Online Person eLearning

Screening Applicants for Interviewing ...ening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based on  more...

Bloodborne Pathogen Awarenss ...tion presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18, 2001. The content in this course is designed to comply with the intent of the  more...

Discover Outlook 2007 Level 2 Discover Outlook 2007: Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Workplace Conflict Recognizing and Responding to Conflict ... how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved  more...

Working with Difficult People Identifying Difficult People ... techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people,  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

Getting Results without Authority Building Relationships and Credibility Getting Results without Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a  more...

Getting Results without Direct Authority Reciprocity ...mple, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Addressing and Redistributing E-mail ...e distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and expecting a return call from the right person. This course covers the techniques for addressing and redistributing e-mails appropriately. Specifically, you will be introduced to the best practices for  more...

Working with Difficult People How to Work with Procrastinators ...et done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Customer Service Confrontation and Conflict ...ally uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer  more...

Facilitating Difficult Situations ...ou deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the  more...

Enhancing Your Creativity ...person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential.  more...

You and Your Boss ...luence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches strategies for building a strong professional relationship with your boss. It explains various ways you  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Telesales Communications ...ant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by  more...

Receiving Feedback and Criticism Receiving Feedback and Criticism We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

SQL Server 2008 Security Management ...ryption certificates and asymmetric and symmetric keys. Impersonation is another SQL Server security feature, which is used to make sure that the person who accesses the database has the appropriate permissions to complete the task, for example, running a specific store procedure to access underlying objects. This course demonstrates how to create SQL Server logins, database users, and how to  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Basic Business Math Percentages Ratios ...sic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with percentages and ratios  more...

Learn HTML All By Yourself- Advanced ...st powerful parts of a web page is the form. In general a person fills in the form and then submits it to you. After this lesson, you will be able to create your own custom forms. For specific topics studied in this 5 week advanced course, click on the link at the bottom of this page that reads "Preview of lesson contents and lesson plans". The structure of each lesson is the same as that of  more...

Legal Research and Writing ...l and unprofessional behavior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information for any assignment Partly or wholly completing an assignment for another student or submitting assignments  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Motivating Employees ...talizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term  more...

How to Build And Maintain Rapport With Your Clients ...r clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your  more...

OSHA Record Keeping and Documentation ...en safety programs, and more. You may not be the fastest person on a motorcycle, the winner of the biggest lottery payout, or juggled the most number of chainsaws but with our OSHA Record Keeping and Documentation Safety training program you will learn to keep and use safety records to create a record-breaking safe workplace. This course can be taken in a self-directed pace. You can achieve  more...

Trenching and Excavation ...ructions. You?ll dig into what it means to be a competent person, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about protective systems, hazards posed by poisonous gases, and training requirements. Take safety to the max with our Trenching and Excavating Safety-training program. This course can be taken in a self-directed  more...

Bartending the Easy Way-Online ...gredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be  more...

Bartending to the Max-Online ...know to be a working, professional bartender.Can an older person get a job bartending? You should think about working with a clientele that is near your own age. Since there are bars for all ages, then anyone should be able to find a job.How would this class help me get a job? Bartending to the Max stresses customer service, which is actually the most important part of bartending. Since Kellie  more...

Bloodborne Pathogens ...to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers to questions where material is  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers to questions where material is  more...

Coaching For Performance ...hing sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and  more...

MSHA Part 46 Refresher ...completed, your training will need to be certified by the person in your company responsible for mine safety and health training. Who Should Take This Course Mines must offer this safety and awareness training to persons performing all types of mining activities in MSHA Part 46 operations and to contractors who have frequent or extended exposures during maintenance activities. Examples of  more...

MSHA Part 48 Surface Mining Refresher ...er, there must be a certified instructor available to the person participating in this course to satisfy MSHA requirements. The course design here closely matches the template for Part 48 training provided by MSHA. When completed, your training will need to be certified by the person in your company responsible for mine safety and health training. Who Should Take This Course Mines must offer  more...

The Art of Active Listening .... It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The  more...

Learn Grammar the Easy Way (Part 1) ... can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on  more...

Time Management ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

Work-Life Balance ...concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Work-Life Balance There are a number of historical, societal, and workplace factors that can  more...

Customer Relations ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

Working with Difficult People ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

FMLA: What Supervisors Need to Know ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

EEOC & ADA: What Supervisors Need to Know ...ination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to deal  more...

FLSA: What Supervisors Need to Know ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

Valuing Diversity in the Workplace ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

Effective Communication in the Workplace ...example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference  more...

Managing as Project Champion ... the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the technical skills associated with project management. It's a course about  more...

Avoiding Problem Performance Simulation ...o avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft series "Problem Performance Management" and  more...

Lean Techniques ...y, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean business. In fact, the furniture industry uses batch and queue processes that inconvenience the customer at every turn. In this course,  more...

Building a Healthy System ...m healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision, and you have the makings of a healthy system.  more...

Measuring Customer Satisfaction Simulation ...rket some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time for Stratoscape, and they've begun an intensive marketing outreach, reevaluating their customer base from every angle.  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Leadership Communication Skills ...thority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for building those relationships. Once you have been accepted as the leader, good communication will  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Word 2000 Expert User ...ts within a master document. Route a document to another person. Customize a document template. Create a style within a document. Edit the selected style in a document. Identify the appropriate situations in which to use macros. Record a macro. Run a macro. Edit a macro. Load a macro from another template. Manage a macro. Unit 2: Group Editing and Document Distribution  more...

