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Stack Sampling Methods 1-5 on-line e-learning cbt (computer based) US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures  more...
Spanish Language: Electrical Safety (Seguridad con la Electricidad) on-line e-learning cbt (computer based) ...rovides an overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities  more...
Shipping with Dry Ice on-line e-learning cbt (computer based) This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...
RCRA and DOT Refresher on-line e-learning cbt (computer based) This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment,  more...
RCRA Hazardous Waste Management for Generators on-line e-learning cbt (computer based) The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...
QPR Suicide Triage Training ... fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for suicide, you will learn how to question suicidal persons, persuade them to accept help, refer them to resources, and determine the immediate risk for suicide.  more...
Productivity Management & Leadership Success Training Program on-line e-learning cbt (computer based) This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...
Pharmacy Technician Career Training Program on-line e-learning cbt (computer based)study at homecourseware ...ing confidentiality, negligence and liability for medical personnel. Learn how to control and maintain narcotic inventories. You will also read about historic pieces of legislation that have shaped the field as we know it today. Medical Terminology ? Often, Medical Terminology can seem like a foreign language, but you will find this subject fascinating and easy to learn. We will show you  more...
OSHA 8-Hour Hazwoper Refresher on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that  more...
MSHA Part 46 Refresher on-line e-learning cbt (computer based) This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements. Part 46 applies to shell dredging, sand, gravel, surface stone, surface clay, colloidal phosphate, and surface limestone mines. This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 46 annual refresher requirements.  more...
MSHA Part 48 Surface Mining Refresher on-line e-learning cbt (computer based) This course is designed to assist you in meeting Mining Safety and Health Administration (MSHA) Part 48 requirements for most above-ground mines or above-ground operations at underground mines. Part 48 applies to coal mines, underground metal and nonmetal mines, surface metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and  more...
Lockout Tagout on-line e-learning cbt (computer based) How much is a hand, an eye, or even a life worth? We re sure that this is a question your company never wants to answer. Welcome to Lockout Tagout How much is a hand, an eye, or even a life worth? We?re sure that this is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The  more...
Introduction To HR Management Training & Certification Program on-line e-learning cbt (computer based) Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...
How To Master Sales Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ls bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET  more...
HIPAA Privacy Training & Certification Program on-line e-learning cbt (computer based) ... and transferred. HR professionals, including in-house HR personnel, consultants, advisors, service providers, and administrators need to learn the various requirements in order to ensure compliance. The HIPAA Privacy Training & Certification Program covers both the basics and the detailed rules for the use and disclosure of information. The Program includes the notice requirement rules and  more...
Hazardous Waste Manifest Update on-line e-learning cbt (computer based) This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...
Control of Hazardous Energy (Lockout/Tagout) on-line e-learning cbt (computer based) This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will  more...
Build Your Own BIZ(tm) - Dynamic Workforce Management ...personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...
Bloodborne Pathogens on-line e-learning cbt (computer based) This course provides training as required by OSHA`s Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of tranmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day  more...
Basic Internet Specialist Certificate on-line e-learning cbt (computer based)study at homecourseware Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...
ADA Training & Certification Program on-line e-learning cbt (computer based) Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...
Accounting In An Hour on-line e-learning cbt (computer based) ...Hour? is the acclaimed 60-minute course for non-financial personnel that can help you be more productive and valuable to any organization.Just 60 minutes can put your career in passing gear! Now you can gain the accounting knowledge you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s  more...
How To Master Customer Service on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult customers. IMPORTANT  more...
From Michael Management Corporation
SAP Human Resources - Personnel Administration on-line e-learning cbt (computer based)study at homeself directed ...most common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run  more...
From 123-CBT Computer Based Training
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...
Process Management Skills on-line e-learning cbt (computer based) Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...
Inbound Call Centers People Management on-line e-learning cbt (computer based) ...e agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call  more...
Effective Interfunctional Relationships on-line e-learning cbt (computer based) ... in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own  more...
Managing for High Performance on-line e-learning cbt (computer based) ...f business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In  more...
NDS 8 0 Advanced Tools Diagnostics Part 3 on-line e-learning cbt (computer based)cd rom ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
NDS 8 0 Advanced Tools Diagnostics Part 2 on-line e-learning cbt (computer based)cd rom ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
NDS 8 0 Advanced Tools Diagnostics Part 1 on-line e-learning cbt (computer based)cd rom ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Content  more...
NDS 8 0 Advanced Tools Diagnostics Curriculum on-line e-learning cbt (computer based)cd rom ...e. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Deployment  more...
Visio 2000 on-line e-learning cbt (computer based)cd rom Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 2 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
C Programming - Part 4 on-line e-learning cbt (computer based)cd rom ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...
