Online Performance eLearning - Training Resources

Typing Pal--The Best Online Typing Course ...ack of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs  more...

Typing Pal--The Best Online Typing Course ...ack of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs  more...

Teams That Work ...ing with team conflict, making decisions, and recognizing performance. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Teams That Work This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire  more...

So You Wanna Be A Lyric Writer Learn from an expert how to compose lyrics and submit them for publication and performance.  more...

Beginning Webmastering Techniques( with site design/management focus ) ...gn/layout database issues. Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ),  more...

Leadership and Teamwork ...rom co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess  more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Typing Pal--The Best Online Typing Course ...ack of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs  more...

Understanding the Learning Process ...ries and how the brain actually functions leads to better performance both as a teacher and as a student. This course will help teachers to be more effective and reduce the frustration that most teachers feel. The lessons will cover the types of learning theories- Behavioral and Cognitive. There is a lesson on Brain-based learning and one on Multiple Intelligences. The more recent research in  more...

Setting Performance Goals and Expectations ...o clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...d validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University. Search Engine Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...y want you to save more money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today?s employers? There is an impressive purchasing certification that communicates that you are supremely qualified for achieving success. It is the Senior Professional in Supply  more...

Set Performance Expectations ...performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90 day access. Set Performance Expectations This  more...

Recognizing Employee Performance ... lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE:  more...

Professional Bar Management Mastery Level Certification ...usiness. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners, some even with years of experience. Some states have additional requirements for bartenders to have state certification for safe serving of alcohol. This information is included in the materials. Upon successful completion of the course you will receive two Professional  more...

Organizing Your Workspace ...paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining this organization as well as giving suggestions for  more...

Oracle 10g OCA ...ls with a solid foundation of skills needed for effective performance. Specialized Solutions?s course on Oracle 10g will provide the necessary knowledge base so you can begin building your foundation with Oracle 10g. An Oracle Certified Associate (OCA) demonstrates a solid foundation of skills for an apprentice or entry-level job role. By earning your OCA you greatly improve your opportunities  more...

Performance Management & Appraisals Training & Certification Program ...Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance management system. This  more...

Performance Review ...how you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and  more...

Moving from Trainer to Performance Consultant ...w key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET  more...

NETS`S - National Education Technology Standards for Students ...rseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these standards. This curriculum will provide students the opportunity to learn how to use technology for different reasons and in different ways. Researching, problem-solving, and communicating are skills that all students need to be  more...

NETS`T - National Education Technology Standards for Teachers ... to meet these standards. The six standards areas contain performance indicators that provide specific outcomes to be measured when developing a set of assessment tools. The standards and the performance indicators also provide guidelines for teachers currently in the classroom. More than 90 percent of U.S. state departments of education have adopted, adapted, or referenced ISTE NETS because  more...

Monitor And Manage Performance ...e will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring  more...

Laboratory Audit Essentials Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory  more...

ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

Introduction to Classical Music ...gh understanding the basics of music theory, history, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the universal language of music students will be  more...

How To Master Performance Management ...performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Computer Fundamentals ...ies to hardware?components like floppy and hard disks and performance as it applies to processor speed and memory. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course  more...

Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.  more...

Career Assessment Profile ...our potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course  more...

Build Your Own BIZ(tm) - Performance Improvement ...performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Facilitate Performance Improvement with  more...

Authorware for Educators ...eate all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

14 Purchasing Best Practices ...alistic for you to quickly and significantly improve your performance and the performance of your purchasing department. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results!  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Coaching and Counseling ..., many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies situations in which coaching and counseling are necessary, guides you in planning the actual coaching or counseling session, and provides  more...

Conducting Performance Reviews ...Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Windows Server 2003 Planning for Network Availability To discuss the decisions and considerations for maintaining server availability and performance  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Optimizing Query Performance and Index Strategies recognize how to optimize query performance and indexing strategies in SQL Server 2005  more...

