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PowerPoint XP Comprehensive on-line e-learning cbt (computer based)cd rom ... Or Video - Create A Hyperlink Final Preparations Prepare Support Materials - Prepare Speaker Notes - Prepare Handouts - Print A Presentation Collaborate In A Workgroup - Circulate A Presentation For Review - Review Presentation Comments - Print Comments Pages - Export A Presentation As An RTF Outline Rehearse A Presentation - Rehearse Presentation Timing Prepare A  more...
Talent Management Developing and Engaging Talent on-line e-learning cbt (computer based)cd rom Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...
Managing a Diverse Team on-line e-learning cbt (computer based)cd rom Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...
Human Resources Fundamentals HRCI PHR on-line e-learning cbt (computer based)cd rom ...and knowledge. Toward that end, this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course, you'll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the topics in this course are based on  more...
Strategic Management HRCI PHR on-line e-learning cbt (computer based)cd rom ...ational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course are based on the Strategic Management functional area of the HR Body of Knowledge recommended  more...
Affirmative Action and the EEO HRCI PHR on-line e-learning cbt (computer based)cd rom ...and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important discrimination cases on employment law, and the primary methods of complying with EEO laws and  more...
Employment Management HRCI PHR on-line e-learning cbt (computer based)cd rom ...and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer protection. In addition, you'll learn about effective methods for creating sound job descriptions and  more...
Recruiting and Selecting Candidates HRCI PHR on-line e-learning cbt (computer based)cd rom ... organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body  more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based)cd rom Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...
Developing Employees HRCI PHR on-line e-learning cbt (computer based)cd rom ...nd future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively training adult learners and techniques for aligning all training programs with your company's strategic goals. This course will also help you understand the necessary  more...
Developing Human Resources HRCI PHR on-line e-learning cbt (computer based)cd rom ...ial for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective  more...
Compensating Employees HRCI PHR on-line e-learning cbt (computer based)cd rom ...nd future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics in this course are based on the  more...
Programs to Benefit Employees HRCI PHR on-line e-learning cbt (computer based)cd rom ...ese are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources certification examination (HRCI/PHR). This course will help you prepare for the HRCI certification examinations in the areas of benefits compensation. In the area of benefit regulations, this course will help you understand the federal legislation  more...
Employment Relations HRCI PHR on-line e-learning cbt (computer based)cd rom ...and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation, employer and labor regulations, and the process for filing EEO complaints.  more...
Sexual Harassment at Work HRCI PHR on-line e-learning cbt (computer based)cd rom ...and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important elements of an effective sexual harassment prevention program. All the topics  more...
Non-Unionized Workplaces HRCI PHR on-line e-learning cbt (computer based)cd rom ...nsible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute  more...
Unionized Workplaces HRCI PHR on-line e-learning cbt (computer based)cd rom ...nsible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective bargaining, contract negotiations, good  more...
Health and Safety in the Workplace HRCI PHR on-line e-learning cbt (computer based)cd rom ...ration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose, coverage, standards, and inspection authority, as well as the Drug-Free Workplace Act and the Mine Safety and Health Act. All the topics in this course are based on the Occupational  more...
Risk Assessment and Prevention HRCI PHR on-line e-learning cbt (computer based)cd rom ...and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and safety training programs. The course will also help you understand business continuity planning and  more...
Designing and Planning Experiments in Six Sigma on-line e-learning cbt (computer based)cd rom ...s to be studied; choose the best experimental design; and prepare to run the experiments. In describing these activities, the course explores the questions teams should consider at each stage of planning, and it provides recommendations for building a design to meet a variety of needs. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to  more...
Deploying Windows Vista on-line e-learning cbt (computer based)cd rom Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...
Defensive Driving Truck Safety on-line e-learning cbt (computer based)cd rom Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...
Discover Powerpoint 2007 Level 3 on-line e-learning cbt (computer based)cd rom ...resentation Comments Print Comments Pages Prepare Support Materials About Support Materials Prepare Speaker Notes Prepare Handouts Print A Presentation Create A Custom Show Custom Slide Shows Hide Presentation Slides Create A Custom Show Rehearse A Presentation Rehearse Presentation Timing Prepare For  more...
Dealing with Irrational Customers and Escalating Complaints on-line e-learning cbt (computer based)cd rom Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...
Interpersonal Communication Listening Essentials on-line e-learning cbt (computer based)cd rom ...courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use  more...
Advanced Features of Adobe Acrobat 8 on-line e-learning cbt (computer based)cd rom Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...
Effective Intercultural Relationships on-line e-learning cbt (computer based)cd rom Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...
Effective Relationships with Business Partners on-line e-learning cbt (computer based)cd rom Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...
Business Analysis Requirements Elicitation on-line e-learning cbt (computer based)cd rom ...oduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and interface analyses are also covered. Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to confirm elicitation results. This course provides a  more...
Writing a Business Case on-line e-learning cbt (computer based)cd rom ...prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that  more...
