Practices Web-based Seminars

Practice of Project Management Successful project management starts with a successful manager. This professional development course ensures just that. For project as well as senior professionals, this course is more than just PMP ® Exam Preparation. It assists in developing knowledge competencies to decipher the "PM Way" for global projects effectively. The course is aligned to the PMBOK ® Fourth Edition to assist  more...

Prevent new fraud detect current and previous fraud recover your losses Fraud Control Certification In a world fraught with personal and corporate financial insecurity, the need for skilled and knowledgeable fraud-control professionals has never been greater. As profits drop and budgets tighten, many internal managers and even officers feel forced to become "creative" with internal accounts. Employees and management alike now face multiple layoffs - often eliminating  more...

Executive Coach Training- Just 179 SHRM and CPD Approved ...ls and methodologies are based on tried and true business practices. We have a proprietary process which is business friendly. We focus on the ROI of Coaching and business outcomes. We hone in on business "points of pain"- such as turnover and absenteeism. We use business terms and tools which are specifically made for the corporate environment. Our on line training center is state of the  more...

Basics of Fraud Abuse Complimentary Webinar ...d and abuse occur in the medical sector, certainly dental practices are not immune. For practices large and small, the question becomes: What does this mean to me? Join Karen Gregory, RN as she discusses the basics of fraud and abuse compliance requirements. At the end of the session each learner will be able to: Define Fraud and Abuse a it is not always intentional. Recognize  more...

HIPAA Webinar for Business Associates ...fically for Business Associates. Not just for health care practices, but many of the other companies that work with these practices and have access to their patients' protected health information, or PHI. A few BA examples include such vendors as: debt collectors, medical transcriptionists, IT/ software, and lawyers in some scenarios This is a HIPAA webinar not to be missed. Deb Gordick,  more...

FCPA and Global Anti-Bribery Compliance ...ase in prosecutions for violations of the Foreign Corrupt Practices Act (FCPA) and other international anti-bribery laws; The requirements of the FCPA, the U. K. Bribery Act 2010 and other global anti-bribery laws; Ways your company and executives can avoid huge fines and possible jail time Practical suggestions to implement an effective compliance program at your company Who Will Benefit  more...

Using Social Networking Sites and Search Engines to Screen Applicants The session will focus on strategies for getting what you need while minimizing potential complaints for discrimination or invasion of privacy. During this 90 minute webinar you will learn: a The legal limits of a social media policy a What are the risks in using these sites? a Isna ™t everything on the web fair game since privacy is waived once someone places something on the  more...

Settling Conflicts at Work - Webinar By Trainhr 31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to others complain about them. "Difficult People" by John Hoover. Expert communication skills and self-awareness could reduce this wasted time to almost 0.  more...

Identifying Eliminating and Preventing Sexual Harassment in the Workplace - Webinar By Trai This webinar takes a close look at the consequences of unlawful sexual harassment in the workplace and trains you in how to identify, eliminate and prevent it as part of your best practices strategies  more...

Payroll Best Practices How to Deal with the IRS and Other Government Agencies - Webinar By Trainhr This webinar delves into what to (and not to) do when you receive communications from the IRS and also what to do when doing business with other federal, state and local regulatory agencies and lawmaking bodies  more...

Keys to Creating an Ethical Organization - Webinar By Trainhr This webinar introduces the keys to creating an ethical culture, including the importance of ethical leadership, the necessity of communicating organizational values, policies and practices, and how employees use decision-making techniques to resolve ethical dilemmas  more...

Performance Management The Magic of the Face-to-Face Conversation - Webinar By TrainHR It is often called the "most dreaded management task". It's the performance management conversation. How do you turn poor performance around without soft peddling the difficult stuff or being hypercritical and risking a defensive reaction?  more...

The Truth About Pay for Performance Techniques for Difficult Economic Times - Webinar By TrainHR This session will also discuss uncommon strategies that can have a greater impact on performance and morale than traditional pay for performance systems. Key strategies for non-profit organizations will also be discussed as there are compensation techniques that can be employed in any environment. A good compensation system is designed with clear goals, communicated clearly, and executed  more...

Reference and Background Checking to Assure the Right Hires - Webinar By TrainHR This webinar should give you the tools and guidelines to obtain reliable references and determine what types of background checks should be performed for different positions in different industries before hiring  more...

Team Conflict Management Strategies - Webinar By TrainHR This innovative information has been developed over a 20 year span based on best practices of high performing teams and organizations.  more...

