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From Online Training Directory
Venture Creation in the 21st Century


This course will examine business venture creation in a step by step process.
This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,
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Technical Communication, an Introduction for Current Technical Writers, Editors & Designers


...process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book.
You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read
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Strategic Planning and Management


This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management.
In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making.
This course
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The Impact of Micro and Macro Cultures in a Global Economy


This course will examine the dimensions of culture and its impact in today s global business environment.
This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.
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Teaching Math by the Numbers


Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.
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Brilliant Business Writing and Communication


...d, this course guides students through the principles and practices of effective communication.
Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a
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Human Resource Management in the 21st Century


...1st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century.
Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different
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21st Century Assertiveness and the Art of Persuasion


21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy.
The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the
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Sales Marketing in the 21st Century


Principles and practices of Sales & Marketing in the 21st Century are examined.
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21st Century Professional Networking


...course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail,
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Understanding Globalization: Preparing for the 21st Century
Interactive course covers economic, political, and cultural dimensions of Globalization.
Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This
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Technology Integration - Best Practices
...practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives.
Technology Integration - Best Practices is a?seven day online course.
It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms.
This course will cover the basics
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Supervisor`s Role in Preventing Accidents
A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that s just before lunch.
Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s
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Six Sigma Green Belt Personal Training Library
... Start-Up is an introductory course on the principles and practices of Six Sigma. (1 Unit; 1 Assessment; Approximately 3 hours of training.) DMAIC teaches learners the DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. (2
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Spanish Language: Asbestos Awareness (Comprensi n del asbesto)
..., OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Asbestos Awareness (Comprensi?n del asbesto) This course provides an overview of Asbestos,
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Spanish Language: Electrical Safety (Seguridad con la Electricidad)
... personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Electrical Safety
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)
...ork of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
Search Engine Optimization is an ever changing, complex
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Safe Computing For Educators
...net use poses and be aware of preventative tools and best practices to help you avoid these situations on a daily basis.
It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook
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Senior Professional In Supply Management (SPSM ) Certification Program
...n to take if you want to bring the most modern purchasing practices into your organization and achieve your career potential. From reverse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning
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QPRT Suicide Risk Assessment and Training
... mental illness and substance use, suicide risk reduction practices and limitations in suicide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? This course is designed for everyone who evaluates and treats suicidal persons, including social workers, substance abuse treatment providers, psychologists, psychiatrists, primary healthcare professionals,
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QPR Suicide Triage Training
... mental illness and substance use, suicide risk reduction practices and limitations in suicide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact
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Legal Nurse Consulting Certificate Program


...legal nurse consulting, including business principles and practices. The text book used in the course is endorsed by the American Association of Legal Nurse Consultants.
This course is formatted as an on-line course.Students, once registered, receive instructions for accessing the legal nurse consultant classroom. Here students are provided with course reading assignments, course examinations,
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Laboratory Audit Essentials



...ory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each
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Lean Manufacturing Personal Training Library
...lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual
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Lab Safety and Chemical Hygiene
...lan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to laboratories. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each
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Instructional Design Series
...or instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Student has 1 year access to the course.
Welcome to Instructional
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How To Master Sales Skills



...y-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
The
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Health Insurance Portability and Accountability Act Training
...oursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for HIPAA compliance, and the technology changes that will have to be implemented. Furthermore the new rights of the Individual under HIPAA legislation are covered, as well as the Criminal and Civil Penalties that can be imposed.
The course will
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Expert Purchasing Management
...b. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing
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Creating Outstanding Online Help: Principals and Practice (Software Industry)