Customer Service Processes and Procedures on-line e-learning cbt (computer based)cd rom Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...
Quality in a Support Center on-line e-learning cbt (computer based)cd rom Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...
Support Center Tools Technologies and Metrics on-line e-learning cbt (computer based)cd rom Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...
Communication Skills on-line e-learning cbt (computer based)cd rom Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...
Conflict Stress and Time Management on-line e-learning cbt (computer based)cd rom Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...
The Facilitator Role on-line e-learning cbt (computer based)cd rom The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...
Facilitating Meetings and Work Groups on-line e-learning cbt (computer based)cd rom ...d the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings,  more...
Transitioning from Technical Professional to Management on-line e-learning cbt (computer based)cd rom ...nical professionals who are transitioning into management prepare effectively for the change in career. This course outlines steps a technical professional can take to make the transition into management smoother. It also describes the qualities that successful technical professionals typically possess and how these qualities are useful in a management role. Finally, the course introduces key  more...
Preparing for Business Crises on-line e-learning cbt (computer based)cd rom Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...
Recovering from Business Crises on-line e-learning cbt (computer based)cd rom Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...
Negotiation Essentials Planning for Negotiation on-line e-learning cbt (computer based)cd rom ...an sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction needed to  more...
Planning and Prioritizing Your Time on-line e-learning cbt (computer based)cd rom Planning and Prioritizing Your Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in  more...
Prepare for Success on-line e-learning cbt (computer based)cd rom ...Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and  more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based)cd rom Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together  more...
Effectively Using Customer-focused Research Meetings on-line e-learning cbt (computer based)cd rom Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore  more...
Getting Started with Illustrator CS3 on-line e-learning cbt (computer based)cd rom ...e and navigate panels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin creating artwork using the Shape, Line Segment, Pencil, Pen, and Eraser tools to create and modify shapes. You will learn to use various Selection and Alignment tools to precisely modify and align components of your artwork, and you  more...
Exporting and Printing Artwork in Illustrator CS3 on-line e-learning cbt (computer based)cd rom Exporting and Printing Artwork in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course  more...
Effective Hiring Interviewing Simulation on-line e-learning cbt (computer based)cd rom Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and  more...
Planning and Implementing a Business Strategy on-line e-learning cbt (computer based)cd rom ... strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions  more...
Project Organization Planning Risk PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...
Professional Networking Essentials Developing Confidence on-line e-learning cbt (computer based)cd rom Professional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...
Purchasing Finding Sources of Supply on-line e-learning cbt (computer based)cd rom ...ed on reliable information and research. Then you need to prepare a solicitation document, such as a Request for Proposal or Request for Quotation, and send it to the qualified suppliers. This course discusses how to find sources of supply using this solicitation process and prepares you to choose the best sourcing strategy for a given purchase. It discusses how purchase requisitions are  more...
Performance Appraisal Essentials Conducting Traditional Appraisals on-line e-learning cbt (computer based)cd rom Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...
Oracle Database 11g R2 Database Architecture Recovery Operations on-line e-learning cbt (computer based)cd rom Oracle Database 11g R2: Database Architecture & Recovery Operations Oracle An important aspect of Oracle Database administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as  more...
Hazardous Waste Generator RCRA on-line e-learning cbt (computer based)cd rom Hazardous Waste Generator (RCRA) This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the  more...
Incident Management Response Planning Testing on-line e-learning cbt (computer based)cd rom Incident Management & Response: Planning & Testing ISACA Certified Information Security Manager Certified Information Security Manager® Preparing incident response and recovery plans is a very important part of a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and  more...
Information Security Program Development Introduction Roadmap on-line e-learning cbt (computer based)cd rom ...ecurity manager's daily work. This course examines how to prepare your security program, analyzes the outcomes and challenges, and outlines the responsibilities of executive management and the information security manager. This course also looks at the development of an information security roadmap, and the elements that need to be put in place to make the roadmap functional. This course  more...
The Balance Sheet on-line e-learning cbt (computer based)cd rom The Balance Sheet The Balance Sheet is arguably the most important of all financial statements. It is a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet  more...
SAP BusinessObjects Business Intelligence on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Business Intelligence SAP Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence  more...
Tool Support in Software Testing on-line e-learning cbt (computer based)cd rom Tool Support in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing  more...
Configuration Mgmt Risks Incidents in Software Testing on-line e-learning cbt (computer based)cd rom Configuration Mgmt., Risks & Incidents in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death.  more...
Software Test Management on-line e-learning cbt (computer based)cd rom Software Test Management ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is  more...
White Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom White Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...
Black Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom Black Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...
CompTIA Security 2008 Auditing Security Policies Disaster Recovery on-line e-learning cbt (computer based)cd rom ...tors create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a network environment through security policies, user education, and resource monitoring. The course also explores business continuity planning,  more...
Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network on-line e-learning cbt (computer based)cd rom Cisco Switch 1.0: Integrating Wireless LANs into a Campus Network Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Wireless LAN (WLAN) is an access technology that has an increasing significance for network access in offices, factories, hotels, and airports, and at home. WLANs are often compared to standard LANs and are often  more...
Dealing with Irrational Customers Escalating Complaints on-line e-learning cbt (computer based)cd rom Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...
Support Center Tools Technologies Metrics on-line e-learning cbt (computer based)cd rom Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...
Quality in a Support Center on-line e-learning cbt (computer based)cd rom Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...
Customer Service Processes Procedures on-line e-learning cbt (computer based)cd rom Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...
Conglict Stress Time Management on-line e-learning cbt (computer based)cd rom Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...
Communications Skills on-line e-learning cbt (computer based)cd rom Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...
EMC Storage Products on-line e-learning cbt (computer based)cd rom EMC Storage Products EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix,  more...
Storage Virtualization on-line e-learning cbt (computer based)cd rom Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...
Storage Technologies Update on-line e-learning cbt (computer based)cd rom Storage Technologies Update EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC offers various types of storage technologies with emphasis on the needs of the particular business involved. This course compares enterprise flash drives and conventional disk drive storage systems, and it compares RAID 6 with other types or RAID. The course  more...
Storage Security on-line e-learning cbt (computer based)cd rom Storage Security EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures,  more...
Managing New Managers on-line e-learning cbt (computer based)cd rom ...continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key strategy for turning these new managers into leaders who'll help keep the organization prosperous into the future. This course covers the  more...
Managing for Rapid Change Uncertainty on-line e-learning cbt (computer based)cd rom Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...
Managing the Dismissal of an Employee on-line e-learning cbt (computer based)cd rom Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...
Public Speaking Strategies Preparing Effective Speeches on-line e-learning cbt (computer based)cd rom ...t, it's a learnable skill. This course teaches you how to prepare for public speaking, including determining your objective and audience profile, choosing your topic, and defining the theme of your speech. This course also covers best practices to follow when planning, researching, and writing your speech. These include identifying key points, looking at the topic from different perspectives,  more...
Static Techniques Test Design in Software Testing on-line e-learning cbt (computer based)cd rom Static Techniques & Test Design in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death.  more...
Testing Throughout the Software Life Cycle on-line e-learning cbt (computer based)cd rom Testing Throughout the Software Life Cycle ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective  more...
Fundamentals of Software Testing on-line e-learning cbt (computer based)cd rom Fundamentals of Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing  more...
Customer Driven Process Improvement Basic Framework on-line e-learning cbt (computer based)cd rom Customer Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce  more...
Trial Balance Adjusting Entries on-line e-learning cbt (computer based)cd rom ...nds with a post-closing trial balance. Trial balances are prepared at several times in an accounting cycle. A trial balance lists all of the ledger accounts and checks if debit and credit totals for all accounts match. Trial balances provide an opportunity to correct any calculation, recording, or posting errors in the account books. Adjusting entries are then made to record accrued or deferred  more...
Deploying Windows 7 on-line e-learning cbt (computer based)cd rom Deploying Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Deploying system images and configuring VHDs are skillsets that system administrators working with Windows 7 must become familiar with. This course examines the methods used to capture, prepare, and deploy system images along with configuring VHDs. This course maps to exam 70-680:  more...
MS Windows 7 First Look for IT Professionals on-line e-learning cbt (computer based)cd rom MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...
IFRS Key Standards for Financial Accounting Activities on-line e-learning cbt (computer based)cd rom ...ountries are preparing to adopt them. This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes learners through the standards relating to accounting policies, changes in accounting estimates and errors, and the treatment of events after the reporting period. It also covers borrowing costs, presentation of financial  more...
JavaScript Objects Object-Oriented Programming on-line e-learning cbt (computer based)cd rom JavaScript: Objects & Object-Oriented Programming Object-oriented programming is an important feature of JavaScript. This course will explore the advantages and implications of object-oriented programming, and prepare the learner to create and utilize user-defined objects in JavaScript. It will also introduce key objects that are part of the JavaScript language, including String, Math,  more...
Oracle Database 11g Performance Tuning Methodology Tools on-line e-learning cbt (computer based)cd rom Oracle Database 11g: Performance Tuning Methodology & Tools Oracle Oracle Database 11g provides a variety of tools that can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an  more...
Oracle Database 11g R2 Backup Recovery on-line e-learning cbt (computer based)cd rom ...f failure that can occur in an Oracle database and how to prepare a database for failure recovery by using checkpoints, log files, and the flash recovery area and ARCHIVELOG mode, as well as how to perform different types of backups. It also discusses the need for performing recovery and the use of tools such as the Recovery Manager (RMAN) and the Data Recovery Advisor for file recovery  more...
Preparing for Successful Sales on-line e-learning cbt (computer based)cd rom Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...
Introduction to Workplace Ethics on-line e-learning cbt (computer based)cd rom Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...
MS Windows 7 First Look for End Users on-line e-learning cbt (computer based)cd rom MS Windows 7: First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and  more...
