Online Power eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash ...ned for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you  more...

Flash I: Mastering the Tools ...is a multimedia application that will allow you to create powerful and eye-catching applications, presentations, animations, and Web sites by integrating images, drawings, audio, video, and text. It is capable of producing dazzling animations that will attract users and keep them captivated. Through animations, you are also able to illustrate your ideas, designs, instructional materials, etc.  more...

Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC  more...

Managing Conflict And Difficult Behavior ...TINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Using the Power of the iPod in Education: An Overview ...Power of the iPod in Education: An Overview is a seven-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools  more...

The Power of being Different ...is course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

Stack Sampling Methods 1-5 ... of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures and calculations used in the methods. Helpful hints and  more...

Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec nicas) ...This course provides basic familiarity with OSHA Hand and Power Tool Standard. Common tool hazards, PPE, proper tool care, selecting right tool and common tool abuse are discussed. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec?nicas) This  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search engines, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic  more...

Professional Writing Skills at a Glance ...o learn the two keys successful writers use to unlock the power within every successful document.Superior Style: The three components of style include paragraphs, sentences, and words. You will learn how to start and end your correspondence ? and how not to ? along with the principles of unity, coherence, and development for middle paragraphs. Writing varied and emphatic sentences guides your  more...

Lockout Tagout ... an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows everyone the dangers posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and maintenance personnel use to keep them whole. Our complete course will alert each employee to the meanings  more...

Forklifts ...told danger. Weighing more than a car, and possessing the power to lift even more, they can bring down the house with one wrong move. Forklifts! Welcome to Forklifts Lurking in your manufacturing plants, creeping around your docks, and looming on your construction sites is an untold danger. Weighing more than a car, and possessing the power to lift even more, they can bring down the house with  more...

Better Public Speaking- A Low Stress Approach ... to a great extent on how we say what we say. We hold the power to interest, to inspire, to lead if we present ourselves effectively. Much of that opportunity comes through spoken communication. With diligent practice and application of the principles of public speaking and with appropriate management of organization, information, delivery techniques and emotion control, you can become more  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

A Day 3 - Chapters 10-13 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This third of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers power supplies, power protection devices, and power chains; video cards and printers; modems, dialers, and dial-up networking; and Windows NT, including the registry, remote  more...

Selections and Layers in Photoshop CS3 ...power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand tool. The  more...

Communicating in Sales Teams ...power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid  more...

Sales Communications Essentials For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers  more...

Professional Selling in the Knowledge Economy ...power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached a point where the abundant access to  more...

Evaluating Brand Effectiveness ... your brand research organized and easily accessible. The power of your brand lives in the mind of the consumer and in the worth of its brand equity, so the more you know, the more impact your brand will have in the marketplace. By the end of the course, you will apply an ongoing program to monitor, evaluate, and organize your research covering the effect of your brand on consumers and the  more...

Customer Satisfaction Analysis and Implementation ...d customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine  more...

ITIL Continuity and Availability Management ...ve been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye.The delivery and support of IT services are divided into core processes within the IT infrastructure library. This  more...

Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Making Telephone Calls Count ...hether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

Mastering Negotiation ...tly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting the values, attitudes, and beliefs  more...

Business Etiquette for Supervisors ...a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and looks, things so intangible they are impossible to measure." In other words, supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct  more...

Organizational Communication - Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Getting Results by Building Relationships You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a  more...

Team Conflict The Seeds of Dissent ..." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of this  more...

Managing Laptops and Portable Devices To identify laptop-specific connections, power, and electrical devices, how to remove laptop hardware, and how to diagnose and repair laptop problems  more...

Managing Upward Relationships ...oncerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing  more...

Dynamics of Leadership Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Communicating with Power and Confidence ...powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take  more...

Managing the Expert - Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts.  more...

Executive Level Leadership - Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...troubleshoot a print problem. Configure APM by using the Power Options icon in Control Panel. Sequence the steps performed by card services in smart card authentication. Configure the Kerberos V5 service by setting recovery options using the Services icon in Administrative Tools. Match the problems with the actions to be taken to troubleshoot a PCMCIA adapter. Match the icons with the  more...

Microsoft Project 2003 Fundamentals ...nce: The target audience will range from new users to power users. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE PDU credits: 6 PDUs CEU credits: 0.50 CEUs Language Options: US English, German, Russian Total Learning Time: 3 to 4 hours Objectives: Unit 1: Project 2003 Fundamentals  more...

Microsoft FrontPage 2003 Expert User ...ps to publish a Web site to a Web server. Audience: Power users who desire to obtain advanced knowledge of FrontPage 2003 to create and modify Web pages and execute advanced Web site design. Professional Web designers responsible for the design of Corporate, Educational, and Governmental Web presences, and/or intranets who desire to update their skill set to the latest FrontPage release.  more...

A 2003 Hardware Part 1 Devices System Components ...ns. To identify functions of a power supply unit (PSU). To identify characteristics of read-only memory (ROM). To identify features of basic input/output system (BIOS). To identify functions of a complementary metal oxide semi-conductor (CMOS) setup utility. To  more...

