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From Jef Menguin
Customer Service Professional
... deliver, and set goals for the future
4. Create plans to add more value in customer needs
Program 103: Master the Art of Calm
Duration: 150 minutes
Youa re not any good to anyone when you are stressed up, stressed out, overwrought, anxious, moody, belligerent, nasty, and still waiting for that first cup of coffee. The emotional labor involved in modern service
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Train the Trainer



...with Confidence.
a Write a personal development action plan.
a Identify the characteristics of an exceptional trainer.
a Explain how adults differ from children in the way they learn.
a Understand and identify different behavioral styles and adapt training as necessary.
a Use experiential learning in designing training programs.
a Demonstrate their understanding of new
more...
From Lorman Education Services
Current Issues in Storm Water Regulation
...void reactive responses to regulatory changes, adequately plan and ensure compliance.
Benefits for You
- Discover how the latest laws will impact storm water discharges
- Find out what you need to know about permitting strategies
- Learn how to differentiate design parameters that meet LID objectives
- Get a lessons-learned approach to quality management for construction discharges
IACET
more...
Current Issues in Storm Water Regulation
Judgment Enforcement
Benefits strong Learn how to turn your judgment into money. /strong
The economy is tightening, and consumers and businesses are feeling the pinch. Don't get caught in the crunch - attend this seminar and learn valuable strategies for collecting money and avoiding liability.
It's true that anyone can do collection work - but to do it properly, you need to know more than the raw mechanics. At
more...
Economic Development Financing
...ax resources are available. Register today and get a game plan for ensuring your success.
Benefits for You
- Get up to speed on public finance issues
- Learn the pros and cons of the various economic development incentives
- Explore how to achieve green efficiency goals at the lowest possible cost
- Grasp the key essentials of public-private partnerships incentives
IACET Learning Objectives
-
more...
Workers' Compensation
...ion for the injured worker. Register today and get a game plan for ensuring success for you and your company.
Benefits for You
- Stay up to date on workplace accommodation
- Find out what you need to know about managing WCB premiums
- Tips on communicating with the health care professional
- Learn the difference between an average audit and a good one
- Handle diagnosis and return-to-work
more...
Developing Behavior Plans for Children With Aggressive Behavior
...sive behavior is challenging. Make it easier with a clear plan of action.
Educators are often required to create a behavior plan to help students overcome aggressive behavior. There's a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge.
Take control of your classroom. Sign up
more...
Tricks, Traps and Ploys Used in Construction Scheduling
...k and benefits of the construction schedule.
Efficiently plan and construct your next project - join us for this seminar and stay abreast of the latest issues surrounding construction scheduling. You'll gain an understanding of CPM as both a claims analysis tool and management tool.
Register today to gain the practical insight you need to deal with any challenges that come your way, including
more...
Strategies to Assess and Treat Children With Behavioural and Attention Disorders
...educe classroom disruption. Register today and get a game plan for ensuring success for all your students.
Benefits for You
- Discover how to conduct a holistic assessment and ask the right questions
- Find out what you need to know about designing interdisciplinary intervention plans
- Learn about naturopathic medicine for assessing and treating behavioural problems - explore the brain-gut
more...
Immigration Law and Employer Compliance: A New Era for Employer Liability
...gration issues currently facing your company, but also to plan for your company's future needs of foreign personnel. Don't wait until federal or state immigration law issues become a problem - register today!
This Seminar Will Provide:
- An overview of immigration compliance and DHS work site enforcement
- The facts on HB-1804
- Details on immigration compliance under federal law - including
more...
Using OCIPs and CCIPs
...u'll learn the programs' pros and cons that will help you plan for a profitable project. Don't wait - register today to hear top local speakers answer your toughest CIP questions.
Benefits for You
- Save on costly consultants' fees by hearing our experts' advice on construction risk management
- Learn about the coverage provided under OCIPs and CCIPs - and what participants need to know
-
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The 8 Greatest Estate Planning Techniques
...planning today and help your clients plan for tomorrow.
Help your clients save money and tears down the road - learn all the latest and most effective techniques for dealing with the uncertainty of estate planning in today's politically charged atmosphere. The estate tax may change, but your clients' peace of mind doesn't need to.
Give your clients the security they need by helping them
more...
Section 504 vs. the IDEA
Discover how to skillfully maneuver through IDEA and Section 504 issues.
Attend this enlightening seminar and get an overview of the requirements of Section 504 and the IDEA, including the due process protections provided to students with disabilities. Find out how Section 504 was recently incorporated into the Americans with Disabilities Act. Learn about the specific services available through
more...
Fully Funded vs. Self-Funded Health Benefits: Which Option Is Best for Your Organization?
...ver which funding option is best for your health benefits plan.
Join us for this innovative seminar and get up to speed on the components of an effective benefit strategy. Understand the intricacies of HRAs, FSAs and HSAs. Get a handle on the risks and potential rewards of self-funding your health plans. Avoid problems down the road by protecting yourself and your company - find out exactly
more...
Human Resource Audits: Auditing Your Procedures, Documentation and Policies
Take the headaches out of HR audits - learn essential strategies for staying in compliance.
Join us for this seminar and learn how to ensure your human resource forms, policies and procedures are compliant with the law. You'll also learn how human resource audits can help keep your office and your company on the cutting edge of human resource administration.
Attend and you'll discover a road map
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Plan Reading and Scheduling
...plan reading and scheduling - what you don't know could hurt you.
Attend this seminar and learn about the importance of documentation in the successful prosecution of construction projects, with special emphasis on the construction plans and progress schedules. Find out how to read, understand and interrelate all the parts of construction drawings - plans, sections, elevations, details and
more...
Diagnosing and Teaching Students with Emotional Disorders
... many laws and regulations governing placement, education plans and discipline, it's easy for an educator to get bogged down, afraid to make one wrong move.
Take the first step out of confusion and into confidence. At our seminar, you'll get best practices to help you master the balancing act of improving behavior and maintaining educational quality. If you wait to learn the essentials until a
more...
How Design Documents Can Prevent or Cause Construction Claims
...pproach dispute resolution. Register today and get a game plan for ensuring success for you and your company.
Benefits for You
- Get a one-of-a-kind briefing on why design documents can prevent - or cause - construction claims
- Take the headaches out of handling claims for defective design and construction
- Learn the do's and don'ts of risk management through contract provisions
- Effective
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Technology in the Workplace
HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work.
In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious
more...
Collaboration in the Classroom: Implementing Effective Co-Teaching Arrangements
...rous strategies for ensuring their success. Educators who plan to co-teach need to know how to co-plan, co-instruct and co-assess. By participating in this teleconference, you will learn the essential criteria for doing each of these productively. This workshop is a necessity for any administrators, general classroom teachers or special service providers who want to know how to ensure a
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Form 5500 What You Need to Know to File
...ree government agencies. Because of the numerous types of plans and sponsors, it is not always clear which plans are required to file and what is included in filing.
This seminar will provide an in-depth discussion on the subject as well as guidance for delinquent filers. The instructors will walk you through Form 5500 and its numerous schedules, providing you with the information you need
more...
HSAs HRAs FSAs How They Can Reduce Your Cost and Increase Your Benefits
...eminar and learn how to supplement your medical insurance plan with other benefit programs to keep costs in check and still offer full medical coverage.
FSAs and HRAs either individually or working together with a medical plan can help you save money or hold your insurance costs steady into the future, yet still allow you to provide full coverage. Come to this seminar and learn how the
more...
Performance Evaluations of Employees
Is your performance management driving business results?
Even with a recession, the talent war rages on. Good people who embody your culture and give you their discretionary effort are hard to find and often hard to keep. Join us for this must-attend seminar and get surefire techniques for overcoming challenges surrounding performance monitoring and coaching. Solve your toughest problems
more...
From Oranet (pvt) Ltd
R12 Oracle Advanced Supply Chain Planning Fundamentals


