Instructor Led Positive Training - Training Seminars, Resources and Workshops

From Jef Menguin

Positive Attitude The Key to Peak Performance

This high energy, entertaining and interactive team building seminar, will provide you with practical tips, tools and proven interpersonal skills that will enable you and your team members to function at peak performance. You will laugh, cry and think and come away with powerful new strategies and a renewed sense of energy and motivation. As a result your team will achieve improved morale, more...

From Lorman Education Services

Managing Challenging Behaviours for Students With Autism Spectrum Disorders

...elp children meet their maximum social potential and have positive peer interactions. Register today! Benefits for You - Find out how theory of mind relates to the diagnostic features of autism spectrum disorders - Explore the common characteristics of individuals diagnosed with ASD - Discover how sensory processing impacts behaviour in children with ASD - Techniques for supporting the sensory more...

How To Write A Response-Producing Sales Letter

... Write A Response-Producing Sales Letter. SPECIAL BONUS Positive Response Customer Retention & Business Development Program - a $59.95 value, yours FREE. Created by Positive Response principal and copywriter Ernest Nicastro, this program includes the heart-warming and well-received Happy Thanksgiving Letter. (One client liked this letter so much he insisted on paying Ernest for the rights to more...

From Pitman Training Centre London

Telephone Skills Training

This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the more...

From Impact Factory

Senior Management Course

This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more more...

Senior Management Skills Training

This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more more...

Leadership Development Course

This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes. more...

Leadership Development Skills Training

This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes. more...

From Learning Technologies, Inc.

Sales Success

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Meeting Effectiveness

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Cross Gender Communication

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Problem Solving and Decision Making

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Presentation Skills

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Writing Effectiveness

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Managing Across Generations

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Learning Technologies Consulting Services

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Change Management

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Effective Performance and Employee Management

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Steps to Effective Delegation

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Conflict Management

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Developing a Successful Sales Team

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Essential Communication and Listening Skills for an Effective Workplace

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Effective Coaching Skills

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Understanding and Managing Diversity

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Interviewing Skills

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Giving and Receiving Feedback

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Essential Listening Skills

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

Classroom Sessions, Workshops, and Assessments

...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your more...

From Lightwork Seminars, Intl

Introduction to Hypnotherapy

...r the roots of their problems, having the ability to make positive changes... Do you want to discover the mysteries of the unconsious mind? Then learning hypnosis may be the right path for you. This introductory lecture, featuring Master Hypnotherapist, Janis Ericson, provides you with an understanding of the unconscious mind and how trance works, while dispelling the myths surrounding more...

From Contacts Plus

Conflict Management

...positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and more...

From Nursing Unlimited Incorporated

Domestic Violence

...yths about domestic violence, offering real solutions for positive interventions. Join us for an informative and serious discussion of this problem as you satisfy your relicensure requirement. Some of the Objectives Include: 1. Identify three red flags of a battering personality. 2. List three reasons that victims may stay in an abusive relationship. 3. Describe screening more...

From H2 Training & Consultancy Ltd

Influencing Skills

More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting more...

Assertive Communication for Women

In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. This course will enable delegates more...

Managing your Manager

...les and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves, their manager, their team and the organisation as a whole. It is particularly recommended for more...

From SETTEC

Negotiation Skills

The a Negotiation Skillsa Seminar enables participants to do better &achieve more in a variety of negotiating situations, as negotiation can smooth relations ,save you time ,money & gain you positive advantage. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and answer written more...

Leadership Development Team Building

Understanding the real meaning of leadership. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and more...

From Bold New Directions

Coaching Skills For Leadersa

...res others to contribute more fully a Develops a more positive team culture a Deepens satisfaction through living values Day One - Morning a Safety, Confidentiality and Courage a Current Staff Challenges a Leadership Defined a Life Purpose a State of Life and Creating Balance a Changing The Minda s Blueprint a Coaching Defined a DISC more...

Resilience At Work

Resilience At Work is an experiential training program that enables participants to master the competencies of professional resilience, even during times of tremendous external change. Participants learn to assess their own individual resilience by looking at the components that support or detract from resilience using the SUPPORT model. Working from a platform of resilience, more...

From Leadership Management Institute

LMI Catalyst Club

Organizations improve when people make effective changes. The LMI Process focuses on people... their values, self- esteem, confidence levels, leadership beliefs, and motivation. This proven process of positive behavior change can be measured and results are guaranteed. Organization Time Management Empowerment Communication Goal Setting Scheduling Managing Interruptions Personal Time By more...

From Meirc Training and Consulting

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing

Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service. more...

Retail Management - Sales and Marketing

By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty. more...

Supervisory Skills - Leadership and Management

Comprehend the scope, nature and responsibility of the supervision/ management role and the demands this role places on them. Acquire an understanding of their role as leaders/ motivators, team builders and good communicators, and how these skills impact effective supervision. Practice professional techniques in providing positive discipline and feedback. Use different thinking skills and more...

Psychology of Peak Performance - Management

By the end of the program, participants will be able to: Get an inside look at Personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Use the powers of positive and more...

From Medical Services Training

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from more...

From Medical Survival Consultants

Workplace health and safety management

...nsuring safe work practices involves discipline in both a positive sense and a corrective sense. Create a disciplined environment in which all personnel act on the basis that worker safety and health protection is a fundamental value of the organization. Depends on the credibility of management's commitment to safety and health protection, through: Evidences of direct management more...

From Meirc Training and Consulting

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive more...

From Sapphire Training & Consulting, LLC

Receiving Feedback in a Positive Manner

Feedback is not always easy to receive, in fact most people take feedback personally instead of professionally. This class is designed to help individuals understand that receiving feedback is part of the coaching process. It will examine the impact of both positive and constructive feedback. Preserving self-esteem is a key to good leadership. more...

From Primer Business Solutions Inc.

Business Skills Business Writing

Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted more...

E-Commerce ...gies as well as client needs are crucial ingredients of a positive outcome. In this hands-on course, you'll learn essentials of e-commerce web site creation including database design, shopping cart logic, merchant integration, security, and server side platform considerations. You'll create a functioning e-commerce site and learn how to create online shops for small business clients. Target more...

From Global Training Partners

Cross Cultural Intercultural Negotiation Issues and Communication For Expatriate Management Cross Cultural intercultural assumptions relating to negotiation; national negotiating styles; identifying one's own negotiating style; hidden messages in intercultural negotiations; cross cultural negotiating skills; a framework for global business negotiations; negotiating with Americans, Europeans and Asians; position-based and interest-based negotiating; winning strategies for the global more...

From Trainers 'n' Mentors

Communication Skills

...pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" more...

From Kawas Consulting SAL

Retail Selling Techniques

.... Qualities of the professional Sales Consultant: Positive attitude Presentable Smells well Aggressive Polite listens more than he talks and thinks before he talks Educated and has general knowledge and extremely high knowledge about the product/ service as well as those of competitors Able to solve basic math problems Courteous and patient with customers more...

From Honig IdeaGuides

Customer Service Excellence

This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful more...

From 4 Hour Training

Customer Service Excellence

This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

...k of team cohesion and accountability of actions (be they positive or negative). While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team. This lack of communication and accountability are causing more...

From Results Coaching Systems FZ LLC

Intensive Coach Training

... attending this program: a Learn to facilitate ongoing positive change a Experiential training with practical coaching skills that can be used immediately a A proven coaching structure for unlocking peoplea s potential a Skills for having tough conversations a An ability to have shorter conversations with more impact a New ways to manage more...

