Online Potential eLearning

Directing Others ...will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including organizing resources, is discussed.  more...

Creating a Business Execution Culture ...ssessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute better? Coaching for Execution will provide valuable information to ensure your team is executing to its fullest  more...

Developing Human Resources HRCI PHR ...ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course  more...

Recruiting Talent ...ganizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will  more...

Nonstatistical Analysis Methods in Six Sigma ...is by including qualitative considerations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes and generate initial ideas for resolving problems when a project enters the Improve phase. This course covers the use of various nonstatistical analysis methods including failure modes and effects analysis (FMEA), gap analysis, scenario planning,  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later  more...

Modeling and Analyzing Processes in Six Sigma Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas  more...

Effective Team Communication ...ey can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course, you'll learn the importance of fostering a team environment  more...

Emegency Response in the Workplace ...ted with hazardous substances in an incident, specify the potential outcomes associated with an emergency created when hazardous substances are present, define the role and responsibilities of the Emergency Response Team, identify additional resources for more information regarding relevant standard operating procedures for emergency response, identify the requirements for air monitoring during  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Construction Safety Orientation Construction Safety Orientation This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements - recognize hazards commonly found at construction  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Chemical Process Safety ...es who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a process. The content in this course is designed to comply  more...

Technology and Implementation Considerations ...oceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This course also covers implementation considerations, including  more...

Documenting Discipline ...cumentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content  more...

Risk Management Planning ...? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of  more...

Performing Risk Analysis ...unately, there are proven methods to identify and analyze potential threats so that appropriate risk responses are developed and the project's level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether positive  more...

Risk Response Monitor and Control ...ert or minimize its adverse effects, and to capitalize on potential opportunities over the life of a project. In this course, the last two processes in the Project Risk Management knowledge area Plan Risk Responses and Monitor and Control Risks will be introduced. Specifically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and  more...

Problem Solving Digging Deeper ... the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best  more...

Intellectual Property Overview ...lectual property, the legal protections in place, and the potential consequences of violating intellectual property laws. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do  more...

Understanding the Americans with Disabilities Act ADA ...nes the manager s role in ADA compliance and explores the potential consequences of failing to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008 which further clarified employers obligations under the ADA. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell &  more...

Conflicts of Interest in the Workplace ...nflict of interest may also exist if the employee has any potential personal interest that may impair the employee's judgment, whether the employee realizes it or not, and even if the employee does not intend to have a conflict of interest. Conflicts of interest do not have to be acted upon to exist they can be inherent in the relationships and interests an employee has. An employee may have a  more...

Effective Relationships with Customers ...n your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most  more...

Using Surveys to Measure Customer Satisfaction ...pitating improvements in the areas that cause or have the potential to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same  more...

Environmental Management Systems EMS ...ncluding preparedness and response requirements), and the potential consequences of departure from specified operating procedure. In this course, learners will be introduced to the important concepts of EMS and find out how these apply to their own company's EMS. SkillSoft Corporation is not affiliated with or sponsored by the ISO and does not have a relationship with the ISO. As such,  more...

Workplace Security Awareness ...d appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the  more...

Welding Cutting and Brazing ...ng lifetime. This one-hour course will inform learners of potential health and safety concerns unique to welding, cutting, and brazing prevention. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: specify fire prevention techniques used during welding, cutting, and brazing, specify the proper handling,  more...

Safe Work Practices ...st be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of safe work practices, identify the assessment tools used to identify workplace hazards, define job safety analysis (JSA), its methods, and  more...

Getting Ready to Coach ...heir employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing  more...

Site Safety and Health Plan Procedures HAZWOPER ...ies and procedures to protect workers and the public from potential hazards posed by a hazardous waste site. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the purpose of personnel organizational structure associated with a site safety and health plan, identify the purpose of a work plan, identify  more...

Powered Industrial Truck Safety ...materials. It will better familiarize the worker with the potential health and safety concerns associated with powered industrial trucks. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: specify the purpose of the Powered Industrial Truck standard (29 CFR 1910.178), define the operator training  more...

