Online Phone eLearning - Training Resources
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From Online Training Directory
Legal Nurse Consulting Certificate Program
...communication with the course instructor is by email, telephone, fax, and/or US postal mail. Participants can utilize all of any one of these vehicles to communicate with the instructor.
The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The
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...communication with the course instructor is by email, telephone, fax, and/or US postal mail. Participants can utilize all of any one of these vehicles to communicate with the instructor.
The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The
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Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing
... available through an interactive on-line exchange or via phone communication whenever a question arises, this is considered acceptable. This training course complies with the requirement by having an online chat (AOL screen name: eduwhere) available at 1 pm - 5 pm every Tuesday (Eastern Time), 9 am - 11 am every Wednesday, and by scheduled appointment, with a toll free number to call if you
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... available through an interactive on-line exchange or via phone communication whenever a question arises, this is considered acceptable. This training course complies with the requirement by having an online chat (AOL screen name: eduwhere) available at 1 pm - 5 pm every Tuesday (Eastern Time), 9 am - 11 am every Wednesday, and by scheduled appointment, with a toll free number to call if you
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Bloodborne Pathogens
... available through an interactive on-line exchange or via phone communication whenever a question arises, this is considered acceptable.Who Should Take This Course: -Persons who are exposed to blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses,
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... available through an interactive on-line exchange or via phone communication whenever a question arises, this is considered acceptable.Who Should Take This Course: -Persons who are exposed to blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses,
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Bartending to the Max-Online
...your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender, a great employee and a skilled bar manager. Additionally, you will be provided
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...your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender, a great employee and a skilled bar manager. Additionally, you will be provided
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Bartending the Easy Way-Online
...your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender and a great employee. Additionally, you will be provided with recipes to learn and
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...your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender and a great employee. Additionally, you will be provided with recipes to learn and
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Telephone Sales Skills
Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)
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Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)
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From 123-CBT Computer Based Training
Telesales Communications
... I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help
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Telesales Communications
... I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help
more...
Preparing for Inbound Sales Calls
...phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the
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...phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the
more...
Call Center Telephone Sales
...imes have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is
more...
...imes have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is
more...
The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Advancing Service Expertise
It's obviously a treat to have a sumptuous meal at a five-star restaurant, or be doted on at a five star resort. But five star service extends beyond our personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and
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It's obviously a treat to have a sumptuous meal at a five-star restaurant, or be doted on at a five star resort. But five star service extends beyond our personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and
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Customers Confrontation and Conflict
Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations.
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Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations.
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The Call Center Industry
...phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: overview, call
more...
...phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: overview, call
more...
Communication Business Etiquette
...te greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the
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...te greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the
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Writing to Reach the Audience
...ere writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers,
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...ere writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers,
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Screening Applicants
You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals
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You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals
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Preparing as the Interviewee
Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral
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Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral
more...
Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config
...s with their uses. Configure modem settings by using the Phone and Modem icon in Control Panel. Configure the Maximum Connection Rate setting of an infrared port by using Control Panel. Match the smart card interfaces with the situations in which they are used. Configure multiple-display by using the Display icon in Control Panel. Install a network print device by using Add Printer Wizard.
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...s with their uses. Configure modem settings by using the Phone and Modem icon in Control Panel. Configure the Maximum Connection Rate setting of an infrared port by using Control Panel. Match the smart card interfaces with the situations in which they are used. Configure multiple-display by using the Display icon in Control Panel. Install a network print device by using Add Printer Wizard.
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Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config
Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and
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Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and
more...
Sales Skills Effectively Closing a Sale
...large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's office furniture by identifying and addressing their key issues. Unit 3: Confirming Commitment (0.5 - 1 hour) Identify signals that a client is or is not
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...large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from Icon. It is your responsibility to demonstrate the benefits of Icon's office furniture by identifying and addressing their key issues. Unit 3: Confirming Commitment (0.5 - 1 hour) Identify signals that a client is or is not
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Professional Selling Over the Phone Preparation Strategies
...Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice, listening to feedback, and
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...Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice, listening to feedback, and
more...
Professional Selling Over the Phone Prospecting
...Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To
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...Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To
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Professional Selling Over the Phone Closing a Sale
...Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for
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...Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for
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Principles of Marketing Fundamentals of Marketing
... Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make choices that help Icon reach its profit goals for each product.
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... Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make choices that help Icon reach its profit goals for each product.