Optimizing Storage in SQL Server 2005 recognize how to optimize database storage and SQL Server performance  more...

Scaling Applications and Resolving Performance Issues recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

Optimizing SQL Server 2005 Performance To identify ways of optimizing the performance of SQL Server 2005  more...

Measuring Project Outsourcing Success To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship  more...

Communicating in Sales Teams ...tening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully facilitate discussions. Finally,  more...

Database Testing and Code Management recognize how to implement version control, unit testing and performance benchmarking and improvements in SQL Server 2005  more...

Success over Stress "Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will  more...

Techniques for Improved Time Management ...xperience stress which can have a negative effect on your performance. Deadlines are important, but they have to be realistic. Making "To-do" lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize the tasks, and the Priority Matrix is a quick and effective way of sorting the urgent, from  more...

Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the  more...

Planning Your Field Sales Approach ...ark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting  more...

Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams  more...

Integrating Change in Your Organization ...ow improvements can continue to be made. Effective teams, performance management, and well-placed policies are needed if your organization is to truly benefit from the change process. "Incorporating Change in Your Organization" provides you with the skills and strategies you need to embed and sustain change, and then move forward toward continual improvement and collaborative working. The  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Process Management Skills ...suite of organizational skills including time management, performance management, and stress management.This course will help you develop your skills at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these  more...

Problem Performance Prevention ...bviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Identification ...performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to  more...

Problem Performance Improvement ...performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the  more...

Addressing Problem Performance When the relatively informal measures that most managers will attempt fail, there has to be recourse to a more formal and powerful approach. This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on  more...

Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance.  more...

About 360-Degree Performance Feedback ...elp your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As  more...

Elements of a 360-Degree Performance Review ...performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources  more...

Delivering 360-Degree Performance Feedback ...performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and maintain the 360-degree performance feedback  more...

Assessing Performance Continuously ...performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many  more...

Performance Reviews ...performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an  more...

Business Coaching Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and  more...

Emotions Mindsets and Coaching ... experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to get results from your coaching session. Your coachees' feelings may be dependent on their personality or  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Management Tools and Metrics ...ement tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem, change, knowledge, and  more...

Inbound Call Centers People Management ...policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call center running smoothly. This course will equip you with the  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Leading a Customer-focused Team ...o demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No  more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...

Managing Delivery ...out the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It is unlikely that everything will run smoothly. You may experience difficulties that push you to the limit. But all is not lost. The way that you handle  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Internal Consulting Skills ...our existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

Team Feedback A Guide ...assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective  more...

Giving Feedback A Manager s Guide ...performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Writing with Intention ...e preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to  more...

An Essential Guide to Giving Feedback ...performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Managing from Within Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and  more...

Visual Basic 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Installation and Performance Issues for ASP NET Applications To explain how to manage installation and performance issues for ASP.NET applications  more...

Visual Basic 2005 Serialization and I O To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

Microsoft Windows 2000 - Active Directory Design Schema and Replication To provide an overview of the Active Directory schema and replication components and give general guidelines on configuring and managing them for optimum performance and reliability  more...

Web Application Maintenance in C To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Performance Reporting and Stakeholder Management ...as. In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to the performance reporting process and will  more...

Estimating Activity Costs ...ight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with  more...

Budgeting and Controlling Costs ...ect Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these  more...

Elements of Project Human Resource Management ...mportance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better  more...

Implementing Project Human Resource Management ...n resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with acquiring, cultivating, and overseeing human resources on projects. This course focuses on the inputs, tools and techniques, and outputs of acquiring, developing, and managing a project team. Through interactive learning strategies and real-life  more...

Initiating a Project and Preparing the Project Plan ...ation management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop  more...

Project Integration Executing and Completing a Project ...oject life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work,  more...

Executing Monitoring Controlling and Closing a Project ...y processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned. Competent project managers understand that project success can actually be a dangerous thing. To keep a project team from becoming complacent in response to project success, everyone involved must use the processes from the three Process Groups to keep things  more...