Office Safety Office Safety This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify office noise  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Pandemic Flu Awareness ...be absent from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is enormous. To address this, the government has released a response plan called the "National Strategy for Pandemic Influenza Implementation Plan," referred to as "the Strategy." The Strategy outlines the roles and responsibilities of governmental and nongovernmental entities,  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Hazardous Materials in the Workplace ... occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper steps to contain hazardous spills; specify confinement methods for solids, liquids, and gases;  more...

Hand and Power Tool Safety ...rkplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is designed to comply with the intent of  more...

Food Safety Handling ...e risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the ways in which food can become contaminated and provides  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Identifying Project Risk ...every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh the time investment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and  more...

Optimizing a Database Data Recovery Plan for SQL Server 2005 Optimizing a Database Data Recovery Plan for SQL Server 2005 Microsoft To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario  more...

Business Performance and Financial Measures in Six Sigma ...financial measures are crucial in determining whether the potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the ASQ Certified Six Sigma  more...

Purchasing Finding Sources of Supply Purchasing: Finding Sources of Supply Your organization's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available  more...

Delivering a Difficult Message with Diplomacy Tact ...le issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy  more...

Oracle Database 11g R2 Managing Database Space Duplication ...database server. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace space usage, and reclaim wasted space from tables and indexes by using the segment shrink functionality. Using the segment advisor, resumable space  more...

SAP BusinessObjects Overview ...ss activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full advantage of its information assets, an enterprise must be able to store and utilize data wisely. The SAP BusinessObjects suite of applications provides the enterprise with a comprehensive  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls ...ipment to implement a network security policy against the potential costs of network security breaches. Cisco provides several router-based solutions for implementing firewall features: basic traffic filtering capabilities using access control lists (ACLs), Cisco IOS Firewalls, and Cisco IOS zone-based policy firewalls. This course explains the operations of the different types of firewall  more...

SAP BusinessObjects Crystal Reports ... The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has supplanted the BusinessExplorer report designer as SAP's standard enterprise reporting tool. Crystal Reports provides the interface  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Minimizing Service Loss Data Theft ... of Layer 2 malicious activities. This course defines the potential vulnerabilities relating to VLANs that can occur within a network. After the vulnerabilities are identified, solutions for each vulnerability are discussed, and configuration commands are defined. This course discusses port security for denial of MAC spoofing and MAC flooding, and the use of private VLANs (PVLANs) and VLAN  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...complexity to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an  more...

Behavioral Interview Techniques Behavioral Interview Techniques Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Developing a High-Performance Organization ...ization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...rketing objectives, given your organization's current and potential capabilities? And what kind of profile does the marketing function have in your organization? Addressing questions like these will help you improve and develop strategies that reflect your unique capabilities. This course describes how to conduct an internal analysis as part of the process of developing competitive marketing  more...

Manipulating XML with the SML DOM Ajax Manipulating XML with the SML DOM & Ajax Accessing and parsing XML data is an important facet of utilizing it in web applications. Some of the most popular ways of accessing and parsing XML data are through the XML Document Object Model (XML DOM) and through asynchronous JavaScript and XML (Ajax). This course will explore how to use these techniques with XML to realize its data potential.  more...

Brand Management for Social Media Wireless Technologies Brand Management for Social Media & Wireless Technologies The brand tenets of the past (notably control and predictability) are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand  more...

Developing a Brand Internally ... your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational actions, and the real brand experience helps generate brand staying power and customer loyalty. This course discusses the benefits  more...

Preventing Problem Performance ...nt problems by helping employees perform to their highest potential. With regular communication and the right mix of monitoring techniques, you can motivate employees toward good performance and identify problems before they get out of hand. This course explores how you can prevent problems using performance management activities such as communicating expectations and motivating for good  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It explains how to refine those ideas and select the best idea by using a  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...g current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines actions that help make the implementation run  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

CompTIA Server 2009 Server Functions Network Essentials ...rver. The administrator must be familiar with each of the potential roles and how they will impact each other and the users they serve. This course introduces the various server roles and discusses the possible benefits of using virtualization. The course also explains the technologies used to add servers to your network. This course maps to CompTIA's Server 2009 exam, SK0-003, and covers the  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning Oracle Dabase 11g: Tape Vaulting, Duplication & Tuning Oracle Oracle Secure Backup uses a volume rotation policy to track a backup volume as it moves from its originating location to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and  more...

