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INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS

INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS
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INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS
Administrative Professionals Interacting with Others

Administrative Professionals: Interacting with Others
Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your
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Administrative Professionals Putting Your Best Foot Forward

...through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a
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Directing Others

... responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives
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Delegating

...upports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course
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Confronting Difficult Employee Behavior

Confronting Difficult Employee Behavior
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and
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Introduction to External Auditing

Introduction to External Auditing
Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the
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Affirmative Action and the EEO HRCI PHR

...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms
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Employment Management HRCI PHR

...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about
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Offers Contracts and Exit from the Organization HRCI PHR

...ible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and
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Programs to Benefit Employees HRCI PHR

...nning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will
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Employment Relations HRCI PHR

...ly with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation, employer and labor
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Sexual Harassment at Work HRCI PHR

...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of
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Non-Unionized Workplaces HRCI PHR

...ible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn
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Unionized Workplaces HRCI PHR

...ible for helping to ensure that your company's employment practices are in line with work rules of union environments, and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union
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Risk Assessment and Prevention HRCI PHR

...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace,
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Forming Project Teams for Six Sigma

... successful teams, including communication and behavioral practices that are critical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips
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Data Collection and Measurement in Six Sigma

...and measurement methods; and an ongoing awareness of best practices for ensuring data accuracy and integrity. Only reliable and suitable data will yield dependable analyses that translate into desired process improvements. As Six Sigma team leaders, Black Belts will help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. They will determine what
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General Coding Best Practices

General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code
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Maintaining Quality Code

Maintaining Quality Code
To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code
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Object-oriented Coding Best Practices

Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives
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Windows Vista Users and Groups

Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
The use of user and group accounts is fundamental in any network environment for both security and ease of administration.
This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best
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Construction Safety Orientation

Construction Safety Orientation
This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements - recognize hazards commonly found at construction
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Computer Ergonomics

Computer Ergonomics
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to
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Cold Stress

...cribe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the factors that may affect you when working in a cold environment, identify the signs, symptoms, and
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Back Safety and Injury Prevention

Back Safety and Injury Prevention
This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are
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Technology and Implementation Considerations

Technology and Implementation Considerations ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned,
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Improving Communication in Cross-cultural Relationships

...n more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. It also offers some tips and strategies to build rapport across cultures. Finally, it helps you recognize
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Communicating Across Cultures

Communicating Across Cultures
Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also
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Interviewing Hiring Practices

...Practices
This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman,
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Independent Contractors Temporary Employees

Independent Contractors & Temporary Employees
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear
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Estimating and Budgeting Project Costs

...oject Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, this course covers gathering cost information from numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating
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Controlling Costs

...view of the Control Costs process. It introduces the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, the course examines the inputs, tools and techniques, and outputs of the Control Costs process. In terms of the tools and techniques, it shows how to monitor cost
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Managing Project Human Resources

...ement knowledge area. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Techniques for developing project teams, such as training, team-building activities, and recognition and rewards will be discussed. Learners will also be introduced to strategies for
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Integrated Initiation and Planning

... Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and business case. They'll also be
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Project Management Process Groups

...esses, meaning those based on sound principles and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all project stakeholders. It ensures the effective progress of the project from initiation through
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Project Quality Planning

... management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the three processes in the quality management knowledge area and how they fit into the project process groups. This course also covers,
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Quality Assurance and Quality Control

... management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality
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Risk Management Planning

...roject Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan
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Project Requirements and Defining Scope

...nts and Define Scope. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own
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Defining and Sequencing Project Activities

...in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ). Specifically, learners will be provided with an overview of the Project Time Management knowledge area and the interrelation with the process groups. The course also explores
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Estimating Activity Resources and Durations

...in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity
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DOT 2 Packaging and Labeling

DOT 2: Packaging and Labeling
This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general
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Antitrust - Overview

...titrust - Overview
Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.
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Antitrust - Talking with the Competition

...ing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for
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Understanding the Risks of Using Internet Media Electronic Communications

...licies. You will learn about some generally accepted best practices for protecting your own and your company's best interests while using e-mail, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr &
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Foreign Corrupt Practices Act

...Practices Act
US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure
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Conflicts of Interest in the Workplace

