Online Potential eLearning - Training Resources
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From Online Training Directory
Learn How to Write the Kind of Cover Letter That Gets Results



...ts Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome.
This course begins with the creation of a baseline
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Manifesting 101 How to Get What You Want w o Goofing it Up First



Achieving Life & Livelihood Potential w/Momentum
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Manifesting 102 How to Get What You Want w o Goofing it Up First



Achieving Life & Livelihood Potential w/Momentum
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Manifesting 103 How to Get What You Want w o Goofing it Up First



Achieving Life & Livelihood Potential w/Momentum
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Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras



Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!
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Global Travel Geography Culture


Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.
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Word 2002 MOUS



This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them.
This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
...rue. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all
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Understanding and Using Contracts



...ver the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
In almost every business transaction a contract is made.
This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed
...ppeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact
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Significantly Increase the Value of Any Property--Instructor-Led
...neurial principles. As with any business opportunity, the potential for profitability in real estate is connected to an ability to identify and capitalize on market segments that have stronger demand.
This course will show you how to identify these rental opportunities and to structure the whole rental property experience such that you enjoy higher returns and less tenant turnover.
The course
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Resume Writing



This course demonstrates the process of writing a resume that will result in an interview.
Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A
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SalesPlus
...ional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you
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Senior Professional In Supply Management (SPSM ) Certification Program
... practices into your organization and achieve your career potential. From reverse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are
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Recognizing and Responding to Signals of Violence



...ver, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
The anger and violent feelings that are becoming all too common in children have resulted in
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Personal Protective Equipment
One small step for man, one giant leap for mankind. Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it.
Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.?
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Microsoft Word 2002 Expert



...ing skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access.
This course builds upon intermediate Word skills by teaching students skills in
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Microsoft Word 2002 Level 3



...ers will learn how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access.
This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of
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Monitor And Manage Performance
...r monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access.
Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their
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Microsoft PowerPoint 2002 Comprehensive



This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects.
This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify
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Microsoft PowerPoint 2002 Level 3



This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations.
This course is designed to familiarize students with the advanced features
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Learn to Be Your Own Editor



This course helps students learn basic editing techniques.
Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.
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Leadership Assessment Profile
...yle to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course
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Introduction to Medical Transcription


...cal transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information.
A great lead-in course to the Comprehensive Medical Transcription Training program.
The course is designed to provide an overview of typical medical
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Expert Certificate Course in Medical Transcription with Work Placement Program
... through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able
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Entrepreneur Assessment Profile
...ve what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed
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Design a Winning Business Based on Your Idea--Instructor-Led
A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have
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Design a Winning Business Based on Your Idea--Self-Directed
A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have
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Control of Hazardous Energy (Lockout/Tagout)
...ho Should Take This Course Persons who are exposed to the potential release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety compliance managers and safety committee members -maintenance
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Comprehensive Online Instructor Certificate Program
...gy, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses.
You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate
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Choosing a Renewable Energy Installer
...le energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner.
Choosing a Renewable Energy Installer With the amount
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Career Assessment Profile
...er Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,
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Beyond Grant Writing and Approaching Viable Funding Sources with Success


Many grants are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success.
This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will
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Basic Internet Specialist Certificate


Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Students will learn how to deal with customers concerns, and the best way to provide support.
Students will also learn how to
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An Entrepreneur`s Guide To Starting A Medical Billing Company


A 25 page self-directed marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed.
This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business.
The course is designed to guide you on how to establish yourself as a medical
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Job-Seekers Workshop: 10 steps to a new beginning
...ments with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways to contact employers, gives tips on preparing for an interview, such as considering answers for questions that may
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Qualifying Sales Prospects



Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential
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Dealing With Violence In The Workplace



...s and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER
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Managing a Virtual Office



...actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.
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Valuing Diversity