...r you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study -
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Build Your Own BIZ(tm) - Customer Service That Sells
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Adobe Fireworks CS3
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman
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7 Steps to A Lot More Sales
...tail, wholesale, manufacturing, services and professional practices. User is given 1 year access to this course.
7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover ?hidden? sales opportunities within their business. Upon completion participants will be able to
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14 Purchasing Best Practices
...'t it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start
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Dreamweaver MX 2004
...and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of NLP, and an expert in Macromedia Dreamweaver, Flash, web design, print design, Adobe InDesign, and QuarkXPress. David has conducted training seminars for Johns Hopkins
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Adobe Photoshop CS4 Extended: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user
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Adobe Photoshop CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your images dazzle. By the
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Adobe Photoshop CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe Bridge CS3, process your photos using Camera Raw 4, create stunning
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Adobe InDesign CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options
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Adobe Illustrator CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most unique and professional work for print or the web. Get up to speed on
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Adobe Illustrator CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make eye-popping special effects, and how to use modern techniques to produce
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Adobe Flash CS4 Professional: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During the course you will learn how to create, animate and efficiently mange your rich media content via the brand new CS4 interface.
You will understand how to
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Adobe Flash CS3: ActionScript 3 Animation and Games
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new ActionScript 3 structure and classes. You'll also get some
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Adobe Flash CS3 Professional: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative,
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Adobe Flash CS3 Professional: ActionScript 3 UI & Data
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle
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Adobe Flash CS3 Professional: ActionScript 3 Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the scripting language to add interactivity and control effects. If you
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Adobe Encore CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore CS3 software, now included with Adobe Premiere? Pro CS3. Explore the rich set of creative tools for DVD and Blu-ray Disc authoring and SWF export to the
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Adobe Dreamweaver CS4: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are
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Adobe Dreamweaver CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable websites. During this comprehensive introduction to Dreamweaver CS3 you will cover the basics of how to create Web pages, set links, and insert images, to more
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Adobe Dreamweaver CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll learn tips and tricks for working with Adobe's latest award-winning design program including how to customize CSS Layouts, how to use Spry features to
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Adobe CS3 Web Design: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this video series teaches you how to bring your Photoshop or Illustrator artwork effortlessly into Flash, build web prototypes using new functionality in
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Adobe CS3 Production Premium: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're ready to learn how to make still and motion graphics, such as an
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Adobe CS3 Print: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed. You'll also explore various techniques to maximize your designs in
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Adobe CS3 Design: Workflow
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and develop rich media
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Adobe After Effects CS3: Essentials
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You?ll also learn how to use many of the new
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Adobe After Effects CS3: Advanced
...ls for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D cameras and add realistic lighting and shadows.
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How To Master Human Resources



...d supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and development professionals in transitioning from a traditional training role to that of business-oriented
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How To Master Leadership



Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.
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Export Practice Management


Course shows you the right steps to build a successful export operation.
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)


SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
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From 123-CBT Computer Based Training
Sales Manufacturing TM Sales Production
The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build
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Sales Manufacturing TM Sales Production
Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Understanding Organizational Ethics
An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an
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Problem Performance Improvement
It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then
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Legal Pitfalls Regarding Independent Contractors
Managing workers is a crucial component of your success as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Support Center Services
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.
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Cross-selling in a Customer Service Call
... the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions,
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ITIL V3 - ITIL and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to
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Advancing Service Expertise
It's obviously a treat to have a sumptuous meal at a five-star restaurant, or be doted on at a five star resort. But five star service extends beyond our personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and
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A Workable Solution for Internal Clients
...u deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis. It will also deal with the crucial issue of change; how
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A Manager s Introduction to Business Law
This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also
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Contracts in Commercial Transactions
... company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are
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Business Travel Safety - Developing a Corporate Travel Program
In Business Travel Safety: Forming a Corporate Travel Safety Program, you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling..
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Performance Reporting and Stakeholder Management
... and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress,
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An Introduction to Project Management
...me companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge (PMBOK??) Guide published
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Project Life Cycles and Stakeholders
...agers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved. Material
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Project Planning
...ourse, learners can develop a repertoire of planning best practices to be used on the job. This course will assist in preparing the learner for the PMI?? Project Management Professional (PMP) certification exam.. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004.
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Communications Planning and Information Distribution
...d Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK?? Guide) -Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques for improving communications in a given business scenario.
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Overview of Project Managing a PRINCE2-aligned Project
...rojects. This course introduces you to project management practices and standards advocated by the PRINCE2 methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is
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Introducing Security Best Practices in VB NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in VB NET Applications
To recognize how to practice data validation and secure unknown code in .NET applications
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Application Stability and Deployment in VB NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.
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Windows Vista Users and Groups
The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best practices for their use.
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Eliciting Requirements
Requirements elicitation is the gathering or ? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code
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Maintaining Quality Code
To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code
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Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives
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Introducing Security Best Practices in C NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in C NET Applications
To recognize how to practice data validation and secure unknown code in C# .NET applications
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Application Stability and Deployment in C NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications
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Risk Response and Recovery
To outline risk management and identify best practices for handling risk and ensuring business continuity
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Installation and Configuration
To identify best practices for installing and configuring servers
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Disaster Recovery and Server Backups
To identify server backup and disaster recovery best practices
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Maintenance and Environment
To identify best practices in maintaining servers and their environments
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Affirmative Action and the EEO HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms
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Employment Management HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about
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Offers Contracts and Exit from the Organization HRCI PHR
...ible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and
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Programs to Benefit Employees HRCI PHR
...nning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will
more...
Employment Relations HRCI PHR
...ly with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation, employer and labor
more...
Sexual Harassment at Work HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of
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Non-Unionized Workplaces HRCI PHR
...ible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn
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Unionized Workplaces HRCI PHR
...ible for helping to ensure that your company's employment practices are in line with work rules of union environments, and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union
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Risk Assessment and Prevention HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace,
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Changing Corporate Culture
...a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains
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Diversity the Future
...t will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the
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Accounting Fundamentals
...n understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and
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Introduction to External Auditing
Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external
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Benchmarking for Best Practices
Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've
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Total Quality Management - Essentials of TQM
In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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Getting Started--Administrative Support
The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This
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Oracle9i Performance Tuning Architecture Strategy

