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Strategic Planning and Management


This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management.
In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making.
This course
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Advanced Technical Writing


Plan, write, and design one of the most common business/technical documents--a proposal.
Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document
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How to Ask The Right Questions To Maximize Influence And Minimize Objections



...ct or service is the best fit for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without questions you may be talking to a general audience and minimize
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Winning Over Difficult Customers



...few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers asking questions, call for more information and acting in ways that satisfy their own needs. Seek out the reasons for our interpersonal difficulties and what makes people different. Have a framework for identifying the
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Turn Your Life Experience Into College Credit
... are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have been out of the paid workforce and are seeking new opportunities Have
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Search Engine Training Workshop (With Trial Software)


The key to generating free, targeted traffic to your web site comes with achieving a top ranking.
To be competitive on the Internet your site must rank in the top 30 of the top ranking search engines and directories. Search engines are the fastest way for prospective customers to find your site. So do not underestimate what good positioning in the search engines can do for you.
It has been
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Search Engine Marketing Strategies for Small Business Operations - Instructor Led


Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value!
Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search
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Instructor Led-Search Engine Training Workshop


The key to generating free, targeted traffic to your web site comes with achieving a top ranking
To be competitive on the Internet, your site must rank in the top 30 for search engines and directories. Top ranking is the only way prospects can find your site, so do not underestimate what good positioning in the search engines can do for you.
It has been estimated that up to 80 percent of all web
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HTML Lessons in Web Page Design - 10 Week Facilitator Led


...bout. This is the course to take if you have little or no previous experience in HTML. Dewey from Florida writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am learning a little at a time, but learning for sure. I like
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How To Master Sales Skills



...processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental
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Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced)


Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO!
In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming
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Internet Basics



Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and
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From 123-CBT Computer Based Training
Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Call Center Telephone Sales
Diagnosing and Planning
...o diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge
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Decision Making Implementation and Evaluation
... need to build on past achievements as well as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan is underway, you'll also know how to manage that decision so that your effective results don't wither on the vine. Lastly, you'll find out how to evaluate the soundness of your
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Introducing NET 3 5 and Visual Studio 2008
The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a
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Configuring Windows Vista Applications
...upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new applications and upgrades
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Installing SQL Server 2005
To install SQL Server 2005 and upgrade to SQL Server 2005 from previous versions
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Installing and Transitioning to Exchange Server 2007
Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server roles. Also discussed are the requirements and process for transitioning from previous versions of Exchange Server to Exchange Server 2007.
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Managing Exchange Server 2007
One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a command line tool that allows administrators to easily manage the Exchange organization. This course discusses the new management tools,
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Six Sigma--Lean Tools for Control
Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order,
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Statistical Process Control and Control Plans in Six Sigma
... and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course
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HTML 4 Programming Curriculum

The HTML 4 Programming Curriculum includes the following courses: HTML 4: Part 1(HTML Fundamentals) HTML 4: Part 2(Advanced Topics) To review individual course descriptions, please return to the previous page and select the desired title(s).
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HTML 4 Programming Curriculum

The HTML 4 Programming Curriculum includes the following courses: HTML 4: Part 1(HTML Fundamentals) HTML 4: Part 2(Advanced Topics) To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW Security Professional Curriculum

The CIW Security Professional Curriculum includes the following courses:
CIW Security Professional: Network Security Introduction
CIW Security Professional: Network Security & Firewalls
CIW Security Professional: Operating System Security
CIW Security Professional: Security Auditing & Attack Techniques
CIW Security Professional: Intrusion Detection & Threat Analysis
To review individual
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Directory Technolgies Curriculum

The Directory Technologies Curriculum includes the following courses: Directory Technologies: Part 1(Directory Server Model) Directory Technologies: Part 2(NDS eDirectory) Directory Technologies: Part 3(Active Directory & Integrating Technologies) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle9i Database Performance Tuning Curriculum

The Oracle9i Database: Performance Tuning Curriculum includes the following courses: Oracle9i Performance Tuning: Architecture and Strategy Oracle9i Performance Tuning: Managing Memory and Disk I/O Oracle9i Performance Tuning: Optimizing Sorts and Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle9i Database Fundamentals II Curriculum

The Oracle9i Database: Fundamentals II Curriculum includes the following courses: Oracle9i Database Admin.: Perform Database Backups Oracle9i Database Admin.: Recover Databases Oracle9i Database Admin.: Set Up Oracle Net Services To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle9i Database Fundamentals I Curriculum

The Oracle9i Database: Fundamentals I Curriculum includes the following courses: Oracle9i Database Admin.: Manage an Instance Oracle9i Database Admin.: Create a Database Oracle9i Database Admin.: Manage Storage Structures Oracle9i Database Admin.: Manage Data Storage Oracle9i Database Admin.: Manage Security To review individual course descriptions, please return to the previous page and
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Oracle9i SQL Curriculum

The Introduction to Oracle9i: SQL Curriculum includes the following courses: Oracle9i SQL: Basic SELECT Statements Oracle9i SQL: Data Retrieval Techniques Oracle9i SQL: DML and DDL To review individual course descriptions, please return to the previous page and select the desired title(s).
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BizTalk Server 2000 Part 4 Components Solutions Troubleshooting

...ctical application of much of the material covered in the previous courses. The learner has an opportunity to use BizTalk's features and tools, manage the four server databases and manage the queues that BizTalk Server 2000 uses. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting contexts of business requirements and
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C Programming for the Microsoft NET Platform Curriculum

The C# Programming for the Microsoft .NET Platform Curriculum includes the following courses: C# Programming for the Microsoft .NET Platform: Part 1 C# Programming for the Microsoft .NET Platform: Part 2 C# Programming for the Microsoft .NET Platform: Part 3 C# Programming for the Microsoft .NET Platform: Part 4 C# Programming for the Microsoft .NET Platform: Part 5 To review individual
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C Programming for the Microsoft NET Platform Curriculum

The C# Programming for the Microsoft .NET Platform Curriculum includes the following courses: C# Programming for the Microsoft .NET Platform: Part 1 C# Programming for the Microsoft .NET Platform: Part 2 C# Programming for the Microsoft .NET Platform: Part 3 C# Programming for the Microsoft .NET Platform: Part 4 C# Programming for the Microsoft .NET Platform: Part 5 To review individual
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ASP NET Curriculm

The Introduction to ASP .NET Curriculum includes the following courses: Introduction to ASP .NET: Part 1(Intro. & Web Controls) Introduction to ASP .NET: Part 2(ADO.NET, Partitioning & Tracing) Introduction to ASP .NET: Part 3(Web Services & Web Apps.) To review individual course descriptions, please return to the previous page and select the desired title(s).
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ASP NET Curriculm

The Introduction to ASP .NET Curriculum includes the following courses: Introduction to ASP .NET: Part 1(Intro. & Web Controls) Introduction to ASP .NET: Part 2(ADO.NET, Partitioning & Tracing) Introduction to ASP .NET: Part 3(Web Services & Web Apps.) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Enterprise Connectivity with J2EE V1 4 Web Services Patterns

...he Windows 2000/XP interface, basic PC skills is assumed. Previous Java 2 experience or completion of the Java2 Programming course series is required.
Deployment:
e-Learning/Self-Study
Language Options:
US English
Total Learning Time:
4 hours
Objectives:
Unit 1: Web Services (2 hours)
Identify benefits of service-oriented architecture (SOA).
Identify
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Enterprise Connectivity with J2EE V1 4 Web Services Patterns

...he Windows 2000/XP interface, basic PC skills is assumed. Previous Java 2 experience or completion of the Java2 Programming course series is required.
Deployment:
e-Learning/Self-Study
Language Options:
US English
Total Learning Time:
4 hours
Objectives:
Unit 1: Web Services (2 hours)
Identify benefits of service-oriented architecture (SOA).
Identify
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Enterprise Connectivity with J2EE V1 4 Curriculum

The Enterprise Connectivity with J2EE V1.4 Curriculum includes the following courses:
Enterprise Connectivity with J2EE V1.4: Overview
Enterprise Connectivity with J2EE V1.4: Java Server Pages
Enterprise Connectivity with J2EE V1.4: Services
Enterprise Connectivity with J2EE V1.4: JAXP and JDBC
Enterprise Connectivity with J2EE V1.4: RMI, JMS, and JCA
Enterprise Connectivity with J2EE
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Enterprise Connectivity with J2EE V1 4 Curriculum

The Enterprise Connectivity with J2EE V1.4 Curriculum includes the following courses:
Enterprise Connectivity with J2EE V1.4: Overview
Enterprise Connectivity with J2EE V1.4: Java Server Pages
Enterprise Connectivity with J2EE V1.4: Services
Enterprise Connectivity with J2EE V1.4: JAXP and JDBC
Enterprise Connectivity with J2EE V1.4: RMI, JMS, and JCA
Enterprise Connectivity with J2EE
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CIW Web Languages Perl Fundamentals Curriculum