...ager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also
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From 123-CBT Computer Based Training
Optimizing a Database Data Recovery Plan for SQL Server 2005
To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario
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Optimizing a Database Data Recovery Plan for SQL Server 2005
Developing Excellent Time Management Habits
...ls to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But you need to make sure that you are really controlling the technology so that it also helps you to be more effective--getting the right things done, rather than allowing it to control you. There are many time stealers. Demands
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Managing and Maintaining Brand Equity
...face? Lesson one explores making the most of your brand's potential by identifying the conditions needed for creating an effective and long-lasting brand extensions. You will also learn of other strategies to revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls.
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Evaluating Creative and Innovative Ideas
...remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be discarded, you will need to expose them to evaluation. This can be a painful time, when you feel protective of "your baby." After all, up to this point, you may have been
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Implementing Creative and Innovative Ideas
...to lead the idea to success, ensuring it reaches its true potential.During this course, you'll find out how to manage the entire implementation process: from prototyping and gaining stakeholder approval to maintaining momentum and enthusiasm. Leading the team through this challenge will also be vital.You'll learn more about how to complete the creative cycle: how to secure buy-in and managing
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Mentoring Effectively
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your
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Industry Overview Federal Government
...t contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works
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About 360-Degree Performance Feedback
... your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000
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Business Coaching
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
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Successfully Coaching Relationships
...practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit
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Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Call Center Customer Service
...ustomer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore, it is suggested that the you
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Using Surveys to Measure Customer Satisfaction
...pitating improvements in the areas that cause or have the potential to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same
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Effective Relationships with Customers
...n your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer paradigms. The most
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An Essential Guide to Giving Feedback
... organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring
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Project Planning
...g phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the
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Planning Project Procurement and Requesting Seller Responses
...acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK??
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Choosing Sellers and Administering and Closing Contracts
...potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement Management. This
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Effective Team-building Strategies
For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively?
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Implementing IT Security and Workplace Safety Measures
To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them
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Using Six Sigma Analysis Tools and Metrics for Project Decisions
... identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later
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Modeling and Analyzing Processes in Six Sigma
"If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer
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Six Sigma Team Leadership
...eds of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your Six Sigma
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Analyzing Process Capability
...cally to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma?? Black Belts the process capability techniques to analyze current output and project expected value.Six Sigma is a registered Trademark of
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Preparing as the Interviewee
... old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing.In this course, you'll learn how to locate opportunities and build a behavioral-based resume. You'll also discover how to provide behavioral-based information during the pre-interview phone screening. Additionally, you'll be
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Developing Human Resources HRCI PHR
...ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course
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Planning a Diversity Initiative
...h their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that must be laid when starting a diversity initiative. Additionally, it will provide
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Tomorrow s Managers Competencies
...ng times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills, learn how to get buy-in, and discover management strategies that ensure success. You'll have the tools to achieve an office or work
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Creating a Business Execution Culture
...ssessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute better? Coaching for Execution will provide valuable information to ensure your team is executing to its fullest
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Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Leading Generations X and Next
...X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last "threaded" topic shows a Generation
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Knowledge as Capital
...e, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to company valuations that far exceed what used to be accepted as standard. This new capital is walking around your company, is hidden in file drawers, and surfaces in conversations with clients and suppliers. Understanding where the knowledge is in your
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Being a Knowledge Activist
You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn
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The Potential of Self-directed Learning
How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify
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ISO 9001 2000 - Implementing Standards
"ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.
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Managing the Expert - Developing a Successful Environment
Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.
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CIW Security Professional Security Auditing Attack Techniques

...tration attacks.
Identify network resources that may be potential targets for attacks.
Identify server resources that may be potential targets for attacks.
Identify key aspects of phases of control.
Discover passwords stored on a Windows 2000 computer.
Identify the steps to discover passwords stored on a Linux computer.
Audience:
This course is intended for CIW Security
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Oracle8i Performance Tuning Architecture Strategy

Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,
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Evaluating E-Commerce Options

...nts who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce.
Learn To:
The Market Environment.
External Factors.
Core Developer Technologies.
Programming Paradigms.
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SAP R 3 v3 0 Information Systems within FI

...opology.
Goals and applications of information systems.
Potential for use of information systems.
Describe the FI/IS component of R/3:
the Financial Information System structure.
line Items and Account Balances.
standard Reports.
Unit 2: Financial Information Systems in R/3
Duration: 1 - 2 Hour(s)
Customize Accounts Receivable, Accounts Payable:
define evaluation views.
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SAP R 3 v4 0 Profit Center Accounting

...ed
A udience
This course is primarily designed for potential users, interested in learning about the benefits of Profit Center Accounting within R/3. Target groups are project members, part of the Profit Center, employees within centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses:
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Brand Management Developing a Brand Strategy

