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ABC+D Principles of Healing on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...principles of healing: Activate, Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem,  more...
Introduction to Law on-line e-learning cbt (computer based)study at homecourseware ...principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the means to resolve problems among parties,  more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware This course helps business professionals write with confidence and precision while learning the principles of effective communication.  more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware ...ls write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about  more...
Sales Marketing in the 21st Century on-line e-learning cbt (computer based)study at homecourseware Principles and practices of Sales & Marketing in the 21st Century are examined.  more...
Master s Specialist Workshop Information and Document Design Modules 4-6 on-line e-learning cbt (computer based)study at homecourseware Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...
Writing Standards-Based Assessments on-line e-learning cbt (computer based) Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to  more...
Technical Communication Industry Certificate - Mastery Level on-line e-learning cbt (computer based) ... instructions, and reports Understand and Apply effectual principles of visual design to your documents Define your personal philosophy of quality management in publications project development Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program.  more...
Taking Off In Travel - Instructor Led on-line e-learning cbt (computer based) This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...
Significantly Increase the Value of Any Property--Instructor-Led on-line e-learning cbt (computer based) ...perties through the application of simple entrepreneurial principles. As with any business opportunity, the potential for profitability in real estate is connected to an ability to identify and capitalize on market segments that have stronger demand. This course will show you how to identify these rental opportunities and to structure the whole rental property experience such that you enjoy  more...
Six Sigma Green Belt Personal Training Library on-line e-learning cbt (computer based) ...rary. Six Sigma Start-Up is an introductory course on the principles and practices of Six Sigma. (1 Unit; 1 Assessment; Approximately 3 hours of training.) DMAIC teaches learners the DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just  more...
Six Sigma Management and Leadership Training Program on-line e-learning cbt (computer based) ... in depth look at the Six Sigma management and leadership principles originally developed by Motorola and perfected by corporations like General Motors and General Electric. Find out how Six Sigma is applied in service and product based companies to improve profits and customer satisfaction simultaneously. We will also provide an in depth analysis of Six Sigma strengths, weaknesses,  more...
Professional Writing Skills at a Glance on-line e-learning cbt (computer based) ...end your correspondence ? and how not to ? along with the principles of unity, coherence, and development for middle paragraphs. Writing varied and emphatic sentences guides your readers smoothly through your message. When choosing your words, always let Economy, Simplicity, and P recision be your guideWriting Process: The three stages of the writing process include pre-writing, writing, and  more...
Principles of Home Inspection: 100 Hour Professional Development Certificate on-line e-learning cbt (computer based) ...Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...
Personal Financial Planning on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET  more...
Microsoft Project For Purchasing Professionals on-line e-learning cbt (computer based) ...our purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet aggressive deadlines. You will need a copy of Microsoft Project 2000 or later. You can order a FREE evaluation copy of the software from Microsoft's website. The student can complete their course of study within anytime frame as long as it does  more...
Market Leadership in an E-Commerce Age on-line e-learning cbt (computer based)study at homecourseware ...principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this information  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ... for the certificate program is: "Legal Nurse Consulting: Principles and Practice." You are required to purchase this text on your own. It can easily be purchased directly from the American Association of Legal Nurse Consultants. You can phone in your order, or visit their website and print the order form for the text and mail your order in. The cost of the text book is $ 65.00 for members of  more...
Find and Purchase Income Producing Properties--Instructor-Led on-line e-learning cbt (computer based) ...es, rents, and repair costs vary according to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you  more...
Find and Purchase Income Producing Properties--Self-Directed on-line e-learning cbt (computer based) ...es, rents, and repair costs vary according to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you  more...
Ethics and Compliance Basics on-line e-learning cbt (computer based) ...principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and  more...
Effective Management Principles Within the Law on-line e-learning cbt (computer based) Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...
Document Design and Usability on-line e-learning cbt (computer based)study at homecourseware Learn how to make your technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and  more...
Chinese Seasonal Approach to Health on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Understand the Chinese Seasonal Approach to Health. Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a  more...
Build Your Own BIZ(tm) Comprehensive Certificate ...he current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content, and downloadable templates. Provides expert advice - subscribers are given the opportunity to post  more...
Better Public Speaking- A Low Stress Approach on-line e-learning cbt (computer based)study at homecourseware ...munication. With diligent practice and application of the principles of public speaking and with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework  more...
Bartending to the Max-Online on-line e-learning cbt (computer based) ... Yes, the fun part is mixing the cocktails, but often the principles of the business, customer service and ethics are overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ... Yes, the fun part is mixing the cocktails, but often the principles of the business, customer service and ethics are overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending  more...
Air Fares - U.S. Domestic - Instructor Led on-line e-learning cbt (computer based) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client s air itinerary.  more...
Advanced Certificate in Technical Writing on-line e-learning cbt (computer based) ... instructions, and reports Understand and Apply effectual principles of visual design to your documents Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked Questions How long will it take me to complete the course? Depending on  more...
A Workshop Approach to Mastering RoboHelp Office (Latest Release) on-line e-learning cbt (computer based)study at homecourseware ...tunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson  more...
Job-Seekers Workshop: 10 steps to a new beginning on-line e-learning cbt (computer based) Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...
Qualifying Sales Prospects on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...
How To Master Business Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...nager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a workspace for  more...
How To Master Leadership on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...
PowerPoint 97 Level 3 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed In this course, the accomplished PowerPoint user will learn how to enhance text with text anchors, search for and replace fonts, explore multimedia elements, use conferences on LANs and WANs, and explore principles of graphic design.  more...
