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Presentation Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...c. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. more...
Advanced Technical Writing on-line e-learning cbt (computer based)study at homecourseware Plan, write, and design one of the most common business/technical documents--a proposal. more...
What Inexperienced Homebuyers MUST Know Before They Buy a Home on-line e-learning cbt (computer based) ...plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take more...
How To Master Leadership on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle. more...
Managing Change on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that more...
Managing Projects on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, more...
Managing Stress on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a more...
Starting A Business How To Develop An Effective Business Plan on-line e-learning cbt (computer based)study at homecoursewareSelf Directed You will learn how to develop, analyze and sell an effective business plan for your company or organization. more...
Customer Relationship Management CRM -Part 2 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. more...
How to Critically Evaluate Your Business Plan on-line e-learning cbt (computer based) ...To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course within a reasonable period of time. Contact Hours give an indication of more...
Time Management Using Microsoft Outlook 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. more...
Your Business Plan Self-Guided Workbook (Hard Copy Edition) on-line e-learning cbt (computer based)study at homecourseware Used by thousands--A step by step, self-guided, easy to complete comprehensive workbook for owners of small businesses. more...
Teaching Math: An Individual Thing on-line e-learning cbt (computer based)study at homecourseware Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics. more...
From Ktec Training
Windows Server 2003 Active Directory: MCSE Exam 70-294 on-line e-learning cbt (computer based)study at home ...lp you to prepare for the certification exam: 70-294 - Plan and Maintain a Server 2003 Active Directory Infrastructure This will also provide credit as a core network system exam towards the Microsoft MCSE certification. This training focuses on how to install, configure and manage a Windows Server 2003 Active Directory Infrastructure. You will learn how to configure sites, plan and more...
Plan a Windows Server 2003 Network: MCSE Exam 70-293 on-line e-learning cbt (computer based)study at home ...Planning and Maintaining a Windows Server 2003 Network Infrastructure. The course content covers the information that will be needed to help you to prepare for the certification exam: 70-293 - Plan and Maintain a Windows Server 2003 Network Infrastructure. This will also provide credit as a core network system exam towards the Microsoft MCSE certification. This training focuses on how to more...
From Training Link Education S.E.A
Cambridge International Diploma for Teachers and Trainers on-line e-learning cbt (computer based)group study and discussioncoursewarecd romtrain the trainer ...oma for Teachers and Trainers shows individuals how to: * Plan * Manage and * Evaluate systematically > Design and deliver learning programmes using a range of methods > Develop personal skills that enhance professional practice How is the Diploma taught? To be awarded the Cambridge International Diploma for Teachers and Trainers students must pass all four modules within three years: more...
Certificate in Tourism Skills on-line e-learning cbt (computer based)study at home Content: This programme is designed for people who wish to gain an understanding of how to plan and establish a small tourism based business. No prior knowledge is required more...
Certificate in Fast Food & Snack Bar Management on-line e-learning cbt (computer based)study at home Content: This programme is designed for people who wish to gain an understanding of how to plan, establish and run a successful fast food outlet. No prior knowledge is required more...
Certificate in Guest House Operations on-line e-learning cbt (computer based)study at home Content: This programme is designed for people who wish to gain an understanding of how to plan, establish and run a successful guest house. No prior knowledge is required more...
Certificate in Business Planning on-line e-learning cbt (computer based)study at home Aim: To provide a framework for planning, evaluating and implementing a business start-up. Target Audience: Anyone considering starting a new business who would like to compose a business plan. more...
From Child Care Lounge
The Infant and Toddler Care Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced providers who care for infants and/or young toddlers. In light of current research pointing to the importance of the first three years of development, many providers and early childhood teachers are questioning what should be happening in an infant and toddler care program. Quality child care programs recognize that such care more...
From Walden University
Ph.D. in Psychology - Health Psychology Health Psychology specialization students plan to practice in a variety of health care settings and academic institutions. Many health psychologists practice in medical centers, medical research settings, business and industry, government and military, as well as sports and fitness settings. Others teach and engage in research at colleges and universities. more...
Ph.D. in Education - Adult Education Leadership American business, industry, government, and nonprofit organizations spend billions of dollars to train and develop their workforce to succeed in today's highly competitive global markets. This specialization guides students in developing the knowledge and skills required to conceive, plan, and deliver highly effective corporate training and development activities using the latest techniques, more...
Ph.D. in Applied Mgmt & Decision Sciences - Engineering Mgmt This specialization allows either practicing engineers who plan a move into Management or engineers who are already managers to learn the social and behavioral aspects of Management. more...