The CIW Web Languages: Perl Fundamentals Curriculum includes the following courses: CIW Perl Fundamentals: Part 1(Basic Syntax) CIW Perl Fundamentals: Part 2(Manipulating Scripts) CIW Perl Fundamentals: Part 3(Best Practices) To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW E-Commerce Designer Curriculum

The CIW E-Commerce Designer Curriculum includes the following courses: CIW E-Commerce Designer: Part 1(Foundations) CIW E-Commerce Designer: Part 2(Product Marketing) CIW E-Commerce Designer: Part 3(Site Usability) CIW E-Commerce Designer: Part 4(Site Implementation) CIW E-Commerce Designer: Part 5(Transaction Mgt.) To review individual course descriptions, please return to the previous
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IBM DB2 Universal Database V7 1 Transition

The IBM DB2 Universal Database V7.1 Transition Curriculum includes the following courses: IBM DB2 Universal Database V7.1 Transition: Part 1(Core Competencies) IBM DB2 Universal Database V7.1 Transition: Part 2(Business Intelligence) To review individual course descriptions, please return to the previous page and select the desired title(s).
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IBM DB2 Universal Database V7 1 Transition

The IBM DB2 Universal Database V7.1 Transition Curriculum includes the following courses: IBM DB2 Universal Database V7.1 Transition: Part 1(Core Competencies) IBM DB2 Universal Database V7.1 Transition: Part 2(Business Intelligence) To review individual course descriptions, please return to the previous page and select the desired title(s).
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SQL Server 2000 Querying with Transact SQL Curriculum

The MS SQL Server 2000 Querying with Transact SQL Curriculum includes the following courses: MS SQL Server 2000: Querying with Transact SQL Part 1(Manipulating Data) MS SQL Server 2000: Querying with Transact SQL Part 2(Working with Queries) To review individual course descriptions, please return to the previous page and select the desired title(s).
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SQL Server 2000 Designing Implementing Databases Curriculum

The MS SQL Server 2000 Designing & Implementing Database Curriculum includes the following courses: MS SQL Server 2000: Design & Implement Databases Part 1(Intro. to SQL Server) MS SQL Server 2000: Design & Implement Databases Part 2 (Managing Data) MS SQL Server 2000: Design & Implement Databases Part 3(Managing Objects) MS SQL Server 2000: Design & Implement Databases Part 4(Managing
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SQL Server 2000 Database Administration Curriculum

The MS SQL Server 2000 Database Administration Curriculum includes the following courses: MS SQL Server 2000: Database Admin. Part 1(Install. SQL Server 2000) MS SQL Server 2000: Database Admin. Part 2(Managing Databases) MS SQL Server 2000: Database Admin. Part 3(Security & Data Recovery) MS SQL Server 2000: Database Admin. Part 4(Managing Data) MS SQL Server 2000: Database Admin. Part
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Oracle Developer R6 Build Forms II Curriculum

The Oracle Developer R6: Build Forms II Curriculum includes the following courses: Oracle Developer: Writing and Debugging Code(ID#472) Oracle Developer: Project Builder and Menu Modules(ID#473) Oracle Developer: Including Reuseable Oracle Components(ID#475) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Developer R6 Build Forms I Curriculum

The Oracle Developer R6: Build Forms I Curriculum includes the following courses: Oracle Developer: Forms Fundamentals(ID#470) Oracle Developer: Enhancing the User Interface(ID#471) Oracle Developer: Controlling the User Interface Programmatically(ID#474) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Exchange 2000 Server Messaging Infrastructure Curriculum

Exchange 2000 Server Curriculum includes the following courses: Microsoft Exchange 2000 Infrastructure Design--Part 1 Microsoft Exchange 2000 Infrastructure Design--Part 2 Microsoft Exchange 2000 Infrastructure Design--Part 3 Microsoft Exchange 2000 Infrastructure Design--Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Exchange 2000 Server--Part 1 Installing

...nge 2000 Server. Run ForestPrep in a forest that has no previous versions of Exchange. Identify the capabilities in Exchange 2000 Server that affect deployment roles. Identify Exchange 2000 Server administration roles. Identify the features of Exchange 2000 Server clients. C ontent Emphasis Skills-Based A udience They have a minimum of one year's experience administering
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Exchange 2000 Server Installation Configuration Curriculum

The Installing, Configuring & Administering Microsoft Exchange 2000 Server Curriculum includes the following courses: Microsoft Exchange 2000 Server--Part 1(Installing) Microsoft Exchange 2000 Server--Part 2(Configuring) Microsoft Exchange 2000 Server--Part 3(Administering) Microsoft Exchange 2000 Server--Part 4(Connectivity) Microsoft Exchange 2000 Server--Part 5(Growth) To review
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Designing Cisco Network Service Architectures Curriculum

The Designing Cisco Network Service Architectures Curriculum includes the following courses:
Designing Cisco Network Service Architectures: Part 1
Designing Cisco Network Service Architectures: Part 2
Designing Cisco Network Service Architectures: Part 3
Designing Cisco Network Service Architectures: Part 4
Designing Cisco Network Service Architectures: Part 5
To review individual
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Cisco Internetwork Troubleshooting Curriculum

The Cisco Internetwork Troubleshooting Curriculum includes the following courses:
Cisco Internetwork Troubleshooting: Part 1
Cisco Internetwork Troubleshooting: Part 2
To review individual course descriptions, please return to the previous page and select the desired title(s).
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ZENworks for Desktops 2 0 Curriculum

The Novell ZENworks for Desktops 2.0 Curriculum includes the following courses: Novell ZENworks for Desktops 2.0 Part 1--Application Mgmt. Novell ZENworks 2.0 Desktop Management Part 2 To review individual course descriptions, please return to the previous page and select the desired title(s).
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GroupWise 5 5 Administration Curriculum

The Novell GroupWise 5.5 Administration Curriculum includes the following courses: Novell GroupWise 5.5 Admin. Part 1--System Fundamentals Novell GroupWise 5.5 Admin. Part 2--Clients & Post Offices Novell GroupWise 5.5 Admin. Part 3--System Maintenance To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Directory Services Infrastructure Curriculum

The Windows 2000: Directory Services Infrastructure Curriculum includes the following courses: Windows 2000: Dir. Services Infrastructure--Part 1(Active Dir. Installation) Windows 2000: Dir. Services Infrastructure--Part 2(Logical Structure) Windows 2000: Dir. Services Infrastructure--Part 3(Physical Structure) Windows 2000: Dir. Services Infrastructure--Part 4(Advanced Admin.) Windows
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Windows 2000 Directory Services Infrastructure Curriculum

The Windows 2000: Directory Services Infrastructure Curriculum includes the following courses: Windows 2000: Dir. Services Infrastructure--Part 1(Active Dir. Installation) Windows 2000: Dir. Services Infrastructure--Part 2(Logical Structure) Windows 2000: Dir. Services Infrastructure--Part 3(Physical Structure) Windows 2000: Dir. Services Infrastructure--Part 4(Advanced Admin.) Windows
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Windows 2000 Network Infrastructure Administration Curriculum

The Windows 2000: Network Infrastructure Administration Curriculum includes the following courses: Windows 2000: Network Infrastructure Admin.--Part 1(DHCP,DNS,&WINS) Windows 2000: Network Infrastructure Admin.--Part 2(Remote Access) Windows 2000: Network Infrastructure Admin.--Part 3(IP Routing) Windows 2000: Network Infrastructure Admin.--Part 4(Security) Windows 2000: Network
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Windows 2000 Network Infrastructure Administration Curriculum

The Windows 2000: Network Infrastructure Administration Curriculum includes the following courses: Windows 2000: Network Infrastructure Admin.--Part 1(DHCP,DNS,&WINS) Windows 2000: Network Infrastructure Admin.--Part 2(Remote Access) Windows 2000: Network Infrastructure Admin.--Part 3(IP Routing) Windows 2000: Network Infrastructure Admin.--Part 4(Security) Windows 2000: Network
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Windows 2000 Installation Configuration Administration Curriculum

The Windows 2000: Installation, Configuration, & Administration Curriculum includes the following courses: Windows 2000: Installation, Config., & Admin.--Part 1(Installation) Windows 2000: Installation, Config., & Admin.--Part 2(File Sys.&Hardware Config.) Windows 2000: Installation, Config., & Admin.--Part 3(Resource Optimization) Windows 2000: Installation, Config., & Admin.--Part
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Windows 2000 Installation Configuration Administration Curriculum

