Online Point eLearning

Windows XP Advanced ...tings Startup And Recovery Settings Selecting A Restore Point Creating A Restore Point Scheduling A Task Adding A Scheduled Task Conclusion Lesson 4: Computer Maintenance Introduction Lesson Objectives Working With System Information Local Disk Drive Tools Check Disk Disk Defragmenter Disk Cleanup Cleaning Up Unnecessary Files Administrative Tools Using Task Manager  more...

ICND2 1 0 VPN and Point-to-Point WAN Connections ICND2 1.0: VPN and Point-to-Point WAN Connections Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how a VPN operates and is secured, and establish point-to-point WAN connections  more...

Word 2002 Basic ... A Previously Saved Document Repositioning The Insertion Point The End Key The Home Key Using Ctrl Key Combinations Moving Cursor To End Of Document Moving Insertion Point To Start Of Document The Page Up And Page Down Keys Moving Insertion Point To Next Page Moving Insertion Point To Previous Page Other Shortcuts The Go To Command Inserting Text Replacing Text The Overtype  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma Hypothesis Testing Concepts and Tests for Means in Six Sigma ASQ Six Sigma Black Belt (SSBB) In the Analyze phase of the DMAIC methodology, Six Sigma teams analyze the underlying causes of issues that need to be addressed for the successful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their  more...

Modeling and Analyzing Processes in Six Sigma ...rocedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC analysis to identify process input and output variables, and explores how cause-and-effect diagrams and relational matrices are used to establish relationships between problems and potential causes. This course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and  more...

Using Basic Control Charts in Six Sigma ...ings from the control charts may be used as the beginning point for a new improvement initiative.This course deals primarily with basic control chart concepts and how they are created and analyzed in Six Sigma. It teaches methods of creating and analyzing key variable and attribute control charts. The course also identifies the control charts to use in specific situations and the various steps  more...

Estimating Activity Resources and Durations ...logous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK Guide certification exam. This course is aligned with the PMBOK  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...ntity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The good news is that PRINCE2 can be tailored to suit any project environment you might work in. PRINCE2 is a flexible framework that can be tailored to any type or  more...

Understanding the Risks of Using Internet Media Electronic Communications ...r tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be  more...

Business Grammar Parts of Speech ...here you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course defines the functions of the eight parts of  more...

Business Writing Editing and Proofreading ...ssage only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and your organization. Taking the time to edit and  more...

Introduction to Incident Management ... No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume and  more...

Mold Awareness ...cilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Negotiation Essentials What is Negotiation ...t is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others, and  more...

Professional Selling in the Knowledge Economy ... economy. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of power in the Knowledge Economy. "Professional Sales in the Knowledge Economy" will reacquaint you with the timeless principles of success, introduce you to the new laws driving the knowledge economy, and introduce  more...

Introduction to Problem Management ...lysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the  more...

Using Type and Symbols in Illustrator CS3 ...usiness needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an existing path in your illustration. This course will familiarize you with methods for editing, aligning, formatting, distorting, and flowing type in your illustration to achieve the styles and layout you desire. By introducing the Symbols panel and Symbolism tools, this  more...

Introduction to the Service Desk ...nal and external customers. Service Desks are an integral point of contact in organizations for addressing IT service-related issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the  more...

Business Performance and Financial Measures in Six Sigma ...ese measures reveal the current state of the business and point to gains achievable through Six Sigma. This course explores how businesses use balanced scorecard and key performance indicators (KPIs) to find their critical success factors and use them to measure progress toward organizational goals. It also explores the varied and sometimes unexpected effects of customer loyalty on business  more...

Cisco CVOICE 8 0 QoS Mechanisms ...rent ways, such as using the differentiated services code point (DSCP) in IP packets or source and destination addresses. The network uses the QoS specification of each packet to classify, shape, and police traffic and to perform intelligent queuing. This course focuses on the DiffServ model and explains the mechanisms that are used to implement DiffServ. The Modular quality of service (QoS)  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...es & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly  more...

Operations Supply Chain Management ...ace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...back Table, you can recover a set of tables to a specific point in time without having to perform traditional point-in-time recovery operations. This course explains how to use the Data Recovery Advisor and how to set up Automatic Diagnostic Repository, how to use the Support Workbench, run health checks, as well as detect and repair database corruption within the Oracle Database 11g  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks Oracle Database 11g R2: Performing Restore & Recovery Tasks Oracle As a database administrator it is very important to understand how to restore and recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN Oracle Database 11g R2: Using, Monitoring & Tuning RMAN Oracle Reconstructing the contents of all or part of a database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an  more...

