Positive - Training Resources

Competency Based Interviewing Skills ...ng and Maintaining Interview Rapport, o Creating a Positive Atmosphere, o Techniques for Maintaining Candidate Self-Esteem, o Opening the Interview, Closing the Interview, o Skill Practice Interviews o Giving Behavioral Feedback o Receiving Behavioral Feedback, o Use of practice Interview Review Form o Evaluating the Interview, o  more...

Discover the leader in you ...rners, and generate response-ability to ensure that the positive effects of active learning result in improved individual and organisational performance Business impact Significantly increased focus on team and personal goals Increased optional effort from an empowered team Raised levels of departmental confidence in his or her team s ability to deliver - time  more...

Investing in Recruitment & Selection ...tive questioning techniques to elicit information Achieve positive cost effective outcomes Manage time and resources to ensure cost effective recruitment Method & Approach The programme will be delivered via a range of activities including, group discussion, and opportunity for individuals to prepare for recruitment and practice their interview technique. There are no pre-requisites for this  more...

Assertive Behaviour ... and pressures and this requires assertive behaviours and positive influence Course Aim(s) This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals,  more...

The Training Coordinators Workshop ...ning coordinator role How to ensure that training has a positive impact on the bottom line How people learn best and different learning styles A range of skills from training design to evaluation The value, and future scenarios, of the coordinator role How to gain more satisfaction in the coordinators role Day One Aligning training with the business needs Understanding the  more...

Effective Communication Skills The quality of the communication dictates the response you get! This workshop aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The workshop provides participants with practical strategies, which they can use  more...

Leading Change In business change is mandatory and inevitable. Change may be proactive or reactive, and the process of change means different things to different people depending on where you are placed in the organisation structure. One thing's for sure to be effective the process of change must be planned and managed systematically This course will provide the skills, strategies and knowledge to enable you to  more...

Adventures in Attitudes Empowerment begins with seeing the possibilities, not just the problems. It means changing out perspective - on ourselves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is key to establishing personal responsibility and  more...

Dealing with Challenging Behavior Some behaviors interfere with learning and limit individual choices for community participation. This module provides an overview and demonstration of common strategies for dealing with challenging behaviors. Course objectives include knowledge of basic terminology and principles of least intrusive models of treatment. Sequenced, interactive instruction includes: Definition of least intrusive  more...

Facilitation: Processes, Techniques and Logistics ... to support each other s learning, the work atmosphere is positive, engaging and motivating. For example, Days 1 through 4 conclude with the completion of a Learning Register by each participant. These are then reviewed and discussed at the beginning of the next day s session. The extensive Practice Facilitations, with video feedback, are interspersed throughout the entire program, affording  more...

Defeating Conflict: STRATEGIES AND TACTICS A highly interactive three-day workshop designed to provide you with a broad range of tools by which to counter the effects of conflict in your organization. Conflict Costs Time and Money to Your Organization Conflict is everywhere, and we seem to have difficulty coping with it. In fact, in most cases we flee it. Once we understand that conflict is normal and should not be avoided, resolution  more...

Integrated Risk Management A Step-By-Step approach to taking risk decisions and managing their implementation in the organization. So, You Want to Take a Risk, Do You? Risk taking in organizations is not the way of the future. It is the way, now. Few senior people have realized the importance of understanding risk and applying a consistent approach to taking and rolling out the Risk Decision. Consequently, many risk  more...

The Gold Standard: EXPERIENCES IN MODELING, MENTORING AND COACHING ... people feel about their work and each other. It installs positive skills aimed at supporting people, rather than criticizing and putting them down. It makes all those in contact with the leader (and the Leader s leaders) feel valued and valuable, and increases productivity. Who Should Attend? Executive, Senior and Mid-Managers who believe that they can have a positive impact on the  more...

Train the Trainer ...rs is worth the effort to embed new behaviour changes and positive change throughout the organisation. Our Train the Trainer programme can be run for any of our courses. It will provide trainers with plenty of opportunity to practice the new skills and explore the issues in depth, in order for them to be able to transfer these skills to a wide range of staff. For a detailed outline of the  more...

Working Remotely: How to Stay Connected and Effective ...ipants will learn to: Take deliberate actions to foster positive relationships and build trust in the remote work environment Consider the impact of Interaction Styles on remote communication methods such as conference calls and e-mail Identify their own preferred style and maximize communication effectiveness Recognize the styles of others and use differences to create stronger teams  more...

Creating a Collaborative Culture: Improve Results by Pulling Together Overview Conflict between corporate departments is a hidden cost that drains organizational productivity and directly impacts the bottom line. Different functional areas are in the awkward position of competing for resources while depending on each other for support. Customer Service is frustrated with Sales, Operations is at war with HR, Marketing can t get Legal to approve the advertising it s  more...

Five Essentials for Building High Performance Teams Overview The sooner team members make the transition from I to we, the more productive the team will be. The team s chemistry and culture have as much influence on its success as any other aspect. Ultimately, its success depends on each member understanding and maximizing his or her own value on the team and capitalizing on contributions of those who are different. Teams are the most effective  more...

Complete Telesales Skills Engage the prospect in meaningful, valuable conversations Telesales today seems to be a game of let s see how much you can talk before the prospect can hang up . This counter-productive sales behaviour rarely achieves a positive result and only serves to frustrate both seller and potential buyer. More useful, and infinitely more successful, is to engage the prospect in a conversation by ASKING  more...

Accident and Incident Investigation in the Oil & Gas Industries There is never a single cause for an accident or an incident and the source of each accident and the subsequent analysis should build a picture of events and how to avoid accidents and incidents in the future. Accident & Incidents are time consuming but essential processes for preventing further damages or losses. This course is designed to give the participants an insight in the complexity of  more...

SuperService Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult  more...

Change Management: Navigating the Rapids of Change Objective Participants leave the workshop with a plan for managing a specific change they face on the job. Content Change management process; Types of change; Perceptions of change Preparing for Change; Controlling your reactions; Developing a positive attitude; Getting information about a change; Communicating a change to others; Assessing risk; Handling resistance; Responding to mid-course  more...

Managing Relationships at Work Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges;  more...

Introduction to Behavior Management CD-ROM based training modules allow for individualized pace and practice, prevent failure through self-correcting feedback, can be available anytime at work or at home, and provide documentation for supervisory and regulatory review. Positive, person-centered approaches to behavior management are important tools for human services workers. This CD-ROM based training module focuses on basic  more...

Maximizing Interpersonal Relationships ...uals strengthen relationship and the ability to influence positive outcomes in business (and personal) situations, using the Social Styles Model. Through greater versatility in interacting with others, participants are better able to communicate, influence and negotiate with diverse people within their organization. Participants receive feedback on their own Social Style from internal  more...