From 123-CBT Computer Based Training
Java Programming with Java SE 6 0 Basic GUI Development in Java on-line e-learning cbt (computer based) ... the Swing API Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming concepts who want to learn Java and object-oriented  more...
Java Programming with Java SE 6 0 Java Applets on-line e-learning cbt (computer based) ...m on web pages Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming concepts who want to learn Java and object-oriented  more...
Java Programming with J2SE 5 Getting Started with Java on-line e-learning cbt (computer based) To introduce the main principles and elements of the Java language  more...
Sales Manufacturing TM Identifying Sales Opportunities on-line e-learning cbt (computer based) William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This  more...
The Profession of Selling on-line e-learning cbt (computer based) Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...
Professional Selling in the Knowledge Economy on-line e-learning cbt (computer based) Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached  more...
Views on Organizational Change on-line e-learning cbt (computer based) The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...
Developing Customer Satisfaction Surveys on-line e-learning cbt (computer based) ...h science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine  more...
The Contact Center and the Technical Support Agent on-line e-learning cbt (computer based) ...esource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects  more...
Call Center Telephone Sales on-line e-learning cbt (computer based) How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...
ITIL V3 - Service Transition Processes and Principles on-line e-learning cbt (computer based) IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...
ITIL V3 - Service Operation Principles and Functions on-line e-learning cbt (computer based) IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based) ...urveys, knowledge of the various research methods and the principles behind them will help you to give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course  more...
Writing a Business Case on-line e-learning cbt (computer based) Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...
Writing to Reach the Audience on-line e-learning cbt (computer based) Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions  more...
Principles of Marketing - Fundamentals of Marketing on-line e-learning cbt (computer based) Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...
Principles of Marketing - Product Strategy on-line e-learning cbt (computer based) ...Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Principles of Marketing - Distribution Strategy on-line e-learning cbt (computer based) ...Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to  more...
Principles of Marketing - Promotion Strategy on-line e-learning cbt (computer based) ...Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps  more...
Principles of Marketing - Pricing Strategy on-line e-learning cbt (computer based) ...Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...
Principles of Marketing - Writing a Marketing Plan on-line e-learning cbt (computer based) Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan.  more...
Sales Forecasting - Forecasting Your Own Accounts on-line e-learning cbt (computer based) ...sting Your Own Accounts," you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to  more...
Tables Accessibility and Standards in Dreamweaver CS3 on-line e-learning cbt (computer based) When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout modes, and working with tabular data. Building an accessible web site  more...
Performance Reporting and Stakeholder Management on-line e-learning cbt (computer based) ...ct management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK?? certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights  more...
An Introduction to Project Management on-line e-learning cbt (computer based) ...ct management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK?? certification exam.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights  more...
Project Scheduling on-line e-learning cbt (computer based) ...t activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and outputs of the following project time management processes: Activity Duration Estimating, Schedule Development, and Schedule Control. Through interactive learning strategies and real-life scenarios, the learner will  more...
Communications Planning and Information Distribution on-line e-learning cbt (computer based) ...ct management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMP?? Certification Exam.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights  more...
Overview of Project Managing a PRINCE2-aligned Project on-line e-learning cbt (computer based) Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This  more...
The Path to Peace and Harmony on-line e-learning cbt (computer based) A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...
Object-Oriented Analysis and Design with UML Design and Implementation Issues on-line e-learning cbt (computer based) To describe the main principles of designing and implementing an object-oriented model  more...
General Coding Best Practices on-line e-learning cbt (computer based) To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code  more...
Maintaining Quality Code on-line e-learning cbt (computer based) To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code  more...
Object-oriented Coding Best Practices on-line e-learning cbt (computer based) To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives  more...
Programming Techniques and Strategies on-line e-learning cbt (computer based) To outline the high-level considerations for producing good code  more...
Introducing User-Centered Design on-line e-learning cbt (computer based) To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations  more...
Developing an Application Using User-Centered Design on-line e-learning cbt (computer based) To conduct user research and to design effective user interface and interaction elements  more...
The Iterative Process in User-Centered Design on-line e-learning cbt (computer based) To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...
Practical Examples of User-Centered Design on-line e-learning cbt (computer based) To design user-centered Windows applications and web sites  more...
Getting Started with Java on-line e-learning cbt (computer based) To introduce the main principles and elements of the Java language  more...
Six Sigma Reducing Variation to Improve Quality on-line e-learning cbt (computer based) ...y be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates  more...
Process Analysis and Documentation on-line e-learning cbt (computer based) ...t the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants.Six  more...
Measurement Systems on-line e-learning cbt (computer based) The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...
Managing for Asset Control on-line e-learning cbt (computer based) Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills  more...
Principles of Financial Statements on-line e-learning cbt (computer based) This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.  more...
Tomorrow s Managers Development Tools on-line e-learning cbt (computer based) "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...
Introduction to Online Branding on-line e-learning cbt (computer based) ...arner will then move on to explore how, using traditional principles, today's e-marketers are refining older paradigms to create successful, online brands. To present the full scope of online branding, the learner will examine the unique characteristics of the e-marketplace, the e-customer, and the effect technology has had on brand messages. If you are already a brand manager, you will  more...
Accounting Fundamentals on-line e-learning cbt (computer based) ...g procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions  more...
Accounting for Corporations on-line e-learning cbt (computer based) Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...