The Biotechnology Industry Overview Version 1 ...chnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can lead to  more...

Managing Workforce Generations Working with a Mulitgenerational Team ...r differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including  more...

IT Project Management Essentials Managing Risks in an IT Project ... IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential trouble areas need to be identified early  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate Negotiation Skills for Sales Professionals: Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable  more...

Managing Resources During Difficult Times ... to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ts Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Manifesting 101: How to Get What You Want w/o Goofing it Up First ! ...Potential w/Momentum Manifesting 101 (Self Study Course) introduces or reminds us how to have our desires and intentions flow to us in ease, versus chasing them in struggle and frustration. There is a Mechanics of Energy, Spirit, Consciousness, that is at work within and around us, that we have access to for the purposeful design of our dreams come true. The essence of this Course and its  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! ...Potential w/Momentum As this 2nd offering in the Manifesting Series continues, the student now sees how energy is formed on purpose and how to use this new knowledge so that it shows in one`s experience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this endeavor. The student will have  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line between the known and the  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company A 25 page self-directed marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical  more...

Introduction to Medical Transcription ...cal transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an overview of typical medical  more...

Microsoft PowerPoint 2002 Comprehensive This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Word 2002 Expert ...ing skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in  more...

Microsoft Word 2002 Level 3 ...ers will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of  more...

Word 2002 MOUS This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they  more...

Dealing With Violence In The Workplace ...s and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Managing a Virtual Office ...actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Recognizing and Responding to Signals of Violence ...ver, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in  more...

Understanding and Using Contracts ...ver the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of  more...

Valuing Diversity ...ager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success Many grants are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will  more...

Global Travel Geography Culture Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Career Assessment Profile ...er Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,  more...

Entrepreneur Assessment Profile ...ve what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed  more...

Leadership Assessment Profile ...yle to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is  more...

Significantly Increase the Value of Any Property--Instructor-Led ...neurial principles. As with any business opportunity, the potential for profitability in real estate is connected to an ability to identify and capitalize on market segments that have stronger demand. This course will show you how to identify these rental opportunities and to structure the whole rental property experience such that you enjoy higher returns and less tenant turnover. The course  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...rue. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all  more...

Job-Seekers Workshop: 10 steps to a new beginning ...ments with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways to contact employers, gives tips on preparing for an interview, such as considering answers for questions that may  more...

Control of Hazardous Energy (Lockout/Tagout) ...ho Should Take This Course Persons who are exposed to the potential release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety compliance managers and safety committee members -maintenance  more...

Personal Protective Equipment One small step for man, one giant leap for mankind. Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.?  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...ppeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact  more...

Comprehensive Online Instructor Certificate Program ...gy, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate  more...

Choosing a Renewable Energy Installer ...le energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner. Choosing a Renewable Energy Installer With the amount  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ... through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course  more...

Monitor And Manage Performance ...r monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their  more...

SalesPlus ...ional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ... practices into your organization and achieve your career potential. From reverse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...ppeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact  more...

The EcoBroker Certificate Program ...to real estate transactions. Real estate licensees reduce potential liabilities through improved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who receive this training assist buyers and sellers in learning more about environmental issues, and encourage their clients to make informed decisions with regard to  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...r that provides maximum flexibility and excellent earning potential that increases steadily over time. Entry-level transcriptionists can expect to earn at least twice the hourly minimum wage in larger cities, perhaps less in other areas. It is not unusual for highly experienced transcriptionists, especially those who are paid on production, to earn $60,000 per year or more. Your income will  more...

Practical Grant Writing I with Mentor ...articipants will develop the skills necessary to identify potential funders, gather organizational information, create a budget, write a proposal, and develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a real grant to work on, they can create a mock application  more...

Practical Grant Writing II with Instructor ...articipants will develop the skills necessary to identify potential funders, gather organizational information, create a budget, write a proposal, and develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a real grant to work on, they can create a mock application  more...

