a workstation on an existing network. This 4 day course provides intensive hands-on training on Red Hat Linux 9 and prepare for the RHCT Exam. A Linux system administrator can prove competency by passing the RHCT Exam, a realistic  more...

Acting to the Gods Theatre training two week intensive, July 22 - August 5th 2012 for actors, teacher, drama, classics and other students. Set in Greece, where theatre originated 2, 500 years ago, the course offers a unique opportunity to train, rehearse and perform in a Greek amphitheatre, learn about the ritualistic origins of theatre in its birthplace, and attend a performance at the spectacular Ancient Theatre  more...

Six Sigma Training Six Sigma stands for six standard deviations (Sigma is the Greek letter used to represent standard deviation in statistics) from mean. Six Sigma methodology provides the techniques and tools to improve the capability and reduce the defects in any process. Six Sigma methodologies improve any existing business process by Continually optimizing the process by reducing variation to increase the  more...

PMP training in Hyderabad ...nation Specification,[2] which describes tasks out of six performance domains: Initiating the project (11%) Planning the project (23%) Executing the project (27%) Monitoring and controlling the project (21%) Closing the project (9%) Professional and social responsibility (9%) The exam consists of 200 multiple choice questions written against this specification. The numbers in  more...

JBoss Administration Program Course Format: The format is 40% theory and 60% hands-on lab exercises. Duration: 2 Days Objectives: Explain how JBoss relates to Java EE (J2EE) and compares to other application servers Install and setup JBoss on both Windows and UNIX-type environments Deploy, support, and troubleshoot applications on JBoss Navigate JBoss' directory structure Understand JBoss architecture, boot  more...

Incentive Contracting ...s; indicates how to evaluate incentive contract costs and performance elements; specifies the regulatory baseline; and defines the overall process of managing an incentive contract. Topics covered include choosing the right type of contract; regulatory basics; cost plus incentive fee contracts; constructing share ratios; fixed price incentive contracts; cost-plus-award-fee and  more...

Just-In-Time (JIT) for Purchasing ...anies attempt to improve their cycle times, quality, cost performance, and supply chain; many are embracing the Just-In-Time (JIT) purchasing method to accomplish improvements in these key areas. JIT is not about suppliers holding inventory or only Kanban, it is the embodiment of the philosophy of reducing non-value activities. A complex area, JIT involves the assessment of complex computer  more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered.  more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered.  more...

Purchasing Improvement Using Deming s 14 Points, Senge s systems thinking and the total quality management philosophy, CCG assesses purchasing systems and recommends improvements. We also participate in the implementation of improvement plans. Using a 6-step continuous improvement process and numerous quality tools, we analyze the procedures used in accomplishing subcontracting and purchasing functions. We evaluate  more...

Purchasing Under Government Contracts This 1-day program will cover the salient differences between commercial and government contracting and the specific procurement requirements of the Federal Government. The CPSR tool used by the Government to assess contractors' purchasing systems will be evaluated. The tie to policies and procedures and the need to adequately document purchasing activities will be specified. Best-in-class  more...

Statements of Work and Specifications (SOW) ...views the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided to illustrate the do s and don ts. The program also discusses how to handle changes to SOW s to adapt to the evolving needs of the organization. We will focus on  more...

Supplier Assessment This 1-day Supplier Assessment program will help participants understand the key aspects of supplier capability. They will learn how to participate in or lead a supplier audit. Once developed, they will be able to apply the organization's assessment tool, and provide adequate feedback to suppliers on capability and areas for improvement. Topics covered include the value of an effective supplier  more...

Supplier Development ...ss ways of working with suppliers to improve supply chain performance in all areas that will benefit the cross-functional interests of the organization. Topics to be covered include defining supplier development; examples of effective supplier development and evaluation systems; components of implementation activities; managing supplier performance; using the right measures to evaluate  more...

Supplier Quality This 2-day Supplier Quality program teaches participants how to develop supplier certification programs. It will distinguish among various inspection techniques drawing on Deming and Juran. ISO and Baldrige as well as other best-in-class supplier evaluation and audit programs will be considered. Quality management and its relationship to productivity will be covered. Supplier quality measures and  more...

Supply Management Negotiations This 1-day Supply Management Negotiations program teaches what is negotiable, purchasing ethics and how to participate in and lead negotiations. As a result of attending this program, participants will learn how to manage a step by step negotiation process; establish objectives; manage contracts and suppliers, and develop a comprehensive negotiation plan to reduce costs and improve productivity.  more...

Advanced Procurement Law This 1-day Advanced Procurement Law program focuses on legal rights, liabilities and responsibilities. As a result of attending this program, participants will understand the key aspects of the Uniform Commercial Code, and other laws and regulations governing purchases. This course will enable participants to evaluate the standard terms and conditions of contracts and purchase orders; identify the  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Continuous Cost Management This 1-day Continuous Cost Management focuses on monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase.  more...