Principles of Internal Auditing on-line e-learning cbt (computer based) This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...
Principles of External Auditing on-line e-learning cbt (computer based) The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based) ...etting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles down to virtually every level of the company. This course contains powerful information to help you  more...
Business Execution in Action on-line e-learning cbt (computer based) ... if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All organizations share three common key  more...
Total Quality Management - Principles on-line e-learning cbt (computer based) "Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.  more...
The Principles of Financial Management on-line e-learning cbt (computer based) Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...
Management of Cash Flows on-line e-learning cbt (computer based) Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...
Linux Technology Overview Part 2 Features for Users on-line e-learning cbt (computer based)cd rom ...Time 6 to 8 hours 13612 Objectives Unit 1: Basic Principles First Steps 2 - 3 hours • Identify the different Linux graphical user interfaces (GUIs) and shells. • Identify the characteristics of the GNOME login procedure and desktop. • Identify the options for customizing the GNU Network Object Model Environment (GNOME). • Identify file systems supported by  more...
CIW Security Professional Operating System Security on-line e-learning cbt (computer based)cd rom ...al Learning Time: 6 hours Objectives: Unit 1: Principles of Operating System Security (2 hours) Identify features of security levels. Identify features of Microsoft Windows 2000 security components. Identify features of Microsoft Windows 2000 security subsystem components. Identify features of the security subsystem. Identify features of Pluggable Authentication Module  more...
CIW Security Professional Network Security Firewalls on-line e-learning cbt (computer based)cd rom The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the layers of the TCP/IP protocol stack and trace  more...
CIW Security Professional Network Security Introduction on-line e-learning cbt (computer based)cd rom ...istering security. Identify the physical level security principles. Identify the types of strategic level security principles. Identify characteristics of security standards. Match security services with their functions. Match security mechanisms with their functions. Identify the Orange Book security level for a particular system. Identify the Evaluation Assurance Level (EAL) for  more...
Oracle9i SQL Basic SELECT Statements on-line e-learning cbt (computer based)cd rom ...principles and Oracle concepts; writing basic SQL statements; restricting and sorting data; and using single-row functions. Additionally, this course provides an introduction to relational database concepts and the use of SQL for storing, retrieving, and manipulating data in a relational database. Learn To: o Identify the components of the relational model. o Match the structural  more...
Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology on-line e-learning cbt (computer based)cd rom ...also covers how to design multiple domains and the design principles in relation to site topology. L earn To: Identify the characteristics of an organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical  more...
Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology on-line e-learning cbt (computer based)cd rom ...also covers how to design multiple domains and the design principles in relation to site topology. L earn To: Identify the characteristics of an organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom ...Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To: Identify the features of the Active Directory logical structure. Identify the design considerations for an organization's Active Directory. Identify guidelines for designing the Active Directory structure. Identify the business needs that influence the selection of  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom ...Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To: Identify the features of the Active Directory logical structure. Identify the design considerations for an organization's Active Directory. Identify guidelines for designing the Active Directory structure. Identify the business needs that influence the selection of  more...
E-Commerce Implementation Issues on-line e-learning cbt (computer based)cd rom ...ling products online. Identify Web site personalization principles that allow customers to personalize their online shopping experience. Identify online product customization considerations. Identify the methods used to sell the same products to different audiences. Identify considerations for the management of an e-commerce Web site database. Identify factors to consider when  more...
SAP R 3 v4 x MM Inventory Management on-line e-learning cbt (computer based)cd rom ...services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase Order. Input Help. Cancellations and Returns. Goods Issues. Without Reservation. Reservations. Goods Issue with Reservation. Transfer Postings and Physical Inventory.  more...
SAP R 3 Supply Chain Management on-line e-learning cbt (computer based)cd rom ...lution starting points with SAP and examples for use. Principles of various system starting points. SAP a supplier of SCP - Tools. SCP within company processes. Supply Chain Projects. Methodical starting points. Industry character. C ontent Emphasis Skills-Based A udience Management for Logistics, Production, Sales & Distribution, MRP, Marketing, Service  more...
SAP R 3 System Management System Administration on-line e-learning cbt (computer based)cd rom ... R/3 Services. R/3 Networks. Basic Administration Principles. Installing the Frontends. User Administration. Administration Routines. SAP Profiles. Operation Modes. Printing in the R/3 System. Background Jobs. DB Administration/System Log. C ontent Emphasis Skills-Based A udience The following audiences are targeted: IT Management; System  more...
SAP R 3 CO Cost Object Controlling on-line e-learning cbt (computer based)cd rom ... Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product cost planning. Cost usage. Cost control. Unit 2: Basic Functions Duration: 2 Hour(s) Time-based costing. Preliminary costing. Simultaneous costing. Final costing.  more...
SAP R 3 v4 0 Profit Center Accounting on-line e-learning cbt (computer based)cd rom ...PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting area. Profit Center Accounting within SAP R/3 and its possibilities.  more...
Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 on-line e-learning cbt (computer based)cd rom ...ug a component. Clear a missing reference. Identify the principles for designing good COM components. Identify the features of Visual Component Manager. Publish a component. Find a component. Identify the characteristics of an object model. Identify the process for creating an object model. Identify code to store objects in a collection. Identify the different error-handling  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ... Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client products with their features. Identify the security features of Microsoft security solutions for server products. Match the Microsoft security  more...