C Programming - Part 3 on-line e-learning cbt (computer based)cd rom ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...
C Programming - Part 1 on-line e-learning cbt (computer based)cd rom ...types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to  more...
SAP R 3 v4 x Invoice Verification on-line e-learning cbt (computer based)cd rom ... C ontent Emphasis Skills-Based A udience All personnel involved in the auditing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory  more...
SAP R 3 v4 x SD Order Processing on-line e-learning cbt (computer based)cd rom ... C ontent Emphasis Skills-Based A udience All personnel managing or contributing to Order Processing activities in using the SAP R/3 Sales and Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at  more...
NDS Design and Implementation Part 1 on-line e-learning cbt (computer based)cd rom ...rtant to the success of a network. Identify the tasks of personnel roles needed in NDS design. Identify the phases of the NDS design cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match the NDS concepts with their descriptions. Sequence the steps to create a naming  more...
NetWare 5 0 User Fundamentals on-line e-learning cbt (computer based)cd rom ...are 5.0 network. Send a request to the technical support personnel by using the Help Requester. Unit 3: Network Printing Duration: 2 Hour(s) Distinguish between the characteristics of public access printers and controlled access printers. Set properties for an NDPS print job by using NetWare Administrator. Change the order of an NDPS print job by using NetWare Administrator.  more...
Microsoft Visio 2003 Expert User on-line e-learning cbt (computer based)cd rom ...abase Wizard. Audience: This course is intended for personnel with significant prior experience; end users wishing to extend their skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the  more...
Brand Management Developing a Brand Strategy on-line e-learning cbt (computer based)cd rom ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Brand Management Integrated Marketing on-line e-learning cbt (computer based)cd rom ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Brand Management Branding on the Web on-line e-learning cbt (computer based)cd rom ...series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Strategic Management Developing a Successful Process on-line e-learning cbt (computer based)cd rom ... Recognize the strategic planning roles of key personnel. Identify the characteristics to determine when to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking  more...
Networking Technologies Series TCP IP Concepts Architecture on-line e-learning cbt (computer based)cd rom ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3 Hour(s) Identify the features of TCP/IP. Identify the advantages of using connection-oriented over connectionless communication. Match the TCP/IP application services with  more...
Networking Technologies Series TCP IP Protocols on-line e-learning cbt (computer based)cd rom ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols (IP) Duration: 1 - 2 Hour(s) Identify the features of the IP. Match the various fields in the IP datagram header layout with their features. Sequence the steps in a IP datagram's passage on  more...
Networking Technologies Series TCP IP Internetwork Mgt on-line e-learning cbt (computer based)cd rom ...dministrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Duration: 1.5 - 2 Hour(s) Identify the features of an e-mail application. Identify the steps in the transmission of an e-mail. Identify the benefits of relaying mail. Sequence the command and  more...
SAP R 3 MM Purchasing Organization and Master Data on-line e-learning cbt (computer based)cd rom ... C ontent Emphasis Skills-Based A udience All personnel involved in materials acquisition processes, ensuring the correct materials and services are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's  more...
SAP R 3 MM Purchasing Purchase Order Processing and Information System on-line e-learning cbt (computer based)cd rom ... C ontent Emphasis Skills-Based A udience All personnel involved in materials acquisition processes, ensuring that correct materials and services are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's  more...
Object Analysis Design Requirements Analysis on-line e-learning cbt (computer based)cd rom ...take place during Object Oriented Analysis. Identify the personnel and software included in the Object Oriented Analysis process. Identify the activities that take place during Object Oriented Design. Identify personnel and software involved during the Object Oriented Design process. Identify how Object Oriented Design can be implemented. Identify the personnel and tools involved during  more...
Oracle SQL Specifics Retrieving and Formatting Data on-line e-learning cbt (computer based)cd rom ...stem Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Environment Overview Duration: 1 - 2 Hour(s) Identify three Relational Model concepts. Match the five database objects to their definitions. Identify features of Oracle's object relational database management system  more...
Oracle SQL Specifics Creating and Managing Database Objects on-line e-learning cbt (computer based)cd rom ...stem Analysts, Database Administrators, Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its description. Use the CREATE  more...
Site Server 3 0 Implementation - Part 1 on-line e-learning cbt (computer based)cd rom ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...
Site Server 3 0 Implementation - Part 2 on-line e-learning cbt (computer based)cd rom ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...
Site Server 3 0 Implementation - Part 3 on-line e-learning cbt (computer based)cd rom ...se series is designed for system administrators and other personnel who are responsible for developing and maintaining Internet and intranet sites using Microsoft Site Server 3.0. This series will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course  more...
