Online Point eLearning Training

Career Assessment Profile A Trump U Course- Do you know what you are best suited to do? So much of our success depends on matching what we do with what we do best. The Career Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course  more...

Phone Skills : Handling Angry Callers In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication  more...

Presentation Skills : Preparation ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your energies on what you're trying to achieve and what your audience wants to hear. It will show you  more...

Presentation Skills : Writing your Presentation ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation, from the vital opening words all the way through to the high impact close. And it will give  more...

Presentation Skills : Visual Aids ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that bring your presentation to life and make your message memorable. And it will give you practical  more...

Presentation Skills : Your Delivery ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way you sound to best effect. And it will help you prepare effective notes that steer your presentation  more...

Presentation Skills : Handling Questions ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling those tricky question sessions. It will help you to prepare effectively and to respond to each  more...

Writing Skills : Introduction to Clear Layout Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating documents that are attractive, to-the-point and easy to read. Whether you're  more...

Face to Face Communications : Making your Point Positively Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on  more...

Role Play Preparation Skills ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through the preparation phase of the presentation, focusing specifically on gathering information, choosing  more...

Role Play Delivery ...iness, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through 5 key points in your presentation, including the opener, the close, the question and answer  more...

Caring For Your Customers ...customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course  more...

Linux Red Hat Advanced System Administration Part 4: Network Management and Services The fourth course in the Linux Red Hat Advanced System Administration series covers Network Management and Services. It examines a number of networking technologies such as DNS, NFS and DHCP before explaining PPP configuration. Finally, this course provides information about installing and configuring network services such as HTTP, FTP, Samba and Printing.  more...

Windmaster Case Study 5: Identifying Strategic Options Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course takes you onto the second stage of strategic  more...

Building Cisco Remote Access Networks - Part 1 This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the  more...

Cisco Internetwork Design Part 4: WAN Design The fourth course in the Cisco Internetwork Design series covers basic WAN design issues as well as how to optimize core WAN availability and performance. It also covers WAN backbone routing protocol choices. It also provides an overview of leased lines and serial line encapsulation. It provides a general overview of Frame Relay networks as well as router interaction, NBMA and subinterfaces in  more...

Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation  more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments In this course, you will learn how to use Administrative Template settings and the Software Installation extension of the Group Policy console to manage user accounts and computer settings and deploy software. First, the course introduces user environment management, Administrative Template settings, and group policy loopback. You will learn how to manage user environments using group policy  more...

Call Center Telephone Sales ...point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money  more...

Advanced Project Management Project Estimating Techniques ... teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Project managers who are responsible for managing  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Emotional Intelligence at Work What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Collecting and Summarizing Data ...line of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your  more...

ANSI C Programming Data Representation To describe how ANSI C programs use memory to store data and how to write portable C programs Programmers and software developers new to ANSI C  more...

OS 390 MVS JCL Intermediate ... that can be brought into a job stream at the appropriate point to perform a particular function, and demonstrates how to modify operands on procedure EXEC statements at the time of invoking a procedure. The course then extends the skills developed previously by discussing how to add, override or nullify operands on procedure DD statements. Students will also learn how to analyze the effective  more...

OS 390 COBOL ...hree important databases and transaction systems from the point of view of the COBOL programmer. These are the CICS online transaction processing system, the DB2 relational database, and the IMS/DB hierarchical database management system. The course covers the essential topics related to embedded appropriate subsystem-specific commands in COBOL to accomplish the desired result. The CICS unit  more...

Wireless LAN Infrastructure Devices This module covers the different categories of wireless network infrastructure equipment and some of the variations within each category.  more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,  more...

Security administration in Check Point Enforcing a Security Policy To identify the objects that are used to define a security policy and to be able to create a security policy using Smart Dashboard system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments  more...

Security administration in Check Point Logging and SmartView Tracker To identify the components of SmartView Tracker and the data it can access and to be able to use that data to block intruders system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments  more...

Security administration in Check Point User Authentication To be able to create and administer users and user authentication schemes system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments  more...

Security administration in Check Point Network Address Translation and Administration To identify the reasons why network address translation (NAT) is used, differentiate between the types of NAT, and improve the performance of VPN-1/Firewall-1 through administrative tasks system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments  more...

Getting Started with Wireless Networking To explain network concepts and components and to demonstrate the installation and configuration of a wireless PC card, wireless mini PCI card, and access point End users; anyone interested in setting up a wireless network for a home or small business  more...

Networking Basics This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and  more...

WAN Physical Layer Protocols This WestNet e-Learning module looks at the most widely used choices for connecting networks in a point-to-point fashion.  more...

WAN Data Link Layer Protocols This WestNet e-Learning module covers the protocols used to move information across point-to-point networks. These protocols are associated with the Data Link Layer of the Open Systems Interconnection (OSI) model.  more...