...ation, so they can ensure that effective, fair, and legal practices are followed when making or reviewing business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in organizations to identify potential conflicts of interest and develop policies to help employees understand how to avoid,
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Equal Employment Opportunity Discriminatory Practices in Hiring

...Practices in Hiring
Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also
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Integrity in the Workplace

...yers. For employers, this means implementing policies and practices that promote openness and transparency in the workplace, encouraging employees to report their concerns internally, and rewarding employees and managers for strict compliance with laws and regulations. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Burr and
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Business Writing How to Write Clearly and Concisely

Business Writing: How to Write Clearly and Concisely
People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time
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Interviewing Hiring Practices Simulation

...Practices Simulation
In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach
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Workplace Diversity Awareness Simulation

...gh the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and expansion, the CEO has instructed you to begin introducing the concept of inclusiveness through a diversity initiative. This
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Addressing and Redistributing E-mail

Addressing and Redistributing E-mail
Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when
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Certified Business Analysis Professional reg BABOK reg 2 0 Aligned

... BA profession, reflecting the current generally accepted practices.
The IIBA has created the Certified Business Analysis Professional (CBAP ), a designation awarded to candidates who have successfully demonstrated their expertise in this field.
CBAP Certification
SkillSoft is an approved IIBA Endorsed Education Provider, Provider Number E108.
The International
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Essential Skills for Professional Telephone Calls

Essential Skills for Professional Telephone Calls
Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more
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The Customer Service Representative CSR

The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result
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Support Center Services and Work Environment

Support Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library
This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work
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Introduction to Operational Support and Analysis

...esses are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course provides an introduction to operational support and analysis. Specifically, the course covers the fundamentals of the
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ITIL reg and the Service Lifecycle

ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal
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Spill Prevention and Control

Spill Prevention and Control
This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives
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Environmental Management Systems EMS

...ecognize the importance of sound environmental management practices that result in economic gain. The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. International standards covering environmental management are intended to provide organizations with the elements of an effective environmental management system (EMS) that can be
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Green Business Implementing Sustainability Strategies

...st be carefully planned. When implementing sustainability practices, you need to make sure those practices align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations
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Green Business Planning Sustainability Strategies

...tion promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability practices. It also explores how mandated and voluntary green standards and regulations provide organizations with a framework for developing green business sustainability strategies and help them to
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Introduction to Green Business Sustainability

... the challenge of going green and adopting green business practices stand to reap environmental, social, and economic rewards. Many companies currently facing the challenge have survived, and even thrived, to tell about it. This course introduces the concept of sustainability, including sustainability goals and types of sustainability. It outlines the factors that are driving the need for
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DOT Drug and Alcohol Awareness

...orkplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides
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Workplace Security Awareness

...ves are to: identify general security guidelines and best practices, recall how to deal with trespassers and unknown persons in the workplace, describe how to deal with threatening phone calls, identify actions to take in the event of workplace violence incidents, recall steps to take in the event emergency situations require evacuation, and describe protective measures to take in the event of
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Safe Work Practices

...Practices
This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course is
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Using Respiratory Protection

...respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why
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Site Control HAZWOPER

Site Control (HAZWOPER)
This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this
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Regulatory Overview HAZWOPER

...sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: specify why regulatory standards are established, identify the scope and purpose of the Occupational Safety and Health Act (OSH Act), identify the purpose of the major regulatory
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Office Ergonomics

Office Ergonomics
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to
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NFPA 70E Electrical Safety in the Workplace

NFPA 70E Electrical Safety in the Workplace
This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program
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Lockout Tagout for Authorized Persons

Lockout/Tagout for Authorized Persons
This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices.
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Lockout Tagout

Lockout/Tagout
This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives
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Lead Awareness

Lead Awareness
This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify sources of lead exposure, identify adverse
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Lead and Cadmium

...derstand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both cadmium and
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Industrial Ergonomics

Industrial Ergonomics
This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to
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Indoor Hoisting and Rigging

Indoor Hoisting and Rigging
This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: specify general safety
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Heat Stress Recognition and Prevention

... explain several control measure techniques and safe work practices that you can use to prevent heat-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how your body handles heat and what personal factors may lead to heat stress; identify the signs, symptoms, and first aid treatments
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Hazardous Materials Handling and Storage

... information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify safe lifting techniques when manually handling an object; identify hazards associated with handling
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Understanding Organizational Ethics