Continuous Improvement in Purchasing This 2-day Continuous Improvement in Purchasing program focuses on a 7-Step continuous process improvement model that can be used to improve purchasing processes and supplier relationships. Participants will learn to create process flowcharts and develop implementation plans to improve results. As a result of attending this course participants will be able to assist their company in creating  more...

Creating Performance-Based SOWs ...Performance-Based SOWs program teaches participants how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based service contracting  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Cycle Time Improvement ...e time. Participants will learn to assess the quality and performance of cycle time and develop strategies for cycle time improvement. Topics include the elements of cycle time and why cycle time improvement is important to the organization; how to specify the elements of total cycle time; concepts of cycle time reduction and working with suppliers; best practices for cycle time reduction and  more...

Involving Suppliers in Quality and Cost Objectives ... suppliers in continuously monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. This program will highlight a process improvement model that can be used to improve  more...

Managing Contracts With The Government The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to  more...

Purchasing Assessment Seminar This hands-on 1-day seminar will rejuvenate the way that they manage their purchases. Based on the concepts embodied in the ISO-9001 standards, they will work with the program's instructor to fully assess their purchasing process, its documentation, and its performance. They will identify gaps in performance, and develop action plans for improvement. They will use their own policies and procedures  more...

Subcontract Administration This program discusses the essential aspects of subcontract administration and supplier management. Participants will learn to identify risks and work with suppliers to reduce and retire project risks, be able to better manage the change order process, and understand and apply various techniques to track and manage supplier cost, quality, and schedule performance.  more...

Teaming in Acquisition This program will demonstrate the value of the teamwork in acquisition today, citing numerous examples of effective teams in best-in-class companies. The process to develop, maintain, and improve high performance teams will be highlighted. Participants will receive feedback on their tendencies to emphasize team activities and the team process overall. Joint team objectives will be developed and  more...

Vendor Management ...performance driving you crazy? In this 1-Day course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance  more...

Vendor Selection How do you know which vendor is really the right one for the job? This 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your  more...

Warehousing and Materials/Inventory Management ...ill learn how to measure and evaluate warehouse operation performance to improve warehouse efficiency and personnel productivity. Topics include customer service, warehouse operational requirements; inventory management; warehouse transactions; receiving procedures; materials handling and storage; warehouse efficiency and layout; performance measurement; routine decision-making in managing  more...

Working With International Vendors ...dor relationships; consider cultural influences on vendor performance; measure and optimize results with international vendors; build a value-adding global competency skill set; master the opportunities and challenges of international supply management ; build and manage cooperative global alliances; select and implement successful global sourcing strategies; negotiate value-creating global  more...

World-Class Procurement This 2-day program will focus on creating effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value  more...

RHCE - Red Hat Certified Engineer ...chnician (RHCT) and Red Hat Certified Engineer (RHCE) are performance-based tests that measure actual competency on live systems. RHCT is the first step in establishing Linux credentials and is an ideal certification for those transitioning from non-UNIX/ Linux environments. RHCE, called the crown jewel of Linux certifications, proves an individual s ability to configure networking services and  more...

Oracle BI Suite EE 10g R3 Build Repositories ...ridge and helper tables, usage tracking, optimizing query performance, and multilingual environments. Learn To: a Use the Oracle BI Administration Tool to build, manage, and maintain an Oracle BI repository a Build a dimensional business model to address business intelligence requirements a Use Oracle BI Answers to build and execute queries to test and verify a dimensional  more...

Financial Statement Analysis: Interpret Financial Results for Better Management, Investment and Credit Decisions ...performance indicators found - and sometimes hidden - in financial statements. /strong Financial statement analysis is one of the most complicated and time-consuming tasks you will face, but it is a key means of determining the financial health of a company. Financial statements often contain a gold mine of information if you know what to look for. Join us for this seminar and our experts  more...

Teacher Evaluations ... viewpoint. Find out how to effectively implement student performance into your evaluations. Our expert speakers will provide straight forward answers to your most pressing questions. Take advantage of this opportunity to make sure you - and your teachers - stay current and stay out of trouble. Register today! Benefits for You - Avoid legal issues related to teacher dismissals - Learn what to  more...

Employment-Related Records Benefits strong Protect your organization - know the ins and outs of employment-related records. /strong In one day you can learn a hassle-free way to keep your records audit-ready. Attend this seminar and get the legal and practical information you need to ensure compliance with recordkeeping laws. Developing and maintaining employment and business records are extremely important components  more...

World Class Customer Service Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it  more...

Philippine Seminars - Stress for Success Workshop UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are  more...

Philippine Team Building Seminars - Positive Attitude The Key to Peak Performance This high energy, entertaining and interactive team building seminar, will provide you with practical tips, tools and proven interpersonal skills that will enable you and your team members to function at peak performance. You will laugh, cry and think and come away with powerful new strategies and a renewed sense of energy and motivation. As a result your team will achieve improved morale,  more...

Train the Trainers ...s. Organizations regularly redefine the terms success and performance to meet evolving client and employee expectations. At the same time, the number of training options for transferring learning has mushroomed so that e-learning, distance learning, videoconferencing, and self-directed programs are becoming more commonplace as compared with the traditional classroom setting. The term  more...