..., functions, and benefits of Oracle Advanced Supply Chain Planning. Students learn how to set up data and model the supply chain. In hands on practices students will review data, review the supply chain model, and create advanced supply chain plans. Students analyze results of unconstrained, constrained, and optimized versions of multiple organization plans. They resolve exception messages and
more...
R12 Oracle Advanced Supply Chain Planning Fundamentals
From L'Obel IT-Palaestra
L'Obel Certified QTP Training in Bangalore India





...Testing
a Software Testing Life Cycle(STLC)
a Test Plan
a Test Case Design
a Test Metrics
a Defect Management
a Web Application Testing
a Introduction of Functioning Testing Tool, Test Management Tool, Performance Testing tool
QUICK TEST PROFESSIONAL - QTP
a Introduction to QTP
a Test Planning QTP
a Record & Playback QTP
a Synchronizing Tests QTP
a
more...
L'Obel Certified Software Testing Training in Bangalore





...Testing
a Software Testing Life Cycle(STLC)
a Test Plan
a Test Case Design
a Test Metrics
a Defect Management
a Web Application Testing
a Introduction of Functioning Testing Tool, Test Management Tool, Performance Testing tool
WINRUNNER
a Overview of Testing using WinRunner
a Recording Modes
a Using Checkpoints
a Synchronizing the test
a GUI spy
a
more...
From QLogy Management Services Pvt. Ltd
ITIL V2 Service Manager


...plan the ITSM processes, and support the optimization of those processes.
The ITIL Service Manager Training course consists of two training blocks in which the theory is considered in more detail and the practical implementation is discussed and practiced with case studies.
The ITIL Service Manager is one of the industrya s most rigorous and sought after designations. The certification
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From Pitman Training Centre London
Time Management Seminar
...his one-day seminar is designed to help staff effectively plan and confidently prioritise their workload to ensure their own and their manager's objectives are achieved.
You'll learn to take charge of your day and respond productively to changing priorities. Reduce stress and improve efficiency!
Only 299. 00 pp.
Book Now!
Call 020 7025 4700
This seminar is a must if you
more...
Telesales For Success
...s.
In two action-packed days, you'll learn:
What to plan for outbound and inbound calls
Getting past the gatekeeper on cold calls
Opening an outbound telesales call
How to start the sales process on an inbound call
Qualifying the prospect/ opportunity
Probing and fact finding
Presenting the features and benefits of your offering
Listening for buying signals
Trial
more...
Telesales Training
...ss.
In one action-packed day, you'll learn:
What to plan for outbound and inbound calls
Getting past the gatekeeper on cold calls
Opening an outbound telesales call
How to start the sales process on an inbound call
Qualifying the prospect/ opportunity
Probing and fact finding
Presenting the features and benefits of your offering
Listening for buying signals
Trial
more...
Better Business Letters Seminar
This seminar is available as an in-house training day for groups of 6 students or more, at your premises or ours.
It's aimed at staff tasked with drafting effective business communication. During our intensive, one-day seminar students will learn:
How to express themselves persuasively using plain English and the correct tone.
The essential rules of grammar, punctuation and spelling
more...
From Compliance Solutions
24-Hour HAZWOPER-Open Enrollment Seminar

...on-site supervisor and a
site-specific safety and health plan, and must be fully trained and protected
pursuant to the HAZWOPER standard. When additional information becomes available
through site characterization which verifies that there is minimal or no risk of
employee exposure to hazardous substances, a lesser degree of PPE and worker
training may be acceptable.
When site
more...
From Simons-White & Associates, Inc.
Six Sigma Green Belt
Course Description:
This course is designed for individuals who are new to the concepts of Six Sigma. Green Belt candidates are introduced to some of the Six Sigma tools and are exposed to the phases of the DMAIC process. Green Belts learn to quantify and control variation-using data to drive process improvements. This course is structured around the use of Minitab, a powerful graphical and
more...
Beyond Customer Satisfaction To Customer Value




Course Description:
This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision
more...
From Learning Technologies, Inc.
Sales Success



...s-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing
more...
On Course to Excellence - Sailing Business Simulation



...ence. With minimal training, they must quickly develop a plan. It's now time to get the boat underway and learn to work together to navigate through a variety of challenges. The group learns to read environmental indicators that are critical to success, plot their course, and develop a plan for reaching their destination, while dealing with the unexpected that can rock the boat and throw the
more...
Meeting Effectiveness



...Hands-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Cross Gender Communication



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
From A2Z Security Group
Business Continuity Planning




...Planning gives strategic and business continuity managers the tools needed to produce, update and practice business continuity plans. Delivered in easy to understand language by experienced practitioners, the course will take delegates through the processes of:
Risk Assessment
Legal aspects of Business Continuity Planning
Impact Analysis
Composition of business continuity teams
Identification
more...
From Learning Technologies, Inc.
Problem Solving and Decision Making



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Presentation Skills



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Writing Effectiveness



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Managing Across Generations



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Learning Technologies Consulting Services



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Change Management



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Effective Performance and Employee Management



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Steps to Effective Delegation



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Conflict Management



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Developing a Successful Sales Team



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Essential Communication and Listening Skills for an Effective Workplace



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Effective Coaching Skills



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Understanding and Managing Diversity



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Interviewing Skills



...plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new
more...
Giving and Receiving Feedback



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Essential Listening Skills



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
Classroom Sessions, Workshops, and Assessments



...nds-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective,
more...
From Mullan Training
Introduction to MS Project


...omprehensive introduction to the essential techniques for planning and controlling projects using Microsoft Project.
Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively.
BENEFITS
After taking this Microsoft Project training class, you will be able to:
Identify the steps involved in project
more...
From Method Park America Inc
iNTACS Certified Provisional SPICE Assessor Automotive SPICE
...04. Participants will receive the knowledge and skills to plan, prepare and conduct ISO/ International 15504 compliant assessments.
The course is based on the International Assessor Certification Scheme, preparing participants for the Provisional SPICE Assessor certification. The course is available based on the ISO/ IEC 15504 and Automotive SPICE.
* ISO/ IEC 15504 Architecture:
more...
From Contacts Plus
Time Management

...now that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work more effectively and make better use of your time.
Key Learning Objective and Outcomes:
By the end of this programme, participants will have been able to:
more...
Motivation Skills

Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understanding of motivation definition.
Realizing the relation between motivation and performance enhancement.
Understand how people can be motivated in many different ways.
Understand the concept of motivation from a theoretical perspective as well as a practical
more...
Change Management

a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a
Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive.
This program provides the knowledge and skill practice to empower
more...
Customer Focused Selling Skills

... objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Determine the meaning and significance of customer-focused selling in your workplace.
Develop relationship
more...
Negotiation Skills

The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation.
Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes.
This program examines tools and techniques managers
more...
AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
From Compliance LLC
Compliance Training and Presentations for the Board of Directors
...w, J-SOX), the European Union's Financial Services Action Plan (FSAP) that includes MiFID (Markets in Financial Services Directive, and so many other Acts, Directives, Regulations.
The members of the board have to understand the new environment and the new responsibilities in order to protect their reputation and wealth and their organization. They have to be aware of the risks and to
more...
From Nursing Unlimited Incorporated
Oncology Nursing Society's (ONS) - Cancer Chemotherapy Course
...ration according to national standards.
3. Formulate a plan of care to manage adverse effects / toxicity symptoms.
Note: For a complete list of objectives including the new pediatric and biotherapy components, please call our office.
Who Should Attend:
Participants must be licensed registered nurses who have been employed as such for a minimum of six months. The course content is
more...
Physical Assessment
...ng process, providing the foundation for the nursing care plan. The process of physical assessment involves three phases: the interview, the physical examination and documentation. This 8 hour program will review the basic techniques of physical assessment, including conducting a health history, auscultation, palpation, percussion and inspection. It will provide you with the skills and concepts
more...
HIV/AIDS/OSHA TB for the Healthcare Workers