How Wide Area Networks Work This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored.  more...

Using Internetworking Devices to Design Networks This WestNet e-Learning module examines internetworking devices as they work together in networks and explains widely used approaches to common networking problems.  more...

Point-to-Point Telecommunications Protocols In this WestNet e-Learning module, we describe each point-to-point transmission service available from telecommunications providers. These services are essential for creating private voice networks or wide area data networks.  more...

WANs This WestNet e-Learning module introduces the technologies used to connect two or more local area networks (LANs) over an extended distance. We will also introduce the two main classes of technologies used for wide area network (WAN) connectivity: point-to-point services and switched services.  more...

Cisco DESGN 2 0 Wireless Networking To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification  more...

Cisco ONT 1 0 Wireless Implementations To recognize how to configure wireless security and basic wireless management Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network designers  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service  more...

Cisco BCMSN 3 0 Configuring and Implementing WLANs To explain how to use Cisco Systems utilities to configure the Cisco WLAN client, distinguish between autonomous and lightweight WLAN implementations, and explain how to configure autonomous and lightweight Cisco WLAN solutions. Network administrators, network engineers, network managers, systems managers, or network designers.  more...

Cisco BSCI 3 0 Tuning OSPF Configurations To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments  more...

Oracle Database 10g New Features in Security and Software Maintenance To use the new security and software upgrade features in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g  more...

Restoring SQL Server 2000 Databases To describe the process involved in restoring SQL Server databases Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

Electrical Electronics Introduction to Electronics This course will cover introduction to electronics, codes, symbols, and standard values, energy conversion devices, basic circuits, electronic applications, electronic test equipment, and safety considerations for equipment testing. This series is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance.  more...

Mold Awareness ...cilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing  more...

WAN Technologies This module reviews WAN technologies commonly found in small to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 identifies the characteristics of High-Level Data Link Control Protocol (HDLC) Point-to-Point Protocol (PPP) Integrated Services Digital Network (ISDN) frame relay xDSL Asynchronous Transfer Mode (ATM) and SONET. Lesson 3 discussed modem  more...

Point to Point Serial Connections This module is an overview of several WAN technologies and how they are utilized in small- to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 begins by reviewing serial connections and the High-Level Data Link Control Protocol (HDLC). This lesson then discusses Point-to-Point Protocol (PPP) an alternative that is replacing many HDLC serial  more...

Microsoft FrontPage 2003 Expert User This course covers higher-level skills of working with FrontPage including web components and style sheets advanced forms and data driven pages and non-HTML technologies and Share Point Services.  more...

CompTIA A+ 2003 Hardware Part 3 - Printers, Networks, and Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught.  more...

Building Cisco Remote Access Networks - Part 1 This is the first course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the  more...

Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation  more...

Network+ Part 1: Media and Topologies The is the first course in a three part series on the Network+ curriculum which begins with an introduction to networking. It covers network topologies and transmission media and standards. It also covers Connectivity devices, for both network and remote access.  more...

Network+ Part 2: Protocols and Standards The is the second course in a three part series on the Network+ curriculum that begins with the OSI model. It also covers network and application protocols and associated standards. It also introduces network services in particular, network addressing and resolution, WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities.  more...

CompTia Security+ Part 2: Communication Security This course introduces the learner to communication security. Remote Access technologies including VPN, RADIUS, TACAS+, L2TP, and SSH are covered. The course then moves onto Web, e-mail, and instant messaging vulnerabilities such as Spam, hoaxes, and packet sniffing. Directory and file transfer technologies are covered. Finally, the learner is stepped through wireless considerations such as WEP  more...

Microsoft Visual Studio.NET Technology Overview: Part 2 - Visual Studio.NET Components This is the second course in a two part series that covers each of the major Visual Studio.NET Components in detail. The new features of C++ are covered and C# is discussed both in terms of its evolutionary relationship to C++ and its most significant features. Visual Basic.NET is covered from the point of view of its object-oriented programming features and modernized language features. Its  more...

Value Chain Management: Managing a Value Chain Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products services and information and raw materials to the final point of consumption. It covers methods of winning cost  more...

IBM Implementing Wireless LANs Part 3 - Security ...point (AP) security. You will learn how to implement WEP and some of the limitations of this technology and about methods of increasing WEP security using technologies such as Multiple keys disabling broadcasts and key hashing. You will also learn about EAP and its improvements over WEP including RADIUS authentication and session keys. You will learn how to enable security on a Cisco Aironet  more...

Networking Technologies Series: TCP/IP Concepts and Architecture This course is the first in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). In this course participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP wide area point-to-point protocols LAN technologies packet networks and IP addressing.  more...

Business Intelligence ... explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section.  more...