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Building and Defending
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Sales Skills Prospecting Addressing Needs

.... Know what to do when researching potential clients. Apply the guidelines of the PHASED acronym. Build a sales network. Simulation Overview: In this simulation, you will meet with Kevin McDonald and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy
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Brand Management Integrated Marketing

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Integrated Brand
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Sales Skills Developing a Winning Strategy

...nd about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour) Correctly list the three steps of the consulting strategy. Complete the three steps of the consulting strategy. Calculate a client's return on investment. Simulation Overview:
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Brand Management Branding on the Web

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Branding Through the
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Professional Selling Over the Phone Preparation Strategies

...arcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back
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Managing Business Risk Developing a Risk Management Plan

... Identify methods that can be used to assess potential risks. Sequence the steps for implementing a risk management plan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US
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SAP R 3 v4 0 Profitability Analysis - Basics

...rimarily designed for users, interested in exploiting the potential benefits of Profitability Analysis within R/3. Participants should have completed the following course:
13033 Working with SAP R/3
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Overview of Profitability Analysis
Duration: 2 Hour(s)
Objectives and Tasks of CO-PA.
Integration in Business
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Programming XML Using XML

...ment system (CMS). To identify potential benefits of using XML for intelligent searching of information. To differentiate between functions of the XML Column and XML Collection storage methods. To identify consequences of enabling a database using DB2 XML Extender. To identify
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Business Code of Conduct Conflicts of Interest

... such conflicts should be dealt with, and what may be the potential consequences associated with conflicts of interest. Learn To: Identify a conflict of interest. Identify rules and regulations governing conflicts of interest. Identify auditor and analyst conflicts. Audience: All employees within large to mid-size organizations who are required to review and understand
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International Business Essentials Conducting Business in Europe

...on & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will be invaluable to both
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Programming XML Using XML

...ment system (CMS). To identify potential benefits of using XML for intelligent searching of information. To differentiate between functions of the XML Column and XML Collection storage methods. To identify consequences of enabling a database using DB2 XML Extender. To identify
more...
Windows 2000 Network--Designing Security Part 1 Sec Planning

...of service attacks with their descriptions. Identify the potential threats against which the most important resources are to be secured. Match the components of the Windows 2000 security model with their functions. Match the features of Windows 2000 Active Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the
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Windows 2000 Network--Designing Security Part 1 Sec Planning

...of service attacks with their descriptions. Identify the potential threats against which the most important resources are to be secured. Match the components of the Windows 2000 security model with their functions. Match the features of Windows 2000 Active Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the
more...
Advanced Project Leadership Bringing Home the Value

...Identify the benefits of classifying projects. Identify potential issues and guidelines for applying valuation techniques to internal projects. Identify potential issues and guidelines for applying valuation techniques to client projects. Identify potential issues and guidelines for applying valuation techniques to R&D projects. Audience: Project managers who are responsible for
more...
Advanced Project Leadership Navigating Corporate Structures

...oject management in a Functional Organization. Identify potential issues for project management in a Functional. Identify the structure of a Projectized Organization. Identify advantages of project management in a Projectized Organization. Identify potential issues of project management in a Projectized Organization. Identify how to move towards a Projectized Organization. Audience:
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Advanced Project Leadership Organization Strategy Business Needs

... characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy. Identify the strategies that company use. Identify internal and external resources
more...
Creativity Innovation Thinking Creatively

...r attention. Develop your creative potential by allowing incubation time. Identify creative ideas as they occur. Analyze creative ideas to gauge their potential value. Employ strategies to persuade others to support ideas. Simulation Overview: In this
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Windows 2000 Implementing Security Part 1

...n a network. To identify potential security threats to data on a network. To identify measures used to assess the security standard of a network. To identify guidelines for selecting a centralized administrative model. To identify guidelines for selecting a
more...
Windows 2000 Implementing Security Part 1

...n a network. To identify potential security threats to data on a network. To identify measures used to assess the security standard of a network. To identify guidelines for selecting a centralized administrative model. To identify guidelines for selecting a
more...
Business Finance Risk Analysis

... Calculate the standard deviation on a potential investment. Calculate the coefficient of variation. Identify the purpose of a correlation coefficient. Calculate the expected rate of return on a stock portfolio. Identify impacts on rates of
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Interpersonal Communication Telephone Skills

Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult
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Communicating w Difficult People Working with Difficult Employees

...difficult behavior. Recognize potential obstacles to communicating effectively. Discipline a difficult employee by applying the correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with difficult employees, co-workers, or superiors. Deployment Options Accreditation
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Customer Relationship Mgt Implementing CRM

...ing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and identify ways that the organization can modify expenditures to ensure a customer-focused effort. Unit 2: Preparing to
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Sexual Harassment Resolving Sexual Harassment Claims

...member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2: Investigating Sexual Harassment Claims (0.5 - 1 hour)
more...
Goal Setting Reaching Individual Goals

...g process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify the types of needs goals should fulfill. Follow the guidelines for self-managing goals. Identify the areas for which you should set self-development
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Delegation Understanding Delegation

...positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate
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Managing the Expert Developing a Successful Environment

...grams, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide feedback during a performance evaluation. Follow the guidelines for
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Managing Generations in the Workplace Generations Working Together

...es Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers and Builders. Identify characteristics of effective intergenerational teams. Identify
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Managing Generations in the Workplace Recruitment Retention

... Identify incentives to attract and retain potential employees. Identify ways to correct common managerial mistakes made with Generation X. Identify ways to assist a member of Generation X in self-management. Identify features of future work contracts. Audience This course is suitable for HR
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Managing High Performers Defining Finding High Performers

Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To
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Organizational Crisis Mgmt Anticipating Planning for Crises

...r organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning for logistics including crisis control centers, information services, people to
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Organizational Crisis Mgmt Resolving Crises in Organizations

... management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis communication. Unit 2: Communicating with Non-Media Stakeholders (0.5 - 1 hour) Identify reasons for communicating effectively with employees.
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Advanced Project Mgmt Portfolio Management

...rganization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three criteria, you will recommend that this project be included in your company's portfolio and fast-tracked toward a successful completion. Unit 2: Applying Portfolio Management (0.5 - 1
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Team Conflict Working in Diversified Teams

Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for
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Brand Management Fundamentals of Brand Management

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Introducing the Brand
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Cross-Functional Teams Selecting Cross-Functional Team Members

...ow to select such leaders. You will also need to consider potential barriers that will need to be overcome by the cross-functional team leader. Unit 2: Identifying Cross-Functional Team Members (0.5 - 1 hour) Identify the qualifications of cross-functional team members. Identify the criteria used in selecting cross-functional team members.
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Brand Management Building Brand Equity

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Determining Brand Equity
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Brand Management Managing Brand Equity

...nd marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Brand Equity
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Mentoring Developing Your Mentoring Skills

...covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles
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Mentoring Using a Mentor to Your Advantage

Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing
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ISO 9001 2000 Implementing Standards

...O Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify requirements of Clause 4.2: Documentation
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Web Site Security Internet Intranet Management Policies

...inst UNC threats.
Identify the software tools that pose potential threats.
Identify the safeguards used to protect against source routing threats.
Identify the safeguards used to protect against threats to services.
Identify the safeguards used to protect against threats to shares.
Identify the safeguard used to protect against threats to the Anonymous account.
Identify the
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Moving from Technical Professional to Mgr Series Managing Personnel

...ntify skills required for effective teamwork. Identify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee the introduction of new software. Recently, a similar project team was dissolved because
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From HAZMAT Plans & Programs, Inc
40 Hour HAZWOPER Online Training

