Instructor Led Practice Training in United States

ISO 14001 ...tc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice. Following receipt of gap analysis report the customer may decide to follow up on all action items themselves, or they may select which items they will complete and which items they  more...

Iso 9001-2008 ...tc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice. Following receipt of gap analysis report the customer may decide to follow up on all action items themselves, or they may select which items they will complete and which items they  more...

PMI Risk Management Professional PMI-RMP Exam Prep Course Prepare for the PMI Risk Management Professional certification exam through this four day, instructor led course. This course offers an in-depth look at risk management through a PMI perspective with the sole intent of passing the PMI-RMP exam. The course is delivered in a combination of lecture and hands-on learning format, ending in a full-length practice exam. Learn all you need to know to pass  more...

1 Day Workshop - Presentation Skills for Speaking in Public Public Workshop - This interactive workshop is open to the public and the class size is limited to 6 people to maximize each participant's benefits. Register and attend if you want to increase your confidence while presenting to groups, improve your skills, enhance your materials, practice your presentation and receive professional feedback. 800-610-8170  more...

Selling for Results - Skills and Strategies - Customized Sales Training We have over 20 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management  more...

Train the Trainer ...practice how to design and deliver effective training. This workshop can be brought to your organization to support your business goals. The workshop runs for either 2 or 3 days depending on needs and class size. Your trainers will learn and Practice: Adult Learning Principles Instructional Design Techniques - Including Initial Needs Assessment, Developing Learning Objectives, Creating  more...

Building Business Relationships as a Community Banker Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Supervisory Skills Workshop ...supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance expectations and objectives, motivating to improve performance, delegating effectively, observing performance to prepare  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Intro To Programming ...ourse introduces you to general principles underlying the practice of object-oriented programming. The concepts and principles in this course are presented in a generic manner, and as such are intended to prepare the student for programming in virtually any object-oriented programming language. Learn how to identify and write basic programs using programming constructs, such as variables,  more...

AutoCAD Level 1 Success with AutoCAD begins with a solid foundation in the basics. This intensive, hands-on, 2-day course is the first course which equips the student with all of the knowledge and skills necessary for creating a basic 2D drawing. The class is appropriate for all disciplines--architects, engineers, designers, facilities planners, drafters, technicians, and others. It is also appropriate for  more...

Legal Document Prcessing This course will introduce the student to document applications associated withlegal administrative procedures in a general practice law office. Topics will include legal correspondence and client records, including files, retainers and authorizations. The student will draft initial legal correspondence and documents originating from brief handwritten instructions and handwritten or edited copy to  more...

Legal - Basic Research Explore the variety of legal resources available on the Internet. Determine which are as good as or better than hard-copy materials including: Where to look for judicial and regulatory materials How to locate secondary-authority and law practice resources Which resources are best for online legal research issues How to find legislative history materials  more...

Access Level 1 ...ta by using tables, queries, forms, and reports. You will practice the critical skills necessary to create a database and enter, find, edit, and report on the data it contains. Upon successful completion of this course, students will be able to: follow the steps required to properly design a database. create tables to hold data and then establish table relationships. modify the design  more...

Zoning and Land Use ...will also get the latest on legal issues that affect your practices - including state and federal laws. We will share valuable tips on making permitting and entitlement less frustrating. Don't miss this opportunity to get your most important zoning concerns addressed. Benefits for You - Hear an up-to-date review of current case law - Build a strong framework for ethical practice in land use  more...

Recent Trends Involving the Law of Arrest, Search and Seizure ...federal laws in these critical areas impact your work and practice. Benefits for You - Find out what you need to know about reasonable suspicion and probable cause - Make sense of exceptions to the warrant requirement - Stay up-to-date on how courts analyze the Fourth Amendment - Understand the role of technology and when a warrant is required This seminar is designed for attorneys, law  more...

Nuts and Bolts of Divorce: Including a View From the Bench ...ioner who does an occasional divorce or an attorney whose practice is primarily family law, you need the most current and useful information you can get your hands on. /strong This seminar will provide you with the information you need to represent a divorcing client. You will learn how to proceed in matters regarding division of property, custody and support issues and hear from the Judges  more...