Oracle Database 10g Adminsitration Workshop I Part 3 on-line e-learning cbt (computer based)cd rom ...olds. Learn To: Identify security practices and principles that are implemented in Oracle Database 10g. Identify advantages of revoking unnecessary privileges from the user group PUBLIC. Identify guidelines for restricting dictionary and directory access. Audience: The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants.  more...
Networking Technologies Series TCP IP Concepts Architecture on-line e-learning cbt (computer based)cd rom ...ns over various lower-layer technologies. Identify the principles followed for IP addressing. C ontent Emphasis Skills-Based A udience Network managers, network administrators, software developers, and technical support personnel who want to learn about and use TCP/IP. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: TCP/IP Overview Duration: 2 - 3  more...
SAP R 3 v4 0 MM Warehouse Management on-line e-learning cbt (computer based)cd rom ...exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory and discusses special WM topics such as storage unit management and warehousing control. L earn To: Warehouse management in SAP R/3. Warehouse management master data. Manual WM  more...
SAP R 3 v4 0 Profitability Analysis - Basics on-line e-learning cbt (computer based)cd rom ...ility Analysis. L earn To: Understand the basic principles behind Profitability Analysis. Discuss basic data that is used in Profitability Analysis. Options for generating plan data and making postings. Basic reports and form reports. C ontent Emphasis Skills-Based A udience This course is primarily designed for users, interested in exploiting the potential  more...
Business Intelligence on-line e-learning cbt (computer based)cd rom ...ections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes  more...
SAP R 3 MM Purchasing Organization and Master Data on-line e-learning cbt (computer based)cd rom ... tasks involved in Purchasing. L earn To: Basic Principles and Organization. Purchasing in MM. Organizational Structures. Master Data. Purchase Requisition. Creating Purchase Requisitions. Processing Requisitions. Request for Quotation. Creating Requests. Processing Quotations. Evaluating Quotations. C ontent Emphasis Skills-Based A  more...
C Foundation for Non-C Programmers - Part 1 on-line e-learning cbt (computer based)cd rom ...e, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with other Object-Oriented languages (e.g., SmallTalk, Eiffel, etc.) They should also have a detailed understanding of the general process of structured software design and  more...
C Foundation for Non-C Programmers - Part 2 on-line e-learning cbt (computer based)cd rom ...e, with possible exposure to Object-Oriented concepts and principles. Participants will likely be COBOL programmers (or equivalent), 4GL programmers (e.g., Visual Basic, PowerSoft, etc.) or have limited experience with other Object-Oriented languages (e.g., SmallTalk, Eiffel, etc.) They should also have a detailed understanding of the general process of structured software design and  more...
Object Analysis Design Requirements Analysis on-line e-learning cbt (computer based)cd rom ...is and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML). L earn To: The principles and terminology of object oriented development How to apply object oriented techniques to define systems using the  more...
Object Analysis Design Design Implementation on-line e-learning cbt (computer based)cd rom ...is and Design Using UML. This course teaches students the principles and terminology of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the student how to apply a development process to move a project from requirements capture through to implementation. It also teaches a number of  more...
Oracle SQL Specifics Creating and Managing Database Objects on-line e-learning cbt (computer based)cd rom ...the definition of statement-level rollback. Identify the principles of read consistency. Identify features of Oracle data locking. Match the Oracle implicit locks to their descriptions. Identify the reasons to implement explicit locking. Unit 4: Controlling User Access Duration: 1 Hour(s) Match typical DBA privileges to the operations they authorize. Use the CREATE USER  more...
Oracle SQL and SQL Plus Advanced SELECT Statements on-line e-learning cbt (computer based)cd rom ...professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder or have completed courses 60111, 60112 and 60113. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Single-Row Subqueries Duration: 2 - 3 Hour(s) Identify the properties of the different types of subqueries. Sequence the steps in the execution of a  more...
Oracle SQL and SQL Plus SQL Plus and Reporting on-line e-learning cbt (computer based)cd rom ...professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder, or have completed courses 60111, 60112 and 60113. In addition, the first part of this series should have been taken, course 60121 Oracle SQL and SQL*Plus: Advanced Select Statements. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: SQL*Plus Duration: 3  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 on-line e-learning cbt (computer based)cd rom ...sociation with other protocols. Identify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the  more...
SQL Server 7 0 System Administration - Part 2 on-line e-learning cbt (computer based)cd rom ...ed Database Roles used for object creation. Identify the principles of planning security for linked databases. Identify how views and stored procedures can be used to simplify security. Distinguish between application roles and other roles. Perform the steps for creating an application role for users/logins within SQL Server Enterprise Manager. Perform the steps for activating an  more...
Visual InterDev 6 0 Planning a Web Application on-line e-learning cbt (computer based)cd rom ... Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client products with their features. Identify the security features of Microsoft security solutions for server products. Match the Microsoft security  more...
SQL and PL SQL Basic SELECT on-line e-learning cbt (computer based)cd rom ...lational database. This course covers relational database principles and Oracle concepts; writing basic SQL statements; restricting and sorting data; and using single-row functions. L earn To: Identify relational database concepts and properties. Describe database design processes by explaining the system development life cycle and entity relationship modeling. Describe the  more...
Oracle 11i e-Business Suite Essentials for Implementers Part 1 on-line e-learning cbt (computer based)cd rom ...er new to Oracle Technology. Learn To: Identify principles that form the basis of the business architecture of Oracle 11i e-Business Suite. Identify features of the technical architecture of the Oracle 11i e-Business Suite. Match shared entities within the Oracle 11i e-Business Suite with their features. Match the processes in the Oracle 11i e-Business Suite with their features.  more...