Planning Project Scope ...ght the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project  more...

Controlling Project Scope ...ght the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes  more...

Windows 2000 - Hardware Configuration and Optimization To demonstrate how to install, configure, and troubleshoot hardware on Windows 2000 computers and to monitor and optimize performance  more...

Oracle Database 11g Configuring for Backups To identify the steps for preparing a database for backup and then for performing various types of RMAN backups and monitoring them using reports and dynamic performance views, and also for performing user-managed backups and recoveries.  more...

Oracle Database 11g Database Performance and Space Management To identify the steps for making sure your Oracle Database 11g database is performing well and has adequate space, by monitoring statistics, tuning SQL, testing workloads, managing space, and transporting tablespaces.  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Scalability and Performance in Oracle9i To describe the scalability and performance enhancements available in an Oracle9i database  more...

Performance Tuning Methodology and Tools in Oracle9i To describe the methods and goals of database tuning and the utilities and tools used to analyze and tune an Oracle9i database  more...

Tuning Memory Structures in Oracle9i To describe how to tune Oracle9i memory structures  more...

Tuning Database Structures in Oracle9i To describe how to tune components of an Oracle9i database  more...

Tuning Systems and Applications in Oracle9i To describe how to tune systems and applications in Oracle9i  more...

Oracle Database 10g Monitoring and Maintenance Release 2 To demonstrate how to control database performance and configure proactive database maintenance  more...

Oracle Database 11g Change Management Overview and SQL Plan Management outline the uses of management tools in Oracle Database 11g, such as SQL Performance Analzer, SQL tuning sets, and SQL plan baselines, and outline how you can use them to effectively manage change and execute SQL plans.  more...

Oracle Database 11g Intelligent Infrastructure Enhancements Identify how to to monitor performance, automate maintenance, calibrate and manage resources, and streamline job scheduling using Oracle Database 11g's intelligent infrastructure enhancements.  more...

Oracle Database 11g Performance Enhancements identify the scope and capabilities of Oracle Database 11g's performance-enhancing tools, such as those for memory management, performance analysis, and statistics gathering.  more...

Oracle Database 11g SecureFiles and Miscellaneous New Features Recognize the steps for enhancing the performance of large objects, caching query results, and performing other miscellaneous tasks in Oracle Database 11g  more...

Oracle Database 11g Performance Monitoring Recovery Concepts and Backup identify the steps for ensuring an Oracle Database 11g database is available to users when needed, by monitoring its performance, anticipating and avoiding database failure, setting up instance recovery options, and creating backups.  more...

Optimizing Database Performance in Oracle 10g To outline the processes and considerations for optimizing an Oracle database using alerts, trace files, and advisors  more...

Oracle Database 10g New Tuning Performance-monitoring and Analysis Features To use Oracle 10g's new tuning, performance-monitoring, and analysis features  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Application Maintenance and Optimization in VB NET To introduce and describe techniques for monitoring and optimizing Windows applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Application Maintenance and Optimization in C To introduce and describe techniques for monitoring and optimizing Windows applications using the .NET performance-monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Web Application Maintenance in VB NET To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer  more...

Manager s Performance Guide - Team Conflict Skills ...to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one that's been most widely used, and most other models indirectly or directly build on Kirkpatrick's model. This course is designed to help  more...

Windows Vista Maintenance and Optimization An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure the system continues to perform at its best. This course describes many of the performance monitoring tools of Windows Vista and explains  more...

System Reliability and the Desktop in Windows XP Professional To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional  more...

SQL Server 2005 Database Performance and Optimization To monitor and optimize database performance using SQL Server utilities  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Leadership - Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Monitoring SQL Server 2000 Performance To explain how to monitor SQL Server for optimal performance  more...

C 2005 Serialization and I O To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

C 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Launching Successful Virtual and On-site Teams ...ed. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting  more...

