Online Policies eLearning

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Affirmative Action and the EEO HRCI PHR ...hat they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important discrimination cases on employment  more...

Employment Management HRCI PHR ...hat they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer protection. In addition, you'll  more...

Offers Contracts and Exit from the Organization HRCI PHR Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...

Employment Relations HRCI PHR ...hat they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation,  more...

Sexual Harassment at Work HRCI PHR ...hat they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important elements of  more...

Non-Unionized Workplaces HRCI PHR ...n. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute Resolution, and how to deal with workplace behavior issues. All the topics in this course are based on the Employee and Labor Relations functional area of the HR Body  more...

Risk Assessment and Prevention HRCI PHR ...hat they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and safety training programs. The course  more...

Managing Exchange Server 2007 Managing Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a  more...

Managing and Troubleshooting Windows Vista Systems ... of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be used to monitor events on multiple Windows Vista systems using one central location.  more...

Configuring and Troubleshooting Windows Vista Networking Configuring and Troubleshooting Windows Vista Networking Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

WSE Implementation with Visual Basic 2005 WSE Implementation with Visual Basic 2005 Microsoft To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing  more...

Understanding the Risks of Using Internet Media Electronic Communications ...formation to be considered in light of your own company's policies. You will learn about some generally accepted best practices for protecting your own and your company's best interests while using e-mail, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs. This course was developed with subject matter support provided by the  more...

WSE Implementation with C 2005 WSE Implementation with C# 2005 Microsoft To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing  more...

Conflicts of Interest in the Workplace ...s to identify potential conflicts of interest and develop policies to help employees understand how to avoid, manage, and resolve conflicts of interest. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and  more...

Forms and Document Security in Adobe Acrobat 8 Forms and Document Security in Adobe Acrobat 8 Adobe You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies,  more...

Code of Conduct Company Template ...with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements. Within the course template, each topic features a link to an external document containing a generic  more...

Integrity in the Workplace ...y their employers. For employers, this means implementing policies and practices that promote openness and transparency in the workplace, encouraging employees to report their concerns internally, and rewarding employees and managers for strict compliance with laws and regulations. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm  more...

Ethical Decision Making Simulation ...and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and employees can remain confident that their choices comply with all applicable laws and regulations and  more...

Workplace Diversity Awareness Simulation ...ies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and expansion, the CEO has instructed you to begin introducing the concept of inclusiveness through a diversity initiative. This simulation contains links  more...

Access to Employee Medical Exposure Records Access to Employee Medical & Exposure Records This course contains information regarding employee rights of access to medical and exposure records in order to promote the recognition of workplace hazards and subsequently reduce occupational disease. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you'll learn about  more...

Bridge the Expectations Gap ...rs want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that your employees can't keep, no matter how hard they try. Directed towards "the usual suspects" in  more...

Site Safety and Health Plan Procedures HAZWOPER ...te safety and health plan. A site safety plan establishes policies and procedures to protect workers and the public from potential hazards posed by a hazardous waste site. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the purpose of personnel organizational structure associated with a site safety  more...

Security in Windows Vista Security in Windows Vista Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In today s computing reality, security has become the number one concern of administrators and regular users alike. Windows Vista builds on Microsoft s existing security mechanisms, such as Group Policy within Active Directory and Local Group Policy Objects to provide  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...assment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual harassment and intimidation. This course is designed specifically to address sexual  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...affic conforms to administrative quality of service (QoS) policies. Class-based weighted fair queuing (CBWFQ) extends the standard weighted fair queuing (WFQ) functionality, providing support for user-defined traffic classes. A queue is reserved for each class, and traffic belonging to a class is directed to the queue for that class. Low latency queuing (LLQ) brings strict priority queuing to  more...

Cisco IINS 1 0 Network Security Principles I ... increased need for network security and dynamic security policies, the primary objectives of security and primary types of security controls, as well as some of the factors that are involved in responding to a security breach. Examining who hackers are, what motivates them, and how they do what they do, as well as variety of attacks against confidentiality, integrity, and availability and some  more...

CISSP Domain Business Continuity Disaster Recovery Planning ...urs, it is imperative that a company be prepared, and has policies and people in place to step in and restore normal business operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource recovery. This course guides you through the Common Body of Knowledge (CBK) recommended by the International  more...

