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Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware ...n they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing,  more...
Setting Performance Goals and Expectations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...es to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing  more...
Recognizing and Managing Anger on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...rful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips  more...
Preventing Sexual Harassment for Leaders on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...assment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is.  more...
Performance Review on-line e-learning cbt (computer based) ...positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal reviews and show you how to successfully  more...
Applying Emotional Intelligence in the Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...
Applying Leadership Basics on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...
Dealing With Violence In The Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...
How To Master Staying Positive on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time managementa and, to keep you focused on opportunity and growth, applying emotional  more...
Leading Effective Teams on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...
Managing Disagreement on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...
Valuing Diversity on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...nd techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for  more...
Interviewing Skills for Job Candidates on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...
From 123-CBT Computer Based Training
Working with Your Customer s Key Players on-line e-learning cbt (computer based) Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...
Strategic Planning on-line e-learning cbt (computer based) Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...
Improving Your Image on-line e-learning cbt (computer based) ...how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First, you will be given tips for determining the corporate image you currently have and the one you want to project. Next, you'll learn the subtleties of body language and how  more...
Communication during Organizational Change on-line e-learning cbt (computer based) Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...
Your Time and You on-line e-learning cbt (computer based) Before you can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to  more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based) ...s. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating  more...
Motivating a Winning Sales Team on-line e-learning cbt (computer based) ...How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their progress. You'll also explore the key steps for  more...
Mentoring Effectively on-line e-learning cbt (computer based) Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...
Achieving Success the Help of a Mentor on-line e-learning cbt (computer based) Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) ...r-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify  more...
Assessing Performance Continuously on-line e-learning cbt (computer based) This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this  more...
Emotions Mindsets and Coaching on-line e-learning cbt (computer based) What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...
Trends in Coaching on-line e-learning cbt (computer based) ...ered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for  more...
The Path from Pessimism to Optimism on-line e-learning cbt (computer based) Your point of view affects virtually every aspect of your life, including your level of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.  more...
Overcoming Organizational Negativity on-line e-learning cbt (computer based) Organizational negativity is the responsibility of each individual. This course will teach you how to challenge organizational negativity as well as how to protect yourself from the negativity of others. You will learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...
Working with Internal Customers on-line e-learning cbt (computer based) Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...mers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer  more...
Resistance and Technical Professional Consultants on-line e-learning cbt (computer based) When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...
Delivering the Message on-line e-learning cbt (computer based) ...ues you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a  more...
Available Presentation Resources on-line e-learning cbt (computer based) ...loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of  more...
Communicating for Contacts on-line e-learning cbt (computer based) ...ession and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people  more...
Leading an Effective Business Meeting on-line e-learning cbt (computer based) Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...
Coping with Criticism and Feedback on-line e-learning cbt (computer based) We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...
Creating a Positive Attitude on-line e-learning cbt (computer based) ...er is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging  more...
Problem Solving Generating Alternatives on-line e-learning cbt (computer based) ... today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is designed to equip you with numerous and productive alternative generation strategies that will enable you to draw from a pool of expanded options. By so doing, you'll better recognize and act on the best  more...
Planning and Identifying Project Risk on-line e-learning cbt (computer based) ...or minimize its adverse effects, and to capitalize on its positive effects. In this course, the project manager will learn when and how to plan for risks and how to identify risks proactively and at the time they occur. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc.,  more...
Analyzing Project Risk on-line e-learning cbt (computer based) Many people enjoy risk, as evidenced by the popularity of extreme sports. However, in business, risk is less welcome or enjoyable. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules and budgets. To help in this effort, "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third  more...
Responding to and Controlling Project Risk on-line e-learning cbt (computer based) ...ever, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects over the life of a project. In this course, the project manager will learn about the last two processes in the Project Risk Management knowledge  more...
Team Conflict The Seeds of Dissent on-line e-learning cbt (computer based) Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...
The Individual s Role in a Team on-line e-learning cbt (computer based) You can't have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll  more...
Six Sigma--Measurement System Re-analysis on-line e-learning cbt (computer based) ...t or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved  more...
Employment Relations HRCI PHR on-line e-learning cbt (computer based) ...ping to ensure that your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of  more...