Understanding Organizational Ethics
An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to
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Professional Networking Essentials

Professional Networking Essentials
Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in
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Identifying Project Risk

...roject Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the second of six processes: Identify Risks. The course covers risk identification methods such as group information gathering
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Developing and Controlling the Project Schedule

...in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ). Specifically, learners will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate
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Sales Manufacturing TM Sales Production

Sales Manufacturing(TM): Sales Production
The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your
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ITIL reg V3 Overview Creating a Service Culture

...mation technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and
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Introduction to Problem Management

...cient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models in Problem Management. This course also provides a detailed view of the Problem Management process, including using tools like Ishikawa diagrams and Pareto Analysis, to investigate
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Critical Requirements and Benchmarking for Six Sigma

...em with best-in-class organizations, and incorporate best practices to maximize the success of improvement efforts. This course explores the Critical to x (CTx) requirements for Six Sigma projects and the importance of aligning projects with these requirements. The course also discusses the concept of benchmarking, various benchmarking types, and how benchmarking is used in Six Sigma. This
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Project Organization Planning Risk PRINCE2 2009-aligned

...ds for project management in the UK.They include the best practices in project management and provide a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification
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Principles of Acct Finance for Non-financial Professionals

...he basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting
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Cisco IINS 1 0 Network Security Principles I

Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0
The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take
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Marketing Essentials Marketing and Ethics

... relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight
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Cisco IINS 1 0 Network Security Principles II

...ity 1.0
Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally important to know that the security policy that's developed in your organization drives all of the steps taken to secure network resources. In order to
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CompTIA Server 2009 IT Environment

CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009
A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at
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Cisco Switch 1 0 Analyzing Campus Network Designs

Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0
Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has
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Designing Maintaining LDAP Directory Service

Designing & Maintaining LDAP Directory Service
To outline the maintenance practices of LDAP.
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Preparing to Interview

Preparing to Interview
Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too
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Public Speaking Strategies Preparing Effective Speeches

...ng the theme of your speech. This course also covers best practices to follow when planning, researching, and writing your speech. These include identifying key points, looking at the topic from different perspectives, and structuring your speech into logical sequence. Finally, the course explores the importance of practicing your speech to become familiar and comfortable with it, using
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Delegation Essentials The Delegation Process

Delegation Essentials: The Delegation Process
Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,
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Delegation Essentials Overcoming Delegation Problems

Delegation Essentials: Overcoming Delegation Problems
Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee
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Agile Programming Testing

...tively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code, and pair-programming. In this course you will be introduced to agile team practices including pair-programming and co-ownership of code. You will also become familiar with agile
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Managing Agile Software Development

...tively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the principles of agile project management during software development iterations. You will become familiar with agile
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Introducing Agile Software Development

...tively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. A range of agile methodologies have emerged. All embrace the general principles of agile development but can differ in focus and level of formality. In this course you
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Planning an Agile Software Development Project

...tively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the practices of agile project planning. You will become familiar with project planning tasks such as creating and estimating
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Embracing Organizational Change

..., and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including acknowledgement of the changes and coming to terms with your new reality. This course also introduces the idea of reframing as a coping method for accepting organizational change. Finally, this course covers the importance of recognizing and capitalizing on the
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Preparing for Organizational Change

Preparing for Organizational Change
Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course
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Opportunity Development Simulation

...e a concerted effort to identify and standardize the best practices for selling their products most effectively in the market they serve. The result is that management cannot reliably forecast future sales results, and individual sales performance tends to follow a series of unpredictable peaks and valleys. Management at Koshi has been studying the principles of Sales Manufacturing, and they
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Creating Maintaining a Positive Work Environment

...ood attitude themselves. This course introduces some best practices for creating a positive work environment. Specifically, you'll learn the benefits to establishing it, its characteristics, and some concrete steps you can take to create one. You'll also explore how to maintain this atmosphere by learning how to recognize the signs and impact of negativity and how to take corrective action.
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Key Strategies for Managing Cross Functional Teams

Key Strategies for Managing Cross Functional Teams
Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and
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CompTIA Network 2009 Troubleshooting the Network

... much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use to solve all sorts of issues. Common issues that can occur in modern networks are outlined along with many of the different hardware and software tools that can be used to find and resolve issues are explained. This course maps to the CompTIA's Network
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Getting Started with Software Programming

