Online Preparing eLearning

Excel 2002 Basic ...th Data Introduction Lesson Objectives Opening Excel Preparing To Work Renaming A Worksheet Color Coding Sheet Tabs Entering Text Moving The Cell Marker Changing Orientation Of Text The Undo Command Rotating Text Moving The Cell Marker Entering Numerical Values The Name Box Resizing A Column Selecting Adjacent Cells Selecting Non Adjacent Cells Formatting Multiple Cells  more...

Excel 2002 Advanced ...her Users Viewing History By Range Resolving Conflicts Preparing Multiple Copies Of A Workbook To Merge Merging All Copies Of The Same Workbook Removing A Workbook From Shared Use Protecting & Sharing A Workbook Protecting & Sharing A Workbook Personal View & Print Settings Of Shared Workbooks Removing Protection From A Shared Workbook Removing Password Protection Lesson 5:  more...

Powerpoint 2002 Advanced ... Inserting Other Objects Linking An Object Lesson 3: Preparing A Presentation For Release Introduction Lesson Objectives Opening A Presentation Containing Links Hiding A Toolbar Spelling & Style Options Inserting Comments Viewing A Comment Editing A Comment Hiding Comments / Markup Adding More Comments Locating Comments Sending A Presentation For Review Addressing A Message  more...

Word 2002 Advanced ...on Saving A Version As A Separate Document Lesson 5: Preparing Documents For Release Introduction Lesson Objectives Correcting Spelling Adding A Word To The Dictionary Shortcut To Checking Grammar Adding Comments To A Document Responding To A Comment Working With Comments In Normal View Editing Comments Viewing Comments Deleting A Comment Adding A Voice Comment Recording A  more...

HR s Strategic Role in the Organization HRCI SPHR HR's Strategic Role in the Organization (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic  more...

Management of the HR Process HRCI SPHR ...s course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management and the Human Resource Development functional areas of the HR Body of Knowledge recommended by the Society for Human Resource Management  more...

Strategic Approaches to Human Resource Development HRCI SPHR Strategic Approaches to Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and  more...

Strategic Approaches to Total Rewards HRCI SPHR Strategic Approaches to Total Rewards (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how  more...

Strategic Approaches to Labor Relations HRCI SPHR ...his course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly  more...

Strategic Approaches to Risk Management HRCI SPHR Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...

Basic Statistics and Graphical Methods for Six Sigma Basic Statistics and Graphical Methods for Six Sigma ASQ Six Sigma Black Belt (SSBB) Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts  more...

Preparing the Exchange Server 2007 Infrastructure ...Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course  more...

Function Activities Function Activities ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Every IT service requires applications software that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both  more...

Technology and Implementation Considerations Technology and Implementation Considerations ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned,  more...

Stakeholders and the Communications Management Plan Stakeholders and the Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That  more...

Processes for Managing Project Communications Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely  more...

Estimating and Budgeting Project Costs Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a  more...

Controlling Costs Controlling Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can  more...

Planning Project Human Resources Planning Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires  more...

Managing Project Human Resources Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell  more...

Integrated Initiation and Planning Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...

Managing Projects within Organizations Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As  more...

Project Management Overview Project Management Overview PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a  more...

Project Management Process Groups Project Management Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers'  more...

Project Quality Planning Project Quality Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these  more...

Quality Assurance and Quality Control ...ical sampling, and inspection. This course will assist in preparing the learner for the PMBOK certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course is aligned with the PMBOK Guide Fourth Edition, published by PMI , Inc., 2008. Copyright  more...

Risk Management Planning ...t. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the  more...

Performing Risk Analysis Performing Risk Analysis PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Risk in any project is unavoidable. It doesn't matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk  more...

Project Requirements and Defining Scope Project Requirements and Defining Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with  more...

Defining and Sequencing Project Activities Defining and Sequencing Project Activities PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for  more...

Estimating Activity Resources and Durations Estimating Activity Resources and Durations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining  more...

Core PMI Values and Ethical Standards Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Introduction to Business Analysis Essential Competencies Introduction to Business Analysis & Essential Competencies IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after  more...

Introduction to Business Analysis Planning Introduction to Business Analysis Planning IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach  more...

Planning Business Analysis Communication Monitoring Planning Business Analysis Communication & Monitoring IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and  more...

Business Analysis Requirements Elicitation Business Analysis Requirements Elicitation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And  more...

Business Analysis Requirements Management Communication ...Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through requirements workshops and structured walkthroughs. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in  more...

Business Analysis Enterprise Analysis Business Analysis: Enterprise Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Solutions to business problems are implemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the  more...

Business Analysis Introduction to Requirements Analysis Business Analysis: Introduction to Requirements Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements must  more...

