From Serebra Learning Corporation
Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS 


This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to
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The Art of Global Communication 
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Facilitating On-site and Virtual Teams 
...oblems that arise during this phase. The course will also present techniques for strengthening your team and for evaluating team effectiveness. Finally, it will offer strategies for sustaining high performance, including techniques for boosting creativity and motivating through shared leadership roles. By understanding how a maturing team develops and knowing how to apply specific strategies
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Presenting Your Proposition 
...f-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating circumstances with consummate ease. Sales people who are
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Negotiating to Mutual Benefit 
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Conducting Effective Sales Research Meetings 
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings.
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Sales Presenting Solutions 


...Presenting
Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and
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Completing Your Field Sales Approach 
...present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a sales
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Inbound Call Centers People Management 
Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes."
Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to
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Cross-selling in a Customer Service Call 
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (
CSA), you handle dozens of calls a day, effectively helping customers by providing
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Making Telephone Calls Count 
...e merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like
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Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Personal Accountability Working for Your Inner Boss 
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Presentation Resources Available to You 
...essure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use
PowerPoint and other software packages appropriately, with a
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Planning Effective Business Meetings 
...ird of those meetings were unproductive. This course will present you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings, by carefully considering the importance of all the components of the meeting, including people, place, purpose, time, agenda, and atmosphere. Business professionals
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Participating Effectively in Business Meetings 
...present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with
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Writing a Business Case 
...e a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan,
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Succession Planning Overview 
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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Succession Planning and Human Resources 
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Succession Planning Management 
So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession
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Coaching Skills 
...ings of the coachee's situation; only by establishing the present position of the coachee are you able to move forward. Additionally, the coach must control the conversation proactively, for example, knowing what questions to ask rather than providing answers. This course is for anyone in an organization who has a role in improving the performance of their co-workers, keeping in mind the fact
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Administrative Functions 
...nsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business travel arrangements, and organize conferences and meetings. It will also introduce you to the automated office environment. Your career as an administrative support professional will benefit from the knowledge and
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Introduction to Advanced Finance 
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review
Time Value of
Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business
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IT Challenges Present and Future 
With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Control Charts and the Pre-control Process 
...tinue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining whether an improved process
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Six Sigma DMAIC Analyzing the Data 
...s process. In
Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause and the effects of the problem. In Lesson 3 you'll focus on the tools that can help you verify that the causes you have isolated are in actuality the problem. Potential
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Leadership in Six Sigma 
Six
Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a
Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Competitive Factors in Strategic Marketing 
... major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll want to plan out the target deadlines for each task
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Principles of Marketing Writing a Marketing Plan 
Principles of
Marketing:
Writing a
Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and
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Web Writing Concepts 
The
Web Writing Concepts course covers the fundamentals of
Web writing, and design and navigation issues. It describes the writing and reviewing guidelines, and covers different types of Web writing, such as corporate and educational. This course is designed for users who want to write for the Web.
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Graphic Design Primer 
This
WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to
Web design.
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HIPAA Implementing Privacy Rules 
...ce with the
HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations risk significant fines. This course offers a practical guide to implementing and complying with the HIPAA privacy rules. The course helps
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COBOL Basic Applications 
...present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and
Record Layout Forms. The contents of a sequential master file are
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COBOL Calculation Applications 
...present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards.
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COBOL Complex File Processing 
...present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the
Customer Contact file and the
Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second
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COBOL Interactive Applications 
...present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is
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COBOL Report Generation 
...present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for
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Introduction to Wireless LANs 
This module discusses the wireless
LAN market, presenting an overview of the past, present, and future of wireless
LANs and provides an introduction to the standards that govern wireless LANs.
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CCNT Voice Over IP Essentials v6 0 
...present the learner with a comprehensive introduction to
Voice over IP (
VoIP), its technology, benefits,
QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics,
Internet technology, and the benefits and applications of VoIP. It then moves on to cover
Gateways and their various functions, major issues involved in bandwidth consumption, and
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CCNT Basic Telecommunications v6 0 Part 1 
...present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets,
PBX, key and hybrid systems,
ISDN and broadband),
CPE, and services (dedicated and switched). The course then covers analog signals, its
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DOT Security for Shipment of Hazardous Materials 
...lassified by the
DOT according to the type of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course
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Emergency Response 
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply
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Mold Awareness 
Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly
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Spill Prevention and Control 
This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills
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Getting Started with PowerPoint 2002 
...ill be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of
PowerPoint 2002 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the slides, organize the content and slides in the presentation, customize the
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Analyzing Data in Excel 2007 
...ractively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of
PivotTable report data. Using
Goal Seek and
Solver enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value changes in
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CompTIA A+ 2003 OS Technologies Part 2 Configuring and Managing 
This course will present instruction on system interfaces and the underlying command-line functions and utilities to manage the major operating systems. Learners will be introduced to the concepts and procedures for managing disks file systems and files along with procedures for adding and configuring device drivers.
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CCNT VoIP Essentials 
...present the learner with a comprehensive introduction to
Voice over IP (
VoIP), its technology, benefits,
QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics,
Internet technology, and the benefits and applications of VoIP. It then moves on to cover
Gateways and their various functions, major issues involved in bandwidth consumption, and
more...
Microsoft Windows 98 for End-Users Intermediate 
Microsoft
Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Intermediate course build on your knowledge
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Microsoft NT 4 Workstation for End-Users Intermediate 
Microsoft
Windows NT is an operating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Intermediate course build on your
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SQL Server 7.0 Developing SQL Client/Server Part I 
...present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with
SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server structure and to use
OLE more...
SQL Server 7.0 Developing SQL Client/Server Part II 
...present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with
SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server structure and to use
OLE more...
Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS 