The Windows 2000: Installation, Configuration, & Administration Curriculum includes the following courses: Windows 2000: Installation, Config., & Admin.--Part 1(Installation) Windows 2000: Installation, Config., & Admin.--Part 2(File Sys.&Hardware Config.) Windows 2000: Installation, Config., & Admin.--Part 3(Resource Optimization) Windows 2000: Installation, Config., & Admin.--Part
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Windows 2000 Migrating from Windows NT 4 0 Curriculum

The Windows 2000: Migrating from Windows NT 4.0 Curriculum includes the following courses: Windows 2000: Upgrading from Windows NT 4.0--Part 1 Windows 2000: Upgrading from Windows NT 4.0--Part 2 Windows 2000: Upgrading from Windows NT 4.0--Part 3 Windows 2000: Upgrading from Windows NT 4.0--Part 4 To review individual course descriptions, please return to the previous page and select the
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Windows 2000 Migrating from Windows NT 4 0 Curriculum

The Windows 2000: Migrating from Windows NT 4.0 Curriculum includes the following courses: Windows 2000: Upgrading from Windows NT 4.0--Part 1 Windows 2000: Upgrading from Windows NT 4.0--Part 2 Windows 2000: Upgrading from Windows NT 4.0--Part 3 Windows 2000: Upgrading from Windows NT 4.0--Part 4 To review individual course descriptions, please return to the previous page and select the
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Windows 2000 Designing a Network Infrastructure Curriculum

The Windows 2000: Designing a Network Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Network Infrastructure--Part 1 (TCP/IP and Addressing) Windows 2000: Designing a Network Infrastructure--Part 2 (Remote Access) Windows 2000: Designing a Network Infrastructure--Part 3 (WANS) Windows 2000: Designing a Network Infrastructure--Part 4 (Implementation) To
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Windows 2000 Designing a Network Infrastructure Curriculum

The Windows 2000: Designing a Network Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Network Infrastructure--Part 1 (TCP/IP and Addressing) Windows 2000: Designing a Network Infrastructure--Part 2 (Remote Access) Windows 2000: Designing a Network Infrastructure--Part 3 (WANS) Windows 2000: Designing a Network Infrastructure--Part 4 (Implementation) To
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Windows 2000 Designing a Directory Services Infrastructure Curriculum

The Windows 2000: Designing a Directory Services Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Directory Server Part 1 (Naming & Delegation Strategy) Windows 2000: Designing a Directory Server Part 2 (Domain Structure & Site Topology) Windows 2000: Designing a Directory Server Part 3 (Active Dir. Structure & Group Policy) To review individual course
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Windows 2000 Designing a Directory Services Infrastructure Curriculum

The Windows 2000: Designing a Directory Services Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Directory Server Part 1 (Naming & Delegation Strategy) Windows 2000: Designing a Directory Server Part 2 (Domain Structure & Site Topology) Windows 2000: Designing a Directory Server Part 3 (Active Dir. Structure & Group Policy) To review individual course
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Building Cisco Multilayer Switched Networks Curriculum

The Building Cisco Multilayer Switched Networks Curriculum includes the following courses:
Building Cisco Multilayer Switched Networks: Part 1
Building Cisco Multilayer Switched Networks: Part 2
Building Cisco Multilayer Switched Networks: Part 3
Building Cisco Multilayer Switched Networks: Part 4
To review individual course descriptions, please return to the previous page and select the
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Interconnecting Cisco Networking Devices Curriculum

The Interconnecting Cisco Networking Devices Curriculum includes the following courses:
Interconnecting Cisco Networking Devices: Part 1
Interconnecting Cisco Networking Devices: Part 2
Interconnecting Cisco Networking Devices: Part 3
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Designing for Cisco Internetwork Solutions Curriculum

The Designing for Cisco Internetwork Solutions Curriculum includes the following courses:
Designing for Cisco Internetwork Solutions: Part 1
Designing for Cisco Internetwork Solutions: Part 2
Designing for Cisco Internetwork Solutions: Part 3
Designing for Cisco Internetwork Solutions: Part 4
Designing for Cisco Internetwork Solutions: Part 5
To review individual course descriptions,
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Oracle Designer 6i Curriculum

The Complete Oracle Designer 6i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements Oracle SQL: Data Retrieval Techniques Oracle SQL: DML & DDL Oracle SQL: PL/SQL: Basics Oracle Designer 6i First Class: Analysis Oracle Designer 6i First Class: Design & Generation To review individual course descriptions, please return to the previous page and select the
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Oracle8i Network Administration Curriculum

The Oracle 8i Network Administration Curriculum includes the following courses: Oracle 8i Network Administration: Net8 Architecture & Strategy Oracle 8i Network Administration: Net8 Additional Config. & Troubleshooting To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8i Backup and Recovery Curriculum

The Oracle 8i Backup and Recovery Curriculum includes the following courses: Oracle 8i Backup and Recovery: Strategies & Backups Oracle 8i Backup and Recovery: Troubleshooting & Recovery To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8i Performance Tuning Curriculum

The Oracle 8i Performance Tuning Curriculum includes the following courses: Oracle 8i Performance Tuning: Architecture & Strategy Oracle 8i Performance Tuning: Managing Memory & Disk I/O Oracle 8i Performance Tuning: Optimizing Sorts & Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8i Database Administration Curriculum

The Oracle 8i Database Administration Curriculum includes the following courses: Oracle 8i Database Admin.: Manage an Instance Oracle 8i Database Admin.: Create Databases Oracle 8i Database Admin.: Manage Storage Structures Oracle 8i Database Admin.: Manage Data Storage Oracle 8i Database Admin.: Manage Security To review individual course descriptions, please return to the previous page
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Macromedia Dreamweaver MX 2004 Internet Development Curriculum

The Macromedia Dreamweaver MX 2004 Internet Development Curriculum includes the following courses:
Macromedia Dreamweaver MX 2004: Learning Dreamweaver Basics
Macromedia Dreamweaver MX 2004: Learning Styles & Navigation
Macromedia Dreamweaver MX 2004: Learning Design & Uploading
To review individual course descriptions, please return to the previous page and select the desired title(s).
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CompTIA Server 2005 Curriculum

The CompTIA Server+ 2005 Curriculum includes the following courses:
CompTIA Server+ 2005: Server Fundamentals
CompTIA Server+ 2005: Storage Arrays & Installation Planning
CompTIA Server+ 2005: Hardware & Operating System Installation
CompTIA Server+ 2005: Upgrading Processors & Storage Devices
CompTIA Server+ 2005: Monitoring Server Performance
CompTIA Server+ 2005: Server Maintenance &
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Macromedia Captivate 1 0 Building Simulations Development Curriculum

The Macromedia Captivate 1.0: Building Simulations & Development Curriculum includes the following courses:
Macromedia Captivate 1.0: Getting Started
Macromedia Captivate 1.0: Developing Movies
Macromedia Captivate 1.0: Movies, Quizzes & MenuBuilder
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Wndows NT Server 4 0 Enterprise Curriculum

Course Overview This course series will help individuals prepare for certification exam 70-068. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -
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Lotus Domino R5 Development Curriculum

The Lotus Notes Domino R5 Development Curriculum includes the following courses: Lotus Domino R5 Development Part 1: Basic Concepts Lotus Domino R5 Development Part 2: Application Devel. Fundamentals Lotus Domino R5 Development Part 3: Creating User Interfaces Lotus Domino R5 Development Part 4: Making Your Application Run Lotus Domino R5 Development Part 5: Adv. Application Development
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Windows 2000 Planning Implementing Active Directories Curriculum

The MS Windows 2000 Planning &Implementing Active Directories Curriculum includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories
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E-Commerce Curriculum

The Complete e-Commerce Curriculum includes the following courses:
Introduction to e-Commerce
Evaluating e-Commerce Options
e-Commerce Security
e-Commerce Implementation Issues
Building an e-Commerce Business Case
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Lotus Notes R5 End User Curriculum

The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).
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Lotus Notes R5 End User Curriculum

The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).
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FrontPage 2000 Curriculum

The Microsoft FrontPage 2000 Curriculum includes the following courses: Microsoft FrontPage 2000 Proficient User Microsoft FrontPage 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Outlook 2000 Curriculum

The Microsoft Outlook 2000 Curriculum includes the following courses: Microsoft Outlook 2000 Fundamentals Microsoft Outlook 2000 Proficient User Microsoft Outlook 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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FrontPage 2000 Curriculum

The Microsoft FrontPage 2000 Curriculum includes the following courses: Microsoft FrontPage 2000 Proficient User Microsoft FrontPage 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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PowerPoint 2000 Curriculum

The Microsoft PowerPoint 2000 Curriculum includes the following courses: Microsoft PowerPoint 2000 Proficient User Microsoft PowerPoint 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Excel 2000 Curriculum

The Microsoft Excel 2000 Curriculum includes the following courses: Microsoft Excel 2000 Fundamentals Microsoft Excel 2000 Proficient User Microsoft Excel 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Word 2000 Curriculum