Cisco IINS 1 0 Perimeter Security ...routers at the network perimeter are an important initial point of network security. This course explains how to use the CLI to configure routers on the network perimeter with Cisco IOS Software security features, including securing the physical installation of and administrative access to Cisco routers based on different network requirements. It explores the features and uses of SDM, and how  more...

The Balance Sheet ... a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies,  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...neers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the security  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...ctivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing information is an essential skill for any network engineer  more...

Cisco Route 1 0 The OSPF Routing Protocol ...ays special attention to different network types, such as point-to-point and broadcast networks, and that the OSPF default settings do not always work properly with some network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing protocols, the OSPF hierarchical structure, link-state adjacencies, and  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...ork (MPLS VPN), and physical Frame Relay, as well as multipoint and point-to-point Frame Relay subinterfaces. Load balancing across multiple links is a valuable option for efficient bandwidth utilization. This course reviews the benefits of EIGRP and discusses the key capabilities that distinguish EIGRP from other routing protocols. The implementation plan is covered as the first step in  more...

The Importance of Diversity and the Changing Workplace ...up have the ability to understand things from a different point of view? Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides the structure for operation of the business and often defines the culture, but it's the individuals interacting within the organization who carry out the  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Using Progressive Discipline to Correct Problem Performance ... the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...nications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between H.323 terminals on the LAN and other ITU-T terminals on the network. H.323 gateways can also communicate with other H.323 gateways. Gateways enable H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...t's no longer possible to contain the intrusions at a few points in the network. Intrusion prevention is required throughout the entire network to detect and stop an attack at every ingress and egress point in the network. The most scalable and cost-effective way to accomplish this is by integrating intrusion prevention systems (IPSs) into the access points of the network. This course provides  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks ...ty requirements. Access to switches is a convenient entry point for attackers who are intent on illegally gaining access to a corporate network. With access to a switch, an attacker can set up rogue access points and protocol analyzers, and launch all types of attacks from within the network. Attackers can even spoof the MAC and IP addresses of critical servers to do a great deal of damage.  more...

Cisco IUWNE 1 0 Wireless Fundamentals Cisco IUWNE 1.0: Wireless Fundamentals Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Wireless network deployment has exploded in recent years. The use of wireless devices went quickly from early adoption in sites where cabling was difficult or impossible, to widespread use in home networks. The change  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...size of a wireless network, the number of deployed access points (APs) can run from a single AP to thousands on a single campus. As WLANs get bigger and the number of devices grows, management can go from cumbersome to nearly impossible. Cisco's Unified Wireless Network architecture provides a means to centralize configuration of APs. Service Set Identifier (SSID) configuration, power level,  more...

Cisco IUWNE 1 0 Access Point Management ...Point Management Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network  more...

SQL Server 2008 Backups Restores and Database Snapshots ...sure the recovery of data, including a full recovery or a point-in-time recovery. SQL Server 2008 also offers database snapshots, which can be used to revert a database to a specific point when the snapshot was taken. This helps to store historical data and provides protection against administrative errors. This course demonstrates how to perform backup and recovery operations, as well as how  more...

Oracle Database 11g Using AWR Defining Problems Oracle Database 11g: Using AWR & Defining Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

Basic Presentation Skills Creating a Presentation ...tion is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction,  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks ...ed of these links can be increased, but only to a certain point. Etherchannel is a technology that allows you to circumvent this issue by creating logical links made up of several physical links. This course explains how to implement VLANs in a network campus. It includes the process on how to create a VLAN implementation plan, implement that plan, and then verify the operation of the VLANs and  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! ...edge so that it shows in one`s experience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this endeavor. The student will have some new choices that appear, and then will choose from the gentle nudging of their spirit selves or the predictable behavior of the ego. Recognizing the  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

Certificate in Web Content Creation (Master Classes) ... new content, exploring information architecture from the point of view of a creator. You?ll see how to produce text that fits snugly into a content management system. Then you?ll write web content in half a dozen major genres, to put to work what you have learned, and to develop a portfolio of web samples for your job hunt, or career change. These are Master Classes, like those in music. I?m  more...

