From Serebra Learning Corporation
Project Team - Planning A Project 


...Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project
Team -
Planning A Project will enable you to define and implement a
more...
Understanding Budgeting and Finance: Preparing your Budget 


...Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why
ACTUAL spend is nothing like
more...
Communication Skills: Report Writing 


MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report
EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package,
more...
Windmaster Case Study 2: Industry Analysis 


...This course examines the role analysis plays in strategic planning and introduces you to industry analysis. You will see how to fit the results of industry analysis into your strategic plan. You can explore different tools for industry analysis, including business system analysis, surplus chain analysis, strategic group analysis and
PEST analysis. You can familiarise yourself with
Porter's 5
more...
Windmaster Case Study 5: Identifying Strategic Options 


... This course takes you onto the second stage of strategic planning, choice, and shows you how to identify the various elements that make up this process. You will examine
Porter's 3 generic strategies as a concept for identifying the basis on which business competes. You will explore various directions for growth, using
Ansoff's matrix as a starting point, and 3 main ways to achieve this
more...
Royce Hotel Case Study 3: Inventory 


...planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the
more...
Royce Hotel Case Study 4: Quality 


...planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the
more...
Royce Hotel Case Study 5: Process 


...planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager one of the
more...
Project Management: Scope 


In
Project Management:
Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (
WBS).
more...
Project Management: Quality Standards 
...ming,
Juran, and
Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In addition, this course covers the specific conditions used to facilitate a credible audit, the proper credentials for
more...
Oracle Applications Release 11i: FlexFields 
Key and descriptive
FlexFields give end users and technical personnel the ability to customize an
Oracle Application to meet their business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of
more...
Maintaining Network Security 
This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network
Administrators more...
Win2000 Netwk Sec Design Analyzing an Org Sec Reqts 
In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls
more...
Process Analysis and Documentation 
...g where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done. In this course, you will learn about the steps in the
Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process
more...
The Process of Globalizing a Product or Service 
...planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for business. Finally, explore using the
more...
Launching Successful On-site and Virtual Teams 
...n-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting goals and establishing
more...
Presenting Your Proposition 
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
more...
The Strategic Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (
SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
more...
Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
more...
The Territorial Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
more...
Effectively Using Customer-focused Research Meetings 
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
more...
Planning Your Field Sales Approach 
... well as managing their time and territories effectively. Planning
Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with
more...
Field Sales Foundations 
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field
Sales Foundations introduces you to the
more...
Sales Planning a Sales Call 


...Planning a
Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results
New and
more...
Preparing for Outbound Sales Calls 
...n places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles.
more...
Preparing for Inbound Sales Calls 
...the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach,
more...
Inbound Call Center Technology 
...how to protect your call center through
Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they work with. This series is targeted specifically for call center
more...
Performance Metrics for an Inbound Call Center 
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
more...
Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
more...
Discovering What Your Customers Want 
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
more...
Essentials of External Consulting 
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
more...
Evaluation and Review 
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
more...
Diagnosing and Planning 
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
more...
Call Center Telephone Sales 
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
more...
Introduction to Project Process Groups and Initiating a Project 
In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this
more...
Project Planning 
...planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with
more...
Introduction to IT Project Management 
Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "
Introduction to IT Project
Management" course in the "
Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT
more...
The Life Cycle of an IT Project 
Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement
more...
Initiating and Planning a Project 
...Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from beginning
more...
The Execution Process Group 
...planning for your program, it is time to take the steps necessary to execute the program. The
Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling, among other activities. This course is
more...
Program Planning 
...planning phase in
PMI's
PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed
more...
Introduction to Program Management 
Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A
more...
Advanced Project Management Managing Accelerated Projects 
..., and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for
more...
Project Management Overview 


Project
Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to
more...
Project Management Initiating a Project 


Project
Management:
Initiating a
Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
more...
Project Management Planning a Project Scope 


...Planning
Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope.
more...
Project Management Planning Project Activities 


...Planning
Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a
Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and
more...
Project Management Project Cost 


...Planning
Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
more...
Project Management Executing a Project 


Project
Management:
Executing a
Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
more...
Project Management Controlling a Project 


Project
Management:
Controlling a
Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
more...
Project Management Closing a Project 


Project
Management:
Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
more...
The Role of Critical Thinking in Organizations 
... skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are
more...
Developing Fundamental Critical Thinking Skills 
...g skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize
more...
Planning Effective Business Meetings 
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
more...
E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
more...