Instructor Led Practice Training Classes in United Arab Emirates

Managing for Sales Results ...ous principles underlying the sales management functions. Practice human relations skills pertaining to sales teams' management. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. This Program is designed for: Sales managers, sales supervisors and team leaders involved in  more...

Sales Training Dubai Strategic Sales Planning and Territory Management This program is designed for All sales managers, supervisors, key account sales people and other senior sales staff. This program is worth 25 NASBA CPEs. Analyze the process of sales planning and territory management. Practice the effective ways of setting goals, developing sales activities and managing time effectively. Use relevant tools for route structuring and territory management.  more...

Middle Management ' This program is designed for Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPE?s. Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in today?s increasingly competitive environment. Practice advanced  more...

Senior Management Program A Mini MBA ' This program is designed for All senior and middle managers, present and potential who need to complement their technical and administrative knowledge with advanced multi- disciplinary managerial skills. This program is worth 50 NASBA CPE?s. Understand the characteristics of the new work place. Gain insights into the perspective of a senior manager and leader. Understand the foundations  more...

The Professional Supervisor ' This program is designed for First level supervisors or prospective supervisors. This program is worth 25 NASBA CPE?s. Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them. Acquire an understanding of their role as leaders/motivators, team builders and good communicators, and how these skills impact effective  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Public Relations and Media Skills ' This program is designed for Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Simplification of Work Processes and Procedures ' This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ...anizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine your writing skills in preparation for the ?constructed response? section of the examination. This course is designed and developed by ASQ?s Quality Management Division. The course is  more...

Simplification of Work Processes and Procedures ' This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case  more...

Certified Compensation and Benefits Professionals ' This program is designed for Professionals with at least 2-3 years experience in the compensation and benefits field. This program is worth 25 NASBA CPE?s. Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation to an organization?s compensation programs and choose an appropriate  more...

Reporting and Presentation Skills for Finance and Accounting Professionals ' This program is designed for Professionals in the field of finance, accounting, treasury and investment. This program is worth 25 NASBA CPE?s. Learn how to plan a financial presentation. Make use of visual aids to deliver powerful financial presentation. Enhance the image of their financial reports. Practice hands-on live presentations. Deliver financial messages in a concise,  more...

Certified Compensation and Benefits Professionals ' This program is designed for Professionals with at least 2-3 years experience in the compensation and benefits field. This program is worth 25 NASBA CPE?s. Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation to an organization?s compensation programs and choose an appropriate  more...

The Professional Executive Assistant PA ...office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve  more...

Making Powerful Presentations ' This program is designed for All employees and managers who need to make effective oral presentations to others. This program is worth 25 NASBA CPE?s. Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the  more...

Managing Meetings ' This program is designed for All employees and managers who want to improve their participation and leadership skills in a business meeting. This program is worth 15 NASBA CPE?s. Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes  more...

Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and  more...

Making Powerful Presentations ' This program is designed for All employees and managers who need to make effective oral presentations to others. This program is worth 25 NASBA CPE?s. Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the  more...

Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and  more...

Handling and Resolving Contractual Claims ' This program is designed for All those involved in implementing contracts and handling claims and change orders; also those involved in any step of contract preparation/ administration for them to appreciate the importance of a well prepared contract. This program is worth 25 NASBA CPE?s. Identify and avoid causes for contractual claims. Recognize the different types of claims and how to  more...

The Professional Executive Assistant PA ...office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve  more...

The Professional Executive Assistant PA ...office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve  more...

Handling and Resolving Contractual Claims This program is designed for All those involved in implementing contracts and handling claims and change orders; also those involved in any step of contract preparation/ administration for them to appreciate the importance of a well prepared contract. This program is worth 25 NASBA CPE s.Identify and avoid causes for contractual claims.Recognize the different types of claims and how to prevent  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery  more...

Certified Customer Service Executive This program is designed for Managers/Supervisors and senior customer service staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery  more...

Customer Service Excellence How to Win and Keep Customers This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Creative Thinking Techniques This program is designed for Supervisors, managers, team and project leaders, and all individuals who need to adopt a more creative approach at work, whether to solve problems, initiate and introduce changes, or deal with organizational issues in non-conventional ways. The program will also benefit those who are interested in recognizing and enhancing their creative potential and their memory  more...

Middle Management This program is designed for Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPE s.Differentiate among the three levels of management and understand their responsibilities.Discuss the principal challenges managers face in today s increasingly competitive environment.Practice advanced managerial skills  more...

The Professional Supervisor This program is designed for First level supervisors or prospective supervisors. This program is worth 25 NASBA CPE s.Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them.Acquire an understanding of their role as leaders/motivators, team builders and good communicators, and how these skills impact effective supervision of their  more...

Middle Management This program is designed for Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPE s.Differentiate among the three levels of management and understand their responsibilities.Discuss the principal challenges managers face in today s increasingly competitive environment.Practice advanced managerial skills  more...

Middle Management This program is designed for Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPE s.Differentiate among the three levels of management and understand their responsibilities.Discuss the principal challenges managers face in today s increasingly competitive environment.Practice advanced managerial skills  more...

The Professional Supervisor This program is designed for First level supervisors or prospective supervisors. This program is worth 25 NASBA CPE s.Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them.Acquire an understanding of their role as leaders/motivators, team builders and good communicators, and how these skills impact effective supervision of their  more...

Middle Management This program is designed for Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPE s.Differentiate among the three levels of management and understand their responsibilities.Discuss the principal challenges managers face in today s increasingly competitive environment.Practice advanced managerial skills  more...