Customer Service Professional ...elop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it or are overwhelmed by ita will inevitably be reflected in the quality of your work. Total Duration: Eight hours Program 101: Your Customer Service Experiences Duration:  more...

Five Star Teamwork - Team building workshop in the Philippines ... when its members support and enhance each othera ™s performance and contributions a when they collaborate to achieve results that are bigger and better than those that could be realized individually. Simply put, ita ™s what people DO that makes them a team a not the mere fact that theya ™ve been assembled. Effective teams understand that teamwork is a behavioral issue.  more...

Teacher Appraisals and Dismissals ...elpful strategies on when a teacher can be terminated for performance-related matters. You'll gain a clear understanding of the duty to accommodate and teacher appraisals. Meet the challenges ahead and find out what you need to know about first responses to a criminal allegation. These are just a few of the valuable tips we'll discuss at this must-attend seminar. Benefits for You - Avoid the  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

Situational Frontline Leadership ...ions and employ core communications skills to partner for performance. How to provide clear direction. To be specific. Actively listen. Give feedback. Enhance self-esteem. Participants practice and use these skills. In real time. With their direct reports. Situational Frontline Leadership can be implemented in your organization through a two-day or three-day classroom experience. Each  more...

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You ... ways. Learn from a legal perspective how to best address performance issues and carry out terminations to minimize costs and risks. Benefits for You - Practical tools, tips and techniques that you can apply immediately in your workplace - Effective, down-to-earth strategies to avoid costly HR mistakes - Gain an understanding of successful recruitment and retention strategies with a focus on  more...

Training for Supervisors: How to Limit Liability for Employment Issues ...ployee requests for leave or accommodation, poor employee performance and absenteeism. Although supervisors typically have received training in their operational areas, they may not have received similar training in their personnel-related responsibilities. This seminar will provide you with tools and practical suggestions for ensuring your supervisors are better equipped to appropriately  more...

Concrete From A to Z Stop concrete nightmares in their tracks - get on the right track from the start. Interested in learning more or in refreshing your knowledge about the nuts and bolts of concrete? Besides being the most popular and versatile building construction material, concrete can also be the most complicated to work with. As such, anyone involved in the construction process should have a working knowledge  more...

What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program ....S. Green Building Council s newly refined green building performance rating and certification system. Nearly four years of technical research, reviews of many actual LEED certified projects and advisory activities by hundreds of technical experts have resulted in a major reworking of the well-known LEED green building rating and certification program. The revisions provide an improved level  more...

Workplace Wellbeing: The Path to Enhanced Productivity ...ic for wellness programs, and is measured in terms of the performance and productivity of a healthy workforce. During this teleconference, we ll share an innovative approach to measuring workplace well-being that we believe will provide employers with a leap forward to the next step in the path towards improving productivity. By looking at employee opinion more broadly, and considering  more...

The Basics of Finance Learn to Read and Understand Balance Sheets Income Statements and Cash Flow Statements ...day transactions. Learn how to interpret the financial performance of any organization based on their statements. Register for this essential seminar and discover what the numbers mean and what the statements are really saying. Benefits for You Explore the time-tested strategies for turning business transactions into financial statements Increase your confidence and understanding of  more...

Performance Evaluations of Employees ...performance management driving business results? Even with a recession, the talent war rages on. Good people who embody your culture and give you their discretionary effort are hard to find and often hard to keep. Join us for this must-attend seminar and get surefire techniques for overcoming challenges surrounding performance monitoring and coaching. Solve your toughest problems regarding  more...

DB2 Visual Explain for SQL Application Performance Analysis About Wintrac Wintrac provides one stop shopping for all your IT training needs. Wintrac s course catalog of over two thousand courses includes courses on Mainframe training , COBOL Training and DB2 training This course gives a brief overview of DB2 SQL performance considerations, including establishing goals for Application SQL performance. We explore the capabilities of Visual Explain  more...

Design and Implementation of the Next Generation PMO ... tools and techniques that can bring you to that level of performance and more. In addition, you leave with part of the work done. Exercises lead students to begin development of a PMO Charter and a PMO project plan, both of which are critical to the successful implementation of a Next Generation PMO. The format of this course is truly multimodal, with a mixture of exercises, group discussions,  more...

Designing and Developing Higher Performance Web Services Building a web service is easy. Many products provide WS APIs right out of the box. Those that do not can readily be service-enabled. Virtually any modern homegrown application can be made to expose a service interface with the addition of a handful of annotations. As a last resort, applications can be service-enabled by crafting a simple Web service wrapper. Building services is easy. Building  more...

VMware vSphere 4.1 Boot Camp This class is an intensive 5-day introduction to VMware's vSpherea including VMware ESXia 4 and vCentera 4. 1 delivered in 5, 10 hour days. It is intended for experienced Windows and Linux administrators who need to take charge of their VMware implementation/ operation and then drive it to the max. No prior virtualization experience is assumed, but a willingness to work hard is required!  more...