From Kaplan University
ASIS/Early Childhood Development ... childhood education, creative activities, and curriculum planning. Upon graduation, you'll be ready to work in early childhood programs such as child care centers, pre-kindergarten and kindergarten programs, Head Start, and before or after-school care. The ASIS with an Early Childhood Development emphasis is based on a general-education foundation, allowing you to plan your degree design in more...
From Everest University Online
Master of Business Administration ...fective manager. You will gain the ability to effectively plan, organize, budget, direct, and manage in a leadership role. The up-to-date curriculum will enable you to become innovative and skilled in the latest techniques and real-world practices. Our goal is to offer graduates the widest range of possible career choices and opportunities in a variety of business areas. You can elect to more...
From Colorado Technical Univesity (CTU)
Master of Business Administration - H.R. Management ...o integrate HR functions into an organization's strategic plan. Topics of study include long-range planning approaches, developing leadership vision, downsizing strategies, international labor relations and conflict resolution. This 15-month, career-focused degree program is designed for students wishing to pursue careers as Employee Relations Specialists, Benefits Administrators, HR more...
M.S. in Management - Information Systems Security ...tion for you to advance your technical skills in order to plan, manage, certify and accredit a security plan for your organization. The Project Management Institute-registered project management component provides a solid base of knowledge to address today's most pressing management challenges. You can earn four CTU Academic Certificates as you work toward completing your degree: 1. more...
A.S. in General Studies - Stonecliffe College Online At Stonecliffe College Online, an academic division of Colorado Technical University, we take a real-world approach to higher education that acknowledges your past accomplishments, present situation and future goals. That's why we offer an Associate of Science (AS) degree in General Studies. This degree program is designed to provide the foundation for future career opportunities while giving you more...
From Capella University
MS in Ed - Instructional Design for Online Learning Our online master's degree specializations help you develop new competencies to enhance your teaching techniques or advance to administration or leadership roles. The online master's degree specialization will prepare you to lead and manage instructional challenges in a variety of online educational settings including community or technical colleges, universities, or other schools. Assignments more...
PhD in Public Safety - Public Safety Leadership ...ic safety leadership to the executive level for those who plan to lead, teach, or consult in the field of public safety. It combines a deep exploration of theories, individual research, and courses that emphasize management skills, such as needs assessment, grant writing, training, and labor relations. Through focused scholarship and peer interactions, develop a higher level of knowledge and more...
From American Intercontinental University Online (AIU)
Master's (MIT) - IT Project Management ...ment teams. Develop a network design and implementation plan. Explain networking models and protocols. Create and manage databases. Use object-oriented programming concepts to create applications. Explain the software development lifecycle. Research and select new technologies for use in information systems. Identify and analyze current trends, opportunities, and challenges in more...
From Spectra Mind Solutions
Training courses for CMMI and Software Estimation techniques @ Hyderabad instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab ... CMMI Gap Analysis * Gap analysis and appropriate action plan * Implementation support with best practices templates(typically measured in person-weeks) * Pre-assessment readiness preparedness Introduction to Formal SEI authorized SCAMPI appraisals SCAMPI Appraisal Preparation Appraisal types Mini appraisal Gap analysis Delta appraisal Incremental appraisal Benchmarking appraisal Purpose of more...
From ProTrain Online
(ISC)2 - ISSEP on-line e-learning cbt (computer based)study at homeself directed Developed and maintained under a joint agreement between the International Information Systems Security Certification Consortium (ISC)2 and the U. S. National Security Agency, Information Assurance Directorate (NSA/IAD), ISSEP is a master-level, vendor-neutral certification that recognizes mastery of an international standard for information security and understanding of a Common Body of Knowledge more...
(ISC)2 CISSP and SSCP on-line e-learning cbt (computer based)study at homeself directed ...h you ll have the ability to manage, operate, develop and plan an effective network security infrastructure. Developed by the International Information Systems Security Certification Consortium (ISC)2, the Systems Security Certified Practitioner (SSCP) credential offers information security tacticians, with implementation orientations, the opportunity to demonstrate their level of competence more...
From Serebra Learning Corporation
Training and Facilitation: Coaching Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Learn how to coach successfully Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach more...
Training and Facilitation: Plan your Own Development on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too. You more...
Finance for the Non Financial : Using a Budget to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and more...
Interpreting Budget Variancies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about more...
Managing Yourself : Are you a Leader? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...
Managing Yourself : Strengthening your Position as Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...
Presentation Skills : Preparation on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your more...
