Online Principles eLearning Training

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication. more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. more...

Creating Outstanding Online Help Principles and Practice Software Industry If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a a side-by-sidea editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design. more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential more...

How To Master Business Management ...nager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a workspace for more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle. more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. more...

Sales Marketing in the 21st Century Principles and practices of Sales & Marketing in the 21st Century are examined. more...

ABC D Principles of Healing Understand the principles of healing: Activate, Build, Cleanse and Direct Aids. more...

Personal Financial Planning ...less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET more...

PowerPoint 97 Level 3 In this course, the accomplished PowerPoint user will learn how to enhance text with text anchors, search for and replace fonts, explore multimedia elements, use conferences on LANs and WANs, and explore principles of graphic design. more...

Understanding Budgeting and Finance: Understanding Balance Sheets MAXIM TRAINING Here's some of the questions asked about companies: What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your more...

Equal Opportunity Series: Principles of Equal Opportunity Description to follow. more...

Equal Opportunities The issues surrounding Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace. more...

The Eurocamp Case Study 1: Overview In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores some of the key concepts of financial more...

Applying Financial Strategy: The Moore Corporation Case Study ...e expectations of investors. This course explores how the principles of financial strategy apply in a real life scenario- the Moore Corporation, based in Toronto, Canada. The course covers: How Moore's financial executives use financial strategy to address strategic issues facing the business How Moore applies the principles of financial strategy to the various businesses making up the more...

Apply the 4 Phase Process: First Pacific Case Study ...ough decisions. This course examines how the theories and principles of strategic analysis stand up to real world events using a case study company First Pacific. You can ask various questions to the managers of this real-life investment and management company based in Hong Kong with a turnover in excess of $3 billion a year. By asking the right questions, you will be able to successfully more...

Personal Effectiveness - Teamworking: Defining a Team's Direction Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of growth or in need of some refocusing on a project, it is essential that more...

A+ Certification Part 3 - Motherboards, Processors, Memory, and Printers This is the third course in a seven part series that teaches students both theoretical and practical instruction on the principles, types, and characteristics of motherboards, processors, and memory. The student will also be instructed on printer types and basic printer concepts, as well as printer components, functions and service techniques. more...

KAZ (Keyboard AZ) Typing Tutor ...skills and ensure they are retained Five basic reaction principles are used to ensure the user reacts and interacts with the keyboard efficiently Interactive tasks are fun and engaging, allowing the user to assimilate new typing skills quickly without the use of boring repetitive exercises You can learn to touch type in just 90 minutes More and more companies are recognizing the impact more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...

Cisco Building Scalable Networks Part 3 - EIGRP This course covers the use and configuration of the Enhanced Interior Gateway Routing Protocol (EIGRP). It covers the basic principles of EIGRP and how it operates. It also covers how to configure EIGRP. The use of EIGRP within a scalable Internetwork is also covered. Finally EIGRP verification is also covered. The material for this part of the course is expected to be drawn from chapter 6 of the more...

Designing Component Solutions - Part 1 This course is the first part of a two part series for IT Professionals. This series will present a practical design framework for achieving flexible, user-centric solutions built from components. more...

Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain more...

Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 2: Domain Structure and S Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 2: Domain Structure and Site Topology shows the learner how to design and develop a domain strategy. It also covers how to design multiple domains and the design principles in relation to site topology. more...

CIW Security Professional Part 1: Network Security Introduction This is the first course in a five part series on security. This course teaches the concepts of security, the elements of a secure system, how to apply encryption principles, the different types of common security attacks, and how to create an effective security infrastructure. more...

CIW Security Professional Part 3: Operating System Security This is the third course in a five part series which covers the content in the CIW Security Professional Series. This course teaches security principles for Unix and Windows NT systems, implementing account security, implementing file system security, assessing security risks, and reducing risks. more...

CCNT Basic Data Communications Part 2: Networking and Transmission Principles This is the second course in a three part series that teaches students about networks and transmission principles. The course covers local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. System network architecture (SNA), and TCP/IP, data protocols, DTE to DCE interface standards, and transmission methods and error checking are also covered. more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn more...

Process Analysis and Documentation ...t the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

Sales Forecasting Forecasting Your Own Accounts ...asting Your Own Accounts, you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to more...

Call Center Operations Workforce Management This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Call Center Structures Customer Relationships This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession. more...

The Contact Center and Technical Support Agent ...esource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...

Developing Customer Satisfaction Surveys ... science and art. In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are more...

Call Center Telephone Sales ...rn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a combination of communication and customer service skills. more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the more...

Ethics and Professional Knowledge PMBOK aligned What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to more...

Project Management Professional Professional Responsibility This course reflects on the principles of the PMP Code of Professional Conduct. It describes learners' responsibilities in their day-to-day practice of project management in terms of ensuring integrity, acquiring and sharing knowledge, and working with diversity. This course is part of the PrimeProject Management Professional series of courses. more...

Project Management Professional Quality Management ...is course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, more...

Selecting the Solution Cost-Benefit Solutions This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively. more...

Working Collaboratively Build Rapport Gain Trust ...he completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who want more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer more...

