Online Play eLearning Training

Poetry For Profit and Play This course is designed to help the inexperienced poet write for profit or pleasure. more...

Face to Face Communications : Face to Face Role Play Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the more...

Role Play Preparation Skills The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through more...

Role Play Delivery The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through more...

SkillVantage Manager - Web Admin.and Reporting (how to use SVM, not the SVM software) This course teaches training Administrators the skills and knowledge necessary to setup, access, track, and manage corporate training resources using Web SVM Administrator 2.4.2. Students will learn the key tasks and procedures in the areas of system setup, training resource setup, user management and configuration, and reporting. Students will also get a brief introduction to learning management more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

The Customer Service Agent in Action ... suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs more...

The Customer Support Specialist CSS ...pecialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and more...

The Support Center Service This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine more...

Organizational Scope of Critical Thinking In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid more...

Building Relationships to Get Results You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a more...

Teamwork and Results Without Authority ...ing a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without more...

Getting Results through Communication When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various more...

Cross-cultural Communications Simulation You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto, more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Supply Chain Management ...tion? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate.This course explores many aspects of the organization-supplier more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. more...

Rightful Termination ...ve the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of hiring and managing performance. Therefore, you will learn how to prevent this unpleasant task by interviewing effectively, and by using progressive discipline. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass more...

Advanced Features of Director 8 0 The Working with Advanced Features of Director 8 WBT is meant for end users and describes the various advanced features Director 8, and how to use them to create movies. Additionally, the course describes how to integrate a Flash movie with a Director movie, play movies on the Internet, and package movies for distribution. End users who are familiar with the Windows Graphical User Interface and more...

Win2000 Professional Managing Hardware Devices ... to the procedure for installing and configuring Plug and Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure DVD and CD-ROM devices and removable media, such as tape devices. You will become acquainted with various input-output devices and with the configuration and troubleshooting of more...

Win2000 Server Managing Hardware Devices Drivers ... to the procedure for installing and configuring Plug and Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure DVD and CD-ROM devices and removable media, such as tape devices. You will become acquainted with various input-output devices and with the configuration and troubleshooting of more...

Microsoft Small Business Server 2000 Administration To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses more...

OS 390 MVS ESA Fundamentals of VSAM Part II ...xisting ESDS or KSDS. It describes the role that catalogs play in maintaining and accessing VSAM datasets. It reviews the basic concepts of a catalog and shows how catalogs are used to locate and access a VSAM dataset. The course discusses master catalogs and user catalogs their uses, similarities and differences, examines the system datasets that are used to support the catalog facility and more...

OS 390 C Programming ...x can be used. The course explains the role that catalogs play in maintaining and accessing VSAM datasets and reviews the basic concepts of a catalog. It also shows how catalogs are used to locate and access a VSAM dataset. It discusses master catalogs and user catalogs - their uses, similarities, and differences. The course examines the system datasets that are used to support the catalog more...

WordPerfect Office 11 - Presentations 11 The WordPerfect Office 11 - Presentations 11 course introduces the capabilities of Presentations to create slide shows. The course teaches how to create presentations and to insert text, shapes, graphics, Clipart, and charts. Slide show effects, such as slide transitions, are also taught. Finally, the learner is taught how to edit and play slide shows, as well as how to print presentations. more...

Win2000 Professional for End-Users Basic Getting Started ...e components. This course details how to work with Paint, play a video clip, play a music CD, and play sound. It includes topics on opening, editing, modifying, and formatting text using WordPad. In addition, this course explains how to save, print, close, maximize, and minimize a file by using WordPad. It also describes how to use the Windows 2000 Help option. This course is designed to teach more...

Instant Text and Unified Messaging in Outlook 2007 You can secure your e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook 2007 provides you with a comprehensive messaging approach, including more...

MusicMatch Jukebox 8 2 This course will introduce the Musicmatch software and its features and benefits. The course will describe the basic functionality of the software. It will also cover the steps of how to copy tracks from an audio CD, download music tracks from the Internet, and launch the online radio. The other processes that will be covered include burning a disc, transferring music to a portable device, and more...

CIW Enterprise Specialist Part 5: CMP, EJB Transactions, and Security This is the final course in a five part series that introduces the learner to CMP EJB Transactions and EJB Security. The course covers an introduction to CMP and discusses how the container performs data manipulation. The learner is introduced to the benefits and drawbacks of CMP and learns how to implement an entity bean that uses CMP. It also covers transactions defining them and their more...

Database Technologies Part 1: Relational Database Fundamentals The first of a two-part series this course will introduce the learner to the fundamentals of relational databases and relational database design including an in-depth look at data modeling and data design. This course will also cover the evolution of data access and the role that databases and associated enabling technologies play in today's corporate environments. Students should leave this more...