Online Performance Measurement eLearning
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From 123-CBT Computer Based Training
Supply Chain Management
...e in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate.
This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance
more...
Supply Chain Management
...e in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate.
This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance
more...
Developing a High-Performance Organization
Developing a High-Performance Organization
Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,
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Developing a High-Performance Organization
Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,
more...
SAP R 3 Supply Chain Management
Course Overview
The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete
examples using SAP within different industry
more...
Course Overview
The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete
examples using SAP within different industry
more...
Managing IT Projects Project Planning Execution
...n planning. Identify the need for performance measurement baselines. Simulation Overview: In the simulation at the end of this unit, you will meet with Dave Spencer, Project Sponsor, and Jenny Davis, IT Project Manager. Icon International is planning to close their chain of toy stores to develop the sale of toys on-line. You have been asked to
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...n planning. Identify the need for performance measurement baselines. Simulation Overview: In the simulation at the end of this unit, you will meet with Dave Spencer, Project Sponsor, and Jenny Davis, IT Project Manager. Icon International is planning to close their chain of toy stores to develop the sale of toys on-line. You have been asked to
more...
From Serebra Learning Corporation
Call Center Operations Performance Measurement
This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance
more...
This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance
more...
Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
Call Center Operations Call Center Technologies
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
Leading A Customer-Focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
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The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work
more...
Supply Chain Management
...e in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate.This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance as a
more...
...e in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate.This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance as a
more...
From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland)
The full five-day Certified Knowledge Manager (CKM) workshop will be held in Basel, Switzerland, 21 - 25 April 2008. The training will take place at Merian Hotel situated on the Rhein.
The Program Brcohure can be downloaded as a pdf from: http://www.douglasconnect.com/files/KMTrainingBrochure.pdf
The workshop week will be co-led by Douglas Weidner, President, International Knowledge Management
more...
The full five-day Certified Knowledge Manager (CKM) workshop will be held in Basel, Switzerland, 21 - 25 April 2008. The training will take place at Merian Hotel situated on the Rhein.
The Program Brcohure can be downloaded as a pdf from: http://www.douglasconnect.com/files/KMTrainingBrochure.pdf
The workshop week will be co-led by Douglas Weidner, President, International Knowledge Management
more...