...ervisor is the responsibility of the students employer or potential employer.
Note: Many employers find online HAZWOPER training to be beneficial because it can be done in company "downtime", however, it is imperative to remember this training is only valid when accompanied by a certificate demonstrating completion of 8 hours of Hands-On Training in accordance with 29 CFR 1910. 120.
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From Compliance Solutions
24-Hour HAZWOPER Online
...shows that the area to be serviced by workers is free
of potential exposure, or the proposed work assignments would not expose any of
the work crew to hazardous substances, the activity can be carried out as a
normal maintenance or construction operation.
***NOTE*** Employees who have duties related to handling or cleaning up
hazardous materials or wasted in any of these function should
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Spanish 24-Hour HAZWOPER Training-Online
...shows that the area to be serviced by workers is free
of potential exposure, or the proposed work assignments would not expose any of
the work crew to hazardous substances, the activity can be carried out as a
normal maintenance or construction operation.
***NOTE*** Employees who have duties related to handling or cleaning up
hazardous materials or wasted in any of these function should
more...
From 6P International, LLC
Spanish - Hand and Power Tools
CATEGORY:
Construction
COURSE DESCRIPTION:
This course gives you a basic understanding about OSHAa s role in prevention and elimination of work-related illnesses and injuries. Hand and power tools are a part of our everyday lives and help us to easily perform tasks that otherwise would be difficult or impossible. However, these simple tools can be hazardous, and have the potential for
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HAZWOPER First Responder Operations Level
COURSE DESCRIPTION:
This course is designed for all employees who respond to a hazardous materials emergency. OSHA 29 CFR 1910. 120 indicates that all employees who respond to a hazardous materials emergency must receive training based on their level of activities at the incident. Awareness-level training is for responders who are likely to witness or discover a hazardous materials release and
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Hand and Power Tools
This course gives you a basic understanding about OSHAa s role in prevention and elimination of work-related illnesses and injuries. Hand and power tools are a part of our everyday lives and help us to easily perform tasks that otherwise would be difficult or impossible. However, these simple tools can be hazardous, and have the potential for causing severe injuries when used or maintained
more...
40 Hour Hazwoper Course
This course is specifically designed for workers who are involved in clean-up operations, voluntary clean-up operations, emergency response operations, and storage, disposal, or treatment of hazardous substances or uncontrolled hazardous waste sites. Topics include protection against hazardous chemicals, elimination of hazardous chemicals, safety of workers and the environment, OSHA regulations.
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California-OSHA Hand and Power Tools
This course gives you a basic understanding about OSHAa s role in prevention and elimination of work-related illnesses and injuries. Hand and power tools are a part of our everyday lives and help us to easily perform tasks that otherwise would be difficult or impossible. However, these simple tools can be hazardous, and have the potential for causing severe injuries when used or maintained
more...
Use of Explosives in the Workplace
Explosives are used in many industrial operations, particularly in construction and mining. If used properly and by experienced personnel the use of explosives could be very beneficial. However, if explosives are used by untrained users, there is a great potential for both fire and unwanted explosions. The main objective of this course is to provide fundamental information about explosives and how
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Workplace Violence
CATEGORY:
General Industry
COURSE DESCRIPTION:
This course attempts to highlight the problems of violence in the workplace. It identifies the various kinds and what constitutes workplace violence. The course then goes on to explain the potential costs of ignoring workplace violence and the methods that can be utilized to minimize and/ or eliminate it from the workplace.
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Ergonomics for Office Workers
This course is designed for employees who want to learn about stress and strain due to the physical office environment. Topics include proper on-the-job stress and strain, Cumulative Trauma Disorder (CTD), work station set, workplace injury and discomfort, choosing and adjusting office equipment, proper light sources and setups, reducing your risk of injury, stretches, potential types of injury,
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From Leadership Management Institute
LMI Webinar Series
...d more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results.
Learn the LMI value
Uncover your productivity challenges
Identify ways to become more focused
Answer the question of lost opportunity
Grow and
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From Learn Skills
Retail Training - Merchandise products



A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or
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Retail Training- Apply safe working practices



There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you.
Nobody benefits from accidents
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Leadership and Motivation



