Instructor Led Positive Training

Problem Solving and Decision Making ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at  more...

Sales Success ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Meeting Effectiveness ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Cross Gender Communication ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Presentation Skills ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Writing Effectiveness ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Managing Across Generations ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Learning Technologies Consulting Services ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Change Management ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Effective Performance and Employee Management ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Steps to Effective Delegation ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Conflict Management ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Developing a Successful Sales Team ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Essential Communication and Listening Skills for an Effective Workplace ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Effective Coaching Skills ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Understanding and Managing Diversity ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Interviewing Skills ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Giving and Receiving Feedback ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Essential Listening Skills ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Classroom Sessions, Workshops, and Assessments ...ractice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results. Classroom programs can range in length from two hours to three days. We can conduct these sessions at your  more...

Leadership Edge ...pires others to contribute more fully a Develops a more positive organizational culture a Grows commitment to all around excellence Who Should Attend a Senior Executives & Managers a Middle Managers & Supervisors a Everyone in a role of influencing others a Team Leaders Workshop Materials Every participant receives a personalized DiSC Personality Profile along with a  more...

Coaching Skills For Managers ...pires others to contribute more fully a Develops a more positive team culture a Deepens satisfaction through living values Who Should Attend a Senior Executives & Managers a Middle Managers & Supervisors a Everyone in a role of influencing others a Team Leaders Workshop Materials Every participant receives a personalized DiSC Personality Profile along with a  more...

Negotiating Success For Managers ...ults are history. In this program managers learn that the positive relationships they create with this win-win approach to negotiating are just one of the great outcomes. Negotiating Success For Managers is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for common ground and a relationship based win-win  more...

Telephone Skills Training This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the  more...

Linux Professional Institute Certification - 2 ...ties at their ease. We shall appreciate to receive the positive concerns and responses in Karachi, Lahore, and Islamabad: http://www. lpipakistan. org/ https://cs. lpi. org/ caf/ Xamman/ partner/ list_partners LPI-ATP Authorized Training Partners Karachi (Region-A), Sindh Technology Education Academy (philanthropic project: AAZAM College of Technology) D-4, Fourth Floor, Osif  more...

Linux Professional Institute Certification - 3 ...ties at their ease. We shall appreciate to receive the positive concerns and responses in Karachi, Lahore, and Islamabad: http://www. lpipakistan. org/ https://cs. lpi. org/ caf/ Xamman/ partner/ list_partners LPI-ATP Authorized Training Partners Karachi (Region-A), Sindh Technology Education Academy (Philanthropic: AAZAM College of Technology) D-4, Fourth Floor, Osif Centre,  more...

7th Path Self Hypnosis Practitioners Workshop ... care of emptying the cup and then filling it with more positive thoughts, feelings and emotions. Many people find this a useful way to clear all the old programming, all past baggage. Some people even get to discovertheir life's purpose as a by-product of doing this course, a bonus! And one can achieve all this at the fraction of the cost of doing therapy one on one. This form of Self  more...

Supervisory Skills - Leadership and Management Comprehend the scope, nature and responsibility of the supervision/ management role and the demands this role places on them. Acquire an understanding of their role as leaders/ motivators, team builders and good communicators, and how these skills impact effective supervision. Practice professional techniques in providing positive discipline and feedback. Use different thinking skills and  more...

Psychology of Peak Performance - Management By the end of the program, participants will be able to: Get an inside look at Personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Use the powers of positive and  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Supervisory Skills - Leadership and Management By the end of the program, participants will be able to: Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing  more...

Essential Skills for Performance Excellence - Leadership and Management By the end of the program, participants will be able to: Get an inside look at personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Apply the powers of positive and  more...

Certified Corporate Financial Manager - Finance and Accounting By the end of the program, participants will be able to: Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Understand Investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Gain knowledge of mergers, acquisitions, takeovers, and corporate  more...

Supervisory Skills Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal  more...

Financial Management Certificate Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Gain knowledge of investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Demonstrate understanding of mergers, acquisitions, takeovers, and corporate control. Manage their working  more...

Essential Skills for Performance Excellence Get an inside look at personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Apply the powers of positive and effective thinking. Get a grip on stress and its causes  more...

Creative Retail Selling and Visual Merchandising Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Retail Management Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive  more...

Conflict Management ...positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and  more...

