ITSM Metrics (KPIs and TCO) Expert - 5 Days ...ypical activities required to implement a measurement and performance improvement framework for managing the service level and financial management processes.
What's included:
* Trainer with ITIL Service Manager certification and years of industry experience
* Course binder with slides
* Light refreshments in the morning and during breaks
* Certificate of completion
For more information more...
ITSM Metrics (KPIs and TCO) Awareness ...and demonstrates practical examples of how to implement a performance improvement approach using a case study example for IT service management.
Included in this certification program is:
* Trainer with ITIL Service Manager certification and years of industry experience
* Course binder with slides
* Case study
* Light refreshments in the morning and during breaks
* more...
How to bridge the gap between corporate leadership and entrepreneurial leadership ...nt themselves to out perform their competitors? Business performance improvement requires better ideas, better thinking. Good decisions come from good thinking, the ability to solicit, consider, compare, and select good ideas. Good business is about turning good ideas into profitability.
Organizations continue to operate in an environment where supply exceeds demand . Those that are aware more...
Performance Management This powerful two-day workshop for management teams covers the fundamental principles of human capital management and performance improvement. In the context of the manager s environment, we build a common framework for developing skills in communication, influence, behavioral, conflict and change management. This workshop also explains the use of the Performance Management Tools and explores how more...
Coaching for Performance: A new task for Managers Joseph Paulson of India Facilitation Network PRESENTS OPEN WORKSHOP ON Coaching for Performance: A new task for Managers
Coaching is a key management skill for every mamanger to maximise the performance of thier direct reports as well as their own "
INVESTMENT Rs. 4,000 /- per delegate Rs. 3,600 /-per delegate when 2 or more attend from the same organization.Rs 300/- per more...
Creating Synergy Creating Synergy is the most effective way to bring about organizational integration and performance improvement, with fun-based learning experience. The workshop promises to be challenging, exciting, thought provoking and rewarding. more...
Managing Performance Process Excellence
Employee performance review
After action review
How to transform employees into solid performers
Conducting meetings that move people to action
Creative problem solving
Creative problem solving & decision-making
Building training values through performance improvement strategies
Give and receive feedback
Measuring and analyzing outcomes
Measuring for results
Stress Managementmore...
Certified Process Professional Three Day Interactive Professional Workshop
A comprehensive and highly interactive 3 Day professional workshop to secure the world class skills and knowledge on essential Process Management techniques and approaches. The program focuses on developing the skills to successfully achieve process improvement on any process or service, process alignment (strategy/customer) and how to discover the more...
Resolving Conflict: Strategies for Improving Communication and Building Relationships ...
Materials: Notebooks and handouts provided
Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution each team member is willing and able to make in helping to make and more...
Instructional Design II: Creating Measurable, Performance-based Development Programs ...ructional design that leads to predictable and measurable performance improvement and competency development can be as much a science as an art. This second of two courses teaches participants to create a comprehensive course design, including the development of a course design document, to the level of the delivery design, and all related design documentation. This is a highly interactive more...
Emerging Leaders ...volving Leadership this 3-day leadership development and performance improvement program takes the participant through the five levels of leadership. Participants will emerge from this certificate program in a class of their own. They will learn about personal leadership; communicating with others; leading others; leading organizations; and leading organizations that continuously teach more...
The Leadership Development Community ...is a year-long process that combines learning, action and performance improvement. The process incorporates the real-time leadership challenges that managers face in your company. It not only develops managers into leaders, it creates an internal community of leaders dedicated to improving their own effectiveness and the effectiveness of those around them. The Leadership Developmentmore...
Giving Feedback Giving Feedback is a three hour course concentrating on being able to give a variety of feedback to a variety of people for performance improvement. We examine the interpersonal or people skills required, the assertiveness required and the real value of constructive criticism. more...
The Mindset of Really Big Impact Selling ...pplication of skills from the Sales Leaders, you will get performance improvement from most of your team.
You may even have a team that are successfully achieving their targets. But what about their resilience?
Some industries require a great level of persistence and the ability to handle rejection day after day to meet targets. Eventually this takes it s toll on the best of us, and can lead more...
Quantum Learning ...pplication of learning, Quantum Learning delivers focused performance improvement, one topic at a time. Breakthrough learning in less than 2 hour away from your desk. Based on needs analysis your team attend a series of 90 minutes single topic workshops at the workplace, spaced three weeks apart. Structured to enable your managers to follow through the implementation and with automatic more...
Alignment of Purpose ...ce Coaching Skills to ensure sustainability of change and performance improvement.
Your Organisation Will Learn
1.How to clarify Vision, Mission and Goals
2.How to get your team to buy-in to Change and Start to Create it Themselves!
3.Masterful Questioning and Listening skills
4.How to eliminate negative blame throwing discussions
5.How Managers can be powerful leaders and supportive more...