Online Proactive eLearning Training

Professional Assertiveness ...ofessional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. You will learn how to develop your assertive communication technique by developing your  more...

ITIL Problem and Change Management Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

Managing For High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Globalization and Our Changing World Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce. Executives, managers, supervisors,  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...

Oracle Database 10g Monitoring and Maintenance Release 2 To demonstrate how to control database performance and configure proactive database maintenance Anyone wanting to learn about Oracle Database 10g database administration  more...

Server+ Certification Part 4: Proactive Maintenance and Disaster Recovery This is the final course in a four-part series on CompTIA's Server+ Certification. This course covers how to plan for disaster recovery. How to plan for redundancy, the concept of fault tolerance and restoration principles are also covered. Finally, recognizing and reporting physical security server room environmental issues are discussed.  more...

Workplace Aggression: Taking a Proactive Approach ...Proactive Approach participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression and how to establish a workplace aggression policy. In addition they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and  more...

Sales Skills: The Fundamentals In Sales Skills: The Fundamentals participants will learn the six basic steps of the sales process how to understand their client's decision-making practices and the meanings of commonly used sales terms. In addition participants will learn how to establish credibility and how to take a proactive approach to sales.  more...

Server+ Certification Part 4: Proactive Maintenance and Disaster Recovery This is the final course in a four-part series on CompTIA's Server+ Certification. This course covers how to plan for disaster recovery. How to plan for redundancy the concept of fault tolerance and restoration principles are also covered. Finally recognizing and reporting physical security server room environmental issues are discussed.  more...