Bankruptcy ...practice - you can't afford not to. /strong In today's economy, many corporations and individuals are dealing with bankruptcy either directly or indirectly. Attend this seminar and get updated on what's happening in the world of bankruptcy. Hear about the latest trends in avoidance actions. Get all your toughest questions answered regarding how the process works and what you should expect.  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Premises Liability and Negligent Security ...igating these cases. Register today and receive valuable practice tips to use during your next pre and post-suit investigations, and identify proof problems in both slip and fall and negligent security cases, as well as gaining insight on both the insurance and ethical issues that are related to these cases. Don't miss this opportunity to get information today that increases your chances for  more...

Understanding Health Information Technology ...its strong Learn the essentials of health IT to move your practice forward. /strong The American Relief and Recovery Act of 2009 provides more than $30 billion for health IT investments. Register today and receive information on qualifying EHRs that can receive incentive payments through Medicare or Medicaid as early as 2011. This seminar will give you expert advice on the system  more...

Powerful Presentations Training Seminar ...cipants have up to two instructors to help them learn and practice fundamental and advanced presentation skills. Presentations are digitially recorded and each student presentations is followed by personalized one-on-one feedback from a senior instructor to guarantee progress and eliminate distracting behaviors. On-Site Presentation Training Seminars: Our on-site presentation skills  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

Situational Frontline Leadership ... listen. Give feedback. Enhance self-esteem. Participants practice and use these skills. In real time. With their direct reports. Situational Frontline Leadership can be implemented in your organization through a two-day or three-day classroom experience. Each contains the core content of the program of how to have partnering conversations at each development level with the three-day design  more...

Coaching Skills For Managers ...ls For Managers is a program designed to shift leadership practices from the old command & control model to a more inclusive and participative style. This interactive program delivers powerful tools for leaders and managers at all levels. It helps leaders better access and align their staffs personal experiences, traits and skills. Participants will also discover more about themselves  more...

Appellate Practice: A View From the Bench ...ve the latest and most effective strategies for appellate practice? Register for this information-packed seminar and get a win-win approach to succeeding in appeals court. Hear about the latest issues in jurisdiction, finality and standards of review. Get all your toughest questions answered regarding writing a successful brief. Find out how you can prosper in spite of complex laws and  more...

Breaking Down the Short Trial Program Do you have the latest and most effective strategies for navigating through the short trial program? Attend this enlightening seminar and stay abreast of the latest issues relating to the short trial program in Nevada. Our seasoned professionals will provide practical answers to your most pressing questions about judicial ethics. You'll get an inside look at how to respond to confusing issues  more...

Auto Claims and Trials: Winning, Defending and Understanding Coverage ...g uninsured and underinsured motorist issues. Whether you practice automobile litigation daily or simply wish to better understand auto litigation for your paralegal or insurance practice, this is one crash course you can't afford to miss. Benefits for You - Navigate the confusing policy language and law governing uninsured and underinsured motorist coverage - Successfully prosecute and defend  more...

Strategies to Reduce Medicare Billing Errors ...lling Errors - Shrinking reimbursement in today s medical practices makes staying on top of claim denials more critical than ever before. Medicare is typically one of the largest payers for most practices, and understanding the importance of managing and reducing or eliminating these denials is crucial to any medical practice. Denial management is one of the most often overlooked aspects of the  more...

Ethics for Accountants ...eminar will bring you up to date on the ethical rules and practices governing accountants. Register today and get suggestions on steps you can incorporate into your day-to-day practice to minimize the risk that you ll find yourself named as a defendant in a lawsuit. Benefits for You Ease your worries concerning the Code of Professional Conduct Improve your accuracy and efficiency and  more...

Understanding Land and Title Surveys Understanding Land and Title Surveys - End confusion on the survey maze. Join us for this innovative seminar and get up to speed on different types of surveys and maps. Understand the intricacies of survey exception and survey reading. Get a handle on complicated issues surrounding positional accuracy and mapping standards. Avoid problems down the road by protecting yourself and your company  more...

Paralegal Ethics ...legals - Ethics one of the most important topics in the practice of law! The use of paralegals has become common in the legal profession; however, most states have no specific regulations with regard to paralegal training or certification, which results in many ethical areas of concern for lawyers as well as paralegals. Attend this valuable seminar and get up to speed on key issues and get  more...