Oracle Database 11g R2 - SQL Tuning This learning guide will equip database administrators and application developers to build efficient SQL statements and to tune database applications. When this effort is complemented by database server and PL/ SQL application tuning, then a highly efficient application execution environment is created. One will learn about the internals of SQL statement execution, how to monitor the performance  more...

Java for Managers on the WebLogic platform This course introduces the Java programming language and how to develop Java applications using Eclipse to those in management positions. Students will have introductory lessons on the syntax of the Java programming language, object-oriented programming using Java, server side programming including Servlets, JSP, EJBa ™s, Struts and JavaServer Faces programming. Students will also learn how  more...

Interviewing and Hiring Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job  more...

Enterprise Architecture for Managers ...ploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. This two-day seminar explores EA and the move within organizations to adopt a rigorous process for describing the current and future states of an enterprisea ™s maturity as well as mapping out the steps necessary to move the organization forward. This  more...

Appraising Performance Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Performance Management Performance management is a style of management designed to improve the performance levels of employees by creating and implementing performance management plans and through coaching and feedback. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

ASPNET Using VB DOTNET ... which provides an effective mechanism for optimizing the performance of your ASP. NET application. Diagnostics and debugging are covered, including the use of tracing and performance counters. The architecture of the HTTP pipeline is described, including handlers and modules. The use of ASP. NET and ADO. NET for accessing databases is covered. Web services are introduced. You can get a  more...

DotNET Tuning Debugging and Optimization ...debugged, and optimized before deployment, to ensure high performance and robust solutions. This course is designed for the experienced programmer to quickly come up to speed on techniques for debugging and optimizing .NET programs. It also covers tuning applications after they have been deployed. This course is designed for using the C# programming language. However, the techniques for  more...

WebSphere V6 Performance Tuning and Methodology Workshop ...rver and the operating system to extract the last drop of performance. It covers performance tuning methodology, how to detect a bottleneck and common problems and solutions. After taking this class, students will be able to methodically create a stress testing plan and find bottlenecks and resolve them. The students will perform hands on lab to create test scripts, perform stress test and  more...

WebSphere v6.1 Performance Tuning and Methodology Workshop Training ...rver and the operating system to extract the last drop of performance. It covers performance tuning methodology, how to detect a bottleneck and common problems and solutions. After taking this class, students will be able to methodically create a stress testing plan and find bottlenecks and resolve them. The students will perform hands on lab to create test scripts, perform stress test and  more...

Advanced WebSphere Application Server 7.0 Administration ... of best practices, work load management (WLM), security, performance, scripting, and troubleshooting. After taking this course, students will be able to design a WebSphere based system that is more secure, easier to manage and performs better. Students will also be familiar with some of the new administrative and troubleshooting tools that are available with WebSphere v7. 0. You can get a  more...

WebSphere Application Server ND v7.x Administration ...tion strategies, browser-based administration, scripting, performance and tuning issues, workload management, failover strategies, clustering, defining JMS servers, session management concerns, DataSources, ESB concepts, PMI metrics and JVMPI and monitoring strategies. Each of the topics will be reinforced through a series of hands-on exercises and case studies. You can get a complete  more...

COMPLETE IBATIS USING ECLIPSE There are plenty of persistence frameworks in the Java community. iBATIS is an open source a data mappera framework. Data mappers do not tie classes to tables or class fields to columns. Instead, a data mapper maps parameters and results of SQL statements to classes and fields. This makes iBATIS a simple and lightweight persistence framework. By removing the repetitive and error prone work,  more...

COMPLETE IBATIS USING RAD There are plenty of persistence frameworks in the Java community. iBATIS is an open source a data mappera framework. Data mappers do not tie classes to tables or class fields to columns. Instead, a data mapper maps parameters and results of SQL statements to classes and fields. This makes iBATIS a simple and lightweight persistence framework. By removing the repetitive and error prone work,  more...

Java Performance Tuning ...performance tuning Java systems and eliminates all types of performance problems, including planning for performance, building a performance testing and tuning environment, tools, tuning methodology and an overview of how performance is affected by the runtime Java environment. This course is essential in understanding how to most effectively tune any Java application. You can get a  more...

J2EE Architecture and Patterns using Eclipse and JBoss(java) J2EE is a collection of technologies specifically meant to aid development of enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical  more...

People in Projects - Foundation for Project Success The Challenge Have you ever wondered where project issues come from? Have you ever delivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity?  more...

Advanced Project Management for the Experienced Practitioner The Challenge Have you ever wondered where project issues come from? Have you ever delivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity?  more...

Giving and Receiving Feedback (leadership development) ...can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate solutions. You can get a complete list of other  more...

Coaching Essentials As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,  more...

Oracle9i Database Performance Tuning ...performance or configuration problems within the Oracle database and solving those problems. Manual techniques as well as those employing the specialty Packs within Oracle Enterprise Manager are considered. Workshop exercises allow participants the opportunity to examine the internal operation of an Oracle instance, isolate problems, test possible solutions and implement effective remedies.  more...

