Online Positive eLearning - Training Resources

Brilliant Business Writing and Communication ...n they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing,  more...

Setting Performance Goals and Expectations ...es to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing  more...

Recognizing and Managing Anger ...rful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips  more...

Preventing Sexual Harassment for Leaders ...assment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is.  more...

Performance Review ...positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal reviews and show you how to successfully  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

How To Master Staying Positive ...inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time managementa and, to keep you focused on opportunity and growth, applying emotional  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Valuing Diversity ...nd techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Improving Your Image ...how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First, you will be given tips for determining the corporate image you currently have and the one you want to project. Next, you'll learn the subtleties of body language and how  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

Your Time and You Before you can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to  more...

Initiating Outbound Sales Calls ...s. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating  more...

Motivating a Winning Sales Team ...How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their progress. You'll also explore the key steps for  more...

Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Achieving Success the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your  more...

Assessing Customer Behavior ...r-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify  more...

Assessing Performance Continuously This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this  more...

Emotions Mindsets and Coaching What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...

Trends in Coaching ...ered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for  more...

The Path from Pessimism to Optimism Your point of view affects virtually every aspect of your life, including your level of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.  more...

Overcoming Organizational Negativity Organizational negativity is the responsibility of each individual. This course will teach you how to challenge organizational negativity as well as how to protect yourself from the negativity of others. You will learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Cross-selling in a Customer Service Call ...mers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Delivering the Message ...ues you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a  more...

Available Presentation Resources ...loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of  more...

Communicating for Contacts ...ession and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people  more...

Leading an Effective Business Meeting Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Creating a Positive Attitude ...er is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging  more...

Problem Solving Generating Alternatives ... today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is designed to equip you with numerous and productive alternative generation strategies that will enable you to draw from a pool of expanded options. By so doing, you'll better recognize and act on the best  more...

Planning and Identifying Project Risk ...or minimize its adverse effects, and to capitalize on its positive effects. In this course, the project manager will learn when and how to plan for risks and how to identify risks proactively and at the time they occur. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc.,  more...

Analyzing Project Risk Many people enjoy risk, as evidenced by the popularity of extreme sports. However, in business, risk is less welcome or enjoyable. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules and budgets. To help in this effort, "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third  more...

Responding to and Controlling Project Risk ...ever, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects over the life of a project. In this course, the project manager will learn about the last two processes in the Project Risk Management knowledge  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

The Individual s Role in a Team You can't have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll  more...

Six Sigma--Measurement System Re-analysis ...t or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved  more...

Employment Relations HRCI PHR ...ping to ensure that your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of  more...

Strategic Approaches to Labor Relations HRCI SPHR ...mployee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The  more...

Managing Upward Relationships ...cus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a good work environment. This requires managers to learn how to  more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...

Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute  more...

Leading Change from the Front Line Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Putting Knowledge to Work Can you imagine a successful company investing in a powerful machine and then just letting it sit in the warehouse? Knowledge, like a machine, must be used to create something positive for your company. If not, it's wasted. Unlike a machine, the beauty of knowledge is that it can be used, leveraged, and applied without diminishing. The key is to find the knowledge in your company, share it, and  more...

Management of Cash Flows ...positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce overhead. With a  more...

Professional Selling Over the Phone Preparation Strategies ...et up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales  more...

Professional Selling Over the Phone Prospecting ...ce mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a s voice mail. Select the  more...

Self Development Developing Rapport Through Communication ... Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility. Make your message memorable using repetition, humor, and support  more...

Career Development Professional Networking .... Follow guidelines for ensuring a positive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are  more...

Stress Management Fundamentals for Employees .... Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal sources of stress. Identify  more...

Financial Management Cash Analysis Management ...cash flow activities in a cash flow statement. Identify positive and negative cash flows by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits:  more...

Budgeting Operating Manufacturing Budgets ... Identify a variance as favorable or unfavorable and positive or negative. Using variance information, evaluate and brainstorm solutions to a performance issue. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Interpersonal Communication Effective Communication ...communication. Distinguish between positive and negative organizational climates. Simulation Overview: In this simulation, you will meet with three of your managers to discuss problems the company's rapid growth is causing. There have been several problems regarding your division's ability to fill customer orders. Each manager  more...

Interpersonal Communication Telephone Skills ...ills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ing assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence at work. Apply guidelines that will enable you to be assertive.  more...

Advanced Interpersonal Communication Building Relationships ... Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...ced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Business Writing The Fundamentals ...onsiderations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an  more...

Business Writing Writing Effective Proposals ...onsiderations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for identifying  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...ng a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating through an interpreter. Audience Managers, supervisors, employees, or anyone who  more...

Business Etiquette Office Protocol ... details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. Identify the  more...

Excellence in Service Fundamentals for Employees ...y relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations.  more...