Strategic Approaches to Labor Relations HRCI SPHR on-line e-learning cbt (computer based) ...mployee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ...cus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a good work environment. This requires managers to learn how to  more...
Analyzing Cash Flow Statements on-line e-learning cbt (computer based) Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based) In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute  more...
Leading Change from the Front Line on-line e-learning cbt (computer based) Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...
Communication and Leadership on-line e-learning cbt (computer based) You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...
Putting Knowledge to Work on-line e-learning cbt (computer based) Can you imagine a successful company investing in a powerful machine and then just letting it sit in the warehouse? Knowledge, like a machine, must be used to create something positive for your company. If not, it's wasted. Unlike a machine, the beauty of knowledge is that it can be used, leveraged, and applied without diminishing. The key is to find the knowledge in your company, share it, and  more...
Management of Cash Flows on-line e-learning cbt (computer based) ...positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce overhead. With a  more...
Professional Selling Over the Phone Preparation Strategies on-line e-learning cbt (computer based)cd rom ...et up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales  more...
Professional Selling Over the Phone Prospecting on-line e-learning cbt (computer based)cd rom ...ce mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a s voice mail. Select the  more...
Self Development Developing Rapport Through Communication on-line e-learning cbt (computer based)cd rom ... Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility. Make your message memorable using repetition, humor, and support  more...
Career Development Professional Networking on-line e-learning cbt (computer based)cd rom .... Follow guidelines for ensuring a positive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are  more...
Stress Management Fundamentals for Employees on-line e-learning cbt (computer based)cd rom .... Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal sources of stress. Identify  more...
Financial Management Cash Analysis Management on-line e-learning cbt (computer based)cd rom ...cash flow activities in a cash flow statement. Identify positive and negative cash flows by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits:  more...
Budgeting Operating Manufacturing Budgets on-line e-learning cbt (computer based)cd rom ... Identify a variance as favorable or unfavorable and positive or negative. Using variance information, evaluate and brainstorm solutions to a performance issue. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...
Interpersonal Communication Effective Communication on-line e-learning cbt (computer based)cd rom ...communication. Distinguish between positive and negative organizational climates. Simulation Overview: In this simulation, you will meet with three of your managers to discuss problems the company's rapid growth is causing. There have been several problems regarding your division's ability to fill customer orders. Each manager  more...
Interpersonal Communication Telephone Skills on-line e-learning cbt (computer based)cd rom ...ills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To  more...
Emotional Intelligence Developing Emotional Intelligence Skills on-line e-learning cbt (computer based)cd rom ...ing assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence at work. Apply guidelines that will enable you to be assertive.  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ... Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships.  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ...ced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...
Business Writing The Fundamentals on-line e-learning cbt (computer based)cd rom ...onsiderations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an  more...
Business Writing Writing Effective Proposals on-line e-learning cbt (computer based)cd rom ...onsiderations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for identifying  more...
Cross Cultural Business Comm Devel Cross Cultural Comm Skills on-line e-learning cbt (computer based)cd rom ...ng a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating through an interpreter. Audience Managers, supervisors, employees, or anyone who  more...
Business Etiquette Office Protocol on-line e-learning cbt (computer based)cd rom ... details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. Identify the  more...
Excellence in Service Fundamentals for Employees on-line e-learning cbt (computer based)cd rom ...y relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations.  more...
Excellence in Service Solving Customer Problems on-line e-learning cbt (computer based)cd rom In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...
Excellence in Service Working With Upset Customers on-line e-learning cbt (computer based)cd rom ...tions and reduce your stress level. Identify how to use positive non-verbal and verbal communication when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the  more...
Excellence in Service Communicating With Customers Virtually on-line e-learning cbt (computer based)cd rom ...etiquette. Identify verbal techniques used to project a positive telephone image. Identify non-verbal techniques used to project a positive telephone image. Unit 2: Managing the Telephone (0.5 hours) Sequence the steps for providing quality customer service over the telephone. Identify guidelines for placing a customer on hold. Identify guidelines for transferring a customer's  more...