Oracle Database 11g R2 Database Architecture Recovery Operations Oracle Database 11g R2: Database Architecture & Recovery Operations Oracle An important aspect of Oracle Database administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as  more...

Managing Enterprise Content with MOSS 2007 Managing Enterprise Content with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 is a web application server platform with integrated content and workflow management, collaboration and communications capabilities and is a direct upgrade to Microsoft SharePoint Portal Server 2003. This  more...

Cisco IINS 1 0 Network Security Principles II Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally  more...

CompTIA Server 2009 IT Environment ...d network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at the server level is an excellent place to begin. This course covers the documentation, policies, and  more...

Configuring Network Application Services in Windows Server 2008 ...ew Digital Rights Management features that let you assign policies based on who is accessing your media, along with new SharePoint services that allow for the collaboration and content management of your business content, processes and goals. SharePoint e-mail features along with maintenance tasks, such as backups and restores, are also covered. This course is one in a series that covers the  more...

Network Access Security in Windows Server 2008 ...rface (API) and how it restricts network clients based on policies and enforces a minimum state of system health. It also introduces the Network Policy Server (NPS), which is responsible for managing and enforcing these policies and connection requirements. It outlines the NPS components involved in the Network Access Protection API, the range of health and network policies available, and the  more...

Communications Security in Windows Server 2008 ...ces, especially over a WAN. This course discusses various policies, such as Group Policies, Default Domain Security Policies, Account Policies, and Password Policies, that are used to implement security in your organization. It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security  more...

Information Security Program Management Resources Implementation ...he information security program. This course examines the policies, controls, and metrics used to make the program function efficiently, and the analyses that will be used to monitor the program on an ongoing basis. This course also examines the technologies, skills, and outside support that the information security program will use. This course will show you how to evaluate the current state  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery ...Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a network environment through security  more...

Exchange Server 2010 Public Folders Messaging Records Mgmt Exchange Server 2010 Public Folders & Messaging Records Mgmt. Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Organizations process an increasingly large volume of e-mail every day. To ensure compliance with legal requirements or company policy, messaging records management (MRM) can be used. The two main components of MRM are retention  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks Cisco Switch 1.0: Accomodating Voice & Video in Campus Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When you are migrating to a VoIP network, all network requirements, including power and capacity planning, must be examined so that voice is seamlessly integrated into the existing network. IP telephony services  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...ployed are dependent on the organization and its security policies. Implementation of infrastructure security has a definite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic, and because  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...ot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure and certificate management approach. This course explores the function, components, and design considerations that need to be understood to be able to plan the implementation of Windows Server 2008 AD CS as part of a PKI. It  more...

Accessing Windows Networks Remotely in Win Server 2008 Accessing Windows Networks Remotely in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...em configuration and software compliance based on company policies. It covers auditing methods, such as the use of baselines and Microsoft Baseline Security Analyzer (MBSA), and the use of the GPOAccelerator Tool to ensure enforcement of Group Policy settings, as well as an advanced range of software update and configuration compliance features provided by Microsoft's System Center product  more...

Recognizing Diagnosing Problem Performance ...lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...n and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with problems with file and printer sharing, and the role of User Account Credentials in causing local or network resource access issues, and troubleshooting printer access. The course describes how account auditing can be used  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...ns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll learn how to foster a positive organizational culture. You'll first learn about the characteristics of a positive workplace culture and the benefits it offers. You'll consider the elements that drive the culture of an  more...

Configuring Network Connectivity in Windows 7 Configuring Network Connectivity in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) The ability to have two computers, or 2 million computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this,  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...

IFRS Key Standards for Financial Accounting Activities IFRS: Key Standards for Financial & Accounting Activities The International Financial Reporting Standards (IFRS) are a set of global standards developed by the International Accounting Standards Board (IASB). They enable individuals, businesses, and governments to have consistent accounting and reporting practices, produce comparable financial statements, and establish a common accounting  more...

Oracle Database 11g Securing Domain Data In Oracle Secure Backup Oracle Database 11g: Securing Domain & Data In Oracle Secure Backup Oracle Oracle Secure Backup (OSB) maintains its own catalog of OSB and their rights on the administrative server. You can preauthorize users for the use of the obtool command line, RMAN, or both. You can also associate an OSB user with multiple Windows domain accounts or a single account that applies to all Windows domains.  more...