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Professional Selling Over the Phone Series
The Professional Selling Over the Phone Series includes the following courses: Professional Selling Over the Phone: Preparation and Strategies Professional Selling Over the Phone: Prospecting Professional Selling Over the Phone: Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Professional Selling Over the Phone Series includes the following courses: Professional Selling Over the Phone: Preparation and Strategies Professional Selling Over the Phone: Prospecting Professional Selling Over the Phone: Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).
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Excellence in Service Communicating With Customers Virtually
...Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to
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...Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to
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Decision Making Problem Solving Decision Making Fundamentals
... received an offer from an Asian manufacturer to buy your Phone Equipment Line. You need to make a decision to sell or keep the line given certain time constraints. Unit 3: Team Decision Making (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible for making decisions in a group.
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... received an offer from an Asian manufacturer to buy your Phone Equipment Line. You need to make a decision to sell or keep the line given certain time constraints. Unit 3: Team Decision Making (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible for making decisions in a group.
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Delegation Monitoring Evaluating Results
...ore responsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan.
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...ore responsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan.
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Principles of Marketing Distribution Strategy
...propriate distribution channel partner for a new wireless phone that incorporates personal digital assistant and Internet technology. She will cover the different types of distribution channels, how to manage distribution channels, as well as how to select channel partners. During your conversation, Robin will ask you questions to test your understanding of distribution channel concepts. Unit
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...propriate distribution channel partner for a new wireless phone that incorporates personal digital assistant and Internet technology. She will cover the different types of distribution channels, how to manage distribution channels, as well as how to select channel partners. During your conversation, Robin will ask you questions to test your understanding of distribution channel concepts. Unit
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Administrative Assistant Skills Understanding Basic Skills
...g Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep
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...g Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep
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A 2003 OS Technologies Part 3 Troubleshooting
... To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To identify guidelines for troubleshooting printer problems. To configure spool settings for a printer. To match common blue screen errors with their descriptions.
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... To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To identify guidelines for troubleshooting printer problems. To configure spool settings for a printer. To match common blue screen errors with their descriptions.
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CCNT Voice Over IP Essentials v6 0
...andwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the transmission standards and protocols in VoIP networks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions to these QoS issues.
Learn To:
Identify features of packetized voice.
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...andwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the transmission standards and protocols in VoIP networks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions to these QoS issues.
Learn To:
Identify features of packetized voice.
more...
Telephone Skills Professionalism Through Basic Skills
...phone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through
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...phone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through
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Telephone Skills Handling Difficult Calls
...s and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray
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...s and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray
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Telephone Skills Effectively Mng Inbound Outbound Calls
... and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 - 1 hour) Identify methods for screening calls. Identify guidelines for the
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... and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 - 1 hour) Identify methods for screening calls. Identify guidelines for the
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Project Leadership Overcoming Obstacles
... Icon has recently introduced a new all-in-one cellular phone, the Icon X3, including features such as a full-color LCD screen, one-touch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints
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... Icon has recently introduced a new all-in-one cellular phone, the Icon X3, including features such as a full-color LCD screen, one-touch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints
more...
From Compliance Solutions
Spanish 8-Hour HAZWOPER Training-Online
The 8-Hour HAZWOPER Annual Refresher
Seminar-Spanish provides OSHA required annual refresher training for
employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated
training can be found in 29
CFR1910.120. Workers attending this course will cover changes in related
regulations, several class safety activities, a mock dress-out, health and
safety procedures, and
more...
The 8-Hour HAZWOPER Annual Refresher
Seminar-Spanish provides OSHA required annual refresher training for
employees who have completed the initial 24 or 40-Hour HAZWOPER course. Mandated
training can be found in 29
CFR1910.120. Workers attending this course will cover changes in related
regulations, several class safety activities, a mock dress-out, health and
safety procedures, and
more...
From Pitman Training Centre Notting Hill
Management Studies BTEC Certificate Level 5
...upported programme too,
with your personal mentor just a phone call away.
The course's exercises are tailorable to fit the real-life challenges you face at work, making this a highly practical learning experience.
And enrolment automatically includes membership of the Institute Of Leadership & Management (ILM) and on graduation you automatically qualify for membership of the Chartered
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Communication At Work
If you're unsure about your English in an office environment, this is the course for you! Only 175. 00!