Call Center Inbound Customer Service on-line e-learning cbt (computer based)cd rom ...e of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in a credit  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ... Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use.  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ... a SWOT analysis. Identify the six positive outcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats. Identify the five steps in human resource planning. Identify two techniques of determining future human resource capabilities. Use  more...
Decision Making Problem Solving Problem Solving Fundamentals on-line e-learning cbt (computer based)cd rom ...lly use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options generated. Understand the advantages of team problem solving. Recognize when a solution is  more...
Leadership Development Goal Setting on-line e-learning cbt (computer based)cd rom ... gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening.  more...
Delegation Understanding Delegation on-line e-learning cbt (computer based)cd rom ...asons why it is so important, the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching  more...
Delegation Monitoring Evaluating Results on-line e-learning cbt (computer based)cd rom ... maintaining boundaries. Identify positive questions to ask when giving delegates support. Identify guidelines for encouraging delegates to find their own solutions to problems. Simulation Overview: In the simulation at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to  more...
Employee Performance Providing Feedback on-line e-learning cbt (computer based)cd rom .... Follow the process for providing positive feedback. Follow the process for providing constructive feedback. Monitor an individual's performance. Document the feedback you provide. Simulation Overview: In this simulation, you will be meeting with several of  more...
Essentials of Management Succeeding as a New Manager on-line e-learning cbt (computer based)cd rom ...nto their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful  more...
Essentials of Management Creating a Positive Workplace on-line e-learning cbt (computer based)cd rom ...Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed.  more...
Conducting Meetings Effective Meeting Communication on-line e-learning cbt (computer based)cd rom ...ive Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, appropriate  more...
Change Management Adapting to Change on-line e-learning cbt (computer based)cd rom ...tion phase of transition. List the positive and negative symptoms experienced during the exploration phase. Identify people's needs during the exploration phase. Apply strategies to help manage the exploration phase. Use steps to help manage the uncertainty of the exploration phase.  more...
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom ...formance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance planning meeting using the nine-step process. Develop effective performance goals. Given a four-step process,  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom ...discussion. Approach conflict in a positive manner using two principles. Avoid confrontational communication in an appraisal discussion. Given a five-step process, resolve conflict in an appraisal discussion. Simulation Overview: In this simulation, you will meet with Greg Kenton,  more...
Coaching Applying the Coaching Process on-line e-learning cbt (computer based)cd rom ...e most appropriate way. Offer positive and constructive feedback effectively while coaching. Audience Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs  more...
Managing Generations in the Workplace Generations Working Together on-line e-learning cbt (computer based)cd rom .... It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences  more...
Managing Change Managing Yourself Through Change on-line e-learning cbt (computer based)cd rom ...e exploration phase. Identify the positive symptoms experienced during the exploration phase. Apply the four strategies for managing the exploration phase. Simulation Overview: You will meet with a District Manager and two Account Executives to discuss the recent merger of two product lines. Your goal during this meeting  more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom ...lict is unhealthy. Make conflict a positive experience. Resolve conflict between yourself and other team members. Perform team conflict resolution. Simulation Overview: In this simulation, you will help resolve conflicts that develop within your team as it discusses the development  more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom ...ty during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom ...s of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom ...e challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based)cd rom ...ur team. Identify ways to create a positive emotional culture. Simulation Overview: In this simulation, you will be leading a troubleshooting project team made up of Nancy Hurst, Nathan Iverson, and Monica Washington. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved  more...
Administrative Assistant Skills Excelling as an Admin Assistant on-line e-learning cbt (computer based)cd rom ...e Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor  more...
Advanced Interpersonal Communication Series on-line e-learning cbt (computer based)cd rom The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...
Essentials of Management Series on-line e-learning cbt (computer based)cd rom The Essentials of Management Series includes the following courses: Essentials of Management: Negotiating Skills Essentials of Management: Succeeding as a New Manager Essentials of Management: Creating a Positive Workplace Essentials of Management: Maintaining a Productive Workforce To review individual course descriptions, please return to the previous page and select the desired  more...
Achieving Success Without Authority Personal Accountability on-line e-learning cbt (computer based)cd rom ...estions. Differentiate between positive and negative coaching behaviors. Differentiate between accountability and responsibility. Differentiate between direct and indirect accountability. Differentiate between influence and manipulation. Audience This series is aimed at all employees  more...