Oracle9i Data Warehouse Administration This course considers how to build, implement, tune and utilize data warehouses with Oracle technology. Logical data warehouse concepts are considered such as dimension tables, fact tables and star schemas. Implementing such logical concepts using the Oracle database is then presented including defining dimensions, hierarchies, measures and other objects. Physical implementation techniques are  more...

Oracle 9i PL-SQL Application Tuning The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i Advanced PL/ SQL Programming. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Develop Oracle 9i PL-SQL Program Units An essential component of client/ server application development is the creation of database server-side program units. This course discusses the subjects of database triggers and stored procedures. Advanced topics such as using system-supplied packages, programming for superior performance, object oriented encapsulation of logic into packages and many others are discussed in detail. You can get  more...

Oracle 9i Advanced PL-SQL Programming The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i PL/ SQL Application Tuning. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Oracle 9i Architecture For Developers This is a special adaptation of the database architecture module normally presented to database administrators but customized for the benefit of developers. With a series of in-depth lectures developers are acquainted with the internal architecture of the Oracle database, including memory structures, data file structures, block and row internals. The objective is to provide developers with the  more...

Oracle9i DS Forms III New Features & Web Deployment The objective of this course is to allow experienced Oracle Forms developers to maximize the performance of their applications in a web environment. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Oracle Database 10g Performance Tuning ...database administrators to recognize, diagnose and remedy performance problems which might arise in the operation of the Oracle database server. Beyond reactive measures, proactive actions which can be taken to avoid performance issues before they arise or are recognized are also considered. This course goes beyond basic automatic tuning techniques discussed elsewhere within our database  more...

Oracle 10g Forms III - New Features & Web Deployment This Oracle 10g courseware training guide book will allow experienced Oracle Forms developers to maximize the performance of their applications in a web environment. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Oracle Database 11g- Advanced PL SQL Programming & Tuning This Oracle 11g courseware training guide book will give attention to three fundamental pillars of effective implementation of PL/ SQL applications. The PL/ SQL programming language is at the core of most Oracle database applications. First, we will explore the advanced features of the language which allow powerful and effective database applications to be built. Next, we will discuss performance  more...

WebLogic Server 8.1 Performance Tuning This training will highlight techniques that cannot make for poorly designed applications or execution environments. Properly re-factoring applications has proven critical to improve performances in most cases. This training will also emphasize whenever possible on the differences with WebLogic 9, and on the evolution of several critical J2EE technologies and how they will change the landscape of  more...

WebLogic Application Server v8.x Administration This course utilizes a combination of instructor-led lectures and interactive workshops to demonstrate the architecture and administrative aspects for maintaining the WebLogic Application Server v5. x environment. This seminar will focus on these administrative components: WebLogic v8. x implementations, deployment considerations using application assembly, migration strategies, browser-based  more...

WebLogic 10.3 Performance Tuning This course teaches WebLogic 10. 3 performance tuning. You can get a complete list of other weblogic classes at http://www.wintrac.com/courses/coursesweblogic.asp  more...

Understanding Workload Manager (WLM) This class is a lecture-workshop for experienced systems programmers and performance analysts with a focus on WLM controls and operation. The course will explore the decision-making processes employed by WLM and how they can be monitored and evaluated. You can get a complete list of other Mainframe classes at http://www.wintrac.com/courses/coursesmain.asp  more...

Parallel Sysplex - Setup and Operation This course provides the introduction to the necessary tasks to define, setup, and establish a parallel sysplex environment. Topics covered will include defining policies, commands necessary for controlling the environment and performance management of CF structures. You can get a complete list of other Mainframe classes at http://www.wintrac.com/courses/coursesmain.asp  more...

z-OS Parallel Sysplex - Managing Performance ...performance issues that occur when using a parallel sysplex. Processor architecture and the impact of various configurations will be presented. The Coupling Facility, which forms the basis of IBM's unique method for high-speed data-sharing across all systems, is discussed at length and in significant detail. The course begins with an introduction to performance management that examines the  more...

Advanced Performance Management WLM Sysplex and USS The course will concentrate on the taking an integrated approach to performance management by addressing the z/ OS e-business perspective. Elements to be explored will focus on Workload Manager functions, the parallel sysplex, and UNIX system services and how each can be monitored and managed for optimum performance You can get a complete list of other Mainframe classes at  more...

z-OS Performance and Tuning ...performance management for systems programmers and performance analysts. Specific topics will focus on the basics of performance management, resources components that are affected, and the workload manager definitions that will be used to assign resources according to priorities. In addition, exercises related to problem diagnosis and tuning adjustments will be used to illustrate the effects of  more...

z-OS System Operation and Facilities This course provides an examination of z/ OS for systems programmers, operators and application programmers. Topics include an introduction to the z/ series systems hardware and an exploration of z/ OS architecture, system services and functions, storage management mechanisms, and I/ O processes. In particular the focus will be to explore the operation of the z/ OS environment with an objective of  more...

J2EE Architecture and Patterns using Eclipse and JBoss J2EE is a collection of technologies specifically meant to aid development of enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical  more...