Leading High-performance On-site Teams Successful on-site teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team  more...

Leading High-performance Virtual Teams Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...

Facilitating Virtual and On-site Teams ...ecause it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams and provide strategies uniquely designed for addressing  more...

Introducing Windows Server 2008 ... improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of administering Windows Server 2008 servers. Further enhancements to Terminal Services ensure that Windows Server 2008 maximizes the availability and flexibility of remote  more...

Deploying Windows Vista ...ise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or performing cleaning installations. It also demonstrates how to prepare the target  more...

Troubleshooting Windows Vista Performance and Reliability ...rosoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the performance and reliability of remote systems. The information that is gathered in Reliability and Performance Monitor can assist in troubleshooting  more...

Exchange Server 2003 Configuration for Management To outline how to configure Exchange Server 2003 for server, performance, and message management  more...

Monitoring and Security in Exchange Server 2007 ...othly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves are secured and cannot be accessed by outside users. This  more...

Managing and Troubleshooting Network Protocols and Operating System Performance To explain how to manage and troubleshoot network protocols and operating system performance  more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO),  more...

Measuring Process Capability and Performance in Six Sigma ...tions set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process performance (Pp), and process performance index (Ppk), to indicate the current state of a process and its sigma  more...

Control Charts and the Pre-control Process Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the  more...

Six Sigma--Lean Tools for Control ...l analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation.  more...

Six Sigma--Measurement System Re-analysis ...ially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains, the Six Sigma Control phase outlines tools and techniques for the Black Belt to use. In this course, you will learn about Measurement System Re-analysis.  more...

Six Sigma Team Dynamics and Performance ...derstand team dynamics, the greater the team's collective performance is likely to be. This course, Six Sigma Team Dynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important  more...

Experimenting for Process Improvement ...uces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the impact of interacting factors on response. Evolutionary Operations, Central Composite Designs, the Box-Behnken model, and mixture designs are all introduced as methods for modeling, predicting, and optimizing  more...

Process Analysis and Documentation ...IC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets  more...

Collecting and Summarizing Data ...AIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of  more...

Measurement Systems ...AIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both are  more...

Analyzing Process Capability ...esult must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma?? Black Belts the process capability techniques to analyze current output and project expected value.Six Sigma is a  more...

Conducting the Behavioral-based Interview ...s because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from non-behavioral responses. You'll discover how you can use role plays, structured situational questions, and take-home projects to determine behavior. You'll explore various means  more...

Preparing as the Interviewee ...inually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing.In this course, you'll learn how to locate  more...

Developing Human Resources HRCI PHR ...loyment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In  more...

Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result  more...

Analyzing the Income Statement and Balance Sheet This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual  more...

Managing for High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Tomorrow s Managers Development Tools ...es are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to real life  more...

A Primer for Ensuring Accountability ...of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the opportunity to do  more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

Competitive Strategies for a Global Marketplace With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It  more...

Accrual Accounting Procedures It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will  more...

Performance Support ...Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and  more...

Benchmarking for Best Practices Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...

Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Training for Business Results ...g, they rarely measure the effect of that training on job performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital development. But forward-looking organizations are recognizing and monitoring this industry trend by actually linking training and  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Total Quality Management - Principles "Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.  more...

Financial Statements ...performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading  more...

Managing the Expert - Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts.  more...

Balanced Scorecard - Implementing In "Balanced Scorecard: Implementing the Balanced Scorecard," you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy  more...

Exploratory Data Analysis in Six Sigma ... to identify a few probable root causes impacting process performance and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to identify positional, cyclical, and temporal variations and how to apply an effective sampling  more...

Supply Chain Management Using Models ...nt as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match  more...

CIW Internetworking Professional Part 5 IPv6 ...tructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+ certification in place of the CIW Foundations course. This course is mapped to  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention The content of this course includes details about each component of an Oracle database instance, such as data blocks, disks, memory, CPU, and dynamic views. Students learn about migration and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To:  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...acle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their description. o Identify the methods of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the  more...