Writing Web Content (Master Class)-Self Directed ...aging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will  more...

5 Steps to Effective Persuasive Business Communication ...target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it  more...

Communicate With Confidence This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. Don?t know where to put that apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain  more...

Learn How To Write Effective Persuasive Written Communication ...target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it  more...

Introduction to ISO 9001:2000 ...address these requirements. We will take you through each point of the ISO 9001:2000 Standard, clarify what it means, how it fits into your organization and how it will affect your job. The Standard is clearly and simply explained. The course is packed with practical ideas that you will be able to put right to work in your organization. Interactive exercises familiarize you with the standard.  more...

Career Assessment Profile ...line assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12  more...

5S TRAINING ...senior manufacturing consultant and trainer with Learning Point, Inc. He brings over twenty years of progressive manufacturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of  more...

Cisco CCNA WAN Protocols HDLC, PPP ...Point-to-Point Protocol, SDLC, HDLC and DDR supported topologies. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the various WAN services, such as Frame Relay, ISDN, and X.25. It explains the connection parameters provided by a service provider in the  more...

Cisco CCNA Configuring Frame Relay and ISDN ...advantages is discussed. The two types of sub-interfaces, point-to-point and multipoint are examined. You will also learn the commands required for configuring Frame Relay, how you can configure static routes for enabling Frame Relay or configure a router to create dynamic Frame Relay maps by using LMI. This unit explains the features and advantages of ISDN, introduces the devices used in an  more...

Professional Writing Skills at a Glance ...: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize your minuses. A unique activity of this program includes analyzing types of writing for various readers according to their personality types: boxes, triangles, circles, and squiggles. You?ll also learn the  more...

QPRT Suicide Risk Assessment and Training ...for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team. Managers will discover how to promote the support organization to customers and management. They will learn the framework for a world-class  more...

Adobe PhotoShop CS to CS2 Upgrade ...he best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and more. Your expert-led training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of  more...

Adobe Photoshop CS3: Advanced ...rs, edit images in perspective via the improved Vanishing Point Filter, and discover dozens of tips, tricks and time-saving workarounds to help you improve your creative workflow. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS3: Advanced Ranging from casual  more...

Advanced Certificate in Technical Writing ...o modify. Student engages in course of study. Phase 2 Mid-point conference with CA via email or voice conference. Student presents written progress report. Completion date and administrative activities reviewed and acted upon. Phase 3 Completion of program. Student presents final written report on complete course of study to CA. Final Portfolio or project based work submitted for review and  more...

Doing Business in China ... used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to  more...

Learn How to Write Persuasive Web-Based Text ...target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive  more...

Teams That Work ...ter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Teams That Work This complete course will  more...

Sexual Harassment in the Workplace Series ... world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment  more...

Doing Business in India ... used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to  more...

Writing Web Content (Master Class) ...aging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will  more...

Financial Management in Organizations Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year.  more...

Leadership & Strategic Planning When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference.  more...

Mastering Presentation Skills for the Workplace ...presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message content.You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Mastering Presentation Skills for the Workplace Public speaking is a frightening task to  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Managing as Project Champion ...from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the technical skills associated with project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those involved in an important  more...

Check Point NGX VPN Configuration and Disaster Recovery To recognize how VPNs are deployed, configure a VPN between networks, and back up and restore Check Point NGX  more...

Check Point NGX Authentication and LDAP User Management To determine and configure authentication schemes, integrate LDAP with Check Point NGX and SmartDirectory with Microsoft Active Directory  more...

Check Point NGX SmartDefense and Content Security To recognize attack types and defend a network using SmartDefense, and use content security and URL screening to protect a network from potential attacks  more...

Check Point NGX Network Address Translation and Traffic Monitoring To secure a network using Network Address Translation and use SmartView Monitor, SmartView Tracker, and Eventia Reporter to monitor traffic, block attacks, and generate traffic audit reports  more...

Check Point NGX Security Policies To recognize basic security policy components and their functions, rule types and rule bases, and use SmartDashboard to create a basic security policy  more...

Check Point NGX Architecture Operation and Installation To recognize the components and operation of the Check Point NGX three-tiered architecture, to recognize how it is used to secure a network, and to perform stand-alone and distributed installations  more...