Oracle Database 11g RMAN and Oracle Secure Backup Oracle Database 11g: RMAN and Oracle Secure Backup Oracle RMAN manages the disk space in the Flash Recovery Area, and by putting RMAN in control of your backup and restore operations, you simplify your availability-related processes. This course describes integrated disk and tape backup, how to register the administrative server in Enterprise Manager, checking RMAN backup and recovery  more...

Oracle Database 11g Managing Backups Infrastructure Oracle Database 11g: Managing Backups & Infrastructure Oracle Restoring files is easily accomplished using the Oracle Secure Backup catalog. This course demonstrates how to browse the catalog for file-system backup data, create catalog-based restore requests, and perform file-system restoration. In addition, this course explores the Oracle Secure Backup processes, configuring defaults and  more...

Oracle Database 11g Database Auditing Oracle Database 11g: Database Auditing Oracle Monitoring or auditing should be an integral part of your security procedures. Oracle Database 11g includes auditing tools for database, user, and fine-grained auditing. This course explores how to implement basic database auditing, privileged user auditing, DML and DDL auditing, and how to send audit records to the operating system files.  more...

Oracle Database 11g Enterprise User Security Proxy Authentication Oracle Database 11g: Enterprise User Security & Proxy Authentication Oracle Enterprise User Security addresses the user, the administrative, and the security challenges by centralizing storage and management of user-related information in a Lightweight Directory Access Protocol-compliant directory service. This course describes the basic components of Enterprise User Security. It shows the  more...

Oracle Database 11g Virtual Private Database Oracle Database 11g: Virtual Private Database Oracle A Virtual Private Database (VPD) uses fine-grained access control (FGAC) to limit row and column access and an application context to provide the information that is used to set the policy predicates. This course describes VPD, how to implement VPD, and group policies. It also explores how FGAC is used with VPD, as well as tools, policies,  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack ...n to use Oracle Label Security. It also explores creating policies, defining data labels, applying policies to tables, and setting up user authorizations. Data masking is the process of replacing sensitive information with realistic data based on masking rules. Data masking is used so that data can be shared with nonproduction users such as testing companies. This course also covers creating  more...

Legal Research and Writing ...a great way to interact with the professor and classmates.POLICIES AND PROCEDURES: Exams and projects are graded on a scale of 100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the course. Students are encouraged to be in class weekly and class participation is weighted in the final grade computation. It is  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course ...in Services in a distributed environment, implement Group Policies, perform backup and restore, to configure identity and access solutions with Windows Server 2008 Active Directory and to monitor and troubleshoot Active Directory related issues.This course can be completed within a short time span determined by the student. Please note that it is important to have a good grasp of the material  more...

Managing for Asset Control Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills  more...

Exchange Server 2003 Recipients User Objects Groups and Address Lists To demonstrate how to work with recipient policies, users and groups, and contacts and address lists  more...

Access Policies Caching and VPNs in Microsoft ISA Server 2000 To describe the components of access policies, configure caching on ISA Server, and explain the use of VPNs  more...

Windows 2000 - Groups and Terminal Services To demonstrate how to plan, configure, and use groups to implement administrative, security, and messaging policies and show how to install and configure Terminal Services to facilitate remote administration and thin-client computing  more...

Windows 2000 - Events To demonstrate how to configure events in Windows 2000 to manage resource usage and security, to troubleshoot Windows 2000 services and applications, and show how to configure auditing to implement, manage, and troubleshoot Windows 2000 resource usage, network, and security policies  more...

Check Point NGX Security Policies To recognize basic security policy components and their functions, rule types and rule bases, and use SmartDashboard to create a basic security policy  more...

Supervisor Manager Sexual Harassment Awareness ... manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from harassment and intimidation. California law requires that the learner must spend two hours on  more...

Oracle Database 11g Configuring for Recovery To recognize the steps for configuring all aspects of backup and recovery functionality in Oracle Database 11g, using ARCHIVELOG mode, retention policies, a Flash Recovery Area, and an RMAN recovery catalog.  more...

Inbound Call Centers People Management ...versity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call center running  more...