Oracle9i Performance Tuning Architecture Strategy ...tify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user process trace files. o Identify the functions of the DBA views used to  more...

Oracle9i Database Performance Tuning Curriculum The Oracle9i Database: Performance Tuning Curriculum includes the following courses: Oracle9i Performance Tuning: Architecture and Strategy Oracle9i Performance Tuning: Managing Memory and Disk I/O Oracle9i Performance Tuning: Optimizing Sorts and Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle9i Database Admin Manage an Instance ...n instance. This course also explains the various dynamic performance views and initialization parameters and the globalization support that is provided. Learn To • Identify the memory structures of the SGA and the information stored in the database and nondatabase files. • Identify the connection procedures and the processes generated during database connection. •  more...

Oracle9i Certified Database Administrator Track Curriculum The Complete Oracle9i Certified Database Administrator Track Curriculum includes the following curriculums: Introduction to Oracle9i: SQL Curriculum (ID#8054) Oracle9i Database: Fundamentals I Curriculum (ID#8058) Oracle9i Database: Fundamentals II Curriculum (ID#8064) Oracle9i Database: Performance Tuning Curriculum (ID#8068) To review individual curriculum descriptions, please select the  more...

BizTalk Server 2000 Part 5 Secruity Optimization ...rs and groups of servers and optimization of server group performance. This course covers the use of tools and utilities to monitor the status of the BizTalk Server 2000 environment. Learn To • Identify Microsoft Windows 2000 and Microsoft SQL Server 2000 security features that are used by Microsoft BizTalk Server 2000. • Identify the tasks that can be performed by the BizTalk  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...onnect a client session. • Identify ISA Server 2000 performance objects. • Disconnect an active H.323 Gatekeeper session. • Identify features of the tools used to test the ISA Server 2000 configuration. Unit 2: Configuring ISA Server for an Enterprise 3 - 4 hours • Identify benefits of ISA Server 2000 Enterprise Edition. • Identify installation  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes ...nd manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered indexes. Retrieve information from the sysindexes table. Identify guidelines for creating indexes. Identify the considerations for creating unique indexes. Identify the considerations for creating  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...s of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The audience for this course include system administrators, database administrators, application developers, systems analysts, and software engineers. A prerequisite skill for this course is an understanding of basic  more...

IBM DB2 Universal Database V6 1--Administration ...SHOT command. Change configuration parameters related to performance using DB2 commands. Identify the purposes of the DB2 Governor. Identify information in the diagnostic file DB2DIAG.LOG. Extract data from a table using the EXPORT utility. Enter data into a table using the IMPORT utility. Enter data into a table using the LOAD utility. Select the required data exchange utility for  more...

IBM DB2 Universal Database V6 1--Administration Course Overview This course will provide database administrators with the specific skills and knowledge needed to be successful with DB2 Universal Database (UDB) V6.1 database administration in a UNIX, Windows, or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement  more...

Exchange 2000 Infrastructure Design--Part 4 Course Overview The course provides guidelines in designing preventive and curative Exchange 2000 maintenance and performing troubleshooting tasks. L earn To: Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Identify the features of Message Application Programming Interface  more...

Exchange 2000 Server--Part 5 Growth ...features of the System Manager snap-in. Use Windows 2000 Performance Monitor. Set an administrator notification. Monitor public and private store database growth. Monitor user population and message traffic growth. Monitor client use growth. Configure diagnostic logging. Use Windows 2000 Event Viewer. Add services to an Exchange 2000 Server monitor Unit 2: Managing Exchange 2000  more...