The Microsoft Word 2000 Curriculum includes the following courses: Microsoft Word 2000 Fundamentals Microsoft Word 2000 Proficient User Microsoft Word 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Access 2000 Curriculum

The Microsoft Access 2000 Curriculum includes the following courses: Microsoft Access 2000 Fundamentals Microsoft Access 2000 Proficient User Microsoft Access 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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NetWare 5 Administration Curriculum

The Novell NetWare 5 Administration Curriculum consists of the following courses:
Novell NetWare 5 Administration - Part 1
Novell NetWare 5 Administration - Part 2
Novell NetWare 5 Administration - Part 3
Novell NetWare 5 Administration - Part 4
Novell NetWare 5 Administration - Part 5
To review individual course descriptions, please return to the previous page and select the desired
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NetWare 5 Administration Curriculum

The Novell NetWare 5 Administration Curriculum consists of the following courses:
Novell NetWare 5 Administration - Part 1
Novell NetWare 5 Administration - Part 2
Novell NetWare 5 Administration - Part 3
Novell NetWare 5 Administration - Part 4
Novell NetWare 5 Administration - Part 5
To review individual course descriptions, please return to the previous page and select the desired
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NetWare Integrating Windows NT Curriculum

The Novell NetWare 5 Administration Curriculum consists of the following courses:
Novell Integrating NetWare and Windows NT - Part 1
Novell Integrating NetWare and Windows NT - Part 2
Novell Integrating NetWare and Windows NT - Part 3
To review individual course descriptions, please return to the previous page and select the desired title(s).
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SQL Server 7 0 Database Design Curriculum

The SQL Server 7.0 Database Design Curriculum consists of the following courses: SQL Server 7.0 Implementing a Database - Part 1 SQL Server 7.0 Implementing a Database - Part 2 SQL Server 7.0 Implementing a Database - Part 3 SQL Server 7.0 Implementing a Database - Part 4 SQL Server 7.0 Implementing a Database - Part 5 To review individual course descriptions, please return to the
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Oracle8 Performance Tuning Curriculum

The Oracle8 Performance Tuning Curriculum consists of the following courses:
Oracle8 Performance Tuning: Strategies and Techniques
Oracle8 Performance Tuning: Managing Memory and Disk I/O
Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8 Network Administration Curriculum

The Oracle8 Network Administration Curriculum consists of the following courses:
Oracle8 Network Administration: Net8 Architecture and Configuration
Oracle8 Network Administration: Net8 Configuration and Troubleshooting
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8 Backup and Recovery Curriculum

The Oracle8 Backup and Recovery Curriculum consists of the following courses:
Oracle8 Backup and Recovery - Strategies and Backups
Oracle8 Backup and Recovery - Troubleshooting and Recovery
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8 Database Administration Curriculum

The Oracle8 Certified Database Administration Curriculum consists of the following courses:
Oracle8 Database Administration - Manage and Instance
Oracle8 Database Administration - Create Database
Oracle8 Database Administration - Manage Storage Structures
Oracle8 Database Administration - Manage Data
Oracle8 Database Administration - Manage Security
To review individual course
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Oracle Developer 2000 Build Reports Curriculum

The Developer/2000: Build Reports Curriculum consists of the following courses: Oracle Report Builder: Report Fundamentals Oracle Report Builder: Enhancing Reports Oracle Report Builder: Controlling Reports To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Developer 2000 Build Forms II Curriculum

The Developer/2000: Build Forms II Curriculum consists of the following courses: Oracle Form Builder: Managing Module Types Oracle Form Builder: Handling Multiple Object Relationships Oracle Form Builder: Including Reusable Oracle Components To review individual course descriptions, please return to the previous page and select the desired title(s).
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C Programming Curriculum

The C++ Programming Curriculum includes the following courses: C++ Foundation for Non-C Programmers - Part 1 C++ Foundation for Non-C Programmers - Part 2 C++ Programming - Part 1 C++ Programming - Part 2 C++ Programming - Part 3 C++ Programming - Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).
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C Programming Curriculum

The C Programming Curriculum includes the following courses: C Programming - Part 1 C Programming - Part 2 C Programming - Part 3 C Programming - Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).
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NDS Design and Implementation Curriculum

The Novell NDS Design and Implementation Curriculum consists of the following courses: Novell NDS Design and Implementation - Part 1 Novell NDS Design and Implementation - Part 2 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Exchange Server 5 5 Design Implementation Curriculum

The Supporting Exchange Server 5.5 Curriculum consists of the following courses:
MS Exchange Server 5.5 Design & Implementation - Part 1
MS Exchange Server 5.5 Design & Implementation - Part 2
MS Exchange Server 5.5 Design & Implementation - Part 3
MS Exchange Server 5.5 Design & Implementation - Part 4
MS Exchange Server 5.5 Design & Implementation - Part 5
MS Exchange Server 5.5 Design
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Exchange Server 5 5 Concepts Administration Curriculum

The Administering MS Exchange Server 5.5 Curriculum consists of the following courses:
MS Exchange Server 5.5 Concepts and Administration - Part 1
MS Exchange Server 5.5 Concepts and Administration - Part 2
MS Exchange Server 5.5 Concepts and Administration - Part 3
To review individual course descriptions, please return to the previous page and select the desired title(s).
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SQL Server 7 0 Designing Implementing Data Warehouses Curriculum

The Designing and Implementing Data Warehouses Using Microsoft SQL Server 7.0 Curriculum consists of the following courses: MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 2 MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 3 MS SQL Server 7.0: Designing and Implementing Data
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Visual C 6 0 Desktop Distributed Applications Curriculum

The Desktop Applications with MS Visual C++ 6.0 Curriculum, and MCSD and MCDBA elective, consists of the following courses: Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 1 Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 2 Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 3 Designing and Implementing Desktop Apps. w/ MS Visual
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Visual Basic 6 0 Enterprise Development Curriculum

The Mastering Enterprise Development Using MS Visual Basic 6.0 Curriculum, an MCSD core requirement and MCDBA elective, consists of:
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 1
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 2
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 3
Designing and Implementing
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Visual Basic 6 0 Development Curriculum

The Mastering Enterprise Development Using MS Visual Basic 6.0 Curriculum, an MCSD core requirement, consists of the following courses:
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 1
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 2
Designing and Implementing Distributed Applications with MS VB 6.0 - Part 3
Designing and Implementing
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Professional Selling Over the Phone Closing a Sale

...ers for a new store Kopy Kat is opening in two months. In previous conversations with Roger, you have sent him brochures, answered questions, and most recently, requested today a a s appointment. If you successfully follow the process for closing a sale, Roger will almost certainly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour)
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Microsoft FrontPage 2003 Curriculum

The Microsoft FrontPage 2003 Curriculum includes the following courses:
Microsoft FrontPage 2003 Proficient User
Microsoft FrontPage 2003 Expert User
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Microsoft Project 2003 Curriculum

The Microsoft Project 2003 Curriculum includes the following courses:
Microsoft Project 2003: Fundamentals
Microsoft Project 2003: Proficient User
To review individual course descriptions, please return to the previous page and select the desired title(s).
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NetWare 5 Advanced Administration Curriculum

The Novell NetWare 5 Advanced Administration Curriculum consists of the following courses:
Novell NetWare 5 Advanced Administration - Part 1
Novell NetWare 5 Advanced Administration - Part 2
Novell NetWare 5 Advanced Administration - Part 3
Novell NetWare 5 Advanced Administration - Part 4
Novell NetWare 5 Advanced Administration - Part 5
To review individual course descriptions, please
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Site Server 3 0 Implementation Curriculum

The Implementing Microsoft Site Server 3.0 Curriculum consists of the following courses: Implementing Microsoft Site Server 3.0 - Part 1 Implementing Microsoft Site Server 3.0 - Part 2 Implementing Microsoft Site Server 3.0 - Part 3 To review course descriptions for the individual titles, please return to the previous page.
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Oracle 11i10 System Administration Curriculum

The Oracle 11i10 System Administration Curriculum includes the following courses:
Oracle 11i10 System Admin.: Application, Function & Data Security
Oracle 11i10 System Admin.: User Management & Resource Auditing
Oracle 11i10 System Admin.: Concurrent Management & Profile Options
Oracle 11i10 System Admin.: Printer Management & Form Personalization
Oracle 11i10 System Admin.:
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Oracle 11i10 Project Foundation Fundamentals Curriculum

The Oracle 11i10 Project Foundation Fundamentals Curriculum includes the following courses:
Oracle 11i10 Project Foundation Fundamentals: Part 1
Oracle 11i10 Project Foundation Fundamentals: Part 2
Oracle 11i10 Project Foundation Fundamentals: Part 3
Oracle 11i10 Project Foundation Fundamentals: Part 4
Oracle 11i10 Project Foundation Fundamentals: Part 5
Oracle 11i10 Project Foundation
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Macromedia Flash MX 2004 Curriculum