From Create-Learning

Team Building and Workforce Development, Buffalo NY, Indoors or Outdoors

The focus of this high energy program is improving Team Effectiveness. Skills addressed include: communication, creative problem solving, trust, team decision making, individual vs. team goals, accountability, planning with the end result in mind, leadership, taking positive risks, building a team attitude and a team-friendly environment in the work place. more...

From Illumine Training

Stress Management

Stress management and maximising staff or employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the more...

From Last Minute Training

Conduct Effective Performance Reviews - empower Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow and develop. more...

Conducting Effective Performance Reviews Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow & develop. more...

Managing Projects - nexient Target audience: Those who need the skills for efficient project implementation Learn How to: Master fundamental project management skills, concepts and techniques Link project goals and objectives to clear, compelling stakeholder needs Develop work breakdown structures Set realistic, measurable objectives and ensure positive results Estimate project costs and schedules using simple, more...

Rapport and Relationship Building ...positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for avoiding disappointment and letting customers down. more...

Successfully Handling and Overcoming Objections In this workshop we will explain to you what objections are, why objections are sometimes a positive sign and how to work through objections to satisfy client concerns. Learn how to gain an edge that will make the difference when faced with objections. more...

Attitude is a Choice Participants who complete this workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with more...

Uncovering and Creating Business Opportunities Module 4 ... to overcome these negative emotions so that you will see positive results from your efforts. * We will help you to set reasonable prospecting expectations so that you avoid feeling disappointed or discouraged. * You will learn techniques for cold calling and also other methods for generating leads that can produce better results with less effort. * In this workshop you will list more...

Client Care Representative CCR Certified Training Program 2 Days ...operation in the group and fosters customer confidence. A positive attitude goes a long way in promoting excellence in customer service. Learn skills to treat your customers with empathy, sincerity and consistency. Ideal Participants Ideal for new agents or as a refresher course for others. Certification Course Certification provided by the Toronto Chapter of the International Customer more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how more...

Conflict Resolution Negotiating Win-Wins ... confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Anyone who works in a management position, a team environment, in a customer service role, or support more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and more...

Coping With Stress Home and Work Are you looking to find balance and greater satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or more...

Making the Transition to Management - 2 Day Seminar

Location: Toronto Date: 2007-07-16 List Price: $1795 Offered Price: $1256.00 Seats Available: 1 How You Will Benefit * Understand your new managerial responsibilities - make a quick, effective transition to your new role * Establish credibility and effective work styles * Build alliances with peer Managers * Master the basics of coaching, communication, motivation, more...

Time Empowerment TechniquesTM Program

Location: Toronto Date: 2007-05-05 List Price: $495 Offered Price: $345.00 Seats Available: 6 Here are the 4 main benefits of attending this seminar: Gain control over your reactions to events and have more choices in your life Release negative emotions, anxiety, fears and phobias in yourself and others Create positive and lasting changes Install goals into your future more...

From Ripley Training Limited

Practical Marketing Skills Training Course ...xperiences in the first three years of business including positive and negative outcomes. The courses are very interactive enabling participates to share their experiences and to discuss the tools most appropriate to their respective businesses. By the end of the course you will appreciate the importance of : Know your Clients Needs and Profile your clients Utilising Market Research more...

Report Writing Skills

Report writing skills - Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/ in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire. Aims Understand and apply the principles of effective writing Choose an appropriate style more...

Practical Marketing Skills

...xperiences in the first three years of business including positive and negative outcomes. The courses are very interactive enabling participates to share their experiences and to discuss the tools most appropriate to their respective businesses. By the end of the course you will appreciate the importance of : Know your Clients Needs and Profile your clients Utilising Market Research and more...

From Amplios Academy

Key Performance Indicators 2 Day

...nal approaches to performance measurement > The power of Positive Reinforcement techniques > The importance of Maslowa s Hierarchy of Human Needs > Scientific approaches to Leadership > Using KPIs to influence behavior > Increasing performance through reinforcement > Motivational problems versus skill problems > Building trust > Capturing discretionary effort > Measurement techniques more...

Employee Performance Measurement 1 Day

... 360 degree feedback, Performance-Linked Compensation and Positive Reinforcement Training method The training method involves: > Description of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by more...

From Matrix Mindset Pty Ltd

Build your life muscle - hypnosis meditation classes ...th you mind, helping you change your own thoughts to more positive and knowing your thoughts create your reality. Session 3 30 minutes HM purpose Build you body muscle Working with your Unconscious mind to help strengthen your body muscles and organs, a complete make-over for your body and to reconnect with the blueprint of your mind for your ideal healthy body Session 4 more...

From BodhiH Training Solutions

Communication Skills and Presentation Skills ...s on developing participantsa skills in an encouraging, positive and patient environment whilst maintaining an element of fun and active participation. Everyone has the potential to excel if they are given the necessary skills and support. We realize the importance of effective communication skills for career development and promotion. We have a distinctive training style, which previous more...

corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india ... Account Management Work-life balance Assertive Skills Positive Mental Attitude Business Etiquette Communication Skills Time and Stress Management Leadership Training (Front line/ Junior Level Managers) Leadership Training (Middle and Senior Level Managers) Coaching Skills for Managers Finishing School (Campus to Corporate Program) Personality Development Program One-day Fun-Filled more...

Positive Mental Attitude ... Mysore, Hyderabad and other cities across South India Positive Mental Attitude Course Content: a Optimism v/ s Pessimism a How we got what we got? a Building a health attitude a Staying positive All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya more...

Personality Development Program ...lls) a Creativity and Lateral thinking a Developing Positive Mental Attitude a Emotional Quotient a Accelerated Learning - Memory and Intuition enhancement a Team Building a Time and Stress Management a Handling Criticism a Positive Health a Food habits and Meditation a Goal setting - Creative Visualization - Law of Attraction a Living a created life - Personal more...

Self Esteem and Confidence Building Training ...s to enhance their self-image and boost their confidence. Positive affirmations, Unconscious self-esteem boost, day-to-day tips, are some of the topics that would be explored. All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala Nagar, Off Banaswadi more...

From Corporate Coach Group

Time Management Training

...f work to be done? Do you ever feel more negative than positive? Then, you need our training in time management and personal effectiveness that will make you more productive but less busy. Impose order on chaos. Course Objectives a To learn the difference between being "busy" and "productive" a To learn the time management matrix a To apply the Pareto principle (80/ 20 more...

From Hypnobabies

Hypnobabies Childbirth Education Classes

...: Introduction to Hypnobabiesa ™ Philosophies and Positive Mindset; Pregnancy Anatomy and Physiology; Belief Systems; The Power of Words and How They Affect Us; How Your Mind Works a The Conscious and Subconscious; The Mind/ Body Connection; What Hypnosis is and is NOT; Demonstrations of Hypnosis; How Fear Affects Comfort and Length of Labor; Fear Clearing for Childbirth; The more...

From Hypmovation Inc.

Hypnosis Certification Life Coaching

In our a Train The Trainera Success Coaching Certification YOU will: 1. Create streams of new money conducting classes of 10, 20 or more people who eagerly pay YOU $500. 00 - $1, 000. 00 per person per program. 2. Learn the skills to speak like a Pro in front of small to large groups. 3. Market a high fee, large group, multi session self-hypnosis program and earn money immediately. more...

From Disney Institute

Disneys Approach to Leadership Excellence Employees are constantly reading management for direction about shared values, beliefs, and strategies. In Disneya ™s Approach to Leadership Excellence, one of the five core topics featured at Disney Institute, youa ™ll learn that in the Disney organization, leaders at every level are constantly aware that theya ™re "telling a great story;" one that consistently complements and more...

From Treeline Training, Inc.

Motivating Employees to Be Their Best ...d supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence and openness. The program focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related more...