Microsoft Visio 2003 Proficient User on-line e-learning cbt (computer based)cd rom ...t Visio 2003. Audience: This course is intended for personnel at all levels of the enterprise and end users wishing to familiarize themselves with Microsoft Visio 2003. Experience with the Windows 2000/XP interface, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course.  more...
NetWare Service and Support Upgrade - Part 1 on-line e-learning cbt (computer based)cd rom ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. This course  more...
NetWare Service and Support Upgrade - Part 2 on-line e-learning cbt (computer based)cd rom ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
NetWare Service and Support Upgrade - Part 3 on-line e-learning cbt (computer based)cd rom ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
NetWare Service and Support Upgrade - Part 4 on-line e-learning cbt (computer based)cd rom ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
NetWare Service and Support Upgrade - Part 5 on-line e-learning cbt (computer based)cd rom ... Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition,  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...he end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural  more...
Excel XP Fundamentals on-line e-learning cbt (computer based)cd rom ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN,  more...
Excel XP Proficient User on-line e-learning cbt (computer based)cd rom ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs and should have taken Microsoft Excel 2002 Fundamentals course 74030. Content Emphasis  more...
Excel XP Expert User on-line e-learning cbt (computer based)cd rom ...a. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems, and basic knowledge of either Microsoft Office 97 or 2000 programs. Learners should have also completed courses 74030 and 74031 or have equivalent knowledge. Content Emphasis  more...
Moving from Technical Professional to Manager Series on-line e-learning cbt (computer based)cd rom The Moving from Technical Professional to Manager Series includes the following courses: Moving from Technical Professional to Mgr.: Getting Started Moving from Technical Professional to Mgr.: Managing Personnel Moving from Technical Professional to Mgr.: Managing the IT Dept. To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
SAP R 3 Workflow Architecture on-line e-learning cbt (computer based)cd rom ... using the workflow scenario Notification of absence from Personnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP Business Workflow Architecture. a Basic Structure of SAP Business Workflow. a Process Layer. a Organizational Layer. a Business  more...
SAP R 3 v4 6 CO Cost Center Acct Master Data on-line e-learning cbt (computer based)cd rom ...ience The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting  more...
WebSphere MQ Essentials System Administration II on-line e-learning cbt (computer based)cd rom ...he Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent  more...
WebSphere MQ Essentials System Administration I on-line e-learning cbt (computer based)cd rom ... of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course.  more...
WebSphere MQ Essentials System Administration I on-line e-learning cbt (computer based)cd rom ... of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course.  more...
WebSphere MQ Essentials System Administration II on-line e-learning cbt (computer based)cd rom ...he Object Authority Manager (OAM). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction and IBM WebSphere MQ Essentials System Administration I or equivalent  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining  more...
SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings on-line e-learning cbt (computer based)cd rom The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...
SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc on-line e-learning cbt (computer based)cd rom ...d. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide  more...
Business Writing Writing Effective Proposals on-line e-learning cbt (computer based)cd rom ... identify guidelines for discussing cost, scheduling, and personnel issues in your proposal. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours  more...
Workplace Aggression Defusing Aggressive Situations on-line e-learning cbt (computer based)cd rom ...urred. Learn To Name the personnel that can offer assistance when they are faced with aggressive employees. Use appropriate communication techniques when addressing an employee who behaves aggressively. Follow six steps for meeting with an employee who is in the mild aggression stage.  more...
Six Sigma Deploying Six Sigma on-line e-learning cbt (computer based)cd rom ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Starting a Six Sigma Project (0.5 - 1 hour) Identify guidelines for Six Sigma projects.  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Support and Change (0.5 - 1 hour) Identify two types of organizational  more...
Project Management Human Resource Management on-line e-learning cbt (computer based)cd rom ...racteristics of project team members. Identify types of personnel problems. Unit 4: Developing and Managing the Team Identify the inputs associated with developing the project team. Identify the tools and techniques associated with developing the project team. Identify the output associated with developing the project team. Sequence the steps that can be used to develop a  more...
Team Leadership Promoting Your Team s Effectiveness on-line e-learning cbt (computer based)cd rom ...are development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it is your job to meet with Don, Greg, and Stacey to develop goals for your team and establish ways to evaluate your progress as you launch this new venture. Unit 2: Motivating  more...
Six Sigma Six Sigma Essentials on-line e-learning cbt (computer based)cd rom ...Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: The Fundamentals of Six Sigma (0.5 - 1 hour) Identify the importance of statistical  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom ...essing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour) State the types of information gained about  more...
