Online Preparation eLearning Training

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

A Test Preparation This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians.  more...

A 2003 Test Preparation This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians.  more...

Comprehensive SAT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Comprehensive ACT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Managing People : Planning a Meeting Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether  more...

Phone Skills : Negotiating on the Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and  more...

Phone Skills : Cold Calling & Selling by Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good  more...

Phone Skills : Making Difficult Calls In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills.  more...

Presentation Skills : Preparation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your  more...

Face to Face Communications : Making a Contribution to a Meeting ...gs as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself  more...

Role Play Preparation Skills ...titious but realistic case study you can step through the preparation phase of the presentation, focusing specifically on gathering information, choosing a heading, appropriate structure type and identifying the main points to cover, editing the presentation effectively, preparing notecards and selecting visual aids to illustrate key points. The course will help you work with the audience to  more...

Preparing Presentations Learn how to prepare for presentations successfully Giving presentations is one of the most daunting and unpopular tasks we face. Experienced managers and even experienced speakers often dread the prospect of speaking in public. For most of us, giving presentations does not come naturally. The key to successful presentations lies with effective PREPARATION. Being well prepared maximises your  more...

Giving Presentations Learn how to give successful presentations Presentations may be formal presentations to your team, senior managers or clients. They can also be informal. For instance, presenting some new ideas for discussion with your peers. If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is  more...

Microsoft SMS 2003 Installing and Configuring Sites To explain how to install and configure SMS sites Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Progressing through the Complex Sale Simulation ...rt includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within MicroGalaxy. You will also practice Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to move up into executive-level sales roles, and any sales  more...

Sales Negotiations Fundamentals of Negotiation In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and  more...

Presenting to Succeed There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...

Effective Feedback for Employees and Colleagues Simulation ...a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how others  more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It  more...

Preparing an Effective Internal Business Case Simulation ...nd-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the key foundational elements of business-case creation, and you must guide your subordinate, providing her with accurate information on which she will base her work. Further, you will undertake portions of the proposal and test your ability to draft an executive summary. This simulation is  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural  more...

Virtual Team Management Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...

Cultivating Great Teams Team Briefings for Success This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.  more...

Continuous Performance Assessment This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this  more...

Management Development for Technical Professionals ...lasses in the development of management skills. With this preparation, you will create an action plan to realize your development program. Next, you will create the necessary personal and professional networks within your organization to ensure a smooth, successful transition from technical professional to manager. Upon completion of this course, you will be prepared for the chal This course is  more...

Elements of a 360-degree Performance Review ...organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review process or  more...

Key Stages in Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping  more...

Hiring Considerations ...tivity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that affects recruitment.  more...

Effective Interviewing ... just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview time efficiently. You have to be confident about the methods that are used by whoever conducts interviews in your  more...

Effective Hiring and Interviewing Skills Simulation ...uch on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate  more...

Leadership Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include:  more...

Team Dynamics Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of  more...

Developing and Deploying Strategic Plans Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an  more...

Managerial Skills and Abilities Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate  more...

Communication Skills and Project Management An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also  more...

Quality Systems Models and Theories The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be  more...

Problem Solving and Process Management Tools Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward  more...

Measurement Assessment and Metrics Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques  more...

Customer Focused Management Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to  more...

Supply Chain Management At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your  more...

Training and Development The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in  more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.  more...

Communicating and Implementing Requirements A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods  more...

Win2000 Professional Installing on Multiple Computers ...se will teach you to create a disk image using the System Preparation tool, and it will explain the procedure for repackaging Windows 2000 applications for Windows installer, and then deploying the repackaged application. Finally, you will find out about resolving problems related to Windows 2000 Professional installation using answer files and RIS. Related Exam: Microsoft Exam #070-210:  more...

Microsoft SMS 2003 The Pre-planning Phase To describe the planning elements that need to be analyzed in preparation for SMS 2003 installation Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003  more...

Microsoft SMS 2003 Distributing Software To explain how to prepare, manage, and monitor software distribution Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003  more...

CICS ESA Concepts This course explains the basics of the Customer Information Control System (CICS). It focuses on the single-system environment but also discusses CICSplex and other CICS intercommunication facilities. CICS is IBM's general purpose online transaction processing (OLTP) software, which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online  more...

DOT 1 Hazardous Materials Table ...Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. define terms associated with hazardous materials transportation classify hazards  more...

DOT 2 Packaging and Labeling ...ling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list packaging requirements and practices to ensure safe transport identify  more...

DOT 3 Shipping Papers ...mergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list the four components of the basic description of hazardous material  more...

DOT 4 Loading and Storage ...cident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. interpret the segregation table recognize general guidelines for preparing shipping  more...

IATA 1 Hazard Class Identification Classification ...d the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable  more...

IATA 2 Marking and Labeling ...ing and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable  more...

IATA 3 Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the  more...

IATA 4 Documentation This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide  more...

IATA 5 Limitations and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness/familiarization  more...

