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The Process of Interpersonal Communication on-line e-learning cbt (computer based) It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...
Workplace Communication Skills on-line e-learning cbt (computer based) ...ople's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive  more...
Leadership Communication Skills on-line e-learning cbt (computer based) In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow,  more...
Writing with Intention on-line e-learning cbt (computer based) ...nce review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach  more...
Transitioning into a Project Management Role on-line e-learning cbt (computer based) Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...
GroupWise 5 5 Admin Part 2--Clients Post Offices on-line e-learning cbt (computer based)cd rom ...thin the OFMSG directory. Identify the attributes of the prime user database within the OFUSER directory. Identify the attributes of the OFFILES directory. Identify the processes that move message components to the message store. Sequence the steps used to move items between the input and output queues. Identify the priority subdirectories within the WPCSIN and WPCSOUT directories.  more...
From Serebra Learning Corporation
Empowering your Workgroup Coach for Achievement on-line e-learning cbt (computer based) This course identifies coaching strategies for increasing the performance of your staff. All levels of professionals who supervise the performance of other staff members.  more...
Branding Your Internet Identity Develop an Online Identity on-line e-learning cbt (computer based) This course helps learners to develop their own online corporate identity, by building recognition and overcoming the various limitations that are associated with the Internet. Professionals who want to create and promote an online marketing strategy  more...
Project Management Professional Time Management II on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project  more...
Progressing through the Complex Sale on-line e-learning cbt (computer based) High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are  more...
Sales Seller Behaviors on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Seller Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales Buyer Behaviors on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize  more...
Sales Buyer-Focused Selling on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales The Selling Cycle on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The PrimeSales curriculum engages sales  more...
Sales Telephone Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Telephone Communication, is the fifth of sixteen courses in this curriculum. After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The PrimeSales curriculum engages sales professionals in a top-down  more...
Sales Communication Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages  more...
Sales Written Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the Seller's merits and of the benefits of buying from him or her. Written Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good  more...
Sales Managing a Territory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Managing a Territory, is the eighth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out  more...
Sales Gathering Information on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales  more...
Sales Planning a Sales Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: Planning a Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales The Sales Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: The Sales Call, is the eleventh of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The PrimeSales curriculum engages sales professionals in a top-down roll-out of  more...
Sales Probing and Questioning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: Probing and Questioning, is the twelfth of sixteen courses in this curriculum. After the completion of this course you will be able to distinguish between open and closed questions, and develop buyer needs using the four question types. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales Presenting Solutions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Presenting Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales Closing the Sale on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line  more...
Sales Buyer Reactions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Buyer Reactions, is the fifteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales  more...
Sales Concluding a Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Concluding a Call, is the sixteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for concluding a call, and conclude a call using the six steps . The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and  more...
Call Center Structures The Call Center Profession on-line e-learning cbt (computer based) This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
Call Center Operations Performance Measurement on-line e-learning cbt (computer based) This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance  more...
Call Center Operations Workforce Management on-line e-learning cbt (computer based) This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Call Center Operations Call Center Technologies on-line e-learning cbt (computer based) This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Call Center Structures Customer Relationships on-line e-learning cbt (computer based) This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
Introducing Contact Centers Contact Center Essentials on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers CSR Success Criteria on-line e-learning cbt (computer based) This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 1 on-line e-learning cbt (computer based) This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 2 on-line e-learning cbt (computer based) This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 1 on-line e-learning cbt (computer based) This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 2 on-line e-learning cbt (computer based) This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Reduce CSR Stress on-line e-learning cbt (computer based) This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Building Dynamic Teams Build Dynamic Teams on-line e-learning cbt (computer based) This course explains the essential development phases (Drive-Strive-Thrive-Arrive) that groups go through to become vibrant, effective teams. Professionals who want to work more effectively with others to achieve shared goals.  more...
Building Dynamic Teams Drive to a Mission on-line e-learning cbt (computer based) This course helps team members establish a structured process to define and prioritize group goals and objectives upon which its "mission statement" is based. Professionals who want to work more effectively with others to achieve shared goals.  more...
Building Dynamic Teams Strive for Effectiveness on-line e-learning cbt (computer based) This course will help team members to clarify roles and assignments to minimize misunderstanding, conflict, inactivity, and other hurdles to success. Professionals who want to work more effectively with others to achieve shared goals.  more...
