From Serebra Learning Corporation
Understanding Budgeting and Finance: Understanding Balance Sheets 


MAXIM TRAINING Here's some of the questions asked about companies:
What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your
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Equal Opportunities 


The issues surrounding
Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace.
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Apply the 4 Phase Process: First Pacific Case Study 


...ough decisions. This course examines how the theories and principles of strategic analysis stand up to real world events using a case study company
First Pacific. You can ask various questions to the managers of this real-life investment and management company based in
Hong Kong with a turnover in excess of $3 billion a year. By asking the right questions, you will be able to successfully
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KAZ (Keyboard AZ) Typing Tutor 


...skills and ensure they are retained
Five basic reaction principles are used to ensure the user reacts and interacts with the keyboard efficiently
Interactive tasks are fun and engaging, allowing the user to assimilate new typing skills quickly without the use of boring repetitive exercises You can learn to touch type in just 90 minutes
More and more companies are recognizing the impact
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Cisco Building Scalable Networks Part 1 - Advanced Routing Principles 


Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the
ILT. This first course in
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Cisco Building Scalable Networks Part 3 - EIGRP 


This course covers the use and configuration of the Enhanced Interior Gateway Routing Protocol (
EIGRP). It covers the basic principles of EIGRP and how it operates. It also covers how to configure EIGRP. The use of EIGRP within a scalable
Internetwork is also covered. Finally EIGRP verification is also covered. The material for this part of the course is expected to be drawn from chapter 6 of the
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CIW Security Professional Part 1: Network Security Introduction 
This is the first course in a five part series on security. This course teaches the concepts of security, the elements of a secure system, how to apply encryption principles, the different types of common security attacks, and how to create an effective security infrastructure.
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VoIP Network Quality of Service Techniques 
This module investigates the
QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn
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Process Analysis and Documentation 
...t the steps in the
Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six
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Negotiating to Mutual Benefit 
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Sales Forecasting Forecasting Your Own Accounts 
...asting
Your Own Accounts, you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to
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Call Center Operations Workforce Management 
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Technical Support Essentials 
These days, technical support agents (
TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and
TSA activities. It covers the technology that links the TSA to the customer and to
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Developing Customer Satisfaction Surveys 
... science and art. In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine
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Customer Satisfaction Analysis and Implementation 
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Call Center Telephone Sales 
...rn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money
Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a combination of communication and customer service skills.
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Managing the Quality of the Customer Support Service Center 
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Managing a Project 
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Ethics and Professional Knowledge PMBOK aligned 
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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Project Management Professional Quality Management 