Food Safety and Handling ...l risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the ways in which food can become contaminated and provides guidelines for storing and handling food safely. By applying the  more...

SAP R 3 4 6 CO Profitability Analysis The course SAP R/3 4.6 CO Profitability Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating  more...

Microsoft Word 2002 Training Word 2002 Training will provide the learner with the core skills necessary to efficiently use Microsoft Word 2002, Microsoft's word processing program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Word 2002.  more...

Basic Personal Finance This course introduces computer-based money management. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities.  more...

Simplify Your Tax Preparation This course covers the use of financial software to help simplify preparing your information for filing your taxes. A home computer user with basic to intermediate skills who uses Microsoft Money or Quicken.  more...

Microsoft Excel 2002 Training Excel 2002 Core Training will provide the learner with the core skills necessary to efficiently use Excel 2002, Microsoft's popular spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Excel 2002  more...

Microsoft Outlook 2002 Training Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002.  more...

Organizational Crisis Management - Planning for Crises ...or example how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered teams that need be created and other general recommendations. The course covers planning for logistics including crisis control centers  more...

Industrial Safety - Confined Space Entry This course covers information regarding the entering and preparation of a confined space. It explains the need to have a confined space entry permit (CSEP) and details the duties of the attendant employer and entry supervisor.  more...

Telephone Skills: Effectively Managing Inbound and Outbound Calls This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also  more...

OS/390 CICS/ESA Concepts This course explains the basics of the Customer Information Control System (CICS). It focuses on the single-system environment but also discusses CICSplex and other CICS intercommunication facilities. CICS is IBM's general purpose online transaction processing (OLTP) software, which is used by many organizations to handle transaction processing needs. Some topics discussed in this course are  more...

CICS/ESA Concepts This course explains the basics of the Customer Information Control System (CICS). It focuses on the single-system environment but also discusses CICSplex and other CICS intercommunication facilities. CICS is IBM's general purpose online transaction processing (OLTP) software which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online  more...

Cisco Advanced Networking and Routing This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Internetworking Technologies 1 This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Internetworking Technologies 2 This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Router Configuration Basics This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco TCP/IP Addressing and Cisco Routers This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco IP Routing Concepts This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco IP Routing Configuration This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco IPX Routing This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Monitoring and Security This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco WAN Protocols - HDLC, PPP This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Configuring X.25 This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco Configuring Frame Relay and ISDN This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Cisco LAN Switching This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.  more...

Microsoft Commerce Server 2000 Design and Implementation Part 1: Introduction This is the first course in a five part series that covers Commerce Server 2000, focusing on business, functional, and integration requirements that need to be considered in preparation for its deployment. The course then covers Business to Consumer Web sites and fundamental elements of Commerce Server 2000, including installation, administration tools, site packaging, and Commerce Server Manager.  more...

CompTIA A+ 2003 OS Technologies Part 1 Installing This course presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences.  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 1: Installation This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 1: Installation This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows  more...

Microsoft Commerce Server 2000 Design and Implementation Part 1: Introduction This is the first course in a five part series that covers Commerce Server 2000 focusing on business functional and integration requirements that need to be considered in preparation for its deployment. The course then covers Business to Consumer Web sites and fundamental elements of Commerce Server 2000 including installation administration tools site packaging and Commerce Server Manager.  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 1: Installation This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement administer and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000  more...

Professional Selling Over the Phone: Preparation and Strategies ...Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition the program offers the student examples of communication techniques such as implementing components of an effective voice listening to feedback and asking  more...

IBM Implementing Wireless LANs Part 4 - Site Design and Installation This course provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. It addresses preparation infrastructure awareness site survey methods and the Cisco ACU site survey utility. The WLAN installation section provides guidelines for mounting access points and antennas. The troubleshooting section provides  more...

Microsoft Access 2000 Training This course will provide the learner with the skills necessary to efficiently use MS Access 2000. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) exam.  more...

Microsoft PowerPoint 2000 Training PowerPoint 2000 Training will provide the learner with the core skills necessary to efficiently use the PowerPoint 2000 application, Microsoft's popular presentation program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.  more...

Microsoft Excel 97 Training Excel 97 Training will provide the learner with fundamental skills and advanced techniques needed for Excel 97, Microsoft's premiere spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.  more...

Microsoft Word 2002 Advanced Word 2002 Advanced Training provides the learner with the advanced skills necessary to effectively use Word 2002 at an expert level. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.  more...

Microsoft Excel 2002 Advanced Excel 2002 Advanced Training provides the learner with the advanced skills necessary to master Excel 2002, Microsoft's powerful spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.  more...

Microsoft Office XP This training package is designed to provide end-user training for the Microsoft Office XP, the world's most popular productivity software. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.  more...

Certification Preparation Guide This course is a guide that prepares students for the Sun Certified Java Programming certification exam. Included with the Guide are test-taking strategies and a sample test. Recommended browser is Internet Explorer  more...