Getting Started with Software Programming
Today's computers are powerful tools capable of accomplishing sophisticated tasks, but not without the assistance of skilled software developers. This course introduces the learner to the magic behind computer software development, beginning with a brief history of computer languages and how these languages have evolved into powerful programming
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IFRS Key Standards for Financial Accounting Activities

...d governments to have consistent accounting and reporting practices, produce comparable financial statements, and establish a common accounting language across different countries. These standards are now adopted in over 110 countries from every part of the world and several other countries are preparing to adopt them. This course aims to prepare learners for implementing some key standards
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Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting

...re can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered, along with descriptions of many of the common and useful troubleshooting tools and techniques. This course
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Deploying SQL Server 2008 Integration Services Package

...he debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and
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Managing SSIS Packages in SQL Server 2008

...he debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and
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Oracle Database 11g Segment Space I O and Performance Tuning

Oracle Database 11g: Segment Space, I/O and Performance Tuning Oracle
Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage
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Oracle Database 11g Database Security

Oracle Database 11g: Database Security Oracle
Oracle Database server is highly secure, but to fully maximize the security features offered, the database must be well protected as well. This course explores how to configure Oracle Database 11g in a secure manner by adhering to industry standard best security practices for operational database deployments. It covers applying the principle of
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Managing Workforce Generations Working with the 21st Century Generation Mix

Managing Workforce Generations: Working with the 21st Century Generation Mix
Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both
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Ethical Decision-Making in the Workplace

...ve the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and justifications that become obstacles to ethical behavior, it is easier to successfully apply ethical standards. This course aids you in identifying ethical problems, helps you avoid the obstacles
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Succeeding in the American Workplace

...in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to make decisions quickly and effectively when working in time-sensitive situations? This course describes effective workplace practices and behaviors
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Operational Information Security

Operational Information Security
To demonstrate secure practices for networked and mobile users, and introduce software piracy and social engineering.
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Managing Effective Business Meetings

...ourse will lead you through that process, presenting best practices that will help you realize success as you fulfill your responsibilities as a meeting leader. It will show you how to open the meeting with a positive tone and facilitate the work of the group using the right approach to decision making. It will explore how to encourage full participation while keeping your agenda moving and
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ITIL reg 2011 Edition Overview Creating a Service Culture

...mation technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance
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From Online Training Directory
Laboratory Audit Essentials



...ory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each
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Laboratory Audit Essentials
Technical Communication, an Introduction for Current Technical Writers, Editors & Designers


...process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book.
You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read
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Teaching Math by the Numbers


Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.
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Legal Nurse Consulting Certificate Program


...legal nurse consulting, including business principles and practices. The text book used in the course is endorsed by the American Association of Legal Nurse Consultants.
This course is formatted as an on-line course.Students, once registered, receive instructions for accessing the legal nurse consultant classroom. Here students are provided with course reading assignments, course examinations,
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Creating Outstanding Online Help: Principals and Practice (Software Industry)


...r you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study -
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Learn How to Repair Computers: Get Certified in 7 weeks


Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST.
Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you
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How To Master Human Resources



...d supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and development professionals in transitioning from a traditional training role to that of business-oriented
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How To Master Leadership



Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.
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How To Master Sales Skills



...y-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
The
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Brilliant Business Writing and Communication


...d, this course guides students through the principles and practices of effective communication.
Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a
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Export Practice Management


Course shows you the right steps to build a successful export operation.
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Strategic Planning and Management


This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management.
In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making.
This course
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Human Resource Management in the 21st Century


...1st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century.
Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different
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21st Century Assertiveness and the Art of Persuasion


21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy.
The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the
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Sales & Marketing in the 21st Century


...practices of Sales & Marketing in the 21st Century are examined.
Participants will examine the current strategies and practices surrounding sales and marketing in this 21st Century global economy. The majority of the work will be accomplished in an asynchronous (any time, any place) environment with synchronous elements scheduled periodically based on participant need and schedules. The
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21st Century Professional Networking


...course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail,
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Venture Creation in the 21st Century


This course will examine business venture creation in a step by step process.
This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,
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The Impact of Micro and Macro Cultures in a Global Economy


This course will examine the dimensions of culture and its impact in today ™s global business environment.
This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)


SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)
...ork of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
Search Engine Optimization is an ever changing, complex
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Lean Manufacturing Personal Training Library
...lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual
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Six Sigma Green Belt Personal Training Library
... Start-Up is an introductory course on the principles and practices of Six Sigma. (1 Unit; 1 Assessment; Approximately 3 hours of training.) DMAIC teaches learners the DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. (2
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Lab Safety and Chemical Hygiene
...lan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to laboratories. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each
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Supervisor`s Role in Preventing Accidents
A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that ™s just before lunch.
Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the
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Technology Integration - Best Practices
...practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives.
Technology Integration - Best Practices is a?seven day online course.
It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms.
This course will cover the basics
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Instructional Design Series
...or instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Student has 1 year access to the course.
Welcome to Instructional
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14 Purchasing Best Practices
...'t it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start
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7 Steps to A Lot More Sales
...tail, wholesale, manufacturing, services and professional practices. User is given 1 year access to this course.
7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover ?hidden? sales opportunities within their business. Upon completion participants will be able to
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Adobe After Effects CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D cameras and add realistic lighting and shadows.
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Adobe After Effects CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You?ll also learn how to use many of the new
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Adobe CS3 Design: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and develop rich media
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Adobe CS3 Print: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you`ll learn what it takes to get your designs printed. You`ll also explore various techniques to maximize your designs in
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Adobe CS3 Production Premium: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're ready to learn how to make still and motion graphics, such as an
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Adobe CS3 Web Design: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork effortlessly into Flash, build web prototypes using new functionality in
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Adobe Dreamweaver CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program including how to customize CSS Layouts, how to use Spry features to
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Adobe Dreamweaver CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the basics of how to create Web pages, set links, and insert images, to more
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Adobe Dreamweaver CS4: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are
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Adobe Illustrator CS4: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. With Total Training for Adobe Illustrator CS4, you?ll discover a world of amazing tools and commands within the industry standard vector drawing application, Adobe Illustrator. You?ll learn tricks, techniques, and go-arounds to achieve brilliant results, artistic effects, and
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Adobe Encore CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of creative tools for DVD and Blu-ray Disc authoring and SWF export to the
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Adobe Fireworks CS3
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman
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Adobe Flash CS3 Professional: ActionScript 3 Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the scripting language to add interactivity and control effects. If you
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Adobe Flash CS3 Professional: ActionScript 3 UI & Data
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle
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Adobe Flash CS3 Professional: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative,
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Adobe Flash CS3: ActionScript 3 Animation and Games
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new ActionScript 3 structure and classes. You'll also get some
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Adobe Flash CS4 Professional: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich media content via the brand new CS4 interface.
You will understand how to
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Adobe Illustrator CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make eye-popping special effects, and how to use modern techniques to produce
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Adobe Illustrator CS3: Essentials
...rk using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ensuring the most unique and professional work for print or the web. Get up to speed on the unique capabilities of Adobe Illustrator CS3 today! This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1
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Adobe InDesign CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options
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Adobe Photoshop CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe Bridge CS3, process your photos using Camera Raw 4, create stunning
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Adobe Photoshop CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your images dazzle. By the
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Adobe Photoshop CS4 Extended: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user
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Dreamweaver MX 2004
...and maintaining basic websites, and learn to support best practices and the latest technologies. User is given 1 year access to this course.
Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest
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Expert Purchasing Management
...b. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing
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Health Insurance Portability and Accountability Act Training
...oursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for HIPAA compliance, and the technology changes that will have to be implemented. Furthermore the new rights of the Individual under HIPAA legislation are covered, as well as the Criminal and Civil Penalties that can be imposed.
The course will
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QPR Suicide Triage Training
... mental illness and substance use, suicide risk reduction practices and limitations in suicide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact
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Safe Computing For Educators
...net use poses and be aware of preventative tools and best practices to help you avoid these situations on a daily basis.
It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook
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Senior Professional In Supply Management (SPSM ®) Certification Program
...n to take if you want to bring the most modern purchasing practices into your organization and achieve your career potential. From reverse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning
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Spanish Language: Asbestos Awareness (Comprensi n del asbesto)
..., OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Asbestos Awareness (Comprensi?n del asbesto) This course provides an overview of Asbestos,
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Spanish Language: Electrical Safety (Seguridad con la Electricidad)
... personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Electrical Safety
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Understanding Globalization: Preparing for the 21st Century
Interactive course covers economic, political, and cultural dimensions of Globalization.
Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This
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Build Your Own BIZ - Customer Service That Sells
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development
... the fundamentals of Web application development and best practices for Microsoft Web development technologies, including ASP.NET 3.5, ASP.NET AJAX Extensions and Silverlight. This course focuses on using the Microsoft Visual Studio 2008 development environment and the Microsoft .NET Framework 3.5 to create a Web application that delivers dynamic content to a Web site. This course can be
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Work-Life Balance
...of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere.
Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty
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How to Adopt Green Practices in Business and Gain a Competitive Advantage
...e will give you the results you want.
How To Adopt Green Practices In Business And Gain A Competitive Advantage Whether you are a business owner, office manager, HR manager, business professional or ?green-team? project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give you the results you want. Unlike other sustainability
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The EcoBroker Certificate Program
...s with basic information about ?green? homes and business practices. The program contains three courses leading to the EcoBroker Certified? professional designation. These courses are provided online in a completely self-paced format. A live instructor is assigned to each student. The instructor provides feedback on various interactive exercises and is available for additional assistance.
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Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business
...ish grammar, must have knowledge of medical transcription practices, and exhibit the highest professional standards. The Medical Transcription for the Physician?s Office (Beginning Medical Transcription) prepares students for employment in a physician?s office, group practice, or small clinic.
It contains 8 hours of authentic physician dictation in the following specialties: Cardiopulmonary
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From 123-CBT Computer Based Training
Accounting Fundamentals
...n understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and
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Accounting Fundamentals
Installation and Configuration
To identify best practices for installing and configuring servers
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Disaster Recovery and Server Backups
To identify server backup and disaster recovery best practices
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Maintenance and Environment
To identify best practices in maintaining servers and their environments
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Introducing Security Best Practices in C NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in C NET Applications
To recognize how to practice data validation and secure unknown code in C# .NET applications
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Application Stability and Deployment in C NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications
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Introducing Security Best Practices in VB NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in VB NET Applications
To recognize how to practice data validation and secure unknown code in .NET applications
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Application Stability and Deployment in VB NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.
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Legal Pitfalls Regarding Independent Contractors
Managing workers is a crucial component of your success as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This
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Problem Performance Improvement
It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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QoS Best Practices
To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)
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The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by the
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Strategic Approaches to Managing IT Projects
Are you looking to enhance your project management skills? Are you looking for new approaches to better manage IT projects? As you proceed through this course, you will learn new procedures and techniques that will improve your project management skills. You will learn new practices for process planning and systems management planning. You will also gain insight on how to better resource for IT
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QoS Best Practices
To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)
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QoS Best Practices
To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)
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Maintenance and Environment
To identify best practices in maintaining servers and their environments
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Disaster Recovery and Server Backups
To identify server backup and disaster recovery best practices
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Installation and Configuration
To identify best practices for installing and configuring servers
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HIPAA Evaluating the Impact of the Privacy Rule
...uirements upon their organizations. It teaches them which practices they will need to change and whether they may qualify for certain exceptions. In addition, this course will help employers develop strategies to meet requirements by assessing the gap between what is required by the privacy rule and their organizations' current practices. The course will advise them what is involved in adopting
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Project Planning Controlling a PRINCE2-aligned Project
...method for project management in the UK. It includes best practices in project management and provides a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification
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Risk Response and Recovery
To outline risk management and identify best practices for handling risk and ensuring business continuity
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Overview of Project Managing a PRINCE2-aligned Project
...cts.
This course introduces you to project management practices and standards advocated by the PRINCE2 methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is
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A Manager s Introduction to Business Law
This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also
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Contracts in Commercial Transactions
... company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are
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A Workable Solution for Internal Clients
...u deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis. It will also deal with the crucial issue of change; how
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Cross-selling in a Customer Service Call
... the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions,
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Sales Skills The Fundamentals