CompTIA Server 2005 Server Maintenance Security ...g air pollutants. Identify the key aspects of designing power systems. Identify the measures that ensure safety from fire and flood. Unit 3: Determine and Troubleshoot Problems Identify the key aspects of isolating a problem. Identify the key aspects of determining a problem. Identify the key aspects of identifying problems using senses. Identify the key aspects of  more...

Cisco Networking Technologies Introduction Part 3 This course covers the fundamentals of routing and routing protocols as well as WAN and DSL technologies. It then teaches the fundamentals of Cisco IOS software and switching. It maps to Cisco Exam 640-821. Learn To: Identify features of routing. Identify information contained in the routing table. Identify goals of routing protocols. Identify characteristics of circuit switching  more...

SQL and PL SQL Data Retrieval Techniques ...ement in a clause of another SQL statement to enhance the power of SQL queries. In addition, how to use SQL*Plus commands to build on basic SQL statements and create customized queries that retrieve the information and display it in a format specified by the user will be covered. L earn To: Retrieve rows from multiple tables by using an equijoin, a non-equijoin, an outer join, and a  more...

International Business Essentials Conducting Business in Europe ...iations. Identify ways that France's orientation toward power impacts negotiations. Follow guidelines for avoiding misunderstandings when negotiating. Identify inappropriate topics of conversation in France. Identify appropriate ways to greet the French. Identify kinds of information valued in a meeting or presentation. Follow guidelines for ensuring an effective meeting or  more...

Building Cisco Multilayer Switched Networks Part 3 ...plink modules. Match commands for configuring redundant power supplies with their functions. Identify issues that arise when implementing router redundancy. Identify Hot Standby Recovery Protocol (HSRP) group members. Identify functions of active and secondary routers. Identify key aspects of multiple Hot Standby Recovery Protocol (HSRP) groups. Differentiate between Hot Standby  more...

Excel XP Fundamentals ... intended audience for this course includes end users and power users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that  more...

Excel XP Proficient User ...The target audience for this course will be End Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that  more...

Excel XP Expert User ... The intended audiences for this course are End Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that  more...

Career Development Professional Networking ...his simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give you  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...t Microsoft Windows XP Professional for mobile computing, power management and configuring files for offline use are also covered. Learn To: o Identify features of virtual private network (VPN) connection from a Windows XP Professional client. o Identify New Connection Wizard options that can be selected when configuring an outbound virtual private network (VPN) connection in Windows XP  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...t Microsoft Windows XP Professional for mobile computing, power management and configuring files for offline use are also covered. Learn To: o Identify features of virtual private network (VPN) connection from a Windows XP Professional client. o Identify New Connection Wizard options that can be selected when configuring an outbound virtual private network (VPN) connection in Windows XP  more...

CompTIA Server 2005 Hardware Operating System Install ...terface (SCSI) devices. Identify the key aspects of the Power-on sequence. Identify the key aspects of developing server management plans. Unit 2: Configuration of Servers Identify the key aspects of upgrading BIOS and firmware levels. Identify the key aspects of configuring Redundant Array of Inexpensive Disks (RAID). Identify the key aspects of calculating Redundant Array of  more...

CompTIA Server 2005 Monitoring Server Performance ... Identify the key aspects of upgrading an Uninterruptible Power Supply (UPS). Identify the key aspects of upgrading system monitoring agents. Unit 3: Performance Monitoring Associate the various types of backup with their features. Identify the key aspects of monitoring backup performance. Identify the key aspects of Emergency Repair Disks (ERDs). Identify the key aspects of  more...

Advanced Interpersonal Communication Building Relationships ...nd answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication style. Identify  more...

Organizational Communication Managing Communication ... how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Learn To Identify conditions necessary for  more...

Call Center Mgt Managing Motivating Your Staff ... As the newly appointed call center manager for Icon's Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five percent over the next fiscal year. Currently, all call center employees receive formal technical skills training, but no soft skills training. In the first meeting, you will develop a plan to reduce turnover with Dean  more...

Implementing Wireless LANs Part 2 Components Configuration This course presents information on the characteristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. You will learn how to install a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless  more...

Word 2003 Expert Part 2 ...ience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1:  more...

Excel 2003 Curriculum This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in  more...

Decision Making Problem Solving Problem Solving Fundamentals ... simulation, you are the General Manager in an integrated power resources company. Three of your employees have requested a meeting with you to discuss problems with the proposed budgets for the next fiscal year. You are meeting with them to discuss the problems and create a solution for the financial overruns. Unit 3: Generating Solutions Options (0.5 - 1 hour)  more...

Leadership Development Leading the Way ...leadership traits. Apply your power successfully. Motivate and empower your employees. Use the context of each situation to your advantage. Audience This course is for managers and supervisors in leadership positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Leading the Way Learning to Lead ...arn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership. Identify the common leadership pitfalls. Provide  more...