...thcare facilities to develop an Internal Exposure Control Plan and provide specific training on this part of the OSHA regulations.
Some of the Objectives Include:
* Describe universal Precautions and its application in the health care arena
* Define potentially infectious materials
* Describe personal protective equipment used in health care
* Describe an exposure control
more...
From Compliance LLC
The European Union s Sarbanes-Oxley Act (E-SOX)
...ectives of the European Union s Financial Services Action Plan.
Target Audience:
This course is intended for audit committees and boards of directors, senior managers and executives, internal and external auditors and management consultants.
The course is highly recommended to managers and professionals from:
* Internal Audit
* Internal Controls
* Compliance
* Operations
more...
Training for the Risk Committee of the Board
... *
The European Unions' Financial Services Action Plan (FSAP)
*
Enterprise Wide Approach to Risk Management
*
Monitoring and Reporting to the Board
*
Providing evidence to the auditors, the supervisors and the court
*
From policies to procedures
*
Conflicts of Interest after the new laws and regulations
*
Using Compliance and
more...
Markets in Financial Instruments Directive (MiFID) Training and Presentations
... *
The European Unions Financial Services Action Plan (FSAP)
*
Markets in Financial Instruments Directive (MiFID): A major step leading to the creation of a single European Market in Financial Services
*
The Investment Services Directive (ISD) that has been replaced by MiFID
*
From the ISD to MiFID: What is different now
*
From core and
more...
From H2 Training & Consultancy Ltd
Facilitation Skills


Effective facilitation is an essential function of any organisation s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - thus maximising and sustaining productivity. The facilitator s role is vital in ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of
more...
Career Development


... clearly benefit from having individuals who deliberately plan their careers, and pursue opportunities to grow their current job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions and to
more...
Managing Under Pressure


The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress, and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that
more...
Effective Meetings


... equip delegates with the skills and techniques needed to plan, lead and participate in meetings of any kind, including impromptu, on-the-spot discussions between colleagues, to formal presentations and meetings with external suppliers or customers.
It is particularly recommended for anyone who regularly attends meetings as part of their job... whether you are a frustrated meeting participant
more...
From Amcosys Technologies Inc
QA Training in Virginia






...g life cycle
* Fundamentals of testing practices
* Test planning
* Test cases creating
* Advantages of manual testing and automated testing.
* Software tester role and importance in the project delivery.
* Understanding software requirement specifications.
* Creating test plan
* Creating test cases
* Understanding black-box testing, integration testing, regression testing, performance
more...
From The Training AdvantEdge
Winning Over Stubborn Clients




If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
more...
From SETTEC
Integration of OHSAS 18001 Occupational Health Safety Management System and Environment Management System 14001

...ty and environmental initiatives, developing an emergency plan or needing basic risk assessment skills. It will help you to develop a multi-disciplinary perspective, embracing science, engineering and social and economic policy, and give you an understanding of how standards are set. You will evaluate approaches to risk assessment and look at options available for control strategies. You will
more...
Train the Trainer

The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn:
* The learning process and learning styles
* Plan and prepare for training programmes
* Understand how to effectively deliver training programmes
* Be better able to
more...
Introduction to Lean Production and Six Sigma

The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean
more...
Quality Assurance and Management

Participants will be trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The
more...
Balanced Scorecards

At the highest level, the Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behavior. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced
more...
Tenders andContracts Management

* Upon the completion of this course, candidates will be able to:
o Conduct an End-to-End procurement process
o Use the different procurement tools and techniques
o Be better negotiators
o Identify which type of contract to use, and when
o Have better command of Contract Management
o Better manage bidding and tendering processes
more...
Mastering Project Management

Define Project Scope
Plan a Project
Manage Project Quality
Schedule Project Activities and Deliverables
Budget for Projects
Control Project Costs
Develop Project Teams
Manage Contracts And Procurement
Optimize And Control Project Communication
more...
Marketing Planning and Implementing Marketing Strategy

There are two major components to your marketing strategy:
* How your enterprise will address the competitive marketplace
* How you will implement and support your day to day operations.
* Having a marketing strategy can be the life or death of
a business. In order to get the best out of
opportunities presented by strategic
* Windows it requires a systematic approach to
more...
Effective Business Writing

Upon successful completion of this workshop participants will be able to:
* Select appropriate tone, style relevant to the nature
of professional business writing.
* Communicate clearly and effectively using letters,
emails, faxes and memos.
* Plan effective and organized short and long reports.
* Write professional CV and cover letter.
* Write proposals
more...
Business Plan

...plan precisely defines your business, identifies your goals, and serves as your firm's resume. The basic components include a current and pro forma balance sheet, an income statement, and a cash flow analysis.
The primary value of a business plan is to create a written outline that evaluates all aspects of the economic viability of your business venture including a description and analysis
more...
From EMS Consulting Group, Inc.
Introduction to Implementing Lean Manufacturing

...s and initiatives
comprising a lean manufacturing action plan that real managers in real companies
can deploy.
Whether you have implemented some
lean initiatives and want more from your program or you are not sure where to
begin, this program will enable you to devise a lean manufacturing strategy and
action plan for your organization. It is also the first course of our lean
more...
From The Training AdvantEdge
The Future Looks Bright Successful Succession Planning



Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company.
Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place.
This one-day course will help organizations develop, maintain, and evaluate their
more...
From Amcosys Technologies Inc
QA Training







...g life cycle
* Fundamentals of testing practices
* Test planning
* Test cases creating
* Advantages of manual testing and automated testing.
* Software tester role and importance in the project delivery.
* Understanding software requirement specifications.
* Creating test plan
* Creating test cases
* Understanding black-box testing, integration testing, regression testing, performance
more...
QuickTest Professional Training







...g life cycle
* Fundamentals of testing practices
* Test planning
* Test cases creating
* Advantages of manual testing and automated testing.
* Software tester role and importance in the project delivery.
* Understanding software requirement specifications.
* Creating test plan
* Creating test cases
* Understanding black-box testing, integration testing, regression testing, performance
more...
QTP Training in Virginia