Leading Generations X and Next ...X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last "threaded" topic shows a Generation  more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual  more...

Tomorrow s Managers Competencies ...ng times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills, learn how to get buy-in, and discover management strategies that ensure success. You'll have the tools to achieve an office or work  more...

Preparing as the Interviewee ... old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing.In this course, you'll learn how to locate opportunities and build a behavioral-based resume. You'll also discover how to provide behavioral-based information during the pre-interview phone screening. Additionally, you'll be  more...

Implementing IT Security and Workplace Safety Measures To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them  more...

Industry Overview Federal Government ...t contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works  more...

About 360-Degree Performance Feedback ... your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Managing and Maintaining Brand Equity ...face? Lesson one explores making the most of your brand's potential by identifying the conditions needed for creating an effective and long-lasting brand extensions. You will also learn of other strategies to revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls.  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Taking Systems Thinking into Your Personal Life Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is  more...

Cisco BCMSN 3 0 Mitigating Service Loss and Data Theft To recognize the potential attacks and how to implement security features in a switched network.  more...

Cisco BCMSN 3 0 Mitigating Service Loss and Data Theft To recognize the potential attacks and how to implement security features in a switched network.  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Check Point NGX SmartDefense and Content Security To recognize attack types and defend a network using SmartDefense, and use content security and URL screening to protect a network from potential attacks  more...

Networking Security Fundamentals To introduce the fundamentals of network security and the potential threats to networks and data  more...

Implementing IT Security and Workplace Safety Measures To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them  more...

Insider Trading Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing  more...

An Essential Guide to Giving Feedback ... organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring  more...

Call Center Customer Service ...ustomer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore, it is suggested that the you  more...

Brand Management Developing a Brand Strategy ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Building and Defending  more...

Sales Skills Prospecting Addressing Needs .... Know what to do when researching potential clients. Apply the guidelines of the PHASED acronym. Build a sales network. Simulation Overview: In this simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy  more...

Brand Management Integrated Marketing ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Integrated Brand  more...

Sales Skills Developing a Winning Strategy ...nd about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour) Correctly list the three steps of the consulting strategy. Complete the three steps of the consulting strategy. Calculate a client's return on investment. Simulation Overview:  more...

Brand Management Branding on the Web ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Branding Through the  more...

Professional Selling Over the Phone Preparation Strategies ...arcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back  more...

Managing Business Risk Developing a Risk Management Plan ... Identify methods that can be used to assess potential risks. Sequence the steps for implementing a risk management plan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

SAP R 3 v4 0 Profit Center Accounting ... A udience This course is primarily designed for potential users, interested in learning about the benefits of Profit Center Accounting within R/3. Target groups are project members, part of the Profit Center, employees within centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses:  more...

SAP R 3 v3 0 Information Systems within FI ...ology. Goals and applications of information systems. Potential for use of information systems. Describe the FI/IS component of R/3: the Financial Information System structure. line Items and Account Balances. standard Reports. Unit 2: Financial Information Systems in R/3 Duration: 1 - 2 Hour(s) Customize Accounts Receivable, Accounts Payable: define evaluation  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...rimarily designed for users, interested in exploiting the potential benefits of Profitability Analysis within R/3. Participants should have completed the following course: 13033 Working with SAP R/3 T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Overview of Profitability Analysis Duration: 2 Hour(s) Objectives and Tasks of CO-PA. Integration in  more...

Programming XML Using XML ...ment system (CMS). To identify potential benefits of using XML for intelligent searching of information. To differentiate between functions of the XML Column and XML Collection storage methods. To identify consequences of enabling a database using DB2 XML Extender. To identify  more...

Business Code of Conduct Conflicts of Interest ... such conflicts should be dealt with, and what may be the potential consequences associated with conflicts of interest. Learn To: Identify a conflict of interest. Identify rules and regulations governing conflicts of interest. Identify auditor and analyst conflicts. Audience: All employees within large to mid-size organizations who are required to review and understand  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

International Business Essentials Conducting Business in Europe ...on & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will be invaluable to both  more...