NetWare 5 Administration - Part 4 ...e the desktop environment by configuring the user package policies. Customize the desktop environment by using the computer system policy. Identify the NDS Rights requirements necessary for remote control access. Identify the workstation requirements before the remote control access can be enabled. Setup remote control policy in a workstation policy package. Identify the functions of  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...Duration: 2 Hour(s) Identify the functions of account policies. Identify the procedure for configuring password settings in Group Policy. Identify the account lockout settings in Group Policy. Identify the advantages of redirecting user folders. Redirect user folders by using Group Policy. Identify the ways in which mobile users can work on files offline in Windows 2000. Identify how  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...omize user and group accounts. Administer rights and policies for user and group accounts and configure the user environment. Manage and secure resources with shared folders and NTFS permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who perform post-installation administration of Windows NT Server and Windows NT  more...

Windows NT 4 0 Administration Curriculum Course Overview This course series presents the prerequisite knowledge for individuals seeking MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...NT Workstation, including management of accounts, account policies, disk resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers  more...

Building Cisco Remote Access Networks - Part 2 ...vate Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify features of Network Address Translation (NAT). Identify commands for translating an address. Identify features of cable technology. Identify features of digital signals over radio frequency (RF) channels. Identify features of cable  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...rder of protocols that RPCs use and use Windows NT system policies to manage an Outlook configuration. Configure SMTP addresses, custom attributes, search dialog objects and search permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals responsible to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5  more...

NetWare 5 Administration - Part 4 ...e the desktop environment by configuring the user package policies. Customize the desktop environment by using the computer system policy. Identify the NDS Rights requirements necessary for remote control access. Identify the workstation requirements before the remote control access can be enabled. Setup remote control policy in a workstation policy package. Identify the functions of  more...

Windows 2000 New Features Course Overview This course will introduce the structure and features of Microsoft Windows 2000. L earn To: Identify the features and uses of the Microsoft Management Console. Identify the features and components of Active Directory. Identify the guidelines and options for installing and upgrading to Windows 2000. C ontent Emphasis Skills-Based A udience This course  more...

NetWare and Windows NT Integration - Part 2 ...security system. Administer various network security policies. Create different types of user profiles. Set up system policies. Identify trust relationships. Establish a trust relationship. Identify the various Windows NT domain models. Compare the various directory services including NTDS, NDS, and ADS. Identify the benefits of integrating Windows NT  more...

Business Code of Conduct Confidentiality Company Assests ...to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hours Objectives: Unit 1: Confidentiality (0.5 hours) Identify internal and external breaches of confidentiality. Identify consequences of  more...

Designing for Cisco Internetwork Solutions Part 4 ...s. Identify features and functions of network security policies. Identify considerations for protecting a network against physical security threats. Identify characteristics of network authentication. Identify characteristics of network authorization and filtering. Identify characteristics of transmission confidentiality methods. Identify methods for ensuring data transmission  more...

Business Code of Conduct Conflicts of Interest ...to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hours Objectives: Unit 1: Fundamentals of Conflicts of Interest (0.5 hours) Identify a conflict of interest. Identify rules and regulations  more...

Designing for Cisco Internetwork Solutions Part 1 ...CCDA DESGN exam 640-861. It covers organizational network policies and procedures, network design methodology, assessing project scope and requirements, and examining existing networks. It will also cover design implementation, modularizing networks, and evaluating network services and solutions within modular networks. Learn To: Distinguish between traditional and modern network  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...gating administration and placing and inheriting security policies. L earn To: Identify the risks and threats against which security should be provided. Identify the windows 2000 security model and technologies available to plan a secure enterprise network. Create and analyze the network security plan that is based on the business, organizational and technical factors. Identify  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...gating administration and placing and inheriting security policies. L earn To: Identify the risks and threats against which security should be provided. Identify the windows 2000 security model and technologies available to plan a secure enterprise network. Create and analyze the network security plan that is based on the business, organizational and technical factors. Identify  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...IPSec communication modes. Match the predefined security policies with their features. Match the activities that occur in an IPSec management strategy with their examples. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...IPSec communication modes. Match the predefined security policies with their features. Match the activities that occur in an IPSec management strategy with their examples. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...Duration: 2 Hour(s) Identify the functions of account policies. Identify the procedure for configuring password settings in Group Policy. Identify the account lockout settings in Group Policy. Identify the advantages of redirecting user folders. Redirect user folders by using Group Policy. Identify the ways in which mobile users can work on files offline in Windows 2000. Identify how  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ... Enable and configure IPSec. Create and customize IPSec policies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ... Enable and configure IPSec. Create and customize IPSec policies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...s, register and import workstations, and configure search policies. Identify management applications using Application Launcher. Identify how to distribute applications using Application Launcher. C ontent Emphasis Skills-Based A udience The targeted audience for this course is system administrators. This course is intended for network administrators who have passed Novell's  more...

