Online Practice eLearning

Administrative Professionals Putting Your Best Foot Forward ...through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a  more...

Developing Your Direct Reports Developing Your Direct Reports A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Managing a Customer Focused Department Simulation ...aff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Interpersonal Communication Listening Essentials ...re than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Fair Labor Standards Act FLSA ...bject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with  more...

Documenting Discipline ...bject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with  more...

Workplace Violence ...his SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to  more...

Understanding the Risks of Using Internet Media Electronic Communications ...licies. You will learn about some generally accepted best practices for protecting your own and your company's best interests while using e-mail, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr &  more...

Conflicts of Interest in the Workplace ...ation, so they can ensure that effective, fair, and legal practices are followed when making or reviewing business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in organizations to identify potential conflicts of interest and develop policies to help employees understand how to avoid,  more...

Rightful Employment Termination ...bject matter support provided by the Labor and Employment Practice Group of the law firm of Burr Forman, LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also  more...

FMLA Leave and More ...his SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to  more...

Code of Conduct Company Template ...bject matter support provided by the Labor and Employment Practice Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Sarbanes-Oxley What You Need to Know ...bject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with  more...

Business Writing Know Your Readers and Your Purpose ...do you need to persuade employees to adopt a new business practice? Knowing your purpose will focus your message, making it clear to readers why it is important to them. In addition, identifying who your audience is and what your purpose is will guide you in selecting an appropriate tone for your business message. Tone is a significant element in writing one that affects how the reader will  more...

Ethical Decision Making Simulation Ethical Decision Making Simulation Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers,  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ... BA profession, reflecting the current generally accepted practices. The IIBA has created the Certified Business Analysis Professional (CBAP ), a designation awarded to candidates who have successfully demonstrated their expertise in this field. CBAP Certification SkillSoft is an approved IIBA Endorsed Education Provider, Provider Number E108. The International  more...

Essential Skills for Professional Telephone Calls Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...

Accident Investigation and Reporting Simulation Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

OSHA 300 Recordkeeping ...ng forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA 300 recordkeeping; describe measures that can be taken to protect employee privacy; distinguish between  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Business Performance and Financial Measures in Six Sigma ...ojects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam  more...

Receiving Feedback and Criticism Receiving Feedback and Criticism We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Giving Feedback Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Reusing Content in Dreamweaver CS4 Reusing Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at  more...

Reusing Content in Dreamweaver CS3 Reusing Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 provides web developers with tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at runtime is also  more...

Essential Skills for Admin Support Professionals--Simulation ... designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

SAP Enterprise Resource Planning ERP ...ental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of this data is  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Delegation Essentials Overcoming Delegation Problems ...s effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation  more...

Dealing With Conflict Dealing With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming  more...

Creating Maintaining a Positive Work Environment ...ood attitude themselves. This course introduces some best practices for creating a positive work environment. Specifically, you'll learn the benefits to establishing it, its characteristics, and some concrete steps you can take to create one. You'll also explore how to maintain this atmosphere by learning how to recognize the signs and impact of negativity and how to take corrective action.  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ... designed to provide participants with the opportunity to practice strategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic  more...

Operations Management Management of Quality ...d performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

EU Privacy Data Security ...EU member states in their data protection laws and in the practice of their respective national regulators, as not all aspects of data protection law is harmonized. Therefore when a data protection issue occurs, particularly one which affects several member states, it may be dealt with differently under each national law. This course addresses EU privacy laws at the level of the Directive and  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Cummunicating During Difficult Times Cummunicating During Difficult Times Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities  more...

Managing Attitudes During Difficult Times Managing Attitudes During Difficult Times Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in  more...

Safety Director Program (OSHA Emphasis) ...ote that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed activities, the students will improve their  more...

OSHA 8-Hour Hazwoper Refresher ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to assist in satisfying the annual training requirement of the Hazardous Waste Operations and Emergency Response (HAZWOPER) rule, found in Title 29 of the Code of Federal Regulations Part  more...

DOT Hazardous Materials Transportation ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will  more...

Hazardous Waste Management and Shipping for Environmental Professionals ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course includes a discussion of the DOT?s regulations for shipping supplies, equipment and samples related to hazardous waste site investigations and remediation activities.Who Should Take This  more...

Laboratory Audit Essentials ...ory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each  more...