Business Analysis Verify and Validate Requirements Business Analysis: Verify and Validate Requirements IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your  more...

Preparing a Business Case ...Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Business Analysis Solution Assessment and Validation Business Analysis: Solution Assessment and Validation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) A business analyst doesn't just come up with a viable solution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying what  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Event Management Introduction to Event Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are  more...

Introduction to Incident Management Introduction to Incident Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Introduction to Request Fulfillment Introduction to Request Fulfillment ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other  more...

Request Fulfillment Process Interfaces and Challenges Request Fulfillment Process Interfaces and Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all  more...

Service Strategy Fundamentals Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...

Service Strategy Processes Service Strategy Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in  more...

Service Design Fundamentals Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...

Service Design Processes Service Design Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for  more...

Service Transition Processes and Principles Service Transition Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help  more...

Service Operation Principles and Functions Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...

Service Operation Processes Service Operation Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand  more...

Continual Service Improvement Fundamentals Continual Service Improvement Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Preparing for Business Crises ...Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes  more...

Negotiation Essentials Planning for Negotiation ...ch stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave  more...

Identifying Project Risk Identifying Project Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project  more...

Developing and Controlling the Project Schedule Developing and Controlling the Project Schedule PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore  more...

Preparing for Outbound Sales Calls ...Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also  more...

Preparing for Inbound Sales Calls ...Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople.  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

Problem Management Process Interfaces Challenges Problem Management Process Interfaces & Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze  more...

Introduction to Problem Management Introduction to Problem Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing  more...

Introduction to Access Management Introduction to Access Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality,  more...

Introduction to the Service Desk Introduction to the Service Desk ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for  more...

Service Desk Metrics and Outsourcing Service Desk Metrics and Outsourcing ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Service Desks are an integral part of any IT service-providing organization, and it's vital to accurately and consistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make  more...

The Imperatives of Innovation and Leadership in Strategy The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...

Introduction to Functions Introduction to Functions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you hear the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT  more...

Windows Server 2003 Managing Disaster Recovery Windows Server 2003: Managing Disaster Recovery Microsoft To discuss the processes and considerations for preventing, preparing for, and implementing recovery strategies for system failures  more...

Incident Management Response Planning Testing ...Manager Certified Information Security Manager® Preparing incident response and recovery plans is a very important part of a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and discusses principles for effectively managing the plans. This course also examines the  more...

Internet-based Database-based Attacks Internet-based & Database-based Attacks Internet-based attacks and the mechanisms used to both accomplish and to defend against them is a staple of both hackers and ethical hackers today. This course examines how to hack web servers, and conversely, how to defend against those attacks, how to examine web applications for vulnerabilities, and how to fix them, how web-based password cracking  more...

The Cash Flow Statement The Cash Flow Statement As the popular saying goes revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its  more...

Physical Security Physical Security Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course also assists students who are preparing  more...

Wireless Attacks Countermeasures Wireless Attacks & Countermeasures Wireless networking is becoming more and more prevalent in corporate networks. The methods used to set up and secure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols,  more...

Cryptography Cryptography Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools  more...

Linux Hacking Linux Hacking The various distributions of Linux are becoming more and more popular. This course examines the history of Linux, the different flavors that are available, and the file structures used. This course also examines the methods that can be used to secure Linux systems, along with the tools that can be used both to test the security, and to penetrate it. Finally, this course  more...

Denial of Service Session Hacking Denial of Service & Session Hacking Denial of Service and Distributed Denial of Service attacks are common methods used by hackers to disrupt service to networks and to corporate environments. Session hijacking is used by hackers as a method to take over sessions after a user has successfully authenticated with a server. This course examines how DoS and DDoS attacks, along with Bots and  more...

Deterring Electronic Intrusions Deterring Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical  more...

Social Engineering Sniffing Social Engineering & Sniffing Employees are often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity  more...

System hacking Malicious Content System hacking & Malicious Content Hacking systems and planting and or sending malicious content are the two most performed actions by hackers. As an ethical hacker, it will be your responsibility to test systems against hacking and to be prepared for the different types of malicious content that hackers will try to get into your network environment. This course examines password cracking  more...

Footprinting Scanning Enumeration ...rts that it uses and has open is a very important part of preparing for an attack on a network; but it is also tremendously important for an ethical hacker to take the same steps and to find the same weaknesses. This course will examine the steps taken to gather information, find a network range, network scanning and tools, enumeration techniques, and the countermeasures used against all of  more...

Ethical Hacking The Need for Penetration Testing Ethical Hacking & The Need for Penetration Testing Ethical hacking - this almost seems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing  more...

Preparing to Interview ...Preparing to Interview Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking  more...

Preparing to Dismiss an Employee ...Preparing to Dismiss an Employee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for  more...