Programming XML Using XML ...ment system (CMS). To identify potential benefits of using XML for intelligent searching of information. To differentiate between functions of the XML Column and XML Collection storage methods. To identify consequences of enabling a database using DB2 XML Extender. To identify  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...of service attacks with their descriptions. Identify the potential threats against which the most important resources are to be secured. Match the components of the Windows 2000 security model with their functions. Match the features of Windows 2000 Active Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...of service attacks with their descriptions. Identify the potential threats against which the most important resources are to be secured. Match the components of the Windows 2000 security model with their functions. Match the features of Windows 2000 Active Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the  more...

Advanced Project Leadership Bringing Home the Value ...Identify the benefits of classifying projects. Identify potential issues and guidelines for applying valuation techniques to internal projects. Identify potential issues and guidelines for applying valuation techniques to client projects. Identify potential issues and guidelines for applying valuation techniques to R&D projects. Audience: Project managers who are responsible for  more...

Advanced Project Leadership Navigating Corporate Structures ...oject management in a Functional Organization. Identify potential issues for project management in a Functional. Identify the structure of a Projectized Organization. Identify advantages of project management in a Projectized Organization. Identify potential issues of project management in a Projectized Organization. Identify how to move towards a Projectized Organization. Audience:  more...

Advanced Project Leadership Organization Strategy Business Needs ... characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies that company use. Identify internal and external resources  more...

Creativity Innovation Thinking Creatively ...r attention. Develop your creative potential by allowing incubation time. Identify creative ideas as they occur. Analyze creative ideas to gauge their potential value. Employ strategies to persuade others to support ideas. Simulation Overview: In this  more...

Windows 2000 Implementing Security Part 1 ...n a network. • To identify potential security threats to data on a network. • To identify measures used to assess the security standard of a network. • To identify guidelines for selecting a centralized administrative model. • To identify guidelines for selecting a  more...

Windows 2000 Implementing Security Part 1 ...n a network. • To identify potential security threats to data on a network. • To identify measures used to assess the security standard of a network. • To identify guidelines for selecting a centralized administrative model. • To identify guidelines for selecting a  more...

Business Finance Risk Analysis ... • Calculate the standard deviation on a potential investment. • Calculate the coefficient of variation. • Identify the purpose of a correlation coefficient. • Calculate the expected rate of return on a stock portfolio. • Identify impacts on rates of  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Communicating w Difficult People Working with Difficult Employees ...difficult behavior. Recognize potential obstacles to communicating effectively. Discipline a difficult employee by applying the correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with difficult employees, co-workers, or superiors. Deployment Options Accreditation  more...

Customer Relationship Mgt Implementing CRM ...ing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and identify ways that the organization can modify expenditures to ensure a customer-focused effort. Unit 2: Preparing to  more...

Sexual Harassment Resolving Sexual Harassment Claims ...member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2: Investigating Sexual Harassment Claims (0.5 - 1 hour)  more...

Goal Setting Reaching Individual Goals ...g process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify the types of needs goals should fulfill. Follow the guidelines for self-managing goals. Identify the areas for which you should set self-development  more...

Delegation Understanding Delegation ...positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate  more...

Managing the Expert Developing a Successful Environment ...grams, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide feedback during a performance evaluation. Follow the guidelines for  more...

Managing Generations in the Workplace Generations Working Together ...es Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers and Builders. Identify characteristics of effective intergenerational teams. Identify  more...

Managing Generations in the Workplace Recruitment Retention ... Identify incentives to attract and retain potential employees. Identify ways to correct common managerial mistakes made with Generation X. Identify ways to assist a member of Generation X in self-management. Identify features of future work contracts. Audience This course is suitable for HR  more...

Managing High Performers Defining Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...r organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning for logistics including crisis control centers, information services, people to  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis communication. Unit 2: Communicating with Non-Media Stakeholders (0.5 - 1 hour) Identify reasons for communicating effectively with employees.  more...

Advanced Project Mgmt Portfolio Management ...rganization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three criteria, you will recommend that this project be included in your company's portfolio and fast-tracked toward a successful completion. Unit 2: Applying Portfolio Management (0.5 - 1  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Brand Management Fundamentals of Brand Management ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Introducing the Brand  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...ow to select such leaders. You will also need to consider potential barriers that will need to be overcome by the cross-functional team leader. Unit 2: Identifying Cross-Functional Team Members (0.5 - 1 hour) Identify the qualifications of cross-functional team members. Identify the criteria used in selecting cross-functional team members.  more...