Making Objectives Happen on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Excellent objectives and plans, everyone agrees, are the basis for effective results. But setting objectives is just the first step on the road to development, you've got to make them happen! This course presents a four step plan, the 'Make Objectives Happen Loop', that ensures sound objectives are set and followed through so that they actually happen. more...
Windmaster Case Study 2: Industry Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...ucceed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the role analysis plays in strategic planning and introduces you to industry analysis. You will see how to fit the results of industry analysis into your strategic plan. You can explore different tools for industry analysis, including more...
Project Management: Quality Standards on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Participants in this program learn the importance of developing and fulfilling quality standards. They learn how to develop a project quality plan and avoid the costs of less-than-optimal quality. In addition, they learn some quality control techniques that they can use when managing a project. more...
Project Management: Risk Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Participants become familiar with the four phases involved with project risk management. They develop the skills they need to identify and analyze common sources of risk. They become familiar with the basic types of risk response and learn how to develop a risk management plan. more...
Project Management: Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information. more...
Project Management: Coordination on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This program provides project managers with step-by-step guidance for ensuring that the various elements of a project are coordinated effectively. They learn about the importance of creating a project plan, as well as how to manage change during a project. more...
Oracle Applications Release 11i: FlexFields on-line e-learning cbt (computer based) Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of more...
Microsoft Project for Windows 95 Fundamentals on-line e-learning cbt (computer based) This multimedia self-paced learning course will instruct you on working with Microsoft Project for Windows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study more...
Networking Essentials 2nd Edition - Part 3 on-line e-learning cbt (computer based) This is the third course in a four part series covering the foundation concepts of networking. This series imparts the knowledge and skills required for a foundation in current networking technology for local area networks, wide area networks and the Internetmore...
Solutions Development Discipline - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the second part of a three part series for IT Professionals. This series will discuss Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for MultiThreaded development that emphasizes reusability and distribution. more...
Solutions Development Discipline - Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course is the final part of a three part series for IT Professionals. This series will discuss Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for MultiThreaded development that emphasizes reusability and distribution. more...
Microsoft Windows 2000 Network - Designing Security Part 1: Security Planning on-line e-learning cbt (computer based) This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning secure and more...
Microsoft Windows 2000 Network - Designing Security Part 2: Securing Local Networks on-line e-learning cbt (computer based) This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy. Participants will more...
Microsoft Visual InterDev 6.0: Planning a Web Application on-line e-learning cbt (computer based) This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while more...
ActiveX Components on-line e-learning cbt (computer based) The ActiveX Components course provides a brief history of the evolution of ActiveX and discusses the various methods of creating an ActiveX control. The different steps involved deploying ActiveX controls have also been described. The course also covers the creation of Active Server Pages (ASP). This curriculum has been designed for application developers and authors who plan, design and implement more...
ActiveX Code Components on-line e-learning cbt (computer based) The ActiveX Code Components course covers the creation of ActiveX code components. It introduces the audience to the concepts of ActiveX EXE and ActiveX DLL and goes on to discuss the various methods to create them. The course also explains the development of the code for ActiveX code components and its usage. This curriculum has been designed for application developers and authors who plan, more...
Win2000 Netwk Sec Design Analyzing an Org Sec Reqts on-line e-learning cbt (computer based) ...ferent types of network security risks, you will learn to plan secure boundaries through firewalls and firewall components, such as a screening router, bastion host, dual homed gateway, screened host, and screened subnet. You will learn about delegation of administration in a Windows 2000 network, about object-specific inheritance and blocking of inheritance, and about the planning of trust more...
Microsoft Excel 97 Intermediate on-line e-learning cbt (computer based) This highly interactive CBT contains six units that cover intermediate Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to work with formulas and functions, automate tasks, use and analyze list data, enhance charts and worksheets, and work with Excel and the Internet. Performance-based Pre- and Post-Assessments create a custom more...
VPNs Using Cisco Pre-Shared Keys on-line e-learning cbt (computer based) To configure VPNs using Cisco pre-shared keys The primary target includes network designers, network administrators, network engineers, and system engineers. more...
Call Center Components on-line e-learning cbt (computer based) This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools. more...
Security in a Microsoft SQL Server 2000 Environment on-line e-learning cbt (computer based) To explain how to plan and implement security on a SQL 2000 database Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...
Configuring Basic and Advanced Route Plans on-line e-learning cbt (computer based) To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPTmore...
Process Analysis and Documentation on-line e-learning cbt (computer based) ...g where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done. In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process more...
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) ...planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for business. Finally, explore using the more...
Presenting Your Proposition on-line e-learning cbt (computer based) Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...
Delivering High-Impact Sales Presentations on-line e-learning cbt (computer based) The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. more...