Building Dynamic Teams Thrive on Teamwork on-line e-learning cbt (computer based) This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals.  more...
Succeeding Through Teamwork Tune Into Team Communication on-line e-learning cbt (computer based) This course helps learners enhance team communications by strengthening their own listening skills and ability to interpret non-verbal messages. Professionals who want to work more effectively with others to achieve shared goals.  more...
Succeeding Through Teamwork Resolve Team Conflict on-line e-learning cbt (computer based) This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided. Professionals who want to work more effectively with others to achieve shared goals.  more...
Succeeding Through Teamwork Differences Make Great Teams on-line e-learning cbt (computer based) This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals.  more...
Succeeding Through Teamwork Motivate Teams to Excel on-line e-learning cbt (computer based) This course introduces several strategies to motivate team members to achieve their goals, then sustain this focused energy over time. Professionals who want to work more effectively with others to achieve shared goals.  more...
Working Collaboratively Communicate Your Goals on-line e-learning cbt (computer based) Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...
Making Team Decisions Brainstorm as a Team on-line e-learning cbt (computer based) This course presents a team decision-making model and describes the decision-making methods of Brainstorming and List Reduction. Professionals who want to collaborate more effectively within a group.  more...
Making Team Decisions Decide Through Silent Voting on-line e-learning cbt (computer based) This course describes the Nominal Group technique of silent voting with limited discussion as a means to gain consensus on sensitive and controversial topics. Professionals who want to collaborate more effectively within a group.  more...
Making Team Decisions Merge Team Opinions on-line e-learning cbt (computer based) This course describes the Delphi technique of anonymous voting and elimination to obtain majority consensus. Professionals who want to collaborate more effectively within a group.  more...
Making Team Decisions Organize Team Consensus on-line e-learning cbt (computer based) This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group.  more...
Making Team Decisions Choose Between Alternatives on-line e-learning cbt (computer based) This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group.  more...
Making Team Decisions Rank Choices by Criteria on-line e-learning cbt (computer based) This course describes the Criteria Rating method of weighted rankings to identify and balance decision criteria. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Measure for Success on-line e-learning cbt (computer based) This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Select the Right Metrics on-line e-learning cbt (computer based) This course provides guidelines for choosing the metrics that best reflect the critical points for successful team performance. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Survey for Accurate Data on-line e-learning cbt (computer based) This course describes the elements of a survey that gathers data that is objective, easily analyzed, and meaningful. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Focus on Perceptions on-line e-learning cbt (computer based) This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.  more...
Measuring Team Performance Learn from Results on-line e-learning cbt (computer based) This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group.  more...
Government Contracting Overview of Government Contracts on-line e-learning cbt (computer based) This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP. Small Business Owners/Small Business Buyers/Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers/New Buyers at Prime Contractors to the USG.  more...
Government Contracting Working with Government Contracts on-line e-learning cbt (computer based) This course reviews a sample RFP & SOW and interactively sets up a Proposal; it reviews a Contract from the USG with information regarding types of contracts. Small Business Owners/Small Business Buyers Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers New Buyers at Prime Contractors to the USG.  more...
Transitioning into a Project Management Role on-line e-learning cbt (computer based) Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...
Project Management Overview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to  more...
Project Management Initiating a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Initiating a Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful  more...
Project Management Planning a Project Scope on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size  more...
Project Management Planning Project Activities on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up,  more...
Project Management Project Cost on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the  more...
Project Management Executing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful  more...
Project Management Controlling a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Controlling a Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and  more...
Project Management Closing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and  more...
Project Management Professional Integration Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Integration Management, is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project  more...
Project Management Professional Scope Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas  more...
Project Management Professional Time Management I on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,  more...
Project Management Professional Cost Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination  more...
Project Management Professional Quality Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional  more...
Project Management Professional Human Resources Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum  more...
Project Management Professional Communications Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management  more...
Project Management Professional Risk Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques  more...
Project Management Professional Procurement Management on-line e-learning cbt (computer based) Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques  more...
Project Management Professional Certification Review on-line e-learning cbt (computer based) Project Management: Certification Review, is the last of eleven courses in this curriculum. After the completion of this course you will be able to know how best to prepare for PMP certification, be prepared for questions on the PMBOK knowledge area of project integration management, project scope management and project time management. The Prime-Project Management Professional curriculum  more...
Working with Difficult People Respond to Challenges on-line e-learning cbt (computer based) Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...
