Online Place eLearning Training

Appreciating Personality Differences ...You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others and create a more harmonious  more...

Laboratory Audit Essentials ... audit ensures that the laboratory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make  more...

Discover Your Talents To Work From Home Using online tools and resources, find your place in the work-from-home world!  more...

Managing People : When to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching  more...

Managing People : Practical Coaching Situations If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of  more...

Managing People : Your Coaching Style If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. When you coach you'll adopt a particular coaching style: you'll use  more...

Organisational Communication :Setting Safety Standards ...to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will highlight the beliefs that underpin successful Health & Safety Policies, show you how to implement a successful Health & Safety Policy and guide you in providing leadership and supervision. It will demonstrate how to create a safe system of work. You will learn how to help your  more...

Organisational Communication : Dealing with Authorities ...to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will help you use your resources effectively to establish and ensure safe working practices. It will encourage you to promote a safe working environment with your team, and it will help you comply with your legal responsibilities for health and safety. Developing safety sense  more...

Organisational Communication : Improving Safety ...to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will enable you to use your resources effectively and to establish and ensure safe working practices. You'll see how you can reduce losses, by actively preventing accidents, investigating them when they do occur and using the information to improve the safety system even further.  more...

Keeping Safe at Work ...to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will equip you to use your head more than your physical strength before attempting to move anything heavy. It will discuss the steps you can take to reduce the risk of aggression and how to deal with it if you should find yourself in a threatening situation. Developing safety sense  more...

Safety in Industry Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course looks at  more...

Dealing with Emergancies ...to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will introduce you to fire prevention, advise you on what to do in the event of a fire and take you through fire alarm procedures. It will equip you with knowledge on what to do in an emergency before qualified help arrives Developing safety sense requires investment, but the payoff  more...

Papa's Pizza Case Study 8: Place From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Windmaster Case Study 7: Strategy Implementation Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a  more...

Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and  more...

Implementing an Organization-wide Mentoring Program Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

Preparing for the Executive-level Sale Simulation ...ant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the salesperson (ambassador, consultant, and Those sales people wanting to move up into executive sales roles, and any sales  more...

The Automotive Industry Overview Version 2 ...s, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...

Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...

Estimating Activity Costs Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Planning Project Procurement and Requesting Seller Responses If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement  more...

Planning for Quality Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and  more...

Monitoring Controlling and Closing Programs ...benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is  more...

The Foundations of Creativity and Innovation ...oyees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and innovation, how creative thought happens, and what is needed to stimulate it further. This course begins with definitions and an exploration of the science of creativity, including biological and psychological perspectives. You will then examine specific models  more...

Decimals and Percents A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases  more...

Whole Numbers Fractions and Equations What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who  more...

Planning Effective Business Meetings If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Developing Career Plans for Your Technical Professionals ...otivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly skilled and senior positions. You will learn how to recognize and avoid barriers to career development, how to analyze individuals' career development needs, how to determine appropriate career development roles, and how to use various career planning  more...

Managing Cross-Functions ...interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning and knowledge management which are key drivers in delivering success. The target for this path is senior level directors, senior managers of strategic business units and advanced level managers. It would also be of interest to managers working in a  more...

Successful Coaching Relationships ...being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit both the situation and the personality of the coachee. This course shows learners what fosters  more...

Managing and Rewarding Top Performers ...place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages,  more...

Offers Contracts and Organizational Exit HRCI PHR Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's  more...

Offers Contracts and Exit from the Organization HRCI PHR Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's  more...

Introduction to Economics Foundations of Macroeconomics With the basics of microeconomics in place, Foundations of Macroeconomics gives the learner the opportunity to explore the wider issues examined in the field of macroeconomics. Government policies, unemployment and inflation, economic growth and stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. This course is aimed at Managers, Directors, and  more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This  more...

Leadership in Six Sigma ... each in the Six Sigma process? What planning should take place to launch their efforts? How can you tell whether your organization is really ready to take on Six Sigma? What is the proper culture, and can your organization achieve it? And how should the transition be managed? This course examines these crucial issues, as well as providing insight into the organizational responsibilities of Six  more...

Communication Skills and Project Management ...ls to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist  more...

Steps for Successful ISO Registration ... ensuring quality procedures and work instructions are in place. This course emphasizes the importance of continual communication, benchmarking, and quality improvements. "Steps for Successful ISO Registration" guides your organization through the familiar ISO motto: say what you do, do what you say, prove it, and improve it This course is designed for all quality stakeholders, especially those  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Code of Conduct - The Work Place This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment, EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis  more...

Intellectual Property Overview ... types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark laws and presents methods for minimizing legal liabilities. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and  more...

Doing Business on the Internet ...s changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business  more...

Union Awareness ...mbership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have the legal right to form unions, and you need a basic understanding of workers' rights, and what rights you have as an employer. It's important to understand why employees form  more...

HIPAA Securing Protected Health Information ...nformation. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance plans for employees and share protected health information about employees with organizations covered by the new rules. Employers must protect themselves against liability under the new rules by ensuring the confidentiality, integrity, and  more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages  more...

Visual Basic 6 0 Using the Win32 API Part II ...tomized pens and brushes. In addition, it explains how to place a text string on a control or form using pixel coordinates. This course also describes the functions used for creating, writing and reading files. It explains how the Windows registry is accessed and manipulated when files and programs are used. Finally, this course describes the Windows Networking functions that are included in  more...

Object-Oriented Analysis and Design with UML Fundamentals To introduce basic OOAD principles, the Rational Unified Process, and the role of UML Web developers  more...