Achieving Success Without Authority Focusing on Results on-line e-learning cbt (computer based)cd rom ... Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Differentiate between high and low self-esteem. Identify a strategy to beat  more...
Telephone Skills Professionalism Through Basic Skills on-line e-learning cbt (computer based)cd rom ...sic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through technology. Arrange the physical workspace. Identify and use resources. Audience All  more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...
Frontline Leadership Positively Influencing Workplace Culture on-line e-learning cbt (computer based)cd rom ...Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps  more...
Moving from Technical Professional to Mgr Series Managing Personnel on-line e-learning cbt (computer based)cd rom ...eamwork. Identify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee the introduction of new software. Recently, a similar project team was dissolved because it wasn't performing very well. This  more...
From Learn Skills
Positive Workplace Environment on-line e-learning cbt (computer based)study at homeself directed The Positive Workplace title is a series of ready to deliver courses covering the creation and maintenance of a positive workplace environment.  more...
From Serebra Learning Corporation
Working with Your Customer s Key Players on-line e-learning cbt (computer based) Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...
Gaining Access to Key Personnel at Your Target Accounts on-line e-learning cbt (computer based) In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based) ...s. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating  more...
Handling Contacts Professionally Maximize Call Performance 1 on-line e-learning cbt (computer based) This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 2 on-line e-learning cbt (computer based) This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) ...r-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify  more...
Inbound Call Center Technology on-line e-learning cbt (computer based) Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...
Working With Internal Customers on-line e-learning cbt (computer based) Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...mers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer  more...
Interacting with the Customer on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...
Effective Communication Skills on-line e-learning cbt (computer based) Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) ...and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted to individuals wishing to qualify to work in a Customer Support Center/help desk environment.  more...
Write for Business Success Break Writing Barriers on-line e-learning cbt (computer based) Make a positive start to writing business documents. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Developing a Positive Attitude on-line e-learning cbt (computer based) ...er is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging  more...
Business Professionalism Simulation on-line e-learning cbt (computer based) ... on goals, aligning priorities and goals, demonstrating a positive attitude, reacting positively to criticism and feedback, and being assertive. The Business Professionalism Simulation comprises two scenarios and is based on the SkillSoft series "Business Professionalism." Throughout the simulation, links are provided to the following SkillSoft courses: PD0262, PD0263, and PD0264. Members of  more...
Dealing with Conflict in the Workplace Simulation on-line e-learning cbt (computer based) What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting  more...
Delivering Your Message on-line e-learning cbt (computer based) ...ues you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a  more...
Presentation Resources Available to You on-line e-learning cbt (computer based) ...loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of  more...
Leading Effective Business Meetings on-line e-learning cbt (computer based) ... drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach you how to make your meetings more successful by providing the tools and information that are necessary to lead an effective meeting. Business professionals who want to develop effective facilitation  more...
An Essential Guide to Giving Feedback on-line e-learning cbt (computer based) The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...
Coping with Criticism and Feedback on-line e-learning cbt (computer based) We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...
Effective Feedback for Employees and Colleagues Simulation on-line e-learning cbt (computer based) ...nce and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively  more...
Teamwork and Results Without Authority on-line e-learning cbt (computer based) When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting  more...
Leadership Without Authority on-line e-learning cbt (computer based) Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate  more...
Getting Results through Communication on-line e-learning cbt (computer based) When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...
Assertiveness from the Inside Out on-line e-learning cbt (computer based) Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional  more...
Cultivating Great Teams Resolve Conflicts Positively on-line e-learning cbt (computer based) This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.  more...
Performance Appraisal Simulation on-line e-learning cbt (computer based) ...positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals require more  more...
Effective Mentoring on-line e-learning cbt (computer based) Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...
Communication Skills for Successful Management on-line e-learning cbt (computer based) Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...
Addressing Problem Performance Simulation on-line e-learning cbt (computer based) You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods,  more...
Achieving Success with the help of a Mentor on-line e-learning cbt (computer based) Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide  more...