Brand Management Fundamentals of Brand Management on-line e-learning cbt (computer based)cd rom ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Brand Management Building Brand Equity on-line e-learning cbt (computer based)cd rom ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Brand Management Managing Brand Equity on-line e-learning cbt (computer based)cd rom ...target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Site Server 3 0 Commerce Solutions - Part 1 on-line e-learning cbt (computer based)cd rom ...se series is designed for system administrators and other personnel who are responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce  more...
Site Server 3 0 Commerce Solutions - Part 2 on-line e-learning cbt (computer based)cd rom ...se series is designed for system administrators and other personnel who are responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce  more...
SAP R 3 3 0 Fundamentals on-line e-learning cbt (computer based)cd rom ...uitable for users of all levels including data processing personnel and management. Participants should have a basic knowledge of Windows or other graphical user interfaces. The following course can provide the prerequisite knowledge: Course 11712, Windows 3.1 Fundamentals. T otal Learning Time 4 - 6 Hour(s) Course Contents Unit 1: The Structure and Functionality of the R/3 System  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 2 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 3 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 3 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4 on-line e-learning cbt (computer based)cd rom ...ipal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410  more...
SAP R 3 Workflow Scenario on-line e-learning cbt (computer based)cd rom ... using the workflow scenario Notification of absence from Personnel Management as an example. The user will be introduced to the tools that are required for a workflow, takes a closer look at a multi-level workflow based on a notification of absence and discusses error management. Learn To: a Simple Workflow scenario. a Tasks. a Event linkage. a Containers and  more...
SAP R 3 CO Cost Center Acct Organization Basic Settings on-line e-learning cbt (computer based)cd rom ...ta. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Course 13181 Working with SAP R/3, provides the education and training which will ensure the most  more...
SAP R 3 CO Cost Center Acct Master Data on-line e-learning cbt (computer based)cd rom ...reate and Change Statistical Key Figures. Audience All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...
SAP R 3 CO Cost Center Acct Settings for Periodical Processing on-line e-learning cbt (computer based)cd rom ...od. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...
SAP R 3 CO Cost Center Acct Periodical Allocation Reports on-line e-learning cbt (computer based)cd rom ...ccessing and Navigating Standard Reports. Audience All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of  more...
WebSphere MQ Essentials Introduction on-line e-learning cbt (computer based)cd rom ...ed for linking with other systems. Audience Technical personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify considerations for defining  more...
WebSphere MQ Essentials Introduction on-line e-learning cbt (computer based)cd rom ...ed for linking with other systems. Audience Technical personnel who wish to find out more about WebSphere MQ. Before taking this course, you should have previous technical experience in working with software. Skills and experience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network  more...
CCNT Basic Data Communications v6 0 Part 1 on-line e-learning cbt (computer based)cd rom ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Networks and Signals (3.5 hours) Identify features of data communications. Identify features of analog and digital transmission. Identify features of data terminal equipment (DTE)-to-DTE  more...
CCNT Basic Data Communications v6 0 Part 2 on-line e-learning cbt (computer based)cd rom ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Networks, SNA, and TCP/IP (2 hours) Identify features of networks. Identify features of local area networks (LANs) and wide area networks (WANs). Identify features of hierarchical  more...
CCNT Basic Data Communications v6 0 Part 3 on-line e-learning cbt (computer based)cd rom ...duct Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs and Communications Equipment (3 - 4 hours) Match IEEE 802 working groups with their areas of interest. Identify specifications supported by the IEEE 802.3 Ethernet standard.  more...
Advanced Business Comm Guidelines for Effective Comm on-line e-learning cbt (computer based)cd rom ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...
Advanced Business Comm Business Writing for Results on-line e-learning cbt (computer based)cd rom ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...
Advanced Business Comm Enhancing the Comm Message on-line e-learning cbt (computer based)cd rom ...essional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...
Moving from Technical Professional to Mgr Series Managing Personnel on-line e-learning cbt (computer based)cd rom This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...
From HAZMAT Plans & Programs, Inc
29 CFR 1926 Subpart R Steel Erection on-line e-learning cbt (computer based)self directed ...and construction company owners, and to any other on-site personnel. This course is designed to assist contractors, engineers and architects, and other safety personnel in understanding and complying with the new OSHA 29 CFR 1926 Subpart R, Steel Erection Standard. LEARNING OBJECTIVES: Identify and understand Subpart R - Steel Erection Final Rules Understand 1926. 750 Scope  more...
From Compliance Solutions
8-Hour HAZWOPER Training Online on-line e-learning cbt (computer based) ...ourse topics including health and safety procedures, and personnel protection during work operations at hazardous material sites. This feature packed interactive online course includes over 450 individual training units and topics, over 2 hours of full motion video and is self paced so you can complete training at your own pace. Advanced features such as audio, chapter quizzes and  more...