Outlook 2000 Proficient User ...sks in the Options dialog box. Assign a task to another person. Respond to a task request. Send a status report to another person regarding the progress of an assigned task. Identify the elements of the Journal interface, including the setup options that are available when you use Journal for the first time. Create a new journal entry manually. Edit a journal entry. Identify the  more...

Outlook 2000 Expert User ... a message template. Use a message template. Create a Personal Address Book. Create a personal distribution list. Identify Compose New Fax Wizard options. Select an answer mode option for receiving a fax. Identify custom fax features. Set up Newreader. Subscribe to a newsgroup. Identify newsgroup message features. Post a message to a newsgroup. Schedule an online meeting  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 ...ity values. Identify the steps to map organization and person roles. Identify features of the Product Hierarchy. Identify considerations to address while defining project templates. Unit 4: Advanced Product Catalog Integration Identify features of Oracle Advanced Product Catalog integration with Oracle Projects. Identify features of lifecycle tracking projects. Sequence  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ... the functions are performed. Identify the contents of a person document. Identify the contents of a Configuration Settings document. Identify the contents of a server document. Identify the contents of a connection document. Identify the contents of a Domain document. Identify the mail routing process between users having mail files on the same mail server. Identify the routing process  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing Course Overview This is the sixth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...list. Create a task. Create a reminder note for another person. Create a folder using the GroupWise client. Link a message to a folder using the GroupWise client. Share a folder using GroupWise. Track the status of a message using GroupWise. Identify the features of the GroupWise address book. Create a personal address book using GroupWise. Export a personal address book using  more...

Self Development Positively Influencing Others ... Match the sensory system of another person. Respond appropriately to verbal attacks. Given five steps, work to empower another person. Audience Professionals who are want to learn how to use techniques to positively influence others. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...low the LISTEN process during a conversation with another person. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance  more...

Java for Procedural Programmers Object Technology ...o identify benefits of the doughnut diagram to illustrate person objects. To identify features of an object message. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

Java for Procedural Programmers Object Technology ...o identify benefits of the doughnut diagram to illustrate person objects. To identify features of an object message. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

Leadership Development Delegation ...gated. Delegate tasks to the right person. Give clear directions to delegates. Monitor a task's progress. Simulation Overview: In this simulation, you will meet with two Assistant Loan Officers to assign them new tasks. You need to identify each delegate's strengths, give  more...

Employee Performance Managing Difficult People ...help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new  more...

Essentials of Management Creating a Positive Workplace ...our department. Six months ago, Charles was the top sales person in the department and a good team player, but he is currently having trouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing Negative Attitudes (0.5 - 1 hour) Understand the  more...

Negotiating The Negotiation Process ...otiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a  more...

Managing Change Managing Yourself Through Change ...ansition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you will learn how to manage  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners This course is designed for all security managers, officers, and practitioners in the health care and insurance industries as well as managers whose organizations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To  more...

Brand Management Fundamentals of Brand Management ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Organizational Behavior Organizational Group Dynamics ... Paul that has arisen over sharing Elizabeth as a support person. You know from past interactions with the three of them that Deb is a ''Director,'' Paul is an ''Inquisitor,'' and Elizabeth is a ''Collaborator.'' Given their personality types, you must effectively lead them through the conflict management and decision making processes. Unit 3: Power, Politics, and Leadership (1 - 2 hours)  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Writing to Reach the Audience ...e. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to  more...

Making Telephone Calls Count ...tomated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot  more...

Cranes & Rigging The Cranes and Rigging safety course covers the topics included in OSHA 29 CFR 1926. 55 Subpart N. This self-paced, online training is intended for workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial lifts. LEARNING OBJECTIVES: 1. Introduce  more...

OSHA - 10 Hour Construction Outreach Training Program - Online The OSHA 10 Hour training for Construction is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. The 10 hour course is geared to the general laborer and new hires and serves as a safety orientation for work on a construction site. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and  more...

OSHA Excavation Safety Training - en Espanol The online Spanish Excavation Safety training course gives the Spanish-speaking construction worker a basic understanding of how to work safely in and around excavations, protective systems, and important points to consider when working in an excavation. LEARNING OBJECTIVES: Identify factors that pose a hazard to employees working in excavations Learn how to protect employees from  more...

HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module ...ing, medical surveillance, site control, decontamination, personal protective equipment, and respiratory equipment. LEARNING OBJECTIVES: - Be able to read and understand OSHA regulations and requirements - Use Site Characterization to identify hazards found in the workplace and steps to be taken to minimize hazards - Better understand the principles of toxicology and how they  more...

Excavation Safety Cave-ins are considered the most dangerous trench and excavation hazard. In addition, other potentially fatal hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards, 29 CFR 1926. 650, intend to protect workers in trenches and excavations. This course gives you a basic  more...

Cranes and Rigging - en Espanol Course Cost: $20. 00 Course Duration: 1 hour Course Enrollment: http://bit. ly/ 4TFsSG The online Cranes and Rigging Safety course in Spanish is intended for Spanish-speaking construction workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial  more...

HR401 - SAP Employee Self-Service ESS .... This simulation course is a basic requirement for every person that uses the ESS Portal or Human Resource Professional. Course Goal: - Learn how to maintain your own employee data and search other employees' information - Enroll in benefits, maintain family members and emergency contacts - Review your pay slips and compensation statements - Record your own working time, request  more...