XML for Windows Applications Using C# This comprehensive and practical three-day course builds skills in .NETa ™s XML processing APIsa chiefly parsing using XmlReader and the Document Object Model (DOM) and writing XML streams using XmlWriter, all using the .NET Framework XML classes and the C# language. It also covers XML serialization according to XML Schema and the tight coupling between XML and ADO. NET. The course is  more...

DOT NET Tuning Debugging and Optimization ...debugged, and optimized before deployment, to ensure high performance and robust solutions. This course is designed for the experienced programmer to quickly come up to speed on techniques for debugging and optimizing .NET programs. It also covers tuning applications after they have been deployed. This course is designed for using the C# programming language. However, the techniques for  more...

WebIntelligence Administration (Business Objects Administration) Full installation, configuration and administration of WebIntelligence. Post- installation and administration performance and tuning are addressed, as well as, activity logging, troubleshooting, and cluster methodology. You can get a complete list of other Business Objects classes at http://www.wintrac.com/courses/coursesBusinessobj.asp  more...

WebSphere Application Server v5.0 Administration This course utilizes a combination of instructor-led lectures and interactive workshops to demonstrate the administrative tasks for maintaining the WebSphere Application Server v5. 0 environment. This seminar will focus on: WAS v5. 0 editions, deployment considerations using AAT, migration strategies, browser-based administration, performance and tuning issues, workload management, failover  more...

Oracle9i PL-SQL Application Tuning The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i Advanced PL/ SQL Programming. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Oracle Application Server 10g Administration This course utilizes a combination of instructor-led lectures and interactive workshops to demonstrate the administrative tasks for maintaining the Oracle Application Server environment. This seminar will focus on: Oracle components, basic architecture, deployment considerations, migration strategies, browser-based administration, scripting, performance and tuning issues, workload management,  more...

PowerPoint 2007 Intermediate This half-day course provides students with a more in-depth understanding of the various PowerPoint tools. You can get a complete list of other Sales Performance classes at http://www.wintrac.com/courses/coursessalperf.asp  more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Sales Over the Phone (Road Map to Telephone Sales Excellence) What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...

PowerPoint 2007 Advanced This half-day course teaches students about the advanced features of PowerPoint 2007 that are essential in creating captivating presentations. You can get a complete list of other Sales Performance classes at http://www.wintrac.com/courses/coursessalperf.asp  more...

Sales Presentation Skills (office2007) What makes one sales presentation stand out over another? How can you distinguish yourself from your competition? With confidence, credibility and composure. This program will teach you all three skills, along with many others. Youa ™ll learn how to gain information and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying  more...

PowerPoint 2003 Advanced This half-day course provides students with a more in-depth understanding of the various PowerPoint tools. You can get a complete list of other Sales Performance classes at http://www.wintrac.com/courses/coursessalperf.asp  more...

PowerPoint 2003 Intermediate This half-day course provides students with a more in-depth understanding of the various PowerPoint tools. You can get a complete list of other Sales Performance classes at http://www.wintrac.com/courses/coursessalperf.asp  more...

Sales Presentation Skills (office 2003) What makes one sales presentation stand out over another? How can you distinguish yourself from your competition? With confidence, credibility and composure. This program will teach you all three skills, along with many others. Youa ™ll learn how to gain information and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying  more...

The 7 Triggers to YES for Sales The 7 Triggers to Yes for Sales is a powerful, breakthrough persuasion training program enabling people to quickly persuade a YESa decisions, to get commitment, compliance and results from others. We can effectively influence othera ™s decisions only when we understand how others make decisions. Based on the exciting new science of live brain imaging, we know, for the first time, how the  more...

ESTIMATING AND RISK MANAGEMENT Software projects present their own unique set of characteristics and concerns, including development costs, speed of completion, quality and reliability. Mastering best practices estimation and risk management techniques is critical if one expects to deliver projects on time and within budget. This workshop not only helps students become more proficient at estimating the parameters of a projecta  more...

Team Building for IT Professionals ...organizations operate with formal or informal teams. High performance, successful teams must be planned, developed, and nurtured. This workshop describes how selecting team members, setting shared goals, defining team roles, and balancing work preferences can impact on team performance. It also provides opportunities for applying and refining skills through team role-playing. You can get a  more...

Cross-Functional Teams Working in teams is not new, but working effectively and in a timely fashion can be a challenge for even the finest tuned teams. This course will make the exchange of information much easier. You will learn how to lay the groundwork, the best way to build and shape a team, how to get the work accomplished and ways to evaluate performance. Why not make the job of cross-functional teams more  more...

Coaching Conversations Successful coaching sessions can provide employees with increased motivation and a greater dedication to organizational goals. This course teaches students the most effective ways to conduct coaching sessions and how to utilize coaching for career development, performance improvement, and training management. You can get a complete list of other Leadership Development classes at  more...

Loadrunner Quality assurance engineers, Performance engineers, technical managers and anyone who is required to perform load analysis. You can get a complete list of other Software quality and testing classes at http://www.wintrac.com/courses/coursesSqt.asp  more...