Top 9 Issues in Insurance Coverage What you don t know can hurt you stay updated on the top 9 issues in insurance. Attend this enlightening seminar and stay abreast of the latest issues relating to coverage of construction defect claims. Our seasoned professionals will provide practical answers to your most pressing questions about bad faith. You ll get an inside look at how to respond to confusing issues surrounding assignment  more...

Attaining Strategic Goals through Projects The Challenge Every enterprise has strategic goals. Every enterprise invests resources in projects. It is generally understood that projects should support an organization's strategic goals and that every project should be a good investment, but is that always true? Are we funding the right projects at the right time? Does the executive team have clear guidance on how much each project will cost  more...

Design and Implementation of the Next Generation PMO ...lementation of the Next Generation PMO gives you the best practice, tips, tools and techniques that can bring you to that level of performance and more. In addition, you leave with part of the work done. Exercises lead students to begin development of a PMO Charter and a PMO project plan, both of which are critical to the successful implementation of a Next Generation PMO. The format of this  more...

Implementing SOA Governance IT governance provides a thorough management process for IT activities. All aspects of IT, starting from strategy to execution, are closely managed and continuously improved. SOA adds new challenges and hence IT governance processes need to be extended. This course builds a foundation by covering IT governance. Many organizations may not have IT governance put in place. This foundation will be  more...

SAP Business Intelligence BI 70 BW 35 ...o convert data into valuable information through hands on practices backed by extensive study material. Through the Data Warehousing Workbench, practice Data Modeling, Data Acquisition and the new Transformation Procedures, to name a few. Also, discover how Integrated Planning of BI has revolutionized and eased the decision-making process. You can get a complete list of other SAP classes at  more...

Inventor 2008 Introduction to Modeling The Autodesk Inventor 2008 Introduction to Modeling course instructs users in best usage approaches for parametric design philosophy through a hands-on, practice-intensive curriculum. Users acquire the knowledge needed to complete the process of designing models from conceptual sketching, through to solid modeling, assembly design, and drawing production You can get a complete list of other  more...

Juggling Multiple Priorities Have you ever wondered a How am I supposed to get all of this done? Reports, meetings, evaluations, proposalsa and everything needs to be done NOW.a In order to decide what work is most important, you must know the specific outcomes you/ your organization desire(s), and take those outcomes and break them down into daily roles and responsibilities. This program examines many different  more...

Interviewing and Hiring Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job  more...

Business Architecture and Process Management ...usiness Architecture as a business management and project practice. It instructs how to apply business consulting and transformational business process engineering practices focusing on how to generate business value and capability through the adoption of standards and modeling methodologies. We have found many companies are struggling with transformational changes initiatives across  more...

Enterprise Architecture for Managers ...a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that addresses business architecture, performance management, organizational structure, and process architecture. This two-day seminar explores EA and the move within organizations to adopt a rigorous  more...

Effective Time Management Time is a form of currency, and the ways that we talk about it illustrate its value: we say a Time is money,a and a My time was well spent,a or a It's a waste of time.a Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct  more...

Inventor 2009 Introduction to Solid Modeling This course instructs users in best usage approaches for parametric design philosophy through a hands-on, practice-intensive curriculum. Users acquire the knowledge needed to complete the process of designing models from conceptual sketching, through to solid modeling, assembly design, and drawing production. You can get a complete list of other Autocad classes at  more...

Inventor 2011 Introduction to Assemblies and Drawings The Inventor 2011 Introduction to Assemblies and Drawings training guide instructs users in best usage approaches for assembly design and documenting both part and assembly models in a drawing. All skills are taught through a hands-on, practice-intensive curriculum. This book is the second of two books that make up the Inventor 2011 Introduction to Modeling course. The first book, Inventor  more...

Autodesk Navisworks 2011 Essentials ...ne to enable effective model reviews. Through a hands-on, practice-intensive curriculum, students acquire the knowledge needed to review and markup the model, use TimeLiner, Animator, Scripter, and Presenter, as well as the Clash Detective tools within NavisWorks. Using the functionality of the Autodesk ® NavisWorks ® Review, Simulate, and Manage features, students learn how to  more...

Inventor 2011 Introduction to Part Modeling ...for parametric part design philosophy through a hands-on, practice-intensive curriculum. Users acquire the knowledge needed to complete the process of designing models from conceptual sketching to solid modeling. This book is the first of two books that make up the Inventor 2011 Introduction to Modeling course. The second book, Inventor 2011 Introduction to Assemblies and Drawings focuses  more...