Office Politics Office politics often stirs up negative images and memories of bad experiences. Learn about negative tactics and the positive side of office politics. Discover how to use office politics to your advantage while being true-to-yourself. more...

Dirty Little Secrets That Negatively Affect Work and What to Do About Them Do you ever wish training would address what really goes on at work? The people problems that nobody wants to talk abouta the people who create obstacles, or are obstacles themselves that prevent you from doing your best work. This program confronts those people problems head-on and gives you solutions and strategies for staying positive and productive among a toxica people and situations. more...

Challenging Negative Attitudes at Work This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment. more...

Cultural Competencies In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of others cultures and traditions, while also learning positive techniques to more...

From Centre for Creative Thinking

EQ Skills for Executives 5-6 March 2009 Kuala lumpur Malaysia ...t and rapport with their employees invariably experience positive results ion getting things done. Their ability to relate to the needs of others and use that understanding to bring out the best from them is a critical EQ competency every manager should possess. Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. Your more...

From The Ryan Group

Supply Chain Management

Whether you are a small manufacturer struggling with increased offshore competition, a high volume manufacturer implementing a lean manufacturing program or a high- technology leader attempting to stay ahead of changing technology you have probably come to realize that effective Supply Chain Management (SCM) has become essential to successfully compete in today s global marketplace. This more...

From Treeline Training, Inc.

What Customers Really Want ...customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa s and dona ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned more...

Positive Approaches to Resolving Performance and Conduct Problems In this program you will learn how to define and identify problem employees or non-performers and then create a plan that will encourage employee buy-in and carry out a disciplinary session that will work for both you and your employees more...

From MotivatedMinds, Inc

Appreciative Team Building Appreciative Inquiry (AI) is a strength-based process used to generate positive, sustainable change in organizations, teams, and individuals. Appreciative Team Building is a 1-day workshop that helps teams define their best team experiences and use that as a model for team development. Through dialogue and a series of exercises, teams envision their potential and develop actionable plans to more...

Team Coaching ...quipping them with practical skills and tools to generate positive engagement and neutralize negativity. Ideal for leaders stepping into a new role or for grounding a team moving in a new strategic direction, team coaching aligns people and plans to accelerate results. We work with teams who want to a Expand leadership capacity and impact a Accelerate relationship and results a more...

From Theta Healing

ThetaHealing Advanced Course This 3-day Advanced ThetaHealing Course expands the information in the Basic Course to encompass an in-depth understanding of the Seven Planes of Existence that surround us. You will learn how to clear old resentments, vows, and commitments that hold you back. You will discover how to heal with the "Baby in the Womb" and "Heal the Broken Soul" exercises. You will receive Feelings that are more...

ThetaHealing Basic Course This is a 3-day intensive course that introduces you to the basic techniques needed to begin working as a Theta Healing Practitioner. Upon completion you will be a Certified ThetaHealing Practitioner and able to work with yourself, family & friends and clients. As well as learning to identify your own beliefs you will practice pulling them for others in the class. This practice can quickly more...

From Don L. Price & Associates

Life Coaching Through Hypnosis --

In our a Train The Trainera Success Coaching Certification YOU will: 1. Create streams of new money conducting classes of 10, 20 or more people who eagerly pay YOU $500. 00 - $1, 000. 00 per person per program. 2. Learn the skills to speak like a Pro in front of small to large groups. 3. Market a high fee, large group, multi session self-hypnosis program and earn money immediately. more...

From Get Set 4 Success

NLP Practitioner ...nal state at all times and so allowing you to behave in a positive and effective way Being able to change stratgeies in yourself and others that are not useful Turing dreams into reality (goals that you can achieve) then this is the course for you! People from all walks of life take this course: housewives, teachers, therapists, coaches, counsellors, managers, directors, coaches, more...

From Affinity IT Training, LLC

Transitioning To Corporate Software Development

A lecture-based presentation designed to sensitize entry-level IT Professionals to the challenges and paradigm shifts necessary for successful software development in the corporate environment. Designed to be informative and motivational, this short course grounds new employees and emphasizes positive performance enhancing behaviors. Audience:New programmers entering a corporate software more...

From PERCON The Strategic Interveners

Analytical skills

...anagement visions and customer expectations. To create a positive learning environment through: Explaining the background and objective of the program. Beginning the process of breaking down communication barriers and the building of interpersonal rapport Initiating the process of interaction and experience sharing. Beginning the process of building a learning team. Cognitive Abilities more...

From Leaders Workshop

Excellence in Managerial Skills

...h Manager needs to develop his own Confidence Level and a Positive Attitude. He needs to be a Coach, a Guide, an Inspiring Individual and a Counsellor. Objective: ********** Developing effective leadership and tools for managing people and their performance in a complex and changing workplace. To consider the principles of leadership and practice the personal skills involved in effective team more...

From EFT Training East Anglia

EFT Practitioner Course Level 2 AAMET Practitioner Course, taught over two days with at least a weeks between then for the preparation of 2 x case histories. Items that will be taught include: Core Issues The Forest of Aspects Chasing the Pain Borrowing Benefits Extra Tapping Points Sneaking up on the Problem Telephone Tapping Group Presentations Tearless Trauma Technique Choices more...

From TrainSmart, Inc.

Negotiating With A Savvy Buyer - Negotiation Skills Training Participants will learn the techniques and skills to control the process for a positive outcome. The program is designed to provide the participants a perspective of the "other party's" strategies and methods to "win" while negotiating and how to deal with those techniques. more...

From The First Institute Of Dynamic Learning

NLP Practitioner Training ...lliance to become a more powerful communicator - A more positive outlook towards life & beliefs that produce far-reaching results - Skills to create strong relationships with yourself and others - Expertise to create meaningful goals & clear strategies for attainment - Freedom from your personal limitation of the past - Genius to make the most of your life - Understanding of how more...

From International Training House

Dealing with negative workspace Negative workspace is common ground in many mid- to large sized organizations. Ita ™s impact on the performance of organizations, the social circle (colleagues, teams, managers) and the personal lives of the people concerned cannot be underestimated. In many cases, negative workspace leads to under performance and to individuals leaving the organization. Often, it are the motivated workers more...

New in management This training provides the fundamental skills required to effectively transition from an individual contributor to an effective manager. The workshop introduces key management practices and provides participants with the tools and techniques needed to ensure optimal performance. OUTCOMES: New in Management will help participants by developing their ability to: a Communicate clearly a more...

From TrainSmart, Inc.

FISH Training This course inspires employees to improve customer service, be creative and create positive energy and attitude. more...

From India International Healing Institute

BASIC & ADVANCED DNA2 THETAHEALING CERTIFICATION ,PAST LIFE REGRESION & HYPNOTIST CERTIFICATION

INDA INTERNATIONAL HEALING INSTITUTE UNDERTAKES CERTIFICATION COURSES WHICH ARE RECOGNISED WORLD WIDE. BASIC DNA2 & ADVANCED DNA THETAHEALING COURSE IS FOR 3 DAYS EACH, MANIFESTATION & ABUNDANCE COURSE IS FOR 2 DAYS. HYPNOTHERAPY & PAST LIFE REGRESSION BASIC COURSES ARE FOR 3 DAYS AND ADVANCED COURDES ARE FROM 3 TO 5 DAYS. WE ALSO UNDERTAKE HEALING SESSIONS FOR OCD, RELATIONSHIP ISSUES, more...

From QA Communication

Power Communication And Self Confidence Workshop Self confidence building workshop, using the E. D. A. N. method, a powerful proven method based on experiential learning and public speaking as a template. Check http://milis-bicara. blogspot. com for more information. You will learn via experiential learning to: 1. Get the right energy for your thought and action. 2. Having an appropriate dignity. 3. Having a clear reason to anticipate more...