Managing the Dismissal of an Employee ...zation. You must learn how to handle dismissals fairly by preparing yourself in advance and maintaining control of the situation. Ensure your company's security and the well-being of your team members by undertaking the appropriate follow-up responsibilities. This course covers how to prepare for the termination interview by forming your approach and creating a structure for the interview. It  more...

Public Speaking Strategies Preparing Effective Speeches ...Preparing Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for  more...

Preparing for Organizational Change ...Preparing for Organizational Change Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this  more...

IFRS Key Standards for Financial Accounting Activities ...m every part of the world and several other countries are preparing to adopt them. This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes learners through the standards relating to accounting policies, changes in accounting estimates and errors, and the treatment of events after the reporting period. It also covers  more...

Preparing PowerPoint 2003 Presentations for Effective Delivery Preparing PowerPoint 2003 Presentations for Effective Delivery Microsoft To describe how to add slide timings and transitions, action buttons, and hyperlinks to PowerPoint 2003 presentations  more...

Oracle Database 11g R2 Backup Recovery ...e Database 11g: Administration Workshop I Release 2 Preparing for and performing data recovery and completing database backups are expected job duties of an Oracle Database 11g Database Administrator (DBA) to ensure that the database is available for users when they require it. They also need to ensure if a failure does occur that the loss of data is minimized as much as possible and they  more...

Preparing for Successful Sales ...Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver  more...

Basic Presentation Skills Delivering a Presentation ...tion by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions - an area most speakers are also very concerned about. After all, how credible the  more...

Preparing to Communicate Effectively at the C Level ...Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and  more...

Preparing for an Internal Interview ...Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate ...Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable sales agreements with your customers. It  more...

Preparing for Effective Business Meetings ...Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...

DOT Hazardous Materials Transportation ...passes all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson  more...

Shipping Infectious Substances (IATA and DOT) ...passes all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee  more...

Preparing for the Praxis II Subject Assessments This course is designed to prepare you for The Praxis II Subject Assessments by concentrating on three keys to success: understanding the exams, preparing for the exams, and developing a Praxis State of Mind. Students learn to read test questions critically, prepare targeted study plans, and get tips that will improve their chances of passing.  more...

Office 2000 Intermediate ...such as using masters, templates, and animation features, preparing presentations by working with speaker notes and developing audience handouts, and designing presentations for the Web. In Microsoft Outlook 2000, students will learn to use and customize mail features; use advanced Calendar features; organize items using categories; explore contacts and the journal; and integrate Outlook and  more...

PowerPoint 2000 Level 2 Students will learn how to design presentations for the Web, use templates, design speaker notes and handouts, and apply animation and effects in this more advanced Microsoft PowerPoint 2000 course. Students will be introduced to more advanced components of Microsoft PowerPoint 2000, such as using masters, templates, and animation features, and preparing presentations by working with speaker  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Electronic Commerce - Security Issues This course is designed to give the student a good understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Shipping with Dry Ice ...passes all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full  more...

IATA Dangerous Goods ...passes all of the activities which must be addressed when preparing a dangerous goods for shipment by air. This course has been updated to include recent changes to the regulations, using the latest Edition of the IATA Dangerous Goods Regulations. The course is designed to help employers meet the requirements for training as specified in Section 1.5 of the IATA Dangerous Goods Regulations and  more...

Adobe Illustrator CS4: Essentials ...tic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain the skills necessary to stay competitive in today ™s marketplace using Illustrator CS4.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe  more...

Adobe InDesign CS3: Essentials ...ecessary skills for using color, working with layers, and preparing your designs for final output. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe InDesign CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software  more...

Electronic Commerce - Introduction This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce) This course gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to design, implement, and manage E-Commerce and E-Commerce web sites. This course is an "E-Learning"  more...

Electronic Commerce - Strategies This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce)Stratetis, including marketing, promotion, and sales strategies. This course gives the student a good understanding of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning"  more...

Electronic Commerce 3 Course Bundle The Electronic Commerce (E-Commerce) 3 Course Bundle is a compilation of Electronic Commerce - Introduction, Electronic Commerce- Strategies, and Electronic Commerce - Security Issues courses combined into one single bundled course. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for  more...

Introduction to Writing Speeches and Presentations ...ations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one effective. Also, it touches on visual aids and what  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

Understanding Globalization: Preparing for the 21st Century Interactive course covers economic, political, and cultural dimensions of Globalization. Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Preparing and Drawing Objects in Illustrator CS To provide an overview of preparing and drawing objects in Illustrator CS  more...

Globalizing ASP NET Applications To familiarize the learner with preparing web applications for a global audience  more...