In approximately 6 hours of study time, you'll relearn basic points of English grammar including the correct use of the apostrophe and subject and verb agreement; how to handle yourself on the phone including how to deal with difficult people; how to communicate through body language
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From Serebra Learning Corporation
Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
more...
Cisco IP Phones and CallManager Configuration
To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Preparing for Inbound Sales Calls
...phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the
more...
...phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the
more...
The Inbound Call Center
... factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service they want. Becoming a successful call center manager is not an easy task. This series is targeted specifically for call center managers, but would also be a valuable asset for
more...
... factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the service they want. Becoming a successful call center manager is not an easy task. This series is targeted specifically for call center managers, but would also be a valuable asset for
more...
Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
more...
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
more...
The Call Center Industry
...phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: overview, call
more...
...phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: overview, call
more...
Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
more...
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
more...
Call Center Telephone Sales
...imes have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is
more...
...imes have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is
more...
Customer Support Specialist Simulation
...ion companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based
more...
...ion companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based
more...
Making Telephone Calls Count
...Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key
more...
...Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key
more...
Wireless Communication Basics
To discuss the development and functionality of wireless communication Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To discuss the development and functionality of wireless communication Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
1G and 2G Communication Systems
To discuss the history, development, and functionality of GSM, IS-136, and IS-95 telecommunications technology Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To discuss the history, development, and functionality of GSM, IS-136, and IS-95 telecommunications technology Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
3G Communication Systems
To describe and discuss various third-generation telecommunications technologies, including W-CDMA, EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To describe and discuss various third-generation telecommunications technologies, including W-CDMA, EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
2 5G Communication Systems
To discuss the history, development, and functionality of GPRS, HSCSD, and 2.5G CDMA telecommunications technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To discuss the history, development, and functionality of GPRS, HSCSD, and 2.5G CDMA telecommunications technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
Bluetooth and HomeRF
To describe and discuss the major issues surrounding Bluetooth and HomeRF technology, their respective architectures, functionalities, and application environments Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To describe and discuss the major issues surrounding Bluetooth and HomeRF technology, their respective architectures, functionalities, and application environments Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Alternative Access Methods in a Wireless Environment
To discuss the history, development and functionality of fixed wireless-access, satellite, and trunked-radio technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
more...
To discuss the history, development and functionality of fixed wireless-access, satellite, and trunked-radio technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Adding Users to Cisco CallManager
To explain how to use Cisco CallManager to add users, associate devices to users, and customize Cisco IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To explain how to use Cisco CallManager to add users, associate devices to users, and customize Cisco IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Using BAT and TAPS
To demonstrate how to use the Bulk administration Tool (BAT), a web-based application for Cisco CallManager, and the Tool for Auto-Registered Phones Support (TAPS) to bulk-add and auto-register Cisco IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP
more...
To demonstrate how to use the Bulk administration Tool (BAT), a web-based application for Cisco CallManager, and the Tool for Auto-Registered Phones Support (TAPS) to bulk-add and auto-register Cisco IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP
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Configuring Cisco IP Phone Features
To explain how to configure and use the Cisco IP phone features available to users in a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To explain how to configure and use the Cisco IP phone features available to users in a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Enabling Authentication and Encryption Features
To explain how authentication and encryption are used in Cisco IP telephony security and demonstrate how to configure IP phone authentication and encryption in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To explain how authentication and encryption are used in Cisco IP telephony security and demonstrate how to configure IP phone authentication and encryption in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Cisco BCMSN 3 0 Configuring and Implementing WLANs
To explain how to use Cisco Systems utilities to configure the Cisco WLAN client, distinguish between autonomous and lightweight WLAN implementations, and explain how to configure autonomous and lightweight Cisco WLAN solutions. Network administrators, network engineers, network managers, systems managers, or network designers.
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To explain how to use Cisco Systems utilities to configure the Cisco WLAN client, distinguish between autonomous and lightweight WLAN implementations, and explain how to configure autonomous and lightweight Cisco WLAN solutions. Network administrators, network engineers, network managers, systems managers, or network designers.