From The Training Bank

The Five Dimensions of Coaching

Coaching is a one-on-one activity that aims to build on individuals strengths in order to improve their job performance and develop their potential. Successful coaching is a dialogue between two people who work together to resolve problems and make a commitment to improve performance over the long term. Performance is the bottom line, and coaching is the platform leaders use to make it happen. more...

From Advanced Concepts

Time Management ...atterns Prioritising Tasks Diary Management Talents Positive Affirmations Techniques for Making Life Easier at Work  Diary Management List Management Meetings Management Telephone Management Stress  Causes of Stress Stress and Personality Stress Signals Stress Avoidance Choosing Relaxation Exercises Head and Neck Exercises Neck and Shoulders more...

customer services ...ustomer service on the telephone so that customers have a positive perception about your organization. Cope with stress so that you maintain a healthy level of work-related stress. Course Content Lesson 1: Understanding Customer Service Topic 1A: Describe Customer Service Topic 1B: Identify Customer Expectations Topic 1C: Commit Yourself to Providing Excellent Customer Service Lesson 2: more...

From India Facilitation Network

Competency Based Interviewing for Selection

...Organisation through their trained personnel will project positive image to all the interviewees through this process. The interviewees would perceive the depth / seriousness in selection process. The program will focus on creating awareness to the importance of identifying key competencies required for a specified job. It will be enable the participants to make selection decision based on more...

Coaching for Performance: A new task for Managers

...nts will be able to go back to their organizations with a positive experience which can be confidently shared and developed; organizations can use this workshop to initiate the introduction of a coaching culture or to further enhance and clarify existing practice Who should attend This Workshop is particularly relevant for general managers from supervisory level upwards, and HR managers, more...

From AJ Novick Group

Anger Management Classes

...rporate management * Increase your capacity to create positive outcomes in your relationships with others and yourself * Improve your ability to communicate with others in a way that clearly states your feelings, moods and needs * Learn effective stress management techniques to stay calm and reduce anger and aggression towards self and others * Develop the capacity to influence more...

From Renewal Technologies Inc.

NLP Practitioner Training

.... Let go of negative emotions (energy). Develop a positive self-image. Increase motivation and vitality. Bring goals to life. Achieve optimum health. Create ideal relationships. Advance professionally and financially. Design life with volition. Feel truly alive! For more information on NLP, see the article What is NLP? and Who Uses NLP? Our NLP more...

From The Door Supervisor Training Organisation

SIA Door Supervisor Security Guard Course ... Having spoken to the guys after yesterday they were very positive about both the course content and your delivery. I will certainly look to implement the techniques into the way that I work! Regards, Peter Milmine Metropolis Security (UK) Ltd. Bristol Dear Bob, Many thanks for the excellent training this week, may I take this opportunity to say, that it was apparent from the very more...

From Miracle Infocom

Corporate Trainings From Miracle Infocom ...fectiveness training Personality Development Workshop Positive-Mental Attitude training Professional Etiquette and Grooming training Stress Management Skills training Team Building & Working in Teams training Counselors Training Written Communication Skills training Negotiation skills training ************************************************ Contact Person: R. more...

From TQM School

OHSAS-180001 Capacity to work at peak productivity is a key contributor to an organisationa ™s competitiveness. Safety & health issues at workplace are tremendous opportunities to improve productivity. Identifying and improving these has positive bearing on workplace morale. Occupational Health & Safety System (OHSAS 18001) provides a framework to organisations to address these issues and to continually more...

From Petroleum Training Institute

Industrial Measurement and Control ...es of flow measurement. Mass flow measuring instruments Positive displacement measuring instruments. Oscillatory flow measurement Flow measurement for custody transfer or fiscal purposes. Future developments Measurement of Temperature Principles of temperature measurement Thermocouples and thermocouple tables. Resistance temperature detectors (RTDs) Thermometers, liquid in glass, more...

From Hypnosis Healing Centre

HypnoPregnancy and Birthing The Centre offers certification training in HypnoPregnancy and Birthing for practitioners, and classes and private sessions for expectant mothers/ couples. Dr. Liana Voia uses guided visualization, breathing, body sensations understanding and self-hypnosis techniques to help the expectant mothers go through the pregnancy, the stages of labour and the birth, as well as provide them with more...

From EJA International

Licensed NLP Practitioner Training Licensed by Richard Bandler - February, 2009 The NLPa Practitioner Training is a 7 day licensed training in which participants are taught and trained in the basic elements and skills of Neuro Linguistic Programming. Our workshops give you the opportunity to change your life in positive ways. We apply NLP itself to teach you NLP. This means that you get to experience NLP, which enables you to discover what can be achieved. Expect to more...

From The Leaders Institute

Fearless Presentations

...ty. a How to make a confident entrance that will set a positive atmosphere in your room before you say your first word. a How to create meaningful stories and examples that can be inserted into your presentations to add impact and reduce nervousness. a Persuade your audience in just a couple of steps. a How to write, practice, and be ready to deliver (even the most technical or more...

From World Class Group

Life Coaching Dubai- Become a Huna Trained Counselor MyHouseofHarmony. com is offering a training course for transformational life coaching in Dubai. Change your life, help others make a positive change! Visit MyHouseofHarmony. com Discover the Amazing easy to learn life coaching techniques of Hawaiian Huna. Make a positive impact on others around you and make a real difference in peacemaking in the lives of others. Start your own practice more...

From Center for Aromatherapy Research and Education

The Art and Science of Applied Aromatherapy

...tive stored emotions, and will then program the mind with positive beliefs. Lecture, experiential component and demonstration. Heaing Oils of the Bible is based on both scripture and science. It will inspire you to realize the infinite care and detail to which our creator has gone to provide for us the choices we need to heal and maintain our health. We will take a look at resources and more...

From XTrack Egypt

Competency Based Selling This program will introduce to participants the key competencies each and every sales person need to master in order to be able to generate sales and achieve progress in his career through a 2 days full of activity, practice, games, workshops, and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling more...

From Executive Solutions Ltd

Boost Communication Skills and Professional Image ...h teams, strengthening your personal brand and projecting positive image. Action based, interactive approach to training -using case studies, group work, handouts, DVDs/ audio resources. Leave workshop with techniques and skills for confident communication and personal Action Plan to create a professional brand. Date: 24th February 2009 Location: London Cost: 475 (includes all more...

From Priestley Training

CEMAP 2 Day Revision Workshop

Did you decide to study at home alone to pass you CeMAP exams? If you did then a 2 day workshop to cover papers 1 and 2 will help you to achieve your goal. You will have other delegates to talk through any outstanding questions you may have and with mock exams you will be in a positive mind set for sitting the exams. more...

CeRGI Revision Workshop

If you decided to study at home alone to pass you CeRGI exam this 1 day workshop will prepare you for sitting the exam and will help you to achieve your goal. You will have other delegates to talk through any outstanding questions you may have and with a mock exam you will be in a positive mind set for taking the exam. more...

From Square 3 Training

Project Management People Skills Who would benefit from this programme: This course is for people who manage all or part of projects and will develop the knowledge, skills and awareness to achieve greater success by improving their interpersonal relationships. The course is a mixture of personal reflection, discussion and input from the trainer with practical exercises and role plays to practice techniques in a supportive more...

From in_cr_ove

Excellence through Positive Attitude

This life is available to us only once in its present form. How we live it, is a choice that we make. Choosing positive attitude is the first step in living a successful life more...