Cross-generational Workers in the 21st Century ...preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Preparing for Change ...into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational change. You gain insights into how to learn, and when to learn. You acquire the skills and strategies you need to manage your own change effectively.  more...

Steps for Successful ISO Registration ...gram established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in place. This course emphasizes the importance of continual communication, benchmarking, and quality improvements. "Steps for  more...

Introduction to Microsoft Office 2007 The Microsoft Office 2007 system incorporates both server and client side components that provide a number of benefits for companies of any size. Deploying Microsoft Office 2007 in a network environment merits thorough planning and selection of appropriate deployment methods and tools. This course identifies the necessary steps in preparing and planning for Office 2007 deployment, how to build and  more...

Application Compatibility Toolkit Application compatibility is one of the most important challenges faced by administrators when deploying new operating systems. The Application Compatibility Toolkit 5.0 (ACT) allows enterprises to identify application compatibility issues when preparing for Windows Vista deployment. This course discusses the application compatibility process and common mitigation methods, demonstrates how to  more...

Oracle Database 11g Configuring for Backups To identify the steps for preparing a database for backup and then for performing various types of RMAN backups and monitoring them using reports and dynamic performance views, and also for performing user-managed backups and recoveries.  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Presenting Successfully ...of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the  more...

Brand Management Developing a Brand Strategy ...r and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending  more...

Brand Management Integrated Marketing ...gy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding scheme of the company. As the Director of Marketing, you must explain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online  more...

Professional Selling Over the Phone Preparation Strategies ...paration and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice, listening to feedback, and asking  more...

Professional Selling Over the Phone Closing a Sale ...n addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales. Follow the process for closing a sale. Resolve a customer's objections. Address a customer's rejection.  more...

Sales Management Leading a Sales Team ...s meetings. Sequence the steps for preparing to conduct a sales meeting. Select the guidelines for ensuring an effective sales meeting. Follow the guidelines for ensuring an effective sales meeting. Identify the actions for clarifying goals in sales meetings. Follow the steps for  more...

Consulting Skills The Consulting Process ...tor for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon Cynthia the importance of implementing her  more...

Competitive Intelligence Analysis Dissemination ...a database. Identify the steps for preparing information for analysis. Identify the guidelines for performing ethical competitive intelligence. Use the guidelines for performing ethical competitive intelligence. Simulation Overview: In this simulation, you will meet with Janet  more...

NetWare 5 Advanced Administration - Part 3 ...backup and restore sequence. Perform the steps to start preparing the workstation for NWBACK.EXE. Perform the steps to apply the changes to finish preparing the network environment for backup. Perform the steps to begin a backup procedure. Perform the steps to label the tape media in preparation for backup. Perform the steps to select the file system data that will be backed up.  more...

SAP R 3 Supply Chain Management ... and IT Employees Project Managers, and Project resources preparing for Supply Chain projects. Employees with appropriate background interested in other company areas. They should also be confident users of their PC Technology, Windows (or other GUI environments in use at their location). A good foundation of knowledge of the logistic correlation within the company. Knowledge regarding the  more...

Introduction to E-Commerce ...an e-commerce Web site. Identify ways of assessing and preparing for e-commerce security risks. Identify areas for expanding the use of e-commerce. Unit 4: E-Commerce Technology Building Blocks (1 hour) Identify the features of the virtual store. Identify the characteristics of the UNIX and Wintel operating system platforms. Identify e-commerce advertising and sales  more...

Oracle SQL Tuning Tuning SQL and the Optimizer Course Overview This course is the second in a two-part series on SQL Statement Tuning. This course will help application developers to design SQL statements that can reuse parsing and influence the optimizer to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse  more...

NetWare 5 Advanced Administration - Part 3 ...backup and restore sequence. Perform the steps to start preparing the workstation for NWBACK.EXE. Perform the steps to apply the changes to finish preparing the network environment for backup. Perform the steps to begin a backup procedure. Perform the steps to label the tape media in preparation for backup. Perform the steps to select the file system data that will be backed up.  more...

Quality Management Business Process Improvement ...al Learning Time 2 to 4 hours Objectives Unit1: Preparing to Change Business Processes (0.5 - 1 hour) Identify the goals management should accomplish to prepare for leading business process improvement. Given three goals, prepare to lead business process improvement. Sequence the steps for planning improvements.  more...

Windows 2000 Administration--Part 3 Computer Mgmt Course Overview This course provides the student with the knowledge and skills necessary to manage data storage. It also provides students with the knowledge and skills necessary to remotely administer shared folders, monitor event logs, backup and restore data. L earn To: Manage Data Storage. Remotely Administer Shared Folders. Monitor Event Logs. Back Up and Restore Data. C  more...