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IP Phones and CallManager Configuration
To select the most appropriate IP Telephony endpoints for a Cisco IP Telephony solution and configure Cisco CallManager to support IP Phones using the CallManager Configuration tool IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To select the most appropriate IP Telephony endpoints for a Cisco IP Telephony solution and configure Cisco CallManager to support IP Phones using the CallManager Configuration tool IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Cisco Catalyst Switches and IP Communicator
To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Using the BAT Application and TAPS Tool
To install the Bulk Administration Tool and use BAT, the BAT Wizard, and the TAPS tool to bulk-add and auto-register Cisco IP Phones, users, and ports in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To install the Bulk Administration Tool and use BAT, the BAT Wizard, and the TAPS tool to bulk-add and auto-register Cisco IP Phones, users, and ports in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Configuring Media Resources and Adding Users
To configure and manage media resources in Cisco CallManager and add users and use Cisco CallManager to configure user options and settings for Cisco IP Phones in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To configure and manage media resources in Cisco CallManager and add users and use Cisco CallManager to configure user options and settings for Cisco IP Phones in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Configuring Cisco IP Phone Features
To configure the Call Park, Call Pickup, Cisco Call Back, Barge, and Privacy features and implement the Cisco CallManager Extension Mobility service in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To configure the Call Park, Call Pickup, Cisco Call Back, Barge, and Privacy features and implement the Cisco CallManager Extension Mobility service in an IP Telephony network. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Toll Fraud Prevention and IP Phone Security
To recognize toll fraud exploits and prevent them, and how to secure the Cisco IP Phone against threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
To recognize toll fraud exploits and prevent them, and how to secure the Cisco IP Phone against threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
more...
Workplace Security Awareness
... workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify general security guidelines and best practices recall how to deal with
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... workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify general security guidelines and best practices recall how to deal with
more...
Business Contact Manager with Outlook 2007
Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing
more...
Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing
more...
Capture Digital Video
This course will provide users information on how to capture digital video using their digital video camera, cell phone, or PDA. It will include an introduction to each piece of the digital hardware, and how the video is captured. A computer user who has good computer experience, but has never used any video capturing devices.
more...
This course will provide users information on how to capture digital video using their digital video camera, cell phone, or PDA. It will include an introduction to each piece of the digital hardware, and how the video is captured. A computer user who has good computer experience, but has never used any video capturing devices.
more...
Transfer Digital Video
This course will provide users information on how to transfer digital video from their digital video camera, DVC connector, cell phone, or PDA to a computer. It will include an introduction to each of the digital hardware, and how the video is transferred. A computer user who has good computer experience, but has never used any video transferring devices.
more...
This course will provide users information on how to transfer digital video from their digital video camera, DVC connector, cell phone, or PDA to a computer. It will include an introduction to each of the digital hardware, and how the video is transferred. A computer user who has good computer experience, but has never used any video transferring devices.
more...
Phone Skills : Preparing for a Call
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and
more...
Phone Skills : Transferring Calls
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with
more...
Phone Skills : Ending a Call and Following Up
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and
more...
Phone Skills : Taking and Leaving Phone Messages
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will help you
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will help you
more...
Phone Skills : Giving & Getting Information by Phone
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help you
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help you
more...
Phone Skills : Negotiating on the Phone
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication
more...
Phone Skills : Cold Calling & Selling by Phone
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication skills. It will
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication skills. It will
more...
Phone Skills : Handling Angry Callers
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can
more...
Phone Skills : Making Difficult Calls
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some
more...
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some
more...
Phone Skills : Essential Phone Communication Skills
...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises the
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...phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises the
more...
Caring For Your Customers
... If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important.
more...
... If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important.
more...
Excellence in Service - Communicating with Customers Virtually
In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.
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In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.
more...
Capture Digital Images
This course will provide users information on how to capture digital images using their digital camera scanner cell phone or PDA. It will include an introduction to each of the digital hardware and how to capture pictures with it.
more...
This course will provide users information on how to capture digital images using their digital camera scanner cell phone or PDA. It will include an introduction to each of the digital hardware and how to capture pictures with it.
more...
Transfer Digital Images
These courses will provide users information on how to capture digital images using their digital camera scanner cell phone or PDA. It will include an introduction to each of the digital hardware and how the pictures are transferred.
more...
These courses will provide users information on how to capture digital images using their digital camera scanner cell phone or PDA. It will include an introduction to each of the digital hardware and how the pictures are transferred.
more...
Telephone Skills: Understanding Basic Professionalism on the Phone
In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive professional image and use technology to increase your efficiency. In addition you will learn how to organize and supply your workspace to maximize focus.
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In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive professional image and use technology to increase your efficiency. In addition you will learn how to organize and supply your workspace to maximize focus.
more...
Telephone Skills: Handling Difficult Calls
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
more...