Hazard Communication (HazCom) ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: -All workers exposed to hazardous chemicals in all industrial sectors -All employers who subject their employees to hazardous chemicals -All employers who have employees that are exposed  more...

Shipping Infectious Substances (IATA and DOT) ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who should take this course: Anyone who... -Prepares hazardous materials for transportation; Selects packaging or packages hazardous materials; -Completes a shipper`s declaration or other paperwork associated with  more...

The Free-Lance Writing Toolkit The Toolkit is designed as a creative approach to help the learner design, implement, and practice his/her objective to become a successful free-lance writer. Using an easy to remember six-step approach, the learner will be able to build a reputation as a successful free-lance writer. This approach is invaluable to the learner as he/she becomes immersed in the process of acquiring and  more...

Best Practice Strategies for Involving Parents Delves into proven ideas to help children do better in school.  more...

Introduction to the Administration of a Medical Office ...practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The information and resources utilized in this  more...

Expert Certificate Course in Medical Coding ...ode successfully. It includes over 600 patient charts to practice on, with CPT, ICD, HCPCS coding training. The entire training program was developed by coders with 20+ years of experience to train would be coders in a fast track methodology. The course uses an accelerated instruction mental "technology platform learning system" which helps one retain information on multiple levels. Specific  more...

Ethics and the Law ...practice of law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...ition, students are provided with advanced techniques and practice in transcription to effectively meet all of the challenges in the medical transcription environment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a  more...

Medical Office Specialist Training I (No Terminology) ...l or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants (Medical Office Specialists)  more...

Medical Office Specialist Training II (With Terminology) ...l or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand for medical office  more...

Legal Nurse Consulting Certificate Program ...practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and acquire the knowledge and skills  more...

Typing Pal--The Best Online Typing Course ...exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash plug-in from Macromedia (to view Web site animation) ?Java enabled Macintosh ?Netscape Navigator 4.0 or higher  more...

Typing Pal--The Best Online Typing Course ...exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash plug-in from Macromedia (to view Web site animation) ?Java enabled Macintosh ?Netscape Navigator 4.0 or higher  more...

Typing Pal--The Best Online Typing Course ...exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash plug-in from Macromedia (to view Web site animation) ?Java enabled Macintosh ?Netscape Navigator 4.0 or higher  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ...r you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study -  more...

A Test Preparation This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians.  more...

A+ 2003 Test Preparation ...practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...mpTIA (Computing Technology Industry Association) A+ 2003 practice exam questions (practice test draws 70 questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons,  more...

Learn MS Explorer 2000 online with eBooks! ...Practice sessions and Hot Tips help you each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms  more...

Pharmacy Technician Career Training Program ...operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams and ointments, assist patients with their medical needs, correspond with physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The types of work you can perform and how much you  more...

Pharmacy Technician National Certification Exam Preparation Course ...tail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not when you are reading our material! Every section is written in  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...utor!Homework Problems - Hundreds of homework problems to practice and master each type of calculation. No One Does It Better! Chapter 1 ? Getting Started?; Conversion Factor Quickview; Conversion Factor Worksheet; The ?Rules?. Chapter 2 ? Roman Numeral Conversions; Roman Numeral - Sample Problems; Roman Numeral - Homework. Chapter 3 ? Military and Standard Time; Military/Standard Time -  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Chart Your Course to Emotional Intelligence ... by identifying which emotional competencies they need to practice, and allows them to choose developmental activities which are best suited to their personal situation. Through fostering students? desire to engage in the process of self improvement, the use of feedback, case studies, and encouragement of practical application methods, this course provides a blueprint for the participant to  more...

Better Public Speaking- A Low Stress Approach ...rtunity comes through spoken communication. With diligent practice and application of the principles of public speaking and with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to  more...

Export Practice Management Course shows you the right steps to build a successful export operation.  more...

Human Resource Management in the 21st Century ...1st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Internet Explorer 7 Series ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same  more...

Electronic Commerce - Security Issues This course is designed to give the student a good understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of  more...

Information Technology Infrastructure Library (ITIL) ...Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little as 2 hours but more time is suggested for in depth understanding. Information Technology Infrastructure Library (ITIL)  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...ork of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University. Search Engine Optimization is an ever changing, complex  more...