Windows 2000 Administration--Part 3 Computer Mgmt Course Overview This course provides the student with the knowledge and skills necessary to manage data storage. It also provides students with the knowledge and skills necessary to remotely administer shared folders, monitor event logs, backup and restore data. L earn To: Manage Data Storage. Remotely Administer Shared Folders. Monitor Event Logs. Back Up and Restore Data. C  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...enaming process. Identify the tasks to be performed when preparing to move a mailbox. Identify the considerations for determining the number of user mailboxes to move at one time. Move a GroupWise mailbox from one post office to another post office using NetWare Administrator. Sequence the steps of the database information change process. Sequence the steps of the database movement  more...

Cisco Internetwork Troubleshooting Part 2 ...tion Protocol (DHCP) problems. Identify guidelines for preparing for a Cisco Systems Technical Assistance Center (TAC) call. Audience: This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers,  more...

Designing Cisco Network Service Architectures Part 1 ...te access routing solutions. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is  more...

Designing Cisco Network Service Architectures Part 2 ...verse Path Forwarding (RPF). Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is  more...

Designing Cisco Network Service Architectures Part 3 ...components of VPN solutions. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is  more...

Designing Cisco Network Service Architectures Part 4 ...in an IP telephony solution. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is  more...

Designing Cisco Network Service Architectures Part 5 ... support storage networking. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is  more...

Enterprise Connectivity with J2EE V1 4 Overview ...ing language to their list of skills and students who are preparing for the Sun Certified Programmer for Java 2 Platform exam. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Distributed Computing (2 hours) Identify the benefits of distributed computing. Identify the strategies  more...

Enterprise Connectivity with J2EE V1 4 Overview ...ing language to their list of skills and students who are preparing for the Sun Certified Programmer for Java 2 Platform exam. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Distributed Computing (2 hours) Identify the benefits of distributed computing. Identify the strategies  more...

Strategic Sales Gaining Access to the Executives ...s you can take to develop an executive mindset. Unit 2: Preparing to Contact the Executive (0.5 hours) Identify the types of information to gather before contacting an executive prospect. Identify the stages of customers needs. Identify how to approach executive customers in the buyer unawareness stage. Identify how to approach executive customers in the buyer realization stage.  more...

Self Development Motivating Yourself to Perform In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.  more...

Strategic Sales Developing Executive Proposals ...eveloping Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the competition and understand  more...

PowerPoint XP Proficient User ...urse will also cover adding graphics to presentations and preparing a slide show of the presentation. Learn To • Create a presentation from a blank presentation template. • Create a presentation by using the AutoContent Wizard. • Create a presentation by using a design template. • Format text by using the Font dialog box options. • Modify a list format by  more...

PowerPoint XP Expert User ...onts in a presentation. • Identify the features of preparing a presentation to run on another computer by using Pack and Go. • Send a presentation for review. Audience The intended audience for this course is anyone who presents information or ideas in any public forum. A team leader or team member in any environment will benefit from these courses, as will sales people.  more...

Advanced Project Leadership Organization Strategy Business Needs ...rategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types of organizations.  more...

Frontline Leadership Series The Frontline Leadership Series includes the following courses: Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Interviewing Skills Series The Interviewing Skills Series includes the following courses: Interviewing Skills: Preparing for an Interview Interviewing Skills: Conducting an Interview Interviewing Skills: Laws Governing the Interview Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...ucture of an NDS tree that conforms to the guidelines for preparing an NDS tree structure. • Identify the uses of a physical layout diagram of a network. • Check the NDS version by using the NDS Manager utility. • Identify the steps to check the NDS version by using the DS DIAGNOSTICS utility. • Check NDS time synchronization by using the DSREPAIR utility. • Check  more...

Strategic Decision Making Series The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...splaying and Changing Items. o Periodic Processing. o Preparing the Month-End Closing. o Evaluations. Audience All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course.  more...

SAP R 3 v4 6 Financial Accountant ...g o General Ledger Accounts: - G/L Account Categories. - Preparing to Create G/L Accounts. - Creating G/L Accounts. - Displaying and Changing G/L Accounts. - Blocking G/L Accounts. o Reference Accounts: - Reference Accounts. - Creating G/L Accounts with Reference. Unit 3: Postings and Account Analysis 1 - 2 hours o Posting Data to General Ledger Accounts: - Preparing to Post Data to G/L  more...

Windows Server 2003 Planning Active Directory Part 3 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Business Travel Safety Domestic Travel ...l Learning Time 2 to 4 hours Objectives Unit 1: Preparing to Travel (0.5 - 1 hour) Identify aspects of your travel location that you should research before departing on your trip. Identify who is responsible for making travel arrangements. Identify information that should be included in an itinerary.  more...