Inventor 2011 Introduction to Solid Modeling ...ches for parametric design philosophy through a hands-on, practice-intensive curriculum. Users acquire the knowledge to complete the process of designing models, from conceptual sketching through to solid modeling, assembly design, and drawing production. This guide is one of four Inventor training guides written to cover topics required in the Autodesk ® Inventor ® certification  more...

Advanced WebSphere Application Server v61 Administration ...ex WebSphere based web site. The course provides hands-on practice performing the tasks required in a production WebSphere environment. This course uses WebSphere Network Deployment Edition v6. 1 in the labs but the lectures provide information on tools, procedures, and best practices that apply to both WebSphere v6. 0 and v6. 1 environments. The course covers advanced topics in the area of  more...

Advanced Administration of WebSphere Application Server v6 ...ex WebSphere based web site. The course provides hands-on practice performing the tasks required in a production WebSphere environment. This course covers WebSphere Network Deployment Edition v6. The course covers advanced topics in the area of Work Load Management (WLM), security, script based automation and messaging. After taking this course, students will be able to design a WebSphere  more...

WebSphere Application Server Community Edition v2.0 Administration This course teaches the basics of the deployment and administration of applications to a WebSphere Application Server Community Edition v2. 0 (WAS-CE) environment. This course concentrates on providing best-practice solutions to handle common problems that occur in a WAS-CE environment so students will have a high-level of skill with regard to WAS-CE administration. You can get a complete list of  more...

Advanced WebSphere Application Server 7.0 Administration ...ex WebSphere based web site. The course provides hands-on practice performing the tasks required in a production WebSphere environment. This course uses WebSphere Network Deployment Edition v7. 0 in the labs. The labs use a Linux environment to install and configure WebSphere although configuration in a Windows environment would be similar. The course covers advanced topics in the area of  more...

ITIL CAPABILITY COURSE OPERATIONAL SUPPORT AND ANALYSIS OSA ...perational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the businessa ™ needs, while preventing and reducing the costs of outages and lost productivity. Embedded into this course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL V3 Certification  more...

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO ...ning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the a warrantya processes to ensure that IT services are a fit for usea ™. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to  more...

ITIL CAPABILITY COURSE RELEASE CONTROL AND VALIDATION RCV ...or IT and the Business. This RCV course provides the best practice knowledge required to build, test and deploy successful IT services. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business environment, we introduce a service and then  more...

ITIL CAPABILITY COURSE SERVICE OFFERINGS AND AGREEMENTS SOA ... - Service Offerings and Agreements (SOA) - provides best practice process knowledge required to navigate these waters into the safe harbor of customer satisfaction and continual service improvement. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a  more...

Guide to Project Portfolio Management Implementation ...ntals of effective PPM, participants evaluate current PPM practice, find ways to make significant improvements and determine the steps needed to reach a higher level of PPM maturity. The end result is that participants are much more likely to have a successful PPM software implementation. Guide to Project Portfolio Management Implementation is exceptionally effective when conducted onsite with  more...

Controlling Project Risk - Managing Threats and Promoting Opportunities The Challenge Every project has issues. Issues are threats to a project that have materialized, and they can drain a project team of needed energy and time. Experience has shown us that proactive management of project risk can reduce the incidence and severity of issues by up to 90%. Every project has opportunities. When found, opportunities can lead us to lower cost, savings in time, higher  more...

Create Opportunity in Your Project NOW ...ow numerous factors, including current project management practice and even the language we use to describe risk, actually prevent us from seeing Opportunity. Then attendees learn what they can do to make all this change. They are presented with a revised Risk Model with a novel view of the origin of Threat and Opportunity, and discuss techniques that can uncover Opportunity even under what  more...

People in Projects - Foundation for Project Success The Challenge Have you ever wondered where project issues come from? Have you ever delivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity?  more...

Advanced Project Management for the Experienced Practitioner The Challenge Have you ever wondered where project issues come from? Have you ever delivered great technology only to find that the supposed "customer" wants no part of it? Have you ever wondered what to do when asked for an estimate in the face of woefully inadequate information? Have you ever wondered why, if project risk can be positive as well as negative, that you never see opportunity?  more...