Complain Handling and Resolution ...nt will be familiar with; Understand that complaint is positive, that help us to keep customer loyalty & retention. Deal better with situations and actions that cana ™t be changed. How to Deal With Customer Types & how to handle them. How to make an effective complaint handling. Program Contents: What complaints mean? Most common complaints Percent of customers complaining to  more...

Telemarketing Using the Telephone as a Selling Tool ...oach to reduce your fear of cold calling. Ways to make a positive first impression. Strategies that help you speak to the decision-maker. Create a script to maximize your efficiency on the phone. Learn what to say to create interest, handle objections, and close the sale. Program Contents: Change your skills, change your income. Separating your company from the competition. Building  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Conflict Resolution Getting along in the Workplace ...onflict resolution styles and when to use them. Increase positive information flow through non-verbal and verbal communication skills. Develop effective techniques for intervention strategies. Strengthen staff trust and morale. Become more confident of your ability to manage conflicts to enhance productivity and performance. Program Contents: The positives and negatives of conflict.  more...

Positive Attitude Workshop ...anies fight to keep, and help your employees to have that positive impact too. Our attitude affects our behavior, which in turn affects our job performance. Learn to demonstrate good humor, dependability, integrity, and the ability to be a positive influence. HR Professionals: This program has been approved for 3. 25 (General) recertification credit hours toward PHR, SPHR and GPHR  more...

Introduction to Hypnotherapy ...r the roots of their problems, having the ability to make positive changes... Do you want to discover the mysteries of the unconsious mind? Then learning hypnosis may be the right path for you. This introductory lecture, featuring Master Hypnotherapist, Janis Ericson, provides you with an understanding of the unconscious mind and how trance works, while dispelling the myths surrounding  more...

NLP Practitioner Training ...keting, and counseling. To learn how to understand and positively change yourself and others in entirely new and powerful ways in just eight days, register today. NLP has a track record of producing life-long results, and it's fun and easy to learn. When you complete this program, you'll have the tools you need to improve your own life in a variety of positive ways and the certification to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Building Your Self Esteem and Assertiveness Skills ...participant will be familiar with; Learn how to create positive self-expectations. Begin setting goals to get more of what you want from life. Develop self-talk messages that help build self-esteem. Identify communication tools to help you be more assertive. Learn how to say no, and when no is the best answer. Learn how to make a positive first impression. Discover ways to connect with  more...

Conducting Effective Performance Reviews ...r. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Recognize the importance of having a performance appraisal process for employees.  more...

Change and How to Deal With It ...ng to change. See change as an essential element that is positive. Recognize that adapting to change is all about attitude. Identify the stages of change we go through as we learn to deal with change. See change as an opportunity for self-motivation and innovation. Develop strategies for dealing with and accepting changes in your organization. Program Contents: The change process.  more...

Workplace health and safety management ...nsuring safe work practices involves discipline in both a positive sense and a corrective sense. Create a disciplined environment in which all personnel act on the basis that worker safety and health protection is a fundamental value of the organization. Depends on the credibility of management's commitment to safety and health protection, through: Evidences of direct management  more...

ISO 9001 ISO 14001 OHSAS 18001 Internal Auditor ... OHSAS 18001: 2007 integrated internal audit * Use a positive audit approach that seeks to add value * Identify audit criteria for the organization that goes beyond ISO 9000, ISO14001, OHSAS 18001 * Develop a customized checklist unique to the organization to be audited * Use document review, interviews and observation to collect objective evidence * Audit  more...

ISO 14001 OHSAS 18001 Internal Auditor ...001: 2004 / OHSAS 18001: 2007 internal audit * Use a positive audit approach that seeks to added-value * Identify audit criteria for the organization that goes beyond ISO14001 & OHSAS 18001 * Develop a customized checklist unique to the organization to be audited * Use document review, interviews and observation to collect objective evidence * Audit clause-by-clause and  more...

Influencing Skills More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting  more...

Assertive Communication for Women In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. This course will enable delegates  more...

Managing your Manager ...les and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves, their manager, their team and the organisation as a whole. It is particularly recommended for  more...

Receiving Feedback in a Positive Manner Feedback is not always easy to receive, in fact most people take feedback personally instead of professionally. This class is designed to help individuals understand that receiving feedback is part of the coaching process. It will examine the impact of both positive and constructive feedback. Preserving self-esteem is a key to good leadership.  more...

Leadership Development Team Building Understanding the real meaning of leadership. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and  more...