...e overall system performance. o Identify the CPU tuning practices that can improve overall system performance. Audience This intended audience for this course are Database Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Brazilian Portuguese, Spanish Total
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CIW Web Languages Perl Fundamentals Curriculum

The CIW Web Languages: Perl Fundamentals Curriculum includes the following courses: CIW Perl Fundamentals: Part 1(Basic Syntax) CIW Perl Fundamentals: Part 2(Manipulating Scripts) CIW Perl Fundamentals: Part 3(Best Practices) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Designing Cisco Network Service Architectures Part 4

This course focuses on designing Enterprise wireless networks, IP telephony solutions, content networking solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify ways in which QoS answers network requirements.
Match QoS architectures with their functions.
Identify the classification of a Cisco QoS solution.
more...
Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the commands with the information that they log in event log. Match the Windows Installer package problems with the commands that can be used to troubleshoot the problems. Unit 2: Fax: Configuring and Managing Duration: 3 - 4 Hour(s) Prepare a fax device for sending a fax by using
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

...2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the commands with the information that they log in event log. Match the Windows Installer package problems with the commands that can be used to troubleshoot the problems. Unit 2: Fax: Configuring and Managing Duration: 3 - 4 Hour(s) Prepare a fax device for sending a fax by using
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3

Course Overview This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify features of SQL Server and select the data integrity to implement in a given situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets,
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Sales Skills The Fundamentals

...process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a
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Sales Skills Prospecting Addressing Needs

...ll learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process.
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Sales Skills Overcoming Obstacles

...uestions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections. Use interpersonal and leadership skills to
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Sales Management Motivating Sales Teams to Win

...on levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales
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Oracle Database 10g Adminsitration Workshop I Part 3

...rts and thresholds.
Learn To:
Identify security practices and principles that are implemented in Oracle Database 10g.
Identify advantages of revoking unnecessary privileges from the user group PUBLIC.
Identify guidelines for restricting dictionary and directory access.
Audience:
The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales
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SQL Server 7 0 System Administration - Part 2

...sers/logins using Transact-SQL.
Identify the recommended practices for security implementation.
Unit 2: SQL Server Database Basics
Duration: 2 - 3 Hour(s)
Match each data storage term with its description.
Sequence the steps for the transaction logging process.
Perform the steps for creating a database using Enterprise Manager.
Identify the tasks involved in implementing a
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SQL Server 7 0 - Implementing a Database - Part 4