Excellence in Service Solving Customer Problems In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...

Excellence in Service Working With Upset Customers ...tions and reduce your stress level. Identify how to use positive non-verbal and verbal communication when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the  more...

Excellence in Service Communicating With Customers Virtually ...etiquette. Identify verbal techniques used to project a positive telephone image. Identify non-verbal techniques used to project a positive telephone image. Unit 2: Managing the Telephone (0.5 hours) Sequence the steps for providing quality customer service over the telephone. Identify guidelines for placing a customer on hold. Identify guidelines for transferring a customer's  more...

Call Center Inbound Customer Service ...e of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in a credit  more...

Call Center Mgt Measuring Quality Performance ... Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use.  more...

Recruiting Retention Staffing Your Organization ... a SWOT analysis. Identify the six positive outcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats. Identify the five steps in human resource planning. Identify two techniques of determining future human resource capabilities. Use  more...

Decision Making Problem Solving Problem Solving Fundamentals ...lly use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options generated. Understand the advantages of team problem solving. Recognize when a solution is  more...

Leadership Development Goal Setting ... gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening.  more...

Delegation Understanding Delegation ...asons why it is so important, the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching  more...

Delegation Monitoring Evaluating Results ... maintaining boundaries. Identify positive questions to ask when giving delegates support. Identify guidelines for encouraging delegates to find their own solutions to problems. Simulation Overview: In the simulation at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to  more...

Employee Performance Providing Feedback .... Follow the process for providing positive feedback. Follow the process for providing constructive feedback. Monitor an individual's performance. Document the feedback you provide. Simulation Overview: In this simulation, you will be meeting with several of  more...

Essentials of Management Succeeding as a New Manager ...nto their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful  more...

Essentials of Management Creating a Positive Workplace ...Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed.  more...

Conducting Meetings Effective Meeting Communication ...ive Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, appropriate  more...

Change Management Adapting to Change ...tion phase of transition. List the positive and negative symptoms experienced during the exploration phase. Identify people's needs during the exploration phase. Apply strategies to help manage the exploration phase. Use steps to help manage the uncertainty of the exploration phase.  more...

Managing Performance Establishing a Peformance Plan ...formance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance planning meeting using the nine-step process. Develop effective performance goals. Given a four-step process,  more...

Managing Performance Overcoming Performance Appraisal Challenges ...discussion. Approach conflict in a positive manner using two principles. Avoid confrontational communication in an appraisal discussion. Given a five-step process, resolve conflict in an appraisal discussion. Simulation Overview: In this simulation, you will meet with Greg Kenton,  more...

Coaching Applying the Coaching Process ...e most appropriate way. Offer positive and constructive feedback effectively while coaching. Audience Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs  more...

Managing Generations in the Workplace Generations Working Together .... It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences  more...

Managing Change Managing Yourself Through Change ...e exploration phase. Identify the positive symptoms experienced during the exploration phase. Apply the four strategies for managing the exploration phase. Simulation Overview: You will meet with a District Manager and two Account Executives to discuss the recent merger of two product lines. Your goal during this meeting  more...

Team Management High Performance Teams ...lict is unhealthy. Make conflict a positive experience. Resolve conflict between yourself and other team members. Perform team conflict resolution. Simulation Overview: In this simulation, you will help resolve conflicts that develop within your team as it discusses the development  more...

Team Leadership Conducting Productive Team Meetings ...ty during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be  more...

Team Participation Team Communication ...s of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment  more...

Team Participation Decision Making in Teams ...e challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team  more...

Project Teams Building a Project Team ...ur team. Identify ways to create a positive emotional culture. Simulation Overview: In this simulation, you will be leading a troubleshooting project team made up of Nancy Hurst, Nathan Iverson, and Monica Washington. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...e Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor  more...

Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...

Essentials of Management Series The Essentials of Management Series includes the following courses: Essentials of Management: Negotiating Skills Essentials of Management: Succeeding as a New Manager Essentials of Management: Creating a Positive Workplace Essentials of Management: Maintaining a Productive Workforce To review individual course descriptions, please return to the previous page and select the desired  more...

Achieving Success Without Authority Personal Accountability ...estions. Differentiate between positive and negative coaching behaviors. Differentiate between accountability and responsibility. Differentiate between direct and indirect accountability. Differentiate between influence and manipulation. Audience This series is aimed at all employees  more...

Achieving Success Without Authority Focusing on Results ... Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Differentiate between high and low self-esteem. Identify a strategy to beat  more...

Telephone Skills Professionalism Through Basic Skills ...sic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through technology. Arrange the physical workspace. Identify and use resources. Audience All  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Frontline Leadership Positively Influencing Workplace Culture ...Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...eamwork. Identify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee the introduction of new software. Recently, a similar project team was dissolved because it wasn't performing very well. This  more...