Building Scalable Cisco Internetworks Part 1 on-line e-learning cbt (computer based)cd rom ...g concepts. This course also examines advanced IP routing principles, including static and dynamic routing characteristics, classful and classless routing, and automatic route summarization across network boundaries. Learn To: Identify network layer elements of a scalable network. Identify benefits of IPv6. Identify circumstances for using static routing. Identify  more...
Oracle SQL for End Users--Part 1 on-line e-learning cbt (computer based)cd rom ...gle-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and SQL*Plus. Write basic SQL SELECT statements. Add clauses to basic SQL SELECT statements to restrict and sort data retrieved by a query. Write SQL statements that contain a variety of single-row functions. C ontent Emphasis Skills-Based A udience End users  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom ...h Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom ...h Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...duces the learner to core elements of FrontPage 2002. The principles of designing and structuring a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course.  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...duces the learner to core elements of FrontPage 2002. The principles of designing and structuring a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course.  more...
Introduction to Economics Series on-line e-learning cbt (computer based)cd rom The Introduction to Economics Series includes the following courses: Economics: The Principles of Economics Economics: Basic Concepts in Microeconomics Economics: Products and Markets Economics: Foundations of Macroeconomics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Principles of Marketing Series on-line e-learning cbt (computer based)cd rom ...Principles of Marketing Series includes the following courses: Principles of Marketing: Fundamentals of Marketing Principles of Marketing: Product Strategy Principles of Marketing: Distribution Strategy Principles of Marketing: Promotion Strategy Principles of Marketing: Pricing Strategy Principles of Marketing: Writing a Marketing Plan To review individual course descriptions,  more...
XML Building XML-Based Web Applications Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...
XML Building XML-Based Web Applications Part 1 on-line e-learning cbt (computer based)cd rom ...nefits of XML to e-business. • Identify the design principles of XML Blueberry. • Identify the features of XML syntax. • Match common XML grammars with their features. • Match components of an XML document with their descriptions. • Identify the structural elements of an XML document. • Identify features of advanced namespace usage in XML. •  more...
Balanced Scorecard Corporate Strategy on-line e-learning cbt (computer based)cd rom ...the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within  more...
Total Quality Management Series on-line e-learning cbt (computer based)cd rom The Total Quality Management Series includes the following courses: Total Quality Management: Fundamentals Total Quality Management: Principles Total Quality Management: Implementation and Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Time Management Developing a Plan on-line e-learning cbt (computer based)cd rom .... Learn To Identify the principles of time management. Identify the benefits of understanding my time. Identify characteristics of poor time management personalities. Arrange steps to create a time audit. Choose the correct definition of the Pareto  more...
Moving from Technical Professional to Mgr Series Getting Started on-line e-learning cbt (computer based)cd rom ...ls required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager. Identify key differences between old and new management styles. Identify reasons for management  more...
SAP R 3 Workflow Architecture on-line e-learning cbt (computer based)cd rom ...onnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP Business Workflow Architecture. a Basic Structure of SAP Business Workflow. a Process Layer. a Organizational Layer. a Business Object Layer. Audience The course is aimed at the following  more...
SAP R 3 PP Prod Order Processing Capacity Planning on-line e-learning cbt (computer based)cd rom The course SAP R/3 PP: Production Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well  more...
Customer Relationship Management CRM on-line e-learning cbt (computer based)cd rom ...(CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM System. o Customer Relationship Management. o SAP CRM Architecture. o CRM Basics. o SAP CRM Applications. o  more...
mySAP com Workplace Overview on-line e-learning cbt (computer based)cd rom ...mparison of SSO Variants o Central User Administration: Principles and Configuration Configuring CUA ALE Distribution Model Field Attributes and Migration Tools Log Display for CUA Unit 3: Workplace 2 hours o Roles: Role Definition Single Roles Composite Roles Transferring Roles to the Workplace Server o MiniApps: What are MiniApps? Creating MiniApps Linking MiniApps and SAP Components  more...
Database Technologies Relational Database Fundamentals on-line e-learning cbt (computer based)cd rom ...ational databases. o Identify relational data structure principles, normalization, and index structures. o Identify database design, extended relational databases, implementation technologies, and database maintenance. Audience Associate database administrators, technical support consultants, and associate programmer/analysts are some of the types of people who would benefit from this  more...
WordPerfect Office 11 Quattro Pro 11 on-line e-learning cbt (computer based)cd rom ...matical and logical functions as well as basic formatting principles are also covered. Finally, the learner explores print options available within Quattro Pro. Learn To Match elements of the Quattro Pro interface with their functions. Save a notebook by using the Save As command. Match data types with  more...
Financial Management Inventory Costing Depreciation on-line e-learning cbt (computer based)cd rom ...is course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets. Learn To: Identify key aspects of asset types. Identify key aspects governing the presentation of assets on a balance sheet. Identify elements of an income statement. Match inventory costing methods with their impact on the balance sheet and income  more...
Financial Statements Reading Analyzing an Annual Report on-line e-learning cbt (computer based)cd rom ...#149; Select the types of changes in accounting principles. • Identify types of significant commitments. • Select the conditions for reporting concentrations. • Identify the characteristics of extraordinary items. • Select the purpose of reporting prior period adjustments.  more...
Economics The Principles of Economics on-line e-learning cbt (computer based)cd rom ...Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in particular. Learn To  more...