Illustrator 9 ...als Masks Opacity Masks Drawing Paths Bezier Paths Anchor Points Pencil Tool Editing Paths Adding & Deleting Anchor Points Reshape Tool Smooth & Erase Tool Scissors Tool & Knife Tool Joining Paths Color Color Palette/Liaries Swatches Palette Transparency Palette Eyedropper Tool Paint Bucket Tool Fills & Strokes Applying a Fill Gradient Fills Gradient Mesh Tool Pattern Fills Stroke Palette  more...

PageMaker 6 5 Advanced ... Scaling Crop/Rotate/Skew/Reflect Magic Stretch Reference Point Option Mixing Graphics with Text Paragraph Rules Regular Text Wraps Irregular Text Wraps Inline Graphics Modifying Inline Graphics Longer Documents Document Set-Up Moving in Longer Documents Flowing Text Merging/Replacing Text Adding and Deleting pages Rearranging Pages Changing Document Set Up Master Pages Master Page Text Wrap  more...

FreeHand MX ...ome About the Tutorials The Workspace Working with Panels Pointer Subselect Page Lasso Output Area Eyedropper Pen Bezigon Text Line Arc Spiral Pencil Variable Stroke Pen Calligraphic Pen Ellipse Rectangle Polygon Scale Tools II Rotate Reflect Skew Freeform Roughen Bend Eraser Knife Perspective 3D Rotation Fisheye Lense Extrude Smudge Shadow Trace Blend Mirror Graphic Hose Chart Action Connector  more...

Oracle Database 11g Using RMAN for Recovery To identify ways to use RMAN to ensure that data is not lost in Oracle Database 11g, by performing complete and incomplete recoveries as well as disaster recoveries, by cloning databases, and by restoring a tablespace to a particular point in time.  more...

The Mechanics of Communicating Effectively ...t to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good listening involves more than just hearing what is being said. To be an  more...

Handling Conflict ...natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Call Center Telephone Sales ...point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money  more...

Consulting Skills Serving as an Internal Consultant ...In this simulation, you are a Quality Assurance analyst appointed to serve as an internal consultant to design a software program that will increase the efficiency of your department. Now, you are at the halfway point of your six-month project, and you are slightly behind schedule. You are meeting with Tracy Carradine and Paul Jackson. They are concerned about your deadline, and Paul is  more...

Visual InterDev 6 0 Implementing Server Technologies C ourse Overview This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...entify the procedure for creating a software distribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for  more...

Microsoft FrontPage 2003 Expert User ...nd data driven pages, and non-HTML technologies and Share Point Services. Learn To: Create a table of contents for a Web page. Insert a photo gallery into a Web page. Identify features of advanced controls that can be inserted in a Web page. Identify features of the Form Page Wizard. Customize a text box in a form. Customize an option button in a form. Identify  more...

SAP R 3 3 0 ...log with the system. Understand dialog messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the  more...

Networking Technologies Series TCP IP Concepts Architecture ...ics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify TCP/IP services. Examine the TCP/IP architecture. Identify how Internet Protocol (IP) runs over various lower-layer technologies. Identify the principles followed for IP addressing. C ontent Emphasis  more...

SAP R 3 Working with v3 0 ... with the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the  more...

Business Intelligence ... explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section.  more...

Working with SAP R 3 v4 x ...ogue with the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

Building Cisco Remote Access Networks Part 1 ...ntify modem modulation standards. Identify features of Point-to-Point Protocol (PPP). Identify commands used to enable Point-to-Point Protocol (PPP). Identify async interface commands for addressing on an asynchronous interface. Audience: This curriculum is designed for network administrators who are responsible for implementing and troubleshooting WAN and remote access  more...

Building Cisco Remote Access Networks - Part 2 ... configuring the customer premises equipment (CPE) as the Point-to-Point Protocol over Ethernet (PPPoE) client. Identify commands for configuring addressing translations using Port Address Translation (PAT) for a Point-to-Point Protocol over Ethernet (PPPoE) client. Identify tasks for configuring a Point-to-Point Protocol over ATM (PPPoA) Digital Subscriber Line (DSL) connection.  more...

Process and Function Modeling ...n: 1 - 2 Hour(s) Identify the purpose of a decision point. Identify the critical concepts associated with decision points and conditional flows. Identify the decision points, given the business requirements. Identify the critical concepts of external interfaces. Identify when an external interface should be modeled as an organization unit. Identify when an external interface  more...