Exchange 2000 Server--Part 3 Administering Course Overview This course deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers.  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...ing the Properties dialog box. Display the status of the performance of the remote access server by using the Routing and Remote Access console. Identify the corrective action to be taken to solve a problem in establishing the remote access connection by using the given information. Unit 4: Virtual Private Networks Duration: 2 Hour(s) Match the components of a Virtual Private  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...(s) Course Contents Unit 1: Optimizing Windows 2000 Performance Duration: 3 - 4 Hour(s) Match System Monitor counters with the information that they provide about resource utilization on a Windows 2000 computer. Log specific data about network traffic by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...(s) Course Contents Unit 1: Optimizing Windows 2000 Performance Duration: 3 - 4 Hour(s) Match System Monitor counters with the information that they provide about resource utilization on a Windows 2000 computer. Log specific data about network traffic by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...cific situation. Identify the guideline to optimize RRAS performance in a specific situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...cific situation. Identify the guideline to optimize RRAS performance in a specific situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...dentify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the requirements of a specified  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...dentify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the requirements of a specified  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...ied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...ied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active  more...

OCDBA8i Curriculum The Complete OCDBA8i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics(ID#322) Oracle 8i Backup and Recovery: Strategies & Backups(ID#7486) Oracle 8i Backup and Recovery: Troubleshooting & Recovery(ID#7487) Oracle 8i Database Admin.: Manage an  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...rview This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...view This course is the second in a three-part Oracle8i Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log buffer.  more...

Oracle8i Performance Tuning Architecture Strategy ...rview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will  more...

Oracle8i Performance Tuning Curriculum The Oracle 8i Performance Tuning Curriculum includes the following courses: Oracle 8i Performance Tuning: Architecture & Strategy Oracle 8i Performance Tuning: Managing Memory & Disk I/O Oracle 8i Performance Tuning: Optimizing Sorts & Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle8i Database Admin Manage an Instance ... they enable you to perform. Match the components of the Performance Pack with their functions. Identify the steps performed to set up OEM for use. Match the application interface objects with their uses. Match the SQL Worksheet components with their uses. Unit 3: Managing an Oracle Instance Duration: 2 Hour(s) Identify the characteristics of the default database administrator  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...implement mail optimization features for improving server performance and identify mailing restrictions. L earn To: Identify the contents of the different mail routing documents in a Domino directory. Configure mailing options, such as forwarding address, messaging size, priorities and shared mail. Implement mail optimization features for improving server performance and identify  more...

CompTIA Server 2005 Curriculum The CompTIA Server+ 2005 Curriculum includes the following courses: CompTIA Server+ 2005: Server Fundamentals CompTIA Server+ 2005: Storage Arrays & Installation Planning CompTIA Server+ 2005: Hardware & Operating System Installation CompTIA Server+ 2005: Upgrading Processors & Storage Devices CompTIA Server+ 2005: Monitoring Server Performance CompTIA Server+ 2005: Server Maintenance &  more...

Windows NT Server 4 0 Installation Configuration- Part 1 Course Overview This is the sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Windows NT Server 4 0 Analysis and Optimization ... Identify the features of Windows NT server resources, Performance Monitor, and the techniques for server analysis and optimization. Create a measurement baseline by collecting data, creating log files and viewing the reports of the log files. Monitor system objects to detect various system bottlenecks, identify the issues to be considered for setting expectations from Windows NT  more...

Wndows NT Server 4 0 Enterprise Curriculum ....0; identify the features of Windows NT server resources, Performance Monitor, and the techniques for server analysis and optimization; create a measurement baseline by collecting data, creating log files and viewing the reports of the log files; monitor system objects to detect various system bottlenecks; identify the issues to be considered for setting expectations from Windows NT server and  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...ze files using the My Briefcase utility. Monitor system performance using the Performance Monitor and use the various Windows NT utilities to monitor system information. Identify bottlenecks and troubleshoot various system errors. C ontent Emphasis Skills-Based A udience This series is intended for IT Professionals who will be responsible for supporting Windows NT Server 4.0  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows 2000 Planning Implementing Active Directories - Part 4 Course Overview This course provides students with the knowledge and skills necessary to develop an upgrade strategy from a Microsoft Windows NT to Windows 2000. It introduces domain consolidation and provides the information necessary to successfully combine multiple domains into fewer domains. It provides the information necessary to design integration between Microsoft Exchange Server  more...