24-Hour HAZWOPER Online on-line e-learning cbt (computer based) ...such as drillers, surveyors, contractors, administrative personnel, drivers etc. Workers attending this course will cover health and safety procedures during work operations at hazardous material sites. For a complete course outline, click the "Course Outline" link below. CEU's: This course qualifies for American Board of Industrial Hygiene (ABIH) Credit  more...
40-Hour HAZWOPER Online on-line e-learning cbt (computer based) ...ent to the student. Who Should Take This Course: Personnel who are involved in the following disciplines are required to have the 40-hour initial HAZWOPER training (in order to comply with OSHA regulations, an annual refresher must be completed to keep the certification valid): Removal or handling of underground tanks and/or piping, contaminated soil and/or groundwater, subsurface  more...
DOT Hazmat Transportation Online on-line e-learning cbt (computer based) ...pment process, this includes the administrative support personnel that generate the paperwork (manifests, bills of lading, etc) as well as anyone who signs or accepts shipments, must be trained. If you stop and think about it, making sure that every person that comes in contact with a hazmat shipment, has a real possibility of making a mistake and jeopardizing the shipment. In order to  more...
OSHA Site Supervisor-Online on-line e-learning cbt (computer based) ...th professionals, designers, engineers, maintenance, and personnel staff to engineer as many hazards out of the workplace as possible, to educate employees in safe work practices and procedures, and to enforce all safety rules and policies. In this role, the supervisor acts as investigator, safety researcher, and advocate. This on-line course is designed for Site Supervisors and others  more...
Spanish 8-Hour HAZWOPER Training-Online on-line e-learning cbt (computer based) ...ies, a mock dress-out, health and safety procedures, and personnel protection during work operations at hazardous material sites and many other areas. The content and exercises are changed annually so your employees will not be taking the same class over and over again! Prerequisite: This course is an annual refresher course. All employees MUST have taken either the 24 or 40-Hour  more...
Spanish 24-Hour HAZWOPER Training-Online on-line e-learning cbt (computer based) ...such as drillers, surveyors, contractors, administrative personnel, drivers etc. Workers attending this course will cover health and safety procedures during work operations at hazardous material sites. For a complete Spanish or English course outlines, click the appropriate link below. CEU's: This course qualifies for American Board of Industrial Hygiene  more...
From 6P International, LLC
29 CFR 1926 Subpart R Steel Erection on-line e-learning cbt (computer based) The Steel Erection course will offer training in procedures required in the new "Steel Erection Standard". Attendees who should attend this seminar are those who are in any position of authority relating to any type of structural steel erection, including everyone from the crafts trade to project managers and construction company owners, and to any other on-site personnel. This course is designed  more...
Working Safely with Hazardous Materials in Health Care on-line e-learning cbt (computer based) ...d to harmful chemicals or hazardous materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and know the risks involved with hazardous materials along with the  more...
Use of Explosives in the Workplace on-line e-learning cbt (computer based) ...struction and mining. If used properly and by experienced personnel the use of explosives could be very beneficial. However, if explosives are used by untrained users, there is a great potential for both fire and unwanted explosions. The main objective of this course is to provide fundamental information about explosives and how you can safely use and secure them in operations related to  more...
Building Security on-line e-learning cbt (computer based) With more than a million office buildings in the United States, more and more Americans are spending a considerable part of their lives working in these buildings. Recently, there has been a growing concern for security in commercial buildings all over the US. The purpose of this course is to familiarize building owners and managers, along with security personnel, with identifying types of dangers  more...
Ionizing and Non-ionizing Radiation Safety on-line e-learning cbt (computer based) ...Personnel working in areas where they could be exposed to radiation need to be aware of the associated hazards and preventive or control measures. This course covers information about radiation, kinds of radiation found in workplaces, effects of radiation on human health, and the preventive measures that could be adopted to control radiation in the work areas. This course will be helpful for  more...
From Radiofrequency Safety International Corporation
Intro to Two Way on-line e-learning cbt (computer based) ... Every agency, company, or organization that has field personnel has a need to communicate with the elements in the field; this function is largely met by wireless telecommunications of some type. This course explains the fundamental parts of Two Way Radio Communication Systems, the protocol needed to have order on the system, and the basic operation of the radio units. Two Way Radio  more...
From Serebra Learning Corporation
Basic Features of Excel 2002 on-line e-learning cbt (computer based) To provide an overview of the basic features of Excel 2002 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...
Microsoft Office 2000 - Beginning Excel on-line e-learning cbt (computer based) To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...