Preparing for Effective Business Meetings on-line e-learning cbt (computer based)cd rom Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...
From Online Training Directory
So You Wanna Be a Web Writer or Editor on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...
Hazardous Waste Management and Shipping for Environmental Professionals on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6  more...
Certificate in Web Content Creation (Master Classes) on-line e-learning cbt (computer based)study at homecourseware ...3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing business models. First you?ll learn how to adapt your writing for the web, developing a truly electronic style. Then you?ll learn how to think structurally when approaching  more...
Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) on-line e-learning cbt (computer based)study at homecourseware Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...
Certified eMarketing Associate Certification (CeMA) on-line e-learning cbt (computer based)study at homecourseware ...nt an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon may be necessary to prepare for this certification the cost of the book "e-marketing" is about $40.00. The CeMA Exams are taken at your convenience. Please allow one week for the eMA to process your request and have an online educational professional contact you to schedule the  more...
Manufactured Housing Appraisal/Valuation Course on-line e-learning cbt (computer based)study at homecourseware ...ful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals for Bankruptcy Attorneys, testify at bankruptcy hearings, and for other Manufactured Home appraisal purposes. The successful applicant will also be able to work independently or with national field services  more...
Comprehensive Medical Transcription Training on-line e-learning cbt (computer based)study at homecourseware ...follow AAMT training guidelines. The training course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You will have 6 months to complete this course and take your final exam. If no final is taken, your grade will be posted as a "fail." Shortly after enrollment you will start receiving regular email notifications  more...
Medical Office Specialist Training I (No Terminology) on-line e-learning cbt (computer based)study at homecourseware ...Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants  more...
Medical Office Specialist Training II (With Terminology) on-line e-learning cbt (computer based)study at homecourseware ...Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information!  more...
Health Care Reporting and Presentations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...lear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I Communicate It? ? Who Is It For? ? What Do I Include? ? How Do I Begin? ? Tools For  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ...prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and acquire the  more...
Preparing for the Praxis II Subject Assessments on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to prepare you for The Praxis II Subject Assessments by concentrating on three keys to success: understanding the exams, preparing for the exams, and developing a Praxis State of Mind. Students learn to read test questions critically, prepare targeted study plans, and get tips that will improve their chances of passing.  more...
A Certification Training for PC Technicians CD Kit on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This CD-Rom training kit provides a comprehensive study package designed to prepare a computer technician for CompTIA's A+ Certification exam.  more...
A Certification Training for PC Technicians 90 Days - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This On-Line training provides a comprehensive study package designed to prepare a computer technician for CompTIA's A+ Certification exam.  more...
Cisco CCNA Complete Set on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ssary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model, the Application and Upper Layers, Network Layer, Data Link Layer,  more...
A Test Preparation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians.  more...
How To Master Business Writing on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...y communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic  more...
How To Master Presentation Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course takes the student through the process of creating and then delivering a successful presentation. This course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The next area discussed is writing and designing slides. Students also learn how to  more...
Microsoft PowerPoint 2002 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... will also learn how to use templates, create tables, and prepare presentations for printing. This course introduces students to the basic features of Microsoft PowerPoint 2002. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. In addition, students will learn how to use clip art images and drawing tools to enhance  more...
Microsoft PowerPoint 2002 Level 2 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... features of Microsoft PowerPoint 2002. This course will prepare students to design PowerPoint presentations on their computers through examples and interactive exercises. Students will also learn how to use WordArt, create clip art collections, and apply animation effects. In addition, students will learn how to create and format speaker notes and handouts. Other topics that will be covered  more...
Office 2000 Advanced on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...import and export elements, work across applications, and prepare presentations for delivery in many different ways. Students will learn how to customize backgrounds and color schemes, modify charts and pictures, and ready presentations for 35mm slides and the Web. Lastly, Business Writing provides students with a review of the skills needed to write successful and effective letters, memos,  more...
PowerPoint 2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...emplates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out different design  more...
PowerPoint 2000 Expert on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in many  more...
PowerPoint 2000 Level 3 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...
PowerPoint 2000 MOUS on-line e-learning cbt (computer based)study at homecoursewareSelf Directed In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...
PowerPoint 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... will also learn how to use templates, create tables, and prepare a presentation for printing. As the course becomes more advanced, the students will use WordArt, create clip art collections, and apply animation effects. Students will also learn how to create speaker notes and handouts. Other topics that will be covered include importing Word outlines, working in the Outline pane, and working  more...
PowerPoint 97 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn to use templates, create tables, and prepare a presentation for printing. The user will also be introduced to the most powerful aspects of Microsoft PowerPoint 97 as they become  more...
PowerPoint 97 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course introduces students to the basic features of Microsoft PowerPoint 97. Students will learn skills such as how to use templates, create tables, and prepare a presentation for printing.  more...
QuickBooks Pro 2001 Level 2 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information. This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll  more...