Economics Basic Concepts in Microeconomics on-line e-learning cbt (computer based)cd rom ...principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...ting tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour) Identify the department that is most responsible for implementing CRM. Match the four types of customer relationship management with their descriptions. Identify the goals of CRM. Simulation Overview:  more...
Interviewing Skills Laws Governing the Interview Process on-line e-learning cbt (computer based)cd rom ...e VII protects against discrimination. List the general principles you must follow to comply with Equal Employment Opportunity laws. Unit 2: Equal Employment Opportunity Groups Identify conditions that are considered disabilities and protected by the Americans with Disabilities Act. Identify the qualifications for essential functions. Identify parts of the interview process that  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ...l Learning Time 2 to 4 hours Objectives Unit 1: Principles of Planning and Recruitment (0.5 - 1 hour) Identify the four elements assessed in a SWOT analysis. Identify the six positive outcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats.  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...igma (0.5 - 1 hour) Identify the principles of design of experiment (DOE). Identify the advantages of the statistical approach to design of experiment (DOE). Identify the reason for the 1.5 sigma shift used in calculating quality levels in Six Sigma. Identify the benefits of failure mode and effects  more...
Total Quality Management Principles on-line e-learning cbt (computer based)cd rom ...Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map.  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom ... Approach conflict in a positive manner using two principles. Avoid confrontational communication in an appraisal discussion. Given a five-step process, resolve conflict in an appraisal discussion. Simulation Overview: In this simulation, you will meet with Greg Kenton, a Senior Engineer in  more...
ISO 9001 2000 Overview of Standards on-line e-learning cbt (computer based)cd rom ...0.5 - 1 hour) Identify three key principles in the ISO standards development process. Differentiate between the standards in the ISO 9000 series. Identify the eight key principles of Quality Management (QM). Identify steps in the process to develop and implement a Quality Management System (QMS).  more...
Digital Photography on-line e-learning cbt (computer based)cd rom ... the basic concepts of digital photography. It covers the principles for selecting a digital camera and how to take a good picture, as well as how to transfer the image from a digital camera to a computer. The course also covers scanners and image editing software. Organizing and archiving images and using online photo services are also topics included. Learn To  more...
Business Ethics Ethical Decision Making on-line e-learning cbt (computer based)cd rom ... decision in which all possible solutions violate ethical principles. Identify steps to take when whistleblowing. Audience Managers and employees who want to learn how to make ethical decisions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US  more...
Business Ethics Managerial Business Ethics on-line e-learning cbt (computer based)cd rom ...handle ethical issues where all solutions violate ethical principles. Simulation Overview: In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is  more...
Business Ethics Organizational Ethics on-line e-learning cbt (computer based)cd rom ...n about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms.  more...
Managing High Performers Defining Finding High Performers on-line e-learning cbt (computer based)cd rom ... Identify guidelines for applying managerial principles. Identify ways of creating buyer value. Identify steps for appropriate job matching for high performers. Simulation. Unit 2: Competencies of High Performers (0.5 - 1.5 hours) Identify the steps to take when compiling your needs  more...
HIPPA Security Awareness Part 1 Intro for End Users on-line e-learning cbt (computer based)cd rom ...r descriptions. Match the central principles of HIPAA security with their descriptions. Identify entities impacted by HIPAA security. Match key HIPAA terms with their definitions. Identify the impacts of HIPAA Privacy Policy on HIPAA security. Match HIPAA Security Rule  more...
HIPPA Security Awareness Part 2 Security Safeguards for Practitioners on-line e-learning cbt (computer based)cd rom ...ations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas addressed by administrative safeguards. To identify the policies of the security management  more...
Project Management Essentials Planning a Project on-line e-learning cbt (computer based)cd rom ...s who have to manage projects and want to learn the basic principles needed to plan a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining the Project (0.5 - 2 hours) Identify ways participants  more...
Project Management Project Scheduling Budgeting on-line e-learning cbt (computer based)cd rom ...s who have to manage projects and want to learn the basic principles needed to schedule and budget a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Developing the Project Schedule (0.5 - 2 hours)  more...
Project Management Essentials Controlling Closing a Project on-line e-learning cbt (computer based)cd rom ...s who have to manage projects and want to learn the basic principles needed to control and close a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Controlling Project Change (0.5 - 2 hours) Identify  more...
Team Participation Resolving Conflict in Teams on-line e-learning cbt (computer based)cd rom ...resolving team conflict. Apply the principles for handling team conflict. Explain how to resolve conflict between yourself and another team member. Use the six guidelines for handling opposition to your ideas. Simulation Overview: In this simulation, you are serving as part of a  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps  more...
Principles of Marketing Pricing Strategy on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market  more...
CIW Internetworking Professional Part 1 TCP IP Fundamentals on-line e-learning cbt (computer based)cd rom ...so introduce students to the network environment, and the principles of VoIP and Multicast IP. Learn To • Identify features of the Transmission Control Protocol/Internet Protocol (TCP/IP) that support network interoperability. • Identify stages in the evolution of the Internet. • Identify functions of the main Internet authorities. • Establish a baseline using  more...
CIW Internetworking Professional Part 3 TCP IP Functions Services on-line e-learning cbt (computer based)cd rom ... the BOOTstrap (BOOTP) and DHCP (DHCP) protocols, routing principles and protocols. Learn To • Identify characteristics of the hosts file. • Modify the Linux hosts file. • Modify the Windows 2000 hosts file. • Identify functions of the BOOTP. • Identify functions of the DHCP. • Match the components of the DHCP header with their functions. •  more...