...g life cycle
* Fundamentals of testing practices
* Test planning
* Test cases creating
* Advantages of manual testing and automated testing.
* Software tester role and importance in the project delivery.
* Understanding software requirement specifications.
* Creating test plan
* Creating test cases
* Understanding black-box testing, integration testing, regression testing, performance
more...
From JCS Computer
Timeslips Billing Cycle
800/ 475-1047 Available in Missour, Michigan, Illinois
Training Outline
This course is ideal for the person who has had some experience with the basic features of Timeslips but has the need to know the process of billing their clients. Bills list services rendered, expenses received, charges due, and payments received. They are the result of content, format, and placement decisions made
more...
Peachtree Introduction
800/ 475-1047 Available in Missour, Michigan, Illinois
Introduction Training Class
Course Outline
New Company Setup
Setup Review & Advanced Setup Options and Procedures
General Ledger Accounts Receivable
Default Information Customer Defaults
Account Ids & Department Masking Statement & Invoice Defaults
Review Account Types Review Sales
more...
Timeslips Basic
800/ 475-1047 Available in Missour, Michigan, Illinois
Training Outline
This course is ideal for the beginner who wants to learn the basic features of Timeslips. The course will guide you through the process of entering in your timekeepers, clients and tasks, as well as - tracking your time and expenses, entering transactions, and generating reports and bills. Upon completion of this
more...
Timeslips Advanced
800/ 475-1047 Available in Missour, Michigan, Illinois
Training Outline
This course is ideal for the person who has had some experience with the basic features of Timeslips. This training will discuss some of the more advanced features, such as, custom fields, reports and custom reporting, template clients, categories, replacement slips, client funds, security and some new features
more...
Timeslips Online
800/ 475-1047 Available in Missour, Michigan, Illinois
Timeslips Basic On-line Training Class
This class is 3 interactive sessions taught online. This course is ideal for the beginner who wants to learn the basic features of Timselips. The course will guide you through the process of entering in your timekeepers, clients and tasks, as well as-tracking your time and expenses, entering
more...
Fixed Assets
800/ 475-1047 Available in Missour, Michigan, Illinois
Introduction Training Class
Course Outline
INTRODUCTION TO FAS MAINTAINING ASSETS
Starting FAS Maintaining Assets
Using the FAS Icon Main Tab
Using the Start Menu Disposal Tab
Using the Maintain Menu History Tab
Menu Options Notes Tab
File Menu Customizing the System
more...
MAS 90 Training Class
800/ 475-1047 Available in Missour, Michigan, Illinois
MAS90 Core Modules Training Class MAS90
Course Outline
Library Master Bank Reconciliation
Logging on Startup Process
Navigating Bank Codes
Printing Reports Adjustment Entry
Library Master Reconciling
File Menu Reports
Business Insights
Additional Utilities
General
more...
Peachtree online
800/ 475-1047 Available in Missour, Michigan, Illinois
Peachtree On-line Training Class
This class is a preset number of interactive sessions taught online based on the client s requirements. This course is ideal for the user who wants to learn the software from the comfort of their chair. The outline is created by the user and sent to our office for review prior to the class
more...
MAS 200 Training Class
800/ 475-1047 Available in Missour, Michigan, Illinois
MAS200 Core Modules Training Class MAS90
Course Outline
Library Master Bank Reconciliation
Logging on Startup Process
Navigating Bank Codes
Printing Reports Adjustment Entry
Library Master Reconciling
File Menu Reports
Business Insights
Additional Utilities
General Ledger
more...
Crystal Reports
800/ 475-1047 Available in Missour, Michigan, Illinois
Crystal Reports Training Class
Course Outline
Introduction to Crystal Reports Creating List Reports
Integration Selecting Data Source
Help Files Linking Tables
Field Definitions Adding Fields to Reports
Starting Crystal Reports Sorting Report Data
Menu Overview Selecting Records
more...
From RapidBI Ltd
Organisational Development Diagnostics for internal consultants




Do you need to develop strategic capability in the use of diagnostic tools?
Fed up with SWOT PEST & others that just do not deliver?
This workshop is designed for internal consultants to carryout an in-depth and credible review on the key processes.
Based upon academic research, this process has been refined & proven in the field. Used with 100's of companies our approach uses a unique blend
more...
From XChange Training UK
Advanced courses in Microsoft Project for specific workflows (bespoke)
...ds of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information.
In this one day advanced course for Microsoft Project, you will focus on learning the more advanced features of Project relating to your
more...
Microsoft Project - Introduction One Day Training Course
...ds of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information.
In this one day introduction to Microsoft Project, you will focus on learning the basic range of Project features that facilitate the
more...
From Medical Survival Consultants
DRIVER SAFETY

- Begins with making sure your vehicle is safe to drive:
- Moving into traffic:
- Moving with traffic: The Smith System
- Parking the Vehicle:
- Exiting the Vehicle (for professional drivers)
Great for
- New Drivers (especially teenagers)
- Senior Drivers
- Professional Drivers (large companies probably have their own training departments but small local companies usually do
more...
From Meirc Training and Consulting
Train the Trainer From Design to Delivery - Training and Development




Relate their psychological types and/ or learning styles to instructional strategies.
Analyze the basic assumptions and principles underlying adult learning.
Write specific instructional learning objectives.
Prepare an outline for a training program of their choice.
Plan and deliver a training session relevant to their areas of expertise.
more...
Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing




Improve margins and keep more profit.
Prioritize their efforts for maximum results.
Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value.
Lead the buying process and close more sales.
Improve human capital utilization.
Identify, evaluate and prioritize opportunities for business and relationship development.
more...
Certified Sales Manager - Sales and Marketing




Demonstrate traits of an excellent sales manager.
Plan forecasts and quotas with more accuracy and precision.
Conduct sales coaching and counseling sessions effectively.
Demonstrate effective interpersonal skills.
Manage the sales force with confidence and determination.
Provide sales management training for colleagues.
more...
Designing and Delivering Successful Financial Presentations - Finance and Accounting




Learn how to plan a financial presentation.
Make use of visual aids to deliver powerful financial presentations.
Enhance the image of their financial reports.
Practice hands-on live presentations.
Deliver financial messages in a concise, accurate and timely manner.
more...
Hospitality Events and Conferences Management - Public Relations




Plan and prepare for events and conferences in a professional way.
Organize the different functions in the event or conference.
Control the different scientific and social activities in the event or conference.
Prepare the estimated budget for the conference.
Plan and organize different kinds of exhibitions.
more...
Internet and Web Marketing - Sales and Marketing




Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages.
Publish content people want to read and that search engines reward with high rankings.
Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence.
Do a step-by-step approach for
more...
Implementing and Documenting an ISO90012000 Quality System - Quality and Productivity




Understand the quality concepts and importance of quality systems in organizations.
Learn about the different standards and the eight principles of quality.
Recognize how quality management systems can impact the profitability of an organization.
Learn about ISO 9001: 2008 implementation methodologies.
Learn to develop an effective ISO 9001: 2008 assessment plan.
more...
Materials Management Development Program - Materials Management




...pply chain management and how they relate to each other.
Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering.
Manage the warehousing operations and maximize user service by providing fast and accurate issuing.
Negotiate with suppliers and perform accurate supplier evaluation.
more...
Warehouse Operations and Management - Materials Management




Maximize customer service and provide fast and accurate issuing.
Plan and control the warehousing operation to minimize the operational costs.
Guarantee safety to the warehouse personnel and facilities.
Plan to develop the warehouse personnel.
Plan to deal and work with the problems and constraints related to warehousing management in the Arab World.
more...
Project Management Skills - Contracts and Projects




...y the end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Review the financial aspects of the projects they are currently handling.
Be more prepared to deal with all parties concerned through better negotiation and communication skills.
Develop an awareness of own personal strengths and weaknesses while
more...
Customer Loyalty Strategies and Measurement - Dubai




By the end of the program, participants will be able to:
Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way.
Include a profitability dimension to any customer loyalty strategy.
Plan, manage and analyze impact-full customer satisfaction surveys.
Define customer segments, profiles and models for maximum strategic as well as tactical impact.
more...
Win-Win Negotiation Skills - Dubai Jeddah




By the end of the program, participants will be able to:
Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles
Plan and conduct (individually and within a team) several negotiations.
Use the 10-point planning format that will allow reaching a win-win outcome
Appreciate and apply (if need be) different negotiating tactics.
more...
Marketing for Better Results - Dubai




By the end of the program, participants will be able to:
Define the nature and concept of marketing in a competitive environment.
Understand the process of planning for marketing activities.
Apply the techniques used in assessing market opportunities
Gather information necessary for implementing successful marketing strategies.
Understand the implications of the 4Ps in marketing.
more...
Interdepartmental Communication - Kuala Lumpur Dubai




By the end of the program, participants will be able to:
Identify and understand the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units.
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for
more...
Successful Fleet and Transport Management - Dubai Istanbul




By the end of the program, participants will be able to:
Apply the procedures and techniques needed for the effective management of a fleet (trucks, cars, buses and material handling equipment).
Plan and implement effectively all activities related to fleet management and distribution.
Manage the organization, personnel, and operational requirements for a successful transportation/
more...
Inventory Planning and Stock Control - Materials Management




Plan and control stock successfully and cost effectively using proven techniques of inventory management.
Forecast demand and control lead time.
Classify, count and reduce inventory.
Reduce inventory investment and surplus.
Use the right key performance indicators (KPIs) for the measurement and evaluation of the inventory department.
more...
The Strategic Marketing Plan - Sales and Marketing