Social and Emotional Learning on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...fying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. There are strict legal requirements as well as personal accountability when  more...
How To Master Sales Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ining. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales  more...
Interviewing Job Candidates on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider  more...
Interviewing Skills for Job Candidates on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the  more...
A+ 2003 Test Preparation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of  more...
A+ 2003 Complete Bundle (90 days of online training for PC Technicians) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...aining provides a comprehensive study package designed to prepare a computer technician for CompTIA`s A+ 2003 Certification exam. The A+ 2003 Complete Bundle package features: +Prerequisite study material. +A prerequisite test to help gauge your level of preparation. +More than 28 hours of interactive, multimedia training. +More than 1,000 pages of printable reference material to reinforce  more...
Pharmacy Technician National Certification Exam Preparation Course on-line e-learning cbt (computer based)study at homecourseware ...riginal registration money go to waste by not being fully prepared for this exam! Improve your chances for success with the National Certification On-Line Review Course. The Certification Review Course will thoroughly prepare you for the challenges of the National Certification Exam. The Certification Exam tests over many different areas of Pharmacy, so if you have never worked in a hospital,  more...
Grant Writing Fundamentals for Non-Profit Organizations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...
Certificate in Technical Writing on-line e-learning cbt (computer based)study at homecourseware ...lls. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit"  more...
Certificate in Technical Writing for Current Technical Writers on-line e-learning cbt (computer based)study at homecourseware ...lls. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit"  more...
How to Critically Evaluate Your Business Plan on-line e-learning cbt (computer based) ...own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write all sections of your business plan, launch your business, and finally, develop a plan to grow it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will  more...
Microsoft Office PowerPoint 2003 Level 1 on-line e-learning cbt (computer based) Introduces students to basic features of Microsoft Office PowerPoint 2003. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn to create presentations from scratch using slide layouts and design templates and by using the AutoContent wizard. This course is designed to introduce students to the basic features of  more...
RCRA and DOT Refresher on-line e-learning cbt (computer based) ... properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. In addition, this course includes a review of the DOT ™s regulations for shipping hazardous materials, including the Hazardous Materials Table (HMT), proper shipping name, hazard classes,  more...
RCRA Hazardous Waste Management for Generators on-line e-learning cbt (computer based) ... properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. Information on how to comply with the 2006 Hazardous Waste Manifest changes are also included. The course is designed to assist facilities to meet the annual training requirements for generators  more...
Introduction to K-12 Online Teaching on-line e-learning cbt (computer based) ...ng an online course. It is a basic level course and will prepare you to begin to develop an online course or course supplement. This course has been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. It is also a prerequisite to the Intensive Course Development class. This course will: Provide background and path for learning to teach online. Give you the  more...
Introduction to Teaching Online on-line e-learning cbt (computer based) ...ine course delivery. It is a basic level course and will prepare you to begin to develop an online course or course supplement. The information we are sharing will hopefully help you engage students and organize classroom material in an online course shell so that navigation is intuitive and learning is not hindered but enhanced by the technology.? This course is offered by a State Accredited  more...
Blackboard Basics for K12 on-line e-learning cbt (computer based) ...kboard, one of the nation's leading online course tools. Prepare and post documents in a course shell, use outside resources, and create discussion threads, prepare tests, and design quizzes. Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and discovering the  more...
NETS`S - National Education Technology Standards for Students on-line e-learning cbt (computer based) ...prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the International  more...
NETS`T - National Education Technology Standards for Teachers on-line e-learning cbt (computer based) ...prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the International  more...
Instructional Design Series on-line e-learning cbt (computer based) ...nning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Student has 1 year access to the course. Welcome to Instructional Design Series This series will teach the learner the basics of the instructional design  more...
American Citizenship Test Prep on-line e-learning cbt (computer based) ...prepare to take the INS American citizenship test. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to study for and prepare to take the American  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ...prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely  more...
Bartending to the Max-Online on-line e-learning cbt (computer based) ...nd Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to better bartending positions or even a career in management.  more...
Certified Preparer of SWPPP (CPSWPPP Certificate) on-line e-learning cbt (computer based) ...g and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course  more...
Coaching For Performance on-line e-learning cbt (computer based) ...s and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize  more...
Effective Business Communication Series on-line e-learning cbt (computer based) ...y communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about  more...
Effective Management Principles Within the Law on-line e-learning cbt (computer based) Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...
Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led on-line e-learning cbt (computer based) ...ernatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two business days of each submission. Enroll in this online course if you: Are considering buying an investment property Want to maximize  more...
Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed on-line e-learning cbt (computer based) A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based) ...bilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder in your own time and on your own terms. Working from your home or in a healthcare facility, you would assign the codes you learn to medical diagnoses and procedures. Another important aspect of medical coding is that it is used to keep records and prepare  more...
Expert Certificate Course in Medical Transcription with Work Placement Program on-line e-learning cbt (computer based) ...aining.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course material fees included. Set for a 1 yearcompletion schedule. Students are given instant access to the online  more...