ZENworks 2 0 Desktop Mgmt Part 2 ... package association it depicts. Identify the cumulative policies in ZENworks 2.0. Match the system policy state with the description of how the workstation translates it. Disable a policy using the User System Policies. Identify the guidelines for creating policy packages in an NDS tree. Identify the guidelines for configuring policy packages in an NDS tree. Change the refresh rate for  more...

Designing Cisco Network Service Architectures Part 3 ... Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution. Identify features and functions of a firewall design. Identify types of Cisco perimeter security firewall products. Identify intrusion detection system design options. Identify enterprise requirements  more...

Exchange 2000 Server--Part 1 Installing ...groups in Exchange 2000 Server. Identify the features of policies. Identify the features of permissions used for Exchange 2000 Server. Unit 2: Exchange 2000 Server Installation Duration: 2 - 3 Hour(s) Identify the hardware and software requirements for Exchange 2000 Server. Calculate the hardware requirements for Exchange 2000 Server. Run ForestPrep in a forest that has no  more...

Exchange 2000 Server--Part 5 Growth ...-in. Identify the issues involved in creating recipient policies. Identify the issues involved in making global changes. Sequence the steps involved in creating a policy. Identify the features of full-text indexing. Create an index. Identify the search capabilities of Exchange 2000 Server. C ontent Emphasis Conceptual A udience They have a minimum of one year's  more...

Exchange 2000 Infrastructure Design--Part 4 ...ystem attendant cluster resource. Unit 3: Maintenance Policies and Troubleshooting Duration: 4 Hour(s) Identify the factors to consider when creating a maintenance plan. Identify the guidelines for testing an Exchange 2000 Server system implementation. Identify the elements of Exchange 2000 Server trend analysis. Identify the methods for monitoring Exchange 2000 Server  more...

ISA Server 2000 Curriculum ...tionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations Learn To See  more...

ISA Server 2000 Curriculum ...tionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations Learn To See  more...

ISA Server 2000 Part 1 Setup Access Policies ... server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. Learn To • Identify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify characteristics of an access policy. • Create a  more...

ISA Server 2000 Part 1 Setup Access Policies ... server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. Learn To • Identify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify characteristics of an access policy. • Create a  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ... networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 74111 Objectives Unit  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ... networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 74111 Objectives Unit  more...

Windows 2000 Network Mgt Part 4 Access Admin ... terminal session. o Identify features of remote access policies. o Identify stages in the logic used to evaluate remote access policies. o Identify features of default and multiple remote access policy interactions during a remote access connection attempt. o Identify features of Active Directory objects. o Identify the steps in creating a user account. o Add a user account to a  more...

Windows 2000 Network Mgt Part 5 Group Policy ...and publication methods. o Identify features of account policies. o Identify names of password policy settings. o Configure an account lockout setting. o Identify features of server monitoring methods. o Identify common security events. o Enable security auditing. Audience The intended audience for this course includes Network Administrators and Technical Support Specialists.  more...

Windows 2000 Implementing Security Part 1 ...cess including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To identify risks to data and data access on a network. • To identify potential security threats to data on a network. • To identify  more...

Windows 2000 Implementing Security Part 1 ...cess including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To identify risks to data and data access on a network. • To identify potential security threats to data on a network. • To identify  more...

Windows 2000 Implementing Security Part 5 ...policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. •  more...

Windows 2000 Implementing Security Part 5 ...policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. •  more...

Lotus Domino 6 for Release 5 Administrators Part 1 ...hority (CA) process. o To identify features of Domino 6 policies for policy-based management. o To identify features of a policy settings document. o To create an organizational policy. Audience The audience consists of System Administrators that are involved in deploying advanced Domino 6 features and tuning Domino 6 systems. They may have the task of migrating to Domino 6 or  more...

Financial Statements Reading Analyzing an Annual Report ... • Identify significant accounting policies. • Select the types of changes in accounting principles. • Identify types of significant commitments. • Select the conditions for reporting concentrations. • Identify the characteristics of extraordinary items.  more...

Economics Foundations of Macroeconomics ...ssues examined in the field of macroeconomics. Government policies, unemployment and inflation, economic growth and stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. Learn To Describe the relationship between inflation and unemployment. Outline the role of government policy in  more...