Define the concept and scope of strategic marketing.
Understand the process of strategic planning.
Apply the techniques used in preparing the strategic marketing plan.
Develop the components of strategic marketing planning.
more...
Effective Budgeting and Cost Control for Finance




By the end of the program, participants will be able to:
See how the budget relates to the two key financial statements: balance sheet and income statement.
Prepare a budget consistent with the organizational strategic plan.
Use appropriate estimation techniques in the development of revenue and expense budgets.
Identify all the appropriate costs to be included in a capital expenditure
more...
Materials and Supply Chain Management - Materials Management




Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other.
Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital.
Use the right key performance indicators (KPIs) for the measurement and
more...
Negotiating Contracts Effectively - Contracts and Projects




Recognize the importance of developing a solid scope of work and the implications of failing to do so.
Recognize when to negotiate, as opposed to tendering.
Plan and conduct several contract-related negotiations.
Use communication and planning skills that will allow reaching a win-win outcome.
Successfully negotiate contractual claims and change orders.
more...
Successful Planning Organizing and Control - Management




By the end of the program, participants will be able to:
Apply the critical managerial and supervisory functions of planning, organizing and control.
Use the planning cycle for effective results.
Link the strategic plan to departmental action plans and schedules.
Plan and schedule departmental projects.
Manage the plan with performance measurement.
more...
Developing and Implementing the Business Plan - Management




By the end of the program, participants will be able to:
Appreciate the critical importance of a well thought-out business plan for the success of the organization.
Analyze the business environment and define the most appropriate goals and strategies.
Choose and implement tactics and programs designed to maximize operational success.
Develop a practical plan that will enable management to
more...
Effective Project Management




...y the end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Understand and apply project management skills and leadership techniques required by the project manager(s) / coordinator(s) in order to achieve the project scope.
Develop an awareness of own personal strengths and weaknesses while managing projects.
more...
Inventory Planning and Stock Control
...ram is designed for Those involved in inventory materials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost
more...
Warehouse Operations and Management
' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and
more...
Materials Management Development Program
...ly chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with suppliers and perform accurate supplier evaluation.
more...
Warehouse Operations and Management
' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and
more...
Successful Fleet and Transport Management
' This program is designed for Those involved in fleet/transportation/distribution activities, both at the operational and supervisory/managerial levels. This program is worth 25 NASBA CPE?s. Apply the procedures and techniques needed for the effective management of a fleet - trucks, cars, buses and material handling equipment. Plan and implement effectively all activities related to fleet
more...
Inventory Planning and Stock Control
...ram is designed for Those involved in inventory materials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost
more...
Materials and Supply Chain Management
' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock
more...
Hospitality Events and Conferences Management
...ed for Managers, supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget
more...
Hospitality Events and Conferences Management
...ed for Managers, supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget
more...
Effective Budgeting and Cost Control
' This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and
more...
Reporting and Presentation Skills for Finance and Accounting Professionals
' This program is designed for Professionals in the field of finance, accounting, treasury and investment. This program is worth 25 NASBA CPE?s. Learn how to plan a financial presentation. Make use of visual aids to deliver powerful financial presentation. Enhance the image of their financial reports. Practice hands-on live presentations. Deliver financial messages in a concise,
more...
Effective Budgeting and Cost Control
' This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and
more...
Effective Budgeting and Cost Control
This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE s.See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization s strategic plan.Use appropriate estimation techniques in the development of revenue and expense
more...
Effective Budgeting and Cost Control
This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE s.See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization s strategic plan.Use appropriate estimation techniques in the development of revenue and expense
more...
Win-Win Negotiation Skills
This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win
more...
Win-Win Negotiation Skills
This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win
more...
Win-Win Negotiation Skills
This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win
more...
Win-Win Negotiation Skills
This program is designed for All those involved in business, managerial and other kinds of negotiations. This program is worth 25 NASBA CPE s.Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles.Plan and conduct, individually and within a team, several negotiations.Use the 10-point planning format that will allow reaching a win-win
more...
The Strategic Marketing Plan



Objectives:
By the end of the program, participants will be able to:
Define the concept and scope of strategic marketing.
Understand the process of strategic planning.
Apply the techniques used in preparing the strategic marketing plan.
Develop the components of strategic marketing planning.
more...
Warehouse Operations & Management



Objectives:
By the end of the program, participants will be able to:
Maximize user service and provide fast and accurate issuing.
Plan and control the warehousing operation to minimize the operational costs.
Guarantee safety to the warehouse personnel and facilities.
Plan to develop the warehouse personnel.
Plan to deal and work with the problems and constraints related to warehousing
more...
Supervisory Skills: Level 2



Objectives:
By the end of the program, participants will be able to:
Plan and control work and contribute towards the attainment of company's objectives.
Use effective communication techniques.
Work in teams and resolve conflicts.
Practice professional techniques in policy enforcement and corrective guidance.
Use time in an effective way.
more...
Advanced Selling Strategies



Objectives:
By the end of the program, participants will be able to:
Respond to customers' needs in order to adapt their selling approach to those needs.
Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal.
Gain awareness of the professional behavior during all phases of the sales call.
Obtain an understanding on how to develop a long-term
more...
Materials & Supply Chain Management



Objectives:
By the end of the program, participants will be able to:
Define the objectives and functions of materials management (purchasing, stock control, stores, and physical distribution) and how they relate to each other.
Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital.
Use the
more...
Successful Report Writing



Objectives:
By the end of the program, participants will be able to:
Write an effective report covering its various stages and divisions.
Reach the proper conclusions based on analysis of findings.
Give strong recommendations based on the right conclusions.
Interpret numbers and illustrate reports with visual aids.
more...
Train the Trainer: From Design to Delivery



Objectives:
By the end of the program, participants will be able to:
Relate their psychological types and/or learning styles to instructional strategies.
Analyze the basic assumptions and principles underlying adult learning.
Write specific instructional learning objectives.
Prepare an outline for a training program of their choice.
Plan and deliver a training session relevant to their areas of
more...
Effective Budgeting & Cost Control



Objectives:
By the end of the program, participants will be able to:
See how the budget relates to the two key financial statements: balance sheet and income statement.
Prepare a budget consistent with the organization's strategic plan.
Use appropriate estimation techniques in the development of revenue and expense budgets.
Identify all the appropriate costs to be included in a capital
more...
Project Management Skills



...y the end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Review the financial aspects of the projects they are currently handling.
Be more prepared to deal with all parties concerned through better negotiation and communication skills.
Develop an awareness of own personal strengths and weaknesses while
more...
Technical Report Writing



Objectives:
By the end of the program, participants will be able to:
Write clear and reader friendly technical reports.
Understand the structure of technical reports.
Produce various types of technical reports.
Prepare visuals that supplement and support technical reports.
Present technical information in an understandable manner.
more...
From silicon beach training
Microsoft Project Training


You can also book as part of our Project Management & Microsoft Project Package.
Through Microsoft Project, you can monitor and schedule your projects using resources such as people, equipment, time and money. With Microsoft Project training you can analyse your project information by using Gantt charts, graphs, tables and views and you can track how your project progresses, identifying what to
more...
From Primer Business Solutions Inc.
Business Skills Time Management




Course Description
The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more.
The Course will help you correctly identify and manage poor time management personality types, assign
more...
Adobe Creative Suite Acrobat Connect





...ents.
Target Audience
This course is for people who plan on creating and hosting Adobe Acrobat Connect Pro meetings in a multitude of settings including Private and Public Meetings in an internal LAN or even over the Internet.
Learning Objectives
Upon successful completion of this Adobe Connect training class students will be able to:
Create and Manage Acrobat Connect Meetings.
more...
From Radiofrequency Safety International Corporation
live RF Best Management Practices


...d to compliment the new RSI online customizable RF safety plan. Participants taking the class, and utilizing a RF plan, will be well on their way to designing and developing an RF Safety Program (RFSP). OSHA requires a comprehensive RF program, to include training. Through RSIa s BMP live course, and the easy to formulate customized online RF safety plan, attendees will be armed with the tools
more...
From KnowledgeWoods Consulting Pvt. Ltd.
Microsoft Project Training













