Instructor Led Planning Training in Egypt

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Workforce management ...ervice and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand workforce management and impact of poor WFM. Increase your value to the organization by increasing forecast accuracy Improve  more...

Crisis Management Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ™ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis  more...

Telemarketing Using the Telephone as a Selling Tool Telemarketing: Using the Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning ...Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you make the most of  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills ...nd not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management ...make presentations. Know simple techniques and tools for planning and tracking your project. Have methods for keeping the team focused and motivated. Program Contents: What is a project? Project management basics. How can projects help me? A projecta ™s life cycle. Selling a project. Preparing your project. The role of a project manager. Project goals. Laying out the  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Developing High Performance Teams ...am conflict and common situations. Understand how action planning and analysis tools can help your team perform better. Program Contents: Types of teams. The TORI model. The Team Player Survey. Organizations Today. The Stages of Team Development. Communication Skills. Shared Leadership. DeBonoa ™s Thinking Hats. Managing Team Conflict. The Trust/ Relationship Model.  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor ...t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This two days workshop will give you just that opportunity. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; You will understand the scope and nature of the supervisory  more...

The Art of Making Meetings Work ...of meetings as a management tool. Recognize the critical planning step that makes meeting time more effective. Identify process tools that can help create an open and safe forum for discussion. Develop and practice techniques for handling counterproductive behavior. Program Contents: The basics for effective meetings. The best and the worst of meetings. Holding productive meetings.  more...

State of the Art Hospital A course designed for hospital executives, businessmen and key healthcare personnel running hospitals or planning on starting a hospital service. It guides participants through all the essential elements of running a state of the art hospital by modern contemporary standards  more...

Introduction to Supply Planning * Increase profitability by increasing the inventory turnover * Reduce distribution & freight cost * Minimize the needed storage areas * Increase sales value through maintaining in demand stocks * Reduce scrap products value * Reduce dead stock value  more...

Supply Chain Management With modern developments, the enterprisea ™s procurement, manufacturing, warehousing, distribution, transportation, and information systems must be aligned to efficiently serve the ultimate customer. This course focuses on effective planning and management of highly integrated product and information flow from sub-suppliers, through the organization, to the customer and the consumer. The  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Marketing Planning and Implementing Marketing Strategy There are two major components to your marketing strategy: * How your enterprise will address the competitive marketplace * How you will implement and support your day to day operations. * Having a marketing strategy can be the life or death of a business. In order to get the best out of opportunities presented by strategic * Windows it requires a systematic approach to  more...

Enterprise Resource Planning for Business Although the benefits that can be achieved from a successful ERP system implementation, there is already facts of high failure risks in ERP implementation projects. Too often, project managers focus mainly on the technical and financial aspects of the implementation project, while avoiding or putting less effort on the non technical issues. Therefore, one of the major training issues in ERP  more...

Leadership Development Team Building Understanding the real meaning of leadership. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and  more...

Management Supervision & Decision Making The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...

Budgeting & Financial Control Budgeting & Financial Planning Cost Accounting as a Management Tool The Use of Standard Costing as a Control Tool  more...

Integrated Strategic Planning The workshop aims at providing participant with the management process and the basic required skills to develop their managerial level.  more...

Managing Time & Surviving Stress The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities.  more...

Primavera Software Get started with Primavera 3 for Windows through hands-on basic training. Participants will gain a thorough background in the concepts of planning and scheduling while learning P3. This course will lead you through a series of workshops that will create and track an entire project to completion utilising the three basic elements of project management: schedule, resources and costs. This course is  more...

Maximizing Innovation And Problem Solving The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.  more...

Tax Planning * Defining tax planning concept. * How to implement Tax Planning in Egyptian environment by using techniques or legal aspects. * Determine the difference between tax avoidance and tax evasion. * Using all available techniques legally especially in international field. * Organizing how to benefit from tax exemptions.  more...

Recruitment and Head Hunting The headhunting importance evolve from Being able to head-hunt allows you to handle vacancies that you would otherwise find impossible. It ensures that the candidates you put forward are the best available. Head-hunted candidates are highly in demand and unlikely to be available in the usual way the HR segment targeted for Head hunting are of a very rare skills and of exclusive quality.  more...

Succession Planning Career Path * Setting an approach for successora ™s development within your organization * Defining the positions which are earmarked for great impact into your business * Develop calibers into vertical or horizontal role * Take the decision of developing from hiring internal pool of talent or external labor market supply * Identifying the required skills and competencies  more...

Preparing Emergency Management and Disaster Recovery Plans for Different Establishments Lately, the increased number of fires in companies and business establishments According to the Labor law number 12 for the year 2003, chapter five concerning vocational health and safety and securing work environment, and decree number 134 article (f) regarding preparing emergency and crisis plans and training employees involved with these plans to evaluate their effectiveness. Recurrence of  more...

The Strategic Role of HCM * To Understand the Difference between HRM and HCM * To Understand the Importance of Strategic HCM and Its Challenges with Top Management * To Understand the Role of HCM in Successful Organizations: Change, Competition, Value and CRM * To Adopt Competency-Based HCM for Better Hiring, Retention, Performance Evaluation and Succession Planning * To Adopt Motivation and Reward  more...

Petroleum Storage Tanks Fire Fighting Petroleum storage tanks are rare, according to worldwide statistics. Despite of this fact they happen in real life. To be ready and well prepared, organizations dealing with storage tanks handling flammable and combustible materials must be prepared for this kind of emergency. The program describes the different types of above ground atmospheric petroleum storage tanks, and the different  more...