Business Travel Safety International Travel ...l Learning Time 2 to 4 hours Objectives Unit 1: Preparing for International Travel (0.5 - 1 hour) Identify the elements of your trip you should research prior to your departure. Identify information sources for the research elements of your trip. Sequence the steps to make international travel arrangements.  more...

Commerce Server 2000 Design Impl Part 1 Intro ... Learning Time 6 to 8 hours 74116 Objectives Unit 1: Preparing for Commerce Server 2000 3 - 4 hours o Determine the architecture of a Web site by using established guidelines. o Identify performance requirements of a Web site by using established guidelines. o Identify capacity requirements of a Web site by using established guidelines. o Determine the scope of a Web site project  more...

CompTIA Server 2005 Storage Arrays Install Planning ...rk Attached Storage (NAS). Identify the key aspects of preparing an installation plan. Audience: This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24 months on-the-job experience with industry  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ...s, and Linux environments. Identify the key aspects of preparing a server management plan. Identify the key aspects of upgrading processors and hard disk drives. Audience: This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience  more...

CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security ...t. Instruction is given on constructing an argument list, preparing for and extracting the return value, and invoking the Request. Finally, security, firewalls and firewall types are covered, along with the CORBA security service model and architecture. Learn To: o Identify features of generating a server Interface Definition Language (IDL) skeleton. o Identify steps for implementing a  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing ...Displaying and Changing Items o Periodic Processing o Preparing the Month-End Closing o Evaluations Audience The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no  more...

Creativity Innovation Increasing Personal Creativity ...l Learning Time 2 to 4 hours Objectives Unit 1: Preparing To Be Creative (0.5 - 1 hour) Follow steps to mentally prepare to be creative. Practice using exercises to mentally prepare for creativity. Select exercises that can be done to mentally prepare to be creative. Identify elements of  more...

CompTIA Linux 2004 Installation ...es in Linux installations. Identify considerations for preparing the installation media. Identify characteristics of hard disk partitions in Linux. Identify key aspects of partitioning hard disks in Linux. Unit 2: Installing and Configuring Linux (2 hours) Identify different methods to install Linux. Install Fedora for configuring a Linux host. Install SUSE for  more...

Lotus Domino 6 for Relase 4 Administrators Developers Curriculum ... This Curriculum Bundle contains: IBM Lotus Domino 6: Preparing Domino R4 Administrators IBM Lotus Domino Designer 6: Preparing Domino R4 Developers Learn To: See individual course descriptions for scope and objectives. Audience This course is aimed at Domino R4 system administrators and developers who have not yet upgraded to R5, who will be involved in the deployment of Lotus  more...

Lotus Domino 6 Preparing Domino R4 Administrators This course provides learners with an overview of the new features that were introduced in Domino 5 and that are part of the new Domino 6 Release. Learners are taught how to install Lotus Notes/Domino 6 and are given an overview of Domino 6 administration tasks and tools. The new features used for managing users and files and for monitoring servers are introduced. Learners also learn about routing  more...

Lotus Domino Designer 6 Preparing Domino R4 Developers This course introduces the integrated development environment in Domino Designer 6, including working with pages, framesets, design elements, and target frames. You will learn about working with forms in Designer 6, including tables, fields, actions, and views. Learn To: o To match Domino 6 clients with their functions. o To match components of the Notes client interface with their  more...

Lotus Domino R6 Admin New Features Curriculum ...ses: Lotus Domino 6 for Release 5 Administrators Part 1: Preparing Lotus Domino 6 for Release 5 Administrators Part 2: New Features Learn To: See individual course descriptions for specific course objectives and scope. Audience The audience consists of System Administrators that are involved in deploying advanced Domino 6 features and tuning Domino 6 systems. They may have the task  more...

CCNT Basic Telecommunications v6 0 Part 1 ...dience: Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total  more...

CCNT Basic Telecommunications v6 0 Part 2 ...nce: Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total  more...

Financial Management Understanding Financial Statement ...pare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts  more...

Financial Management Cash Analysis Management ...iques for controlling cash. Identify the procedure for preparing a cash budget. Identify categories of cash flow activities in a cash flow statement. Identify positive and negative cash flows by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of  more...

Financial Statements Financial Statements Analysis ... In this simulation, you will practice your skills in preparing income statements and balance sheets by interacting with these two types of financial statements. Your goal is to identify and place the various elements of these statements in the correct location on the documents. Unit 2: Financial Statement Projections (0.5 - 1 hour) • Identify reasons budgets  more...

Effective Presentations Essentials of Persuasion ...sion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of persuasion. Identify the five categories in Maslow's hierarchy of needs. Use three types of persuasive proposition. Use steps to encourage  more...