...on experience on Microsoft Project so as to enable better planning, execution, monitoring & control of the projects.
- Application of Project Management Techniques, Concepts, and Approaches to accomplish best performance in projects by using Microsoft Project 2007.
For Program Details/ Cost/ Registration, please visit
http://www. knowledgewoods. in/ Microsoft_Project_Outreach. html
more...
Managing Projects using Microsoft Project 2003/2007













...n experience on Microsoft Project so as to enable better planning, execution, monitoring & control of the projects.
- Application of Project Management Techniques, Concepts, and Approaches to accomplish best performance in projects by using Microsoft Project 2007.
For Program Details/Cost/Registration, please visit
http://www.knowledgewoods.in/Microsoft_Project_Outreach.html
WHO WILL
more...
From Trainers 'n' Mentors
MS Project
...rosoft Office system programs, powerful reporting, guided planning, and flexible tools.
Understand and control project schedules and finances
Effectively track and analyze projects with a better understanding of the schedule and impact of changes. Benefit from better financial control and richer analytics.
Trace the source of issues
Quickly determine factors that are affecting
more...
From ibruk Consulting Pvt Ltd
A Foundation Course in Technical writing



...u need to develop skills that will enable you to analyse, plan, create and structure content in a variety of formats and for a range of deliverables.
ibruk Consulting's Foundation Course in Technical Writing teaches you a range of skills starting from basics of writing effectively to identifying and creating the correct type of deliverable. At the end of the course, you would be able to work
more...
From Wise Ltd.
Data Warehousing Fundamentals training course

This dimensional modelling techniques course is designed to answer questions, such as the following:
- What is data warehousing?
- What is a data mart?
- What are the data modelling options?
- What is Extract, Transform and Load (ETL)?
- What are the terms and concepts specific to data warehousing and OLAP design?
- How to plan and implement a data warehouse with high availability,
more...
From EntrepreneurTraining.Com
U-SMALL-BIZZ 10 Steps to Zoom to Business Success-Intro


Avoid the mistakes that lead to small business failures. Increase your chances of success. Get your business on the fast track. Prepare yourself and take the necessary steps from the start to get your business on the right foot. Learn the key elements of a successful business with the EntrepreneurTraining. com small business start-up teleseminar, U-SMALL-BIZZ: 10 Steps to Zoom to Business
more...
10 Steps to Zoom to Business Success




Increase your chances of success by preparing yourself and taking the necessary steps from the start to get your business on the right foot. This small business management home study course uses proven strategies to do just that. This course will guide you through the 10 critical steps as you examine the key areas to consider in order to start and grow the successful small business you dreamed.
more...
From HBF Networks
Cisco Unified Communications IP Tel Part 2 v60
...se includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable call admission control (CAC) and automated alternate routing (AAR), a feature that allows rerouting of calls over the public switched telephone network
more...
Cisco Unified Communications IP Tel Part 1 v60
... Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features.
Course Version
This course is the first release of the course named Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1)
more...
CIPT Accelerated CIPT parts 1 and 2 v60
... Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features. It also includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites
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CISCO CALLMANAGER MCS BOOTCAMP


... Test calls to/from the softphone to other phones
Dial Plan Components
Lab 16: Configuring PSTN Access
Configure H.323 gateway router in the CallManager
Configure H.323 Dial Peers in the router
Test calls from any phone in your lab network to any other phone
Create server failures and monitor changeover to redundant server
Implementing Dial Plans
Lab 17: Analog from the Catalyst
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From ABC Coaching and Counselling Services
The Professional Certificate in CENT







...YOUR CURRENT MODALITY
Commencement: In October 2009, I plan to begin the first group training for the Professional Certificate in Cognitive Emotive Narrative Therapy (CENT).
Course structure and content: This will comprise six Tuesday evenings in Hebden Bridge, from 5. 00pm to 9. 00pm: a total of 24 hours of training, combined with 100 hours of reading - three set books - plus 200 hours
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From ITCourseware, LLC
Microsoft SharePoint 2007 Administrator
Microsoft SharePoint 2007 provides a huge range of functionality including enterprise content management, automation of business processes, and business intelligence and reporting. This course will teach you the principles and practices of how to deploy, manage, and maintain SharePoint. It takes you through each phase of deployment as you plan, install, rollout, and support SharePoint in the real
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From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc


...w are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project Management
Plan Projects
Problem Solving
Decision Making
Product & Marketing
Product Ideation & Development
Naming Ideation
Messaging
Customer Service
Develop Customer Service Policy
Team
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From Making the Link
Leading a Winning Team
Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level.
MTL work with clients to deliver exceptional business results, using a combination of
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From Key Consulting
Using Microsoft Project to Plan and Control your Projects


For Microsoft Project training to be effective it needs to be integrated, applied, and enjoyable. By guiding participants through the construction and use of both sample and actual projects (from your workplace), we have found our training to be both productive, and well received.
Who should take this course?
This course is for anyone who intends to be involved in planning and/ or
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Project Management Skills for Success
...agement Concepts and Project Initiation (1 day)
Project Planning and Scheduling (2 days)
Project Execution and Control (2 days)
Who should take this course?
This course is for existing project managers who are interested in learning more about formal project management techniques, and anyone who is interesting in becoming a project manager.
Module One (Project Management Concepts
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From Global Innovative Campus
Instrumentation Monitoring Condition Assessment for Engineers
...toring of structures during construction and in service. Planning, design of instrumentation programs, performance of commonly used sensors, data acquisition, signal conditioning, error analysis, information management, and case histories will be addressed in detail.
Objective:
The objective of this course is to enable participants to employ modern instrumentation and monitoring methods to
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From Global Technical Training - South Africa
Pressurized Equipment Technology for Aging Plant Part 1
Pressurized Equipment Technology for Plant Engineers
Sections
Formulating an Inspection and Test Plan.
Factors affecting the life of boiler components.
The practical application of a boiler inspection.
Summary of risk based inspection philosophies.
Diagnosis of boiler tube failures.
Pressure vessel " diseases."
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From The Training Clinic
Effective Presentation Skills





This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor.
This program is useful for managers, supervisors, trainers, training managers, training
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From Sun Pirate, Inc
Fundamentals Of Solar Hot Water


...ourse
will be useful for people who currently work in or plan to be employed in the solar hot water industry. Student
technicians will learn practical design criteria, installation guidelines, safety issues, maintenance, and legal considerations
of solar hot water heating systems. Instructor mentored. Manuals Included. Ten lessons plus final
examination (11 weeks).
The essential training
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From Create-Learning
Team Building Program Accountability and Team Cohesion


Problem:
Your team is suffering from a lack of team cohesion and accountability of actions (be they positive or negative).
While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team.
This lack of
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From Technology Ed
Wastewater Treatment




Wastewater Treatment Technologies
For registration info, please visit:
http://www. technologyed. com/ courses/ c104/ index. php
Course Description
Wastewater Treatment is the process of removing contaminants from wastewater, and includes physical, chemical and biological removal processes. Wastewater Treatment Technologies is a course that reviews the various disinfectant technologies
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From SolutionsIQ
Agile Program Mangement with Scrum Training