Coaching for Business on-line e-learning cbt (computer based) Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and  more...
Energizing and Empowering Employees on-line e-learning cbt (computer based) Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...
Leading Change from the Front Line on-line e-learning cbt (computer based) Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker  more...
Delivering 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...
360-Degree Performance Appraisal Simulation on-line e-learning cbt (computer based) In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ...cus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a go The target for this path is senior level directors, senior  more...
Successful Coaching Relationships on-line e-learning cbt (computer based) Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of  more...
Mindsets Emotions and Coaching on-line e-learning cbt (computer based) What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...
Coaching Trends on-line e-learning cbt (computer based) ...ered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for  more...
The Personal Approach in Delegation on-line e-learning cbt (computer based) Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover  more...
Strategic Approaches to Labor Relations HRCI SPHR on-line e-learning cbt (computer based) ...mployee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The  more...
Employee Relations HRCI PHR on-line e-learning cbt (computer based) ...ping to ensure that your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...
Advanced Administrative Support Simulation on-line e-learning cbt (computer based) ...ism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to  more...
Getting Started--The Administrative Support Professional on-line e-learning cbt (computer based) The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...
Effective Administrative Support Professional Simulation on-line e-learning cbt (computer based) Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of  more...
Analyzing Cash Flow Statements on-line e-learning cbt (computer based) Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...
Six Sigma--Measurement System Re-analysis on-line e-learning cbt (computer based) ...t or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved  more...
Inventory Management on-line e-learning cbt (computer based) In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...
Building Brand Equity on-line e-learning cbt (computer based) Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.  more...
Mold Awareness on-line e-learning cbt (computer based) Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly  more...
Customer Service : Handling Customer Complaints on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to soothing ruffled feathers and putting a smile  more...
Customer Service : Handling Angry Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a professional approach to soothing ruffled feathers  more...
Managing People: Giving Feedback and Praise to your Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Giving regular feedback is one of the most powerful ways of motivating people to give their best performance. This course will help you understand why timely feedback is vital. It stresses the importance of praise and gives tips and hints on how to deliver constructive criticism  more...
Managing People : Planning a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether  more...
Managing People : Leading a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course shows you how to make the most of every business meeting. It will help you become a dynamic and effective leader whose  more...
Managing People : Following up a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course will help you make the most of every business meeting. It will show you how to successfully follow up on your meetings so  more...
Managing People : Reviewing a Coaching Experience on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...ve recently coached a person the experience may have been positive or not so positive. In this course you'll examine a set of questions to help you decide whether this person was the best coaching candidate: whether you, the business and that person benefited from the coaching experience and whether you overcame obstacles to coaching. You can also examine some tips and hints for selecting the  more...
Face to Face Communications : Making a Contribution to a Meeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...get the best out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself heard and dealing with interruptions and conflict. Developing excellent communication  more...
Putting Customers First on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...
Recruitment & Selection Series: Opening the Interview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd When a candidate comes for an interview, they are probably nervous, even a bit intimidated. If you want to get the environment right for a successful interview, you need to make them feel welcome and relaxed from the moment they step in the door. Candidates will perform better if put at ease, and they will leave with a positive attitude towards your company if they are treated well.  more...
Personal Effectiveness - Teamworking: Defining a Team's Direction on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that  more...
Personal Effectiveness - Teamworking: Resolving Conflict within a Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will  more...
Coping with Stress Series: Short-Term Coping Strategies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected  more...
Coping with Stress Series: Your Attitude to Stress on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive  more...
Conflict Management Series: What is Conflict? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it,  more...
Excellence in Service: Providing Superior Customer Service on-line e-learning cbt (computer based) In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints.  more...
Excellence in Service - Fundamentals for Employees on-line e-learning cbt (computer based) In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...
Business Writing - The Fundamentals on-line e-learning cbt (computer based) Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this  more...
Business Writing - Writing Effective Proposals on-line e-learning cbt (computer based) Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this  more...
Telephone Skills: Understanding Basic Professionalism on the Phone on-line e-learning cbt (computer based) In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive professional image and use technology to increase your efficiency. In addition you will learn how to organize and supply your workspace to maximize focus.  more...