Oracle Data Warehouse( DW) Design, Administration and Performance After presenting entity relationship (ER) and dimensional modelling (DM) as competing alternatives, the presentation will focus on the use of DM techniques when developing and implementing a very large data warehouse. Using real-world business scenarios, SALES, for example, the instructor will coach the participants from logical through physical design of a data warehouse involving at least five  more...

Data Warehousing DW Advanced SQL Queries and Performance PLATFORM: Multi-platform: DB2 UDB for z/ OS & OS/ 390, DB2 UDB for Linux/ UNIX/ Windows, Oracle and SQL Server. After briefly reviewing DW and BI terms and concepts, the lecturer will develop an understanding of how to use the statistics, analytic and OLAP features in a BI environment. The main features of this presentation are examples, intensive handson exercises, best practices and  more...

Data Warehouse Fundamentals This data modelling techniques course is designed to answer questions, such as the following: What is data warehousing? What is a data mart? What are the data modelling options? What is Extract, Transform and Load (ETL)? What are the terms and concepts specific to data warehousing and OLAP design? How to plan and implement a data warehouse with high availability, simplified  more...

Server Products Administration Intensive Server Product administration begins with the full installation of WebIntelligence and Broadcast Agent Scheduler (BCA) in a clustered environment. Post-installation, the administration, creation of BCA's, maximizing performance and tuning are addressed, as well as, activity logging, troubleshooting, and cluster methodology. You can get a complete list of other Business Objects classes  more...

WebIntelligence Administration Full installation, configuration and administration of WebIntelligence. Post- installation and administration performance and tuning are addressed, as well as, activity logging, troubleshooting, and cluster methodology. You can get a complete list of other Business Objects classes at http://www.wintrac.com/courses/coursesBusinessobj.asp  more...

What Good Managers Do - The First 100 Days ...ibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider  more...

Managing Organizational Goals As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course,  more...

Lotus Domino 7 Monitoring and Maintenance This course covers all aspects of monitoring and maintaining a Domino Server. Dominoa ™s self-monitoring capabilities have expanded with each revision, the latest being Domino Domain Monitoring added to Domino 7. With this knowledge you will better understand the recommendations on how to increase server reliability and improve server and database performance. You can get a complete  more...

JBoss Performance Tools and Methodology workshop ... well as the operating system to extract the last drop of performance. It covers a performance tuning methodology, how to detect a bottleneck and common problems and solutions. After taking this class, students will be able to methodically create a performance testing plan and find bottlenecks and resolve them. The students will perform hands on labs to tune JBoss servera ™s different  more...

DB2 SQL Performance Tuning w QMF ... Server Technology. The class covers the concepts of both performance tuning of SQL, Objects and Advanced SQL in a DB2 database and the use of SQL. The student will learn how to write simple to complex queries along with being able to modify database objects through SPUFI and QMF. Advanced technique such as ROLLUP, CUBE, set operators and creation of user-defined datatypes discussed. You can  more...

DB2 Concepts and Facilities First, the concepts of DB2 are presented and discussed. The major features of the Structured Query Language (SQL) are presented as the means to access DB2 data (and to create and secure DB2 components). Several of the "special features" of SQL are presented. Optionally, guided, hands-on, practice sessions give each attendee an opportunity to use SQL to access data. QMF and/ or SPUFI are  more...

DB2 for z-OS Database Administration This course begins with a review the concepts and components of DB2 for OS/ 390. DB2 commands and SQL will be used to focus on DB2 administration activities. The relationships between object components will be presented along with communication and security aspects. Design issues of referential Integrity, table check constraints, user defined data types and functions, and triggers are  more...

DB2 for z-OS Application Programming - Advanced DB2 performance guidelines are discussed in detail. The SQL statement EXPLAIN PLAN is used to help to evaluate the efficiency of SQL statements. Advanced Programming Performance considerations are presented to "tuned" programs to perform "better" that their "untuned" counter parts. You can get a complete list of other DB2 classes at  more...

DB2 for z-OS Application Performance Tuning ...Performance Considerations. Discuss the "behavior" of the DB2 Optimizer. Explore DB2 SQL performance issues as revealed by using the EXPLAIN feature. The major columns PLAN_TABLE and DSN_STATEMNT_TABLE are analyzed in detail. The results of the DB2 EXPLAIN process are reviewed to obtain insights into the Way(s) that the Optimizer chooses the access path to access DB2 data.  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. This  more...

Microsoft Windows Vista Level 2 This course is the second and last in the series of Microsoft ® Windows Vistaa courses. This course will provide you with skills that will help you manage some of the advanced tasks available in Windows Vista. In this course, you will familiarize yourself with advanced customization techniques and work with applications and programs in Windows Vista. In addition to this, you will also work  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Sales Presentation Skills What makes one sales presentation stand out over another? How can you distinguish yourself from your competition? With confidence, credibility and composure. This program will teach you all three skills, along with many others. Youa ™ll learn how to gain information and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying  more...

Sales Over the Phone What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...

Master Sales Negotiator Self Learning Program (sales performance) The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at  more...