The Agile Program Management course is designed to increase your ability to scale Agile practices to deliver large-scale enterprise initiatives with maximum value to customers, product owners, and stakeholders. You will learn how to build effective Agile programs that leverage your successful Agile practices, enabling you to take on even more complex development challenges. The course will also
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From Illumine Training
Writing Dynamics - Written Communication Skills
This course will radically transform your business writing skills and plan, draft and edit technical and non-technical documents (including reports, emails, letters, manuals and guides, proposals and many more) more efficiently. You will write with authority and impact - and do it faster!
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Illumine Business Mapping - Mind Mapping for Business Advantage
We take Tony Buzan's well known technique for effective thinking and learning, and show you how to apply it and benefit from it in your business environment. You will learn how to think more creatively and incisively, plan more effectively, improve your memory and raise your effectiveness at work and to ever higher levels.
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From CertFast Testing
ACLS in Spanish
... is wrong with the patient, so that a long term treatment plan can be created. ACLS guidelines are constantly changing, due to new information in the medical field, and frequent recertification is required for people after they are certified. Recertification also ensures that the material is always fresh, so that a healthcare provider can confidently make the right decision in a critical
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From Taylor Performance Solutions, Inc.
1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills

If you get frustrated in large training sessions because (1) you can't focus on your specific issues, or (2) because you wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/businesspeople can coach you on your process, your products, your employee issues
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From Last Minute Training
Developing Marketing Plans Sales Strategies
Sales strategies are a drill down from sales goals and promotional activities identified in your marketing plan. Learn how to develop meaningful sales strategies that act as tools to help reach your sales targets.
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From Highlander PLC
Complete SEO
Complete SEO is a one day practical, hands-on course aimed at online marketers, web executives, webmasters, agency account managers and campaign managers who want to understand what SEO is and how to plan & implement an SEO campaign for their own website using internal resources or by engaging an agency.
Upon successful completion of this course, students will be able to build and implement an
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Complete Google Adwords
Complete Google Adwords is a one day practical, hands-on training course aimed at anybody looking to use Google Adwords as an effective online marketing tool. Whether you are a small business person, agency account managers or even running campaigns for a large organisation, if you need to set-up, manage and optimise Google Adwords paid search campaigns this is the course for you.
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PPC Analytics Bootcamp
The Paid Search and Analytics Bootcamp combines 2 days of practical, hands-on learning aimed at anybody wanting to make the most of the Google Adwords and Google Analytics combination to maximise the effectiveness of their online marketing efforts via Google's powerful search marketing network.
Upon successful completion of this course, students will be able to:
* Plan, set-up, manage and
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Organic Search Analytics Bootcamp
...gn managers who want to understand what SEO is and how to plan & implement an SEO campaign, interpret Google Analytics reports and act on the information they provide, and improve their site traffic through careful use of professional SEO techniques.
Pre-requisites
No knowledge of search marketing is assumed or required but candidates should have an appreciation of search marketing being a
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From Last Minute Training
Emerging Leaders - Essential Skills for the Frontline
Learn how to: Prioritize, plan, & manage your time; Identify your primary leadership style & techniques for maximizing that style; Develop more flexibility to use other leadership styles; Find ways to overcome communication barriers; & much more.
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Beyond Survival Business Succession Planning
Succession planning can help you make the most of these changes by ensuring that when someone leaves, there is someone to take their place. This program will help you develop, maintain, and evaluate your succession plan.
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From Binary Research International, Inc.
Best Practices for Windows 7 Deployment - a Microsoft Deployment Toolset Workshop
This three-day, Instructor-led program provides Participants with the opportunity to gain the knowledge and skills to migrate to and deploy Windows 7 to large numbers of computers.
Using interactive procedures and hands-on exercises, Participants learn how to plan for a Vista deployment, how to install and configure all components of the Microsoft Deployment Toolset, how to use the Microsoft
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From Last Minute Training
Microsoft PowerPoint Level 3 Advanced
Microsoft PowerPoint is a software package that will help you plan prepare practice and present meaningful presentations to inform persuade or motivate your audience.
more...
2279B Planning Implementing and Maintaining a Win2003 Server Active Directory Infrastructure
This five-day instructor-led course includes self-paced and instructor-facilitated components. It provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory directory service infrastructure.
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Microsoft Project Essentials - PROCEPT
This fundamental 2-day course continues to provide you with the hands-on skills to plan and manage project activities using Microsoft Project.
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*Visio 20032007 Introduction 1 Day - computerhelp
During this course you will learn how to create and format shapes, create flow charts, create organization charts, and create a floor plan.
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Rapid Assessment and Recovery of Troubled Projects
This 3 day course demonstrates a proven process to project recovery. You ll get everything you need (process, tools, techniques) to perform a rapid assessment of a project in trouble, develop a solid recovery plan and manage the transition to stability.
more...
Project Management Principles Practices - Level 1
This course will introduce you to project management, explain why projects tend to fail & give you techniques to combat these causes. Tools to effectively define & plan a project, combined with practical examples on setting clear goals & objectives ...
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From Fast Forward Project Management
GDPM - Project Management Workshop