Winning in Workplace

Right workplace attitude makes the job easy for people with supervisory/ managerial responsibilities. Also, it improves workplace co-ordination resulting in better productivity & improved morale more...

Step up to Success

This life is available to us only once in its present form. How we live it, is a choice that we make. Choosing positive attitude is the first step to succeed in personal & professional life. This training workshop intends to improve personal effectiveness in societal & organisational settings more...

From Financial Training Associates Ltd

PROJECT FINANCE MODELLING MASTERCLASS FOUR DAYS ...odelling multiple drawdowns o Cash flow driven o Cash positive periods and interest earned o Fees to be included in drawdown amounts o Multiple facilities Incorporating a debt service reserve account a Explanation of the Debt Service Reserve Account (DSRA) and why it is used a Modelling the funding of and releases from the account a Testing the DSRA in the model a Linking more...

From FOCUS Traco Indonesia

Presentation Skills Trainings

Become the presenter everyone enjoys listening to. In business, tough times bring about rapid changesa and they must be communicated effectively. Being well-prepared to give a polished and persuasive presentation keeps you composed and ready for any audience at any time. Develop and enhance your public speaking style and turn even the driest, most mundane information into a dynamic, compelling more...

From NLP Centre of Excellence ltd

NLP Practitioner ...ll learn The Key Beliefs and Building Blocks of NLP Positive empowering beliefs that will change your life forever. The communication model that lets you view situations as they really are. Goals - The Principles of Achievement How to set goals and make sure that you achieve them. How to help others to do the same. Rapport a The Secret of How to Influence. Learn the facts more...

From Take Charge Sdn Bhd

NLP For Marketing And Sales Professionals

...ogy and physiology. Sell using effective techniques of positive persuasion. Learn to subtly upgrade the quality of your product or services without bad mouthing the competitor. Positively anchor the name of your product in the mind of your customers. Clarify their sales goals and target customers to enable better focus in energy and strategy. Stay focus and motivated on achieving more...

From Drew & Associates

Sales Mastery - Empowering Business People to Reach Success in Changing Times

What This 3 hour program with two 1 hour teleconference coaching sessions gives you the tools you and your sales department need to achieve your goals through challenging economic times. Who Should Attend People who are leaders in their organization and responsible for positive results in others. People working with customer care and retention. People working to secure new customers more...

From Learningminds!

The Service Culture ...ed, can change the way things are done at your workplace, positively. "The Service Culture" helps organizations and individuals to catch the energy, release their potential, improve service, enhance performance, develop conscience and boost morale. Take-away: This action-packed program helps you 'swim' in fresh insights and ideas. Through interactive presentation by Sohail Zindani and small more...

Sales Attitude dot Com The world market is heating up. Competitors are appearing out of nowhere and expectations are high, especially from the top. In today's market both the business owner and seasoned professional salesperson have to be producing at their absolute best to stay up with the industry leaders. Online selling is relatively a newer concept, but no more a innovatory concepta today. Competition have more...

Will To Win - Re-Charge yourself for Success ...n awakening in the corporate world on the importance of a positive mental attitude and an intrinsic motivational drive of the employees. Customers are lost, friction and conflicts occur, stress increases, employees report sick, performance at work gets affected, productivity goes down- all due to a negativity at workplace. The strength to succeed comes from your ability to master your more...

Motivating Todays Employees ...th an action plan for achieving measurable and observable positive results from your team. Program Benefits * Rekindle employee enthusiasm and gain commitment for heightened performance * Understand how insight into a variety of values helps instill motivation within a team * Break through the communication barriers that exist among diverse groups of people and offer new incentives more...

Image Plus Customer Care Excellence ...bines to create a professional image, trust and a lasting positive first impression. The image you project influences how your organization is perceived in the market place. A positive effect can be created from the first moment a customer crosses the threshold of your company. This program explores ways that you can make an impact, and will show you how to ensure colleagues within your more...

Communicating for Results ...r thoughts and feelings. Developing the capacity to think positively enables you to feel positive and confident and therefore act and speak positively and with confidence. Nurturing positive and creative thoughts and feelings also enables you to listen empathetically and respond to others positively. Effective communication is a genuine connection with your boss, employees, colleagues, more...

Changing Positively ...this workshop, you will be able to: * Provide a new and positive way to look at change so it works to your advantage. * Adapt quickly and effectively to any change in your life, job, or career * To lower the pressure and stress on yourself as you go through change * Create a fun language and method of thinking that will accelerate your individual and organizational ability to change. * more...

Break Through Your Communication Barriers ..."connecting" with people in ways that almost always yield positive results... * They realize that diplomacy works far better than brute force. * They know how to help people "get it" the first time. * They can empathize, and they know how to get the support they need. * They dona t waste time rehashing instructions or entering into arguments that go nowhere. * They listen first more...

From Governors, LLC

Board Directors Maturity Program - Adaptability Maintain a positive outlook; resist stress and work constructively under pressure; respond resourcefully to change and ambiguity. more...

From Advanced Corporate Services (ACS)

ACS CONSULTANTS offers Customized Training Programs on the following lines subjects ...ce Communication Skills & Body language for Success, Positive attitude. Self Motivation & Productivity Enhancement. Turn Fear & Self Doubt into Confidence & Success. How to negotiate a Win-Win situation. Program yourself for Total Success. Stress Management & Effective Relaxation Techniques. Senior Management Programs Competency Based Interviewing more...

From Training on handwriting analysis and personal growth

The basic of handwriting analysis

This program will teach the participants about the basic of handwriting analysis i. e. how to measure emotional responses, how to measure emotion intensity and basic traits found in the handwriting. From this program the participants are able to understand themselves better and able to make improvement so that they are able to achieve their goals and dreams. The program is taught in a more...

From Matrix Training

Selling Skills By the end of the workshop, the participants shall be able to: a. Build a positive self-belief and enthusiasm for their role b. Acquire the tools & techniques critical in relationship management c. Create a self-improvement action plan for the coming month/ quarter more...

From Evergreen Team Concepts

HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE

The prerequisite to quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The more...

Powerful Personal Energy: 3 Hour Workshop

Powerful Personal Energy looks at the relationship between consistent personal and professional victory and success and our ability to maintain positive, dynamic energy in our life. To do this we need our very own PEP (Personal Energy Powerplant). more...

From Learningminds!

Motive-Action

Managing people is impossible if you are not able to manage their diverse interests and motivation. Motive-Action is a program, designed to train participants on hows of employee motivation management. So let Motive-Action help your employees to get the best motives in their actions. Benefits: As a result of this training typical projects will be turned into personal challenges, employees will more...

From Spectrum Training Services

Real Optimism

...stic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude? Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how you view it. You cannot choose what will happen to you. You cannot guarantee more...

From Mutual Vision Consulting

High Performance Teams

SKILLS FOR HIGH PERFORMANCE TEAMWORK. The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people know how to work together. In a highly interactive enviornment team members have fun whild learning principles and skills to ensure that they communicate, resolve conflict, solve problems, make decisions and maintqin a more...

Positive Impact

How to be the person successful companies fight to keep. Your success in your current job-and in staying employable over the long haul will depend on your ability to: have a positive impact, demonstrate value added, take charge of your personal life, embrace and initiate change, work smarter, harder, faster, and better, communicate openly and directly, look for leadership opportunities. more...

From Take Charge Sdn Bhd

Get That Job!

...interviewers cannot but accept you as a very friendly and positive person. The workshop begins by preparing the participants to identify, for certain and in detail, what kind of work they want to do. By having the end in mind, they will be able to identify what to do and how to do it; what kind of work to apply for and how to apply for it. They will able to strategize how to present their more...

From ICA Associates Inc.