...process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a
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Sales Skills Prospecting Addressing Needs

...ll learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process.
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Sales Skills Overcoming Obstacles

...uestions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections. Use interpersonal and leadership skills to
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Sales Management Motivating Sales Teams to Win

...on levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales
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Oracle Database 10g Adminsitration Workshop I Part 3

...and thresholds.
Learn To:
Identify security practices and principles that are implemented in Oracle Database 10g.
Identify advantages of revoking unnecessary privileges from the user group PUBLIC.
Identify guidelines for restricting dictionary and directory access.
Audience:
The target audience is Data Administrators, Technical Consultants, Support Engineers, and
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SQL Server 7 0 System Administration - Part 2

...ers/logins using Transact-SQL.
Identify the recommended practices for security implementation.
Unit 2: SQL Server Database Basics
Duration: 2 - 3 Hour(s)
Match each data storage term with its description.
Sequence the steps for the transaction logging process.
Perform the steps for creating a database using Enterprise Manager.
Identify the tasks involved in implementing
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SQL Server 7 0 - Implementing a Database - Part 4

...ines for using the COMPUTE BY clause. Select recommended practices for summarizing data. Unit 2: Transactions and Locks Management Duration: 2 - 3 Hour(s) Select the characteristics of a transaction. Select the guidelines for setting implicit transactions. Select restrictions on user-defined transactions. Sequence the steps that SQL Server applies in its transaction processing.
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SQL Server 7 0 - Implementing a Database - Part 5

...enerated by the stored procedure. Select the recommended practices for effective stored procedures. Unit 2: Implementing Triggers Duration: 2 - 3 Hour(s) Select the characteristics of triggers. Select the advantages of trigger usage. Select the guidelines for using triggers. Select the statements which are prohibited within a trigger creation. Select the characteristics of the
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CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit
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International Business Essentials The Global Business Environment

...ral orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the commands with the information that they log in event log. Match the Windows Installer package problems with the commands that can be used to troubleshoot the problems. Unit 2: Fax: Configuring and Managing Duration: 3 - 4 Hour(s) Prepare a fax device for sending a fax by using
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the commands with the information that they log in event log. Match the Windows Installer package problems with the commands that can be used to troubleshoot the problems. Unit 2: Fax: Configuring and Managing Duration: 3 - 4 Hour(s) Prepare a fax device for sending a fax by using
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Designing Cisco Network Service Architectures Part 4

This course focuses on designing Enterprise wireless networks, IP telephony solutions, content networking solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify ways in which QoS answers network requirements.
Match QoS architectures with their functions.
Identify the classification of a Cisco QoS solution.
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CIW Web Languages Perl Fundamentals Curriculum

The CIW Web Languages: Perl Fundamentals Curriculum includes the following courses: CIW Perl Fundamentals: Part 1(Basic Syntax) CIW Perl Fundamentals: Part 2(Manipulating Scripts) CIW Perl Fundamentals: Part 3(Best Practices) To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW Perl Fundamentals Part 3 Best Practices

...rt series that presents students with an overview of best practices for Perl. Students will learn about packages and modules, object orientation, database connectivity, and debugging Perl scripts. Learn To Identify characteristics of a package. Identify characteristics of package symbol tables. Identify characteristics of BEGIN and END blocks. Identify characteristics of an object.
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Oracle9i Performance Tuning Architecture Strategy

...e overall system performance. o Identify the CPU tuning practices that can improve overall system performance. Audience This intended audience for this course are Database Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Brazilian Portuguese, Spanish Total
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SAP R 3 v4 6 CO Cost Center Acct Master Data

...ing a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German, UK English Total
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Business Travel Safety Forming a Corporate Travel Safety Program

...e and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency.
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CompTIA Server 2005 Storage Arrays Install Planning

This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware
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CompTIA Server 2005 Hardware Operating System Install

...on of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.
Learn To:
Identify the best practices for hardware installation.
Identify the key aspects of developing server management plans.
Identify the key aspects
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CompTIA Server 2005 Monitoring Server Performance

...practices for upgrading various types of hardware. This course is divided into three units: Basic Upgrades, Peripheral Upgrades and System Resources, and Performance Monitoring. The Basic Upgrades unit covers memory types, memory modules, and memory installation and upgrade. The Peripheral Upgrades and System Resources unit covers network cards, peripheral cards, and diagnostic tools. The
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SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:
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SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting
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Budgeting Operating Manufacturing Budgets

...e analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable.
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Interviewing Skills Preparing for an Interview

...for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based
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