This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to
more...
Building XML-Based Web Applications Part 1: XML Introduction and Technologies 
...presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to
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Oracle8 Backup and Recovery - Troubleshooting and Recovery 
This course is the second course in a two-part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures diagnosing errors and detecting corruption. Additionally users will be introduced to the different types of
Oracle recovery methods and how to recover from the loss
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Business Finance: Time Value of Money 
Business
Finance:
Time Value of
Money offers the student an overview of the information required to calculate the future and present values of individual cash flows ordinary annuities annuities due perpetuities and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates establish an amortization table and calculate payments on amortized
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Business Accounting: Accounting for Liabilities 
Business
Accounting: Accounting for
Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities how to manage those liabilities and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements as well as how to calculate the present
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From 123-CBT Computer Based Training
Oracle8i Backup and Recovery Troubleshooting Recovery 

...overy
Catalog and
Control File. Finally, this course will present the features and usage guidelines of a standby database and how to manage one. L earn To:
Identify the ways of handling different types of errors. Identify and diagnose errors and detect corruption by using different tools. Identify and understand the recovery process for a database running in noarchive mode and
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Oracle8 Backup and Recovery - Troubleshooting and Recovery 

...overy
Catalog and
Control File. Finally, this course will present the features and usage guidelines of a standby database and how to manage one.
L earn To:
Identify the ways of handling different types of errors.
Diagnose errors and detect corruption by using different tools.
Understand the recovery process for a database running in noarchive mode and recover a failed database.
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Brand Management Developing a Brand Strategy 

... Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the
Qualera brand. In this simulation,
Jennifer and
Matt will brief you on their findings, and you must answer their questions about defending brand equity,
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E-Learning Essentials Part 3 Deploying Measuring Your Solution 

...on deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an
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Sales Skills Overcoming Obstacles 

...l also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To Complete a key-issues matrix when speaking to clients. Ask specific questions to help them understand clients' decision-making practices.
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Strategic Sales Developing Executive Proposals 

...f the competition and understand the keys to successfully presenting a proposal. Learn To:
Identify ways to differentiate your proposal from those of the competition. Identify ways to prepare an effective written proposal. Identify keys to present a winning proposal. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an
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XML Building XML-Based Web Applications Part 1 

...iew This is the first course in a five part series that presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course
more...
XML Building XML-Based Web Applications Part 1 

...iew This is the first course in a five part series that presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course
more...
Career Development Excelling in Your Career 

...productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2:
Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image.
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CCNT Basic Telecommunications v6 0 Part 1 

...present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets,
PBX, key and hybrid systems,
ISDN and broadband),
CPE, and services (dedicated and switched). The course then covers analog signals, its
more...
Business Finance Time Value of Money 

...w of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To Calculate
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Business Accounting Accounting for Liabilities 

... on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To Identify types of current liabilities. Recognize ways long-term liabilities are reported on financial statements. Identify the
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360-Degree Feedback Implementing a 360-Degree Program 

...degree feedback results, develop an improvement plan, and present
360-degree feedback results. Learn To Sequence the steps for creating a 360-degree feedback questionnaire. Identify the methods for collecting 360-degree feedback. Demonstrate an understanding of how to select raters for 360-degree feedback.
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Strategic Decision Making Preparing to Make Decisions 

... Identify the problems decision frames can present. Identify the actions you can take to understand your decision frames. Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Identify the actions for changing your decision frame. Assess
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Correcting Performance Problems Identifying Performance Problems 

... Select the circumstances in which you should ask an HR representative to be present when meeting with an employee with an attendance problem. Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance problem. Identify the reasons for an attendance problem.
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Correcting Performance Problems Disciplining Employees 

...ry action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to determine whether there is sufficient cause to
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Organizational Crisis Mgmt Managing a Crisis 

...ring and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive
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Team Conflict Resolving Team Conflict 

...ou will want to identify and address any conflict that is present within the team. Unit 2:
Clarifying Team Conflict (0.5 - 1 hour) Identify different types of team conflict. Identify the effects of destructive and constructive conflict. Establish behavioral differences between destructive and constructive conflict.
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