Site Server 3 0 Implementation - Part 1 ... Identify the user specifications in which a Staging/End-Point configuration is required. Identify the user specifications in which a multi-stage and deploy configuration is required. Match the project types with their functions. Perform the steps to configure a project. Match the methods of scheduling and securing projects with their descriptions. Identify the purpose of routes when  more...

Cisco Networking Technologies Introduction Part 3 ...ink Control (HDLC). Identify functions and features of Point-to-Point Protocol (PPP). Identify characteristics of digital subscriber line (DSL) technology. Identify digital subscriber line (DSL) standards. Identify characteristics of Frame Relay. Identify characteristics of Asynchronous Transfer Mode (ATM). Identify capabilities of Synchronous Optical Network (SONET), also  more...

Interconnecting Cisco Networking Devices Part 3 ...ing. Identify features of ISDN functions and reference points. Audience: The target audience consists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and  more...

Building Cisco Multilayer Switched Networks Part 3 This course covers module and router redundancy, as well as AVVID services and applications. Beginning with RPR and HSRP, the course then looks at configuring IP multicasting and IP telephony, as well as implementing QoS solutions. Learn To: Identify features of hardware redundancy. Identify features of redundant supervisor engines. Identify guidelines for configuring Route  more...

Building Cisco Multilayer Switched Networks Part 4 This course covers network optimization and securing multilayer switched networks (MSNs). It then examines Metro Ethernet connectivity and tunneling, as well as EoMPLS encapsulation. Learn To: Identify techniques for enhancing network performance. Identify guidelines for configuring Switched Port Analyzer (SPAN) and Virtual Switched Port Analyzer (VSPAN). Identify guidelines  more...

Building Scalable Cisco Internetworks Part 2 ...ario. Identify key aspects of adjacency behavior for a point-to-point network link. Identify key aspects of adjacency behavior for a broadcast network link. Identify key aspects of adjacency behavior for a nonbroadcast multiaccess (NBMA) network link. Distinguish between common Open Shortest Path First (OSPF) configurations for Frame Relay. Identify the meaning of the output of  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...entify the procedure for creating a software distribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...plication properties that can be set up within the single-point application object. Identify the benefits of centralized application maintenance control. Identify the features of push software distribution and pull software distribution to workstations. Identify the functionality provided by the Application Launcher snap-in. Identify the attributes of the executable file for the Application  more...

Red Hat Linux Part 2 Advanced Topics for Users Course Overview The second course in this Linux Essentials series provides more detailed information about working within the Linux shell environment. This includes customizing the Shell environment and shell functionality. It also covers standard input, output, and file compression. The course examines data backup processes and procedures. The learner will also learn how to control processes  more...

SCO SVR 5 --Part 2 Network Administration ...ms managers in serial communications. Create an outgoing Point-to-Point Protocol (PPP) connection. Create an incoming Point-to-Point Protocol (PPP) connection. Configure a Dynamic Host Control Protocol (DHCP) server. Identify the features of the DNS Manager. Identify the features of routing in UnixWare 7. Identify the methods for configuring routes in UnixWare 7. Configure the NetWare  more...

IBM AIX--Part 2 Network Administration ...Line Interface Protocol (SLIP). Identify the features of Point-to-Point Protocol (PPP). Identify the features of Unix-to-Unix Communications Protocol (UUCP). Identify the features of File Transfer Protocol (FTP). Identify the Basic Network Utilities (BNU) options. Identify the features of Dynamic Host Configuration Protocol (DHCP). Identify the procedure for configuring a Dynamic Host  more...

Windows XP Prof Advanced User This course builds on the learner's existing knowledge of the Windows XP operating system by teaching the more skilled facets of XP's functionality and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...disk drive in Windows XP Professional. o Create a mount point in Windows XP Professional. o Create a mount point in Windows XP Professional. o Identify functions of the Disk Defragmenter tool in Windows XP Professional. o Identify functions of the Disk Defragmenter tool in Windows XP Professional. o Identify defragmenting options available in Windows XP Professional when using the  more...

A 2003 Part 3 Printers Networks Protocols ...tocol. To identify features of point-to-point and broadcast infrared transmission. To match antenna types with their features. To identify functions of a wireless access point (AP). Audience This is an entry-level audience that want to pass the A+ Core Hardware (2003) Examination or that have a strong interest  more...