...ines for using the COMPUTE BY clause. Select recommended practices for summarizing data. Unit 2: Transactions and Locks Management Duration: 2 - 3 Hour(s) Select the characteristics of a transaction. Select the guidelines for setting implicit transactions. Select restrictions on user-defined transactions. Sequence the steps that SQL Server applies in its transaction processing.
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SQL Server 7 0 - Implementing a Database - Part 5

...enerated by the stored procedure. Select the recommended practices for effective stored procedures. Unit 2: Implementing Triggers Duration: 2 - 3 Hour(s) Select the characteristics of triggers. Select the advantages of trigger usage. Select the guidelines for using triggers. Select the statements which are prohibited within a trigger creation. Select the characteristics of the
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CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit
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International Business Essentials The Global Business Environment

...ral orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define
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CIW Perl Fundamentals Part 3 Best Practices

...rt series that presents students with an overview of best practices for Perl. Students will learn about packages and modules, object orientation, database connectivity, and debugging Perl scripts. Learn To Identify characteristics of a package. Identify characteristics of package symbol tables. Identify characteristics of BEGIN and END blocks. Identify characteristics of an object.
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SAP R 3 v4 6 CO Cost Center Acct Master Data

...ing a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German, UK English Total
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Business Travel Safety Forming a Corporate Travel Safety Program

...e and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency.
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CompTIA Server 2005 Storage Arrays Install Planning

This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware
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CompTIA Server 2005 Hardware Operating System Install

...on of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.
Learn To:
Identify the best practices for hardware installation.
Identify the key aspects of developing server management plans.
Identify the key aspects of
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CompTIA Server 2005 Monitoring Server Performance

...practices for upgrading various types of hardware. This course is divided into three units: Basic Upgrades, Peripheral Upgrades and System Resources, and Performance Monitoring. The Basic Upgrades unit covers memory types, memory modules, and memory installation and upgrade. The Peripheral Upgrades and System Resources unit covers network cards, peripheral cards, and diagnostic tools. The
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SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:
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SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting
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Budgeting Operating Manufacturing Budgets

...e analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable.
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Interviewing Skills Preparing for an Interview

...for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based
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Human Resource Law Equal Employment Opportunity Law

...s sanctioned by the EEOC for their pre-employment testing practices. The EEOC investigation revealed that the pre-employment testing for Atlas' administrative positions was biased against women. In light of this development, Icon is working to ensure that all their human resource practices comply with EEOC regulations. The entire H.R. department is undergoing extensive training in Equal
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Succession Planning Successors Plan Evaluation Planning Tools

In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the
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Conducting Meetings The Meeting Process

...r a meeting. Ensure that best practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's effectiveness. Audience Managers and employees who want to learn the appropriate process for conducting meetings.
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Conducting Meetings Effective Meeting Communication

...build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, appropriate language to enhance communication with and among
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Total Quality Management Fundamentals

...f total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how to prepare for and lead a total quality solution. Learn To Recognize how Total Quality Management differs from traditional management practices.
more...
Organizational Crisis Mgmt Anticipating Planning for Crises

...gement plan. Identify recommended practices in crisis management planning. Identify questions to ask when forecasting potential crisis situations. Identify guidelines for preparing for potential risks. Identify guidelines for developing your organization's crisis management plan.
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Team Participation Decision Making in Teams

...ns. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria.
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Designing for Cisco Internetwork Solutions Part 5

...nagement.
Identify features of Configuration Management practices.
Identify features of Configuration Management standards.
Identify characteristics of Configuration Management tools.
Identify characteristics of Accounting Management.
Identify characteristics of Performance Management.
Identify features of Performance Management practices.
Identify characteristics of performance
more...
CIW Server Administrator Part 2 User Management

Course Overview This is the second course in a five part series that will teach students how to manage users. The essentials of user management are presented, as well as the techniques for managing users in Windows 2000 and managing users in Linux. Students will learn how to deal with the SAM, user rights, policies, and shared folders. In addition, they will learn how to deal with manually and
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SAP R 3 CO Cost Center Acct Organization Basic Settings

