Online Personnel eLearning - Training Resources

Stack Sampling Methods 1-5 US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...rovides an overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities  more...

Shipping with Dry Ice This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...

RCRA and DOT Refresher This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment,  more...

RCRA Hazardous Waste Management for Generators The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...

QPR Suicide Triage Training ... fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for suicide, you will learn how to question suicidal persons, persuade them to accept help, refer them to resources, and determine the immediate risk for suicide.  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Pharmacy Technician Career Training Program ...ing confidentiality, negligence and liability for medical personnel. Learn how to control and maintain narcotic inventories. You will also read about historic pieces of legislation that have shaped the field as we know it today. Medical Terminology ? Often, Medical Terminology can seem like a foreign language, but you will find this subject fascinating and easy to learn. We will show you  more...

OSHA 8-Hour Hazwoper Refresher ...personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that  more...

MSHA Part 46 Refresher This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements. Part 46 applies to shell dredging, sand, gravel, surface stone, surface clay, colloidal phosphate, and surface limestone mines. This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements.  more...

MSHA Part 48 Surface Mining Refresher This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 48 requirements for most above-ground mines or above-ground operations at underground mines. Part 48 applies to coal mines, underground metal and nonmetal mines, surface metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and  more...

Lockout Tagout How much is a hand, an eye, or even a life worth? We re sure that this is a question your company never wants to answer. Welcome to Lockout Tagout How much is a hand, an eye, or even a life worth? We?re sure that this is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

How To Master Sales Skills ...ls bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET  more...

HIPAA Privacy Training & Certification Program ... and transferred. HR professionals, including in-house HR personnel, consultants, advisors, service providers, and administrators need to learn the various requirements in order to ensure compliance. The HIPAA Privacy Training & Certification Program covers both the basics and the detailed rules for the use and disclosure of information. The Program includes the notice requirement rules and  more...

Hazardous Waste Manifest Update This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...

Control of Hazardous Energy (Lockout/Tagout) This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will  more...

Build Your Own BIZ(tm) - Dynamic Workforce Management ...personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Bloodborne Pathogens This course provides training as required by OSHA`s Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of tranmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Accounting In An Hour ...Hour? is the acclaimed 60-minute course for non-financial personnel that can help you be more productive and valuable to any organization.Just 60 minutes can put your career in passing gear! Now you can gain the accounting knowledge you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s  more...

How To Master Customer Service ...personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult customers. IMPORTANT  more...

SAP Human Resources - Personnel Administration ...most common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Inbound Call Centers People Management ...e agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call  more...

Effective Interfunctional Relationships ... in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own  more...

Managing for High Performance ...f business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Content  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Deployment  more...

Visio 2000 Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

C Programming - Part 4 ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...

C Programming - Part 3 ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...

C Programming - Part 2 ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...

C Programming - Part 1 ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...

SAP R 3 v4 x Invoice Verification ... C ontent Emphasis Skills-Based A udience All personnel involved in the auditing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory  more...

SAP R 3 v4 x SD Order Processing ... C ontent Emphasis Skills-Based A udience All personnel managing or contributing to Order Processing activities in using the SAP R/3 Sales and Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at  more...

NDS Design and Implementation Part 1 ...rtant to the success of a network. Identify the tasks of personnel roles needed in NDS design. Identify the phases of the NDS design cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match the NDS concepts with their descriptions. Sequence the steps to create a naming  more...

NetWare 5 0 User Fundamentals ...are 5.0 network. Send a request to the technical support personnel by using the Help Requester. Unit 3: Network Printing Duration: 2 Hour(s) Distinguish between the characteristics of public access printers and controlled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using NetWare Administrator.  more...

Microsoft Visio 2003 Expert User ...abase Wizard. Audience: This course is intended for personnel with significant prior experience; end users wishing to extend their skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the  more...

Brand Management Developing a Brand Strategy ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Brand Management Integrated Marketing ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Brand Management Branding on the Web ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Strategic Management Developing a Successful Process ... Recognize the strategic planning roles of key personnel. Identify the characteristics to determine when to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking  more...

Networking Technologies Series TCP IP Concepts Architecture ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP application services with  more...

Networking Technologies Series TCP IP Protocols ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in a IP datagram's passage on  more...

Networking Technologies Series TCP IP Internetwork Mgt ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the command and  more...

SAP R 3 MM Purchasing Organization and Master Data ... C ontent Emphasis Skills-Based A udience All personnel involved in materials acquisition processes, ensuring the correct materials and services are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ... C ontent Emphasis Skills-Based A udience All personnel involved in materials acquisition processes, ensuring that correct materials and services are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's  more...

Object Analysis Design Requirements Analysis ...take place during Object Oriented Analysis. Identify the personnel and software included in the Object Oriented Analysis process. Identify the activities that take place during Object Oriented Design. Identify personnel and software involved during the Object Oriented Design process. Identify how Object Oriented Design can be implemented. Identify the personnel and tools involved during  more...

Oracle SQL Specifics Retrieving and Formatting Data ...stem Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational database management system  more...

Oracle SQL Specifics Creating and Managing Database Objects ...stem Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its description. Use the CREATE  more...

Site Server 3 0 Implementation - Part 1 ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...

Site Server 3 0 Implementation - Part 2 ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...

Site Server 3 0 Implementation - Part 3 ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...

Microsoft Visio 2003 Proficient User ...t Visio 2003. Audience: This course is intended for personnel at all levels of the enterprise and end users wishing to familiarize themselves with Microsoft Visio 2003. Experience with the Windows 2000/XP interface, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course.  more...