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
more...
Professional Selling Over the Phone: Closing a Sale
Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers.
more...
Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers.
more...
Professional Selling Over the Phone: Preparation and Strategies
...Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition the program offers the student examples of communication techniques such as implementing components of an effective voice listening to feedback and asking
more...
...Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition the program offers the student examples of communication techniques such as implementing components of an effective voice listening to feedback and asking
more...
Professional Selling Over the Phone: Prospecting
Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition the program offers the student guidelines for building and maintaining relationships with prospects.
more...
Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition the program offers the student guidelines for building and maintaining relationships with prospects.
more...
From Training Link Education S.E.A
Certificate in Customer Relations
Aim:
To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
Target Audience:
People who provide customer contact through meetings & telephone calls and who receive visitors and guests.
more...
Aim:
To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
Target Audience:
People who provide customer contact through meetings & telephone calls and who receive visitors and guests.
more...
From WDSGlobal
Vista Part 1 Introduction
Vista Part 1 - Introduction explains the developments behind MS Vista, the different editions and what they mean to a user plus many different aspects of the features including the new Vista interface.
It provides an overview of Microsoft Vista for any individual looking to use, sell or support the most advanced PC based Microsoft operating system to date.
This introductory course ensures that
more...
Vista Part 1 - Introduction explains the developments behind MS Vista, the different editions and what they mean to a user plus many different aspects of the features including the new Vista interface.
It provides an overview of Microsoft Vista for any individual looking to use, sell or support the most advanced PC based Microsoft operating system to date.
This introductory course ensures that
more...
From Mobile Applied Technology Training Services, Inc.
VoIP Application & Installation
The Redwood VoIP training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will
more...
The Redwood VoIP training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will
more...
Fiber Optics Installer
The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on
more...
The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on
more...
Fiber Optics Technician
The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on
more...
The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why....
It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on
more...
From Morningstar Ventures
360 Degree Feedback Assessment
...ual development plans.
A one-hour, one-on-one meeting by phone or in person with an external coach, who helps participants understand their data, identify strengths and development needs, and create individual development plan.
An executive coaching process with an external coach that is customized to the needs and goals of the individual.
Pricing
Pricing is per person assessed and
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From JED New Media inc.
Cold Calling with Confidence
Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
more...
Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
more...
Voice Messaging: Maximizing Benefits
Regardless of the voice mail system you use, it pays to acquaint yourself with practical instruction on how to make optimum use of your voice mail resources. Explore the essentials of implementing a voice messaging system with an automated attendant, allowing you and your staff to maximize your time while presenting a professional image.
more...
Regardless of the voice mail system you use, it pays to acquaint yourself with practical instruction on how to make optimum use of your voice mail resources. Explore the essentials of implementing a voice messaging system with an automated attendant, allowing you and your staff to maximize your time while presenting a professional image.
more...
From The Virtual Training Company
FileMaker Pro 8 Advanced
...d emails, five methods for deleting duplicates, recursive phone filter, creating preferences in a single-user and multi-user scenario, web-like back and forward buttons, conditional buttons, custom form letters, changing text attributes with scripts and many more techniques with an emphasis on adaptive scripting and calculations. Examples of the invoice file are provided at every stage of the
more...
...d emails, five methods for deleting duplicates, recursive phone filter, creating preferences in a single-user and multi-user scenario, web-like back and forward buttons, conditional buttons, custom form letters, changing text attributes with scripts and many more techniques with an emphasis on adaptive scripting and calculations. Examples of the invoice file are provided at every stage of the
more...
From Boston University Corporate Education Center
Online Certificate in Applied Project Management
... the 21 one hour sessions conducted with voice over IP or phone bridge, e-mail, discussion groups, homework postings, and optional chat sessions. Team projects can be completed remotely or face to face when the members of a team are located at the same site. The design of the program insures that interaction between participants and instructors and participants to participants is maximized.
more...
... the 21 one hour sessions conducted with voice over IP or phone bridge, e-mail, discussion groups, homework postings, and optional chat sessions. Team projects can be completed remotely or face to face when the members of a team are located at the same site. The design of the program insures that interaction between participants and instructors and participants to participants is maximized.
more...
From Skillspride Online Training
Lotus Notes 4.6 Mail, Calendar & Schedule User Introduction
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and
more...
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and
more...
Lotus Notes 4.5 Mail, Calendar & Schedule User Introduction
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and
more...
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