Payroll Best Practices Proper Handling of Multistate Taxation - Webinar By TrainHR Complying with the tax code, tax withholding requirements and deposit schedules for the IRS and one state is complicated enough. But for the multistate employer multiply this by 5, 10, or 20 or even 50 and it can turn into a payroll department's worse nightmare. Not only more rules and regulations to comply with but you must multiple the penalties if you make as mistake as well  more...

OSHA Recordkeeping and Reporting - Webinar By TrainHR Complete overview of OSHA record keeping and reporting rules:  more...

Bank PO Exam CoachingTraining Classes ...ch requires them to always make decisions, determine best practices and administer proven methodologies with the client's best interest in mind. IPA ® offers its members a multitude of educational opportunities, including advanced certification programs, online classes and online e-learning. IPA ® provides its members with professional online conferences and networking functions,  more...

RACF - Securing zOS Unix ... of user uid and group gid Unix identities and offer best practices for managing them. Powerful authorities such as Superuser (i. e., root) will be discussed in detail along with guidance on their assignment and alternatives offered by UNIXPRIV profiles. Considerable time and attention will be devoted to file and directory access controls. Participants will learn how permission bits and  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE ...one) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their inquiry or problem resolved  more...

Contact Center Staff Engagement Wellness Webinar ...ust something that is given lip service. Their management practices include making reasonable demands on time and energy, involving employees in decision making, rewarding work well done, openly communicating, and providing support to balance work and home life. These innovative employers know that todaya ™s highly skilled knowledge workers are looking for jobs that pay well, have good  more...

Attracting Retaining Engaging the Next-Generation Workforce The Being of Soul-Inspiring Leadership ...ready to deepen learning and take action on embodying the practices of soul-inspiring leadership. You may or may not have direct reports, but are in a position of influence a responsible for getting your results with and through others. The main a requirementa is a strong commitment to expand your self-leadership and, through your personal model, to transform the workplace to one that  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...nts of the original Lean Six Sigma model and foundational practices that comprises a good quality assurance program within contact centers. In this continuing two part webinar, attendees will learn: a Learn how proven LSS principles can be used for contact centers effectively and with little cost a Understand the central role of QA, WFM and PMS tools for agent skill development and  more...

Regulatory Complaint Handling Vigilance Recalls Improper complaint handling can result is serious regulatory problems as well as hitting the bottom line. Recalls, FDA Warning letters & even seizures could result. This presentation will review the regulatory requirements for complaint handling and adverse events reporting in the USA, EU & Canada. Suggestions for investigating and documenting complaints & pitfalls will be included.  more...

CobiT Essentials ...ion and related Technology (COBIT ®) is a set of best practices (framework) for information technology (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI) in 1996. COBIT ® provides managers, auditors, and IT Users with a set of generally accepted measures, indicators, processes and best practices to assist  more...

ITIL V3 Foundation ...room Training) Overview ITIL ® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules. The purpose of the ITIL ® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service  more...

HIPAA Course ...cribe the intent of HIPAA *Describe various professional practices that protect patients' privacy *Discuss practices that protect security of electronic protected health information Please visit our website at www. clinicalsolutionsme. com to sign up for this online class. Class includes study guide and test. If you have further questions you can reach us at 1-877-243-8885.  more...

Grant Writing Course for Beginners ... that goes into a grant proposal * Find out the best practices and trends that will give your grant proposal a competitive edge We help you to avoid commonly-made rookie mistakes in grant writing, and we assist you in crafting a grant proposal of which you can be proud. Now therea ™s an even better way to learn to write grants, and that is in the comfort of your home or office, on  more...

Proactive Maintenance Management ...ill be able to: a Understand the current maintenance practices available, including a thorough understanding of the condition monitoring technologies a Estimate the costs associated with implementing such programs, as well as expected savings a Understand how spare parts selection, work control, and design change control can improve plant reliability a Understand the basics  more...

Online Training for Microsoft BI with 6 years Real Time Expert ...sent to the underlying query. They also learn to use best practices to implement static and dynamic parameter lists when interacting with queries and stored procedures. a Defining Report Data a Using Parameters and Filters a Using Parameter Lists Module 4: Using Report Models This module describes how to create a report model so that business users can create their own reports  more...