Negotiation Skills The a Negotiation Skillsa Seminar enables participants to do better &achieve more in a variety of negotiating situations, as negotiation can smooth relations ,save you time ,money & gain you positive advantage. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa ™ teamwork, and answer written  more...

Call Center Excellence Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be  more...

Licensed NLP Practitioner training 7- Day Intensive ...challenge * Manage your personal/ professional life more positively * 'Model' outstanding performers in your chosen field of expertise * Use advanced language patterns to maximise marketing, training, presenting, customer service and management ability * Communicate elegantly at the conscious/ unconscious levels * Coach yourself and colleagues more productively * Trigger positive mental  more...

Successful Negotiating Skills Moving from conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is  more...

Driving Change ...positive and empowering experience Change, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can actually rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are understood, change can  more...

Developing and Implementing an Employee Engagement Strategy An Engaged Workforce is a Happy Workforce Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Effective Communication Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others. This programme is for you if you want  more...

Inspiring and Motivating Discover what drives you a and others a to business and personal success We all have common drivers: the need for food and shelter are powerful motivators, as is our need to be understood, affirmed, validated, and appreciated. At work, we are motivated when we can see a clear business reason for pursuing a particular course of action. Todaya ™s increasingly competitive world means that a  more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will  more...

Emotional Intelligence Emotional Intelligence - the key to outstanding performance Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional and leadership roles. Research on both sides of the Atlantic has found that a emotionally intelligenta workers have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels  more...

Stress Busting Stress a No 1 reason behind spiralling levels of absenteeism We all experience stress in the challenges of work and the daily routine of our lives, but it needna ™t get to the point where it makes us ill. We can enhance our ability to handle stress and even turn it into a positive by developing an understanding of how it works and how we can work effectively with it. This programme is  more...

Zest For Life ...positive attitude and zest for life is a conscious choice we can all make to overcome the many challenges we have to face in our daily lives. When you have a clear view of your goals, strategies and actions, you will come to see that anything is possible. This knowledge spills over to create a motivated workplace and an energised personal life. This programme is for you if you want to  more...

Achieving Excellence in Customer Care ...Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Hedge Fund Strategies ...to identify and evaluate the strategies that will produce positive returns well into and 2011 and beyond. The trainer, Jacob H Schmidt, will cover all strategies, however focus very much on the prospects. He will show how hedge fund managers really make money. Topics: variety of hedge fund trading strategies, analysis of each strategy with examples, focus on: * Equity based Strategies *  more...

ASD-STE100 Simplified Technical English training in Seattle Washington Join this professional training opportunity to learn about this international documentation standard to improve English text in preparation for multilingual translation and to achieve compliance. It is equally important for aerospace and defense publications as it is for technical documentation in general. You will achieve: - Cost savings - Cheaper, faster and better translations - Quality  more...

ASD-STE100 Simplified Technical English training in Finland Join this professional training opportunity to learn about this international documentation standard to improve English text in preparation for multilingual translation and to achieve compliance. You will achieve: - Cost savings - Cheaper, faster and better translations - Quality assurance - Compliance - Competitive advantage - Professional improvement The training includes  more...

ASD-STE100 training in Seoul, Korea Join this professional training opportunity to learn about this international documentation standard to improve English text and K-E translation in preparation for multilingual translation. You will achieve: - Cost savings - Cheaper, faster and better translations - Quality assurance - Compliance - Competitive advantage - Professional improvement The training includes classroom  more...

ASD-STE100 training in Tokyo, Japan Join this professional training opportunity to learn about this international documentation standard to improve English text and J-E translation in preparation for multilingual translation. You will achieve: - Cost savings - Cheaper, faster and better translations - Quality assurance - Compliance - Competitive advantage - Professional improvement The training includes classroom  more...

Simplified Technical English training in Israel Join this professional training opportunity to learn about this international documentation standard to improve English text quality in preparation for multilingual translation. You will achieve: - Cost savings - Cheaper, faster and better translations - Quality assurance - Compliance - Competitive advantage - Professional improvement The training includes classroom instruction and  more...

Licensed NLP Master Practitioner training 9- Day Intensive ...ourself and others easily Problem Solving * Trigger positive mental and emotional states at will * Think more creatively and precisely in all aspects of life Enhanced Performance * Build deep levels of rapport with others quickly and easily * Set and achieve personal and business goals more easily Improved Life/ Work Balance * Discover personal values and learn how to  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

E-Commerce ...gies as well as client needs are crucial ingredients of a positive outcome. In this hands-on course, you'll learn essentials of e-commerce web site creation including database design, shopping cart logic, merchant integration, security, and server side platform considerations. You'll create a functioning e-commerce site and learn how to create online shops for small business clients. Target  more...