Find and Purchase Income Producing Properties--Instructor-Led on-line e-learning cbt (computer based) ...he market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two business days of each submission. Enroll in this online course if you: Want to buy a rental property that will be profitable Want to  more...
Find and Purchase Income Producing Properties--Self-Directed on-line e-learning cbt (computer based) A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...
Grant Writing Basics on-line e-learning cbt (computer based) ...r each phase in the grant writing and submission process: Prepare Focus on Library Priorities Develop the Grant Project Research Funders and Find Appropriate Grants Write the Grant Proposal Implement, Evaluate and Continue the Process This course addresses these issues and more in a web-based course designed to take about 1.5 hours to complete. This course is for 2 CE credits. While  more...
Hazardous Waste Manifest Update on-line e-learning cbt (computer based) This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...
Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led on-line e-learning cbt (computer based) ...lves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing  more...
Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed on-line e-learning cbt (computer based) ...lves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing  more...
Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led on-line e-learning cbt (computer based) A Trump U Course- Rental property owners can profit from what entrepreneurs know: success lies in examining all aspects of your business, looking for opportunities to reduce expenses and maximize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete  more...
Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep) on-line e-learning cbt (computer based) ...ill provide you with the necessary knowledge necessary to prepare for the A+ Certification Exam. Microcomputer Installation and Maintenance This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive  more...
Microsoft Certified Application Specialist Office 2007 ...ickCert's Office 2007 MCAS Certification training courses prepare students for the MCAS exams by teaching greater skill mastery in each of the individual Microsoft Office 2007 programs. Candidates must pass one or more certification exams in order to earn the MCAS credential. The MCAS exams provide a valid and reliable measure of technical proficiency and expertise in Microsoft Office 2007 or  more...
Microsoft Office XP Certification on-line e-learning cbt (computer based) Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. Welcome to Microsoft Office XP Certification Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. The Office XP suite includes Access, Excel,  more...
Negotiate Profitable Real Estate Deals--Instructor-Led on-line e-learning cbt (computer based) ...and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.A  more...
Negotiate Profitable Real Estate Deals--Self-Directed on-line e-learning cbt (computer based) ...and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A  more...
PowerPoint 2007 Level 1 on-line e-learning cbt (computer based) This course introduces students to the basic features of Microsoft Office PowerPoint 2007. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn about the key interface changes of Microsoft Office 2007, namely the Ribbon, Quick Access toolbar, Mini toolbar, and galleries. PowerPoint 2007 Level 1 This course  more...
Principles of Home Inspection: 100 Hour Professional Development Certificate on-line e-learning cbt (computer based) ... A comprehensive final exam is provided, to help students prepare for actual licensing exams that may be required by their state or professional organization. The program can be reasonably completed within 2 months to 1 year depending on your study schedule. Welcome to Principles of Home Inspection Principles of Home Inspection is an Industry-Based Certificate of Completion program. It  more...
Adobe Soundbooth CS4 ...for working with Adobe Soundbooth CS4 and show you how to prepare audio tracks for any situation, from sound effects to voiceovers, from the studio to the stage! By the time you finished watching this training, you'll have a good understanding of editing basics including creating simple trims and volume edits, and how to use the Match Volume control. You'll also have a look at using effects,  more...
Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... the Physician?s Office (Beginning Medical Transcription) prepares students for employment in a physician?s office, group practice, or small clinic. It contains 8 hours of authentic physician dictation in the following specialties: Cardiopulmonary Dermatology Ears, Nose, Throat Gastrointestinal Genitourinary Gynecology Hematology Immunology Neurology Obstetrics Oncology Ophthalmology  more...
From 123-CBT Computer Based Training
Microsoft Office 2000 - Intermediate Excel on-line e-learning cbt (computer based) To equip students with the knowledge and skills required to accomplish common Excel 2000 tasks efficiently, and to prepare students for certification as Proficient Users of Excel 2000  more...
Preparing for the Behavioral Interview on-line e-learning cbt (computer based) Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...
Preparing as the Interviewee on-line e-learning cbt (computer based) Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...
Microsoft SMS 2003 Distributing Software on-line e-learning cbt (computer based) To explain how to prepare, manage, and monitor software distribution  more...
Exchange Server 2003 Installation on-line e-learning cbt (computer based) To outline how to prepare, perform, and check Exchange Server 2003 installation  more...
The Basics of Delegation on-line e-learning cbt (computer based) Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...
Leadership Development for Technical Professionals on-line e-learning cbt (computer based) Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...
Strategies for Transitioning into Management on-line e-learning cbt (computer based) ...eive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing the realities of management, such as understanding the impact of the Information Age on your management role, working effectively with your peers and maintaining a good relationship  more...
Implementing a Succession Plan Simulation on-line e-learning cbt (computer based) Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...