The Macromedia Flash MX 2004 Curriculum includes the following courses:
Macromedia Flash MX 2004: Getting Started
Macromedia Flash MX 2004: Fundamentals of ActionScript
Macromedia Flash MX 2004: Developing Flash Applications
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Database 10g PL SQL Fundamentals Curriculum

The Oracle Database 10g: PL/SQL Fundamentals Curriculum includes the following courses:
Oracle Database 10g: PL/SQL Fundamentals (Part 1)
Oracle Database 10g: PL/SQL Fundamentals (Part 2)
Oracle Database 10g: PL/SQL Fundamentals (Part 3)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Database 10g SQL Fundamentals I Curriculum

The Oracle Database 10g: SQL Fundamentals I Curriculum includes the following courses:
Oracle Database 10g: SQL Fundamentals I (Part 1)
Oracle Database 10g: SQL Fundamentals I (Part 2)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Planning Implementing Active Directories Curriculum

The MS Windows 2000 Planning &Implementing Active Directories Curriculum includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories
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Building Cisco Remote Access Networks Curriculum

The Building Cisco Remote Access Networks Curriculum includes the following courses: Building Cisco Remote Access Networks: Part 1 Building Cisco Remote Access Networks: Part 2 Building Cisco Remote Access Networks: Part 3 Building Cisco Remote Access Networks: Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Developer 2000 Build Forms I Curriculum

The Developer/2000: Build Forms I Curriculum consists of the following courses:
Oracle Form Builder: Forms Fundamentals
Oracle Form Builder: Enhancing the User Interface
Oracle Form Builder: Writing and Debugging Code
To review individual course descriptions, please return to the previous page and select the desired title(s).
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SQL Server 7 0 System Administration Curriculum

The SQL Server 7.0 System Administration Curriculum consists of the following courses:
SQL Server 7.0 System Administration - Part 1
SQL Server 7.0 System Administration - Part 2
SQL Server 7.0 System Administration - Part 3
SQL Server 7.0 System Administration - Part 4
SQL Server 7.0 System Administration - Part 5
To review individual course descriptions, please return to the previous
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NetWare 5 Advanced Administration Curriculum

The Novell NetWare 5 Advanced Administration Curriculum consists of the following courses:
Novell NetWare 5 Advanced Administration - Part 1
Novell NetWare 5 Advanced Administration - Part 2
Novell NetWare 5 Advanced Administration - Part 3
Novell NetWare 5 Advanced Administration - Part 4
Novell NetWare 5 Advanced Administration - Part 5
To review individual course descriptions, please
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Microsoft Visio 2003 Curriculum

The Microsoft Visio 2003 Curriculum includes the following courses:
Microsoft Visio 2003 Proficient User
Microsoft Visio 2003 Expert User
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Microsoft Visio 2003 Proficient User

...e, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course.
Deployment:
Self-Study
Accreditation
NASBA credits: 2 CPE
CEU credits: 0.30 CEUs
Language Options:
US English
Total Learning Time:
2 to 3 hours
Objectives:
Unit 1: Microsoft Visio 2003
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Lotus Notes 6 New Features of IBM Lotus Notes 6

...n mind that the audience for this curriculum are users of previous releases of Lotus Notes, particularly Release 4 and 5. Familiarity with Lotus Notes Release 4 or 5 is a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options Spanish, French, US English Total Learning Time 6 to
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Crystal Reports v10 Introduction to Report Design Curriculum

The Crystal Reports v10: Introduction to Report Design Curriculum includes the following courses:
Crystal Reports v10: Introduction to Report Design (Part 1)
Crystal Reports v10: Introduction to Report Design (Part 2)
Crystal Reports v10: Introduction to Report Design (Part 3)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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NetWare Service Support Curriculum

The Novell NetWare Service and Support Curriculum consists of the following courses:
Novell NetWare Service and Support Upgrade - Part 1
Novell NetWare Service and Support Upgrade - Part 2
Novell NetWare Service and Support Upgrade - Part 3
Novell NetWare Service and Support Upgrade - Part 4
Novell NetWare Service and Support Upgrade - Part 5
To review individual course descriptions,
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Oracle 11i General Ledger Fundamentals Curriculum

The Oracle 11i: General Ledger Fundamentals Curriculum includes the following courses:
Oracle 11i: General Ledger Fundamentals (Part 1)
Oracle 11i: General Ledger Fundamentals (Part 2)
Oracle 11i: General Ledger Fundamentals (Part 3)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managing Change Series

The Managing Change Series includes the following courses: Managing Change: Implementing the Change Process Managing Change: Overcoming Change Obstacles Managing Change: Managing Yourself Through Change To review individual course descriptions, please return to the previous page and select the desired title(s).
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Employee Performance Series

The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).
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Lotus Domino R5 System Administration Curriculum

The Lotus Domino R5 System Administration Curriculum includes the following courses: Lotus Notes R5 System Admin. Part 1: Planning a Notes/Domino Infrastructure. Lotus Notes R5 Sys. Admin. Part 2: Replication&Mail Routing Basics&Strategies Lotus Notes R5 System Admin. Part 3: Server Setup & Configuration Lotus Notes R5 System Admin. Part 4: User Setup & Configuration Lotus Notes R5 System
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Diversity Series

The Diversity Series includes the following courses: Diversity: Diversity in the Workplace Diversity: Managing Diversity in the Workplace To review individual course descriptions, please return to the previous page and select the desired title(s).
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International Business Essentials Series

The International Business Essentials Series includes the following courses: International Business Essentials: The Global Business Environment International Business Essentials: Succeeding as a Global Manager International Business Essentials: Conducting Business in Europe To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle 11i 2 6 Workflow Fundamentals Curriculum

The Oracle 11i: 2.6 Workflow Fundamentals Curriculum includes the following courses:
Oracle 11i: 2.6 Implement Workflow (Part 1)
Oracle 11i: 2.6 Implement Workflow (Part 2)
Oracle 11i: 2.6 Implement Workflow (Part 3)
Oracle 11i: 2.6 Implement Workflow (Part 4)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle 11i Procure to Pay Curriculum

The Oracle 11i: Procure to Pay Curriculum includes the following courses:
Oracle11i: Procure to Pay (Part 1)
Oracle11i: Procure to Pay (Part 2)
Oracle11i: Procure to Pay (Part 3)
Oracle11i: Procure to Pay (Part 4)
Oracle11i: Procure to Pay (Part 5)
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Building Scalable Cisco Internetworks Curriculum

The Building Scalable Cisco Internetworks Curriculum includes the following courses:
Building Scalable Cisco Internetworks: Part 1
Building Scalable Cisco Internetworks: Part 2
Building Scalable Cisco Internetworks: Part 3
Building Scalable Cisco Internetworks: Part 4
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Designing a Security Curriculum

The Windows 2000: Designing a Security Curriculum includes the following courses: Windows 2000: Network--Designing Security Part 1 (Sec. Planning) Windows 2000: Network--Designing Security Part 2 (Sec. Local Network) Windows 2000: Network--Designing Security Part 3 (Sec. Remote Access) Windows 2000: Network--Designing Security Part 4 (Sec. Internet Access) Windows 2000: Network--Designing
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Windows 2000 Designing a Security Curriculum

The Windows 2000: Designing a Security Curriculum includes the following courses: Windows 2000: Network--Designing Security Part 1 (Sec. Planning) Windows 2000: Network--Designing Security Part 2 (Sec. Local Network) Windows 2000: Network--Designing Security Part 3 (Sec. Remote Access) Windows 2000: Network--Designing Security Part 4 (Sec. Internet Access) Windows 2000: Network--Designing
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Windows 2000 Administration Curriculum

The Windows 2000: Administration Curriculum includes the following courses: Windows 2000: Administration--Part 1 (User Accts.) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) Windows 2000: Administration--Part 3 (Computer Mgmt.) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Administration Curriculum

The Windows 2000: Administration Curriculum includes the following courses: Windows 2000: Administration--Part 1 (User Accts.) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) Windows 2000: Administration--Part 3 (Computer Mgmt.) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Workflow 11i10 Curriculum

The Oracle Workflow 11i10 Curriculum includes the following courses:
Oracle Workflow 11i10: Components & Planning Workflow Processes
Oracle Workflow 11i10: Developing Processes
Oracle Workflow 11i10: Interacting with Processes & Notifications
Oracle Workflow 11i10: Business Event System & Subscriptions
Oracle Workflow 11i10: Communications & Function Activities
Oracle Workflow 11i10:
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Oracle 11i10 Order to Cash Curriculum