The Professional Supervisor This program is designed for First level supervisors or prospective supervisors. This program is worth 25 NASBA CPE s.Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them.Acquire an understanding of their role as leaders/motivators, team builders and good communicators, and how these skills impact effective supervision of their  more...

Simplification of Work Processes and Procedures This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE s.Analyze the basic concepts and steps in work simplification.Practice the use of flow charts, office layout charts and work distribution charts.Simplify complicated procedures as part of a number of case studies.Analyze  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ...Organizational Excellence Examination. CEUs available: 1.9Practice test testing skills.Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination.Refine your writing skills in preparation for the constructed response section of the examination.This course is designed and developed by ASQ s Quality Management Division. The course is presented  more...

Simplification of Work Processes and Procedures This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE s.Analyze the basic concepts and steps in work simplification.Practice the use of flow charts, office layout charts and work distribution charts.Simplify complicated procedures as part of a number of case studies.Analyze  more...

Promotion and Merchandising Strategies This program is designed for Sales managers and staff, as well as marketing managers, staff and merchandisers. This program is worth 15 NASBA CPE s.Analyze the power of promotion and merchandising in boosting sales.Design a promotion plan aimed at the trade and the consumers.Practice through field visits the principles of merchandising in outlets.Review the criteria for space management and shelf  more...

Managing for Sales Results This program is designed for Sales managers, sales supervisors and team leaders involved in leading a sales team. This program is worth 25 NASBA CPE s.Analyze the various principles underlying the sales management functions.Practice human relations skills pertaining to sales teams management.Demonstrate professional behavior as sales managers/supervisors with their teams.Apply sales competency  more...

Managing for Sales Results Training Objectives: By the end of the sales training program, participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to sales teams' management. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales  more...

Public Relations & Media Skills Objectives: By the end of the program, participants will be able to: Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as  more...

The Professional Executive Secretary ...y the end of the program, participants will be able to: Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill. List the main causes of stress and the techniques needed to control them. Prepare a meeting agenda and take minutes accurately. Improve professional  more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic  more...

Senior Management Program: A Mini Objectives: By the end of the program, participants will be able to: Apply the latest concepts and techniques of business administration and management to their current managerial or supervisory position, with particular emphasis on strategy formulation, marketing and sales, finance, human resources and behavioral management. Develop and practice the specific skills required for managing  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Managing Meetings Objectives: By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Strategic Sales Planning and Territory Management Objectives: By the end of the sales management training program, participants will be able to: Analyze the process of sales planning and territory management. Practice the effective ways of setting goals, developing sales activities and managing time effectively. Use relevant tools for route structuring and territory management. Comprehend the methods of effective territory management and  more...

Promotion & Merchandising Strategies Objectives: By the end of the program, participants will be able to: Analyze the power of promotion and merchandising in boosting sales. Design a promotion plan aimed at the trade and the consumers. Practice through field visits the principles of merchandising in outlets. Review the criteria for space management and shelf allocation in outlets.  more...

Supervisory Skills: Level 2 Objectives: By the end of the program, participants will be able to: Plan and control work and contribute towards the attainment of company's objectives. Use effective communication techniques. Work in teams and resolve conflicts. Practice professional techniques in policy enforcement and corrective guidance. Use time in an effective way.  more...

Basic Presentation Skills Objectives: By the end of the program, participants will be able to: Practice the key techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

Advanced Public Relations Objectives: By the end of the program, participants will be able to: Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Middle Management Objectives: By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in today's increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change  more...

Simplification of Work Processes & Procedures Objectives: By the end of the program, participants will be able to: Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of  more...

Handling & Resolving Contractual Claims Objectives: By the end of the program, participants will be able to: Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Creative Thinking Techniques Objectives: By the end of the program, participants will be able to: Determine their potential for creativity and innovation. Apply the creative thinking skills and methods in various work-related situations. Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ). "Recollect and retrieve" memorized information easily and quickly  more...

Reporting & Presentation Skills for Finance & Accounting Objectives: By the end of the program, participants will be able to: Learn how to plan a financial presentation. Make use of visual aids to deliver powerful financial presentation. Enhance the image of your financial reports. Practice hands-on live presentations. Deliver financial messages in a concise, accurate, and timely manner.  more...

The Customer Service Mindset ...al patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization This Program is designed for: All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program  more...

Oracle 10g Database ...The lesson topics are reinforced with structured hands-on practices. This course is designed to prepare you for the corresponding Oracle Certified Associate exam. Oracle 10g Workshop 2 This course advances your success as an Oracle professional in the area of database administration. In this class, you'll learn how to configure an Oracle database for multilingual applications. You will  more...

Oracle 10g Developer ... develop these program units. Demonstrations and hands-on practice reinforce the fundamental concepts. Oracle Forms Developer 10g: Build Internet Applications Leverage your investment by taking advantage of web technologies to easily and quickly construct sophisticated database forms and business logic with minimal effort. This course focuses on teaching students to use Oracle Forms  more...

LEADERSHIFT ...ding of the changing paradigms in Leadership thinking and practice. Today s leader can no longer operate with the mindset of 5 years ago. Things have not only changed, they are still changing. This programme helps the participant to understand the old and new paradigms. In addition, the participant is able to see the need for a mental shift and enabled to make the shift so that he can continue  more...

Developing People for Excellence ...y participatory with ample use of role-plays, group work, practice, exercises and discussions. Video recording and feedback will be an important tool used. The atmosphere will be lively and informal. It would be work-related and action-oriented. SALIENT FEATURE A great opportunity to interact with managers from diverse segments of business and to expand your own horizons and  more...