Brand Management Building Brand Equity ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Determining Brand Equity  more...

Brand Management Managing Brand Equity ...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Brand Equity  more...

Evaluating E-Commerce Options ...nts who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. Learn To: The Market Environment. External Factors. Core Developer Technologies. Programming Paradigms.  more...

CIW Security Professional Security Auditing Attack Techniques ...ration attacks. Identify network resources that may be potential targets for attacks. Identify server resources that may be potential targets for attacks. Identify key aspects of phases of control. Discover passwords stored on a Windows 2000 computer. Identify the steps to discover passwords stored on a Linux computer. Audience: This course is intended for CIW Security  more...

Mentoring Developing Your Mentoring Skills ...covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles  more...

Mentoring Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...

ISO 9001 2000 Implementing Standards ...O Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify requirements of Clause 4.2: Documentation  more...

Web Site Security Internet Intranet Management Policies ...nst UNC threats. Identify the software tools that pose potential threats. Identify the safeguards used to protect against source routing threats. Identify the safeguards used to protect against threats to services. Identify the safeguards used to protect against threats to shares. Identify the safeguard used to protect against threats to the Anonymous account. Identify the  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...ntify skills required for effective teamwork. Identify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee the introduction of new software. Recently, a similar project team was dissolved because  more...

Managing the Expert - Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

Planning a Diversity Initiative ...h their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that must be laid when starting a diversity initiative. Additionally, it will provide  more...

Six Sigma Team Leadership ...eds of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your Six Sigma  more...

Project Planning ...g phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the  more...

Implementing Creative and Innovative Ideas ...to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining stakeholder approval to maintaining momentum and enthusiasm. Leading the team through this challenge will also be vital.You'll learn more about how to complete the creative cycle: how to secure buy-in and managing  more...

Online Recruiting When the television first came on the market, few people could afford one. The picture and sound were poor, and nobody ever expected it would put radio entertainment shows practically out of business. But it did. It revolutionized the way people were entertained and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop,  more...

Failure Mode and Effect Analysis Customers are increasingly raising the demand for higher quality products, which places added pressure on companies to deliver product capability and functionality while trying to maintain the quality and reliability of these products. In the past, reliability was achieved through extensive testing but often this testing was done in the late stages of development. Using the Failure Mode and Effect  more...

Personal Protective Equipment for General Industry ...Protection * Why Head Protection is Important * Potential Hazards * How Hard Hats Protect and Employee's Head * Occupational Noise * Caring for Hearing Protection Devices * Why Hand Protection is Important * Potential Hazards to the Hand * Preventative Measures * Instructions for the Safe Removal of Contaminated Gloves * Foot Protection *  more...

HAZWOPER 40 Hour Initial Training The 40-Hour HAZWOPER course is specifically designed for workers who are involved in clean-up operations, voluntary clean-up operations, emergency response operations, and storage, disposal, or treatment of hazardous substances or uncontrolled hazardous waste sites. The HAZWOPER course covers topics included in 29 CFR 1910 120. Topics discussed include protection against hazardous chemicals,  more...

Workplace Violence Cost: $20. 00 Duration: 1 Hour Enrollment: http://bit. ly/ aQIxpB Approximately 2 million men and women are victims of workplace crimes annually in the US. These crimes take many forms from harassment, verbal and written abuse, bullying, or in the worse case scenario, murder. This online course attempts to highlight the problems of violence in the workplace. It identifies the various  more...

Leadership and Motivation ...ment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a  more...

Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure ...ion preparation and infusion 3. Recognize at least three potential complications of inotropic therapy 4. State at least three inotropic monitoring measurements Curriculum Chapter 1: Heart Failure a Scope of Problem a Signs and Symptoms a Initial Assessment Chapter 2: Treatment a Diet a Exercise a Surgery a Medication a ACE Inhibitors a Aldosterone antagonists a  more...