LMI Catalyst Club Organizations improve when people make effective changes. The LMI Process focuses on people... their values, self- esteem, confidence levels, leadership beliefs, and motivation. This proven process of positive behavior change can be measured and results are guaranteed. Organization Time Management Empowerment Communication Goal Setting Scheduling Managing Interruptions Personal Time By  more...

ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes How to combat negativity and toxic attitudes in your office, in your home, and in yourself. Who should attend this seminar? Managers and employees on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy  more...

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from  more...

Six Thinking Hats from Edward de Bono Dr. Edward de Bono's Six Thinking Hats is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution. Individuals and teams will learn to separate thinking into six categories for analyzing issues and generating new ideas. Edward de Bono's Six Thinking Hats teaches you how to separate  more...

The Exceptional Trainer Introduction: With so many innovations in training this programme will cover all aspects from Training needs analysis to pre-course priming, to evaluation and post course acceleration of learning. You will explore best practice techniques and we will provide you with a complete and through insight into the complete training cycle. You will create added value at every stage of the process. An  more...

Coordinating Corporate Development ...ment in the training function Ensure that training has a positive impact on the bottom line Contribute at each stage to the main activities of the training function Select resources that maximise learning Develop a range of resources to impact the process of training design through to evaluation Identify & communicate requirements effectively with all contacts. Design templates for a  more...

Investing in Recruitment & Selection Introduction: It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day  more...

Effective Communication Skills ...lls that with practice will enable you to: Assess the positive and limited aspects of using your preferred communication style Understand the role of memory and how it affects our ability to remember messages Communicate messages that are memorable Recognise the importance of timing when communicating messages and time those messages for maximum effect Recognise the roles of power and  more...

Change Leadership ...orward change initiatives to get them moving in a new and positive direction Learning Objectives You will develop the techniques to make change irresistible including Linear and incremental approaches to planning change Consultancy techniques for increasing everyonea ™s ownership of and commitment to change. The skills of engagement and empowerment exploring a range of change  more...

Assertive Behaviour ... and pressures and this requires assertive behaviours and positive influence Course Aim(s) This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective  more...

Discover the leader in you ...s, and generate response-ability to ensure that the positive effects of active learning result in improved individual and organisational performance Business impact Significantly increased focus on team and personal goals Increased optional effort from an empowered team Raised levels of departmental confidence in his or her team s ability to deliver  more...

Investing in Recruitment Selection Introduction It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time. This practical two day  more...

Real Optimism ...stic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude? Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how you view it. You cannot choose what will happen to you. You cannot guarantee  more...

Advanced Selling Skills Course Objectives: The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business  more...

Positive influencing skills ...s not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure  more...

Negotiation Skills for senior leaders and managers ...plan Understanding why conflict is inevitable but can be positive Day Two Patterns of behaviour Highlight the importance of body language Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations Identify the areas of potential causes of stress where you can "take control" and plan a positive course of action Exercises and role play  more...

Assertiveness at Work ...bles them to communicate with more confidence and develop positive, assertive responses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and explain the differences between aggressive, assertive & passive behaviour What is assertiveness? Describe the benefits of assertive behaviour How to be more assertive Deal with fear  more...

Business and Report Writing Skills ...ness writing Accuracy, brevity and clarity Presenting a positive image Readability and plain English used to effect Letter Writing Using a systematic approach to planning, writing and editing Effective openings and closings Using different approaches to convey different messages Complaints, apologies, getting action, requesting information Practical exercises Basic Grammar and  more...

Coaching for Leaders Managers ...port Exercises and role play of current situations Turn positive action into positive habits & turn setbacks to your advantage Take personal responsibility for what you know as well as what you need to find out and feedback Day Two Introduction to NLP (neuro-linguistic programming) Communicating more effectively on an individual and group basis Understanding why conflict is inevitable  more...

Customer Care - Developing a Care Culture ... to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the importance of the lifetime value of each customer  more...

Facilitating with confidence Course Objectives: Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative  more...