E-mail Etiquette E-mail in the Workplace ...e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and  more...

Excellence in Service Creating an Exceptional Service Environment ...ways to make your organization or department?s processes, policies, and procedures conducive to providing exceptional customer service. Identify ways to improve your performance as a manager and customer service provider. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning  more...

Human Resource Law Family Medical Leave Act ...re orientation, the HR Director want to go over some FMLA policies with you in case you need to answer any questions for employees. You must already reference these policies as part of your job, so you are expected to be somewhat familiar with them. Unit 2: Administration and Certification (0.5 - 1 hour) Match the three ways to administer FMLA leave with their  more...

Human Resource Law Understanding Privacy Rights ...he workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their definitions.  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ... To identify guidelines for implementing IPSec security policies. To identify key steps in assigning IPSec policies on a computer. To identify features of a network access infrastructure. To match methods of authenticating for client network access with their descriptions. To identify  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ... To identify guidelines for implementing IPSec security policies. To identify key steps in assigning IPSec policies on a computer. To identify features of a network access infrastructure. To match methods of authenticating for client network access with their descriptions. To identify  more...

Total Quality Management Fundamentals ...sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements. Unit 2: Foundations for Total Quality Management (0.5 - 1 hour) Use a Trust Integrity Ethics checklist for laying a quality management foundation. Recognize the importance of communication  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...e safeguards. To identify the policies of the security management process required to prevent and correct security violations. To identify security management responsibilities of management or an appointed security officer. To identify key security areas addressed by physical safeguards.  more...

Project Management Project Quality Management ...ganization should manage processes that determine quality policies, objectives, and responsibilities. You will also learn the key inputs, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management. Learn To: Understand Quality Management. Understand the quality  more...

Principles of Marketing Pricing Strategy ... different buyers. Utilize pricing policies to create a flexible pricing system. Identify pricing strategies. Select the common methods for determining pricing. Use the appropriate pricing formula in a given situation. Simulation Overview: In this simulation,  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...ustomize user and group accounts. Administer rights and policies for user and group accounts and configure the user environment. Manage and secure resources with shared folders and NTFS permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who perform post-installation administration of Windows NT Server and Windows NT Workstation,  more...

Windows NT 4 0 Administration Curriculum Course Overview This course series presents the prerequisite knowledge for individuals seeking MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...NT Workstation, including management of accounts, account policies, disk resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers  more...

Windows 2000 Planning Implementing Active Directories - Part 3 ...nance and introduces the learner to the concepts of group policies and certificates as well as how to delegate administrative control. L earn To: Deploy Active Directory Services. Identify the Features of Data Recovery and Maintenance. Group Policies and Certificates. Delegate Administrative Authority. C ontent Emphasis Skills-Based A udience This course is  more...

Windows NT 4 0 Core Technologies Support Curriculum ...figure Windows NT; create user profiles and manage System Policies; describe the Windows NT file systems, manage partitions and configure the hard disk; protect server data using various Windows NT fault tolerance levels; identify the subsystems responsible for supporting applications; install and configure the TCP/IP, NWLink and NetBEUI protocols; install and configure Internet Information  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...cy Editor. Distinguish between User Profiles and System Policies, create user profiles and manage System Policies using the System Policy Editor. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, the course is intended for people interested  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ...ows NT server by creating and managing accounts, security policies, system policies and user profiles. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, this series aims to enable these professionals to pass Microsoft's certification  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...e security templates, implement and troubleshoot security policies; identify recovery methods, the recovery console, repairing a server and restoring a network. L earn To: Identify the features of securing a network. Identify the Security Tool Set components and configuration areas used to secure a network. Create and configure security templates, implement and troubleshoot  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...e security templates, implement and troubleshoot security policies; identify recovery methods, the recovery console, repairing a server and restoring a network. L earn To: Identify the features of securing a network. Identify the Security Tool Set components and configuration areas used to secure a network. Create and configure security templates, implement and troubleshoot  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ... access connections, configure remote access security and policies, and troubleshoot remote access and VPN connections. L earn To: Identify the requirements for establishing a remote access connection and the process of remote access. Configure the remote access server, client, the types of outbound and inbound connections, and a Virtual Private Network (VPN). Integrate DHCP with  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ... access connections, configure remote access security and policies, and troubleshoot remote access and VPN connections. L earn To: Identify the requirements for establishing a remote access connection and the process of remote access. Configure the remote access server, client, the types of outbound and inbound connections, and a Virtual Private Network (VPN). Integrate DHCP with  more...