Outlook 2003 Fundamentals ...ience The target audience will range from new users to power users. It is expected that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to  more...

Outlook 2003 Proficient User ...ience The target audience will range from new users to power users.It is expected that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4  more...

Correcting Performance Problems Addressing Performance Problems ...naware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin acknowledging that a problem exists. Unit 2:  more...

Managing the Expert Managing the Unique Needs of Experts ...titudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing an expert with a prima donna attitude.  more...

Business Ethics Organizational Ethics ...ence Supervisors and upper level managers who have the power to develop legal compliance programs and create an ethical culture. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Ethics (0.5 -  more...

Access 2003 Curriculum This curriculum maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. The curriculum teaches how to create forms and reports and how to format  more...

PowerPoint 2003 Proficient User ...ed in the first course of this two-part series, Microsoft PowerPoint 2003 Fundamentals. In this course, the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks, importing objects, and working with charts and graphs. This course teaches how to transfer presentations to  more...

Project Management Human Resource Management ...lifications of a project manager. Identify the types of power associated with project management. Identify the forms of organizational structure. Unit 2: Planning the Team Identify the factors that should be considered during human resource planning. Identify the inputs associated with human resource planning. Identify the tools and techniques associated with human resource  more...

Access 2003 Fundamentals ...ience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3  more...

Word 2003 Expert Part 1 ...ience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1:  more...

Word 2003 Proficient User ...ience The target audience will range from new users to power users, although it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. These courses must include the new Microsoft Office Specialist logo page at the beginning of the first topic. Deployment Options e-Learning Accreditation  more...

Access 2003 Proficient User ...ience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1:  more...

Word 2003 Curriculum This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and  more...

Word 2003 Fundamentals ...ience The target audience will range from new users to power users, although it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English  more...

PowerPoint 2003 Fundamentals ...PowerPoint 2003. The learner is guided through the steps for creating a new presentation and how to manage slides. Participants learn how to work with AutoShapes, WordArt, Clip Art and graphics. How to use the Thesaurus and Spell Check tools, how to set up a presentation for printing, and how to create headers and footers are covered. Finally, this course teaches how to add and rehearse slide  more...

PowerPoint 2003 Curriculum ...PowerPoint 2003 and guides the learner through the steps for creating a new presentation. It then guides the learner through the steps for enhancing slide elements. This curriculum consists of two Skill Builder courses: Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Proficient User Learn To See individual course descriptions for specific course objectives and  more...

Team Participation Team Communication ...tion. Understand the two ways power can influence communication. Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions.  more...

Team Participation Resolving Conflict in Teams ...ving conflict. Understand how power influences team conflict. Apply six guidelines for handling opposition to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment  more...

Project Teams Applying Team Building Techniques ...sertively. Recognize types of power. Conduct an effective project team meeting. Identify exercises that can be done to build team cohesion. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function.  more...

Microsoft Project 2003 Proficient User ...nce: The target audience will range from new users to power users. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 3 CPE PDU credits: 6 PDUs CEU credits: 0.50 CEUs Language Options: US English, German, Russian Total Learning Time: 3 to 4 hours  more...

Achieving Success Without Authority Focusing on Results ... Differentiate between the roles of leadership and power in influencing people. Identify useful questions to help determine the effectiveness of your leadership. Identify guidelines for enhancing performance. Identify the guidelines to initiate an effective team meeting. Audience This series is aimed at  more...

CompTIA Linux 2004 Hardware Documentation ...vable hardware devices, and important aspects of Advanced Power Management (APM). Audience: The audience includes Professionals who want to certify their technical knowledge in basic installation, operation and troubleshooting for Linux operating systems. Deployment: Self-Study Accreditation: CEU credits: 0.40 CEUs Language Options: US English Total Learning Time:  more...

Excel 2003 Fundamentals ...ience The target audience will range from new users to power users, although you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English  more...

Excel 2003 Proficient User ...ience The target audience will range from new users to power users, although you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English  more...

Executive Level Leadership Becoming an Executive Leader ...student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an  more...

Excel 2003 Expert Part 1 ...ience The target audience will range from new users to power users. It is expected that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4  more...

Executive Level Leadership Change The Executive Leader ... In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To Identify the three phases of the change process. Given a scenario, choose how to communicate with employees.  more...

Excel 2003 Expert Part 2 ...ience The target audience will range from new users to power users. It is expected that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4  more...

Outlook 2003 Curriculum This curriculum addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses:  more...

Organizational Behavior Organizational Dynamics for Individuals ...n employee. Identify types of power. Avoid communication barriers. Identify the five areas of personality that affect employee performance. Determine an employee's level of job satisfaction. Identify motivational theories that affect OB. Audience  more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... of effective leaders. Identify how different types of power are utilized by leaders. Identify methods of influencing successfully. Identify the benefits of empowerment. Simulation Overview: Icon International has invited you for a job interview for the position of Junior IT Manager. This is your second interview. You feel you did reasonably well in the first interview, in which  more...