Microsoft MCSE 2003 Complete Course This training package contains all the necessary course materials required to learn the ins and outs of becomming a Microsoft Certified Systems Engineer. This course contains over 70 hours of interactive, video based, instruction, delivered on CD. This course is designed to meet all the requirements for Microsoft Corporation`s Certified Systems Engineer certification and testing for Windows 2003  more...

Shipping with Dry Ice ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8  more...

RCRA and DOT Refresher ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including  more...

IATA Dangerous Goods ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. "IATA Dangerous Goods Training" has been designed with specific exercises related to the transportation of dangerous goods by air from a shippers perspective. This course covers the fundamentals of shipping  more...

IATA Productos Peligrosos ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. "IATA Capacitacion de Productos Peligrosos" se ha dise?ado con los ejercicios espec?ficos relacionados con el transporte de productos peligrosos por el aire de una perspectiva de los expedidores. Este curso cubre  more...

Lab Safety and Chemical Hygiene ...lan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to laboratories. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each  more...

RCRA Hazardous Waste Management for Generators ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of  more...

Travel Sales and Trends - Instructor Led Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler.  more...

Instructional Design Series ...or instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Student has 1 year access to the course. Welcome to Instructional  more...

Automated Air Reservations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre ® as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel  more...

Automated Air Reservations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre ® as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel  more...

Automated Air Fares & Tickets - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing.  more...

Automated Air Fares and Tickets - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing.  more...

Professional Writing Skills at a Glance ...s include pre-writing, writing, and re-writing. You will practice ways to determine your purpose, meet audience needs, discover your most comfortable method of writing, brainstorm and mind-map to get your ideas on paper, write quick rough drafts, and revise collaboratively. Also, you will receive models for planning letters, memos, and reports. Finally, checklists help you evaluate both your  more...

Dreamweaver 8 Series ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, in a dictionary, or in MindLeaders Reference Library (for subscribers). n addition, it lets  more...

Flash 8 Series ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Supplied sample files include sample documents, application files, programs, and programming code that enable learners to practice with these files, enhancing the learning  more...

QuickBooks Pro 2008 ...ent software. The hands-on interactive labs will help you practice what you learn...with or without the application on your desktop. Your expert-led training is presented by Debbie Dalrymple. Debbie has been doing computer training since 1992. Starting her training career at Computer Learning Center in Washington DC working with DOS and early Windows applications she has transitioned to the  more...

American Citizenship Test Prep ..., U.S. Constitution (Bill of Rights and Articles) and 100 Practice Questions. The course takes you to web sites that will allow you to view maps of Columbus` and other explorers journeys, world and U.S. maps with the 50 states and their capitals, information on all of the United States presidents and important events connected with them, diagram that shows the branches of the federal  more...

Bartending the Easy Way-Online ...ending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood bartender Kellie Nicholson has condensed twenty-five years of experience into a course that will give you the confidence to step behind a  more...

Bartending to the Max-Online ...rovided with recipes to learn and detailed instruction to practice pouring the perfect shot. This is all you need to get started.Am I guaranteed job placement? You should be very leery of anyone who promises you job placement. That is not possible. You may be given leads, but you will have to get the job on your own. Additionally, keep in mind that every other student will be given the same  more...

Bloodborne Pathogens ... tranmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A special section on infection control has been added to this course. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is  more...

Comprehensive Leadership Training ...ook prescribed for the course is: ?Leadership, Theory and Practice? Third Edition by Peter G. Northouse, Published by Sage Publications, Inc. ISBN 076192566X.The course consists of six sessions, each session lasting a week. Every session will involve four activities reading, quiz, one page assignment and discussion.Reading: The participant will have to read between 15 to 20 pages of the book  more...

Comunicaci n Del Peligro (HazCom) ... extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Para Proteger trabajadores expuestos a los productos qu?micos peligrosos en todos los sectores industriales, el Gobierno Federal estableci? el Est?ndar de la Comunicaci?n del Peligro del OSHA (HazCom) 1910.1200,  more...

Crystal Reports XI ... instruction is close to 12 hours (including the hands-on practice simulations). However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed  more...

Effective Business Communication Series ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for  more...

Doing Business in China ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search  more...

Electronic Commerce - Introduction This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce) This course gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to design, implement, and manage E-Commerce and E-Commerce web sites. This course is an "E-Learning"  more...