Solving Problems Logically Solve Problems Together on-line e-learning cbt (computer based) This course helps learners to recognize and identify the groups and individual roles in the problem solving process. Professionals who want to resolve workplace challenges more effectively.  more...
Solving Problems Logically The Problem Solving Process on-line e-learning cbt (computer based) This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively.  more...
Defining the Issue Determine the Real Problem on-line e-learning cbt (computer based) This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Use Investigative Tools on-line e-learning cbt (computer based) This course introduces process-oriented methods that assist in the analysis of various elements associated with a stated problem. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Gather Evidence on-line e-learning cbt (computer based) This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Interpret Data on-line e-learning cbt (computer based) This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Solve Problems Methodically on-line e-learning cbt (computer based) This course introduces Force Field Analysis and Solutions Fishbone Diagram problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Group-Based Solutions on-line e-learning cbt (computer based) This course introduces Modified-Delphi, swapping, and visualization problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Cost-Benefit Solutions on-line e-learning cbt (computer based) This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Sell Your Solution on-line e-learning cbt (computer based) This course provides a series of helpful tips to persuade decision-makers to approve the proposed solution. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Implement Decisions on-line e-learning cbt (computer based) This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Working Together on-line e-learning cbt (computer based) This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions The Nature of Groups on-line e-learning cbt (computer based) This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Ensure Group Success on-line e-learning cbt (computer based) This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.  more...
Expanding Time Develop SMART Goals on-line e-learning cbt (computer based) Expanding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to  more...
Expanding Time Remove Your Barriers on-line e-learning cbt (computer based) Expanding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques  more...
Expanding Time Focus on What is Important on-line e-learning cbt (computer based) Expanding Time: Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted  more...
Working Collaboratively Assert Your Influence on-line e-learning cbt (computer based) Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...
Working Collaboratively Build Rapport Gain Trust on-line e-learning cbt (computer based) Working Collaboratively: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy  more...
Working Collaboratively Extend Your Influence on-line e-learning cbt (computer based) Working Collaboratively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's  more...
Working with Difficult People Recognize Work Styles on-line e-learning cbt (computer based) Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for  more...
Balancing Stress Devise a Stress Control Plan on-line e-learning cbt (computer based) Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management  more...
Communicating Clearly Write to be Understood on-line e-learning cbt (computer based) Communicating Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication  more...
Communicating Clearly Speak to be Heard on-line e-learning cbt (computer based) Communicating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum  more...
Presenting Your Ideas Plan for High Impact on-line e-learning cbt (computer based) Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication  more...
Presenting Your Ideas Captivate Your Audience on-line e-learning cbt (computer based) Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing  more...
Balancing Stress Measuring Stress on-line e-learning cbt (computer based) Balancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All  more...
Balancing Stress Simple Solutions for Stress on-line e-learning cbt (computer based) Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...
Balancing Stress Stress Relieving Habits on-line e-learning cbt (computer based) Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted  more...
Moving Past Conflict Handle Conflict Rationally on-line e-learning cbt (computer based) Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation  more...
Moving Past Conflict Negotiate for Resolution on-line e-learning cbt (computer based) Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and  more...
Preparing to Negotiate Know Your Game Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps  more...
Preparing to Negotiate Know the Opposing Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving  more...
Preparing to Negotiate Size Up the Playing Field on-line e-learning cbt (computer based) Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that  more...
Selecting Your Strategy Choose Your Game Plan on-line e-learning cbt (computer based) Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The  more...
Selecting Your Strategy Compete to Win on-line e-learning cbt (computer based) Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the  more...
Selecting Your Strategy Collaborate for Solutions on-line e-learning cbt (computer based) Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative  more...
Selecting Your Strategy Compromise to Move Forward on-line e-learning cbt (computer based) Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to  more...
Selecting Your Strategy Choosing Not to Negotiate on-line e-learning cbt (computer based) Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional  more...
Selecting Your Strategy Legal and Ethical Concerns on-line e-learning cbt (computer based) Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy  more...
A Process for Business Writing The POWER Writing Process on-line e-learning cbt (computer based) This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs.  more...