Delegation: Understanding Delegation on-line e-learning cbt (computer based) ...easons why it is so important the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching  more...
Administrative Assistant Skills: Excelling as an Administrative Assistant on-line e-learning cbt (computer based) In Administrative Assistant Skills: Excelling as an Administrative Assistant you will learn how to make office politics a positive tool build strong business relationships and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition you will learn how to work effectively with your supervisor work well with multiple  more...
Interpersonal Communication: Telephone Skills on-line e-learning cbt (computer based) Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone properly address callers and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions employ strategies to control a conversation and effectively handle situations with difficult callers.  more...
Professional Selling Over the Phone: Prospecting on-line e-learning cbt (computer based) Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition the program offers the student guidelines for building and maintaining relationships with prospects.  more...
Advanced Interpersonal Communication: Communicating to Build a Positive Culture on-line e-learning cbt (computer based) Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...
Emotional Intelligence: Developing Emotional Intelligence Skills on-line e-learning cbt (computer based) Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations including being assertive providing and accepting feedback building positive work environments  more...
Business Etiquette: Office Protocol on-line e-learning cbt (computer based) Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance develop positive relationships with co-workers and practice cubicle and office etiquette. In addition the program teaches learners the appropriate use of the Internet at work as well as how to handle  more...
Decision Making & Problem Solving: Problem Solving Fundamentals on-line e-learning cbt (computer based) In Decision Making & Problem Solving: Problem Solving Fundamentals you will learn to use a systematic approach to solve problems. In this program you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome.  more...
Frontline Leadership: Positively Influencing Workplace Culture on-line e-learning cbt (computer based) Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment addressing negativity and inspiring employee innovation.  more...
Conducting Meetings: Effective Meeting Communication on-line e-learning cbt (computer based) Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting.  more...
Essentials of Management: Succeeding as a New Manager on-line e-learning cbt (computer based) Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition students learn how to maintain control and enhance employee productivity.  more...
Essentials of Management: Creating a Positive Workplace on-line e-learning cbt (computer based) In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.  more...
Managing Performance: Establishing a Performance Plan on-line e-learning cbt (computer based) In Managing Performance: Establishing a Performance Plan you will learn the process for managing performance how to conduct a performance planning meeting and how to document the performance plan. In addition you will learn how to provide positive and constructive feedback as well as how to coach your employees throughout the appraisal period.  more...
Managing Generations in the Workplace: Generations Working Together on-line e-learning cbt (computer based) In Managing Generations in the Workplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction how to effectively coach and manage intergenerational teams so as to maximize their performance and how to motivate employees and promote winning behaviors.  more...
Team Participation: Decision Making in Teams on-line e-learning cbt (computer based) In Team Participation: Decision Making in Teams participants explore the process of reaching consensus examine the challenges of doing so and develop the ability to make positive contributions to team decisions.  more...
From Seletel Informatique
Leading Teams Videos on-line e-learning cbt (computer based) Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results. Audience: Non-Managers, Front Line Managers, Mid Level Managers, Exec Level  more...
From Global Institute for Management (GIM)
Leadership Basics - Coaching Employees on-line e-learning cbt (computer based) This course focuses on the fundamentals of coaching employees and exercising leadership. In this comprehensive course, you will learn the stark contrast between managing people and leading people. You will gain an understanding of how leaders coach employees and drive them to higher levels of satisfaction and productivity. This course will cover a wide variety of topics related to coaching and  more...
From Healings of the Heart
Living in Harmony With the Universal Law on-line e-learning cbt (computer based)study at homeself directedbook Every aspect of your life is governed by laws, which are universal and divine by nature. By learning to live in harmony with these laws you have the potential to experience a life filled with prosperity and joy. These laws will help you to build financial security, attract loving relationships, solve difficult problems, find your Soula s purpose & connect with a higher source of wisdom and  more...
From Training Link Education S.E.A
Certificate in Airline & Airport Customer Care on-line e-learning cbt (computer based)study at home Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a  more...
Certificate in Preparation for Airport & Airline Employment on-line e-learning cbt (computer based)study at home ...d interview techniques which help candidates to express a positive attitude and present their personal attributes effectively Understand recruitment styles & activities, and how to create a favourable impression Know how to contribute effectively to individual and group recruitment activities Develop and understanding of the importance of personal presentation Understand  more...