...ing a business user perspective of Cost Center Accounting practices within the CO system. Course 13181 Working with SAP R/3, provides the education and training which will ensure the most productive study of this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning
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SAP R 3 CO Cost Center Acct Master Data

...ing a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English
more...
SAP R 3 CO Cost Center Acct Settings for Periodical Processing

...ing a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total
more...
SAP R 3 CO Cost Center Acct Periodical Allocation Reports

...ing a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English
more...
Security Part 4 Cryptography Operational Security

... Identify features of certificate polices and Certificate Practices Statements (CPSs). Identify reasons for certificate revocation. Match trust models with their features. Identify standards for Public Key Infrastructure (PKI). Sort features of centralized and decentralized key management.
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Windows Server 2003 Planning Network Infrastructure Part 1

...ir functions. To identify best practices for planning a Windows Server 2003 network. To match network devices with their features. To identify guidelines for router use in network infrastructures. To identify benefits of using switching in a network infrastructure.
more...
Windows Server 2003 Planning Network Infrastructure Part 1

...ir functions. To identify best practices for planning a Windows Server 2003 network. To match network devices with their features. To identify guidelines for router use in network infrastructures. To identify benefits of using switching in a network infrastructure.
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...ng an IPSec policy. Identify best practices for planning IPSec deployment. Match IPSec troubleshooting tools with their uses. Identify an optimal IPSec troubleshooting strategy for a given scenario. Unit 2: Network Access 1 (1.5 - 2 hours) Match network access requirements with their descriptions.
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Windows Server 2003 Planning Network Infrastructure Part 3

...ng an IPSec policy. Identify best practices for planning IPSec deployment. Match IPSec troubleshooting tools with their uses. Identify an optimal IPSec troubleshooting strategy for a given scenario. Unit 2: Network Access 1 (1.5 - 2 hours) Match network access requirements with their descriptions.
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Designing a MS Exchange Server 2003 Organization Connectivity

...mplementing Network Load Balancing (NLB).
Identify best practices for partitioning data.
Identify guidelines for implementing server clustering.
Identify considerations for designing Microsoft Exchange Server 2003 clusters.
Identify important aspects of a data storage solution.
Identify planning considerations for data storage.
Unit 2: Design Inter-Organizational Connectivity
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Supply Chain Management Building a Sustained Competitive Advantage

...odel with their descriptions.
Identify metrics for best practices in supply chain performance.
Identify guidelines for establishing best practices in supply chain performance metrics.
Identify market realities that organizations face when making the transition to level 4.
Identify requirements for a smooth transition to level 4.
Identify challenges when implementing a transition to
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Advanced Six Sigma Leading Six Sigma Deployment

...Sigma Deployment, you will learn specific information and practices that are needed to deploy Six Sigma and incorporate it into an organization a a s culture. You will also learn what it takes to prepare to drive Six Sigma effectively and address many organizational questions and concerns, as well as develop a deployment plan, select appropriate metrics, and promote communication about Six
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From HAZMAT Plans & Programs, Inc
HAZWOPER 8 Hour Annual Refresher - online training

The HAZWOPER 8 Hour Refresher training course meets the requirements in OSHA 29 CFR 1910. 120 for eight hours of annual refresher training for workers at hazardous waste sites. This course is designed for general site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards.
Topics include HAZWOPER regulations, safety and health
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Green Building Commercial Certification Program

...cial and municipal buildings. Coverage includes how these practices may be implemented within existing frameworks of municipal capital project administration and facility management.
These Guidelines promote careful study of all stages in project development to ensure the fiscal integrity of the commercial project. They also encourage the formulation of responsible budgets at the planning
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Green Infrastructure Guidelines Certification Program

...e of infrastructure work addressed in order to illustrate practices that promise the most benefits.
The Green Infrastructure Guidelines Certification Program is for those involved in Infrastructure planning, design, construction and maintenance.
Course Objectives:
After completing this course you will be able to:
- Assess sites and identify opportunities to implement Best
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Residential Green Remodeling - Design Construction and Certification