Overview of Business Process Management on-line e-learning cbt (computer based) In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining  more...
Process Analysis and Documentation on-line e-learning cbt (computer based) The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,  more...
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...
Federal Government Industry Overview Version 1 on-line e-learning cbt (computer based) The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry  more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...
ITIL The Service Desk and Incident Management on-line e-learning cbt (computer based) Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services  more...
ITIL Configuration and Release Management on-line e-learning cbt (computer based) Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...
ITIL Service Level and Capacity Management on-line e-learning cbt (computer based) IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services  more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...
ITIL Continuity and Availability Management on-line e-learning cbt (computer based) American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and  more...
ITIL Financial and Security Management on-line e-learning cbt (computer based) IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to  more...
The Contact Center and Technical Support Agent on-line e-learning cbt (computer based) In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...
Inbound Call Centers People Management on-line e-learning cbt (computer based) ...e agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call  more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...
Project Management Project Cost on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the  more...
Project Management Professional Human Resources Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum  more...
Process Management Skills on-line e-learning cbt (computer based) ...ling activities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings, making you more productive and your day more rewarding. This course is designed for technical  more...
Transitioning From Technical Professional to Management on-line e-learning cbt (computer based) For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to  more...
Making Cross-generational Teams Work on-line e-learning cbt (computer based) Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) ... resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker to have fifty years of experience with another never having a memory of life without a computer. Today, there are four generations interacting in the workforce: the Silent Generation, Baby Boomers,  more...
Managing For High Performance on-line e-learning cbt (computer based) ...f business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In  more...
Control Charts and the Pre-control Process on-line e-learning cbt (computer based) Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the  more...
Six Sigma--Lean Tools for Control on-line e-learning cbt (computer based) Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring  more...
Six Sigma--Measurement System Re-analysis on-line e-learning cbt (computer based) Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...
Define the Six Sigma Opportunity on-line e-learning cbt (computer based) Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those  more...
The Six Sigma Project Charter and Plan on-line e-learning cbt (computer based) What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered  more...
Six Sigma Team Leadership on-line e-learning cbt (computer based) By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to  more...
Six Sigma Team Dynamics and Performance on-line e-learning cbt (computer based) Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) What is a Six Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so  more...
Six Sigma Management and Planning Tools on-line e-learning cbt (computer based) In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...
Six Sigma and the Voice of the Customer on-line e-learning cbt (computer based) Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...
Six Sigma and Critical Customer Requirements on-line e-learning cbt (computer based) Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how  more...
Defining and Mapping the Six Sigma Process on-line e-learning cbt (computer based) Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a  more...
Scoping the Six Sigma Project on-line e-learning cbt (computer based) Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...
Design of Experiments DOE on-line e-learning cbt (computer based) By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process  more...
Design and Analysis on-line e-learning cbt (computer based) In the Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the  more...
Taguchi and Quality Improvement on-line e-learning cbt (computer based) Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of  more...
Experimenting for Process Improvement on-line e-learning cbt (computer based) The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated  more...
Lean Concepts on-line e-learning cbt (computer based) Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business  more...
Non-value added Steps and Tasks on-line e-learning cbt (computer based) Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...
Lean Tools on-line e-learning cbt (computer based) At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...
Total Productive Maintenance TPM on-line e-learning cbt (computer based) How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...
Probability and Statistics on-line e-learning cbt (computer based) The Measure step of the DMAIC system used in Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret  more...
Collecting and Summarizing Data on-line e-learning cbt (computer based) The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current  more...
Properties and Applications of Probability Distributions on-line e-learning cbt (computer based) Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of  more...
Measurement Systems on-line e-learning cbt (computer based) The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...
Analyzing Process Capability on-line e-learning cbt (computer based) Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches  more...
Calculating Process Capability on-line e-learning cbt (computer based) When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for  more...
Organizational Goals and Objectives on-line e-learning cbt (computer based) Before a Six Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent  more...
Leadership in Six Sigma on-line e-learning cbt (computer based) Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to  more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) What exactly is Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core  more...
History of Organizational Improvement and the Foundations of Six Sigma on-line e-learning cbt (computer based) To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum  more...
Evaluating Brand Effectiveness on-line e-learning cbt (computer based) Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.  more...
Managing and Maintaining Brand Equity on-line e-learning cbt (computer based) There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...
Quality Systems Models and Theories on-line e-learning cbt (computer based) ... is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its  more...
Building Brand Equity on-line e-learning cbt (computer based) Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.  more...
Introduction to Brand Management on-line e-learning cbt (computer based) There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...
Record Retention on-line e-learning cbt (computer based) Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention  more...