The Oracle 11i10 Order to Cash Curriculum includes the following courses:
Oracle 11i10 Order to Cash: Lifecycle & Key Components
Oracle 11i10 Order to Cash: Customer & Credit Management Setup
Oracle 11i10 Order to Cash: Order Entry Overview
Oracle 11i10 Order to Cash: Order Creation & Setup
Oracle 11i10 Order to Cash: Manage Order Updates & Order Inquiry
Oracle 11i10 Order to Cash: Basic
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Project 2000 Curriculum

The Microsoft Project 2000 Curriculum includes the following courses: Microsoft Project 2000: Fundamentals Microsoft Project 2000: Proficient User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Database 10g Administration Workshop II Curriculum

The Oracle Database 10g: Administration Workshop II Curriculum includes the following courses:
Oracle Database 10g: Administration Workshop II(Part 1)
Oracle Database 10g: Administration Workshop II (Part 2)
Oracle Database 10g: Administration Workshop II (Part 3)
Oracle Database 10g: Administration Workshop II (Part 4)
To review individual course descriptions, please return to the
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Oracle 11i e-Business Suite Essentials for Implementers Curriculum

The Oracle 11i e-Business Suite Essentials for Implementers Curriculum includes the following courses:
Oracle 11i e-Business Suite Essentials for Implementers: Part 1
Oracle 11i e-Business Suite Essentials for Implementers: Part 2
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle Database 10g New Features for Administrators Curriculum

The Oracle Database 10g: New Features for Administrators Curriculum includes the following courses:
Oracle Database 10g: New Features for Administrators (Part 1)
Oracle Database 10g: New Features for Administrators (Part 2)
Oracle Database 10g: New Features for Administrators (Part 3)
Oracle Database 10g: New Features for Administrators (Part 4)
Oracle Database 10g: New Features for
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Oracle Database 10g Administration Workshop I Curriculum

The Oracle Database 10g: Administration Workshop I Curriculum includes the following courses:
Oracle Database 10g: Administration Workshop I (Part 1)
Oracle Database 10g: Administration Workshop I (Part 2)
Oracle Database 10g: Administration Workshop I (Part 3)
Oracle Database 10g: Administration Workshop I (Part 4)
To review individual course descriptions, please return to the previous
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Red Hat Linux Part 1 User Fundamentals

...ounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first user fundamentals course will have experience of other O/S, but assume that they are completely Linux
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Red Hat Linux Part 2 Advanced Topics for Users

...ounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first user fundamentals course will have experience of other O/S, but assume that they are completely Linux
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SCO SVR 5 Administration Curriculum

13632D The SCO/SVR 5 Administration Curriculum includes the following courses: SCO/SVR 5--Part 1(Basic Administration) SCO/SVR 5--Part 2(Network Administration) To review individual course descriptions, please return to the previous page and select the desired title(s).
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IBM AIX Administration Curriculum

The IBM/AIX Administration Curriculum includes the following courses: IBM/AIX --Part 1(Basic Administration) IBM/AIX --Part 2(Network Administration) To review individual course descriptions, please return to the previous page and select the desired title(s).
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HP-UX Administration Curriculum

The HP-UX Administration Curriculum includes the following courses: HP-UX --Part 1(Basic Administration) HP-UX --Part 2(Network Administration) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle e-Business 11i System Administration Curriculum

The Oracle e-Business 11i System Administration Curriculum includes the following courses:
Oracle e-Business 11i System Admin.: Fundamentals 1
Oracle e-Business 11i System Admin.: Fundamentals 2
Oracle e-Business 11i System Admin.: Fundamentals 3
Oracle e-Business 11i System Admin.: Fundamentals 4
Oracle e-Business 11i System Admin.: Fundamentals 5
To review individual course
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XML Programming Curriculum

The XML Programming Curriculum includes the following courses: XML Programming --Part 1(Components and Style Sheets) XML Programming --Part 2(DOM, SAX, & XSLT) To review individual course descriptions, please return to the previous page and select the desired title(s).
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XML Programming Curriculum

The XML Programming Curriculum includes the following courses: XML Programming --Part 1(Components and Style Sheets) XML Programming --Part 2(DOM, SAX, & XSLT) To review individual course descriptions, please return to the previous page and select the desired title(s).
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XML Programming--Part 1 Components Style Sheets

...y work as a Application Developer or a Software Engineer. Previous Web development experience using HTML is required. At least elementary knowledge about other programming or scripting languages is recommended. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: XML Document Fundamentals Duration: 2 - 3 Hour(s) Identify the features and functions of XML. Identify the
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XML Programming--Part 1 Components Style Sheets

...y work as a Application Developer or a Software Engineer. Previous Web development experience using HTML is required. At least elementary knowledge about other programming or scripting languages is recommended. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: XML Document Fundamentals Duration: 2 - 3 Hour(s) Identify the features and functions of XML. Identify the
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Effective Presentations Series

The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s).
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Office XP New Features Part 2 Access Outlook FrontPage

...database conversions. Learn To: Convert a database from a previous version to Access 2002 format. Learn To: Identify the enhancements to the message header area in Outlook 2002. Learn To: Identify the capabilities of account selection in Outlook 2002. Learn To: Enable Outlook 2002 to use a Hotmail account to send and receive messages. Learn To: Identify the main functions of the clipboard in
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Access XP Curriculum

The Microsoft Access 2002 Curriculum includes the following courses: Microsoft Access 2002--Fundamentals Microsoft Access 2002--Proficient User Microsoft Access 2002--Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Access XP Fundamentals

...inistrators. Access 2002 Fundamentals doesn't require any previous database knowledge. Its audience could include a range of other job types such as Junior Secretarial, Customer Service etc. Typically learners will work in an office environment (possibly networked) producing documents/spreadsheets and/or databases/Web pages. Learners will need a basic knowledge of either Microsoft Office 97 or
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Strategic Sales Series

The Strategic Sales Series includes the following courses: Strategic Sales: Gaining Access to the Executives Strategic Sales: Building the Executive Relationship Strategic Sales: Developing Executive Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).
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Access XP Expert User

...mpact and Repair tool. Convert a database from a previous version to Access 2002 format. Distribute a database as an MDE file. Audience The intended audience for this course would include Project or Office Managers, Secretarial, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in an office environment (possibly
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Excel XP Curriculum

The Microsoft Excel 2002 Curriculum includes the following courses: Microsoft Excel 2002--Fundamentals Microsoft Excel 2002--Proficient User Microsoft Excel 2002--Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Excel XP Fundamentals

...users and power users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft
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Excel XP Proficient User

...Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft
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Excel XP Expert User

...Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft
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Self Development Motivating Yourself to Perform

In Self-Development: Motivating Yourself to Perform, managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination.
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Outlook XP Curriculum

The Microsoft Outlook 2002 Curriculum includes the following courses: Microsoft Outlook 2002--Fundamentals Microsoft Outlook 2002--Proficient User Microsoft Outlook 2002--Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).
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Introduction to Economics Series

The Introduction to Economics Series includes the following courses: Economics: The Principles of Economics Economics: Basic Concepts in Microeconomics Economics: Products and Markets Economics: Foundations of Macroeconomics To review individual course descriptions, please return to the previous page and select the desired title(s).
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Competitive Intelligence Series

The Competitive Intelligence Series includes the following courses: Competitive Intelligence: Implementing a Competitive Intelligence System Competitive Intelligence: Analysis and Dissemination Competitive Intelligence: Researching Online To review individual course descriptions, please return to the previous page and select the desired title(s).
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Budgeting Series

The Budgeting Series includes the following courses: Budgeting: Creating and Analyzing a Budget Budgeting: Operating and Manufacturing Budgets Budgeting: Capital Budgeting To review individual course descriptions, please return to the previous page and select the desired title(s).
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Brand Management Series

The Brand Management Series includes the following courses: Brand Management: Fundamentals of Brand Management Brand Management: Building Brand Equity Brand Management: Managing Brand Equity Brand Management: Developing a Brand Strategy Brand Management: Integrated Marketing Brand Management: Branding on the Web To review individual course descriptions, please return to the previous
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Consulting Skills Series

The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).
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Principles of Marketing Series

The Principles of Marketing Series includes the following courses: Principles of Marketing: Fundamentals of Marketing Principles of Marketing: Product Strategy Principles of Marketing: Distribution Strategy Principles of Marketing: Promotion Strategy Principles of Marketing: Pricing Strategy Principles of Marketing: Writing a Marketing Plan To review individual course descriptions,
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Professional Selling Over the Phone Series

The Professional Selling Over the Phone Series includes the following courses: Professional Selling Over the Phone: Preparation and Strategies Professional Selling Over the Phone: Prospecting Professional Selling Over the Phone: Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).
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Sales Management Series

The Sales Management Series includes the following courses: Sales Management: Building a Championship Sales Team Sales Management: Leading a Sales Team Sales Management: Motivating Sales Teams to Win To review individual course descriptions, please return to the previous page and select the desired title(s).
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Call Center Management Series

The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).
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Sales Skills Series