...ment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a
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From Pitman Training Centre Notting Hill
Business Document Production
In only 8 hours of study time at Pitman Training, London (High Holborn or Notting Hill), you can learn to produce the highest quality typed text to prepare you to take the OCR Text Production examination at level 2 (mandatory unit of the Text Processing Certificate or Diploma)
This course is aimed at those seeking secretarial training in business letter layout to enable them to prove their
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From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Large Network Case Studies
In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.
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From Executive-level Sale to Strategic Partnership
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
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Progressing through the Complex Sale Simulation
...e charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround
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Closing Executive-level Sales Simulation
...eviously identified, researched, and analyzed a promising potential client, MicroGalaxy Inc. They currently use your company for their direct marketing efforts. MicroGalaxy's electronic component supply business is growing so fast that they're having trouble keeping up with fulfillment. Now you are close to closing the deal. This simulation requires you to negotiate the deal, manage your
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Strategic Account Sales Skills Simulation
...ding at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain
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Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your
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Federal Government Industry Overview Version 1
...t contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works
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Inside Sales Skills Simulation
... In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This simulation is based on the SkillSoft Series, "Inside Sales Skills" and has links to the following
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Call Center Customer Service
...ustomer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore, it is suggested that the you
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Project Planning
...g phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the
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Project Management for Non-Project Managers Simulation
...nt upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an
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Planning Project Procurement and Requesting Seller Responses
...acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK
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Choosing Sellers and Administering and Closing Contracts
...potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement Management. This
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Communications Planning and Information Distribution
Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced
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Advanced Project Leadership Organization Strategy and Business Needs
Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that
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Successful Lifelong Learning
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,
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An Essential Guide to Giving Feedback
... organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Gaining Allies Creating Change
If you scratch my back, I'll scratch yours. Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people whose
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Preparing a Business Case
Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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Managing Anger in the Workplace Simulation
...d an overworked boss with little time to mediate are both potential catalysts for an increase in your levels of anger and stress. Through it all, you must find a way to keep your cool and finish the day with your campaign and professional relationships intact. This simulation is based on the SkillSoft series "Anger Management in the Workplace" and has links to the follow Any employee or manager
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Effective Mentoring
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your
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Managing the Expert Developing a Successful Environment
Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers,
more...
Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Mentoring Strategies in the 21st Century
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
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Coaching for Business
... their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfaction in their own work. This course applies to anyone in an organization who has a role in improving the performance of co-workers--recognizing that coaching is not solely a top-down activity. Typically, this includes team members,
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Leading Change from the Front Line
...u can compare your fears of negative outcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of resistance your idea will face. It even offers suggestions for making office politics work for you when you make suggestions. Finally, it gives you ideas on how to build a strong, positive
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Dynamics of Leadership
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Leading Generations X and Next
...X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X employee's behavior in a protracted work scenario. The third lesson looks closely at the youngest group of workers--Generation Next. Separate topics look at this generation's work traits and career potential. The last "threaded" topic shows a Generation
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Initiating a Succession Plan Simulation
Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Implementing a Succession Plan Simulation
Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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About 360-Degree Performance Feedback
... your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000
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Successful Coaching Relationships
...practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit
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Effective Delegation Simulation
In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is
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The Potential of Self-directed Learning
How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify
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Goal Setting Reaching Individual Goals
In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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Developing Human Resources HRCI PHR
...ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course
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Human Resource Development HRCI PHR
...ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course
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Accounting Fundamentals
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting
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Accounting Systems and Closing Activities
Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every
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Accounting for Cash Control
Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,
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Accounting for Merchandising Businesses
A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for
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Taking Systems Thinking into Your Personal Life
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Six Sigma Team Leadership
...eds of the customer and the project. This course provides potential team leaders with strategies for selecting the right team members and assigning roles within the team. When the team has been formed, the role of team leader changes to that of a facilitator, leader, and motivator. This course provides you with the techniques and skills required to build a team that can deliver your Six Sigma
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Scoping the Six Sigma Project
Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
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Analyzing Process Capability
...cally to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma Black Belts the process capability techniques to analyze current output and project expected value. Six Sigma is a registered Trademark of
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Six Sigma Reducing Variation to Improve Quality
What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Six Sigma Listening to the Voice of the Customer
Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.
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Six Sigma DMAIC Defining the Problem
What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for
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Six Sigma DMAIC Measuring the Process
Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely
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Six Sigma DMAIC Analyzing the Data
There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order
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Six Sigma DMAIC Analyzing the Process
Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Elements of Marketing Strategy
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
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Intellectual Property Overview
...lectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark laws and presents methods for minimizing legal liabilities. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law
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Trade Secrets
A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and
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Documenting Discipline
...cumentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court
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Sarbanes Oxley Whistleblower Protection
Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections
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Advanced Site Architecture
In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.
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Americans with Disabilities Act ADA
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply
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Object-Oriented Analysis and Design with UML Designing the System
To introduce architectural analysis and design, and the role of key mechanisms Web developers
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Exchange Server 2003 Planning Security
To discuss how to plan the protection of an Exchange Server 2003 organization from security threats Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Implementing IT Security and Workplace Safety Measures
To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Recognizing Safety Procedures Effective Communication and Professional Behavior
To recognize the importance of workplace safety and professional workplace behavior The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Legal Ethical Social Global and Taxation Issues
This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws
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4G Communication Systems
To explain the elements of 4G communication systems Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Evaluating e-Commerce Options
...nts who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to
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Information Security and Risk Management
To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers
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Intrusion Detection and Response in Networked Environments
To describe how to detect and respond to network intruders Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Large Network Implementation Case Studies
In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access.
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VoIP Services
... We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing converged networks to the forefront of
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Cisco BCMSN 3 0 Mitigating Service Loss and Data Theft
To recognize the potential attacks and how to implement security features in a switched network. Network administrators, network engineers, network managers, systems managers, or network designers.
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Toll Fraud Prevention and IP Phone Security
To recognize toll fraud exploits and prevent them, and how to secure the Cisco IP Phone against threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Electrical Electronics Introduction to Electricity
The course content covers the concepts of electricity, current and electrical circuits. It also covers fundamentals of electric charge, potential energy, and units of measurement. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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Workplace Security Awareness
...d appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the
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Construction Safety Orientation
...and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work practices Supervisors, safety committees, corporate
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Cryogenic Safety
Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of
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Emergency Response
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply
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Fall Protection Awareness
This one hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize common workplace fall hazards describe fall protection techniques used in general industry identify fall
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Food Safety and Handling
...e risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the ways in which food can become contaminated and provides
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Hand and Power Tool Safety
...rkplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is designed to comply with the intent of
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Hazardous Material Management
... occur identify possible responses to a release specify potential outcomes of using inappropriate control methods define the primary and secondary goals of spill control define the terms "containment" and "confinement" specify the recommended procedures for spill and leak response specify the proper steps to contain hazardous spills specify confinement methods for solids, liquids, and
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Lead Awareness
This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify sources of lead exposure identify adverse health effects associated with lead exposure
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Office Safety
This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify office noise abatement and air quality/ventilation strategies
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Storm Water Pollution Prevention
This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.
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Norton AntiVirus 2005
...options that can be specified to detect viruses and other potential risks in the instant messenger attachments, email messages, Internet downloads, and other files. The course is intended for computer users with some computer experience, but need to understand why and when they would need to use Norton Antivirus 2005. The audience will be primarily interested in protecting their home or home
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Safety Sense Series: Keeping Yourself Safe