Drug-free Workplace on-line e-learning cbt (computer based) Would you know what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National  more...
Sarbanes Oxley Whistleblower Protection on-line e-learning cbt (computer based) Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections  more...
Advanced Site Architecture on-line e-learning cbt (computer based) In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.  more...
HIPAA Electronic Health Data Transactions on-line e-learning cbt (computer based) Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a  more...
HIPAA Implementing Privacy Rules on-line e-learning cbt (computer based) The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more  more...
Windows 2000 - Security Solutions on-line e-learning cbt (computer based) To provide the information and skills necessary to design secure Windows 2000 networks, and to introduce the major security concepts, threats, risks, and the principal security features of Windows 2000 Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 - Managing and Securing Resources on-line e-learning cbt (computer based) To enable students to design suitable administrative structures for Active Directory, to design security for users and groups, and to explain the resource and data security requirements for Windows 2000 computers. Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 - Communication and Remote Access Security on-line e-learning cbt (computer based) To enable students to design protocol-level security, to secure network services, to secure connections from remote users and remote offices, and to provide remote users with secure access to local resources Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 - Internet and Extranet Security on-line e-learning cbt (computer based) To enable students to design inbound and outbound Internet security solutions and secure partner access to network and to provide an overview of PKI and enable students to design PKI security solutions Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 - Migration Design Upgrade and Migration Strategies on-line e-learning cbt (computer based) To show how to plan a migration from a Windows NT 3.5x or NT 4.0 domain to Windows 2000 Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000  more...
Windows 2000 - Network Design Addressing and Naming Services on-line e-learning cbt (computer based) To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 - Network Design Networking on-line e-learning cbt (computer based) To provide an overview of Windows 2000 networking services and to analyze and design a TCP/IP requirement and implementation strategy Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Windows 2000 Core Technologies- TCP IP on-line e-learning cbt (computer based) To provide an overview of TCP/IP concepts and how they apply to Windows 2000 Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments who use the Windows 2000 network operating system  more...
Windows 2000 Core Technologies - Network Fundamentals on-line e-learning cbt (computer based) To provide an overview of networking concepts and how they apply to Windows 2000 Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments who use the Windows 2000 network operating system  more...
Windows 2000 - Migration Design Deployment on-line e-learning cbt (computer based) To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000  more...
Windows 2000 - Migration Design Restructuring on-line e-learning cbt (computer based) To describe how to plan the restructuring of a Windows NT 3.5x or NT 4.0 domain to a Windows 2000 domain Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000  more...
Microsoft Small Business Server 2000 Administration on-line e-learning cbt (computer based) To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Microsoft Small Business Server 2000 Features on-line e-learning cbt (computer based) To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...
Getting Started with Windows Server 2003 on-line e-learning cbt (computer based) To familiarise students with Windows server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators  more...
System Administration in Windows Server 2003 on-line e-learning cbt (computer based) To provide the learner with the information required to perform administration tasks in Windows Server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators  more...
Managing Windows Server 2003 Internet Services on-line e-learning cbt (computer based) To explain the management of Internet services in Windows Server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators  more...
Windows Server 2003 Terminal Services and System Recovery on-line e-learning cbt (computer based) To introduce the learner to Terminal Services management and system recovery procedures MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators  more...
Operating System Technologies Configuration on-line e-learning cbt (computer based) To demonstrate the configuration of Windows operating system technologies Technical support personnel  more...
Operating System Technologies and the Networking Environment on-line e-learning cbt (computer based) To describe the concepts and procedures required to access an existing physical network using a Windows operating system Technical support personnel  more...
Operating System Technologies Management and Troubleshooting on-line e-learning cbt (computer based) To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel  more...
Operating System Technologies Concepts and Installation on-line e-learning cbt (computer based) To describe the basic concepts relating to Windows operating system technologies and the installation and upgrade process Technical support personnel  more...
OS 390 Introduction on-line e-learning cbt (computer based) This course is an introduction to the IBM OS/390 integrated network operational environment. OS/390 presents all the elements of the S/390 system in one integrated package. This course provides a brief background to mainframe systems, and describes the basic functional areas of the OS/390 environment. The course describes the evolution of OS/390 from IBM's original MVS system and provides a  more...
OS 390 MVS Concepts and Facilities on-line e-learning cbt (computer based) This course introduces the IBM Multiple Virtual Storage environment. It explains concepts and facilities, and its role within the S/390 system. The course covers MVS functions and system programs, data storage management, and application development.The course explains the role of MVS and identifies the data processing resources affected by the MVS operating system. The first topic presents a  more...
JES2 System Control I on-line e-learning cbt (computer based) This course covers the JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs  more...