Plan and Organize Your Documents Plan Before Writing on-line e-learning cbt (computer based) This course shows how to plan a document by defining the purpose and target audience. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Plan and Organize Your Documents Brainstorm Before Writing on-line e-learning cbt (computer based) This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Write for Business Success Break Writing Barriers on-line e-learning cbt (computer based) Make a positive start to writing business documents. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Plan and Organize Your Documents Structure Texts for Clarity on-line e-learning cbt (computer based) Organize your business documents for maximum impact. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Evaluate and Revise for Impact Check Your Writing Style on-line e-learning cbt (computer based) Reduce errors in your writing style. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Evaluate and Revise for Impact Review Texts Systematically on-line e-learning cbt (computer based) This course provides several strategies to systematically revise your documents. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
The Process of Interpersonal Communications on-line e-learning cbt (computer based) It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...
Communicating Successfully Assert to Achieve on-line e-learning cbt (computer based) This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Identify the Core Issues on-line e-learning cbt (computer based) This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Solve Problems Creatively on-line e-learning cbt (computer based) This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members.  more...
Creating Successful Solutions Implement Solutions Decisively on-line e-learning cbt (computer based) This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members.  more...
Empowering your Workgroup Delegate for Results on-line e-learning cbt (computer based) This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members.  more...
Empowering your Workgroup Evaluate Staff Performance on-line e-learning cbt (computer based) This course defines the PERFORM evaluation tool and demonstrates how it can be used to improve individual performance. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Create an Invincible Team on-line e-learning cbt (computer based) This course enables participants to assess the individuals who make up the team and discusses methods to enhance the entire team performance. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Inspire Team Success on-line e-learning cbt (computer based) This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Team Briefings for Success on-line e-learning cbt (computer based) This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.  more...
Cultivating Great Teams Resolve Conflicts Positively on-line e-learning cbt (computer based) This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.  more...
Developing as a Manager The Many Roles of a Manager on-line e-learning cbt (computer based) This course introduces the multi-faceted role of an effective manager. A series of self evaluation exercises assist the participant to create a personal development plan to enhance their current managerial skill set. All levels of professionals who supervise the performance of other staff members.  more...
Communicating Successfully Speak Without Talking on-line e-learning cbt (computer based) This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members.  more...
Communicating Successfully Manage Better by Listening on-line e-learning cbt (computer based) This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members.  more...
PrimeDiversity Awareness The Evolving Labor Force on-line e-learning cbt (computer based) This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.  more...
PrimeDiversity Awareness Diversity Defined on-line e-learning cbt (computer based) This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.  more...
PrimeDiversity Awareness Begin Your Diversity Journey on-line e-learning cbt (computer based) This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,  more...
PrimeDiversity Management Corporate Diversity Drivers on-line e-learning cbt (computer based) This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.  more...
PrimeDiversity Management Be a Diversity Ambassador on-line e-learning cbt (computer based) This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues  more...
Branding Your Internet Identity eMarketing Overview on-line e-learning cbt (computer based) This course helps learners to understand the different approaches taken toward eMarketing and the various components of an eMarketing plan. A series of strategies are also provided to assist course participants when implementing a Web presence as part of their marketing mix. Professionals who want to create and promote an online marketing strategy  more...
Branding Your Internet Identity Define Your Core Business on-line e-learning cbt (computer based) This course teaches learners the typical components of a business overview - an important part of any eMarketing plan. It also demonstrates how important it is to review your company name. The all-important question - to what degree your organization should launch an Internet presence - is also addressed. Professionals who want to create and promote an online marketing strategy.  more...
Branding Your Internet Identity Form Strategic Alliances on-line e-learning cbt (computer based) This course defines the characteristics of reciprocal links and shows learners how to recognize why strategic alliances sometimes fail. It also helps them to understand the guidelines involved in creating a strategic alliance and shows the steps involved in negotiating, implementing and supporting any alliance. Professionals who want to create and promote an online marketing strategy  more...
Scoping Your Internet Project Evaluate Statistics on-line e-learning cbt (computer based) This course shows learners how statistics can be used most effectively in eMarketing. Several guidelines also help to further simplify the process by providing a solid framework for reviewing statistics. Professionals who want to create and promote an online marketing strategy  more...
Scoping Your Internet Project Research Accurate Data on-line e-learning cbt (computer based) This course helps learners to recognize the challenges associated with online research, and how to effectively research accurate, ethical, and useful data through searches and surveys on the Internet. Professionals who want to create and promote an online marketing strategy  more...
Scoping Your Internet Project Select Your Web Team on-line e-learning cbt (computer based) This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy  more...
