Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...
Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding more...
Project Planning ...epared. According to the PMBOK Guide - Third Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the understanding that the more...
Succession Planning Overview ...s? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession more...
Succession Planning Strategies ...u start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning strategy will help ensure your succession planning process starts off more...
Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual more...
Redesigning Your Organization Part 1 How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...
Implementing Networks ...aintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support network. You can maintain network applications and data by performing regular backups and virus protection, and upgrading applications. The course also describes how to troubleshoot more...
Financial Management - Financial Planning and Forecasting This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan once established is implemented. more...
Exchange Server 5 5 Design Implementation - Part 1 ...lines to be considered in an Exchange Server Organization planning process. Identify the network topology guidelines for planning the design of a Microsoft Exchange Server Organization. Identify the conditions when defining site boundaries. Identify how users need impact the design process. Identify the most appropriate server hardware design plan in a given situation. Identify more...
Moving from Technical Professional to Mgr Series Getting Started ...ons for management planning. Sequence the steps of the planning process. Identify guidelines for using a SWOT analysis to assist in strategic planning. Recognize how strategic plans are implemented. Identify key elements of IT project management. Identify elements of a formal project request. Identify guidelines for conducting a feasibility study. Identify reasons for more...
Organizational Skills Time Management ...oid poor work habits. Complete the planning process. Identify the difference between important and urgent issues. Overcome the tendency to procrastinate. Simulation Overview: In this simulation, you are dealing with personal time management issues while addressing the needs of more...
Financial Management Financial Planning Forecasting ...he firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented.
Learn To:
Identify key aspects of strategic and business plans.
Identify guidelines for creating a financial plan.
Identify basic steps of the financial planning process.
Identify key aspects of financial forecasting.
Identify more...
Managing Performance Establishing a Peformance Plan ... Identify the steps of the performance planning process. Identify elements on which performance expectations should be based. Recognize the steps in the process for discussing the job description. Lead a discussion of a new employee's job description. Simulation Overview: more...
Project Management Project Quality Management ... Understand Quality Management.
Understand the quality planning process.
Understand the quality assurance process.
Understand the quality control process.
Audience:
The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project more...
MS Project Server 2003 Introduction Part 1 ...ject Server 2003, its architecture, and the configuration planning process.
Learn To:
Identify features of Microsoft Office Project Server 2003.
Match the software components of Microsoft Office Project Server 2003 with their descriptions.
Identify the software requirements for running Microsoft Office Project Server 2003.
Identify client-tier options in an EPM Solution. more...
Project Management Techniques The Project Management Techniques WBT is the second course in the Project Management curriculum. This course familiarizes the audience with the management techniques that are essential for the successful completion of any project. The course discusses project management techniques, such as time management, cost management, risk management, and people management.
Describe the activity definition, more...
Implementing Networks ...aintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support the network. You can maintain network applications and data by performing regular backups and virus protection, and by upgrading applications. The course also describes how to troubleshoot more...