Advanced Project Topics for the Business Manager ...Business Manager presents current project management best practice along with a unique perspective on those aspects of project management where Senior Managers can directly influence project success. This course is a power-packed two day course that will show you specific steps you can take to ensure that your projects help realize your business goals. You can get a complete list of other  more...

Foundation in Project Management for Senior Managers The Challenge You are a Senior Manager. Projects that you commission must be successful! Each project success brings you closer to your business goals; each project failure blocks your path. In today's economic climate there simply is no longer any room for failure. But what can you do to ensure that every project is the win you need? The Solution Foundation in Project Management for Senior  more...

Reaching Your Strategic Goals Getting the Most out of Projects ...rt. Studies have now shown that formal project management practice, when properly implemented and supported, is a primary determinant of consistent project success. Reaching Your Strategic Goals: Getting the Most out of Projects explores the core principles and best practices that make PPM and the PMO powerful drivers for the attainment of business strategy. You can get a complete list of  more...

Implementing Practical Project Portfolio Management ...ject dollar. PPM is currently regarded as a core business practice. Efforts made to improve the implementation of PPM can have a substantial impact on the bottom line. However, PPM is complex and any effort to improve it should be done in a systematic and careful manner. The Solution This course is intended for those who wish to improve and formalize PPM in their organization. After  more...

What Project Portfolio Management Can Do for Your Business The Challenge Formal projects are an enormous and important investment. But consider these questions: Are you confident that you are getting the most out of every project dollar? Do all of your projects fully support your business strategy? Are you certain that your projects actually deliver the Business Value they are supposed to? If not, how much of a return are you getting on your project  more...

Interviewing Skills for Managers ...o find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will improve your success in interviewing. This can reduce or even eliminate significant turnover and allow your company to focus instead on achieving production goals. You can get a complete list of other Business  more...

Introduction to Enterprise Architecture ...n enterprises, and an understanding of how to apply EA in practice. It will also discuss the various roles and responsibilities involved in effective EA adoption. In addition to high-level concepts and methodologies, this course will provide a practical understanding of how EA is developed in a step-by-step process. You can get a complete list of other Object Oriented Analysis and Design  more...

Structured Systems Analysis and Design The ANALYSIS PORTION presents the MAJOR Structured System Analysis TOOLS used to improve the requirements definition / analysis activities of a project - Data Flow Diagrams, Data Dictionary, Processing Specifications, Data Structure Diagrams. The STRUCTURED ANALYSIS WORKSHOP sessions provide opportunities to practice the use of these major tools. The DESIGN PORTION of the class discusses  more...

Administration of JBoss Application Server v4 on Linux This course teaches the basics of the deployment and administration of web applications to a JBoss Application Server V4 environment. This course concentrates on providing best-practice solutions to handle common problems that occur in a JBoss environment so students will have a high-level of skill with regard to JBoss administration. You can get a complete list of other jboss classes at  more...

JSF Development with ICEfaces (Version 1.8) ...ces component library. A first module introduces the best-practice concepts of MVC architecture and command-object encapsulation that propel the JSF architecture. Students create JSF applications by organizing their pages as JSF component trees, and their server-side code as JSF managed beans and controllers. They add data-conversion and validation logic and generally get accustomed JSF  more...

Cultural Competency Awareness and acceptance of difference within an organization creates an environment of cohesion and collaboration; two essential components in order to be productive. In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice  more...

Conflict Management Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone  more...

Inventor 2010 Introduction to Solid Modeling This course instructs users in best usage approaches for parametric design philosophy through a hands-on, practice-intensive curriculum. Users acquire the knowledge needed to complete the process of designing models from conceptual sketching, through to solid modeling, assembly design, and drawing production. You can get a complete list of other Autocad classes at  more...

Securing Web Services with Java EE 5 ...age (SAML). Using various case studies, each student will practice signing and encrypting XML message content, and configuring J2EE tools to support signature and encryption of SOAP messages under the Java API for XML-Based RPC (JAX-RPC). The course emphasizes practical hands-on exercise, and approximately 50% of their classroom time solving specific security problems. The initial exercise  more...

LINUX+ CERTIFICATION WORKSHOP This course helps you prepare for the CompTIA Linux+ Certification exam. The course teaches Linux user commands, shell script programming, and essential Linux system administration tasks. Note that completion of this course alone is not adequate preparation to pass the exam. The actual Linux+ Certification is designed to measure the competencies of Linux professionals who have six to twelve months  more...