Object-Oriented Analysis and Design with UML Designing the System To introduce architectural analysis and design, and the role of key mechanisms Web developers  more...

ANSI C Programming Expressions To describe the syntax rules governing expressions and statements in ANSI C and how to to use expressions and statements Programmers and software developers new to ANSI C  more...

Windows 2000 Professional Getting Started To introduce Windows 2000 Professional and demonstrate basic end-user tasks such as logging on, exploring, installing applications, and customization Students preparing for Microsoft exam 70-221; first-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows 2000  more...

Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...

Installing and Integrating Internet Information Services 5 0 To discuss the new features, installation considerations, and security of Internet Information Services 5.0 Administrators who intend to install Internet Information Services 5.0 for the first time; experienced administrators who wish to upgrade or migrate to IIS 5.0; students or IT professionals who wish to gain a knowledge of IIS 5.0  more...

Features Deployment and Installation of Application Center 2000 To describe the benefits and features of Application Center 2000 and to discuss how to plan the deployment and installation of Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering  more...

IBM Lotus Collaboration using Sametime and QuickPlace To introduce the learner to the IBM Lotus Sametime and QuickPlace collaboration tools Anyone wishing to gain a basic understanding of IBM Lotus Sametime 3.0 and QuickPlace 3.0; end users wishing to work with IBM Lotus collaboration tools  more...

Non-Cellular Wireless Technology To explain non-cellular wireless technology Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies  more...

Client Server Information Transfer This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server.  more...

WAN Solutions This WestNet e-Learning module covers ATM concepts, ATM implementation, ATM devices, and SMDS.  more...

Ladder and Scaffolding Safety This one-hour course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the types of portable ladders and their  more...

SAP R 3 4 6 CO Cost Center Accounting Periodical Allocation and Reports ... Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. The following audiences are targeted: All personnel managing or  more...

Getting Started with Word 2002 The Getting Started with Word 2002 WBT is the first course in the Office XP: Word 2002 curriculum. This course introduces the basic features and functionality of Word 2002 in the Office XP suite of products. It acquaints users with the interface of Word 2002 and introduces simple concepts, such as opening, creating, editing, and saving a file. It also teaches users to navigate Word documents and  more...

Introduction to information security To give an overview of information security in the business world Business users requiring an introduction to information security best practices  more...

Excellence in Service - Creating an Exceptional Service Environment In Excellence in Service: Creating an Exceptional Service Environment you will learn how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also  more...

Organizational Crisis Management - Planning for Crises ... to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered teams that need be  more...

Industrial Safety - Lockout and Tagout This course covers the basics in Lockout and Tagout procedures. It also deals with types of energy and how to control it and describes how policies should be in place to help prevent accidents.  more...

Industrial Safety - Forklift Safety This course covers basic safety rules for operating a forklift from basic theory to practical application. On completion of this course students will be able to identify the different types of forklifts and the parts of a forklift. Students will be able to explain how to pick up a load carry a load and place a load. Students will also be able to identify the importance of carrying out regular  more...

Managing IT Projects: Project Planning and Execution In a Project Planning and Execution '' you will learn about project activity definition time management project critical path and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management as well as for communication risk and procurement. With proper planning in place the project can be executed.  more...

Moving from Technical Professional to Manager: Managing the IT Department ...place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site  more...

CIW Internetworking Professional Part 1: TCP/IP Fundamentals This is the first course in a five part series that presents students with a broad overview of TCP/IP network technology. This course will provide students an outline of the infrastructure of the Internet and the place of TCP/IP within this infrastructure. It will describe the features of TCP/IP architecture and Internet addressing, and cover the techniques for troubleshooting TCP/IP networks.  more...

MCSD Solutions Architecture I The first course in series of four courses that is designed to provide all of the information a student needs to complete Microsoft's Solutions Architecture exam 70-100. This course explains how to analyze the business requirements for designing new software. This course provides an overview of the Microsoft Solutions Framework (MSF) Microsoft's guidelines for planning building and  more...

Oracle9i Database Administration: Strategies and Backups This course introduces students to backup methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements, Oracle Architecture, archiving data, backup methods, and working with a standby database. Students perform backup procedures using operating system utilities, Oracle9i utilities such as RMAN, standard SQL*Plus commands, and  more...

Server+ Certification Part 2: Upgrading The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed, such as adding a processor and hard drive, increasing memory, upgrading BIOS/firmware are covered. In addition, upgrading both internal and external peripheral  more...

CIW Internetworking Professional Part 1: TCP/IP Fundamentals This is the first course in a five part series that presents students with a broad overview of TCP/IP network technology. This course will provide students an outline of the infrastructure of the Internet and the place of TCP/IP within this infrastructure. It will describe the features of TCP/IP architecture and Internet addressing and cover the techniques for troubleshooting TCP/IP networks.  more...

Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 2 This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 3 - Restructuring. This course covers a domain upgrade sometimes referred to as 'in-place upgrade' or 'upgrade'. As used in the Microsoft exam  more...

Server+ Certification Part 2: Upgrading The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed such as adding a processor and hard drive increasing memory upgrading BIOS/firmware are covered. In addition upgrading both internal and external peripheral  more...

Web Services Development using WebSphere Studio 5 Part 1: WebSphere Studio Introduction This course opens with an introduction to distributed computing and Web Services their advantages and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer its place in the Studio family and its  more...

SAP R/3 CO: Cost Center Accounting Periodical Allocation and Reports The Computer Based Training course (CBT) SAP R/3 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered posted and reversed. Furthermore it looks at reporting in Cost Center Accounting and shows you to use and configure reports to suit your  more...