Balancing Stress Simple Solutions for Stress Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating more...

Balancing Stress Stress Relieving Habits Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted more...

Plan and Organize Your Documents Brainstorm Before Writing This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs more...

Plan and Organize Your Documents Structure Texts for Clarity Organize your business documents for maximum impact. Professionals who want to enhance their written business communications by effectively addressing audience needs more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology more...

Organizational Scope of Critical Thinking In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid more...

Participating Effectively in Business Meetings A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit more...

Leadership Without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate more...

Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when more...

Reviewing Performance Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the more...

Preventing Problem Performance Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to more...

Dynamics of Leadership Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. more...

Hiring Considerations Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment more...

Effective Interviewing The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview more...

EEO and Affirmative Action HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's more...

Economics Part 1 The Principles of Economics ...Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in particular. This course more...

Principles of Financial Statements ...principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management. This course is targeted specifically for business managers, financial professionals, and other business professionals who have the need to understand more...

Introduction to Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and more...

Accounting Fundamentals ...g procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions more...

Accrual Accounting Procedures It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will more...

Accounting Systems and Closing Activities Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every more...

Accounting for Cash Control Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording, more...

Accounting for Merchandising Businesses A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the more...

Accounting for Corporations ...ons? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the corporation's accounts. In addition, you will learn how to determine total and per share shareholder equity. more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master more...

Taking Systems Thinking into Your Personal Life Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is more...

Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic more...

Total Quality Management Principles In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality more...

Lean Concepts Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In more...

Measurement Systems The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and more...

Six Sigma Reducing Variation to Improve Quality ...y be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates more...

History of Organizational Improvement and the Foundations of Six Sigma To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum more...

Lean Logic ... it is a philosophy based on definitions, vocabulary, and principles that may be foreign to you. In this course, you'll receive an explanation of lean manufacturing logic and learn about its evolution, definition, philosophy, and critical principles. In Lesson 1 you'll uncover what lean is and what it isn't, how it came to be, and what foundational premises exist. In Lesson 2 you'll examine the more...

Managerial Skills and Abilities ...and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management more...

Quality Systems Models and Theories The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be more...

Problem Solving and Process Management Tools Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward more...

Customer Focused Management ...pectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Qua Corporate directors of quality, quality managers and executives involved with quality at the more...

The Who What Why of ISO 9000 2000 This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by more...

Lean Strategies ...ances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together in the correct sequence. In this course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement more...

Principles of Marketing Fundamentals of Marketing ...Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing more...

Principles of Marketing Product Strategy ...Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development more...

Principles of Marketing Distribution Strategy ...Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to more...

Principles of Marketing Promotion Strategy ...Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps more...

Principles of Marketing Pricing Strategy ...Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect more...

Principles of Marketing Writing a Marketing Plan ...Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and more...

Business Ethics Foreign Trade This course covers the compliance areas of sanctions and trade embargoes, and bribery and kickbacks.You will learn the principles of US sanctions and trade embargoes and the history and importance of the Foreign Corrupt Practices Act (FCPA). You will also be able to identify conduct that violates the FCPA. All employees within an organization, whether new hires or as a refresher program for more...

Trade Secrets ..., in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in more...

Webmaster Essentials WebMaster is a title given to an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for more...

Web Server Concepts E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of more...

Web Design Basics This course is meant for Web site designers who want to understand the basics of creating professional Web pages. The course describes the basics required for Web design, such as planning of sites, pages, and content. In content designing, it describes the issues involved in creating well-written Web pages, and effective graphics. It also describes other design issues apart from site content, such more...

Design Concepts for Web Sites To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

Web Writing Concepts The Web Writing Concepts course covers the fundamentals of Web writing, and design and navigation issues. It describes the writing and reviewing guidelines, and covers different types of Web writing, such as corporate and educational. This course is designed for users who want to write for the Web. more...

Graphic Design Primer This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design. more...

Web Graphics Concepts This WestNet e-Learning module introduces several Web design concepts. We will also look at the Americans with Disabilities Act (ADA) and how it affects Web design. more...

Advanced Site Architecture In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer. more...

GUI Design In this WestNet e-Learning module, you will learn the basics of graphical user interface (GUI) design. more...

Usability Engineering This WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology. more...

Advanced HTML Design Elements To describe, and equip students to use, advanced HTML elements such as complex tables, frames and framesets, metadata and the META tag, and style sheets Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

Advanced Technology Concepts for Web Designers To introduce users to the incorporation of JavaScript and other technologies such as DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

HIPAA Electronic Health Data Transactions ...concepts of electronic data interchange (EDI) and how EDI principles will be applied to health related business transactions. Another lesson describes the structure of technical transaction standards used in HIPAA administrative simplification rules. This course is designed to provide a managerial perspective on t The courses in this series cover a variety of subject areas that affect all more...

Family Medical Leave Act FMLA Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the Family and Medical Leave Act (FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this more...

Object-Oriented Analysis ...urse teaches IS managers and programmers the concepts and principles of object-oriented analysis. Using the Booch method of object-oriented analysis, the focus i