LINUX SYSTEM ADMINISTRATION Learn and practice essential Linux system administration tasks. This course is not specific to a particular Linux distribution and presents information about using Linux in a commercial environment. You can get a complete list of other linux classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

JBoss Application Server v50 Administration and Clustering (Windows) This course teaches the deployment and administration of web applications to a JBoss Application Server V5. 0 environment. This course concentrates on providing best-practice solutions to handle common problems that occur in a JBoss environment so students will have a high-level of skill with regard to JBoss administration. Configuring a cluster of multiple JBoss servers is also covered  more...

Jakarta Struts ...and see how it captures a great deal of pre-existing best practice in Web application development. They build applications from scratch using the Struts 1. 1 code base, advancing through actions and action mappings, form beans, and request forwarding. They use relational data at the model layer and learn to configure JDBC data sources under Struts. Throughout, the course emphasizes the great  more...

Query Management Facility (QMF) for End-Users - Windows ...e means to access DB2 data. Several guided, hands-on, practice sessions give each attendee an opportunity to use QMF Windows to build "custom:" reports from DB2 data using the extensive powers of the QMF Windows FORMs panels. Use the QMF Windows "field pull down feature" for changing field values Use several other QMF Windows facilities such as Help, Save/ Display, Export/ Import,  more...

DB2 Concepts and Facilities ..." of SQL are presented. Optionally, guided, hands-on, practice sessions give each attendee an opportunity to use SQL to access data. QMF and/ or SPUFI are used to execute SQL statements. DB2 database design and Referential Integrity (RI) are discussed. An overview of DB2 (SQL) programming concepts are presented and discussed. DB2 performance guidelines are discussed. Optionally,  more...

DB2 for z-OS SQL Advanced Review SQL - Basic Select, Scalar Functions, Joins, SubQueries, Unions, and Insert/ Update/ Selects. Learn / practice features of the current version of DB2 and look into the next version of DB2. Review and practice Advanced SQL features. You can get a complete list of other DB2 classes at http://www.wintrac.com/courses/coursesDB2.asp  more...

Crystal Reports 8.0 Power User Workshop This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions. You can get a  more...

Crystal Reports 8.5 Power User Workshop This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions. You can get a  more...

Crystal Reports 9.0 Power User Workshop This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions. You can get a  more...

Effective Management Skills This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Problem Solving and Decision Making Techniques This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Leadership Skills This 1-day course will consider the principles of leadership and practice the personal skills involved in effective team leadership. This course contains consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) ... term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies who contributed their best practices then adopted this guide. You can get a complete list of other Professional Development  more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) ...practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be ready to write the  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) ...s with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

FAST START IN PROJECT MANAGEMENT ...ssociated with effective and efficient project management practice. Participants not only acquire technique-based proficiencies, but also explore and practice essential people skills and teamwork. The concepts and methods learned are immediately usable in the workplace, leading to a greater retention of newly acquired skills, measurable project improvements, and the achievement of desired  more...

Building Organizational Trust New Manager development When talking about trust in the workplace, there are two levels of trust that are in play, organizational trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders within your workplace often have an incredible amount of influence over the culture of trust in your organization. This program will teach you the benefits and behaviors that will inspire  more...

Building Organizational Trust When talking about trust in the workplace, there are two levels of trust that are in play, organizational trust and personal trust. Many times these two levels are intertwined and are hard to tell apart. Leaders within your workplace often have an incredible amount of influence over the culture of trust in your organization. This program will teach you the benefits and behaviors that will inspire  more...

Adapting Your Style As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and  more...

Introduction to Enterprise Architecture Training ...n enterprises, and an understanding of how to apply EA in practice. It will also discuss the various roles and responsibilities involved in effective EA adoption. In addition to high-level concepts and methodologies, this course will provide a practical understanding of how EA is developed in a step-by-step process. You can get a complete list of other Enterprise Architecture classes at  more...

Enterprise Architecture Bootcamp Using technology to solve an immediate, pressing problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining,  more...

HIPAA Implementation ...d administrative documents, such as notice of information practice and a compliance statement, as well as administrative procedures, including a practice for patient-requested amendments and a mechanism for accounting all disclosures made for purposes other than treatment, payment, and HC operations. (Please note that legal documents like use contracts are not developed in this course.) You  more...