Scoping Your Internet Project Create an eMarketing Budget on-line e-learning cbt (computer based) While the Internet is renowned for being cost-effective, one stills need to budget for the activities associated with bringing the organization online. This course teaches learners how to create a comprehensive budget. Professionals who want to create and promote an online marketing strategy  more...
Code of Conduct - The Work Place on-line e-learning cbt (computer based) This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment, EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis  more...
Code of Conduct - Doing Business on-line e-learning cbt (computer based) This course enables you to identify areas of importance in business ethics and identify the topics of importance in data security. Compliance areas covered include honesty and fairness, anticompetitive conduct, insider trading, conflicts of interest, sanctions and trade embargoes, bribery, trade secrets, e-mail and Internet use, consumer data privacy, and record retention. All employees within an  more...
Business Ethics - How We Do Business on-line e-learning cbt (computer based) This course teaches you the ethical standards that govern honest and fair business conduct, the different types of anticompetitive conduct that violate US antitrust law, the guidelines for avoiding insider trading, and the rules to which management and employees must adhere to avoid conflicts of interest with the company. All employees within an organization, whether new hires or as a refresher  more...
Business Ethics Foreign Trade on-line e-learning cbt (computer based) This course covers the compliance areas of sanctions and trade embargoes, and bribery and kickbacks.You will learn the principles of US sanctions and trade embargoes and the history and importance of the Foreign Corrupt Practices Act (FCPA). You will also be able to identify conduct that violates the FCPA. All employees within an organization, whether new hires or as a refresher program for  more...
Workplace E - Workplace Attitudes on-line e-learning cbt (computer based) This course presents the employee perspective on discrimination and harassment.You will learn which aspects of employment are influenced by an equal opportunities policy; how to recognize, respond to, and avoid discrimination and harassment; and the warning signs of and responses to violent behavior. All employees within an organization, whether new hires or as a refresher program for long-term  more...
Workplace E - Political Activities on-line e-learning cbt (computer based) This course teaches you the regulations on political activity in the workplace. These regulations govern political contributions, fundraising, PAC activities, and lobbying. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Workplace E - Quality Communication on-line e-learning cbt (computer based) This course teaches you the guidelines for successful communication in the workplace, and emphasises the importance of following company guidelines during a crisis. All employees within an organization, whether new hires or as a refresher program for long-term employees  more...
Workplace Manager Workplace Attitudes on-line e-learning cbt (computer based) This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Workplace Manager Political Activities on-line e-learning cbt (computer based) This course teaches you the regulations on political activity in the workplace. These regulations govern political contributions, fundraising, PAC activities, and lobbying. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Workplace Manager Quality Communication on-line e-learning cbt (computer based) This course teaches you the guidelines for successful communication in the workplace, and emphasises the importance of following company guidelines during a crisis. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Safety Health Safety on-line e-learning cbt (computer based) This course explains the regulations that you and your company must comply with to ensure the health and safety of everyone. It also teaches you the negative effects of alcohol and drug abuse and how to respond to warning signs. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Safety Handling Hazardous Waste on-line e-learning cbt (computer based) This course covers the different types of hazardous waste, the relevant laws and restrictions, and the regulations for the storage and disposal of hazardous waste. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Data Security Company Information on-line e-learning cbt (computer based) This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Data Security Record Keeping on-line e-learning cbt (computer based) This course teaches you how your company's privacy policy affects the way you handle customer data, and explains the elements of a record retention policy. All employees within an organization, whether new hires or as a refresher program for long-term employees.  more...
Fundamentals of Flash 4.0 on-line e-learning cbt (computer based) ...prime responsibilities is to make the web site dynamic and interactive. Using Macromedia's Flash 4.0 enables the student to infuse dynamism and interactivity into your site with features such as animated logos and synchronized audio with animations. Unlike earlier Internet technologies Flash 4.0 enables the creation of small files which require less bandwidth and can be easily downloaded.  more...
From Wavelength
Wavelength - Online Certificate Course In Instructional Design And Content Writing - IDCWC Online on-line e-learning cbt (computer based)study at homegroup study and discussionself directed ...ting the IDCWC Online course, the learner should become a prime asset in Instructional Design for the eLearning industry. IDCWC Online - Content Outline: =============================== 1. What is Instructional Design? 2. Identifying and Defining Instructional Design Problems 3. Fundamental Principles of Instructional Design 4. The Process of Instructional Design 5. Why Use  more...
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