Managing Conflict in the Workplace ...conflict is inevitable Understanding how conflict can be positive Traditional ways of dealing with conflict Patterns of behaviour Learn a preference for coping with conflict Distinguish between aggression, assertion and submission The three stances - Aggressive - Assertive - Passive Conflict strategies Manage conflict both internally and also with customers and suppliers Develop the  more...

Managing difficult situations on the telephone ...h a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with  more...

Stress Management ...techniques for helping themselves manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the workplace and at home Identify the most common effects of stress on their quality of life Learn a number of relaxation techniques to reduce the negative effects of stress Identify  more...

Effective Project Management Course Objectives: This highly practical programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth;  more...

Dealing with bullying and harassment in the workplace ...aintain clear standards of behaviour in order to create a positive working environment. Contents: At the end of the programme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications Increase their knowledge of the relevant legislation as it applies to bullying,  more...

Workplace Coaching Series- Unit Two Unit Two: Coaching Technique: Positive Feedback - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Customer Relations ...ver the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication Style -Dealing with "Difficult" Customers -Improving Results Using a Problem-Solving Approach This seminar can  more...

Speaking Ingeniously ...ders-from-the-stage, we often aim to cause people to make positive decisions. We want to share a message, and hope people adopt it, learn from it, and take action accordingly. Our audiences will NEVER respond to our messages if they remain in emotional states like neutral, disinterested, distracted, busy, annoyed, worried, incongruent, confused, or worse. When speakers focus  more...

High Performance Coaching (HPC) Workshop ...n it for you! =>The 'nuts and bolts' on how to convert positive emotional states into tangible setps and actions that lead to the goal; =>Performance architectural competencies as critical pre-requisities of a peak performance leader; => The stages on the high performance journey and the 4 levels of competency; => A suite of high performance tools to build powerful game plans such as:  more...

Supervisory skills ...s. Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not only  more...

Interpersonal skills Training ...s. Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not only  more...

Personality Development ...s. Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not only  more...

Effective Leadership ...s. Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not only  more...

Soft Skills Training ...s. Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not only  more...

Stress,Time and Fear management .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Soft skills Training activities .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Faculty Development Program .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Communication Workshop .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Time Management .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Motivation .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Team Building .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

People skills Training .... Some of the key note topics are Work and Life balance, Positive Attitude, Creativity, Life Skills, Effective Leadership, Personal Effectiveness, Health and Happiness etc. He is a motivational keynote speaker who has by now ignited many professional's will to lead. His speeches are content rich and especially made to address company's distinct and exclusive needs. The keynote topics not  more...

Positive Attitude Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Retail Selling Techniques .... Qualities of the professional Sales Consultant: Positive attitude Presentable Smells well Aggressive Polite listens more than he talks and thinks before he talks Educated and has general knowledge and extremely high knowledge about the product/ service as well as those of competitors Able to solve basic math problems Courteous and patient with customers  more...

Team Building Program Accountability and Team Cohesion ...k of team cohesion and accountability of actions (be they positive or negative). While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team. This lack of communication and accountability are causing  more...

Team Building and Workforce Development, Buffalo NY, Indoors or Outdoors The focus of this high energy program is improving Team Effectiveness. Skills addressed include: communication, creative problem solving, trust, team decision making, individual vs. team goals, accountability, planning with the end result in mind, leadership, taking positive risks, building a team attitude and a team-friendly environment in the work place.  more...

Customer Service Excellence This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful  more...

Customer Service Excellence This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for  more...

A Practical Guide to International Trade Why should you attend? We live and work in an increasingly global market which offers opportunities at every turn which we need to take. In some ways the world market is becomingly increasingly accessible, especially thanks to the internet. However, with the increased opportunities come increased competition and most of the complexities (about International Trade) remain in place. Knowing the  more...

A Practical Guide to Successful Pricing Strategies Why should you attend? We live and work in an increasingly global market which offers opportunities at every turn which we need to take. However, with those opportunities come increased competition and most of the complexities remain in place. Knowing the best ways to find and select the most suitable and competitive price for your product or services is crucial to the success and growth of  more...

The Power of Positive Thinking Positive thinking is infectious and leads to a 'can do' attitude within an individual, a team and an organisation. The session allows the group to consider the business consequences of negative thinking and learn the methodology to develop positive practices that can be achieved in the flick of a mental switch. For more information please go to: www. illumine. co. uk/ post  more...