Electronic Commerce - Strategies This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce)Stratetis, including marketing, promotion, and sales strategies. This course gives the student a good understanding of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning"  more...

Electronic Commerce 3 Course Bundle The Electronic Commerce (E-Commerce) 3 Course Bundle is a compilation of Electronic Commerce - Introduction, Electronic Commerce- Strategies, and Electronic Commerce - Security Issues courses combined into one single bundled course. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for  more...

ESL for Business - E-mail Communication ...lls through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own  more...

ESL for Business - Letters and Memos ...lls through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own  more...

Expert Certificate Course in Medical Billing ...ent cash flow is critical in a healthy outpatient medical practice, and the HCFA-1500 insurance claim form represents from 85% to 95% of the reimbursement flow back to the practice. The form is driven by the medical insurance billing specialist either electronically or manually and gets to the insurance company quickly or slowly respectively. The medical biller is the key player in the  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course material fees included. Set for a 1 yearcompletion schedule. Students are given instant access to the  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ... the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ... the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its  more...

Legal Transcription Training ...2 modules and 5 hours of dictation for your transcription practice. It is streamlined and comprehensive, more than you will need to find suitable work in or for a legal office. It is designed to teach the functions and processes of institutions in the U.S. legal system, roles and issues in the field, and selected specialties of law. It includes dozens of samples of dictation types and  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Office 2007 Series (Fast Track) ...on page throughout the course Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same  more...

Phlebotomy Technician Career Training ...ty mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician  more...

QuickBooks Pro 2005 ...re to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005 Training Series The QuickBooks Pro 2005 course will teach you how to efficiently set up your own accounts and manage your business. Learn inventory management, sales tax issues, task  more...

QuickBooks Pro 2006 ...re to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience. Welcome to the QuickBooks Pro 2006 Training Series The QuickBooks Pro 2006 course will teach you how to efficiently set up your own accounts and manage your business.  more...

Sexual Harassment in the Workplace Series ...n an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for  more...

Doing Business in India ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search  more...

Medical Terminology Instructional Videos: Bundled Six-Pack One of the best ways to learn medical terminology. Hear, see and learn from a Medical Terminology expert. Shipping charges included. Medical Terminology Instructional Videos: Bundled Six-Pack We have produced a series of instructional medical terminology videos to help students learn more effectively so they will find employment faster and be sure of success in their careers. The best way to  more...

How to Motivate Employees ...motivating employees.Features Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...ish grammar, must have knowledge of medical transcription practices, and exhibit the highest professional standards. The Medical Transcription for the Physician?s Office (Beginning Medical Transcription) prepares students for employment in a physician?s office, group practice, or small clinic. It contains 8 hours of authentic physician dictation in the following specialties: Cardiopulmonary  more...

Mastering Presentation Skills for the Workplace ...tive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Implementing Security Best Practices in C NET Applications To recognize how to practice data validation and secure unknown code in C# .NET applications  more...

Implementing Security Best Practices in VB NET Applications To recognize how to practice data validation and secure unknown code in .NET applications  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Managing and Maintaining Brand Equity ...ring harm to your brand. To help you to do this, you will practice identifying and solving potential legal problems with advertisements. The course concludes by allow you to use a specific decision-making process for the next logical step for your brand: globalization.By the end of the course, you will apply effective brand management practices to a variety of situations and make successful  more...

Appraising Performance Simulation ...ear. Over the course of the simulation, participants will practice key appraisal skills, including assessing performance, conducting appraisals, and motivating and developing employees, in order to improve the effectiveness of their appraisals and enhance the performance of their employees. The Appraising Performance Simulation comprises four scenarios and is based on the SkillSoft series  more...

Frontline Call Center Skills Simulation This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...

Internal Customer Service Conflict and Complaints Simulation ...nts Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to  more...

Essential Sills for Administrative Support Professionals Simulation ... designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective  more...

Excel 2000 - Proficient User ... and examples, as well as hands-on exercises, so they can practice what they're learning. After completing all the topics in a category, users can find out how much they've learned by taking the Category Self Test. They can also test their overall knowledge of Excel 2000 by choosing Self Test from the Main Menu. DiscoverWare's unique Multimedia Glossary provides a quick reference of computer  more...