Mastering the Requirements Process ...in a successful project. So, participants will learn best practice techniques to write specific, measurable, achievable, realistic, and traceable, requirements statements. Finally, requirements must be properly communicated, validated and signed off to achieve a successful project outcome. By the end of this course, participants will have accomplished all three. Overall the workshop is designed  more...

Advanced Business Analysis This workshop uses a case study to help you explore two standard approaches to conceptual modeling: the Unified Modeling Language and Information Engineering. It is designed to be prescriptive as well as descriptive. This means that best practice will be emphasized through explanation and application. You will discover what should be done as well as how to do it, and why. PDUs = 21. You can get  more...

UNIX SYSTEM ADMINISTRATION Learn and practice essential administration tasks. Generic system administration concepts are covered and related to specific vendors' systems You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

Rational Rose In this course, students gain practical, hands-on experience with the Rational Rose(r) visual modeling tool. Students will practice all basic aspects of the tool and will leave the course with an understanding of Rose features and the value of visual modeling. You can get a complete list of other Object Oriented Analysis and Design classes at  more...

Administration of JBoss Application Server V4 Windows This course teaches the basics of the deployment and administration of web applications to a JBoss Application Server V4 environment. This course concentrates on providing best-practice solutions to handle common problems that occur in a JBoss environment so students will have a high-level of skill with regard to JBoss administration. You can get a complete list of other jboss classes at  more...

IT Infrastructure Library ITIL Level 2 - Service Level Management This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...

IT Infrastructure Library ITIL Level 1 - Foundations ...practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be ready to write the  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework ...s with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from  more...

DB2 for zOS SQL and Application Programming First, the concepts of DB2 are presented and discussed. The Structured Query Language (SQL) is presented as the means to access DB2 data (and to create and secure DB2 components). Several guided, hands-on, practice sessions give each attendee an opportunity to use SQL to access data. QMF and/ or SPUFI are used to execute SQL statements. Referential Integrity concepts and implementation are  more...

DB2 for zOS Application Programming First, the concepts of DB2 are presented and discussed. The Structured Query Language (SQL) is presented as the means to access DB2 data (and to create and secure DB2 components). Several guided, hands-on, practice sessions give each attendee an opportunity to use SQL to access data. QMF and/ or SPUFI are used to execute SQL statements. Referential Integrity concepts and implementation are  more...

Query Management Facility QMF for End-Users The concepts of DB2 are briefly presented and discussed. The Structured Query Language (SQL) is presented as the means to access DB2 data. Several guided, hands-on, practice sessions give each attendee an opportunity to use QMF to build "custom:" reports from DB2 data using the extensive powers of the QMF FORMs panels. You can get a complete list of other DB2 classes at  more...

Crystal Reports 100 Power User Workshop This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions. You can get a  more...

Crystal Reports XI Designer 3 Workshop 2This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing, along with a lot of hands-on practice. In addition, you will cover custom function, advanced formulas, and report efficiencies techniques. This course incorporates a number of  more...

Crystal Reports 2008 Designer 2 Workshop This two-day workshop is designed to enhance your basic report writing skills and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover professional design, techniques, sub-reporting and advanced formulas. This course incorporates a number of hands  more...

Crystal Reports 2008 Designer 3 Workshop This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover custom functions, advanced formulas and report efficiencies techniques. This course incorporates a  more...

The Struts Framework ...and see how it captures a great deal of pre-existing best practice: in model/ view/ controller action mappings, form beans and custom tags for working with HTML forms, input validation, and the Tiles view-building framework. Two chapters near the end of the course cover configuration techniques and other advanced topics. This version of the course illustrates the use of Struts 1. 3 You  more...

JavaServer Faces ... of Java, Servlets, and JSP, the course develops the best-practice concepts of MVC architecture and command-object encapsulation that propel the JSF architecture. Students create JSF Web applications by organizing their pages as JSF component trees, and their server-side code as JSF managed beans and controllers. They add data-conversion and validation logic and learn to work with JSF's  more...

Java Development for Secure Systems Rev. 6.0 ...ges and techniques that is "Java security." Secure coding practice for Java incorporates techniques for Java SE and Java EE, and increasingly EE applications are using SE techniques such as policy files and JAAS authentication. This course spends some time on each platform, so that students will be exposed to SE basics such as access controller, permissions, and policies; and also traditional  more...