NetWare Service and Support Upgrade - Part 1 ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. This course  more...

NetWare Service and Support Upgrade - Part 2 ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

NetWare Service and Support Upgrade - Part 3 ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

NetWare Service and Support Upgrade - Part 4 ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

NetWare Service and Support Upgrade - Part 5 ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...

International Business Essentials The Global Business Environment ...he end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural  more...

Excel XP Fundamentals ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN,  more...

Excel XP Proficient User ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs and should have taken Microsoft Excel 2002 Fundamentals course 74030. Content Emphasis  more...

Excel XP Expert User ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems, and basic knowledge of either Microsoft Office 97 or 2000 programs. Learners should have also completed courses 74030 and 74031 or have equivalent knowledge. Content Emphasis  more...

Moving from Technical Professional to Manager Series The Moving from Technical Professional to Manager Series includes the following courses: Moving from Technical Professional to Mgr.: Getting Started Moving from Technical Professional to Mgr.: Managing Personnel Moving from Technical Professional to Mgr.: Managing the IT Dept. To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 Workflow Architecture ... using the workflow scenario Notification of absence from Personnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP Business Workflow Architecture. a Basic Structure of SAP Business Workflow. a Process Layer. a Organizational Layer. a Business  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...ience The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting  more...

WebSphere MQ Essentials System Administration II ...he Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent  more...

WebSphere MQ Essentials System Administration I ... of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course.  more...

WebSphere MQ Essentials System Administration I ... of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course.  more...

WebSphere MQ Essentials System Administration II ...he Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent  more...

Defining Microsoft NET Solution Architectures Part 1 ...identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...d. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide  more...

Business Writing Writing Effective Proposals ... identify guidelines for discussing cost, scheduling, and personnel issues in your proposal. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours  more...

Workplace Aggression Defusing Aggressive Situations ...urred. Learn To Name the personnel that can offer assistance when they are faced with aggressive employees. Use appropriate communication techniques when addressing an employee who behaves aggressively. Follow six steps for meeting with an employee who is in the mild aggression stage.  more...

Six Sigma Deploying Six Sigma ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Starting a Six Sigma Project (0.5 - 1 hour) Identify guidelines for Six Sigma projects.  more...

Six Sigma Managing Six Sigma Projects ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Support and Change (0.5 - 1 hour) Identify two types of organizational  more...

Project Management Human Resource Management ...racteristics of project team members. Identify types of personnel problems. Unit 4: Developing and Managing the Team Identify the inputs associated with developing the project team. Identify the tools and techniques associated with developing the project team. Identify the output associated with developing the project team. Sequence the steps that can be used to develop a  more...

Team Leadership Promoting Your Team s Effectiveness ...are development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it is your job to meet with Don, Greg, and Stacey to develop goals for your team and establish ways to evaluate your progress as you launch this new venture. Unit 2: Motivating  more...

Six Sigma Six Sigma Essentials ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: The Fundamentals of Six Sigma (0.5 - 1 hour) Identify the importance of statistical  more...

Team Participation Team Communication ...essing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour) State the types of information gained about  more...

Brand Management Fundamentals of Brand Management ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Brand Management Building Brand Equity ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Brand Management Managing Brand Equity ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Site Server 3 0 Commerce Solutions - Part 1 ...se series is designed for system administrators and other personnel who are responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce  more...

Site Server 3 0 Commerce Solutions - Part 2 ...se series is designed for system administrators and other personnel who are responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce  more...

SAP R 3 3 0 Fundamentals ...uitable for users of all levels including data processing personnel and management. Participants should have a basic knowledge of Windows or other graphical user interfaces. The following course can provide the prerequisite knowledge: Course 11712, Windows 3.1 Fundamentals. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: The Structure and Functionality of the R/3 System  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...

SAP R 3 Workflow Scenario ... using the workflow scenario Notification of absence from Personnel Management as an example. The user will be introduced to the tools that are required for a workflow, takes a closer look at a multi-level workflow based on a notification of absence and discusses error management. Learn To: a Simple Workflow scenario. a Tasks. a Event linkage. a Containers and  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...ta. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Course 13181 Working with SAP R/3, provides the education and training which will ensure the most  more...

SAP R 3 CO Cost Center Acct Master Data ...reate and Change Statistical Key Figures. Audience All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...od. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...ccessing and Navigating Standard Reports. Audience All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...

WebSphere MQ Essentials Introduction ...ed for linking with other systems. Audience Technical personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network  more...

Defining Microsoft NET Solution Architectures Part 1 ...identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining  more...

WebSphere MQ Essentials Introduction ...ed for linking with other systems. Audience Technical personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network  more...

CCNT Basic Data Communications v6 0 Part 1 ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Networks and Signals (3.5 hours) Identify features of data communications. Identify features of analog and digital transmission. Identify features of data terminal equipment (DTE)-to-DTE  more...

CCNT Basic Data Communications v6 0 Part 2 ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Networks, SNA, and TCP/IP (2 hours) Identify features of networks. Identify features of local area networks (LANs) and wide area networks (WANs). Identify features of hierarchical  more...

CCNT Basic Data Communications v6 0 Part 3 ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs and Communications Equipment (3 - 4 hours) Match IEEE 802 working groups with their areas of interest. Identify specifications supported by the IEEE 802.3 Ethernet standard.  more...

Advanced Business Comm Guidelines for Effective Comm ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Advanced Business Comm Business Writing for Results ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Advanced Business Comm Enhancing the Comm Message ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...