ADVANCED PROJECT MANAGEMENT The Advanced Project Management workshop gives seasoned project managers the knowledge and skills necessary to successfully manage increasingly complex project issues to meet desired goals and objectives. Assuming a mastery of project planning, this workshop extends skills to the remaining project management processes covering areas such as avoiding mistakes when executing and controlling a  more...

Real-World Project Management This course is a comprehensive look at project management. It covers the steps of project management from definition and planning to implementation, monitoring, completion and evaluation. Students will be able to complete a thorough and accurate project plan including task identification, scheduling and budgeting; monitor the key project issues of schedule, budget and performance deliverables;  more...

Project Management This course covers the steps of project management from definition and planning to implementation, monitoring, completion and evaluation. Students will be able to complete a thorough and accurate project plan including task identification, scheduling and budgeting; monitor the key project issues of schedule, budget and performance deliverables; and develop appropriate responses to potential  more...

Managing IT Professionals Workshop ...gers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft Skills Workshops  more...

Giving and Receiving Feedback ...can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize their employees' needs and to communicate solutions. You can get a complete list of other  more...

Behavioral Interviewing ...ast and present behavior is the best forecaster of future performance. Whether youa ™ve performed 100 interviews or you are new to the interviewing world, this program will give you knowledge and tools to use immediately in your next interview. The outcome? You'll have better interviewing skills which lead to better hires and a competitive edge for your organization. You can get a  more...

The Art of Successful Coaching Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques  more...

Enterprise Architecture Bootcamp Using technology to solve an immediate, pressing problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining,  more...

Performance Management Second Edition ...ndividuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers essential performance-management  more...

IBM AIX Systems Administration (PERFORMANCE CONCEPTS AND ANALYSIS) ...performance concepts relating to Unix systems (IBM AIX pSeries and RS/ 6000 hardware platforms), and to use these concepts to develop a tuning methodology to monitor, interpret, and adjust mechanisms that affect performance. The course will Develop the skills to measure, analyze, and tune AIX subsystems for optimum performance. The course will also show how to use standard AIX performance tools  more...

Solaris 10 Systems Administration Performance Management ...Performance Management course introduces participants to performance management principles, monitoring utilities / tools, and analysis for the Solaris 10 Operating Environment. The course includes a review of Solaris subsystems, along with the utilities provided to monitor system efficiency including sar and the *stat family of tools. This revision also presents tools new to Solaris 10,  more...

Red Hat Enterprise Linux Systems Administration Networking and Security Operations This course will teach the commands and methods needed to setup and manage advanced networking, security, and performance management on a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other linux classes at  more...

Red Hat Enterprise Linux Systems Administration Troubleshooting Techniques and Tools This course will teach the commands and methods needed to perform troubleshooting networking, security, and performance issues on a functioning RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators a methodology of: discovery, analysis, tools, and solution in each area that is covered. You can get a complete list of other linux  more...

MICROSOFT SQL SERVER 2005 ADMINISTRATOR SQL Server 2005 includes a rich set of tools that go beyond the basics of querying and manipulating data. In this course, youa ™ll learn about the administrative features that are available in SQL Server. This course also examines other SQL Server 2005 essential application, support, and maintenance topics a features you can use for high-availability, stability, reliability, and scalability  more...

Advanced OpenVMS Systems Management ...performance concepts relating to the OpenVMS system, and to use these concepts to develop a tuning methodology to interpret, monitor, and adjust performance mechanisms in OpenVMS. Practical uses of OpenVMS Internals, such as for crash dump analysis, process / resource issues, and general understanding of OpenVMS mechanisms, will also be shown. You can get a complete list of other Openvms  more...

JBoss Application Server v4 Clustering ...ervers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss Application Servers. You can get a complete list of other  more...

JBoss 42 Performance Tuning Training This course provides in depth information on how to tune the JBoss Application Server, and the relevant database server, web server as well as the operating system to extract the last drop of performance. It covers a performance tuning methodology, how to detect a bottleneck and common problems and solutions. After taking this class, students will be able to methodically create a performance  more...

DB2 SQL Performance Tuning ... Server Technology. The class covers the concepts of both performance tuning of SQL, Objects and Advanced SQL in a DB2 database and the use of SQL. The student will learn how to write simple to complex queries along with being able to modify database objects through SPUFI and QMF. Advanced technique such as ROLLUP, CUBE, set operators and creation of user-defined datatypes discussed. You can  more...

Lotus Domino 8 Monitoring and Maintenance This course covers all aspects of monitoring and maintaining a Domino Server. Dominoa ™s self-monitoring capabilities have expanded with each revision, the latest being Domino Domain Monitoring added to Domino 8. With this knowledge you will better understand the recommendations on how to increase server reliability and improve server and database performance. You can get a complete  more...

Lotus Domino and Notes 8 Administrator Courses Update to Release 8-5 ...performance while at the same time reduces its demands on system resources, due to the support for additional 64 bit platforms and the reduction of I/ O and CPU overhead for tasks such as the router, transaction logging, schedule, and design. Other new features are related to Notes and iNotes clients, including some that reduce your administrative overhead. This course isna ™t your  more...