Effective Presentations The Presentation Process ... how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak (0.5 - 1 hour) Apply four steps to help reduce your fear of speaking. Use four activities to help you remain calm before a presentation. Take actions to remain calm during a presentation. Take steps to make your delivery  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...indows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and MSCE certification. Course Prerequisites: MCSE/MCSA qualified in Windows 2000. Completion of course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...indows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and MSCE certification. Course Prerequisites: MCSE/MCSA qualified in Windows 2000. Completion of course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...indows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and MSCE certification. Course Prerequisites: MCSE/MCSA qualified in Windows 2000. Completion of course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...indows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and MSCE certification. Course Prerequisites: MCSE/MCSA qualified in Windows 2000. Completion of course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Building a Customer Service Team ...mployment Opportunity requirements. Identify steps for preparing for an interview. Identify two actions you should take when opening an interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service Training (0.5 hours) Sequence the steps for determining whether your customer service  more...

Customer Relationship Mgt Implementing CRM ...penditures to ensure a customer-focused effort. Unit 2: Preparing to Implement CRM (0.5 - 1 hour) Identify the roles of a CRM implementation team. Identify the members of a CRM implementation team. Match departments affected by CRM to the changes those departments will experience. Identify how each  more...

Sexual Harassment Resolving Sexual Harassment Claims ...l Learning Time 2 to 4 hours Objectives Unit 1: Preparing for Sexual Harassment Claims (0.5 - 1 hour) Identify the benefits of establishing a system for resolving sexual harassment claims. Identify the conditions that constitute a corporate awareness of sexual harassment and require an investigation. Identify the  more...

Interviewing Skills Preparing for an Interview ...Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using  more...

Recruiting Retention Internet Recruiting ...Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication  more...

Exit Interviewing Skills Conducting an Exit Interview ...of values. Identify steps for preparing a monthly report. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...s-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, core requirement for MCSA and MSCE certification. Pre-requisites: MCSE/MCSA qualified in Windows 2000. Completion of Course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge and  more...

Leadership Development Goal Setting ...and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress.  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...s-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, core requirement for MCSA and MSCE certification. Pre-requisites: MCSE/MCSA qualified in Windows 2000. Completion of Course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge and  more...

Succession Planning Setting Up a Succession Planning Program ...oups. Identify guidelines for preparing an action plan. Identify ways of defining the requirements of key roles. Identify ways of retaining employees that are difficult to replace. Sequence the steps for preparing individual development plans. Recognize  more...

Strategic Decision Making Preparing to Make Decisions ...Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the  more...

Delegation Understanding Delegation ...delegated. Identify the steps for preparing a delegation assignment. Match an employee to a delegation assignment. Identify the steps for conducting a briefing meeting. Simulation Overview: In the simulation at the end of this unit, you will meet with Tyrell Johnson, Advertising Manager at Icon  more...

Delegation The Delegation Process ...te To identify guidelines for preparing a brief To identify guidelines for monitoring delegates To identify how to monitor task areas that carry risk Audience This series is designed for Managers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a  more...

Essentials of Management Negotiating Skills ... Avoid positional negotiating. Unit 2: Preparing for the Negotiation (0.5 hours) Research the issue being negotiated. Set goals and limits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales  more...

Facilitation The Facilitation Process ...rocess you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1 hour) Differentiate among the methods for interviewing team members. Identify characteristics of an effective agenda. Use structural tools to enhance your role as a facilitator. Establish ground rules before a  more...

Total Quality Management Fundamentals In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change  more...

Correcting Performance Problems Disciplining Employees ...l Learning Time 2 to 4 hours Objectives Unit 1: Preparing to Discipline the Employee (0.5 - 1 hour) Identify the guidelines that will help you maintain a proper perspective when disciplining an employee. Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to  more...

Managing Performance The Performance Appraisal Process ...sal discussion. Identify steps for preparing your employees for appraisal discussions. Recognize the guidelines for leading an appraisal discussion. Identify the steps of leading an appraisal discussion. Given a nine-step process, lead an appraisal discussion. During an appraisal  more...

ISO 9001 2000 Overview of Standards ...stions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000 Registration (0.5 - 1 hour) Identify types of project costs incurred during the preparation stage of ISO 9000: 2000 registration. Conduct a compliance audit using ISO 9001: 2000 requirements. Identify ISO documentation requirements.  more...

Negotiating Preparing for a Negotiation ...Preparing for a Negotiation offers the student information about the different types of objectives and variables, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation, negotiation  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

HIPPA Security Awareness Part 1 Intro for End Users ...ch HIPAA security terms with their definitions. Unit 2: Preparing for HIPAA Security (1 - 2 hours) Identify types of threats to electronic Protected Health Information (PHI). Identify types of security attacks that health care organizations face. Identify guidelines for dealing with malicious software.  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders a a needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it  more...