This 6-hour online Residential Green Remodeling program provides a comprehensive treatment of Green Remodeling. Emphasis is on how Green Remodeling differs from Green Building.
The unique aspects of Green Remodeling are treated in detail, with particular emphasis on building evaluation, deconstruction, handling of hazardous waste, materials recycling and reuse, energy conservation, indoor air
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From Compliance Solutions
OSHA Site Supervisor-Online
...workplace as possible, to educate employees in safe work practices and procedures, and to enforce all safety rules and policies. In this role, the supervisor acts as investigator, safety researcher, and advocate.
This on-line course is designed for Site Supervisors and others who manage hazardous material site workers. This information will provide supervisors and managers specific
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From 6P International, LLC
NFPA 70E
Electrical power is a dangerous force that requires proper understanding in the workplace. This course defines the requirements for work practices that workers should use to avoid injury from a release of electrical energy when performing tasks involving electrical power. The specific information in this course enables the student to prevent or minimize exposure to all widely recognized electrical
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Stormwater Management During Construction
COURSE DESCRIPTION:
This course has been developed for the Erosion Control Supervisor Responsible for the proper installation, maintenance and inspection of Best Management Practices (BMPs) for the control of erosion and sedimentation at construction sites.
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Consumer Protection Law
COURSE DESCRIPTION:
This course will provide you with an understanding of basics of consumer protection and the various Federal consumer protection laws. The area of consumer credit is covered in some detail due to ita s over riding influence in our daily lives. The role and activities of the Bureau of Consumer Protection are explored with an emphasis on the financial and marketing practices of
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From Compliance LLC
Certified Information Systems Risk and Compliance Professional CISRCP - Prep Course 5 days


... and enterprise wide risk management, and to promote best practices and international standards that align with business and regulatory requirements. The course provides with the skills needed to pass the Information Systems Risk and Compliance Professional (ISRCP) exam.
Target Audience:
This course is intended for IT and Information Security professionals that want to understand risk
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($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro


... Internal and external audit
a Operational risk sound practices
a Operational risk mitigation
a Insurance to mitigate operational risk
a Third-party service providers and vendors
a Outsourcing after Basel II
a Key risks of outsourcing
a Basel II and other regulations
a Capital Requirements Directive (CRD)
a Solvency II
a Markets in Financial Instruments
more...
From Radiofrequency Safety International Corporation
RF Site Safety Awareness

...ss will envelop a comprehensive overview focusing on best practices for due diligence and compliance.
It also includes an extensive synopsis on cutting edge technology advancements such as media flow, WiMax/ 3G, BDA systems, Doppler, DTV/ Digital radio and high-powered earth-based satellite radio transponders.
This updated class covers not only new technologies and antenna systems but
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From Learn Skills
Retail Training- Apply safe working practices



There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you.
Nobody benefits from accidents
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Continuous Improvement to Systems and Processes