Employee Engagement Passionate Leadership Leading WITH passion and FOR passion Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to  more...

mindXCEL PresentationsPublic Speaking Content: This is an intensive and highly interactive 2-day training workshop to help ensure delegates get the most from all presentation opportunities. It is a training ideal for people who need to present or speak in public and who now want to achieve more through their presentations. Throughout the workshop delegates will gain a wide range of practical experience through numerous  more...

Stress Management Stress management and maximising staff or employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the  more...

Intern training ...rnship and therefore it is very important that you make a positive impact and create a memorable experience. We work with you to ensure that your programme not only provides the necessary skills that the interns need for their summer placements, but also engage and excite them about working in the financial services industry and about working within your organisation. To achieve these  more...

Domestic Violence ...yths about domestic violence, offering real solutions for positive interventions. Join us for an informative and serious discussion of this problem as you satisfy your relicensure requirement. Some of the Objectives Include: 1. Identify three red flags of a battering personality. 2. List three reasons that victims may stay in an abusive relationship. 3. Describe screening  more...

mindXCEL Sales How do you get a customer to decide to "buy" from you or even just listen to you? You need an edge - a reason that makes you more attractive to the customer than your competition. Some people sell themselves more effectively than others. They seem to know naturally how to influence and persuade. Yet, even those who have a natural talent for selling and persuasion are using, although perhaps  more...

REGreen If you're looking to distinguish yourself as a green residential remodeling professional, REGREEN is for you. The full-day workshop builds on foundational knowledge of the REGREEN Residential Remodeling Guidelines and available online courses and will assist you in identifying and evaluating which green considerations, concepts and strategies will make a meaningful and positive impact on your next  more...

Time Empowerment TechniquesTM Program Location: Toronto Date: 2007-05-05 List Price: $495 Offered Price: $345.00 Seats Available: 6 Here are the 4 main benefits of attending this seminar: Gain control over your reactions to events and have more choices in your life Release negative emotions, anxiety, fears and phobias in yourself and others Create positive and lasting changes Install goals into your future  more...

Making the Transition to Management - 2 Day Seminar Location: Toronto Date: 2007-07-16 List Price: $1795 Offered Price: $1256.00 Seats Available: 1 How You Will Benefit * Understand your new managerial responsibilities - make a quick, effective transition to your new role * Establish credibility and effective work styles * Build alliances with peer Managers * Master the basics of coaching, communication, motivation,  more...

Coping With Stress Home and Work Are you looking to find balance and greater satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...

Conflict Resolution Negotiating Win-Wins ... confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Anyone who works in a management position, a team environment, in a customer service role, or support  more...

Client Care Representative CCR Certified Training Program 2 Days ...operation in the group and fosters customer confidence. A positive attitude goes a long way in promoting excellence in customer service. Learn skills to treat your customers with empathy, sincerity and consistency. Ideal Participants Ideal for new agents or as a refresher course for others. Certification Course Certification provided by the Toronto Chapter of the International Customer  more...

Uncovering and Creating Business Opportunities Module 4 ... to overcome these negative emotions so that you will see positive results from your efforts. * We will help you to set reasonable prospecting expectations so that you avoid feeling disappointed or discouraged. * You will learn techniques for cold calling and also other methods for generating leads that can produce better results with less effort. * In this workshop you will list  more...

Attitude is a Choice Participants who complete this workshop will: Take initiative and lead attitudinal changes through personal accountability. Inspire success strategies throughout the organization. Make decisions and set goals. Maintain a positive attitude before, during and after communications with  more...

Successfully Handling and Overcoming Objections In this workshop we will explain to you what objections are, why objections are sometimes a positive sign and how to work through objections to satisfy client concerns. Learn how to gain an edge that will make the difference when faced with objections.  more...

Managing Projects - nexient Target audience: Those who need the skills for efficient project implementation Learn How to: Master fundamental project management skills, concepts and techniques Link project goals and objectives to clear, compelling stakeholder needs Develop work breakdown structures Set realistic, measurable objectives and ensure positive results Estimate project costs and schedules using simple,  more...

Rapport and Relationship Building ...positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for avoiding disappointment and letting customers down.  more...

Conducting Effective Performance Reviews Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow & develop.  more...

Conduct Effective Performance Reviews - empower Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow and develop.  more...

Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust  more...

Intensive Coach Training ... attending this program: a Learn to facilitate ongoing positive change a Experiential training with practical coaching skills that can be used immediately a A proven coaching structure for unlocking peoplea s potential a Skills for having tough conversations a An ability to have shorter conversations with more impact a New ways to manage  more...