CCNT Basic Data Communications v6 0 Part 2 on-line e-learning cbt (computer based)cd rom ...s course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...
e-Business Part 3 Choosing Tools Technologies on-line e-learning cbt (computer based)cd rom The third course in the e-Business curriculum focuses on the tools, languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool, language and technology. It also covers higher-level software and hardware choices such as web browsers, web servers, web application servers and web enabled databases. Learn To: a Identify  more...
E-Business Part 4 Securing Your Infrastructure on-line e-learning cbt (computer based)cd rom The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and  more...
E-Business part 5 Understanding the Applications on-line e-learning cbt (computer based)cd rom This course covers search engines and portals, on-line shopping and resource management software. It also covers Enterprise resource planning and interactive communication software. Learn To: a Identify ways of searching for information on the Internet. a Identify the types of search engines. a Identify ways to optimize search techniques. a Identify the factors  more...
E-Business Part 6 Working with Employees on-line e-learning cbt (computer based)cd rom This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based)cd rom ...Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Windows Server 2003 Planning Network Infrastructure Part 4 on-line e-learning cbt (computer based)cd rom ...disaster recover, monitoring performance, and the general principles of planning network infrastructure. Learn To To identify features of PKI. To sequence the stages of the PKI design process. To sequence the stages to follow when designing a CA infrastructure. To identify features  more...
Windows Server 2003 Planning Network Infrastructure Part 4 on-line e-learning cbt (computer based)cd rom ...disaster recover, monitoring performance, and the general principles of planning network infrastructure. Learn To To identify features of PKI. To sequence the stages of the PKI design process. To sequence the stages to follow when designing a CA infrastructure. To identify features  more...
Supply Chain Management Series on-line e-learning cbt (computer based)cd rom The Supply Chain Management Series includes the following courses: Supply Chain Management: Principles and Concepts Supply Chain Management: Building a Sustained Competitive Advantage Supply Chain Management: Using Models To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Supply Chain Management Principles and Concepts on-line e-learning cbt (computer based)cd rom This course provides an understanding of the fundamentals supporting SCM, the Maturity Model: Pre-supply chain to level, and overcoming the difficult transition from Level 2 to Level 3. Learn To: Define concepts related to supply chain management (SCM). Identify drawbacks of the traditional supply chain. Identify obstacles in supply chain optimization (SCO). Identify the steps  more...
Supply Chain Management Building a Sustained Competitive Advantage on-line e-learning cbt (computer based)cd rom ...supply chain, and extensive case examples to validate the principles and recommendations. Learn To: Identify the features of Level 3. Identify guidelines to make a successful transition to level 3. Identify obstacles within the organization when moving to Level 3. Identify advantages of a fully functioning collaborative network. Identify guidelines for building a successful  more...
From HAZMAT Plans & Programs, Inc
HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module on-line e-learning cbt (computer based)self directed ... be taken to minimize hazards - Better understand the principles of toxicology and how they relate to various types of chemical exposures - Develop a Medical Surveillance Program and understand its purpose - Identify the uses for Personal Protective Equipment (PPE) and how to choose the correct PPE for a situation - Understand the principles of decontamination as well as levels  more...
Green Building Commercial Certification Program on-line e-learning cbt (computer based)self directed The online Green Building Commercial Certification Program provides instruction in the new methodologies that form the underpinnings of high performance commercial and municipal buildings. Coverage includes how these practices may be implemented within existing frameworks of municipal capital project administration and facility management. These Guidelines promote careful study of all stages  more...
Residential Green Remodeling - Design Construction and Certification on-line e-learning cbt (computer based)self directed This 6-hour online Residential Green Remodeling program provides a comprehensive treatment of Green Remodeling. Emphasis is on how Green Remodeling differs from Green Building. The unique aspects of Green Remodeling are treated in detail, with particular emphasis on building evaluation, deconstruction, handling of hazardous waste, materials recycling and reuse, energy conservation, indoor air  more...
From Compliance Solutions
IATA Transportation of Dangerous Goods-Online on-line e-learning cbt (computer based) ... State and Carrier Variations. Follow the principles of segregation. Determine quantity limitations of dangerous goods offered for transport by air. Compute the calculation of Quantity Values. Select the correct dangerous goods documentation and marking requirements for air consignments. Course Topics:  more...
From 6P International, LLC
10 Hour 30 Hour General Industry OSHA Outreach Courses on-line e-learning cbt (computer based) ...d standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10-hour course completion card from the Department of Labor. Note: This online course has been  more...
10 Hour General Industry OSHA Outreach Training Program on-line e-learning cbt (computer based) COURSE DESCRIPTION: 1. 0 IACET Approved CEU This course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA  more...
HACCP Food Safety Course on-line e-learning cbt (computer based) HACCP proves that what you do or dona t do makes a big difference in serving safe food. The goal of HACCP is to stop, control, and prevent food safety problems. Our goal for you in this module is for you to become a HACCP Superstar! Course Description Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being  more...
Ergonomics for Non-Office Workers on-line e-learning cbt (computer based) Ergonomics for Non-Office Workers Employees who work in non-office environments are routinely required to carry out tasks that involve movement and physical exertion. These forceful exertions associated with such tasks may lead to fatigue, musculoskeletal disorders, and other serious injuries. This course is designed to help employees identify work-related problems and learn to apply the  more...