Lotus Domino R5 Development Part 9 Web Site Design ...mino Administrator. Unit 2: Domino Site Searching and Performance Duration: 1 - 2 Hour(s) Set up site-wide searching on a Domino server by using Domino Administrator. Set up domain-wide searching on a Domino server by using Domino Administrator. Identify the benefits of the Domino command cache. Match the Domino cache strategy with its function. Configure the command cache on a  more...

Lotus Domino R5 Development Part 8 Application Architecture ...(s) Course Contents Unit 1: Domino Architecture and Performance Duration: 3 - 4 Hour(s) Identify the component of Domino application architecture that will perform a specific function. Identify the tasks that can be performed to provide physical security to the Domino server. Identify the tasks that can be performed to provide network security to the Domino server. Identify the  more...

Oracle Database 10g Administration Workshop II Part 3 ...lso covers the tools used to monitor and improve database performance as well as detect and repair database corruption. Learn To: Identify features of Flashback technology. Identify features of Flashback Database. Sequence the steps for configuring Flashback Database using SQL. Identify features of block corruption. Identify features of the DBVERIFY utility. Identify  more...

Access 2000 Expert User ...e, modify and enhance reports; and secure and enhance the performance of an Access 2000 database. L earn To: Create and refine queries. Create, modify and enhance the forms in the Design view. Create, modify and enhance reports. Secure and enhance the performance of an Access 2000 database. C ontent Emphasis Skills-Based A udience This course is intended for end  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...f a data block based on a stored procedure. Identify the performance implications of using stored procedures. Identify the guidelines to base a data block on a stored procedure. Identify the restrictions on performing database operations on data source objects. Unit 2: Oracle8 Objects in Form Builder Duration: 1 - 2 Hour(s) Identify the Oracle8 objects features. Identify how  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...erview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...rview This course is the second in a three-part Oracle8 Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log buffer.  more...

Oracle8 Performance Tuning Curriculum The Oracle8 Performance Tuning Curriculum consists of the following courses: Oracle8 Performance Tuning: Strategies and Techniques Oracle8 Performance Tuning: Managing Memory and Disk I/O Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle8 Performance Tuning Strategies and Techniques ...erview This course is the first in a three-part Oracle8 Performance Tuning series. This course will introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...cate the data files needing recovery by using the dynamic performance views. Recover from an open database failure. Recover tablespace syntax. Identify the use of the v$datafile view. Recover a database from loss of data file that does not have a backup. Recover a failed database that had a file in hot backup mode. Identify the use of the v$backup view Recover from the loss of an online  more...

Oracle8 Backup and Recovery - Strategies and Backups Course Overview This is the first course in a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will  more...

Oracle8 Database Administration - Manage Data ... Identify the guidelines to minimize errors and maximize performance of SQL*Loader. Load data into a table by using Oracle Data Manager. Identify the methods of troubleshooting the problems that may occur during a SQL*Loader data load. Identify the uses of the export and import utilities. Identify the objects that can be exported using different export modes. Identify the features of the  more...

Oracle8 Certified Database Administrator Curriculum ...Recovery - Troubleshooting and Recovery (ID#446) Oracle8 Performance Tuning: Architecture & Strategy (ID#456) Oracle8 Performance Tuning: Managing Memory and Disk I/O (ID#460) Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention (ID#465) Oracle8 Network Administration: Net8 Architecture and Strategy (ID#449) Oracle8 Network Administration: Net8 Configuration and  more...

Oracle8 Database Administration - Create Databases ...formation stored in a control file. Identify the dynamic performance views and the information they contain about the control files. Multiplex a control file. Identify the uses of redo log groups. Identify the features of redo log members in a group. Match the parameters that limit the number of online redo log files with what they determine. Identify the situations in which a log switch  more...