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From Simons-White & Associates, Inc.
Advanced Product Quality Planning instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ...@simons-white.com Description: Advanced Product Quality Planning Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer concept and product launch. The business areas affected are technical sales, product engineering, reliability engineering, process engineering, quality and operations. This seminar will outline more...
From Online Training Directory
Coaching and Counseling on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. more...
How To Master Personal And Family on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny more...
Managing Disagreement on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the more...
How to Make any Event Special on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course explores aspects of event planning. more...
Strategic Planning and Management on-line e-learning cbt (computer based)study at homecourseware This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Managementmore...
Managing Your 401 k on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...s frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and managing your involvement in stocks, bonds, and mutual funds. IMPORTANT NOTE: INTERNET EXPLORER more...
Personal Financial Planning on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, more...
Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...e managementa tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, more...
Quicken 2000 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Mastery of the topics introduced in this course will enable students to utilize Quicken 2000a s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. more...
Access 97 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course introduces the database functions of Microsoft Access 97, such as working with Access menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table design. Accomplished users will work on advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria. more...
Access 97 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Students will learn the database fundamentals of Microsoft Access 97, such as working with Access menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table design. Students will also learn about records, wizards and shortcuts, and AutoFormsmore...
LBD: Methods of Academic Assessment and Instruction on-line e-learning cbt (computer based)study at homecourseware Focuses on the information teachers need in order to develop, analyze, and interpret tests for planning and monitoring instruction. more...
From Serebra Learning Corporation
Project Team - Planning A Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Planning A Project will enable you to define and implement a more...
Understanding Budgeting and Finance: Preparing your Budget on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing like more...
Communication Skills: Report Writing on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package, more...
Training and Facilitation: The MCI Good Manager's Guide on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Operational Management: Managing Activities, Managing People, Managing Resources, Managing Information Strategic Management: Reviewing the Environment, Setting the Strategy Planning, Implementation and Control, Evaluating and Improving Performance more...
Finance for the Non Financial : Using Cash Flows to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. The timing of cash flow in a business is crucial and the actions you take as manager can affect that cash flow. This course helps you understand why cash flow forecasts are important tools when it comes to making viable business decisions. It more...
Finance for the Non Financial : Using a Budget to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and more...
Managing People : Planning a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether more...
Managing Resources: Planning: The Commitment, Process and Goals on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...
Managing Resources: Planning: Scheduling, Staffing and Budgeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...
Writing Skills: Writing Direct Mail on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're more...
Linux Red Hat Advanced System Administration Part 1: Planning and Basic Installation on-line e-learning cbt (computer based) The first course in the Linux Red Hat Advanced System Administration series provides users with a methodology for planning and installing a Red Hat system. It identifies issues to resolve during the planning stage. It also provides an overview of the installation process and teaches the learner how to install a basic Red Hat system. more...
The Eurocamp Case Study 1: Overview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... to competitive advantage and overall corporate strategic planning Look at the importance of understanding and distinguishing between financial and business risk Examine the principles of the Boston Consulting Group matrix and the Product Life Cycle Matrix, and Examine the implications of these models on the management style, risk profile and the strategic thrust of an organisation. Armed more...
Windmaster Case Study 1: The 3 Phases of Strategic Planning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. more...
Windmaster Case Study 2: Industry Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...This course examines the role analysis plays in strategic planning and introduces you to industry analysis. You will see how to fit the results of industry analysis into your strategic plan. You can explore different tools for industry analysis, including business system analysis, surplus chain analysis, strategic group analysis and PEST analysis. You can familiarise yourself with Porter's 5 more...
Windmaster Case Study 5: Identifying Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ... This course takes you onto the second stage of strategic planning, choice, and shows you how to identify the various elements that make up this process. You will examine Porter's 3 generic strategies as a concept for identifying the basis on which business competes. You will explore various directions for growth, using Ansoff's matrix as a starting point, and 3 main ways to achieve this more...
Babcock and Wilcox Case Study: Operations Overview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 1: Understanding the Business on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 2: Planning and Control on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 3: Inventory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 4: Quality on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 5: Process on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Royce Hotel Case Study 6: Bringing it Together on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Apply the Theory: The Ford Motor Company Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one of the more...
Cisco Internetwork Design Part 3: Desktop Protocol Design on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The third course in the Cisco Internetwork Design series focuses on the fundamentals of desktop protocols. Including IPX, AppleTalk and Microsoft Windows. It covers the client/server models and broadcast technologies as they apply to these three common desktop protocols. It also covers the protocols, encapsulations, routing specifics and configuration considerations indigenous to IPX networks It more...
Project Management: Scope on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Project Management: Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (WBS). more...
Project Management: Quality Standards on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Participants in this program learn the importance of developing and fulfilling quality standards. They learn how to develop a project quality plan and avoid the costs of less-than-optimal quality. In addition, they learn some quality control techniques that they can use when managing a project. more...
Project Management: The Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project. more...
Project Management: Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information. more...
Project Management: Contracts and Procurement on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this program, project managers learn how to determine their procurement needs and prepare procurement documents when soliciting suppliers' proposals. They also acquire techniques for completing source selection and administering contracts effectively. more...
Project Management: The Process on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this program, project managers learn about the five steps in the project management process. They learn how to integrate considerations of project scope, time, cost, quality, human resources, communication, and risk to complete a project successfully. more...
Project Management: Quality Standards on-line e-learning cbt (computer based) ...ming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In addition, this course covers the specific conditions used to facilitate a credible audit, the proper credentials for more...