Six Sigma Six Sigma Essentials ...ed in a Six Sigma project before examining strategies for preparing your organization for this new quality initiative. Learn To Identify the aims of a Six Sigma business process improvement strategy. Identify the phases of Six Sigma implementation. Recognize the characteristics of online analytical  more...

Project Teams Building a Project Team ...cted result of the project, and set team goals. Unit 2: Preparing Teams for Project Work (0.5 - 1 hour) Follow guidelines to empower your team. Follow guidelines to motivate your team. Identify the levels of need being met according to Maslow's Hierarchy of Needs. Provide a supportive climate for  more...

Organizational Learning Deploying a Knowledge Mgmt System ...n To Identify questions for preparing for a pilot project. Follow the steps for developing a pilot project. Identify knowledge management leader qualifications. Select elements of a knowledge management system that should be monitored. Follow the steps for  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... 4.0 to Windows 2000. o Sequence the tasks performed for preparing systems for upgrading from Windows NT 4.0 to Windows 2000. o Evaluate system requirements for migrating from Windows NT 4.0 to Windows 2000. o Evaluate the compatibility of an application with Windows 2000 in a specified situation. o Identify the features of Windows 2000 Active Directory that enhance network security. o  more...

Negotiating Series The Negotiating Series includes the following courses: Negotiating: Preparing for a Negotiation Negotiating: The Negotiation Process Negotiating: Advanced Negotiation Tactics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CCNT Broadband Technologies v 6 0 Part 1 ...ork in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours  more...

CCNT Broadband Technologies v6 0 Part 2 ...ork in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours  more...

CCNT Broadband Technologies v6 0 Part 3 ...ork in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. . Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours  more...

CCNT Computer-Telephony Integration Essentials v6 0 ...ork in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: CTI  more...

PhotoShop 7 Advanced ...aphics and ImageReady section introduces vector graphics, preparing images for the Web, and the ImageReady 7.0 software. Learn To a To create a fixed-size selection on an Adobe Photoshop 7.0 image. a To fade a selection by using the Feather command in Adobe Photoshop 7.0. a To create a colored border from an Adobe Photoshop 7.0 selection. a To match Adobe  more...

Advanced Business Comm Business Writing for Results ...iagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. Learn To To identify the steps involved in planning a report. To identify guidelines for writing an effective report. To identify guidelines for the effective use of visuals in business communication. To identify guidelines for effective planning of  more...

Advanced Business Comm Enhancing the Comm Message ...ling of press conferences. To identify guidelines for preparing for a media interview. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for  more...

Frontline Leadership Preparing to Lead ...Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To  more...

Project Leadership Overcoming Obstacles Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...on. To identify guidelines for preparing a development and test environment. To identify aspects of Windows Server 2003 network management. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...on. To identify guidelines for preparing a development and test environment. To identify aspects of Windows Server 2003 network management. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. Candidates  more...

Windows Server 2003 Planning Active Directory Part 1 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Windows Server 2003 Planning Active Directory Part 1 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Windows Server 2003 Planning Active Directory Part 2 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Windows Server 2003 Planning Active Directory Part 2 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Windows Server 2003 Planning Active Directory Part 3 ...lls using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft Windows Server 2003 Planning Network Infrastructure (courses 73316 to 73319), or have the equivalent knowledge and skills. These  more...

Exit Interviewing Skills Series The Exit Interviewing Skills Series includes the following courses: Exit Interviewing Skills: Preparing for an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview Exit Interviewing Skills: The Termination Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Implementing Managing MS Exchange Server 2003 Installing ...e Server 2003. Identify features of utilities used for preparing forests and domains. Identify functions of installation switches used by Microsoft Exchange Installation Wizard. Identify the steps to install Microsoft Exchange Server 2003 in a new organization. Identify key aspects of unattended installation. Remove Microsoft Exchange Server 2003 from an organization. Unit  more...

Implementing Managing MS Exchange Server 2003 Securing ...eristics of computer viruses. Identify guidelines for preparing an antivirus strategy. Identify guidelines for creating virus-clean policies and procedures. Identify key aspects of firewalls and ports. Identify protocols supported by Microsoft Exchange Server 2003. Identify configurations used to connect a MAPI client and an Exchange server separated by a firewall. Identify  more...

Advanced Six Sigma Series The Advanced Six Sigma Series includes the following courses: Advanced Six Sigma: Leading Six Sigma Development Advanced Six Sigma: Your Role as a Green Belt Advanced Six Sigma: Preparing for Black Belt Projects To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Advanced Six Sigma Preparing for Black Belt Projects ...Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how to plan and  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Project Planning In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for  more...