Online Predictive eLearning Training

Predictive Analytics Applied - Online Course 94% of in-person attendees rated the class Excellent or Very Good. Predictive analytics is business intelligence technology that produces a predictive score for each customer or prospect. Each customer's predictive score informs actions to be taken with that customer - business intelligence just doesn't get more actionable than that. Predictive Analytics Applied is a self-paced online course  more...

Call Center Components This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.  more...