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Safety Sense Series: Safety Standards and Systems


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Safety Sense Series: The Safety Authorities


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Safety Sense Series: Improving Safety Performance


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Managing People: Motivating your Team


If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their
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Managing People : What's behind Appraisal?


If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. This course will help you understand how the appraisal process works, and how to involve
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Managing People : Selecting a Coaching Candidate


If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You may have someone in mind that you want to coach. In this course you'll
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Organisational Communication : Harassment


In our everyday lives, there are people facing discrimination, prejudice and unfair treatment merely because they are different in some way from the majority. These differences may be the colour of someone's skin, ethnic origin, their sexual orientation, their gender, their religion or they may have some kind of disability. Harassment can occur anywhere at work and it has a negative effect on
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Measuring and Recording Performance


...gain. Giving feedback & appraising people is fraught with potential pitfalls. This course is packed full of valuable information to help you avoid them. The course explores what you can appraise, what you can realistically hope to achieve and what you can't appraise. It looks at different assessment approaches and recording systems along with their associated strengths and weaknesses. Effective
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Organisational Communication :Setting Safety Standards


...lity for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will highlight the beliefs that underpin successful Health & Safety Policies, show you how to implement a successful Health & Safety Policy and guide you in providing leadership and supervision. It will
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Organisational Communication : Dealing with Authorities


...ility for health and safety. Whether its simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will help you use your resources effectively to establish and ensure safe working practices. It will encourage you to promote a safe working environment with your team, and it will help you comply with
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Organisational Communication : Improving Safety


...lity for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will enable you to use your resources effectively and to establish and ensure safe working practices. You'll see how you can reduce losses, by actively preventing accidents, investigating them when they
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The Assertive Manager


...erent types of behaviour, their characteristics and their potential impact on the people you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how
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Keeping Safe at Work


...lity for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will equip you to use your head more than your physical strength before attempting to move anything heavy. It will discuss the steps you can take to reduce the risk of aggression and how to deal with it
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Safety in Industry


...lity for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course looks at health risks associated with industrial work, steps you can take to keep yourself in good health, the safety aspects of working in industry and warning signs you may encounter in industry.
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