CIW Server Administrator Part 2 User Management ...tudents will learn how to deal with the SAM, user rights, policies, and shared folders. In addition, they will learn how to deal with manually and automatically adding users in Linux, linuxconf, password files, and policies. Learn To • Identify authentication methods. • Identify features of the peer-to-peer network security model. • Identify features of shares in  more...

CIW Security Professional Network Security Introduction ...e courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the elements of a security infrastructure. Identify steps to create a security policy. Match authentication methods with their descriptions. Identify causes of  more...

CIW Security Professional Network Security Firewalls ...e courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the layers of the TCP/IP protocol stack and trace their mapping to the layers of the OSI model. Identify the steps in the process of TCP connection handshake and  more...

CIW Security Professional Operating System Security ...e courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify features of security levels. Identify features of Microsoft Windows 2000 security components. Identify features of Microsoft Windows 2000 security subsystem components.  more...

CIW Security Professional Security Auditing Attack Techniques ...e courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Match auditor roles with associated approaches. Identify steps for conducting compliance analysis. Identify the tasks performed in the various stages of the risk assessment  more...

CIW Security Professional Intrusion Detection Threat Analysis ...e courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify key aspects of intrusion detection. Identify key responsibilities of an incident response team. Identify features of IDS application strategies. Identify key aspects  more...

Security Part 4 Cryptography Operational Security ...ines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and collection evidence and the management of documentation. Learn To To identify features of encryption. To identify types of symmetric encryption.  more...

E-Business Part 4 Securing Your Infrastructure ...ity and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and server side security. Learn To: Identify the requirements for information security. a Identify the main Internet challenges to e-Business. a Identify human factors that affect  more...

E-Business Part 6 Working with Employees ...policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for an effective employee communications policy.  more...

Web Site Security Internet Intranet Management Policies ...Policies is the first course in a two-part series. This course will give students the skills and knowledge needed to identify and counter some fundamental security risks and requirements. Students will learn some basic network security skills pertaining to network threat identification and prevention. They will also examine Internet security threats and measures (audit trails, IP  more...

Web Site Security Messaging Servers Viruses ..., Web Site Security: Internet and Intranet Management and Policies (course 85105). Deployment: Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 6-8 hours Objectives: Unit 1: Pretty Good Privacy Identify the functions of PGP. Match the PGP version with its description. Identify  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...ection. To match default IPSec policies with their uses. To match network access requirements with their descriptions. To match authentication protocols with their descriptions. To identify guidelines for implementing connection security. To identify features of  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...ection. To match default IPSec policies with their uses. To match network access requirements with their descriptions. To match authentication protocols with their descriptions. To identify guidelines for implementing connection security. To identify features of  more...

Business Code of Conduct Bribery Kickbacks ...to review and understand general Business Code of Conduct policies. Target audience includes supervisors, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hour Objectives: Unit 1: Fundamentals of Bribery and  more...

Business Code of Conduct Insider Trading ...to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hour Objectives: Unit 1: Fundamentals of Insider Trading (0.5 hours) Identify key terms related to insider trading. Identify rules and  more...

Implementing Managing MS Exchange Server 2003 Securing ...strategy. Identify guidelines for creating virus-clean policies and procedures. Identify key aspects of firewalls and ports. Identify protocols supported by Microsoft Exchange Server 2003. Identify configurations used to connect a MAPI client and an Exchange server separated by a firewall. Identify key aspects of an SMTP connection. Identify key aspects of an ESMTP connection.  more...

Changing Corporate Culture ...challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to  more...

The Executing Process Group ...ing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling, among other activities. This course is designed to help program managers understand the processes that support the Executing process group.  more...

Infection Prevention and Control in Long-Term Care ...ssemination of Information f. Patient Care Practices: Policies and Procedures g. Outbreak Control h. Isolation Precautions i. Isolation and MDROs 1. MRSA 2. VRE 3. C. difficile ii. Isolation and Bloodborne Pathogens i. Hand Hygiene j. Resident Health i. Immunization Programs k. Employee Health i. Immunization Programs l. Education of Employees i. All  more...

Cashier Service Basics This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer. Includes examples from the following retail sectors:  more...