Although it may sound like an exhausting and neverending
struggle, continuous improvement is actually
about instituting processes and work practices that will
direct the evolution of your organisation.
more...
From Global Training Partners
Cross Cultural and Intercultural OnLine Virtual Training Web Based Learning
Award winning cross cultural and intercultural web based training online virtual learning resource tool. Visit www. gtpworldsite. com Key features include in depth information on more than 50 countries, culture and lifestyle, business skills, cultural profiler, economic and political conditions and security and travel. Sample of countries United States (USA), United Kingdom (UK), Germany, Canada,
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Sales Negotiations Fundamentals of Negotiation
...lly beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and existing business relationships. Additionally, you will learn how to prepare a strong foundation by exploring specific pre-negotiation steps that will leave you feeling confident and prepared for your next negotiation session. The target audience for this course is the
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ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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A Workable Solution for Internal Clients
...u deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis. It will also deal with the crucial issue of change; how
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Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
more...
An Introduction to Project Management PMBOK-Third Edition aligned
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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Communications Planning and Information Distribution
...d Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK Guide) -Third Edition, published by the Project Management Institute (PMI ), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques for improving communications i Experienced project managers who are
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Performance Reporting and Stakeholder Management
... and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc. Specifically, learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress, select
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Critical Thinking Strategies Simulation
You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Essentials of Electronic Communication
Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding
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Remote Manager Practices - Motivating Employees
In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time.
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Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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Initiating a Succession Plan Simulation
Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Managing Cross-Functions
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Knowledge as Strategy Performance Improvement
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating
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PrimeDiversity Management Be a Diversity Ambassador
This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues
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Employee Compensation HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Offers Contracts and Organizational Exit HRCI PHR
...ible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and
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Affirmative Action and the EEO HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms
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Employment Management HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about
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Offers Contracts and Exit from the Organization HRCI PHR
...ible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and
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Developing Human Resources HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help
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Compensating Employees HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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EEO and Affirmative Action HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms
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Sexual Harassment in the Workplace HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of
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Managing Employment HRCI PHR
...ible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about
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Employee Relations HRCI PHR
...ly with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation, employer and labor
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Non-union Work Environments HRCI PHR
...ible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn
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Union Work Environments HRCI PHR
...ible for helping to ensure that your company's employment practices are in line with work rules of union environments and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union
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Employee Benefit Programs HRCI PHR
...nning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will
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Human Resource Development HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help
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Principles of Financial Statements
This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals
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Getting Started--The Administrative Support Professional
The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This
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Accounting Fundamentals
...n understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
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E-mail and Internet Use
E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to
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Business Ethics Foreign Trade
This course covers the compliance areas of sanctions and trade embargoes, and bribery and kickbacks.You will learn the principles of US sanctions and trade embargoes and the history and importance of the Foreign Corrupt Practices Act (FCPA). You will also be able to identify conduct that violates the FCPA. All employees within an organization, whether new hires or as a refresher program for
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A Manager s Introduction to Business Law
...e as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal system and introduces relevant areas of business regulation. It outlines management's legal responsibilities and presents practical strategies for researching legal resources, for supporting legal counsel, and for proactively avoiding legal complications. This
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Foreign Corrupt Practices Act
...foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the act.
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Doing Business on the Internet
The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues
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Independent Contractors and Temporary Employees
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with
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Union Awareness
According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have
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Sarbanes Oxley Whistleblower Protection
Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections
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Interviewing and Hiring Practices
In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to
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HIPAA Privacy Rules
Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under
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HIPAA Evaluating the Impact of the Privacy Rule
...uirements upon their organizations. It teaches them which practices they will need to change and whether they may qualify for certain exceptions. In addition, this course will help employers develop strategies to meet requirements by assessing the gap between what is required by the privacy rule and their organizations' current practices. The course will advise them what is involved in adopting
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Americans with Disabilities Act ADA
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply
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Equal Employment Opportunity EEO
Think about the last time you were in an interview. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the Equal Employment
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Interviewing and Hiring Practices
This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and
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Antitrust--Overview
...practices that undermine competitiveness or are considered to be unfair. The term "antitrust" derives from U.S. legislation that was originally formulated to combat business trusts--now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business practices that
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Antitrust--Talking with the Competition
...ing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for
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Visual Basic 6 0 Enterprise Client Server Dev Part II
Microsoft Transaction Server (MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Maintaining Quality Code
To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Programming Techniques and Strategies
To outline the high-level considerations for producing good code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Introducing User-Centered Design
To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Developing an Application Using User-Centered Design
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Practical Examples of User-Centered Design
To design user-centered Windows applications and web sites This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Testing and Instrumenting Web Applications in C
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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UNIX Systems Management
To outline UNIX performance monitoring and disaster recovery strategies and techniques in UNIX IT professionals working in a UNIX environment for the first time
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IIS 6 0 Fundamentals
To identify how to install or upgrade IIS 6.0 and use the administration tools to perform tasks Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0
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Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure
To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Exchange Server 2003 Designing Data Management and Fault Tolerance
To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Firewalls and Access to Internal Resources with Microsoft ISA Server 2000
To describe securing the ISA server and explain publishing IT Professionals including web administrators, network administrators, and security administrators but not network architects
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Microsoft Small Business Server 2000 Administration
To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses
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SharePoint 2003 Fundamentals
To introduce the design and architecture of SharePoint Portal Server 2003 and SharePoint technologies Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies
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