Project Management using Microsoft Project Training Course Online Classroom ...xperts Become an Expert in Project Scheduling using Best Practices in Project Management with Microsoft Project and Microsoft Project Server and Microsoft Portfolio Server Course is based on PMBOK edition Four 4 PMPa ™s - Earn 16 PDU for PMI PMP continued learning Learn How-to Create Project Plan, Project Schedule, Baseline, Track and Report, Project Calendars, Resource Management,  more...

Effective Writing for Sales Professionals Learn to Use Sales Writing for a Competitive Edge With the economy in strife, there are fewer sales opportunities in play. How do you make sure you are the one who wins the account? You need a competitive edge that will push you over the top and there is one at your fingertips. Sales people who master written sales communication get the account and the commission. Dr. Julie Miller, author of  more...

Lead People, Not Companies Create a People-Centric Culture to Improve Your Bottom-Line Companies aren't led, people are! You know it s critical now more than ever to lead your company. But what many business leaders don t recognize is that you can t lead a company you lead people. Your employees are the ones who can bring about financial change in your organization. In other words, you need to stop paying lip service to  more...

Sarbanes-Oxley Compliance As A Growth Strategy ...e growth could be in your back pocket Sarbanes-Oxley best practices. Dr. Peg Jackson is your trusted advisor as she leads you through leveraging SOX to your strategic advantage. You learn how to be positioned as a preferred supplier utilizing SOX best practices. Differentiate your company and grow despite economic challenges with Dr. Jackson s easy to follow techniques: Examine your  more...

Turn Tradeshow Leads Into Sales Over 43% of trade show leads fail because sales follow-up is too late! Companies invest an exorbitant amount of money, time, and resources in trade shows. Business leaders hold sales and marketing departments accountable and responsible for generating a return on the investment made in trade shows. With marketing dollars being finite and marketing investment being heavily scrutinized, it is more  more...

Survive and Thrive In Economic Turbulence ...vision, beliefs and purpose, coupled with consistent best practices, is essential for every entrepreneur, leader, team and business to experience success. As a psychologist, coach & consultant, she brings her expertise to leaders & entrepreneurs through coaching, keynotes, seminars, teleclasses & webinars. Dr. Shaler is the author of nine books and more than two dozen audio programs available  more...

Unconventional Marketing Strategies for Small Business Owners ...est business book, 'My Little Black Book To Success.' Tom practices a radical approach to succeeding as a small business owner. The Profit Repairman s Lifelong Mission: Increasing the Success Rate of Small and Mid-Sized Businesses! The Profit Repairman s Goal Is To Do 3 Things For Small And Mid-Sized Businesses Reach, Teach and Send! I want to Reach as many  more...

Managing Difficult Employees In Key Positions ...vision, beliefs and purpose, coupled with consistent best practices, is essential for every entrepreneur, leader, team and business to experience success. As a psychologist, coach & consultant, she brings her expertise to leaders & entrepreneurs through coaching, keynotes, seminars, teleclasses & webinars. Dr. Shaler is the author of nine books and more than two dozen audio programs available  more...

Board of Directors Accountability Avoid Operational Catastrophes It's all over the news. Publicly traded, household named companies in the financial world out of business. As a business executive, you rely on your board of directors to reduce the risk to your company. Yet, many boards put their firm at risk of SEC action or even criminal investigation. How do you know if your board of directors is applying the appropriate level  more...

Successful Trade Show Strategies In A Down Economy Trade show exhibiting can cost tens of thousands of dollars per show which is why many companies are closely evaluating whether to cut trade shows from their budgets. While the knee-jerk reaction is to skip the show this year, it may not the best decision for your company. How do you select the right shows and maintain a strong booth presence when your dollars are limited? Barry Siskind, author  more...

The Renegade Approach to Consultative Selling When you look back at your monthly sales results, did you spend more time making friends or generating revenue? If you invest the same amount of time with every prospect it results in a full pipeline, but with few or no sales. The key to sales success is being able to separate those prospects ready to buy from those who are not. If you can t identify real prospects, you re wasting precious selling  more...

Leading In A Bad Economy ...vision, beliefs and purpose, coupled with consistent best practices, is essential for every entrepreneur, leader, team and business to experience success. As a psychologist, coach & consultant, she brings her expertise to leaders & entrepreneurs through coaching, keynotes, seminars, teleclasses & webinars. Dr. Shaler is the author of nine books and more than two dozen audio programs available  more...

Hiring Strategies for Your Sales Organization ...Practices When Hiring Sales People 'I just found my rainmaker or did I?' Sales managers are often blinded by the star qualities and accomplishments of prospective sales candidates. The resume reads like the perfect sales rep met 150% of quota, grew the business 200%, and thrived with a competitor. If you re only looking at their track record, you may be missing key information that indicates  more...