From Personal Development For Women
A Course on Confidence for Women - LIVE and ONline Available A Course on Confidence for Women http://womenservices-masha. com/ default. html Free exercises : http://www. youtube. com/ user/ mashatikhonova A Course on Confidence for Women This course is going to be easy fun and extremly effective. You will learn how to shape each part of your lifethe way you want it to, while along the way learning confidence and emracing it. You are going to learn  more...
From Child Care Lounge
Positive Discipline Online Course on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to identify common misbehaviors and how to prevent them; they will learn the goals and guidelines of positive discipline and design a list of preschool classroom rules. Participants will also be actively involved in applying positive discipline  more...
From Complementary HealthCare
POSITIVE ASSERTIVENESS AND SELF ESTEEM Would you like to become more assertiveness at work and in personal relationships? This supported home-study course will help you increase your self-esteem through standing up for your right to be treated fairly. It will also teach you how to express your opinions, needs, and feelings, without ignoring or hurting the opinions, needs and feelings of others.  more...
From Ideal Performance Training
Indoor Cycling Instructor Course on-line e-learning cbt (computer based)study at homeself directed ...sion prior to sending in, so you should be confident of a positive result here! 8. Get your result and congratulate yourself! Lets keep the positive thought here :-) You will receive notifcation of your result and personal feedback from your tutor via email. 9. Receive your certificate and start teaching as a qualified indoor cycling instructor! Your certificate will be posted out to  more...
From RAIAA
Study in UK USA Australia New Zealand ...ducation abroad, RAIAA has a clear goal, to bring about a positive change in the lives of students by helping them realize their highest potential through the best training and guidance for study abroad. www. raiaa. in http://www. raiaa. in/ admission_counseling. htm http://www. raiaa. in/ counselingvisa. htm In case of any further query, please write or call us. Good luck! For  more...
From JED New Media inc.
Business Card Design on-line e-learning cbt (computer based) Make a great first impression with your business card. A well-designed business card is an effective selling tool for highlighting the nature and forte of your business. Explore the basics of business card design and get inspired by illustrations of effective use of colors, fonts, designs, and borders.  more...
Considering an MBA? on-line e-learning cbt (computer based) Thinking of applying for a Masters in Business Administration (MBA)? Make an informed decision. Gain an understanding of the potential advantages and disadvantages of the many MBA options that exist and the potential costs of programs. Find out how to effectively prepare in order to gain successful admission.  more...
Embauchez : les pi ges a viter lors de l entrevue on-line e-learning cbt (computer based) Ce JEDlet d crit plusieurs situations embarrassantes v cues par des candidats. Vous apprendrez a diriger une entrevue d'une fa on professionnelle et a laisser a chacun des candidats une impression favorable de votre compagnie. En effet, vos candidats doivent tre consid r s comme s'ils taient des clients. Enfin, ce JEDlet vous guidera a travers les diverses composantes du processus de recrutement  more...
Energize with Aerobics! on-line e-learning cbt (computer based) Looking to start an exercise program? Find out if aerobics are for you. Review six popular aerobics activities and examine the skill and intensity level of each activity, the benefits and disadvantages of any particular option vis-a-vis another, the duration, and the required equipment.  more...
Resolving Customer Complaints on-line e-learning cbt (computer based) It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues.  more...
Running Tips for the Beginner on-line e-learning cbt (computer based) Running is inexpensive, increases your energy, and takes little time. It s a personal activity that can help you stay fit and feel better. Whatever your motivation is for starting a running regimen, the tips you acquire here will help you set realistic goals, stay motivated, plan a routine and avoid injury.  more...
Schoolyard Bullying on-line e-learning cbt (computer based) This JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations.  more...
Selling Your Company to the Press on-line e-learning cbt (computer based) It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner.  more...
Simple Steps to Super Slogans on-line e-learning cbt (computer based) To develop and preserve a positive corporate image, organizations inevitably rely on slogans. The information presented here offers valuable tools on how to identify a successful slogan, determine the right type of slogan to use for your product, and how to go about writing and testing effective slogans.  more...