Group Facilitation

...es a diversity of perspectives * Provides a structure for positive dialogue * Gets beneath the surface of a topic * Builds common understanding The Consensus Workshop Method * Involves each group member * Gets all the ideas into the mix * Focuses the group's consensus * Builds an effective team partnership * Enables you to facilitate large groups The course includes a full day dedicated more...

From Learning LAB Associates

Assertive Communication

In our Assertiveness a Communication Skill Workshop, we identify three major factors that keep us from communicating assertively (rank, intimidation, fear of change). We explore the current communication style of your organization to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman? more...

From in_cr_ove

OHSAS 18001

Capacity to work at peak productivity is a key contributor to an organisation s competitiveness.Safety & health issues at workplace are tremendous opportunities to improve productivity. Identifying and improving these has positive bearing on workplace morale. Occupational Health & Safety System (OHSAS 18001) provides a framework to organisations to address these issues and to continually improve more...

From Wintrac Inc.

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk more...

From Management Training Systems, Inc.

Creating a Resilient Organization

... job. Individuals and organizations have been faced with positive and negative experiences (the ups and downs) and have had to draw upon resilience to meet situational demands. The ability to call upon your resilience or your lack of resilience impacts every aspect of personal and organizational life. Our reactions, coping or non-coping strategies, in other words our resilience, become more...

From Wintrac Inc.

What Customers Really Want - and How to Help Your People Deliver It ...customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice more...

Master Sales Negotiator Self Learning Program (sales performance) ...while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns, overcome buyersa ™ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. The Master Sales more...

How to Handle Change and Upheaval Change is a certainty in today's environment. The key to surviving and thriving is to take a proactive approach to change. This program provides the tools to assess typical attitudes toward change, intervene in the change cycle with positive strategies, and combat change-related stress. You can get a complete list of other New Manager Development classes at more...

Business Etiquette and Common Courtesy Do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you dona ™t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program more...

Master Sales Negotiator Self Learning Program ...while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns, overcome buyersa ™ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. The Master Sales more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a more...

From Success NI Ltd

Tools for People Helpers ...fessions are wonderfully well intentioned and it is these positive intentions that make them so skilful. In our view too many have to rely on those personal intentions and their own personalities and creativity to come up with ways of helping others. Programme Aim: Using our experiences of being able to help others transform some difficult life positions and drawing form a range of more...

From Wintrac Inc.

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk more...

From Stellar Risk Management Services, Inc

Highly Effective Debt Collection Techniques

Training Content * Acquiring use in collection terms and vocabulary * Grasping the fundamentals of the collection process * Understanding the 4 types of debtors * Responding to reasons for non-payment * Resolving problems preventing payment * Handling difficult conversations and situations * Reaching an equitable conclusion * Encouraging a positive dialogue * Maintaining more...

From CustomerCentric Systems, LLC

CustomerCentric Selling Custom or Public Workshops ...cipating the buyer's behavior a Why risk objections are positive and how to handle them a How, if you have expertise and experience, to: a Convince a prospect that you understand his business a Get him to admit and focus on problems you can address a Diagnose his problems with a bias toward your product capabilities a Make him responsible for solving his own problem using your more...

From Envico LTD

SSSTS - Site Supervisor Safety Training Scheme ...unication and monitoring in order to provide and maintain positive standards of health, safety and welfare on a construction site. The SSSTS training course is designed to ensure that candidates have an overview and understanding of their responsibility for supervising and helping to oversee safety in a construction site environment. The SSSTS training course is an ideal lead in for more...

From Hexcel & Associates

Creating POSitive Change Enabling Your Workforce to Acquire Self-Management Skills Organizational fitness to thrive in changing times is dependent on the mental and emotional fitness of the workforce. Todaya ™s demanding workplace and business environment has left many people confused, stressful, fearful and sometimes resentful to the changes that took place. This will result in the deterioration of their lifea more...

From LearningDB. com

Presenting you

...and act on them? How do you inspire, motivate and achieve positive results while honouring other peoplea s values and needs? In many situations today, you are required to present on the telephone, to your boss, to clients, to your peers, to your staff. If you want to do this effectively and get the right results, this is the programme for you. If you want to influence and inspire more...

From Peoplesmart Softskills Incorporation

Softskills & Personal Development Taining Program

... weakness of others How to a Style-Flexa to pursue positive results Managing conflicts Strokes TEAM BUILDING Team building Evolution of group into a team Intra/ Inter group dynamics Conflict management Assessment of Team based projects ATTITUDINAL SKILLS Positive Thinking Building self esteem & Confidence building Success more...

From Faranani Facilitation Services (PTY) LTD

Women and Leadership Course ...with teams, delegating and decision making and creating a positive working environment. In addition it focuses on how to become a strategic manager. Strategic leaders and managers are able to mobilize and focus resources and energy on things that make a difference and will position themselves for success in the future. They are able to translate vision into strategy and then implement the more...

HIV AIDS in the Workplace for Peer Educators Course COURSE OVERVIEW The course is targeted at participants who have an interest and a passion to work in the field of HIV Aids providing support to those infected or affected and raising awareness in communities. Entry requirements for the course are Grade 12 in schooling or NQF Level 4 in Communication or experience in the field. The course focuses on the core theoretical knowledge around STIs, more...

From Learn Accounting Fast

Introduction To Accounting ...d have the confidence to run a profitable business with a positive cash flow This course is for you if you want to: Know how to act confidently to maximize your profit and your financial position. Understand the jargon used in accounting. Learn the basic principles of accounting used in Bookkeeping, Reporting, Analysis and Planning. Be able to communicate effectively with your more...

From Fiona Campbell Consultancy

NLP Practitioner Training 7 days The effectiveness of NLP training for personal and business development is now widely recognised. The objective of NLP is to model exceptional behaviour and to understand the strategies and processes of successful people and utilise those processes to create excellence. We all have our own perception of the world and everyone experiences this in their own unique way. When this is recognised and more...

From Badelyn Consulting Services

Snazzy Newsletter Designing This class is for designing a catchy newsletter for family events, business updates, non-profit communications or school activities. You will also learn to publish and distribute with ease on your own. This will be a fun class with lots of hands on time to work and learn a way to share positive information. This is an introduction and review for everyone that is a beginner or intermediate user. more...

From JEM Business Solutions

Skills for High Performance Teamwork

The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people know how to work together. In a highly interactive environment, team members have fun while learning principles, make decisions and maintain a positive social environment. Skills for High Performance Teamwork consists of seven modules listed in this Category, more...

Managing Organizational Conflict

To increase high performance, managers must lay the foundation for dealing with, and working through conflict. Managers need to have the essential knowledge about causes of conflict, types of difficult people, and strategies for preventing and managing conflict with them. This module will motivate managers to set goals and define actions for developing and enhancing their current conflict more...

From 1-Focus International

Living In Your Limelight - EFT Teleclasses ...positive attitude back. Nov 29th, 2008, 20: 00 (UCT + 1) TOPIC 2: I used to feel confident - now I feel like a complete idiot. Dec 2nd, 2008, 20: 00 (UCT + 1) TOPIC 3: I'm tired of being tired. Dec 9th, 2008, 10: 00 (UCT + 1) The above workshop series is designed to give participants first -hand experience with EFT (the Emotional Freedom Technique) and NLP (Neuro-Linguistic Programming) more...

From Noetic Training Solutions

Personality Development Courseware Personality Plus is a comprehensive suite. This program is an innovative package, developed by Noetic Training Solutions to address the complete personality overhaul of an individual. This course incorporates 15 different training modules, bundled into one complete personality enhancement program. Communication Skills The Art of Etiquette Image Enhancing and Evaluation Personal more...