Delivering High-impact Territorial Account Sales TAS Presentations on-line e-learning cbt (computer based) In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) ...eld sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are more...
Completing Your Field Sales Approach on-line e-learning cbt (computer based) What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to more...
ITIL Continuity and Availability Management on-line e-learning cbt (computer based) American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and more...
Inbound Call Center Technology on-line e-learning cbt (computer based) ...how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they work with. This series is targeted specifically for call center more...
Working With Internal Customers on-line e-learning cbt (computer based) Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) .... When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and more...
Discovering What Your Customers Want on-line e-learning cbt (computer based) ...omer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course, you'll explore the bottom-line payoffs for building customer satisfaction. You'll discover the elements of an effective customer satisfaction system. more...
Customer Satisfaction Analysis and Implementation on-line e-learning cbt (computer based) What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...
Initiating a Project and Preparing the Project Plan on-line e-learning cbt (computer based) ...y Project Scope Statement, and Develop Project Management Plan. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project integrative processes in action. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management more...
Project Human Resources Management Simulation on-line e-learning cbt (computer based) Successful projects require more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project more...
Elements of Project Human Resource Management on-line e-learning cbt (computer based) ...rstand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource more...
Project Communications Management Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will assume the role of project manager for Coventry Media Design, a national manufacturer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project more...
Project Integration Executing and Completing a Project on-line e-learning cbt (computer based) ...e proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and more...
Project Planning on-line e-learning cbt (computer based) ...planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with more...
Introduction to IT Project Management on-line e-learning cbt (computer based) Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT more...
The Life Cycle of an IT Project on-line e-learning cbt (computer based) Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement more...
Project IT Management Simulation - The Early Stages on-line e-learning cbt (computer based) American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online more...
Initiating and Planning a Project on-line e-learning cbt (computer based) ...Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning more...
Troubleshooting and Closing the Project on-line e-learning cbt (computer based) The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) ...btain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is more...
Communications Planning and Information Distribution on-line e-learning cbt (computer based) ...nces among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for distributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas. In this course, learners will be given an overview of project Communications more...
Program Planning on-line e-learning cbt (computer based) ...planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed more...
Program Lifecycle and Organization on-line e-learning cbt (computer based) Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course more...
Performance Reporting and Stakeholder Management on-line e-learning cbt (computer based) ...lps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course, learners will be given an overview of performance reporting and more...
Advanced Project Management Building Productive Stakeholder Relationships on-line e-learning cbt (computer based) ...ectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Project managers who are responsible for managing all aspects of a project from start more...
Advanced Project Management Setting Up a Project Office on-line e-learning cbt (computer based) In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple more...
Advanced Project Management Project Management Maturity on-line e-learning cbt (computer based) In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who more...
Balancing Stress Devise a Stress Control Plan on-line e-learning cbt (computer based) ...Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management curriculum presents easily adopted techniques more...
Business Travel Safety Forming a Corporate Travel Safety Program on-line e-learning cbt (computer based) In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is more...
Presenting Your Ideas Plan for High Impact on-line e-learning cbt (computer based) ...Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication curriculum offers a more...
Selecting Your Strategy Choose Your Game Plan on-line e-learning cbt (computer based) ...Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The Negotiation Strategies curriculum helps today's more...
Plan and Organize Your Documents Plan Before Writing on-line e-learning cbt (computer based) This course shows how to plan a document by defining the purpose and target audience. Professionals who want to enhance their written business communications by effectively addressing audience needs more...
Plan and Organize Your Documents Brainstorm Before Writing on-line e-learning cbt (computer based) This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs more...
Plan and Organize Your Documents Structure Texts for Clarity on-line e-learning cbt (computer based) Organize your business documents for maximum impact. Professionals who want to enhance their written business communications by effectively addressing audience needs more...
Personal Accountability Working for Your Inner Boss on-line e-learning cbt (computer based) Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...
Successful Lifelong Learning on-line e-learning cbt (computer based) Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...
Organizational Communication The Fundamentals on-line e-learning cbt (computer based) Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, more...
Participating Effectively in Business Meetings on-line e-learning cbt (computer based) ...a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group more...
Preparing a Business Case on-line e-learning cbt (computer based) Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, more...
Writing a Business Case on-line e-learning cbt (computer based) ...rtant than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you more...
Presenting Your Case on-line e-learning cbt (computer based) ... A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in more...
Performance Appraisal Simulation on-line e-learning cbt (computer based) Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many more...
Reviewing Performance on-line e-learning cbt (computer based) ...knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the more...
Continuous Performance Assessment on-line e-learning cbt (computer based) .... The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more...