Oracle Applications Release 11i: Workflow - Part 1 on-line e-learning cbt (computer based) Oracle Applications Release 11i: Workflow - Part 1 course introduces the learner to the architecture and advanced notification components of Oracle Workflow 2.5. In this course, the learner will gain an insight into the use of Workflow in business processes and methods for planning and creating a Workflow process. Oracle Workflow gives end users and technical personnel the ability to automate and more...
Oracle Applications Release 11i: FlexFields on-line e-learning cbt (computer based) Key and descriptive FlexFields give end users and technical personnel the ability to customize an Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of more...
Implementing Directory Services in Microsoft Windows NT Server 4.0 on-line e-learning cbt (computer based) This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain more...
Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 2: Domain Structure and S on-line e-learning cbt (computer based) Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 2: Domain Structure and Site Topology shows the learner how to design and develop a domain strategy. It also covers how to design multiple domains and the design principles in relation to site topology. more...
Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 3: Active Directory Struc on-line e-learning cbt (computer based) Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 3: Active Directory Structure is the third course in this series. Its focuses on designing a schema modification policy. It also covers group policy planning. Finally it also covers design of Active Directory structure. more...
Microsoft Windows 2000 Network - Designing Security Part 1: Security Planning on-line e-learning cbt (computer based) This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning secure and more...
Microsoft Visual InterDev 6.0: Planning a Web Application on-line e-learning cbt (computer based) This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while more...
Introduction to Netscape Servers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is an overview course of the eight SuiteSpot servers. Beginning with an overview of Internet Services and deploying an Internet, this course will then cover each of the eight Netscape servers with an emphasis on functions. Some basic programming interfaces will be covered for each of the servers. more...
Maintaining Network Security on-line e-learning cbt (computer based) This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network Administrators more...
Win2000 Netwk Sec Design Analyzing an Org Sec Reqts on-line e-learning cbt (computer based) In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls more...
Microsoft SMS 2003 Installing and Configuring Sites on-line e-learning cbt (computer based) To explain how to install and configure SMS sites Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...
Process Analysis and Documentation on-line e-learning cbt (computer based) ...g where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done. In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process more...
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) ...planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for business. Finally, explore using the more...
Launching Successful On-site and Virtual Teams on-line e-learning cbt (computer based) ...n-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting goals and establishing more...
Presenting Your Proposition on-line e-learning cbt (computer based) Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...
The Strategic Account Sales Approach on-line e-learning cbt (computer based) A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then more...
Understanding Your Customer on-line e-learning cbt (computer based) Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where more...
The Territorial Account Sales Approach on-line e-learning cbt (computer based) A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, more...
Effectively Using Customer-focused Research Meetings on-line e-learning cbt (computer based) In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) ... well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with more...
Field Sales Foundations on-line e-learning cbt (computer based) Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the more...
Sales Planning a Sales Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning a Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results New and more...
Preparing for Outbound Sales Calls on-line e-learning cbt (computer based) ...n places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. more...
Preparing for Inbound Sales Calls on-line e-learning cbt (computer based) ...the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, more...
Inbound Call Center Technology on-line e-learning cbt (computer based) ...how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they work with. This series is targeted specifically for call center more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based) If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...
Discovering What Your Customers Want on-line e-learning cbt (computer based) The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the more...
Essentials of External Consulting on-line e-learning cbt (computer based) You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, more...
Evaluation and Review on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...
Call Center Telephone Sales on-line e-learning cbt (computer based) How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...
Elements of Project Human Resource Management on-line e-learning cbt (computer based) ...rstand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource more...
Budgeting and Controlling Costs on-line e-learning cbt (computer based) A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and more...
Introduction to Project Process Groups and Initiating a Project on-line e-learning cbt (computer based) In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this more...
Project Planning on-line e-learning cbt (computer based) ...planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with more...
Executing Monitoring Controlling and Closing a Project on-line e-learning cbt (computer based) ...planning for a project, it's time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the more...
Introduction to IT Project Management on-line e-learning cbt (computer based) Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT more...
The Life Cycle of an IT Project on-line e-learning cbt (computer based) Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement more...
Initiating and Planning a Project on-line e-learning cbt (computer based) ...Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement more...
Planning for Quality on-line e-learning cbt (computer based) ...olicies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to more...
Communications Planning and Information Distribution on-line e-learning cbt (computer based) ...rners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK Guide) -Third Edition, published by the Project Management Institute (PMI ), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques more...
The Execution Process Group on-line e-learning cbt (computer based) ...planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling, among other activities. This course is more...
Program Planning on-line e-learning cbt (computer based) ...planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed more...
Introduction to Program Management on-line e-learning cbt (computer based) Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A more...
Advanced Project Management Managing Accelerated Projects on-line e-learning cbt (computer based) ..., and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for more...
Advanced Project Management Setting Up a Project Office on-line e-learning cbt (computer based) In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple more...
Project Management Overview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to more...
Project Management Initiating a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Initiating a Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...
Project Management Planning a Project Scope on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. more...
Project Management Planning Project Activities on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and more...
Project Management Project Cost on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...
Project Management Executing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...
Project Management Controlling a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Controlling a Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...
Project Management Closing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...
Presenting Your Ideas Plan for High Impact on-line e-learning cbt (computer based) Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication more...
Balancing Stress Stress Relieving Habits on-line e-learning cbt (computer based) Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted more...
Plan and Organize Your Documents Plan Before Writing on-line e-learning cbt (computer based) This course shows how to plan a document by defining the purpose and target audience. Professionals who want to enhance their written business communications by effectively addressing audience needs more...
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) ... skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are more...
Developing Fundamental Critical Thinking Skills on-line e-learning cbt (computer based) ...g skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize more...
Planning Effective Business Meetings on-line e-learning cbt (computer based) If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your more...
E-mail and Organizational Communication on-line e-learning cbt (computer based) E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...