From Training Connection

Communication Training

...an define companies' culture How managers can build a positive culture Outline Unit 1: Communication Styles and Methods Identify primary and secondary communication styles Communicate using various verbal and non-verbal modes Unit 2: First Impressions and Building Rapport Identify elements that influence first impressions Build rapport and establish more...

Business Etiquette

...tionships Create a professional appearance, Develop positive relationships with co-workers Practice cubicle and office etiquette Appropriate behavior and etiquette using the Internet Meeting etiquette Courteous and appropriate communication Handle ethical dilemmas and personal issues Become a good conversationalist Etiquette for business meals and functions more...

Customer Service

...y never return. What you will learn Maintain a positive attitude Show attentiveness to customers Build rapport with customers Use customer friendly language Deal effectively with customer complaints and problems To handle angry and difficult customers Interpret non-verbal communication Provide quality service over the phone Communicate effectively more...

Sales Training

...les terminology Unit 2: Your Personal Self Develop positive personal characteristics Establish credibility and behave professionally with clients Unit 3: Handling Clients Find your clients by prospecting, making sales calls, and networking Connecting with your clients by increasing your visibility and putting them at ease Developing business allies Examine the more...

From VRDS

LEAN SIX SIGMA EXECUTIVE OVERVIEW

...iness initiative. Each Six Sigma project must result in a positive financial impact on the organization's bottom line. For a Six Sigma implementation to be successful, however, management must not only support the Six Sigma initiative but also understand it. This course introduces executives to Lean Six Sigma s logical approach to process improvement that helps organizations differentiate more...

From Premium Technology Inc.

Strategic Project Management

Introduced in 1993, the Strategic Project Management program is a customizable and highly interactive training program enabling organizations to increase their internal project management skills and success rates. This program supplements the traditional certification based training programs by equipping project managers with techniques to address the real-life issues, challenges, and more...

From Rachael Whittle Associates

Accessing Customers

Accessing Customer skills If the sales professional cannot gain access to the customers, the it becomes very difficult for them to sell the brand face to face. The course is ideally suited for those sales professionals who are either having difficulties accessing their customers or for those sales individuals who are in need of some for renewed motivation within this area to reach their peak more...

From Purple Links Life Coaching Solutions

Anger management and conflict resolution for teenagers and young adults

Purple Links Life Coaching Solutions - www.purple-links.com - linked with Child Behaviour Strategies - www.child-behaviour-strategies.com on the Gold Coast Queensland offer a range of training courses for adults caring for and working with teenagers and young adults, and for parents of teenagers. How to deal with conflict and learn to 'talk and trade' and how to manage feelings of hostility and more...

From Child Behaviour Strategies

Child behaviour management and positive behaviour change

...earn about child behaviour and what they can do to enable positive behaviour change. Offering private help, online child behaviour advice, behaviour management workshops and in-service training to help people use effective strategies to bring about positive behaviour and social intereactions. Developing well-behaved children and teenagers with a passion for life. Child Behaviour Strategies are more...

From HumorRules, LLC

Boosting Learning with Humor

...aterial. In the process, they also build team feeling and positive attitudes in learners, and make the trainer s job a lot more fun! Attendees of this highly interactive workshop will learn: 1) A basic understanding of Brain-Compatible Learning (and how to know in the future if any learning technique is brain-compatible) 2) The 3 secrets of using humor fearlessly that only professional more...

From Live to Learn

Management Development

The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific more...

DiSC Behavioural Styles

...C Behavioural Styles workshop can help you create a more positive organizational culture in several ways: - helps you create a positive, learning organization - helps to reduce employee turnover by improving interpersonal relationships - teaches and reinforces the use of a shared vocabulary to describe behaviour that is respectful and non-judgmental. - is the key to valuing a diverse more...

Customer Service Excellence

How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the more...

Adventures in Attitude

Empowerment begins with seeing the possibilities, not just the problems. It means changing our perspective on ourselves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and more...

Coping & Stress

To avoid the peaks and valleys of productivity created by high stress levels, you need employees who know how to balance the urgent demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressors affect the way people behave. The Coping & Stress Profile is a unique learning instrument that connects stress and coping in four life areas: more...

From Accelerate Now

Professional Relationships Course

Have you ever wondered how you make up your mind about a stranger in seven seconds? Have you ever wondered about the chemistry involved in your business relationships? How come some clients eat out of your hand and some decline your services? Relating and Communicating A short one day course providing essential skills for any professionals who meet with clients face to face, conduct business more...

From Motivational Training

Re-inventing Leadership

... How to develop a positive mental attitude. How to develop your own success discovery process. How to kep your staff motivated. more...

From People Tree Training Northampton

Interpersonal Skills

Interpersonal Skills are core skills for the modern business professional. If you work with people having top notch communication skills maximises both your performance & the performance of your team or department. From motivating teams to building positive relationships these are tools and skills that your people need in order to enhance organistional performance. more...

From Simply Effective --> Results!

Break the Negative Energy Cycle

... you will learn ten ways to break this cycle and generate positive energy instead. Choose to break the cycle now. The Law of Attraction applies in reverse too. The premise of this class is that you are in control if you choose to be. If not, that the fight/flight center of our brain will keep you in survival mode. Entrepreneurs, business owners and would-be business owners will find this more...

From SuccessSystems, Inc.

Assertiveness Training for Managers

You have read or heard that about 70 of employees who quit their jobs do so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation. Helping your supervisors and managers become consistently assertive can improve performance, loyalty and more...

From TACH Solution

Building Positive Working Attitude - Achieving Greater Results!

...positive attitude in the workplace can be challenging. If you re like most workers, you probably have days that feel like nothing is going right. How do you get through one of those and still have a positive attitude at the end of the day? If you take a few mental and physical actions through the day, it can make staying positive a lot easier. How it is working in a group or performing your more...

From SuccessSystems, Inc.

Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!)

Merrily Archer, employment law attorney and former trial attorney for the EEOC explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination! This training has been used more...

Resolving Performance Problems

When performance is not meeting expectations most supervisors and managers do not know what to do to resolve the problem! Few people are comfortable with giving negative feedback and most certainly do not like having to confront problem behavior. In this results-focused webinar you will learn how to use tools such as the performance agreement, skillful feedback (positive & negative), and caring more...

Effective Performance Management

Performance appraisals, even with great forms, are not enough for truly effective performance management! In this results-focused webinar you will learn how to use tools such as the performance agreement, the relationship audit, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. This program also provides some helpful tips on how to involve more...

Coaching Skills for Better Performance Management

...hich you will learn how to delegate more skillfully, give positive and constructive performance feedback effectively, help people learn from their mistakes, build rapport, trust, loyalty and accountability, help people learn to think for themselves and take more initiative, and how to caringly confront problem behavior. This training has been used by Hewlett-Packard, Motorola, Specialized more...

From Boston University Corporate Education Center

Situational Leadership The Core

Situational Leadership is the most prevalent leadership system used in the world and has been for over 40 years. Constantly updated and refined, based on client feedback and research, it is a powerful and pragmatic workshop based on a simple model of how to adapt one s behavior and when! Behaviorally based, proven and intuitively simple, this model has more value today than ever before. more...

From Business Training Works, Inc.

Stress Management Training

Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. more...

From YoungBiz UK

1-Day Jump Start to Business Workshop

... their good ideas and entrepreneurial attitudes can bring positive change to the world around them. Every student will: Discuss the importance of social responsibility in business Begin to recognise their own skills and talents that could be used in business Improve skills in creativity and enterprising thinking Practice working in teams to solve business challenges Develop basic more...