PowerPoint 2000 - Proficient User ... and examples, as well as hands-on exercises, so they can practice what they're learning. After completing all the topics in a category, users can find out how much they've learned by taking the Category Self Test. They can also test their overall knowledge of PowerPoint 2000 by choosing Self Test from the Main Menu. DiscoverWare's unique Multimedia Glossary provides a quick reference of  more...

Workplace Communication Skills ...lear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive criticism on your own behavior positively. Finally, the course covers the skill of questioning. You will learn how to use questions in a non-threatening way to  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Mastering Negotiation ...practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and  more...

Available Presentation Resources ...g questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Access 2000 - Proficient ...ns and examples,as well as hands-on exercises,so they can practice what they're learning. After completing all the topics in a category,users can find out how much they've learned by taking the Category Self Test.They can also test their overall knowledge of Access 2000 by choosing Self Test from the Main Menu. DiscoverWare's unique Multimedia Glossary provides a quick reference of computer  more...

Outlook 2000 - Proficient ... and examples, as well as hands-on exercises, so they can practice what they're learning. After completing all the topics in a category, users can find out how much they've learned by taking the Category Self Test. They can also test their overall knowledge of Outlook 2000 by choosing Self Test from the Main Menu. DiscoverWare's unique Multimedia Glossary provides a quick reference of Outlook  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum ...n and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retreival Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle PL/SQL:  more...

Oracle8 Certified Database Administrator Curriculum ...n and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle8 Database Administration - Manage an  more...

Windows NT 4 0 User Fundamentals ... Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow you to verify your  more...

Designing for Cisco Internetwork Solutions Part 4 ...es for designing a secure network and Security Management practice. Unit 2: Network Module Security (1 hour) Identify features and functions of the Cisco Security Architecture for Enterprise (SAFE) blueprint. Identify guidelines for securing the Internet Connectivity module. Identify guidelines for securing the e-Commerce module. Identify guidelines for securing the Remote  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Oracle Database 10g Administration Workshop II Part 1 ...tions and distributed database access. Students will also practice various methods of recovering the database, using RMAN, SQL, and Flashback technology. Learn To: Match goals of Oracle Database 10g manageability features with the methods of achieving them. Identify features of the Oracle Database 10g manageability strategy. Identify globalization support features provided  more...

Self Development Motivating Yourself to Perform ...ination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations. Use three steps to exercise more self-discipline.  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration ...sary for using both these tools and has an opportunity to practice their use in the three scenario topics that are located at key points in the course. Learn To • Identify key features of the BizTalk Orchestration Designer environment. • Match the design pages provided by BizTalk Orchestration Designer with their functions. • Differentiate between the Flowchart shapes  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...e and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency.  more...

Organizational Skills Time Management ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your  more...

Creativity Innovation Thinking Creatively ...ou develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will enhance creativity. Avoid personal and organizational factors that block creativity. Foster a  more...

Creativity Innovation Increasing Personal Creativity ...o mentally prepare to be creative. Practice using exercises to mentally prepare for creativity. Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity. Select elements of physical surroundings that you  more...

Creativity Innovation Fostering a Ceative Environment ...ive individuals for a company. Practice using the factors that will encourage retention of creative employees. Demonstrate an understanding of the creativity audit. Follow the process for assigning creative tasks. Audience This program is for managers or supervisors who want to learn how to foster a creative  more...

Defining Microsoft NET Solution Architectures Part 4 ...l points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines for using a threat model. To identify  more...

Financial Statements Financial Statements Analysis ... • In this simulation, you will practice your skills in preparing income statements and balance sheets by interacting with these two types of financial statements. Your goal is to identify and place the various elements of these statements in the correct location on the documents. Unit 2: Financial Statement Projections (0.5 - 1 hour) •  more...

Interpersonal Communication Listening Skills ...have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between hearing and listening. Increase your productivity by listening.  more...

Interpersonal Communication Effective Communication ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Communication Process (0.5 - 1 hour) Understand how the  more...

Interpersonal Communication Telephone Skills ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image.  more...

Defining Microsoft NET Solution Architectures parat 4 ...l points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify guidelines for planning for application security. To identify guidelines for using a threat model. To identify  more...

Business Etiquette Office Protocol ...ance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. Identify the guidelines for conducting business in a  more...

Call Center Inbound Customer Service ... Each of the simulations allows you practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when  more...

Decision Making Problem Solving Decision Making Fundamentals ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal Decision Making (0.5 - 1 hour) Know how to properly define  more...