The Sales Skills Series includes the following courses: Sales Skills: The Fundamentals Sales Skills: Prospecting and Addressing Needs Sales Skills: Overcoming Obstacles Sales Skills: Gaining Customer Commitment Sales Skills: Developing a Winning Strategy Sales Skills: Effectively Closing a Sale To review individual course descriptions, please return to the previous page and select the
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XML Building XML-Based Web Applications Curriculum

The Building XML-Based Web Applications Curriculum includes the following courses: Building XML-Based Web Applications--Part 1 Building XML-Based Web Applications--Part 2 Building XML-Based Web Applications--Part 3 Building XML-Based Web Applications--Part 4 Building XML-Based Web Applications--Part 5 To review individual course descriptions, please return to the previous page and select
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XML Building XML-Based Web Applications Curriculum

The Building XML-Based Web Applications Curriculum includes the following courses: Building XML-Based Web Applications--Part 1 Building XML-Based Web Applications--Part 2 Building XML-Based Web Applications--Part 3 Building XML-Based Web Applications--Part 4 Building XML-Based Web Applications--Part 5 To review individual course descriptions, please return to the previous page and select
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Six Sigma Series

The Six Sigma Series includes the following courses: Six Sigma: Six Sigma Essentials Six Sigma: Deploying Six Sigma Six Sigma: Managing Six Sigma Projects To review individual course descriptions, please return to the previous page and select the desired title(s).
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Total Quality Management Series

The Total Quality Management Series includes the following courses: Total Quality Management: Fundamentals Total Quality Management: Principles Total Quality Management: Implementation and Tools To review individual course descriptions, please return to the previous page and select the desired title(s).
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Grammar Skills Series

The Grammar Skills Series includes the following courses: Grammar Skills: An Introduction to Basic Grammar Grammar Skills: Writing Effectively Grammar Skills: Punctuation, Mechanics and Spelling To review individual course descriptions, please return to the previous page and select the desired title(s).
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Business Writing Series

The Business Writing Series includes the following courses: Business Writing: The Fundamentals Business Writing: Writing Effective Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).
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Balanced Scorecard Series

The Balanced Scorecard Series includes the following courses: Balanced Scorecard: Corporate Strategy Balanced Scorecard: Implementing Balanced Scorecard: Measuring Business Objectives To review individual course descriptions, please return to the previous page and select the desired title(s).
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Advanced Project Leadership Series

The Advanced Project Leadership Series includes the following courses: Advanced Project Leadership: Organization, Strategy & Business Needs Advanced Project Leadership: Navigating Corporate Structures Advanced Project Leadership: Bringing Home the Value Advanced Project Leadership: Selling Project Mgmt. To the Organization To review individual course descriptions, please return to the
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Organizational Behavior Series

The Organizational Behavior Series includes the following courses: Organizational Behavior: Organizational Dynamics for Individuals Organizational Behavior: Organizational Group Dynamics Organizational Behavior: The Organizational System To review individual course descriptions, please return to the previous page and select the desired title(s).
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Sexual Harassment Series

The Sexual Harassment Series includes the following courses: Sexual Harassment: What Employees Should Know Sexual Harassment: Preventing Sexual Harassment Claims Sexual Harassment: Resolving Sexual Harassment Claims To review individual course descriptions, please return to the previous page and select the desired title(s).
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Frontline Leadership Series

The Frontline Leadership Series includes the following courses: Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managerial Leadership Series

The Managerial Leadership Series includes the following courses: Managerial Leadership: Creating a Vision Managerial Leadership: Leading Through Change Managerial Leadership: Motivating Employees To review individual course descriptions, please return to the previous page and select the desired title(s).
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Executive Level Leadership Series

The Executive Level Leadership Series includes the following courses: Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication To review individual course descriptions, please return to the previous page and select the desired title(s).
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Emotional Intelligence Series

The Emotional Intelligence Series includes the following courses: Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Emotional Intelligence for Executives To review individual course descriptions, please return to the previous page and select the desired title(s).
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E-mail Etiquette Series

The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).
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Project Leadership Series

The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managing IT Projects Series

The Managing IT Projects Series includes the following courses: Managing IT Projects: Project Fundamentals and Initiation Managing IT Projects: Project Planning and Execution Managing IT Projects: Project Control and Closure To review individual course descriptions, please return to the previous page and select the desired title(s).
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Organizational Crisis Management Series

The Organizational Crisis Management Series includes the following courses: Organizational Crisis Management: Anticipating & Planning for Crises Organizational Crisis Management: Managing a Crisis Organizational Crisis Management: Resolving Crises in Organizations To review individual course descriptions, please return to the previous page and select the desired title(s).
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Advanced Project Management Series

The Advanced Project Management Series includes the following courses: Advanced Project Management: Building Productive Stakeholder Relationships Advanced Project Management: Project Estimating Techniques Advanced Project Management: Managing Accelerated Projects Advanced Project Management: Setting Up a Project Office Advanced Project Management: Portfolio Management Advanced Project
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Motivation Series

The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).
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Interviewing Skills Series

The Interviewing Skills Series includes the following courses: Interviewing Skills: Preparing for an Interview Interviewing Skills: Conducting an Interview Interviewing Skills: Laws Governing the Interview Process To review individual course descriptions, please return to the previous page and select the desired title(s).
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Business Travel Safety Series

The Business Travel Safety Series includes the following courses: Business Travel Safety: Domestic Travel Business Travel Safety: International Travel Business Travel Safety: Forming a Corporate Travel Safety Program Business Travel Safety: Safety Measures for Travelers To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managing Business Risk Series

The Managing Business Risk Series includes the following courses: Managing Business Risk: Developing a Risk Management Plan Managing Business Risk: Risk Assessment and Control Managing Business Risk: Financing and Contingency Planning To review individual course descriptions, please return to the previous page and select the desired title(s).
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Cross-Functional Team Series

The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).
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Strategic Decision Making Series

The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).
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Cross-Cultural Business Communication Series

The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the
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Organizational Communication Series

The Organizational Communication Series includes the following courses: Organizational Communication: The Fundamentals Organizational Communication: Communicating in the Workplace Organizational Communication: Managing Communication To review individual course descriptions, please return to the previous page and select the desired title(s).
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Business Etiquette Series

The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).
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Goal Setting Series

The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).
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Administrative Assistant Skills Series

The Administrative Assistant Skills Series includes the following courses: Administrative Assistant Skills: Understanding Basic Skills Administrative Assistant Skills: Enhancing Your Skills Administrative Assistant Skills: Excelling as an Administrative Assistant To review individual course descriptions, please return to the previous page and select the desired title(s).
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Customer Relationship Management Series

The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).
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Organizational Learning Series

The Organizational Learning Series includes the following courses: Organizational Learning: Developing a Knowledge Management System Organizational Learning: Transferring Knowledge within an Organization Organizational Learning: Deploying a Knowledge Management System To review individual course descriptions, please return to the previous page and select the desired title(s).
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Moving from Technical Professional to Manager Series

The Moving from Technical Professional to Manager Series includes the following courses: Moving from Technical Professional to Mgr.: Getting Started Moving from Technical Professional to Mgr.: Managing Personnel Moving from Technical Professional to Mgr.: Managing the IT Dept. To review individual course descriptions, please return to the previous page and select the desired title(s).
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Succession Planning Series

The Succession Planning Series includes the following courses: Succession Planning: Elements and Approaches Succession Planning: Setting Up a Succession Planning Program Succession Planning: Successors, Plan Evaluation & Planning Tools To review individual course descriptions, please return to the previous page and select the desired title(s).
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Delegation Series

The Delegation Series includes the following courses: Delegation: Understanding Delegation Delegation: The Delegation Process Delegation: Monitoring and Evaluating Results To review individual course descriptions, please return to the previous page and select the desired title(s).
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Women in Leadership Series

The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).
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Managing the Expert Series

The Managing the Expert Series includes the following courses: Managing the Expert: Understanding Experts Managing the Expert: Developing a Successful Environment Managing the Expert: Managing the Unique Needs of Experts To review individual course descriptions, please return to the previous page and select the desired title(s).
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Crystal Reports 8 5 Introductory Report Design Curriculum

The Crystal Reports 8.5: Introductory Report Design Curriculum includes the following courses: Crystal Reports 8.5: Introductory Report Design Part 1 Crystal Reports 8.5: Introductory Report Design Part 2 To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW JavaScript Fundamentals Curriculum

The CIW JavaScript Fundamentals Curriculum includes the following courses: CIW JavaScript Fundamentals: Part 1(Programming Principals) CIW JavaScript Fundamentals: Part 2(Program Development) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows XP Professional User Curriculum

...It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing. This curriculum consists of two Skill Builder courses: Course 74001 Microsoft Windows XP Professional User
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Windows XP Prof User Fundamentals