Successful Team Dynamics on-line e-learning cbt (computer based) Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.  more...
Vendez votre entreprise aux journalistes on-line e-learning cbt (computer based) Ce JEDlet traite des questions que vous devez poser au journaliste qui d sire r aliser une entrevue avec vous.Il vous pr sente aussi des trucs et astuces pour r pondre habilement et efficacement aux questions qui vous seront pos es lors de la pr -entrevue et lors de l entrevue elle-m me. Vous y trouverez galement des conseils sur la fa on de pr senter votre entreprise de mani re positive.  more...
Warm Up with Icebreakers on-line e-learning cbt (computer based) Start your training session with an icebreaker that sets a positive tone. Consider the factors affecting your choice of icebreaker and explore tips on where to find great ideas. Outlined here are six examples of proven icebreakers that work in a variety of training environments.  more...
When You Have to Let Someone Go on-line e-learning cbt (computer based) Do you know how to plan a termination meeting? From choosing the best time and place, to selecting who should attend, examine guidelines of conducting the meeting in a professional and efficient manner while reinforcing a positive corporate image.  more...
'Win-Win' Sales Strategies on-line e-learning cbt (computer based) Looking to improve communications with your clients? Discover a new way of doing business by integrating Bob Burg s approach in Winning Without Intimidation. Using positive preparation methods, you can prepare mentally to make a sale and overcome any obstacles you might encounter in the process.  more...
Wrestling with Stress on-line e-learning cbt (computer based) Discover tips and hints on how to minimize stressful situations in order to promote maximum physical and mental health. As an individual, you have an obligation to yourself, your family and your employer to stay in good shape and to effectively manage personal stress.  more...
From Quantum Results Corporation
Customer Service Development on-line e-learning cbt (computer based)study at homeself directedbook ...one. -Happy customers will tell to 4 or 5 others of their positive experience however dissatisfied customers will tell to 9 to 12 about their negative experiences. Most of the time, unsatisfied customers just leave away without complaint. The program for Customer Service Development (online and tele-conference) is designed for organizations that look to improve their people attitude and  more...
From Sessions Online School of Design
graphic design I on-line e-learning cbt (computer based)study at homeself directed ...ortant cornerstones in graphic design such as proportion, positive and negative space and grids adds logic to the lessons. Start training in the three major graphic software tools available today efficiently: Photoshop, Illustrator and Quark XPress (optional). You will learn how the different softwares INTERACT with one another and how to apply them to real graphic design projects and  more...
From Skillspride Online Training
Help Desk Analyst on-line e-learning cbt (computer based) This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will  more...
From JED New Media inc.
Nuances of Netwriting on-line e-learning cbt (computer based) You do not have to be a professional writer to learn how to create compelling Web site content. "Netwriting" is evolving into a new discipline. It is an invaluable skill that anyone can learn. Find out how good Web writing sells, fosters successful online business relationships, and creates Web-based credibility for your company.  more...
Read Your Candidate on-line e-learning cbt (computer based) Better evaluate job applicants by identifying the various messages they send during an interview. Use a variety of question types to provoke specific responses and determine whether the candidate possesses the necessary qualifications.  more...
Recruitment and Interviews: Capturing Competency on-line e-learning cbt (computer based) Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants.  more...
Recruitment Interview Pitfalls on-line e-learning cbt (computer based) Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques.  more...
Reducing Stress with Yoga on-line e-learning cbt (computer based) Feeling stressed lately? Taking the time to breathe or stretch may change your entire day. Yoga provides safe and healthy stress management to help you substantially improve your overall health. Explore a number of exercises that can be incorporated into your busy lifestyle and choose the techniques that best suit you.  more...
From Sessions Online School of Design
Advertising Design Course on-line e-learning cbt (computer based)study at homeself directed ... Communication Branding, the art of creating a widespread positive recognition for a company's products and services, is based on an understanding of human perception. Lesson Five looks at how ads act on such human perceptions as vision, memory, and familiarity, and how this creates brand recognition. You'll learn the do's and don'ts of incorporating a brand into an ad or campaign, as well as  more...
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