From Compliance LLC
($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro on-line e-learning cbt (computer based)study at homeself directed ...es of assets a Pillar 2: Supervisory review a Key principles a Aspects and issues of the supervisory review process a Supervisory lessons learned from internal control failures a Pillar 3: Market discipline a Disclosure requirements a Qualitative and Quantitative disclosures a Guiding principles a Operational Risk a Legal risk a Information Technology  more...
From Pitman Training Centre Notting Hill
Basic Bookkeeping Course This programme will guide you through the first steps of business financials, preparing you for your new career as a bookkeeper. It provides a firm foundation for you to learn Sage Line 50 computerised bookkeeping software. Our self-paced bookkeeping training means you can study when you want, at hours to suit you. And you can start whenever you want! Designed for people wishing to embark on  more...
From Serebra Learning Corporation
Customer Focused Management on-line e-learning cbt (computer based) ...pectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Qua Corporate directors of quality, quality managers and executives involved with quality at the  more...
VoIP Network Quality of Service Techniques on-line e-learning cbt (computer based) This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...
Process Analysis and Documentation on-line e-learning cbt (computer based) ...t the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six  more...
Negotiating to Mutual Benefit on-line e-learning cbt (computer based) The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...
Sales Forecasting Forecasting Your Own Accounts on-line e-learning cbt (computer based) ...asting Your Own Accounts, you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to  more...
Call Center Operations Workforce Management on-line e-learning cbt (computer based) This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Call Center Structures Customer Relationships on-line e-learning cbt (computer based) This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
The Contact Center and Technical Support Agent on-line e-learning cbt (computer based) ...esource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects  more...
Technical Support Essentials on-line e-learning cbt (computer based) These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the  more...
Developing Customer Satisfaction Surveys on-line e-learning cbt (computer based) ... science and art. In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine  more...
Customer Satisfaction Analysis and Implementation on-line e-learning cbt (computer based) What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...
Call Center Telephone Sales on-line e-learning cbt (computer based) ...rn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a combination of communication and customer service skills.  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...
Managing a Project on-line e-learning cbt (computer based) The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...
Ethics and Professional Knowledge PMBOK aligned on-line e-learning cbt (computer based) What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to  more...
Project Management Professional Professional Responsibility on-line e-learning cbt (computer based) This course reflects on the principles of the PMP Code of Professional Conduct. It describes learners' responsibilities in their day-to-day practice of project management in terms of ensuring integrity, acquiring and sharing knowledge, and working with diversity. This course is part of the PrimeProject Management Professional series of courses.  more...
Project Management Professional Quality Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...is course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,  more...
Selecting the Solution Cost-Benefit Solutions on-line e-learning cbt (computer based) This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively.  more...
Working Collaboratively Build Rapport Gain Trust on-line e-learning cbt (computer based) ...he completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who want  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...
Balancing Stress Simple Solutions for Stress on-line e-learning cbt (computer based) Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...
Balancing Stress Stress Relieving Habits on-line e-learning cbt (computer based) Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted  more...
Plan and Organize Your Documents Brainstorm Before Writing on-line e-learning cbt (computer based) This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Plan and Organize Your Documents Structure Texts for Clarity on-line e-learning cbt (computer based) Organize your business documents for maximum impact. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...
Effective Telephone Techniques on-line e-learning cbt (computer based) This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Participating Effectively in Business Meetings on-line e-learning cbt (computer based) A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...
E-mail as a Marketing Tool on-line e-learning cbt (computer based) How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...
Leadership Without Authority on-line e-learning cbt (computer based) Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate  more...
Writing a Business Case on-line e-learning cbt (computer based) Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...
Reviewing Performance on-line e-learning cbt (computer based) Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they  more...
Process Management Skills on-line e-learning cbt (computer based) Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the  more...
Preventing Problem Performance on-line e-learning cbt (computer based) Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...
Balanced Scorecard Corporate Strategy on-line e-learning cbt (computer based) The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to  more...
Dynamics of Leadership on-line e-learning cbt (computer based) Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...
Succession Planning Management on-line e-learning cbt (computer based) So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...
Affirmative Action and the EEO HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...
Hiring Considerations on-line e-learning cbt (computer based) Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...
Effective Interviewing on-line e-learning cbt (computer based) The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...
EEO and Affirmative Action HRCI PHR on-line e-learning cbt (computer based) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's  more...
Principles of Financial Statements on-line e-learning cbt (computer based) ...principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals who have the need to understand  more...
Introduction to Economics Basic Concepts in Microeconomics on-line e-learning cbt (computer based) Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at  more...
Partnering with Your Boss on-line e-learning cbt (computer based) You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...
Accounting Fundamentals on-line e-learning cbt (computer based) ...g procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions  more...
Accrual Accounting Procedures on-line e-learning cbt (computer based) It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will  more...
Accounting Systems and Closing Activities on-line e-learning cbt (computer based) Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every  more...
Accounting for Cash Control on-line e-learning cbt (computer based) Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,  more...
Accounting for Merchandising Businesses on-line e-learning cbt (computer based) A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for  more...
Accounting for Partnerships on-line e-learning cbt (computer based) Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...
Accounting for Corporations on-line e-learning cbt (computer based) ...ons? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the corporation's accounts. In addition, you will learn how to determine total and per share shareholder equity.  more...
Analyzing Cash Flow Statements on-line e-learning cbt (computer based) Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...
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