Lean Strategies on-line e-learning cbt (computer based) ...the correct sequence. In this course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement first and how to make the organizational transition go smoothly. In Lesson 2 you'll explore how to deploy specific lean techniques and support your efforts with proven strategies. In the last lesson you'll discover how to  more...
IT Challenges Present and Future on-line e-learning cbt (computer based) With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...
Deploying Windows SharePoint Services 3 0 on-line e-learning cbt (computer based) Recognize the benefits of WSS 3.0, prepare your server environment, and then perform an install or upgrade.  more...
Managing Multiple IT Projects on-line e-learning cbt (computer based) As a project manager for IT projects, do you find you are managing more than one project at a time? Multi-project environments are becoming increasingly common. This course will focus on the new skills and techniques that will prepare you and your team for multiple project work. In addition, it will teach you management techniques for the multi-project IT workplace.  more...
CISSP Domain Telecommunications and Network Security on-line e-learning cbt (computer based) To understand the structures, transmission methods, transport formats, and security technologies used in providing telecommunications and network security; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Business Continuity and Disaster Recovery Planning on-line e-learning cbt (computer based) To recognize how to plan for business continuity and disaster recovery in the event of unforeseen and critical loss; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Legal Regulations Compliance and Investigations on-line e-learning cbt (computer based) To identify the types and characteristics of computer crime, distinguish between the laws relating to information technology, and recognize the investigative and ethnical considerations involved in dealing with computer crime; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Cryptography on-line e-learning cbt (computer based) To recognize how different cryptographic technologies are used to provide confidentiality, integrity, and authentication for data being transferred across untrusted networks; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Physical Environmental Security on-line e-learning cbt (computer based) To understand the considerations and mechanisms involved in implementing the physical security of an enterprise; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Access Control on-line e-learning cbt (computer based) To introduce access control concepts and methodologies and explain how they're implemented and administered in a centralized or decentralized environment; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Application Security on-line e-learning cbt (computer based) To understand different threats to the enterprise environment and recognize different ways of increasing the security of application development; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Operations Security on-line e-learning cbt (computer based) To understand the different mechanisms used to identify different types of attack and their effects, and protect system resources, e-mail and Internet communication to ensure operations security; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Security Architecture and Design on-line e-learning cbt (computer based) To understand the principles of common computer architectures, distinguish between machine types and memory storage types, and recognize the logistics of common security models; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
CISSP Domain Information Security and Risk Management on-line e-learning cbt (computer based) To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...
Project Planning Controlling a PRINCE2-aligned Project on-line e-learning cbt (computer based) ...equired within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the planning and control components in a PRINCE2-aligned project, specifically Organisation, Business Case, Plans, Controls, Change Control, and Configuration Management. The contents of this course, including all text and graphics, have been  more...
Hazardous Waste Generator Awareness on-line e-learning cbt (computer based) This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...
The Process of Negotiation on-line e-learning cbt (computer based) ...t can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and winner--you'll explore how to assume each of  more...
Presenting Successfully on-line e-learning cbt (computer based) There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...
Available Presentation Resources on-line e-learning cbt (computer based) This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...enue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid  more...
Sales Skills Gaining Customer Commitment on-line e-learning cbt (computer based)cd rom ...e a client's anxiety during the sales process, and how to prepare for negotiations. Learn To Obtain a client's written consent to complete the sales process. Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions during the sales process.  more...
Sales Management Building a Championship Sales Team on-line e-learning cbt (computer based)cd rom ... of Sales, will sit in on the interview. You will need to prepare for the interview with Diane by creating lead questions and reviewing her resume. Then you need to follow the steps for conducting the interview. Unit 2: Building Sales Team Unity (0.5 - 1 hour) Sequence the steps for building relationships that increase motivation. Follow the  more...
Competitive Intelligence Analysis Dissemination on-line e-learning cbt (computer based)cd rom ...of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2: Analyzing  more...
Managing Business Risk Developing a Risk Management Plan on-line e-learning cbt (computer based)cd rom Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ...irst course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while developing a web  more...
Visual InterDev 6 0 Building Web Sites and Pages on-line e-learning cbt (computer based)cd rom ...cond course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use the team development tools to  more...
Visual InterDev 6 0 Active Server Pages and Data Access on-line e-learning cbt (computer based)cd rom ...hird course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set permissions for a Web  more...
Visual InterDev 6 0 Accessing Remote Data on-line e-learning cbt (computer based)cd rom ...urth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to work with database records and identify the methods of managing recordset size; identify the components of Remote Data Services (RDS);  more...
Visual InterDev 6 0 Implementing Server Technologies on-line e-learning cbt (computer based)cd rom ...inal course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components; Identify the  more...
NetWare 5 Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation. Manage user  more...
NetWare 5 Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system management utilities. C  more...
NetWare 5 Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent Emphasis  more...
NetWare 5 Administration - Part 4 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network support professionals who  more...
NetWare 5 Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based A udience  more...
NetWare 5 Advanced Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the available protocols and when each can be used.  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print queue object. Perform the steps to  more...