From Affinity Consulting and Training Group

Adventures in Attitudes - A Guided Program for Achieving Personal and Professional Growth

Adventures in Attitudes is a program like no other. Delivered in ten half-day sessions, or as one continuous three and a half-day session, this is a strategic program designed to help people understand that how they perceive and respond to events is their choice. This awareness is the first step in changing negative attitudes to positive ones, and in changing disengagement to engagement. Over more...

From Play On Music Academy

Musical Mania

Musical Mania is an exciting summer performing arts program giving children the chance to write, produce, and perform an original musical in five fun-filled days. The program provides opportunities for children to participate in group music workshops, drama, set design, movement, and costume creation. Musical Mania is open to children ages 7 12 with an interest in learning new skills relating to more...

From Entelechy, Inc.

Handling Challenging Situations

Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience. more...

From Reliable Quality Consultants

Cost Reduction Techniques

In any business a pound saved goes straight to the bottom line and is like compound interest, it keeps adding to profitability year on year. These savings can be achieved in numerous ways; value engineering, production engineering, reorganization, negotiation, operational efficiency, elimination of waste, quality improvements, stock reduction the list is endless and significant opportunities more...

From Boston University Corporate Education Center

Bridging the Gap between the PMBOK 2nd edition (2000) and the 3rd edition (2004)

A one day ?BRIDGE? course is intended to allow students who have been preparing for the PMP exam based on the 2000 edition of the PMBOK (this is currently called the 2004 exam ? the new exam is referred to as the 2005 exam) to realign their preparation to the 2005 exam. Strategically, the course bridges the PMBOK version gap. Tactically, the course is designed to utilize a positive transfer of more...

From Synergy Solutions International

Proper Delegation Isn t Dumping

Most managers will agree that they don t have enough time to do everything they need to accomplish. Many end up functioning in a crisis mode or reactive management mode. Too often we think we are delegating when we give goals, assignments and/or work to others. When proper delegation isn t done, the people the work is given to become resentful because it s more of a dumping more work on more...

From SuccessSystems, Inc.

Respectful Relationships

...positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior change more...

From Innova Training & Consulting, Inc.

Six Thinking Hats

Six Thinking Hats Six Thinking Hats is a world-renowned course developed by Dr. Edward de Bono that will eliminate unproductive meetings and help individuals organize and maximize their thinking, making problem solving and decision making easier, faster and more effective. Six Thinking Hats teaches you to separate emotion from facts, the positive from the negative, and critical thinking from more...

From Boston University Corporate Education Center

Effective Project Leadership

...etencies needed to apply project leadership to create the positive project environment. Do you have the tools to provide project leadership? This course will provide you with the needed information to answer that question. Each student will complete a project leadership assessment tool, learn the various methods of leadership and how the methods interact to create the project dynamic and how to more...

From Reiki Rays Institute of Spiritual Growth

Usui Reiki Master Program

Usui reiki is the laying on of hands that is very popular amongst natural healers and those whose faith prevent them from using traditional medicine. Reiki means universal energy, and in this course you learn how to utilize this energy to help heal self and others, make positive personal and spiritual change, and emerge into a better being more...

From Think Without Boundaries Consulting

Small Business Success - What are the Secrets?

Learn the things EVERY business can do to create a WINNING plan for success! How to avoid the common pitfalls that cause many small businesses to fail. Create a step by step plan that will keep you moving in a positive direction! You will learn: * what it takes to be an entrepreneur * the Top 10 keys to Small Business Success * the Top 5 reasons Small Businesses Fail and how YOU can avoid them! more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

... new skills and sign up for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence and poise Gain a more...

From Zenergy PD Inc.

Group Dynamics

Managing people in groups during facilitation, trainings and presentations is a unique skill. To be successful one must employ a multitude of non-verbal management strategies. This course enables participants to learn the necessary skills for harnessing the energy of the group in the most positive way possible. Participants will explore the models behind successful group dynamic facilitation. more...

From The Lausanne Training and Development Group

Exemplary Customer Service

...: Capture Customer Cooperation Raise the Probability of Positive Customer Responses Understand your Personality Style and that of Others Respond Effectively to Specific Customer Behaviors Build Ongoing Trust with Repeat Customers Use e mail that motivates the customer Enhance the Listening Skills to reduce Negative Responses Manage a Variety of Customer Satisfaction Scenarios Enhance more...

From Boston University Corporate Education Center

Positive Assertive Management

If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard. more...

From Awareness Strategies Inc.

The Winner's Image

...cident. Winning comes about by design, determination, and positive action. This program gives you the complete plan for growing The Winner s Image that will help you design and live ANY lifestyle you choose. This course is for anyone who wants to improve where they are in life. Whether you goal is weight loss or and executive position on the board of directors, this coarse will reveal to you more...

From Calyptus Consulting Group

Communication and Interpersonal Skills

This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive more...

Customer Service Skills

...tomer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize customer needs and expectations, more...

From Kirk Miller & Associates, Inc.

Fundamentals of Supervision

An ancient Chinese philosopher said that the art of effective leadership is getting people to do what you want them to do while letting them believe it was their idea in the first place. It is the ability to mobilize the energies of other people to achieve a goal or an objective. In short, leadership means motivating other people to follow. And the finest leadership motivates others while more...

Advanced Conflict Management

Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged. It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can more...

From Alliance Training and Consulting, Inc.

Evaluation as a motivation and communication tool

Learn how to use employee evaluations as a positive tool. more...

Handling People with Tact and Diplomacy

This is a course for career minded professionals who want to excel in the interpersonal and communication skills needed to build a positive / influencing image. Learn how to resolve conflict, project self confidence and gain an understanding of non-verbal communication types. more...

From GHR Training Solutions

On Top of Stress

The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as more...

No Harassment No Excuse!: How to Prevent Workplace Harassment

...candid discussion and practical guidelines resulting in positive behavior change. While the critical issues of sexual harassment and racial intolerance are emphasized, all forms of harassment are covered. A dynamic male/female training Duo incorporates lively presentation, interactive exercises & discussion, powerful visual aids, and an information-packed participant manual - to deliver more...

From Alliance Training and Consulting, Inc.

Customer Service in the Public Sector

Learn positive communication skills to deal effectively with the most demanding customers and difficult situations. more...

From Henderson Training

Reinforcement

...ning a motivated work environment. When managers create a positive atmosphere where employees feel recognized and rewarded for their good performance, the results are phenomenal. Employees take responsibility for their tasks, show more initiative and the results can be seen in improved service, productivity, quality and teamwork. Reinforcement focuses on one of the most highly effective more...

From SavanJoy Financial

Quickbooks Pro

In just four hours you ll get fast, easy solutions to your QuickBooks problems and learn to use five hidden Reports that will impact your business immediately. Section One How to use QuickBooks to improve your business dramatically in the next 120 days. Section Two Company Setup Section Three Managing Lists: How QuickBooks will help you manage your cash flow cycle Section Four more...

From MMS Training & Consultancy (M) Sdn.Bhd.

5'S Towards A World Class Manufacturing

Go 5 S today! Choose to be A World Class Manufacturing Company. Display a positive image to your clients with Systematic arrangements, storage, controls, documentation of your business. 5S also develops self-discipline and ownership in every employee. For a details program outline email us at mmstc@tm.net.my more...

From People Tree Training Northampton

Customer Care - Putting People First & Complaint Handling for 'Happy Endings'

Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and more...

From Interpersonal Development

Consultative Selling

...lling and cross-selling Managing difficult situations for positive results Course Design The six modules are covered in two days. Learning activities are interactive, fast paced and focused on skill development to produce results. Each module includes either skill practise sessions or other direct application exercises. Course Outline Module 1; Consultative Selling Introductions Course more...

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