...and team creation where strangers are brought together to plan and achieve a common goal.
This training workshop is highly interactive, based on practical use of the techniques and Fast Forward templates using simulated projects in a safe environment, which in turn means that delegates can be effective immediately they return to their normal business environment.
Using practical project
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GDPM based Plan 2 Succeed Workshop
Would you like to learn about the Goal Directed based Project Management approach and have a project of your choice launched at the same time?
This highly interactive and practical 2-day project launch (sometimes called mobilisation) workshop uses the concepts of Goal Directed Project Management (GDPM) to focus on the key principles that increase the chances of project success without the need
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From Last Minute Training
A - Testing Techniques for Tracing and Validating Requirements- Nexient
In this interactive course, you ll work to develop a master test plan under the guidance of an experienced instructor. You will also perform exercises designed to help you establish a risk-based and comprehensive master test strategy for a testing effort.
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Planning Deploying and Managing MS Systems Center Configuration Manager 2007
This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.
more...
1 day course - Visio 20032007 Intermediate - computer help
During this course you will learn how to create and format shapes, create flow charts, create organization charts, and create a floor plan.
more...
Systems Integration Project Management - nexient
In this 3 day course you'll learn how to plan, estimate & organize system integration efforts, manage the implementation of complex system interfaces, assess & respond to the risks inherent in integration projects & more.
more...
Practical Project Management Using Microsoft Project
This hands-on workshop teaches a practical approach to PM utilizing globally recognized project management practices & MS Project 2007 one of the world s most popular PM software apps. Participants will develop, maintain and report on a project plan.
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PMP Exam Preparation
Designed for Project Managers preparing to write the PMP exam & prefer to develop their own personal study plan. Reduce your study time in half by focusing only on relevant exam topics; Test taking strategies to help answer any question correctly & more
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Microsoft Outlook 2003 Intermediate Available in French and English
Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of your clients, suppliers & colleagues. Structure your calendar & publish all important information in shared folders.
more...
Strategic Business Planning for Sales Professionals
This workshop will enable the participants to create a plan that will help them achieve their sales revenue goals by building a strong sales territory and or customer base.
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Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
The goal of this five-day course is to provide students with the knowledge and skills necessary to plan and maintain a Windows Server 2003 network infrastructure. This is the fifth course in the Windows Server 2003 Systems Engineer curriculum.
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2279 - Planning Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastruct
This 5 day instructor-led course includes self-paced & instructor-facilitated components. It provides students with the knowledge to successfully plan, implement, & troubleshoot a MS Windows Server 2003 Active Directory directory service infrastructure.
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Project 2003 - Level 1 - newera
Students will be able to create a project plan file containing tasks, organize these tasks in a work breakdown structure containing task relationships, create and assign resources, and finalize the project to implement the project plan...
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Microsoft Access 2003 - Level 2 - HBI
Access offers you an opportunity to manage, plan and build a simplified solution for your data. Learn how to plan a database, build the structure, control data entry, find and join data, create flexible queries, improve forms, customize reports, export data and control data integrity.
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2008 Designing a Microsoft Exchange Server 2003 Organization
This two-day course provides students with the knowledge and skills necessary to successfully design and plan an Exchange Server 2003 organization in an enterprise network, including a plan for upgrading from previous versions of Exchange.
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Design Of Sanitary Sewer And Stormwater Drainage Systems - Workshop
In this 4-day workshop you'll complete a sanitary sewer & stormwater drainage system design as well as use a case study to discuss & develop a plan to mitigate the environmental impacts caused by urban development & the management of stormwater.
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Outlook 2003 Intermediate Available in French and English
Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of all your clients, suppliers & colleagues. Structure your calendar, & publish all important information in shared folders ...
more...
Management Training and Leadership Development Course for New Managers Supervisors
Your success and hard work have earned you a promotion to Manager. Do you know how to plan your success , effectively mentor & motivate your team & manage conflicts, manage projects & create budgets?
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Deploying Microsoft Office Professional Plus 2007 - nexient
The audience of this course consists of IT Professionals and technical decision makers with the skills to successfully plan, deploy, maintain, and troubleshoot desktop environments that support the Microsoft Office system.
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Excel Module 3 Templates styles and plans - Available in French and English
Apprendre utiliser Excel pour cr er des formats num riques personnalis s, appliquer des formats conditionnels, g rer les styles, tablir des r gles de saisie dans un classeur, cr er un classeur mod le, afficher les donn es sous forme de plan....
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Planning Deploying and Managing Microsoft System Center Configuration Manager 2007
This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.
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Visio 2003 Introduction 1 Day - computer help
During this course you will learn how to create and format shapes, create flow charts, create organization charts, and create a floor plan.
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Biz Launch Up and Running Business Start Up Training
Learn How to Run Your Small Business!
Guaranteed to make you a better entrepreneur.
Our popular 30-hour real-life small business training program will help you to build your dream enterprise. You'll learn how to run a small business, create a profitable business model, make key decisions, focus your marketing and develop a solid Business Plan.
more...
Visio 2007 Introduction 1 Day - computerhelp
During this course you will learn how to create and format shapes, create flow charts, create organization charts, and create a floor plan.
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Project 2003 - Level 2
Microsoft Project 2007: Level 2 is the second course in the Microsoft Project 2007 series. In Microsoft Project 2007: Level 1, you used your project management skills to create a complete project plan. The plans need to be updated and modified regularly to keep the project moving on track. This course will build upon the knowledge gained, and give you the opportunity to work with a project
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Delegating Without Losing Control
...ness by delegating elements of their practice so they can plan for succession, develop back-up talent and groom new hires.
Delegating Without Losing Control explains three proven approaches to delegating [i. e. supervising, managing and coaching] and identifies when and how to use them. Topics include:
* Delegating in a regulated environment
* Identifying your practice style and
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Programming with the Microsoft NET Framework using Microsoft Visual Studio 2005- Nexient
The target audience for this course is developers who already have professional programming experience in C, C++, earlier versions of Visual Basic .NET or Visual C#, Java, or another programming language, and who plan to use Visual Studio 2005 to develop enterprise business solutions.
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Crystal Reports XI R1R2 Report Design I Fundamentals of Report Design - Nexient
Upon completion of the course, participants will plan & create reports that will help them analyze & interpret information. This course is an in-depth approach to the entire report creation cycle from planning a report prototype to distributing a report.
more...
Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007- Nexient
This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.
more...
Project 2007 Level 2 - Acend
This course will build upon the knowledge gained, and give you the opportunity to work with a project plan once it reaches the project implementation phase.
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How to Start Plan Execute and Close a Project
This 2-day workshop is designed to introduce concepts, processes, & tools that will ensure your organization's projects consistently finish on time, on budget, & within scope.
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Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007-nexient
This course is intended for Systems Engineers with one to three years of experience supporting multiple desktop and server computers running Microsoft Windows in medium to large enterprise organizations, and who have a need to plan a Configuration Manager 2007 deployment.
Additionally, this course is intended for Administrators who are responsible for configuring and managing one or more
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Risk Management 3 day course - Nexient
Target Audience:
Project Managers and Business Professionals who want to learn a proactive approach to threat and opportunity based on a clear understanding of the powerful nature of both qualitative and quantitative approaches to risk management.
Learn How To:
Use a practical, eight-step process to manage project risk
Identify threats and opportunities and weigh their relative value in
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Scheduling and Cost Control 4 day course - Nexient
Target Audience:
Project Managers or Business Professionals who want to focus on managing the constraints faced in any project; limits on time, human resources, materials, budget and specifications.
Learn How To:
Use the work breakdown structure to develop a network diagram
Calculate schedules using PERT/ CPM
Identify, assign, and tabulate resource requirements
Predict costs and work
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Implementing a Microsoft SQL Server 2005 Database 5 day course - Nexient
Upon completion, students will: create databases & database files, data types & tables, use XML-related features in Microsoft SQL Server 2005, Plan, create, & optimize indexes, Implement data integrity in Microsoft SQL Server 2005 databases and more.
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Negotiation Skills for Project and Contract Managers 3 day course -nexient
Negotiation is an invaluable skill for any project manager. Not only do you negotiate agreements with vendors and contractors, but you must effectively negotiate with stakeholders, customers and team members throughout the life of a project. This three-day, highly interactive experience covers the dynamics, processes and techniques of internal and external negotiation situations faced by project
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Software Development for Testers
...g taken by the project teams so that they can effectively plan
corresponding testing activities.
This is a survey course that examines the various software development life cycle models typically
used by used by software developers and looks at what information would be helpful to a software
tester.
When this course is completed, the attendee will have an increased understanding of the
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Project 2003 - Level 1
...ts, who is responsible for creating and modifying project plans, and who needs a tool to manage those project plans. Welcome to Microsoft Project 2003: Level 1. This course is the first in a series of two courses designed for individuals who will use Microsoft Office Project Professional 2003 as a tool to assist them in managing projects. The topics in this course cover the critical skills
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Microsoft Visio 2002 Level 1
...king with Block Diagram Templates
Working with Building Plan Templates
Working with Flowchart Templates
Working with Form and Chart Templates
Working with Map Templates
Working with Network Templates
Working with Organization Chart Templates
Working with Project Schedule Templates
Section 4 - Building a Drawing
Working with Stencils
Working with Shapes
Working with
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Microsoft Office Project 2007 Level 1
You need to gather information about the various tasks involved, resources required to accomplish the tasks, and the overall cost in order to plan a project. Microsoft Office Project Professional 2007 acts as a tool that assists you in managing your projects. In this course, you will create and modify a project plan.
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Project 2003 - Level 2
Upon successful completion of this course, students will be able to:
* exchange project plan data with other applications.
* update a project plan.
* create custom reports.
* re-use existing project plan information.
more...
Deploying Microsoft Office Professional Plus 2007
The audience of this course consists of IT Professionals and technical decision makers with the skills to successfully plan, deploy, maintain, and troubleshoot desktop environments that support the Microsoft Office system.
more...
Systems Integration Project Management 3 day course
In this 3 day course you'll learn how to plan, estimate & organize system integration efforts, manage the implementation of complex system interfaces, assess & respond to the risks inherent in integration projects & more.
more...
How to Gather and Document User Requirements - nexient
Target audience:
Business Analysts who need to update or formalize their implicit understanding of their role, accountabilities and activities.
Project Managers who incorporate the business analysis role within their functional activity sets.
Business Managers who work within a project environment, and who interface with Business Analysts and Project Managers
Learn How to:
Define the role
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Facilitation Techniques for Requirements Development 2 day course
Learn How to:
Identify the use of facilitation in business analysis
Explain the role and responsibilities of a business analysis facilitator
Plan a facilitation session
Use the appropriate facilitation techniques for a given session
Conduct a facilitation session using best practices
Manage conflict during a session
Identify facilitation opportunities in business analysis
more...
Crystal Reports XI R1R2 Report Design I Fundamentals of Report Design
Who should attend?
The target audience for this course is report designers, new to Crystal Reports, who are responsible for creating and distributing reports.
Performance Objectives
Upon completion of the course, participants will be able to accomplish the following:
Plan and create reports that will help them analyze and interpret information
This course is an in-depth approach to the
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