Get the Funk Out of Your Sales Team! Refocus Your Sales Team on Achieving Revenue Goals 'The stock market is down.' 'Home values are in decline.' 'Personal debt is on the rise.' These are just a few of the excuses that your sales team offers as reasons why they aren't selling. They feel defeated and lost which means your team is on a one-way track to failure. For you to achieve the corporate revenue goal, your team needs a burst of  more...

Software Development for Business Executives What You Need to Know to Guarantee Project Success 'Why do our IT projects keep running over budget?' With your bottom-line being squeezed by the economy, you can t afford to have your software development projects run over budget, miss delivery dates, or fail altogether. The good news is that you can avoid these deadly pitfalls if you know what questions to ask and when. Gary Gack, 40-year  more...

Improve Your FrameMaker Skills on-going series Character Formats, October 22 (starting 9: 30am PDT) new Uses of character formats, defining universal character formats, naming and management, tips and tricks Table Of Contents Demystified, October 22 (starting 11am PDT) Explores the different mechanisms involved in setting up Table of Contents (and other generated files, such as List of Figures, List of Tables), demonstrating techniques,  more...

Fearless Cold Calling Overcome Your Fear of Cold Calling to Drive Sales Many sales professionals thrive selling face-to-face, but freeze at the thought of cold calling. There are many reasons why they avoid cold calling, but the number one reason is fear of rejection and failure. This fear causes an epidemic of sales paralysis that results in lost sales opportunities, missed quotas, and lower income. Leslie Buterin,  more...

Send Me Something in Writing! Dead-End or Opportunity? You made it to the gatekeeper talked to the executive and now they asked for 'something in writing.' It sounds like the classic brush off so you stuff the company brochure in the mail. It won t go anywhere or will it? Leslie Buterin, author of 'Secrets to Scheduling the Executive Level Sales Call,' and founder of 'Reach the Top Dog' methodology, revolutionized the  more...

Email Marketing for Consultants and Entrepreneurs ... Implement simple, yet effective, email database building practices Ensure that enthusiastic word of mouth is spread continually and to the right people Systemize your relationships with clients, prospects and referral sources so business keeps flowing As an added bonus, you'll receive Ken's eBook 'The Expert Edge Primer,' containing highlights from his book to help you implement  more...

Leverage Buyer Styles to Win More Sales The missing ingredient that keeps you from closing more Finally, you have the meeting with the decision maker that you have chased for months. No sale! You just could not make a connection with her. Was the prospect a jerk or was it your approach that caused the meeting to go badly? Sales people who approach every prospect the same way have a 75% chance of blowing the meeting! There is a critical  more...

The Secret to Closing More Sales Closing is certainly an important sales activity, as the time, effort, and resources invested in managing sales cycles are wasted if orders are not secured. However, the real secret to closing sales is doing a great job at the FRONT end of the sales cycle. In other words, it is the quality of the work that is done during the OPPORTUNITY QUALIFICATION stage of the sales process that determines  more...

Create Value in the Selling Process Drive Sales by Becoming Your Clients' Trusted Advisor When you meet with a prospect, what value do they get from the meeting? In the past, it was acceptable for a salesperson to be less than fully informed about the prospect s company, their industry and their challenges. All of that has changed! Business executives expect to get value when they meet with you. Sales people who cannot create  more...

The Business of Ethics and The Ethics of Business ...ept of business ethics and explain why some behaviors and practices cross the line. Different approaches to the development of a code of ethics will be presented, along with specific examples of situations where business ethics are challenged. Participants will be challenged to consider their own business ethics and to implement policies designed to uphold high ethical standards  more...

Master the Proposal Phase of the Sales Process ... ways to present your proposal Three negotiation best practices As an added bonus, all registrants will receive Shannon's Bid/Proposal Checklist to implement her teachings into the proposal phase of your sales process. As the President and founder of Go-To-Market Strategies, Shannon Kavanaugh has over 18 years of experience in sales and marketing of products and services in the  more...

Secrets to Doubling Your Revenue in a Down Economy In a desperate attempt to hit quota in a down economy, sales reps are filling their pipeline with every lead imaginable and spending equal time with every Tom, Dick and Harry. You re investing long hours, spinning your wheels, and most importantly, not landing the high pay off clients. Andy Miller, an internationally renowned sales training guru, works with sales professionals that are breaking  more...