Decision Making Problem Solving Problem Solving Fundamentals ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the  more...

Leadership Development Delegation ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process.  more...

Leadership Development Goal Setting ...view: In each simulation, you will practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop  more...

Leadership Development Leading the Way ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership  more...

Leadership Development Motivation ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why  more...

Delegation The Delegation Process ...fered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief. Identify steps for securing agreement for your task brief. Identify guidelines for handling reservations that  more...

Employee Performance Managing Difficult People ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult  more...

Employee Performance Resolving Conflict ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution  more...

Change Management Managing Change ...t the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the traits of a change leader. Prepare a plan for a  more...

Managing Performance Overcoming Performance Appraisal Challenges ...tus meeting with an employee. Practice active listening in an appraisal discussion. Avoid confrontational communication in an appraisal discussion. Given a five-step process, resolve conflict in an appraisal discussion. Follow general guidelines to ensure legal compliance when  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... To identify key elements of a best practice model for crisis management. To set up operations. To use simulations. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ... shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas addressed by administrative safeguards. To identify the policies of the security management process required to prevent and correct security violations. To identify  more...

Team Management High Performance Teams ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is  more...

Team Participation Teamwork Fundamentals ... Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your  more...

XML Building XML-Based Web Applications Part 4 ... learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is the posting of  more...

XML Building XML-Based Web Applications Part 4 ... learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is the posting of  more...

ASP NET Part 2 ADO NET Partitioning Tracing ... data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in  more...

ASP NET Part 2 ADO NET Partitioning Tracing ... data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in  more...

CIW Site Designer Part 2 Basic Web Technologies ...tyle sheets. It provides learners with the opportunity to practice working with all of these technologies. Learn To • Identify HTML concepts. • Create page structures with tables and frames. • Identify the uses of metadata tags. • Identify how to use CSS for designing a Web site. • Identify the features of CSS2. Audience The target audiences for this  more...

SAP R 3 Application Industry Solutions Case Study ...ons. o New Dimension Products and mySAP.com. o R/3 in Practice. o Business Case. o Company Description. o Organizational Structures. o Business Processes. Audience This course is intended for employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested in learning more about the concepts  more...

Business Etiquette Communicating in Today s Workplace ...rview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines for  more...

Telephone Skills Professionalism Through Basic Skills In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through  more...

Succession Planning Elements Approaches ...ces Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in their  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture ...a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Diversity the Future ...t will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Core Concepts in Business Analysis ...esign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the core concepts of business analysis, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed as a business analyst. This course is aligned  more...

Enterprise Analysis and Making a Business Case ...practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In this course, learners will examine the collection  more...

Service Teams and Service Stars ...tle "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the pitfalls of attitudes that can put cracks in the  more...

Green Building - Building Energy Use ..., lighting, domestic hot water, etc. This is known as the practice of a design integration.a ™ In tandem with other energy efficient practices, building systems integration can provide excellent returns on the initial investment. Current practice also embraces the use of renewable energy technologies that reduce our reliance on fossil fuels and help alleviate carbon dioxide and other  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...tion and Documentation developed by the U. S. Navy and in practice nationally over the last fourteen years, supervisors can now take action knowing they are protecting everyone. Supervisors will know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the  more...

Internet as a Business Tool The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...

Tracheostomy Care for the Sub-Acute Care Setting Changes in Medicare payment made in 2010, are leading to an influx of patients with tracheostomy and those who are ventilator dependent into sub-acute skilled nursing facilities. Health care reform will further influence this trend and reimbursement will depend on quality care and positive outcomes. This course is for practitioners and facilities who want to be proactive in being able to meet the  more...

Basic Peripheral IV Therapy in Adults ...s had limited exposure to infusion therapy principals and practice. This class was constructed to meet the needs of LPN/ LVNa ™s who have varying degrees of infusion therapy preparation during their training. This is also an excellent refresher for the RN who has not had current I. V. experience. Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy  more...

SowellEAC Online Enterprise Architect Certification Program ...s of four modules: a Module 1: Introduction to the Practice of Enterprise Architecture a Module Two: Intermediate Topics in Enterprise Architecture a Module Three: Advanced Topics in Enterprise Architecture, and a Module Four: Final Examination and Presentation of Projects. Scheduling: The curriculum requires a total of approximately  more...