NetWare 5 Advanced Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup process. Identify the types of backup  more...
NetWare 5 Advanced Administration - Part 4 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack Server. Identify the changes made to a NetWare  more...
NetWare 5 Advanced Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the replication and synchronization of changes in  more...
Windows NT 4 0 Administration Fundamentals - Part 1 on-line e-learning cbt (computer based)cd rom ...Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To: Identify the features of Windows NT 4.0 interface, create and customize user and group accounts. Administer rights and policies for user and group accounts and configure the user environment. Manage and  more...
Windows NT 4 0 Administration Fundamentals - Part 2 on-line e-learning cbt (computer based)cd rom ...Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To: Create and administer network printers. Audit and monitor the server resources. Make backups and restore data from a tape. C ontent Emphasis Skills-Based A udience This course is inteneded for IT  more...
TCP IP Internetworking on Windows NT 4 0 Curriculum on-line e-learning cbt (computer based)cd rom ...urse Overview This course series will help individuals prepare for certification exam 70-059. This exam is an elective for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...
Word 2000 Expert User on-line e-learning cbt (computer based)cd rom ... summary of a document. Identify the tasks to be done to prepare a document for simultaneous editing. Set the default file location for workgroup templates. Protect a document for sharing. Enable the setting to create multiple versions of a Word document. Save a Word document as a Web page. Match the components of a form with their functions. Create a form in a Word document. Modify the  more...
PowerPoint 2000 Proficient User on-line e-learning cbt (computer based)cd rom ... modify slides in a presentation; enhance a presentation; prepare for delivering a presentation. L earn To: Open an existing presentation. Identify the functions of the interface components. Create a presentation. Modify slides in a presentation. Enhance a presentation. Prepare for delivering a presentation. C ontent Emphasis Skills-Based A udience This course  more...
PowerPoint 2000 Expert User on-line e-learning cbt (computer based)cd rom ...modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a chart. Create and modify an organization chart. Create and modify a table. Import data from other sources. Prepare support elements for a presentation. Broadcast a presentation on the Web. C ontent  more...
SQL Server 7 0 System Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...ptions with their functions. Identify the steps used to prepare the database for recovery. Associate restore options with their functions. Identify the units that must be restored to reinstate the system database. Identify cases in which the user databases must be attached to the master database. Perform the steps necessary for restoring a database from a full backup set. Perform  more...
Site Server 3 0 Implementation - Part 1 on-line e-learning cbt (computer based)cd rom ...rst course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to install and configure Microsoft Site Server 3.0; identify the procedures involved in publishing content; and understand the content deployment  more...
Site Server 3 0 Implementation - Part 2 on-line e-learning cbt (computer based)cd rom ...ond course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search catalog categories; create  more...
Site Server 3 0 Implementation - Part 3 on-line e-learning cbt (computer based)cd rom ...nal course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056, Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course, students will learn to identify the tasks and procedures associated with the Knowledge Manager; and identify the tools and procedures for analyzing Web site usage and  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ...irst course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while developing a web  more...
Visual InterDev 6 0 Building Web Sites and Pages on-line e-learning cbt (computer based)cd rom ...cond course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use the team development tools to  more...
Visual InterDev 6 0 Active Server Pages and Data Access on-line e-learning cbt (computer based)cd rom ...hird course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set permissions for a Web  more...
Visual InterDev 6 0 Accessing Remote Data on-line e-learning cbt (computer based)cd rom ...urth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to work with database records and identify the methods of managing recordset size; identify the components of Remote Data Services (RDS); identify  more...
Visual InterDev 6 0 Implementing Server Technologies on-line e-learning cbt (computer based)cd rom ...inal course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components; Identify the  more...
SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 on-line e-learning cbt (computer based)cd rom ...irst course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the different  more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 on-line e-learning cbt (computer based)cd rom ...cond course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the design characteristics of OLAP systems and Aggregate schemas; identify the data warehouse models; identify the Data Transformation  more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 on-line e-learning cbt (computer based)cd rom ...hird course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to create a data warehouse database; perform the steps necessary to build and manage replication by using the Enterprise Manager; build a dimension  more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 on-line e-learning cbt (computer based)cd rom ...urth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the methods of aggregating and accessing data from relational data structures; identify the methods of data access from multidimensional  more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 5 on-line e-learning cbt (computer based)cd rom ...inal course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the features of the components of Microsoft Repository; perform the tasks related to managing a Microsoft SQL Server 7.0 data warehouse;  more...
NetWare 5 Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation. Manage user objects'  more...
NetWare 5 Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system management utilities. C  more...
NetWare 5 Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent Emphasis Skills-Based  more...
NetWare 5 Administration - Part 4 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network support professionals who plan to  more...
NetWare 5 Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based A udience This  more...
NetWare 5 Advanced Administration - Part 1 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the available protocols and when each can be used.  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print queue object. Perform the steps to create a  more...
NetWare 5 Advanced Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...roved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup process. Identify the types of backup  more...
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