Windows 2000 Implementing Security Part 5 ... • Identify features of Microsoft Point-to-Point Encryption (MPPE) and Internet Protocol Security (IPSec) encryption protocols. • Identify the components of a remote access policy. • Identify considerations for evaluating a remote access policy. • Create a remote access policy.  more...

Security Part 2 Communication Security ...(VPN). To identify features of Point to Point Protocol (PPP) and Point to Point Tunneling Protocol (PPTP). To identify features of Instant Messaging (IM). To identify vulnerabilities of Instant Messaging (IM). To identify features of directory services. To  more...

Security Part 3 Infrastructure Security ... Identify security vulnerabilities of a wireless access point (AP). Identify security vulnerabilities of a modem. Identify security vulnerabilities of a Remote Access Service (RAS). Identify security vulnerabilities of a telecom/private branch exchange (PBX) system. Identify security vulnerabilities  more...

Economics Basic Concepts in Microeconomics ...nal rate of substitution. Show the point of maximum utility. Simulation Overview: In this simulation, you will meet with Jack Sullivan, the Production Manager, and Janet Porter, the Operations Manager for Icon. You are an experienced market analyst with Icon International. Icon is about to review the pricing of their own brand  more...

Implementing Wireless LANs Curriculum ...ristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. It also examines the important area of access point (AP) security and provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. This curriculum consists of four  more...

Implementing Wireless LANs Part 2 Components Configuration ...ristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless AP characteristics and goes through the  more...

Implementing Wireless LANs Part 3 Security ...point (AP) security. You will learn how to implement WEP and some of the limitations of this technology and about methods of increasing WEP security using technologies such as Multiple keys, disabling broadcasts and key hashing. You will also learn about EAP and its improvements over WEP including RADIUS authentication and session keys. You will learn how to enable security on a Cisco Aironet  more...

Value Chain Management Managing a Value Chain ... services and information, and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value proposition, ways of maximizing collaboration within the value chain, competitive management of demand and channels, and competitive management of distribution and operations. Learn To Apply ways to gain cost  more...

Advanced Project Mgmt Project Estimating Techniques ... teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Learn To Given a  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ...r to support clients using the NetBEUI Protocol. Install Point To Point Tunneling Protocol on a RAS server. Configure the RAS server to enable PPTP filtering. Manage dialing RAS permissions. Configure the RAS server for callback security. Configure the RAS Server for encryption. Sequence the steps for authenticating a remote user of the RAS server by using the security host. Unit 3:  more...

Java Concepts ... integer data types. Identify features of the floating-point data types. Identify features of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options:  more...

Java Concepts ... integer data types. Identify features of the floating-point data types. Identify features of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options:  more...

Network Part 1 Media Topologies ... WAN based on geographical size. o Identify features of point-to-point and multipoint connections. o Identify features of the physical bus topology. o Identify features of the physical ring topology. o Identify features of the physical star topology. o Identify features of mesh topology. o Identify features of the physical cellular topology. o Identify specifications supported by  more...

CCNT Local Area Networks v6 0 Part 2 ...ures of radio transmission media. Identify features of point-to-point and broadcast infrared transmission. Identify features of terrestrial microwave transmission. Identify features of satellite microwave transmission. Identify considerations for selecting the wireless medium that best suits a specific scenario. Unit 2: LAN Components (2 - 3 hours) Identify features of  more...

The Reasons Why Diversity Matters ...l the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women  more...

Advanced Project Management - Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude  more...

Crisp Composition ... plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your  more...

The Clean Water Act and Day to Day Ops ...t prohibits anybody from discharging pollutants through a point source into the water of the United States unless they have an NPDES permit. This course also provides basic information about the NPDES Permit Program, guidelines for permit writers, and the most updated EPA regulations regarding the NPDES Program. In addition, this course also covers water quality standards, TMDL Programs, and  more...

HACCP Food Safety Course ... is called HACCP for Hazard Analysis and Critical Control Point. HACCP is a system comprised of 7 principles that are to be applied to a written food safety program focusing on the food in your operation. This course aims to teach you the importance and use of all 7 principles in order to make you a safer, more effective food service employee. Learning Objectives: By the time you finish  more...

Cashier Service Basics This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer. Includes examples from the following retail sectors:  more...