...It builds from some basic assumptions about the learner's previous experience within a Windows environment and it comprehensively guides the learner through the basics of using this latest version of Windows with the emphasis on learning by doing. Learn To: o Match Windows XP new features with their functions. o Log on to Windows XP in Workgroup mode. o Log on to Windows XP in Domain
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Windows XP Prof Advanced User

...It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing. Learn To: o Upload files from a computer. o Download files to a computer. o Identify features of
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WebSphere MQ Administration Curriculum

The WebSphere MQ Administration Curriculum includes the following courses: WebSphere MQ Essentials: System Administration I WebSphere MQ Essentials: System Administration II To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Administration Curriculum

The WebSphere MQ Administration Curriculum includes the following courses: WebSphere MQ Essentials: System Administration I WebSphere MQ Essentials: System Administration II To review individual course descriptions, please return to the previous page and select the desired title(s).
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MS Win XP Install Admin Part 1 Install Config

...iderations when upgrading to Windows XP Professional from previous Windows versions. o Identify considerations when upgrading to Windows XP Professional from previous Windows versions. o Identify considerations when installing Windows XP Professional in a dual-boot configuration. o Identify considerations when installing Windows XP Professional in a dual-boot configuration. o Identify the
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MS Win XP Install Admin Part 2 Networks Desktops

...overy process as a means of returning the computer to its previous state, and how to install and support computers running Microsoft Windows XP Professional in a Windows 2000 networking environment. Topics on the implementation, support and customization of new desktops, are also covered. Learn To: o Sequence the stages in the Windows XP Professional boot process. o Identify features of
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MS Win XP Install Admin Part 2 Networks Desktops

...overy process as a means of returning the computer to its previous state, and how to install and support computers running Microsoft Windows XP Professional in a Windows 2000 networking environment. Topics on the implementation, support and customization of new desktops, are also covered. Learn To: o Sequence the stages in the Windows XP Professional boot process. o Identify features of
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WebSphere MQ Programming Curriculum

The WebSphere MQ Programming Curriculum includes the following courses: WebSphere MQ: Programming I WebSphere MQ: Programming II To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Programming Curriculum

The WebSphere MQ Programming Curriculum includes the following courses: WebSphere MQ: Programming I WebSphere MQ: Programming II To review individual course descriptions, please return to the previous page and select the desired title(s).
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MS Win XP Install Admin Part 5 Disk File Mgt

... o Sequence the disk preparation steps for upgrading from previous Windows operating systems to Windows XP Professional. o Sequence the disk preparation steps for upgrading from previous Windows operating systems to Windows XP Professional. o Identify volume properties that can be viewed by using Disk Management in Windows XP Professional. o Identify volume properties that can be viewed
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Windows 2000 Network Management Curriculum

The MS Windows 2000 Network Management Curriculum includes the following courses: MS Windows 2000 Network Mgt.: Part 1(Windows 2000 Network) MS Windows 2000 Network Mgt.: Part 2(Resources & Web Services) MS Windows 2000 Network Mgt.: Part 3(Name Resolution) MS Windows 2000 Network Mgt.: Part 4(Access & Administration) MS Windows 2000 Network Mgt.: Part 5(Group Policy) To review
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Defining Microsoft NET Solution Architectures

The Defining Microsoft .NET Solution Architectures Curriculum includes the following courses: Defining Microsoft .NET Solution Architectures: Part 1 Defining Microsoft .NET Solution Architectures: Part 2 Defining Microsoft .NET Solution Architectures: Part 3 Defining Microsoft .NET Solution Architectures: Part 4 To review individual course descriptions, please return to the previous page
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CIW Enterprise Specialist Curriculum

The CIW Enterprise Specialist Curriculum includes the following courses: CIW Enterprise Specialist: Part 1(CORBA Introduction, IDL & Clients) CIW Enterprise Specialist: Part 2(CORBA Servers, Advanced Features & Security) CIW Enterprise Specialist: Part 3(EJB Framework & Session Beans) CIW Enterprise Specialist: Part 4(EJB Deployment, EJB Clients & Entity Beans) CIW Enterprise Specialist:
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CompTIA Linux 2004 Curriculum

The CompTIA Linux+ 2004 Curriculum includes the following courses:
CompTIA Linux+ 2004: Installation
CompTIA Linux+ 2004: Management
CompTIA Linux+ 2004: Configuration
CompTIA Linux+ 2004: Security
CompTIA Linux+ 2004: Documentation & Hardware
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Macromedia FreeHand MX Curriculum

The Macromedia FreeHand MX Curriculum includes the following courses: Macromedia FreeHand MX: Part 1 Macromedia FreeHand MX: Part 2 Macromedia FreeHand MX: Part 3 Macromedia FreeHand MX: Part 4 Macromedia FreeHand MX: Part 5 Macromedia FreeHand MX: Part 6 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Macromedia FreeHand MX Part 2

...previous Macromedia FreeHand MX course. The learner is taught how to work with objects. Skills such as selecting, moving, copying, grouping, and arranging are covered. Participants also learn about the different pallets and how to work with color. Learn To To identify features of the Object panel. To identify methods for selecting
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Macromedia FreeHand MX Part 4

...previous courses in the Macromedia FreeHand MX curriculum. This course teaches how to use special effects including vector effects and raster effects. Bending, bloating, smudging, shadowing, and embossing objects are also covered. Participants also learn how to work with layers. Learn To To match effects with their functions. To
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Macromedia FreeHand MX Part 3

...previous courses in the Macromedia FreeHand MX curriculum. In this course, participants learn how to apply strokes and fills. How to create text and use text effects are also covered. Learn To To identify Basic stroke attributes. To apply a brush stroke. To identify methods for applying basic fill colors.
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Macromedia FreeHand MX Part 5

...previous courses in the Macromedia FreeHand MX curriculum. This course begins with an introduction to symbols. Participants learn to create symbols and how to export and import them. In the second lesson, the Styles panel is covered, as well as how to add and apply styles. Finally, participants learn how to import artwork. Learn To To identify features and
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Macromedia FreeHand MX Part 6

...previous courses in the Macromedia FreeHand MX curriculum. This course teaches about Web graphics and how to publish them as Hypertext Markup Language (HTML). Participants are also guided through the steps to save and export files. Finally, previewing and printing are covered. Learn To To identify features of Web file formats. To
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Visual Basic NET-Distributed Applications Curriculum

The MS Visual Basic.NET-Distributed Applications Curriculum includes the following courses: MS Visual Basic.NET-Distributed Applications: Part 1(Web Services) MS Visual Basic.NET-Distributed Applications: Part 2(COM+ and Interop) MS Visual Basic.NET-Distributed Applications: Part 3(Data Access) MS Visual Basic.NET-Distributed Applications: Part 4(Debugging) MS Visual Basic.NET-Distributed
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Acrobat 6 0 Curriculum

The Acrobat 6.0 Curriculum includes the following courses: Acrobat 6.0: Fundamentals Acrobat 6.0: Intermediate To review individual course descriptions, please return to the previous page and select the desired title(s).
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Works 2003 Curriculum

The Works 2003 Curriculum includes the following courses: Works 2003: Introduction Works 2003: Creating Documents Works 2003: Creating Spreadsheets Works 2003: Creating Databases To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Implementing Security Curriculum

The MS Windows 2000: Implementing Security Curriculum includes the following courses: MS Windows 2000: Implementing Security: Part 1 MS Windows 2000: Implementing Security: Part 2 MS Windows 2000: Implementing Security: Part 3 MS Windows 2000: Implementing Security: Part 4 MS Windows 2000: Implementing Security: Part 5 To review individual course descriptions, please return to the
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Windows 2000 Implementing Security Curriculum

The MS Windows 2000: Implementing Security Curriculum includes the following courses: MS Windows 2000: Implementing Security: Part 1 MS Windows 2000: Implementing Security: Part 2 MS Windows 2000: Implementing Security: Part 3 MS Windows 2000: Implementing Security: Part 4 MS Windows 2000: Implementing Security: Part 5 To review individual course descriptions, please return to the
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Windows Server 2003 Managing Network Infrastructure

The Windows Server 2003 Managing Network Infrastructure Curriculum includes the following courses: Windows Server 2003 Managing Network Infrastructure: Part 1 Windows Server 2003 Managing Network Infrastructure: Part 2 Windows Server 2003 Managing Network Infrastructure: Part 3 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows Server 2003 Managing Network Infrastructure

The Windows Server 2003 Managing Network Infrastructure Curriculum includes the following courses: Windows Server 2003 Managing Network Infrastructure: Part 1 Windows Server 2003 Managing Network Infrastructure: Part 2 Windows Server 2003 Managing Network Infrastructure: Part 3 To review individual course descriptions, please return to the previous page and select the desired title(s).
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Communicating w Difficult People Communicating with Your Manager

Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to
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