...is course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use
Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
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Working Collaboratively Build Rapport Gain Trust 
...he completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who want
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Making Telephone Calls Count 
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Organizational Scope of Critical Thinking 
In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how
Ralph S. Larsen, chairman and chief executive officer of
Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Participating Effectively in Business Meetings 
A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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E-mail as a Marketing Tool 
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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Leadership Without Authority 
Lily
Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate
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Writing a Business Case 
Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when
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Reviewing Performance 
Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they
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Process Management Skills 
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
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Preventing Problem Performance 
Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Balanced Scorecard Corporate Strategy 
The first course in the
Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to
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Dynamics of Leadership 
Can anyone, regardless of company status, be a leader? Yes
Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Succession Planning Management 
So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession
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Affirmative Action and the EEO HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (
EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating
Human Resource professional's competencies.
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Hiring Considerations 
Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment
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Effective Interviewing 
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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EEO and Affirmative Action HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (
EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating
Human Resource professional's
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Economics Part 1 The Principles of Economics 
...Principles of
Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the
Federal Reserve Bank in particular. This course
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Principles of Financial Statements 
...principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals who have the need to understand
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Partnering with Your Boss 
You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and
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Accounting Fundamentals 
...g procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "
Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions
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Accrual Accounting Procedures 
It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will
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Accounting Systems and Closing Activities 
Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every
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Accounting for Cash Control 
Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,
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Accounting for Merchandising Businesses 
A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for
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Accounting for Partnerships 
Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the
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Accounting for Corporations 
...ons? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the corporation's accounts. In addition, you will learn how to determine total and per share shareholder equity.
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Analyzing Cash Flow Statements 
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Master Budgets 
Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master
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Taking Systems Thinking into Your Personal Life 
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Thinking Strategically 
As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic
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Total Quality Management Principles 
In
Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality
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Lean Concepts 
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Lean Tools 
At its heart, being
Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the
Toyota Production System (
TPS). In
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Measurement Systems 
The
Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the
Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and
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Lean Logic 
... it is a philosophy based on definitions, vocabulary, and principles that may be foreign to you. In this course, you'll receive an explanation of lean manufacturing logic and learn about its evolution, definition, philosophy, and critical principles. In
Lesson 1 you'll uncover what lean is and what it isn't, how it came to be, and what foundational premises exist. In Lesson 2 you'll examine the
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Managerial Skills and Abilities 
...and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR,
Finance,
Risk, and
Knowledge management
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Quality Systems Models and Theories 
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
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Problem Solving and Process Management Tools 
Albert
Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward
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Lean Strategies 
...ances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together in the correct sequence. In this course, you'll learn how to prepare for, develop, and maintain a lean organization. In
Lesson 1 you'll learn what lean techniques to implement
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Principles of Marketing Fundamentals of Marketing 
...Principles of
Marketing:
Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing
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Principles of Marketing Product Strategy 
...Principles of
Marketing:
Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development
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Principles of Marketing Distribution Strategy 
...Principles of
Marketing:
Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to
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Principles of Marketing Promotion Strategy 
...Principles of
Marketing:
Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps
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Principles of Marketing Pricing Strategy 
...Principles of
Marketing:
Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect
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Principles of Marketing Writing a Marketing Plan 
...Principles of
Marketing:
Writing a
Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and
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Business Ethics Foreign Trade 
This course covers the compliance areas of sanctions and trade embargoes, and bribery and kickbacks.You will learn the principles of US sanctions and trade embargoes and the history and importance of the
Foreign Corrupt Practices Act (
FCPA). You will also be able to identify conduct that violates the FCPA. All employees within an organization, whether new hires or as a refresher program for
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Trade Secrets 
..., in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (
NDAs). These agreements provide strong protection in
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Webmaster Essentials 
WebMaster is a title given to an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use
HTML and
CGI to develop simple and complex web sites. This course is designed for
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Web Server Concepts 
E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the
World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the
Internet, there has been a significant increase in the use of
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Web Design Basics 
This course is meant for
Web site designers who want to understand the basics of creating professional Web pages. The course describes the basics required for Web design, such as planning of sites, pages, and content. In content designing, it describes the issues involved in creating well-written Web pages, and effective graphics. It also describes other design issues apart from site content, such
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Design Concepts for Web Sites 
To describe, explain, and equip students to use the basic techniques of web site design and development
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Web Writing Concepts 
The
Web Writing Concepts course covers the fundamentals of
Web writing, and design and navigation issues. It describes the writing and reviewing guidelines, and covers different types of Web writing, such as corporate and educational. This course is designed for users who want to write for the Web.
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Graphic Design Primer 
This
WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to
Web design.
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Advanced Site Architecture 
In this
WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.
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Usability Engineering 
This
WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology.
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Advanced HTML Design Elements 
To describe, and equip students to use, advanced
HTML elements such as complex tables, frames and framesets, metadata and the
META tag, and style sheets
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Advanced Technology Concepts for Web Designers 
To introduce users to the incorporation of
JavaScript and other technologies such as
DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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HIPAA Electronic Health Data Transactions 
...concepts of electronic data interchange (
EDI) and how EDI principles will be applied to health related business transactions. Another lesson describes the structure of technical transaction standards used in
HIPAA administrative simplification rules. This course is designed to provide a managerial perspective on t The courses in this series cover a variety of subject areas that affect all
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Family Medical Leave Act FMLA 
Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this
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Object-Oriented Analysis 
...urse teaches IS managers and programmers the concepts and principles of object-oriented analysis. Using the
Booch method of object-oriented analysis, the focus i