JES2 System Control II on-line e-learning cbt (computer based) This course covers the JES2 and MVS commands for controlling batch jobs, started tasks, and time-sharing users. Manipulating jobs in the queues and controlling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs  more...
SNMP MIBs and RMON on-line e-learning cbt (computer based) To identify the methods by which data is collected and distributed for network management and the form that those messages take Network managers, administrators, and technical support personnel who require an insight into the protocols most widely used in network management  more...
IPv6 on-line e-learning cbt (computer based) To intoduce IPv6, explain its features, and discuss how it can be implemented Technical support personnel, system engineers, network administrators, network managers, integration specialists  more...
Introduction to Cisco Voice Design Concepts on-line e-learning cbt (computer based) To identify voice design principles and outline guidelines for successful integrated network deployment Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design  more...
Introduction to Cisco Network Management Design Concepts on-line e-learning cbt (computer based) To identify the key considerations involved in network management design Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design Professional (CCDP) certification  more...
Cisco Design Case Study on-line e-learning cbt (computer based) To design a small to mid-sized network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design Professional (CCDP) certification  more...
Cisco DESGN 2 0 Network Design Methodology on-line e-learning cbt (computer based) To recognize the principles of SONA and the network design methodology, and document an enterprise network design solution Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco  more...
Cisco DESGN 2 0 Structuring and Modularizing the Network on-line e-learning cbt (computer based) To recognize the components and operation of the Cisco Enterprise Architecture modules, and apply the Architecture to an existing enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals  more...
Cisco DESGN 2 0 Multilayer Campus Design on-line e-learning cbt (computer based) To recognize the fundamentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those  more...
Cisco DESGN 2 0 Designing Enterprise WANs on-line e-learning cbt (computer based) To recognize the features and technologies of WAN architectures, and design the WANs for an enterprise Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design  more...
Cisco DESGN 2 0 IP Address and Routing Protocol Design on-line e-learning cbt (computer based) To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals  more...
Cisco DESGN 2 0 Network Security Solutions on-line e-learning cbt (computer based) To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those  more...
Cisco DESGN 2 0 Voice Networking on-line e-learning cbt (computer based) To recognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA)  more...
Cisco DESGN 2 0 Wireless Networking on-line e-learning cbt (computer based) To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification  more...
Relational Database Concepts and Facilities on-line e-learning cbt (computer based) This course covers the general conceptual methodology, models, and technology that are utilized in Relational Database Management Systems (RDBMS). The course is designed to give the user a top-down overview of relational database development and implementation. By breaking down the application development process into distinct components, the student will understand the key features of Relational  more...
CCNT Basic Data Communications v6 0 Part 1 on-line e-learning cbt (computer based) This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section  more...
CCNT Basic Data Communications v6 0 Part 2 on-line e-learning cbt (computer based) This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...
CCNT Basic Data Communications v6 0 Part 3 on-line e-learning cbt (computer based) This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless  more...
Electrical Electronics Motors and Transformers on-line e-learning cbt (computer based) The course will cover: Basic principles of DC motors Types of DC motors Controlling DC motors Basic principles of AC motors Types of AC motors Controlling AC motors Basic theory of transformers Types of transformers Ratings of transformers Maintenance of motors and transformers Mechanical troubleshooting of motors and transformers Electrical troubleshooting of motors and transformers. This course  more...
Blueprint Reading Geometric Dimensioning and Tolerancing R on-line e-learning cbt (computer based) This course covers the standard symbols and terminology used in drawings to specify size tolerance of interrelated parts. This course will be valuable for employees whose duties require a thorough understanding of the principles of dimensioning and tolerancing. This includes mechanics, quality control personnel, and production workers involved in the manufacture of machined parts.  more...
NFPA 1600 Disaster Emergency Management on-line e-learning cbt (computer based) Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based) Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological  more...
DOT 1 Hazardous Materials Table on-line e-learning cbt (computer based) This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general  more...
DOT 2 Packaging and Labeling on-line e-learning cbt (computer based) This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training.  more...
DOT 3 Shipping Papers on-line e-learning cbt (computer based) This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation  more...
DOT 4 Loading and Storage on-line e-learning cbt (computer based) This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's  more...
IATA 1 Hazard Class Identification Classification on-line e-learning cbt (computer based) This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including definitions, an introduction to the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements  more...
IATA 2 Marking and Labeling on-line e-learning cbt (computer based) This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific  more...
IATA 3 Packaging on-line e-learning cbt (computer based) This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the  more...
IATA 4 Documentation on-line e-learning cbt (computer based) This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide  more...
tcw11-gfc--11/23/09-12:40:58-(20382)[B]-[B]-[A]